3 Helpful Votes
Sail Date: April 2019
This was an April vacation cruise for our 9 year old Grandson to visit the Grand Cayman Sea Turtle Research farm and have some fun in different countries. We booked a cruise on Carnival Miracle out of Tampa Florida. Being a Mini-suite ... Read More
This was an April vacation cruise for our 9 year old Grandson to visit the Grand Cayman Sea Turtle Research farm and have some fun in different countries. We booked a cruise on Carnival Miracle out of Tampa Florida. Being a Mini-suite guest, we had some "perks" which included priority embarkation, debarkation - little things that in theory made things better. The embarkation process was very good - I have to give Carnival credit for making that happen. The rest of the cruise was not to the same level. It all started with the Muster Drill which is mandatory before the ship leaves port. To say this was a giant circular firing squad would be understatement. The crew didn't seem to have a handle on what to do, the drill was disorganized, the management staff seemed confused directing crew members here and there, a lot of rushing around - it was not the most confidence boosting process to say the least in that if it had been a real emergency, I'm not at all sure the crew would have been able to get guests off the ship in a timely and safe manner. Having mobility issues, myself, wife and Grandson we were directed to be in the "handicapped" area which, as it turned out, was not the proper area to be in - the person who gave us that information (a white hat "supervisor") directed us to the wrong place. This of course meant that we weren't accounted for at the proper location. Eventually, we were "found" and were checked in, but our Grandson needed a wrist band which he was given. We found out a day later that he had been given the wrong wrist band with the wrong location which we corrected at Guest services. Having had this start to the trip, we were less than impressed, but it was what it was - onward and upward. We returned to our stern mini-suite and met our room steward Alit who was great - very friendly, helpful and really enjoyed interacting with our Grandson - he was entertaining and just a great guy. Unfortunately, Alit was the highlight of the trip - seriously. The mini-suite itself was interesting in that it gives an impression of being "roomy", but it most definitely isn't. Our bed was "king sized" and as I tend to stay on the outside wall side of our rooms, there was no room for me to get in and out the side of the bed - which at 73 can become an "issue" in the middle of the night if you get my drift. I literally had to crawl off then end of the bed, use the facilities, then crawl back which....well, it wasn't a lot of fun. Also interesting was the lack of 120 VAC outlets - there weren't any. Well, there was one, but it didn't work. All the lamps had USB ports which is an interesting change from the last ship we were one. Fortunately, I did have USB cables with me for all the devices we had, but a lack of 120 VAC I couldn't not charge my shortwave radio which was disappointing. However, the room itself seemed to be in decent condition given the age of the ship. The Miracle is definitely showing her age. Most of the common areas, including the theater, the upholstery was showing wear and tear. Carpeting in places was worn (but not through), two of the elevators in the stern had a mind of their own it seemed being very temperamental when more than four people were onboard. These elevators would go up, then down or just refuse to move occasionally - one learned to avoid those two affected elevators creating a traffic issue at times outside the Bacchus dining room. The forward restrooms near the theater entrance were horrible - the commodes refused to flush at times and the rooms themselves were dirty and clearly over used as there weren't enough towels to use after washing hands. The excursions were OK - our main purpose was to take our Grandson to the Grand Cayman Sea Turtle Research facility and that kept him fascinated the whole time he was there. Cozumel was a great excursion with the Mayan games, dancers and the other side shows. The only "issue" was Belize - that was flat out the worst of the excursions. Frankly, Carnival should have given Belize a pass - the sea state was awful, boarding the tenders was extremely dangerous and the access point for the tenders was low to the water requiring a rather hazardous trip down wet, slippery stairs with minimal personnel to assist those who may have needed assistance. The half hour tender trip into Belize City was rough and given my back and hip issues, not a lot of fun. We did the Top Ten Belize excursion and it was ok - not great, but ok. Camp Ocean was a hit with our Grandson so that was a plus - he liked the counselor and the kids were kept entertained which at his age (9 Years) is an accomplishment. Overall, the Lido deck buffet was adequate, but the service end was lacking in "service". Dirty dishes sat on tables for lengthy periods of time, there seemed to be a lack of personnel to clean off tables, clean tables, etc. The food was nothing to write home about - its pretty sad when the one highlight on the buffet was pepperoni pizza. It was certainly not up to the standards we've had on other Carnival ships. Dining was another issue. In the past, Carnival's dinners were more than adequate - again, not high end dining, but certainly acceptable. This time, the dinners were - well frankly, horrible. Either under cooked or over cooked - never consistent. For instance, I had the vegetable lasagna and it was a congealed mass of cheesy fat, not hot, but barely warm - just not good. Prime rib is one that I normally enjoy, but I like my meat medium - it came out well done and was shoe leather tough. The salad was good, but it's hard to screw up a salad. Debarkation was a disaster for us. We were given debark information from Guest Services that directly contradicted what we were told originally when we boarded. We were not given debarkation priority because of this misinformation. Again, it seemed as if the left hand had no idea what the right hand was doing. Overall, it would appear that the Miracle is having some personnel issues and perhaps some middle management issues. We have been on more than one Carnival cruise being Diamond level customers so when I say that by comparison to other Carnival cruises, this one rated the lowest of all - it has it's good/great points, but those were directly related to the excursions (with the exception of Belize). This appears to be an issue with Carnival as the trips we've taken each has been a little less enjoyable than the previous. Given our experience with this cruise, we feel that sticking with Princess or Royal Caribbean would be better. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise because it sailed from Tampa and was less expensive than other cruises for this time and itinerary. However it was a very disappointing cruise in many ways. It started in the terminal. Everything was so ... Read More
We chose this cruise because it sailed from Tampa and was less expensive than other cruises for this time and itinerary. However it was a very disappointing cruise in many ways. It started in the terminal. Everything was so disorganized. Passengers were going every which way. Then the computers went down which slowed the progress even more. We dined a few nights in the Bacchus formal dining room. Our wait staff was very "silly", not professional at all. They were also very slow in service. We were at early dining and for seven consecutive nights, we missed the shows in the Phantom Theater because it took approximately two hours for dinner. Time was also wasted on three nights where the wait staff stood on tables and danced around instead of serving tables. And not once was our table ever served dinner at the same time. A few would get their food, and the rest would wait several minutes before they were served. It didn't matter much, however, because the food was always lukewarm at best. We resorted to eating on the Lido Deck for part of the cruise, but even then, some of the venues closed up and we were limited to only one or two options. We did not receive our wake-up calls, and almost missed a shore excursion because of it. We finally had to set our own cell phones to wake up. We were not able to connect to anything on our cell phones because some passengers were told in the terminal how to set up the Carnival app and we were not. The cruise never really had sales in the Fun Shops either. The few items they did discount, were not were having to start with. I will think long and hard before sailing with Carnival again. Read Less
1 Helpful Vote
Sail Date: January 2019
This ship was worse than sailing in a row boat. We were mid ship on the 6th floor in a suite and all day and night this ship shook and tugged in the water like it had a bad engine. The room steward had several rooms to take care of. ... Read More
This ship was worse than sailing in a row boat. We were mid ship on the 6th floor in a suite and all day and night this ship shook and tugged in the water like it had a bad engine. The room steward had several rooms to take care of. This may be the reason for frowning when we said we wanted our room cleaned twice a day. It was very never completely cleaned or dusted. The food in the restaurant was as good as any 3 star quality restaurant. Our waitress and head waiter were awesome. Very helpful and prompt with their service. We sat at a table for 8 and everyone received our food at the same time and promptly. The only things that I can say that were a pleasant part of this sailing are the staff/food in the restaurant, and the embarkation/disembarking went very smoothly. Not enough to want to sail on the Miracle again. Read Less
6 Helpful Votes
Sail Date: January 2019
Service in restaurants, bar, activities, was excellent. Our head waiter, Dejan, and his team of Anselmo and Hamid were courteous, efficient and entertaining. Table #360 Crew was always helpful and polite. I was acknowledged by the crew ... Read More
Service in restaurants, bar, activities, was excellent. Our head waiter, Dejan, and his team of Anselmo and Hamid were courteous, efficient and entertaining. Table #360 Crew was always helpful and polite. I was acknowledged by the crew except by the ones in white shirts! I think it’s a case of, do as I say, not as I do. The windows on the ship were filthy, so my ocean view wasnt enjoyable. I didn’t want to complain because I would probably be offered a reduction on my gratuities for the staff instead of a refund from Carnival’s funds. I didn’t want managements lack of staff to impact the feeding of the staffs families. I’m happy that it was only 2200 persons on board because I couldn’t imagine the line up for embarkation and disembarkment. Once we were in Bacchus dining room for breakfast, one of our party had given her order, then all staff in dining room disappeared for a drill. We searched for food ourselves, then gave up and left. We thought we saw them circling ship in a tender boat, practising some drill. She’s still waiting for breakfast Read Less
Sail Date: December 2018
We choose this for christmas sailed dec. 23 - 31 of 2018 . This was also my first cruise and everyone was telling me what to expect,well it was not at all what they said . The ship was very out dated the rooms were at best average but they ... Read More
We choose this for christmas sailed dec. 23 - 31 of 2018 . This was also my first cruise and everyone was telling me what to expect,well it was not at all what they said . The ship was very out dated the rooms were at best average but they were clean and the bed slept well . The food on the ship was awful and we didn't get to choose what time we could dine they set us for the late dining and that meant we couldn't see the shows because they were at the same time or around the same time as the late dinning which was 8:15 pm i never eat that late , we ate there twice and watched them bring out food in covered dishes and they were set on a table off to the side for awhile before the waiters picked them up and served them to the tables not use to seeing that . there were a few things that were ok but not what we expected . The enertainment was ok but nothing special. Service was good the staff was very friendly and most helpfull. As far as the shore excursions ... That was a joke we were going to the zipline and cave tubing in belize getting off the ship and to the group off the ship was so unorganized and we waited forever it was 4 hours before we ever got to the place after we were to meet that morning they had to rush us thru the caves because we were so far behind schedule and then they run us thru the jungle to get to the zipline i really didn't think i was going to make it i was so out of breath . Our friend that was with us felt so bad that she had talked us into going on this cruise said that she had been on this same cruise 3 years prior and that this was so unorganized and not at all like 3 years ago and yes it was a christmas cruise. We spent right at $4000.00 and did not get at all what we expected for the money we spent .oh and by saturday we were so sick throat hurting bad and coughing non stop. Then we were expecting to port at 7am and did not get to port until 6pm and as i said we were both sick and also our friends that went with us because of the fog, i was so ready to get off that ship !!! i will not do it again lesson learned no more christmas cruises for us !!! Read Less
1 Helpful Vote
Sail Date: November 2018
My husband and I chose this cruise because of the ports we would visit. The ports minus Belize City, were very nice and the excursions we picked were great. The cave diving in Cozumel was amazing. Definitely recommend this. The food ... Read More
My husband and I chose this cruise because of the ports we would visit. The ports minus Belize City, were very nice and the excursions we picked were great. The cave diving in Cozumel was amazing. Definitely recommend this. The food was horrible, from the dinning room to the buffet. No flavor and the food on the buffet was always dry, overcooked. If desserts were homemade then they should consider another baker because the desserts were terrible. Very disappointed with the food. Our best meals were what we ate on either excursions or while in port. Drinks from the bar, again not very good. If my husband and I wanted a good drink we had to go to the alchemy bar on the 2nd floor. If we were at the pool on the 9th floor it wasn't convenient at all. Serenity adult only pool, the seat cushion covers were satined and nasty. It didnt appear that they have been removed and washed any time soon. We wouldn't take this ship again at all. Read Less
1 Helpful Vote
Sail Date: November 2018
My first cruise was in 2014. I have cruised a total of 4 times with Carnival (21 days) and have not sailed with another cruise line. I have noticed the quality go down at Carnival. Most egregious is food. The food quality has diminished ... Read More
My first cruise was in 2014. I have cruised a total of 4 times with Carnival (21 days) and have not sailed with another cruise line. I have noticed the quality go down at Carnival. Most egregious is food. The food quality has diminished massively. I have noticed fewer and fewer people bother to go to the dining room where selection is lousy and quality is worse. We barely visited the dining room because the menu was so lackluster. The buffet dessert was even worse. Everything was the texture of gelatin. That's not even addressing the minor details like how you no longer get chocolates on your pillow and how those once luxurious bathrobes feel like sandpaper. A note on the cabin: bring a power strip. There was literally one outlet for charging phones. Even the older boats had better! If you follow cruise news you'll know that Carnival also raised their automatic gratuity rate. It's not substantial but if you order a drink or visit the spa, be prepared for them to automatically add a tip. "Tips" are supposed to be for good service. It's just a sneaky way to raise prices. Tips should not be compulsory. (Side note: this might be a good time to point out that you can self tip as opposed to the automatic gratuity. I think we will see a lot more people opting for this.) My fourth cruise was my longest (7 days) and my first time with a balcony room. Ports were Grand Cayman, Roatan, Belize and Cozumel. We did two excursions: Maya Key in Roatan and cave tubing in Belize. The excursion selection is always good and pricing is no surprise. To my knowledge, all cruise lines offer pretty much the same excursions. I would recommend the above as well as the Twister boat to Passion Island in Cozumel and Stingray City in Cayman. Now to the bad. I am on a budget. I know that many people are not. I have never indulged in Spa Carnival because the money just wasn't there. However this trip I was the "lucky" winner of a raffle and received $75. I knew right away I'd want a massage. I was with a friend and decided we should share the coupon. So I went to the spa desk and asked what the price would be for a 50 min couples massage with bamboo. I have an idea of pricing on land and obviously expected the upcharge so $169 sounded shockingly reasonable. I asked multiple times and confirmed this price (even with the spa manager right before the appointment). You can, no doubt, guess my shock when the bill came to me as $269. Waste of money, by the way, thanks to the stress of seeing that bill. I would never have guessed it was a per person price. They never said those words. In fact I was told I had to pay for it all because I won the raffle so I should not be given "my" price as they later arguee. The final price included about $30 in tip and had already deducted my $75 raffle win. I was floored. So I talked to the spa manager. She was smug and condescending and refused to do anything. She actually told me that I should've known better because it was Carnival and that I should've checked the pricing sheet despite talking to an employee and herself (the price sheet was separate from the menu of services, and NOT comprehensive). The kicker is that this very expensive fiasco happened on night 1 (boarding day) of my 7 day cruise. I was unable to do an excursion in the final port because of this unforeseen expense. Anything with Carnival or at the ports includes a sales pitch and I'm not so naive to think that the pitches are always honest. But being outright lied to in this way is another matter. After debarking I emailed Carnival regarding my disappointment. It took a full 7 days to get a reply (their email promised a reply in 5). And all they did was refer me to the spa contractor. Much to my utter surprise Steiner granted my $100 requested refund (and replied to me the very next day). They said it would take 2-4 weeks because it had to go through Carnival first. Now we are over 4 weeks on and after another long wait with Carnival guest care, I've been told it'll be another 7-10 days. Seriously compare pricing with competitors. If it's a matter of $100 or so---go with the other cruise line. Carnival is going to be losing a lot of business if their quality and integrity continue to plummet. Read Less
3 Helpful Votes
Sail Date: November 2018
I choose this cruise because I was going to be in Orlando for a trade show and wanted to add a cruise to the trip. I Had a relative in the Tampa area and decided to choose this ship as the price and the timing worked. Getting on was ... Read More
I choose this cruise because I was going to be in Orlando for a trade show and wanted to add a cruise to the trip. I Had a relative in the Tampa area and decided to choose this ship as the price and the timing worked. Getting on was super easy when you get there what seemed to me late (around 230) no one to take our bags so we carted them through the whole check in process. It was a bit different from before. No getting cards at this point they just ran the passports through their machine. Ship photos come off passports now. ship cards would be waiting for us in our cabins. Ran the bags trough x-ray ( no questions on the wine we had in the bags) and we were on our way onboard. Being late to the lido was the confusing mess it generally is. By the end of the week I could generally find what I was looking for without having to make several laps. I find the set up very confusing. Cabin was a balcony overlooking the lifeboats. Not a big deal in my option as I could see out just fine even lying in bed. I came with family and we went down to get the divider between our cabins opened. Makes it easier to go between cabins once you rearrange the chairs to make a path.(good to keep an eye on the grandson when mom wanted to leave for a minute without the kiddo. I'm not a needy person so the cabin was just fine for me but warning to all if you can't live with one outlet on the desk bring stuff to make you happy. was always jockeing computer/phone stuff on the one outlet to keep powered up for when going other places and of course I could use anything that needed power unless I was at the desk. I use my phone as a reader and then place on the night stand when I go to sleep. No I had to get up and cross the room first. Not a biggie but next cruise an extension cord will be in my bag.(with several plug places) Room attendants great they now do once a day so just be warned. This ship does muster differently, No longer do you know which life boat is yours you now are dived into 4 groups and just go to the general area of boats. I think that this way is probably easier for the ship but I enjoyed walking out on deck to check out "my boat" . Anytime dining is what I generally get. With the grandson (6) I know that Don't want to inflict him on strangers unless they have kids only but didn't have to worry about that as there were very few sharing tables. most tables were set up for single group use. While I know that I will never be satisfied with cruise food ( I'm a simple meat/potatoes person so find the food too fancy for my tastes I generally don't starve.) I did find it interesting to see the cut backs that cause the table attendants to constantly have to hustle just to keep it moving. Was never given a menu promptly on sitting down, (often as much as 10 minutes later to get us all menu-ed ( one kids menu- that never changed and only offered the usual things but never any additional sides that might be added to them to expand their meal.) Our appetizers rarely came so that we could all eat the course together. Never saw the head waiter so don't know if hes's working in the back to keep it going or what but generally sometime during the week he would show up. (why again does he warrant a gratuity?) A warning for those going on a Thanksgiving cruise. I realize that the thanksgiving meal is a very personal family menu of family special items. but REALLY a "master" chief can't do a simple turkey dinner with a basic stuffing and green bean casserole. a smear of red something that dots one minute space on the plate hardly counts as anything other then a waste. I have been going to sea for the last 6 Thanksgivings and have yet to get something even close to what I would like to eat on Thanksgiving but I do think that this was the Worse example of what not to feed me yet. I'm not really a go to the show type person but do enjoy the comedy people and this week the group they had did a nice job. For the grandson, he loves the Kids Club. Never an issue getting him to go, most of the time its getting him out that's the problem. As for ports, I 've been to most before so don't get to excited about tours. I generally wait until we get there to see what the weather is before committing to something. Costa Maya was a first time for me and surprisingly even with 3 ships in (one a mega ship) the shore area wasn't as bad as I expected. (not to say it wouldn't have been better without the mega there) Getting off was as simple as getting on took my own bags so I didn't have to play the bags in the hallway /wait until some unknown time to leave , find you bags in the mess and slupp with the crowds through the immigration process. I left before the crowds had no trouble getting a van outside the terminal to go to the airport. $8pp instead of the $21 that Carnival wanted. Only needed a dozen people to fill and we were on our way. Overall thoughts: I like the Carnival line and I would do them again but NEVER on this ship again. Even the basic things I think of when thinking Carnival were missing. Great if you just want to get away but ship was very lacking. Cutting back is very evident if you have cruised much. I think that if this had been my first experience with Carnival I would probably be looking at other lines for any future trips I might try if I wasn't turned off altogether from this one. Read Less
Sail Date: November 2018
Ports are amazing, ship is falling apart! Mold in bathrooms, leaks all over the ship, food is sub par and entertainment is horrible! Staff has an attitude as if they are doing you a favor ....shows are bad and the pools close almost every ... Read More
Ports are amazing, ship is falling apart! Mold in bathrooms, leaks all over the ship, food is sub par and entertainment is horrible! Staff has an attitude as if they are doing you a favor ....shows are bad and the pools close almost every time the ship is in port. Rooms appear old , filthy and not in good shape...debarkation process is a nightmare....carnival really needs to dry dock this ship and redo it....will never do it again...what was intended to be a nice family thanksgiving cruise was less than that.....our children did not have a good time, and it took us 2 hours to get a table in the formal dining room with the my time dining plan...then an additional hour and a half to finish dinner...so a minimum of 3 hours just for dinner, which caused us to miss other activities in the evenings....We will definitely not ever do this ship again due to the condition of the ship itself and the poor service received. Read Less
2 Helpful Votes
Sail Date: November 2018
Just got back today. I am a gold member. I've cruised Disney, Royal, and Carnival. Been crusing 15 years. We did have a good time because we make the best of what ever life throws. Kids had a blast. Paid $4000+ before stepping on ... Read More
Just got back today. I am a gold member. I've cruised Disney, Royal, and Carnival. Been crusing 15 years. We did have a good time because we make the best of what ever life throws. Kids had a blast. Paid $4000+ before stepping on ship. We live close to port. Carnival lost my business. The sauna , steam room, spa hot tub, kiddy pool, gym touch screens were broken the entire 8 day trip. Three pools and on port days only 1 open???? The forward 5th floor hall (both sides) toward kids club is was dripping the entire trip. They actually rigged a large water bottle(pic). Thank God I wasnt on that floor. Smelled of mildew. Bought 3 excursions. 2 through carnival one through Bolden. Passion Island had tons of seaweed. And we could not swim. The drinks were watered down. Food was good. The lady who met us at port did not tell us we could get a refund. She told us there was some seaweed and had us sign back of ticket. BUYERr BEWARE. When we got back I asked the excursions department why carnival didn't cancel. They asked me if the port lady told me there was seaweed. I told them yes..and she had me sign. They said , Well because u signed we can't refund you. ..and you could've changed beaches. They didn't seem to care that I was never told I could change beaches or that i ever had a choice and he was very cocky. Very rude. And BTW I never asked for a refund. I just asked why it wasnt canceled. The sting day turtle excursion was pretty awesome..except half of the time was spent traveling. Now the food. O m g when i tell you over tje years the food quality, and service has declined..it has. Any cruiser who has cruised for at least 8 years knows it. Thry have moved from classy dinning to low cost Cisco. Frozen pancakes frozen hash browns, fake chocolate. Cakes over filled with pectin. Food is not good anymore. The menu was boring and processed. Worst food I've ever experienced on a cruise. I guess they have to since people waste a enormous amount of food. People overeat to the point of illness..its really crazy. Thanksgiving dinner looked like vomit. Please teach the chef how to prepare a American Thanksgiving for a THANKSGIVING cruise. That was not even close. We left. I lived off fresh fruit and salads mostly. Kids club staff is amazing. My girls begged to go ti all the activities. Didn't use night owls. The entertainment was nice. Lots of 80's/90's activities. Highlights: Dr Sueus breakfast 80's trivia, build a bear, bingo, sunrises, Kids club workers,lip sync contest. , pizza workers Read Less
2 Helpful Votes
Sail Date: November 2018
The decor on this ship is just bizarre! It needs a whole remodel. This was my fifth Ship i have cruised on with Carnival and i have to say my least favorite. The enterainment was awful they had serveral different bands that just didnt meet ... Read More
The decor on this ship is just bizarre! It needs a whole remodel. This was my fifth Ship i have cruised on with Carnival and i have to say my least favorite. The enterainment was awful they had serveral different bands that just didnt meet the standards Carnival had on past ships. We were very bored on this ship. They did the 80's Rock /glow party on the Lido and we had to leave because the band butchered all the songs. The DJ would have done way better! Even the playlist entertainment wasnt as good as in the past but that was there last time together, the new ones that arrived on the last night were way better. The food even seemed to be lacking on this ship! Dinner every night was very bland. There wasn't the variety on this ship like some of the other ships . Pizza place and the deli seemed to have the best food but that gets old after 7 days! Most of the staff was very friendly! Our Dinner servers were great Dante and his crew did an awesome job trying to make us happy. Our room steward Myrene was very friendly and accommodating to our needs/wants! And the comedians were hilarious Billy and Kim. Carnival should really think about dry docking this boat for a complete remodel and food upgrade. I will not book this ship again. And in the future i will do my research on the ship before booking, just wish i would of done that this time, but didnt realize Carnival had some lower end ships out there! Read Less
5 Helpful Votes
Sail Date: October 2018
Choose this cruise because the departure port was close to home - Tampa. First let me say that I've been on a number of Carnival cruises and usually enjoy the food. This ship seems to be the exception. Ship was smaller and didn't ... Read More
Choose this cruise because the departure port was close to home - Tampa. First let me say that I've been on a number of Carnival cruises and usually enjoy the food. This ship seems to be the exception. Ship was smaller and didn't have the typical Lido configuration of Guy's, Blue Iguana, large buffet, etc. Instead there were about 6 small, crowded little stations, mostly serving the same food every day - inedible chinese, hockey puck hamburgers, strange tasting Mexican, etc. The chefs seem to be from India or southeast Asia and the spices used were very different. Most Italian dishes did not contain any sort of basil or spice normally associated with Italian food. The pizza was good and the deli sandwiches were ok if you didn't mind standing in line for over 1/2 hour to get one. Desserts, usually my favorite, were hit and miss. One day there were only cookies and several times the cakes tasted stale. Dining room food was only slightly better. Toward the second part of the cruise there were long waits for food at dinner. My pet peeve on this ship was that the entire starboard side of the outdoor areas seemed to be for smokers and many times the smoke carried over to the other side. Had to avoid the second deck as the smoke was always spilling out of the casino. Ports were ok, service was good, entertainment below average. No I would never book this ship again. Read Less
3 Helpful Votes
Sail Date: October 2018
Generally like carnival cruises. Days at sea had no breakfast or lunch in dining room just brunch. No room service last day. Only TV was CNN, two cartoon channels, sorry movies on that channel. Food was tasteless but lots of it. ... Read More
Generally like carnival cruises. Days at sea had no breakfast or lunch in dining room just brunch. No room service last day. Only TV was CNN, two cartoon channels, sorry movies on that channel. Food was tasteless but lots of it. Staff was outstanding. Best room steward in last 25 cruises. Wanted to eat in the dining room for all meals but was at Lido more times than I wanted - to wait in long lines, limited menus and lack of staff. Saunas were not hot, steam was not enjoyable and inside hot tub not hot enough. Tours were too expensive and not anything I wanted to do more than once. Liquor on ship was more expensive than buying at home and saw no deals at all. Getting off ship at Tampa was the worse experience I have had in 50 cruises. Only three custom officials for the whole ship. Had a luggage tag 1 and took more than two hours to get off ship. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise for the itinerary and the sail date worked best for our needs. The ship is well worn and disappointing. We had a balcony state room and it was in need if updating and repair. Part of the hooks on the curtains were ... Read More
We chose this cruise for the itinerary and the sail date worked best for our needs. The ship is well worn and disappointing. We had a balcony state room and it was in need if updating and repair. Part of the hooks on the curtains were missing or torn off and the carpet was well worn. The were nicks and dents in the counter and wood work. The dress code in the dinning room was not enforced people wore athletic shorts and tops and jeans to the evening meals. The shows were very amateurish and juvenile We went but walked out eveynight was not worth viewing. The food at the buffet was not up to par at anytime. There were extremely long waits. People were saving lounges on the deck for hours that you never seen occupied. Why have rules and dress codes if they are not going to be enforced. We have been on numerous cruises and ships. We have been on several different cruislines and this one was very disappointing. Would not recommend!! Read Less
Sail Date: September 2018
We chose this cruise because of seeing the Panama Canal. The Miracle is a small ship by today's standards. The embarkation at the Tampa port was long and tedious, taking an hour and half to get aboard. On board, there was only on ... Read More
We chose this cruise because of seeing the Panama Canal. The Miracle is a small ship by today's standards. The embarkation at the Tampa port was long and tedious, taking an hour and half to get aboard. On board, there was only on place to get lunch at the whatever it's called buffet. A friend wanted a sandwich from the station that makes custom sandwiches. It took him 35 minutes. I ended up with hot dogs most of the time as it usually was the shortest line. The main challenge in the buffet was hunting down an available table. The dining room must be a training ground for staff as we continually got the wrong order. Why can't the dining room be open for lunch in order to alleviate the buffet overflow? The four of us had "anytime" or whatever it's called. I have to admit that a couple of times we were assigned to tables where our servers were Jessie, Myat (sp?) and Mallinan (sp?). They were excellent, prompt and had the correct meals. The other days were not up to par. On the days at sea there were really very few activities. Eating and trivia were the main activities. The entertainment was average. In Limon, Costa Rica we were supposed to go zip lining. Because of a protest against the government our bus sat in traffic for an hour an a half before they were told to return to the ship. As earlier excursion were delayed, the Carnival staff did know of this and should have cancelled before we left. By the way as you exit from the ship into Limon, you are greeted by a bunch of vendors selling "authentic" stuff. I decided to go through this and into the small cruise terminal to Liimon proper. When I saw the razor wire et al I decided not. We do have high praise for the cabin attendant who was discrete and very friendly. Read Less
3 Helpful Votes
Sail Date: April 2018
I have been on carnival ships several times and never had a complaint until this ship. First off we paid about 2,500 for the two of us for a suite thinking we would have a better experience and wanted to try a better room. The room was ... Read More
I have been on carnival ships several times and never had a complaint until this ship. First off we paid about 2,500 for the two of us for a suite thinking we would have a better experience and wanted to try a better room. The room was nice but the AC hardly ever worked. We called numerous times to be fixed and it never was. There was hardly any activities and Grand Cayman you barely had enough time to do anything. Last tender was at 2:15. This boat was nothing but geriatrics. It was wall to wall walkers and wheelchairs. We found the very few people that were under the age of 70. That made excursions with tenders take extra long due to all the assistive devices. Service was horrible. Being in a suite I expected more but got less than I would be being in an interior cabin. The staff wasn't very friendly. Especially when we called about our AC and had to call repeatedly for someone to show up. All other cruises I had been on in carnival had entertainment and this one lacked the fun appeal. There wasn't much to do and even there lido deck parties had barely anyone at them. Maybe because all the seniors were in bed by then. Days at sea they shut things down early as well so we pretty much were at the casino or the room with not much to do. Also a word to the wise when you use your sail and sign account do not use a debit card. Every transaction and i mean every one links to your bank account so when you use it to buy a drink (couldn't do the beverage package as my boyfriend doesn't drink) or use credits for slots it adds to your bank account that I had several overusage charges from my bank. I ordered a cake for a birthday and when it was delivered it sat out in the heat of our room and was melted with no plates or utensils. Got attitude when I called about it. Guess we were supposed to eat it with just our mouths and hands behind our backs like little fat kids in our overpriced room. Very disappointed in this cruise. Read Less
4 Helpful Votes
Sail Date: March 2018
Despite the itinerary and best efforts by Cruise Director Adam, Sous Chef Singh, and many staff and crew, our cruise simply did not meet our expectations. The overall condition of the ship was far below the standards that we expect—the ... Read More
Despite the itinerary and best efforts by Cruise Director Adam, Sous Chef Singh, and many staff and crew, our cruise simply did not meet our expectations. The overall condition of the ship was far below the standards that we expect—the ship simply needs a complete overhaul. The amount of maintenance required throughout the ship was obvious to all—it should head to dry dock now. Rust was evident everywhere! Our railing needed to be stripped and re-sealed (many, many months ago). Lights were out throughout the horribly decorated dining room which looked more like a weird funeral parlor than an inviting dining room. The Mad Hatter’s Ball Room was likewise ridiculously designed and entirely too small and I efficiently structured to fit the audiences for the Punchliner Comedy Club. Unfortunately, there was one comedian who couldn’t buy a laugh in multiple shows...far below our standards. Also, most of the singing hear onboard was horrible—aren’t these singers seriously vetted before arrive onboard to sing? The food was mediocre at best, save Chef Singh’s Chef Table, which was excellent—however there was an unexpected additional fee (we believe a gratuity) that was never discussed or seen in written form. We also had two gratuities of nearly $100 each added automatically to our account that showed up on the bill at the last day as we were leaving the ship. This was not expected—we have always left cash for the room steward and helper, as well as the dining room staff. We had already tipped the dining room staff the night before too.... Read Less
2 Helpful Votes
Sail Date: March 2018
This was my first cruise and I took my teenage son with me. I know a good number of people that have been on them before and several really seemed to have enjoyed them. The first issue I had was a cancelled shore excursion I had ... Read More
This was my first cruise and I took my teenage son with me. I know a good number of people that have been on them before and several really seemed to have enjoyed them. The first issue I had was a cancelled shore excursion I had booked with Carnival prior to departure. I was told the amount of the excursion would be refunded to my card in 5-7 days and a new gift card for the rest would come in 10 days or less, in the form of a new gift card. This would have given me time to use the money on the cruise, but it has been a month and three phone calls, and so far I have gotten $3.94 on my credit card and nothing more. I am also told I will have to be refunded the rest ($156) to a new gift card only. I find it odd that a company that tracked every penny I spent before and during the cruise can't figure out how much they own me or how to pay it. The room was small, as expected, but in good condition. I had an extended balcony, but didn't see the advantage of it over a normal one, so it wasn't worth the extra price. The second issue came here. My son had an allergic reaction to the pillow and/or the blanket. The cabin steward was great though. He changed both out for us and even cam by the next day to see how we were doing. Great guy. Dinning was nice, with plenty of food to eat. We ate at the steak house on board, but it was way over priced for what we got. It was really no better than the regular dinning area, but cost $35 more per person. All the staff was at the restaurants were great though. Most of the entertainment seemed to be geared toward an adult crowd; multiple bars, a casino, art shows, and comedy shows. Other than a few musicians in the atrium bar, we were board during days at sea. My son was interested in the karaoke, but it was for 18 and up. There were two pools, but they were small and over crowded. I purchased a new excursion for the one that was cancelled, so we had one for each stop. For the most part, they were good, but always a bit rushed and unorganized. They didn't seem to stay onshore as much as the other cruise lines and wanted us back on ship 45 minutes prior to stated when I purchased the cruise. The new excursion was a day at the beach, which seemed a bit of a waste, as I can do the same with a drive instead of a cruise. The BOSS dive was good, but the jellyfish were out and made it a bit troublesome. The Mayan ruins were great to see, I had always wanted to see them. The last trip was also great, semi submerged ship and chocolate factory. Getting on and off the ship in Tampa is another issue. We were not treated very well in either case. They shore worker were very short with us and not very informative. Overall, I really don't see this as something I will do very often. It just isn't worth the price paid. Which makes the issue with getting a refund on an excursion they cancelled even more of a pain. When they finally decide to pay me the money, it will be on a card I may never use. Which means I'm out the $156, mostly because they waited so long to pay me the money they owed for cancelling the excursion. If they had paid me when they claimed they would, I could have applied it to the amount I spent on the cruise entertaining my son and I. Now, do I really want to spend another $3,000 on another cruise, so I can recover the $156? And, what is going to go wrong this time? Read Less
12 Helpful Votes
Sail Date: March 2018
Let me start by saying we are Carnival Platinum and have taken MANY cruises and are loyal to this brand. This was NOT a good experience. If this is NOT your first cruise read on... Let's start with the ship itself. The Miracle is a ... Read More
Let me start by saying we are Carnival Platinum and have taken MANY cruises and are loyal to this brand. This was NOT a good experience. If this is NOT your first cruise read on... Let's start with the ship itself. The Miracle is a smaller ship with only one dining room and an awkward layout. Although there are some 2.0 upgrades, many features that we enjoy like Guy's Burger Joint, The Blue Iguana, and the twister slides are not there. Being frequent cruisers, we were hoping that since this was a smaller ship they would make up for that fact by adding some new activities or entertainment on board and this was NOT the case! There was very little to do on sea days and the embarkation from Port of Tampa seemed disorganized. As a matter of fact, this seemed like a practice run compared to the other Carnival cruises we have taken. Cabin: We had an interior which is usually okay for the 3 of us, but to have my 19 year old on an upper bunk was a bit cumbersome to say the least. The room had a really weird musty smell and the carpet and vanity seat was badly stained. The usually amenities like a bathrobe and laundry bags had to be requested. They have also switched to asking if you want your room made up both day and night, whereas this used to happen automatically. Also, for some strange reason things we used were not replaced-water glasses, beach towels, or soap. Our bed was made but my daughter's was not on several occasions Service: Dining room service was bleak. We waited 15 minutes at the Sea Day brunch to even get coffee. The waiter that came over said our waiter was in the galley, but he would try to get us served instead.A simple breakfast took about 45 minutes to arrive. The portions are now minuscule and some of the times our dinner was cold. The wait staff at dinner was always slow and they seemed miffed that my husband had to get up and get his own water that was sitting on a pedestal for at least 15 minutes. Salad bar has been scaled down a lot and buffet was not very tasty. One night I ordered mussels as an appetizer, and of the 6 microscopic mussels that came out, 2 were empty shells! Does anyone even look at the food? A bright spot was the Pizza Pirate, where you could get a fresh pizza made to order. The steakhouse (Nick and Nora's) was excellent, and worth the $35 cover per person, though I wished they would have asked before serving us a few bottles of San Pellegrino which there was obviously a cost for. Around the ship service was not much better, no smiles and hellos like there used to be from staff. I had an early spa appointment on one morning and went I went up the front doors to spa were closed and when someone showed up to open them, it was the acupuncture guy who couldn't find my appointment for a while. Laundry also took a few days to be returned at the beginning of the cruise, and came back with a really weird smell. Entertainment: We went to a few shows and they are sorely lacking in this area. There is no "set" for the productions, there were only about 6 dancers, and there was no other types of entertainment. C'mon Carnival, look at the options on Royal and NCL. There was NO theater or any fun activities except for the tired old "hairy chest" and "Love and Marriage Game". I will admit though, Hasbro the Game Show was fun and they need more things like that. If you cruise frequently, you want something a little more exciting than Bingo and Trivia! Shore Excursions: Booked a few of these ahead of time and would recommend 12 meter sailing in Cozumel and Jolly Roger catamaran in Roatan. Shore excursions are always decent, though a bit pricey. Platinum Perks: We were supposed to have priority seating for dinner, but that never happened and were told we would have to see the maitre'd. He was not very polite and informed us that although we are Platinum and it says we have priority, there were other people who booked the cruise before us so we would have to stick with our late dining. This caused us to miss a few of the activities that we actually wanted to do. Laundry also took a very long time (3 days) to be returned and they never gave us new bags with repeatedly asking, even though that is a perk of being Platinum. The gift this time was a set of headphones which were okay I guess. Conclusion: I called their Customer service line to voice my complaints and was told that my concerns would be "shared internally" (whatever that means) and that it would help with future guest services. Barely a "sorry" and NO offers to make it right. For this reason, this will most likely be our last Carnival cruise. I know this was long but I hope it helps someone! Read Less
2 Helpful Votes
Sail Date: February 2018
I'm going to start by saying that this was not my first cruise so I had something to compare it to. Granted, my husband and I have decided we are not cruise people, but this seemed to be exceptionally bad. We got to the cruise port ... Read More
I'm going to start by saying that this was not my first cruise so I had something to compare it to. Granted, my husband and I have decided we are not cruise people, but this seemed to be exceptionally bad. We got to the cruise port in Tampa where the signage isn't great. We went upstairs before we realized that we were supposed to give our luggage to someone downstairs. No problem, we went back down, did that and then returned to the check in area. The staff was extremely friendly as we went to each stop, first to check our boarding passes and id, then to the x-ray machine and then to get our cruise IDs. The line was long but moved quickly. We didn't leave the port on time, not sure why. It was very warm and sunny. We had to do the safety drill out on the deck and I almost passed out from being in the direct sun and stuffed in like sardines. That wasn't a good start. There was no water in the adult pool when we got on the ship. They didn't fill it until the next day. It would've been nice to take a dip after getting settled. A day or so after they did fill it, it looked murky. I didn't want to swim in it. The cabin itself was pretty small. We paid for a room with a balcony. The room was very outdated. There was only one wine glass and no hand soap in our bathroom. No conditioner in the shower. Had I known that I would've brought some. When we asked for things from our room attendant, Putu, we got them quickly. He was great. Shout out to him! Right away the ship was vibrating. And it never stopped.... I've never had to try to sleep before with my bed vibrating. And the chairs at dinner...and everything. ugh. Way too rocky for my tastes. The food in the dinning room wasn't good. We ate there twice, the first night and then at some point later in the cruise. The first night the corn chowder was good. The calamari was rubbery and tiny!! The cesar salad and the swordfish were very fishy. The roasted chicken was okay but nothing spectacular. The chocolate cake was tasty but not cooked enough. Mine was like soup. Day 2 we went to the gym first and it was pretty warm in there. There were wipes to clean the machines. The machines worked well but it was way too rocky on the seas to do the treadmill or eliptical. Made me feel sick. I went to have breakfast and got an omelet cooked to order. Yum. By 10:30am there was no room at the adult pool. I found one chair available at another pool and hung out there for the day since we were at sea. For dinner that night we paid extra to go to the steak house, Nick and Nora's. It's $35/person but totally worth it. We got a free bottle of wine and the food was amazing. We got an amuse of lobster blt, focaccia bread with butter and spreads, then I had the onion soup and dh had the crab cake. We both had the iceberg wedge salad. He got the rib eye steak with baked potato and broccoli. I had the surf and turf with mashed potato and creamed spinach. For dessert he did the cheesecake and I had a chocolate sampler. Service was great as well. Day 3 we went to Grand Cayman and had to take the tender over to the island. We did the tour of the brewery, rum factory and distillery which was great. Then we went to the beach for an hour. It was gorgeous. I wish that we could have spent much more time. We had to be back on the boat by 2:15. That night we went to 2 comedy shows. Both were funny but Spike Davis was better. Day 4 we went to Roatan. We walked laps around the ship for exercise, then had breakfast and then did the beach excursion. We paid for 2 tickets by mistake when you only need one ticket for 2 people. But, Carnival was good about refunding us for that. The beach was nice but fairly crowded. It was very windy leaving port and the boat was quite bumpy. Day 5 we were supposed to go to Belize. This is another tender port with about a 30 minute ride. The seas were too rough so we had to skip this port. What a bummer as we were not expecting (or looking forward to) another day at sea. We booked spa treatments instead and spent some time at the pool. The staff scheduled more activities for people to take part in but as usual they were pretty lame for us. We're in our 30s and most of the activities seemed to be geared towards an older crowd. Dinner was pizza and salad. The guy making the pizzas was great. He was very quick and the pizza was tasty. One recommendation would be to have more toppings for the pizza station. My husband cut up some pineapple and ham for his one day. The guy was happy to accommodate. How about some buffalo chicken? We never saw that either. The soft serve station was great. I'd suggest adding some whipped cream and hot fudge there. Day 6 we went to Cozumel. We did an excursion to passion island. The weather was warm but overcast. We hung out on the beach, had some drinks and food which were included. The taco lunch was really good. The weird thing was they never had tacos on the ship. In Mexico...seriously??? Or any ethnic type food really. I think it'd be better if they had some of the local cuisine on the ship. The last day we were back at sea just hanging by the pool. Overall, we wished we had stayed on solid ground. The seas were rough, the boat vibrated, the food was average at best, the activities were more for old people and there was way too much time at sea. Never again. The only positive really was the excursions and the staff at Carnival. I have to say everyone was extremely friendly and helpful. I wish we had longer at each of the ports. It didn't seem to be enough time. My husband never wanted to get back on the ship. Read Less
Sail Date: December 2017
just back today from 7 day Mexico Riviera trip over Christmas. Service= Outstanding Room= Very Nice Spa/Exercise Room= Outstanding Food= Cruise avg. except for Steak House which is $70 extra and WORTH IT The deal breaker ... Read More
just back today from 7 day Mexico Riviera trip over Christmas. Service= Outstanding Room= Very Nice Spa/Exercise Room= Outstanding Food= Cruise avg. except for Steak House which is $70 extra and WORTH IT The deal breaker was the 24x7 constant VIBRATION in our room like the spin cycle on a washing machine... it was everywhere from midship to aft... i heard multiple people commenting about this during the trip... for our room on Deck 8 odd numbered room midship with balcony it was extremely bad... when i asked about it at the Service Desk, was told it was common due to the wind... i smiled and realized i was not going to get a straight answer... i said it sounded like something due to the rudder or propeller shafts as it was clearly a drone vibration in sink with the engines and propellors... the waiter in the steak house confirmed it as it was very noticeable the nite we ate there... He said that he put down a desert bowl on top of a plate the previous nite and the rattle from the vibration could be heard thruout the restaurant so i know this is a confirmed issue.... i did not notice the vibration or noise on lower levels in the Front of the ship so maybe its just mid to Aft only... dont know but it needs to get fixed... wont be back on this ship again. sleeping was incredibly difficult and i had to take sleeping pills to survive the night. all in all as i said, if they fix this the ship , crew, food, experience is well worth it... i have never experienced this on other cruise ships... we are booking our cruise for next Christmas and will look elsewhere. hope they fix this. Read Less
7 Helpful Votes
Sail Date: December 2017
The cruise itself was decent. Lots of pros and cons, some of which are listed below. The reason for the 2-stars is the poor post-cruise experience. I pre-purchased the "premium" 6-day internet package for $89 since it promised ... Read More
The cruise itself was decent. Lots of pros and cons, some of which are listed below. The reason for the 2-stars is the poor post-cruise experience. I pre-purchased the "premium" 6-day internet package for $89 since it promised the fastest internet speed. When I got on the Miracle on the 1st day, the internet was pretty much unusable. I screen-shot an internet speed test as proof in anticipation that I'll be refunded. I intermittently checked back online over the next few days. While some webpages loaded, it would take minutes to do so. On a couple occasions, the internet was fast enough. But most of the time, it was spotty and frustrating. And so rather than try my luck with it, I decided to shut down my laptop and enjoy the cruise. I emailed customer service as soon as I got back on land. The response they gave was surprisingly thoughtless. They questioned why I didn't report it to guest services. And in the same paragraph also explained how the internet can be unstable due to "itinerary and possible disruption from weather patterns and various obstructions." So what is it? Either Carnival is accusing me of lying. Or the internet can be unstable. Either way, they declined the refund request. On an otherwise enjoyable vacation, my final touch point with Carnival was a sour one. After spending thousands of dollars on this vacation, they are letting a negligible $89 unusable purchase leave a bad taste in my mouth. I will not be back as a Carnival customer Pros (on-board only) - the comedy shows and entertainment were fun, and the wait staff at the restaurants were also good entertainers (a one-song dance by the waiters at dinner) - Lunch and dinner on the 2nd floor were pretty good. Portions were small, but you could order more than 1 entree or appetizer per person - Housekeeping staff were very cordial and we appreciated the extra touches like towel animals - Decent gym Cons - food in Lido was something to be desired. It wasn't bad, but started becoming cringe-worthy by the 6th day - super-crowded lines all the time. At restaurants, at debarkation, entry/exit at ports, etc - pools were quite small and frigid cold - Terrible post-cruise experience as explained above. Not good to have the last touch point with the customer be such a poor one. Otherwise this review would have been 4 stars And because I'm not a fan of Carnival now, let me also give this piece of advice. Don't buy excursions through them. In Cabo, there are more than enough vendors and water taxis to do whatever you want. And they're negotiable. In Puerto Vallerta, you can look ahead of time at their excursions and then just contact the vendor directly. They will be more than happy to give you a discount if you book direct with them. Read Less
1 Helpful Vote
Sail Date: November 2017
the port for embarkation was not organized, no one seemed to know what to do and did not get the priority people on board in a timely manner like being herded the disembarkation to Cabo was total chaos kept calling more people down ... Read More
the port for embarkation was not organized, no one seemed to know what to do and did not get the priority people on board in a timely manner like being herded the disembarkation to Cabo was total chaos kept calling more people down befor even had 1st group off the ship not enough tenders no one seemed to know what they were doing nor did they know how to accomplish the goal of getting folks off the ship in an orderly fashion the massages were great - very relaxing and very helpful for detoxing and for exfoliating and for stress reduction - did not appreciate always tying to sell the products at a very inflated price Loved the sauna room and the steam room appreciated the lemon and the orange flavored water in the relaxation room the cabin was quit good, always kept neat & clean able to rest in the room load speaker was not piped into room except for wen having safety drill. Read Less
3 Helpful Votes
Sail Date: November 2017
Nine years ago was my very first cruise was on the Miracle when it sailed out of Ft. Lauderdale. I actually preferred the Miracle ship compared to the Dream that I was on last. However, after being on it twice and it rolling back and ... Read More
Nine years ago was my very first cruise was on the Miracle when it sailed out of Ft. Lauderdale. I actually preferred the Miracle ship compared to the Dream that I was on last. However, after being on it twice and it rolling back and forth I have to say the larger Dream was much more stable in the water. Things have changed for Carnival cruises. If you are a 20 something looking to party and know the latest club music then this is the place for you. The theater show consisted of some dancers lip singing and some other no worth your time shows. 9 years ago, the Broad Way acts in the theater were first class! I honestly believe they set the time for dinners to dissuade people from going to the Theater. We had the late seating 8:15. Shows started at 7:30 and 9:30. Previously they always timed the shows so you could attend one show in the theater each evening. Now if you are into Comedy acts they are bringing in some big hitters. However, they are only two 30-minute shows. The formal dining room food has gone downhill. Who ever heard of Au Jus being brown gravy? The staff was professional as usual. Nevertheless, the food quality including in the steak house has gone down from 5 stars to about 3 stars if that. We usually go in a group of 40 to early 50 year olds whom like to have a decent time. When you say you are having 80's Night and only thirty minutes of 80's music is played in the dance club then we have a problem. Previous cruise on the Dream was kind of the same. They advertised 80's Night but it was only 80's Motown music. DJ refused to play anything else. Summary, If you like the newest and greatest that’s being played in the dance clubs then you will love Carnival. Overall – From my first Carnival Cruise (9 years ago) to last weeks. I am disappointed. Time to try another cruise line. Read Less
4 Helpful Votes
Sail Date: October 2017
This was our 4th cruise on Carnival. There was 4 of us in our cabin. We have always enjoyed Carnival in the past and decided to upgrade to a balcony. We were extremely disappointed in the crew and hospitality this trip. Our trip was a ... Read More
This was our 4th cruise on Carnival. There was 4 of us in our cabin. We have always enjoyed Carnival in the past and decided to upgrade to a balcony. We were extremely disappointed in the crew and hospitality this trip. Our trip was a total of 6 days and not once did we meet our room steward. We found belongs and paper work from the previous cruisers in our cabin. The bed arrangement was wrong, but was an easy fix. When I told one of the staff that our bed arrangement was incorrect, they told me to call the room steward which his card was on the wall in my room. What was upsetting is in 6 days we never saw the room steward one time! We saw housekeeping but no room steward. There would be dirty dishes in the hallway for hours from guests getting room service and placing the used dishes outside their rooms (which is normal, but not for hours). On the 5th day we had to do laundry, came back to them in the middle of them working on our room, I told them I needed the room for 10 minutes to put my laundry away and hang up some of our clothes that didnt dry all the way. When I was finished I told the workers out in the hallway....they replied to me that they would pass on the message but that was not their room. Needless to say our room never was finished. On Halloween night we joined our 17 year old son on the lido deck for the party. I was very offended when the fun squad told the crowd that he was giving away beads but if you have your hands out BEGGING for beads that you will not get anything. He wanted to see them dancing. The guests on the cruise ship spend alot of money and "BEGGING" is a horrible word to use. We always pay our gratuitys pretrip, we went down the next day to guest services and asked for half to be refunded back. It takes some of us alot of courage just to participate in the smallest ways, and the fun squad has no right to tell the guest on board that they are "BEGGING". Several of the events that happened on the ship were 15-20 minutes late causing you to miss some other events that you may have been interested in. The magician show which my son wanted to watch was 25 minutes late and we had to leave early to get ready for dinner. The part of the show we did see was just the same card tricks that the magician did at the fine dining. The icing on the cake was when we went to get off the ship, they stopped me and said I had a balance on my account (I paid made sure my account was free and clear the night before). They tried to charge us for 3 towels that we had used at the pool and brought back to our room and left in the room for the housekeeping staff. It took them another 45 minutes to take the charge off my account because I refused to pay $66 for towels that we used at the pools. Conclusion is that we used to love Carnival and could never imagine ourselves on another cruiseline, however we most likely will try Princess or Norwegian our next cruise. Read Less
Carnival Miracle Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.5 4.0
Entertainment 4.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 3.5 4.0
Family 4.0 4.0
Shore Excursion 3.0 4.0
Enrichment 1.5 3.5
Service 4.0 4.4
Value For Money 4.5 4.1
Rates 3.0 4.4

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