1 Helpful Vote
Sail Date: September 2016
Took cruise sincere a friend on the China tour / cruise told us how well the chef on that tour accomodated people with special diets. We contacted the Viking agent, discussed our problem in detail with her and sent her a copy of the ... Read More
Took cruise sincere a friend on the China tour / cruise told us how well the chef on that tour accomodated people with special diets. We contacted the Viking agent, discussed our problem in detail with her and sent her a copy of the dietary restrictions. We were told they wouldn't be a problem and that Viking was known for their ability to customize experiences for their passengers. Long story short, the chef refused to accomodate the diet (like how hard is it to make a plain piece of chicken?) and towards the end of the cruise, he wouldn't even make a steak without butter for another passenger who was lactose intolerant. It's hard to explain to other "guests" why you aren't eating the main dishes. It's also hard to tour if you aren't getting enough protein. Thank goodness we brought peanut butter along with us. My wife wrote Viking and we did get a call from a representative who didn't offer any credits or consideration. Other than that ruining the trip, the sights were great, the rooms were adequate and the tour guides were very good. Read Less
1 Helpful Vote
Sail Date: September 2014
Our first and last River Cruise with this company, who we have found aggressive in their various commercial dealings with customers. The boat/ship is obviously rather old but has been refurbed, although there is not great sound insulation ... Read More
Our first and last River Cruise with this company, who we have found aggressive in their various commercial dealings with customers. The boat/ship is obviously rather old but has been refurbed, although there is not great sound insulation between cabins. We could even hear a TV blaring from across a corridor. The restaurant service is a bit hit and miss, and there efforts to provide a table service is pretty uneven. Often you will be at a table where you may have to wait for your main course whilst others have finished theirs as the galley is unable to cope with the demands put upon it, so it can be awkward. My wife has a allergy but despite notifying the Maitre D, he just said we should always try to sit on the same table that a waiter would get to know our requirements, but of course this was not always possible. The staff themselves were always courteous and work hard, but the system seems a bit shambolick at busy times. The tours were fine and well run, but if you do this cruise be prepared for some waiting in a bus in traffic jams in the major cities. Not a big problem , but a sad fact of life. To sum up, a curates egg of a cruise with a company whom I doubt will see my custom again Read Less
Viking Truvor Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 1.0 0.0
Family 1.0 0.0
Shore Excursion 5.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 3.0 0.0

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