Sail Date: January 2019
We chose this cruise to coincide with school holidays as we took two of our 4 children with us aged 10 & 14. This was a bad idea as they were bored the whole trip. The kids club was mainly playing video games and this didn’t interest ... Read More
We chose this cruise to coincide with school holidays as we took two of our 4 children with us aged 10 & 14. This was a bad idea as they were bored the whole trip. The kids club was mainly playing video games and this didn’t interest them. So I had to entertain my kids. It was not much of a holiday for me tbh. If you were over 50 then this trip is perfect from the music to the classes for origami and vegetables carving. Even the shows were ABBA and Elton John . The shows were good but my kids were not impressed. Johnny Balance was onboard doing magic and is fantastic as well as funny and cute to boot. Being an American ship the gratuities were about $15 per person per room per day which was about $900. Beware of gratuities when booking a cruise. The good coffee was about $5 US but was worth it. The food was amazing too and there was plenty of variety. My girls had to sleep on a fold out lounge that was as hard as a rock. I don’t know how they got any sleep at all. The tours are an absolute ripoff. It is better to wait till you get to each port and do your own thing. Every port has a free shuttle bus to take you into town where you can hire a taxi to take you to the places you would like to see and it would still work out cheaper that the price they charge onboard. Remembering that it is in US dollars and the cheapest tour was $65 each to the aquarium. When we got there they have a big sign saying a family of four is $60. It cost us $260 US onboard, what a joke. Be very careful when booking tours onboard as you don’t get anything for the money you pay. We went on a tour of one of the islands and the information being given to us by the bus driver was no different to the information written on the brochure onboard. Read Less
7 Helpful Votes
Sail Date: January 2019
My sister and I have just returned from a very enjoyable 12 night cruise on the Norwegian Jewel sailing to New Zealand. We stayed at the Holiday Inn in Sydney, with lovely views of the harbour from the rooftop pool area, the night before ... Read More
My sister and I have just returned from a very enjoyable 12 night cruise on the Norwegian Jewel sailing to New Zealand. We stayed at the Holiday Inn in Sydney, with lovely views of the harbour from the rooftop pool area, the night before sailing. The hotel was clean and comfortable and a 5 minute walk to the cruise terminal. Embarkation was quick and painless. Although the ship was full it never felt crowded, there were always seats available and quiet areas to relax in. The service from the stewards, waiters, bar staff and guest services was generally pleasant and attentive. I was very impressed by the lifeguards at the pool who were always diligent in supervising the pool area. There was a high standard of cleanliness throughout the ship and a large emphasis on hygiene (washy washy). For the MDR we preferred Tsars over Azura as the decor was much brighter. The food was generally good, obviously we found some dishes better than others but that could have been our taste. Everything was well cooked and the meals always came out hot. One of our favourite appetisers was the Mozzarella Ravioli. O'Sheehans was okay for a quick breakfast or a snack. We used the dining package to go to the speciality restaurants with Le Bistro coming out on top with their beef fillet which melted in your mouth. Cagney's and Teppanyaki were good too. We were disappointed in Moderno as some of the meat was a bit tough and the service not up to the standard we expected. It might have been an off night as other people on the same cruise said Moderno's food and service was great when they went. We preferred not to eat at the buffet but it was well populated at meal times. Entertainment on board was excellent from the bands playing at the pool to the guitarist in the bar areas. The theatre shows that we went to were of an extremely high standard. The three production shows are not to be missed and the comedian Simon had us laughing continuously. Our favourite ports were Tauranga where we walked around the base of Mt Maunganui, Napier where we did a wine and food tour with Frankly Tours (highly recommended) and Akaroa where we strolled around the bay and browsed through all the stores. The scenery of the Sounds was amazing, lots of photo opportunities. Disembarkation was easy and well organised with no long queues when we disembarked. Overall I would definitely sail with NCL again with a preference for the smaller NCL ships. Read Less
7 Helpful Votes
Sail Date: January 2019
Review of Norwegian Cruise Lines ship Jewel 1/5/19 thru 1/30/19 The Norwegian Jewel can be a good value depending on your priorities. I’ll touch on what I felt were the major items to help you make that decision. Price: When you ... Read More
Review of Norwegian Cruise Lines ship Jewel 1/5/19 thru 1/30/19 The Norwegian Jewel can be a good value depending on your priorities. I’ll touch on what I felt were the major items to help you make that decision. Price: When you compare prices, the NCL ships appear to be a good value. Remember to add mandatory port charges and $15 per person per day gratuities. These might be included in other competing prices. Also, most added amenities costs extra. Some things you expect (shore excursions, casino play, spa treatments, and liquor). Some things are surprises (fountain soft drinks, coffee (anything but regular), Wi-Fi (only 2G), bottled water (you cannot take off or bring on any water, but theirs), and any room food service (except continental breakfast). Staterooms: The staterooms are a good size compared to other similar priced ships. The mini-suite level and above have bathtubs with retractable clothes lines. The water was always hot and had good pressure. The room stewards and stewardesses are polite and attentive. I would not recommend anything smaller than a mini-suite for more than two people for more than a week. A balcony room (next level down) might be acceptable for three people for only a week. Ship: The ship has been refurbished, but is still showing its age. Everything was kept clean and there were no funky smells (like on some other older ships). There is no grand entrance with chandeliers, curving staircases, glass elevators, or a shopping gallery. There were a few burnt out light bulbs in the common areas, and the common bathroom towel dispensers don’t work. The twin pools are small, but there are four hot tubs. There are no newer extras such as water slides, climbing walls, target shooting, or similar activities. There are shuffleboards, ping pong tables, gym, basketball hoops, casino, spa, theater, card room, library, and several bars. The ship doctor is only available for a few hours a day, charges $150 to see you, and does not have a pharmacy (your need to take his prescription ashore at the next port to have it filled). All of the personnel were helpful and courteous whenever we met in the hallways, in the dining areas, or on the ship decks. Partway through the cruise, the sole of my shoe came loose. The hotel staff had someone repair it within a few days. Our cabin tv was not working properly and would only get about half of the channels. It took them ten days of working in our cabin (a few hours each day) to get all of the channels all of the time. Dining: There are buffets and dining rooms included in your price. There are six specialty restaurants which are $30 (or more) per person per meal. The included food options are fine for breakfast and lunch, but plan on buying dinner (the food is much better). In the included food places, the meat (beef, pork, chicken, turkey, or seafood) was consistently over cooked. Wine runs about $9 per glass, but you can buy four mix and match bottles starting at $105 ($88 plus 20% duty charge) to drink anywhere on the ship. Entertainment: Most of the singers on our cruise are non-American born performers singing American songs. So, the songs might not sound exactly as you think they should. But they all were pleasant and did try their best. The musicians from the various bands were generally good, and some were very good. The other types of performers were average to good. The productions were not as lavish as on other ships we have been on. Shore Excursion Department: This was the biggest disappointment. The shore tour descriptions don’t match reality, and they are double the price of booking them on your own. The personnel in the department have not been on the excursions, so they cannot answer any questions. Their standard response was “The descriptions are written by our head office in Miami. It is unknown where they get their information. We only know what is in the description.” It would have been nice if the Excursion Department put a talk on the night before in one of the lounges regarding the following day’s port. The talk would include: 1) Why the ship chose this particular port, 2) How to get around, 3) What is special to see, to eat, and to buy in this port, and 4) Approximately how much money do these activities cost (so you bring enough money ashore). Alas, this is not the case. You are completely on your own, so make sure that you do a lot of research before you go (including reading reviews of the things you are thinking of doing). We saved for years and traveled to the other side of the world and booked ship tours, only to learn these lessons the hard way. There is nothing worse than to have your dinner companions say “Did you see that special ______? It only happens in this one place in the world.” And to realize that the ship never mentioned it because they didn’t have a tour doing it that they could make money off you. On the ship tours that we did book, they never left the ship on time (some over an hour later) which cut into the excursion time. Rather than leave the port a little bit later to compensate, the excursion was cut short (i.e. you may have paid for a five hour tour, but you only got four hours). However, if you book tours on your own, you need to remember that you won’t be allowed to get off the ship for an hour or two after its port arrival time. Ship tours have priority in disembarking. Due to amount of time needed to get off and on the ship, most ports only had six hours ashore. Our cruise went to the South Pacific and Australia. We had well over a hundred snorkelers and scuba divers (some like us even brought our own equipment). Water sports are what this part of the world is known for. And there was not a single talk put on by the Excursion Department (or anyone else) regarding the places to go while in port. It was only later that we learned that if we had taken the local bus to the other side of the islands, that the water, fish, and coral were so much more superior. It was easy to tell that the Department was geared towards how to make the most money off the passengers, and not how to ensure that the passengers have their best time possible. Conclusion: If you can get a great price, are not looking for a fancy ship or food, and are willing to tackle ports on your own (or pay high prices), then the Norwegian Jewel cruise may be a good vacation for you. While we have done several Norwegian cruises in the past, I'm not sure we would cruise on the Jewel again. Read Less
2 Helpful Votes
Sail Date: January 2019
Norwegian jewel ,January 5/1/19 very enjoyable for first time traveling on norweigan line ,except for our cabin "HORRIBLE " We visited Noumea,isle of pine ,lifou,cairns ,Airlie beach ,and Brisbane ,my favorite would have to be ... Read More
Norwegian jewel ,January 5/1/19 very enjoyable for first time traveling on norweigan line ,except for our cabin "HORRIBLE " We visited Noumea,isle of pine ,lifou,cairns ,Airlie beach ,and Brisbane ,my favorite would have to be isle of pines ,such a pretty place and snorkeling was fantastic.Most staff were great no problems at all ,except for customer service most were not that approachable the rest were pretty friendly .Food in all area i found nothing to fault and had a good variety ,entertainment shows were fantastic lots of different shows to see.. couple of entertainers were a little boring ,others were good ,facility clean and tidy ,most excursions were as usual expensive and found similar tours much cheaper offboard We had a free drink package ,this made for a pleasant trip as expenses were cut massively what a big saving , we still had to pay for water and coffee as these weren't included, water was around $74 AU for 12x 1Lt water .my experience with our room was the most disappointed part of our trip very sleep deprived ,otherwise we loved it. Read Less
5 Helpful Votes
Sail Date: January 2019
We chose this cruise because we wanted to try a new cruise line after a couple of less-than-impressive experiences with our long-time favorites, Princess. We had heard good things about NCL, so it seemed a good option to explore when I ... Read More
We chose this cruise because we wanted to try a new cruise line after a couple of less-than-impressive experiences with our long-time favorites, Princess. We had heard good things about NCL, so it seemed a good option to explore when I received a really good promotional offer. The deal turned out even better than I expected, because it included two premium drinks packages, which saved us a fortune! We're not big drinkers so these packages don't usually make financial sense for us to buy but with the cost of drinks on the ship I was glad I didn't have to pay. As an example, an Irish coffee cost $9.95US + gratuity so about $14AUD. These mandatory gratuities really annoy me. If I receive excellent service I will reward it. But fixed fees are just a way of subsidizing cheapskate employers :-( The spa services were over-priced as usual, and the girls were (also as usual) more focused on selling me stuff I didn't want rather than concentrating on providing good service. There was one very unpleasant experience where a group of us - including a significant number of elderly and disabled people - were taken from the comfort of the theater where we were waiting to board a tender to take us on a shore excursion, and left standing in the bowels of the ship for over 30 minutes. No need for that at all. Now that those complaints are out of the way, let me tell you - this was a FANTASTIC cruise! We had a wheelchair accessible mini-suite which was just amazing and provided all the facilities we needed. The cabin steward was almost psychic in knowing what we might want and providing it in advance. The food was wonderful wherever we ate, and there were lots of free alternatives to the buffet-style meals in the Garden Cafe. The specialty restaurants were good, but I didn't feel I really needed to pay extra to eat there because the free food was excellent in terms of variety and quality. Entertainment was good, although we were disappointed not to see the Cirque show because of technical issues. The ship was large enough to be interesting and have great facilities without having so many passengers that there were logistical difficulties. Would I recommend NCL to others? That's a definite YES. Read Less
Sail Date: January 2019
Traveling with a disabled person, was concerned that it would be a nightmare but was very happy with the attention given that made sure our trip was comfortable. Every issue and concern was resolved immediately. Embarkation and ... Read More
Traveling with a disabled person, was concerned that it would be a nightmare but was very happy with the attention given that made sure our trip was comfortable. Every issue and concern was resolved immediately. Embarkation and disembarkation was easy. Sydney was an absolutely beautiful pier. The food and service at Cagneys was delightful. Selection of food was varied and very good in all other restaurants. Felt the taste of the food of the Chinese restaurant Chin Chin did not live up to my exceptional experience in the Norwegian Gem. Not sure if they modify the food taste and spices based on where in the world is sailing from. The tours were all good to excellent. My cabin Stewart was one on the best I ever had and I have been on dozens of cruises. The disability officer on board was exceptional. We were lucky and had exceptionally smooth voyage with minimal rough seas. The entertainment was varied and unquie. The cirque Bijou was mesmerizing and worth the trip. One on the better shows I have seen. The other shows were good as well. Had great lounge singers. Fell in love with Carrie who played guitar and sang songs in some of the lounges. Had small glitches in the 13 days aboard but every one was resolved to my satisfaction. Pleased with the customer service orientation. Read Less
1 Helpful Vote
Sail Date: January 2019
I chose this cruise because of the private watercolor class which was offered to me on full cruising days through Art in the Mountains. Because of that class, I was busy on all of the cruising days. We came early to Sydney and stayed a ... Read More
I chose this cruise because of the private watercolor class which was offered to me on full cruising days through Art in the Mountains. Because of that class, I was busy on all of the cruising days. We came early to Sydney and stayed a couple more days after leaving the ship. This were great days of exploring the city and learning about Australia's history. I felt like the excursions were expensive for what we got. And that the descriptions of the excursions were not always accurate or maybe a little misleading. This was disappointing. Additionally, the descriptions of next day locations did not always appear accurate, ie. distances to a specific site which needed a car, when people could walk without difficulty; car needed when public buses were available; cycling along path, when actually frequently along traffic. Big problem between what we found on line and what excursion staff told us, who did clearly not have any personal experience or knowledge of the excursion. Quite frustrating. We also did not get any of our boarding paper work before leaving home. It was a mess!!! Were it not for a well versed hotel desk clerk, we would have not had any of the things we needed including suitcase tags, etc. Your communication was not good. Read Less
1 Helpful Vote
Sail Date: January 2019
Did the 13 day South Pacific and North Queensland Cruise. Family of 4 in Aft Mini-Suite. Kids 10 and 16. The itinerary was pretty good with nice visits to Noumea, Isle of Pines (Magnificent), Lifou, Cairns, Airlie Beach, Brisbane ... Read More
Did the 13 day South Pacific and North Queensland Cruise. Family of 4 in Aft Mini-Suite. Kids 10 and 16. The itinerary was pretty good with nice visits to Noumea, Isle of Pines (Magnificent), Lifou, Cairns, Airlie Beach, Brisbane and Sydney. No need for overpriced shore excursions at any port (although due to brief stops at Cairns and Airlie Beach only the ridiculously expensive short excursions to the Great Barrier Reef were the only option to see that sight. Relatively brief stays at these far north Queensland locations. At Noumea we bought a tour bus ticket that took us to most of the local sights for aprox US$35 each bought at the cruise port office. Good value and decent stop and walk about the Cultural Centre. No need for any shore excursions at either Isle of Pines of Lifou. Both are tenders that seemed to run pretty well. Isle of PInes of the pick of the Islands and has fabulous crystal clear waters and some good snorkling. All walking distance from the tender port. At Cairns I organised to do the Skyrail Gondola online at half the price of the overpriced shore excursions. Was a really nice trip over the rainforest to the groovy town of Kilanda. Had to get up early to get early tenders for this stop. At Airlie Beach rented jetskis right at the tender port. Again had to get up early to get an early tender ticket. Norwegian charged us US$15 for the shuttle bus into Brisbane. The port was in the middle of nowhere so had no real choice. Should be included if you ask me. Food in the main dining room was really bad. We only ate there for dinner twice. Pretty much returned all our meals. Tasted very pre-prepared in advance and overcooked. Copious amounts of butter on everything. Buffet was also ordinary in my opinion. The specialty restaurants Cagneys, Teppanyaki and Italian were good. One shouldnt have to go to a specialty restaurant to get a good meal in my opinion. Meals at O'Sheehans were OK. Meals at ChinChins were OK but pretty bland. The sushi option was pretty good but again you pay for it. The ship has been well renovated at dry dock and everything looks nice and modern. BUT they've removed the waterslide - much to the kids disappointment!!!! Staff were pretty good in general but some were argumentative and surly. Entertainment hit and miss in my opinion. There should NEVER be a Michael Buble' tribute show - NEVER!!!!!!! Not much to do on sea days but sit around the pool. Very little in the way of activities. Had a few issues at disembarkation where they advertised the wrong time and we came close to missing our flights. Read Less
3 Helpful Votes
Sail Date: January 2019
Went on this cruise with two friends. Generally saying the ship spent far to much time navigating from one port to the other and spent ample time when it was at a location, making it not possible to make a longer trip ashore. Also, one ... Read More
Went on this cruise with two friends. Generally saying the ship spent far to much time navigating from one port to the other and spent ample time when it was at a location, making it not possible to make a longer trip ashore. Also, one could not call it a Pacific cruise, as it only went to New Caledonia in the pacific. If you really want to do something you had to take NCL's expensive shore excursions. In my opinion it was no coincidence, in this regard, that for example the tendering at Airlie Beach started well after 08.00 am and ended about 04.30pm. This meant one could not take any excursion that could be booked ashore, these all started around 08.00 am and ended around 05.00 pm. Timewise, there was no single problem of anchoring far before 08.00 am and leaving far after 05.00 pm. The really expensive shore excursions (around US$ 290,--) were really disappointing, what I heard from participants, including a visit to the Barrier Reef, with snorkeling around dead coral. There was a lot of tendering, which gave a headache, as shore excursions went first, often taking ½-1 hour, than you had to get tender tickets at 07.00 in the morning, really nice when you had a late evening. When tendering started at for example 08.00 it would mean if you did not have tickets you might get a tender at 10.00 am or later. Also, in some of the ports you had to pay (heavily) for the bus transfer to the main town, which I find appalling, when it says in the brochure and trip description that the cruise goes to that harbour. Typical example: visit of Airlie Beach, we arrived in Yorkeys Knob and had to pay for the transfer to Airlie beach. Food was normal. Service was great of all personnel. Shows were (far) above average. Outside sport facilities were above average. No quiet pool area for adults only, just a pool for adults. Only really quiet area on board was the library, which was small. Other areas might be quiet for some time, but then always some activity was started, that was inevitably noisy. In the evening in the main dance/disco area, the spinnaker lounge, our dj Ricii did a, most of the time, horrible job with his music choice, chasing people away (so less bar sales), so generally after 11.30 pm it got pretty empty most of the time. Several people complainted about this with the cruise director, that literally said he could not do anything about it. Drinks cost (beer to cocktails) incl. the 20% mandatory tip was very high, generally from about US$ 9.-- to 15.--. Soda's sowhat cheaper. I had an all in package. A large yellowish/blue smoke cloud was visible coming from the ships chimneys, that did not disappear rightaway as water vapor does. As a engine technician I can say this smoke is not belonging to a ship of which the captain claimed during the QA on the ship that she is a clean ship in regard of exhaust emissions. See the other review visiting Milford sound. Basically I would say the cruise is ok for families with children that want to cruise for a reasonable amount of money and don't expect to go a lot ashore. Read Less
Sail Date: December 2018
This is our 5th cruise in 4 years with NCL. Our first one in November 2014 was from Boston to New Orleans which was great as it was our first and everything was new to us. Our second was a week-long "booze cruise' from Miami ... Read More
This is our 5th cruise in 4 years with NCL. Our first one in November 2014 was from Boston to New Orleans which was great as it was our first and everything was new to us. Our second was a week-long "booze cruise' from Miami to the Caribbean in January 2015. Because this was a mere two months from the first, I assumed the dishes in the main dining salons and the speciality restaurants were on the winter menu and hadn't been changed. So I was surprised when the food was the same on a transatlantic trip from Miami to Dover in May 2015. We left it a year and then tried the Hawaiian one in June 2016. Again, the dishes were the same. For this Christmas 2018 cruise, we could see the improvements in the refit, especially in the Bliss Louunge and Spinnaker which is now sited at the top and front of the 13 deck as well as fresh decor in the cabins etc. On a separate note, it was lovely to see the Aussie entertainment director, Dave who we met on our first cruise. But everyone knows, cruises revolve around mealtimes so we again paid a 10-night specialty restaurant package, and had our first lunch onboard after embarkation in Tsars main dining salon. We were right at the end of lunch service and there were only about 10 tables to serve, so I was surprised the waiter took ages to come with our dishes. I did notice a lot of waiters wafting about unproductively. My husband's fries were cold while the waiter brought me the wrong dish which I could see was overcooked salmon, On Christmas Day lunch there, the Christmas dishes were a perfunctory piece of paper clipped to the menu. The local pub would have put them to shame for presentation, taste and temperature. There were no roast potatoes so you could hardly call it a Christmas lunch! Even dinner at Cagney's that night felt a bit flat. Even in Cagneys Steakhouse our medium rare steaks turned up medium done on several occasions. The Garden Cafe buffet turned out to have the freshest, most varied and tasty dishes. However we didn't pay thousands to eat at a cafeteria for 2 weeks i am reluctant to travel with NCL ever again. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 1.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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