10 Helpful Votes
Sail Date: September 2018
We chose this cruise because of the ports of call, either those we had not previously visited or those we wished to see. The ship was new to the fleet and so we had anticipations of a new experience, having previously sailed on several ... Read More
We chose this cruise because of the ports of call, either those we had not previously visited or those we wished to see. The ship was new to the fleet and so we had anticipations of a new experience, having previously sailed on several older TUI ships. As it transpired our experiences were almost all negative. Marella have gone 'all inclusive' and our feeling is that they have cut staff to balance the books. Whereas on previous cruises with them, the self service area at lunchtime had waiter service for wines/lagers, not any more, self service stations fill this function. At dinner in the main dining area (Latitude 53), the waiters gave the impression of inexperience, wine waiters were inattentive and had to be called to refresh glasses, indeed I am unsure if there were wine waiters, it seemed totally disorganised. The food was often a disappointment, there were dishes I enjoyed but overall my memories are not 'wow'. My wife was served carrots and cauliflower that were impenetrable to either knife or fork. The theatre, an experience we have always looked forward to on previous cruises, on this ship if you have any walking issues, arthritis etc, forget it. The aisles are all stepped, so folk such as my wife simply could not cope. Apart from that the spacing between the rows of seats is designed for the petite, also there are tiny, I do mean minuscule, oval tables on which to place your drinks. Any drinks are a hostage to fortune of those trying to navigate the row. If you were to sit in the Lounge bar during the day, by day a quiet area where you may wish to read a book or play cards, you could absolutely guarantee that there would be no service, you would have see to your own needs. On previous sailings on their other ships in a similar area, service would be available. The bathroom in our cabin was small, opening the shower door, it opened outwards, meant navigating the small remaining space between the edge of the door and the toilet. Drying yourself nearly always meant cracking your elbow on something. I'm not a big guy, just shy of 6ft, bigger guests I'm sure would be frequently unamused. Read Less
16 Helpful Votes
Sail Date: September 2018
This was our second cruise with Tui and once again was fantastic.Our first cruise was last year on The Discovery Ship. The Explorer was a bigger ship. The cabin was lovely and kept very clean by a lovely young man called Isaac who looked ... Read More
This was our second cruise with Tui and once again was fantastic.Our first cruise was last year on The Discovery Ship. The Explorer was a bigger ship. The cabin was lovely and kept very clean by a lovely young man called Isaac who looked after our cabin extremely well! The food and entertainment was super . We went on eccursions to Rome, Pisa and went ashore in Corsica which was beautiful. And also went ashore to St Raphael in France which also was a beautiful place. All the staff on board did an amazing job and were very friendly and helpful! If you are thinking of going on a cruise then I thouroughly recommend it! You will want to do it again and again because it really is that good that you get hooked :) It is a great way to see different countries in one whole week. Bon voyage! Read Less
16 Helpful Votes
Sail Date: September 2018
The first cruise we ever did years ago was with Thompson on the island escape and we thoroughly enjoyed it - it was the Start of the cruise bug.. Since then we actually cruised with Royal Caribbean - BUT THAT WILL CHANGE FROM NOW ON !! ... Read More
The first cruise we ever did years ago was with Thompson on the island escape and we thoroughly enjoyed it - it was the Start of the cruise bug.. Since then we actually cruised with Royal Caribbean - BUT THAT WILL CHANGE FROM NOW ON !! Just finished a two week cruise on the Marella Explorer and I am delighted to say that it exceeded all our expectations - above and beyond! From check in at Dublin Airport with Tui everything went smoothly. The ship was gorgeous, the cabin was immaculate thanks to the lovely Deni, the food in latitude was absolutely gorgeous with a great variety, the Mediterranean Bar and restaurant is an great addition to the ship and not to be missed. They also do the nicest pina colada served by Marlon - an excellent waiter who never let your glass go empty!! The entertainment in the Broadway lounge was EXCELLENT - SUCH TALENTED SINGERS AND DANCERS. All of the staff were genuinely friendly. Overall 10/10 for everything on board, we can honestly say we haven't got one bad thing to say about our overall experience. Read Less
5 Helpful Votes
Sail Date: September 2018
A great cruise on a nice ship.Very friendly and attentative crew ,this was our first cruise and Were very impressed with it from start to finish.The cabins were clean and the stewards were good at their job making sure everything was up ... Read More
A great cruise on a nice ship.Very friendly and attentative crew ,this was our first cruise and Were very impressed with it from start to finish.The cabins were clean and the stewards were good at their job making sure everything was up to standard.There was a good choice of restaurants from the main dining restaurant to the self service and the ones which incurred a small surcharge ,there was also a Mediterranean tapas and Italian restaurant giving a different choice of food..The squid and anchor themed British pub was a great place to relax with a drink after dinner with live music or the very impressive piano lounge with its live music also.Entertainment in the Broadway lounge was of a high standard and the cast of the shows were superb giving a different show of good quality every night.The facilities on the sun deck were as expected with enough sun beds by the pool and thwart service was excellent with a good choice of beers wines and cocktails .The ship was just back from a big refit in May so there was a new feel to a lot of things on it.There was a good selection of excursions offered by the ship in all the ports or a shuttle service if you preferred to do your own thing.All drinks and tips were included and 8 thought this worked very well.Would I book with Marella again the answer would be most definitely yes ,The Marella explorer2 will be ready next spring and be working out of Naples so you never know , Read Less
8 Helpful Votes
Sail Date: September 2018
My husband and I set sail on the 1st September on the Highlights of the Mediterranean and Mediterranean Secrets cruise. We were impressed with the ship especially the layout it was spacious with lots of seating areas. Having been on the ... Read More
My husband and I set sail on the 1st September on the Highlights of the Mediterranean and Mediterranean Secrets cruise. We were impressed with the ship especially the layout it was spacious with lots of seating areas. Having been on the Discovery two where the entertainment was exceptional, Daniella, Sammy and Reggae Band to name just a few and the cruise Director and Assistant very in touch with the passengers, we were disappointed this time. Explorer appears to be catering for younger cruises as the entertainment team were all very young and whilst we were sure, probably good for a younger clientele, we and many of those we spoke to were of the same opinion that it was not suited to the majority of passengers on Explorer at this time. The ship appears to lack atmosphere. This may because its fairly new and perhaps will improve with time. The food was exceptional!, there were no repeats during the two weeks. Service in the Latitude was poor. The poor waiters /waitresses were run off their feet. There did not appear to be enough staff in this area. We complained and were moved around the restaurant during the week that we were able to visit. , sadly wherever we were placed the service did not improve. All other areas were good. Unfortunately my husband was taken very ill on the cruise resulting in him spending a considerable time in the medical centre and in hospital in St Raphael and Palma. I Must now say how delighted we were to the medical staff and the doctor on board and want to say a huge BIG thankyou Their care and attention was second to none and we cannot thank you enough, nothing was too much trouble during the day or in the middle of the night, I had not realised that Tui Marella employed a welfare worker, again many thanks to Elaine for her care and diligence escorting us on both occasions to hospital and assisting with insurance queries/taxis/medication etc. Eric our Cabin Steward was so very kind and ensured that we were given the care and attention and privacy during the week that my husband was unwell and needing to spend time in the cabin. A special thank you to the girls in Latitude they always had a smile on their faces and tried to accommodate us where ever they could. The destinations were fabulous, we were disappointed that the illness prevented us from benefitting from what I think would have been a very good cruise. Hopefully Tui Marella will sort some of these small teething problems out and Explorer will soon enjoy the warm and friendly atmosphere that the other ships in the fleet offer. Read Less
4 Helpful Votes
Sail Date: September 2018
Can not praise this ship enough excellent staff from entertainment Lisa James and Matt and Lisa Victoria can sing. Cooper on the pool Deck was so helpful and pleasant . Everything about the ship was fabulous and will be booking again. Surf ... Read More
Can not praise this ship enough excellent staff from entertainment Lisa James and Matt and Lisa Victoria can sing. Cooper on the pool Deck was so helpful and pleasant . Everything about the ship was fabulous and will be booking again. Surf and Turf restaurant good is amazing. The squid and anchor was an amazing stop for us and karaoke was so much fun. The main shoe bar in fantastic and had BGT John Clarke comedy one night. The sail away party was something else. We did excursions one was to Rome when we arrived back to a band playing and staff with trays of ice cold water and the captain and staff saying welcome back madam I felt like royalty. Getting in and 8ff the ship is so stress free everything is so organised. To sum up all the staff are a credit to the ship and captain John was very nice and funny Read Less
18 Helpful Votes
Sail Date: August 2018
Booked a week for our 10th wedding anniversary as we always wanted to try a cruise, and thought a week was enough, in case we didn't like it. From the time we boarded until the time we left was fantastic, and the crew were marvellous, ... Read More
Booked a week for our 10th wedding anniversary as we always wanted to try a cruise, and thought a week was enough, in case we didn't like it. From the time we boarded until the time we left was fantastic, and the crew were marvellous, with a special shout out to Rain who was our bar steward in the Squid and Anchor, and was always making sure our glasses were full and even knew exactly what we were drinking before we had sat down, he's a credit to your company!!They worked extremely long hours and still couldn't do enough for you and were always polite and smiling. Plenty of food choices from buffet to sit down and plenty to go around. Night time entertainment was nonstop in several areas of the ship, although I can't comment on the day time as we were on excursions all day and not getting back until late afternoon. The excursions we booked were great, with the guides being very informative, but be prepared for a hectic and tiring day as your trying to cram everything in to such a short amount of time. Make sure you have your boarding card on you at all times as you need it to get on and off the ship, when ordering your drinks, and also in the shops as it's all registered to your cabin. Security is very tight, and a bit time consuming, but to be expected in the world that we now find ourselves in, so give yourself extra time when you leave or return to the ship. Read Less
10 Helpful Votes
Sail Date: August 2018
Drunken and abusive behaviour of some passengers seems to allowed by the security on board, this escalated until two of my family were physically assaulted. After I intervened I was accused of assaulting the aggressor and the head of ... Read More
Drunken and abusive behaviour of some passengers seems to allowed by the security on board, this escalated until two of my family were physically assaulted. After I intervened I was accused of assaulting the aggressor and the head of security called the police to arrest me, the French police found me to be innocent of assault. To add insult to injury I was forced off ship, leaving my family alone and having to make my own way home from a foreign port, the tears of my distraught daughter and objections from other passengers had no effect on the crews decision to abandon me. After I was forced from the ship my family were refused food and drink ( even though the cruise was all inclusive) as management explained I was the registered card holder and I was not present! My family were treated very poorly after my departure and made to feel like criminals, they were openly talked about by the head of security and monitored constantly. Tui have not tried to contact me since abandoning me, they obviously do not care about my well being or safety. Bad customer care to say the least! Read Less
24 Helpful Votes
Sail Date: August 2018
Sorry if the review is a bit TLDR.... The flights and logistics We had a slightly delayed departure from Leeds although this was not of Tui's making. Nevertheless after a comfortable flight we were safely deposited in Palma. The ... Read More
Sorry if the review is a bit TLDR.... The flights and logistics We had a slightly delayed departure from Leeds although this was not of Tui's making. Nevertheless after a comfortable flight we were safely deposited in Palma. The process of getting from baggage claim to the coach was seamless with some pre information to whet the appetite. On arrival at the port our cases were ferried from the coach by burly men and we picked up our cards for cabin 8183 and within 15 minutes we were on board and exploring the explorer (pun intended). First impressions There is not the wow factor of the Discovery with the multi storey atrium but they have managed to get a lot in the ship. Areas that felt a little small on the discovery e.g. Kora la have plenty of room to breathe. The ship is in lovely condition albeit there are perhaps a few blemishes which given more time in dry dock would have been resolved but nothing to fret over. Our cabin We were in cabin 8183 which is a standard balcony. It was immaculately presented and quite spacious. After an initial arm wrestle with Mrs D where I was only allowed 3 drawers, a shelf and two hangers we reached a more equitable distribution and all our 50kg of luggage had a home. The cases fit under the bed if you lift the frame to get them past the lip. Our cabin steward Basirun was a quiet chap but very polite and thorough. We were very content. One slight issue in the first two days or so was that people were getting used to the vacuum toilet system and twice our system (through no fault of our own must add!) lost its suction. It certainly wasn't built by Dyson. Captain John did seem to have become rather expert in the thoroughbred style fragility of the system as it regularly featured in his anecdotes. Having said that the person who reputedly flushed a breakfast sausage down there certainly needs an intervention. The bars/drink We decided not to get the premium Ai package. The house red was very pleasant as were the other wine options we tried. In terms of everything else the Ai suited us as it does contain main brands and we are not fussy over whether the gin is Gordon's or Bombay. It has much the same effect after sufficient numbers. Of the bars we tried squid and anchor, the lounge, indigo bar and the pool bar. We really liked s & a and also indigo was a good spot for a drink before the club started as it was quieter and had some of the best views on the ship. Places to eat/food For breakfast we tended to eat at the market place. The choice was plentiful and most days I managed to resist the temptations of the fried bread. Most days. There are good options jn terms of cereals, fruit, cooked and continental options. We had no issues in getting a table at any time. Lunches we used both the market place and the Mediterranean. The options in the market place were nice and fresh and had variety. In the med I had the bespoke pasta option. Taste wise it was very nice indeed although perhaps a little oily. For our evening meals we generally ate in latitude 53 but occasionally went to vista if the menu was not to our taste. We never had a poor meal with highlights for me being the beef Wellington, the lovely soups and the crepes suzette. We ate at kora la one evening and it was superb. If anything they've raised the bar further from D1. A brilliant evening. Service wise it was mostly excellent although you could be lucky or unlucky with who was looking after you. On one night it took 2 and a half hours to get through and the waiter was clearly confused and forgot orders. We aren't complainers and felt a little sympathetic to be honest as he was floundering a bit. The same night however showed some incredible service as said waiter's line manager was aware that things had not gone as they ought and was at pains to check we were okay and in subsequent nights made a point of checking that we had had speedier service. Her name is Princess Ann (great name) and she is an absolute credit to Marella. Ports/trips Propriano Its a sleepy sort of town but we spent an enjoyable few hours ashore and walked from one end of the town to the other and back. There are a few interesting shops and nice bars for a bit of liquid refreshment. Civitavecchia We did the Tui excursion Rome on your own. The coach dropped you outside the Palace of justice which is 700yds from St Peters Square. The map was very good. We did a whistle-stop tour of the sights mainly walking but also used the metro to get to the colloseum. We fell in love with Rome and really want to go back for a long weekend. Fingers crossed that euro in the Trevi fountain works! It was a long day but so worth it. Marina Di carrara We again did a tour as the port itself is meant to be a bit bleak. Our tour was to santa marguerite and Porto fino. There was a boat trip between the two. I suspect that this is a trip that is very heavily dependent on weather but we had a fantastic time. The levels of opulence and wealth in Portofino are unbelievable. If Simon Cowell moved there they'd put him on income support. Our tour guide was also an absolute star. She seemed to have more fun than work and encouraged her colleague to sing and dance on the boat trip back. Saint Raphael This was a tender port. It is a lovely little town and tuns into The neighbouring town of Frejus. Lovely bars and cafes and some nice shops. We planned to have an easier day after two early starts. Naturally we did over 20k steps on this 'easier' day. Barcelona Simply stunning city. The shuttle bus from the port is well worth the price and drops you at the bottom of La Rambla. From there we meandered our way around and then after a quick beer had a long walk out to the sagrada familia. If you picture a sandcastle covered in fruit and pictures all of which are melting you get a fair idea. It is well worth the trek albeit it was a long walk from the main drag. Palma Doing a two week trip means you get to have palma as a port of call and it remains one of my favorite cities. Lot of great shops and bars. We walked to and from the town centre and it is a long hot walk. I was a soggy mess by time I got back to the ship. Palermo If this town were in UK we would think it was a bit grotty and steer away. As its in Italy it feels to have an earthy charm. Lovely architecture sits cheek to cheek with utter decay. The hawkers at the port are persistent although a firm no tends to work. Naples In Italy they say va fa Napoli to mean go to hell. We had done pompeii and sorrento previously so decided to do a different trip instead. We went to Capri. The trip was very well organised albeit we sacked off the walking tour to explore at our own pace. Marco the guide clearly had a lot of good connections as he could are age a meal, a boat trip and perfume discounts. We lived Capri. It is stunningly beautiful and has some wow type shopping. Based on the photos at restaurants keanu reeves and Beyonce agree as they seem to have eaten everywhere in that town. The hydrofoil to and from Capri was also great fun and it was well worth the excursion price. Livorno We got the obligatory port authority bus into town. We then walked to the station and went over to Pisa on the train for an extortionate fare of 2.6 euros. For a clean train as well. No where near as good value as our smelly old trains... Not. After some questionable photos we went back to livorno. The town centre is actually very nice and worth a visit albeit people normally use it as a base to go further afield. Villefranche We got an early tender then walked to the gare in order to get the train to Monaco. Nice few hours there including walking the full grand prix circuit. Back to villefranche and had a nice l lunch in the town before heading back on board. Its an easy trip to do yourself and much cheaper. Palamos Probably the weakest port of the cruise. Its a quiet fishing town and aside from a few bars and some shops there isn't much to do other than go to the beach. As it was overcast we chose not to do this. Still it's a pleasant place to spend a few hours. As it was our last day we weren't too worried that it was a quieter day. Entertainment and facilities The show cast are clearly very talented although some of the shows weren't our taste perhaps. The comedian Tucker was OK albeit a bit bland. Has to be fairly safe though. We did not use the spa although in the hope of fighting against the inevitable weight gain made a few visits to the gym. It's a nice part of the ship and we'll equipped. Whenever I was there it was quiet albeit I cant guarantee those two facts weren't linked ;). We also really enjoyed the quizzes and gameshows. Overall It was the best cruise we've had. So many great memories and places. We met some lovely people as well. The staff are exceptional (albeit some of the guests can verge on rudeness in their dealings with them at times) and the ship is great. It's definitely a grower. Read Less
11 Helpful Votes
Sail Date: August 2018
I choose explorer cruise by mistake originally as I thought it was adult only, but once getting on board I found it was not a mistake as it was absolutely the best , we didn't try the diners that you had to pay extra for as there was ... Read More
I choose explorer cruise by mistake originally as I thought it was adult only, but once getting on board I found it was not a mistake as it was absolutely the best , we didn't try the diners that you had to pay extra for as there was no need to , we ate in all the other diners and if we didn't like the menu 1 night we went to another, the whole of the staff on board was amazing and friendly nothing was to much, I've heard people complain about the toilet blockages but if mindless cruisers didn't put things down the toilet that shouldn't be there then this wouldn't happen. we had a little trouble getting a sun bed especially on sea day but that's life we found a suitable chair and bathed from there it didn't ruin anything . some of the excursions I choose was long and a bit to much walking but that was my fault as I should of read more information properly. the cabins was kept very clean. the entertainment was great the singers and dancers had so much energy, and was also very friendly. the Broadway shops was far cheaper for things o board than ashore (we checked before buying ) the waiter service in the dining rooms was exceptionally good. I could go on and on but all I can end with is we have rebooked for next year already (done today ) Read Less
11 Helpful Votes
Sail Date: August 2018
Positives: We had an inside cabin (5071), which was fairly spacious and it had a really comfortable bed (equivalent to a queen size) and pillows. Thank you to Adang for keeping our room so clean. There were plenty of sunbeds ... Read More
Positives: We had an inside cabin (5071), which was fairly spacious and it had a really comfortable bed (equivalent to a queen size) and pillows. Thank you to Adang for keeping our room so clean. There were plenty of sunbeds available, although when at sea most of them were taken up. There is a good waiter service providing you with an endless supply of iced drinks and brought to your sunbed as well as a poolside bar. The poolside snack bar was fairly good, providing healthy salad take-aways as well as the usual chips, burgers, hotdogs etc. We thought that some of the all-inclusive food could be a bit hit and miss and although Latitude was good in the morning for breakfast it got really busy in the evening. We had to wait a bit too long between each course and we found the food to be quite average. Because of this we booked into the Dining Club and paid a £45 supplement each for an 8 course meal, but wow it was worth it! It was up there with being one of the best meals we have had and was accompanied by a different wine with each course as well as cognac after the cheese and biscuits. This was French cuisine at its finest. If you’re a foodie like us, it’s worth trying out to make your holiday more memorable. We were so impressed that we booked in again 3 days later. Thank-you to Ralph, Alona and Dejan for looking after us and informing us about the food and how it was prepared and the different wines that went with each course. We also booked into the Surf and Turf at an extra supplement which was very good but not as special as The Dining Room in our opinion. The entertainment was really good and every night was different including two very funny comedians. We were really looked after in the Broadway theatre by Serhii one of the wine waiters – thank-you Serhii. Negatives: The trip to Rome – although there is some fantastic things to see in Rome this trip ended up being a very long day with no free time of your own! There was too much information given via the tour guide and a lot of the guests were taking out their headphones as it was just information overload - please change this to be only as informative as necessary so we can actually retain some of the information being told! There was also a lot of walking involved - approx 7 miles which was very tiring! When we eventually stopped for a drink we were charged 7 Euros for a coke and 10 Euros for a beer at a nearby bistro! Toilets - unfortunately inconsiderate passengers will insist on dropping all sorts down the toilet other than human waste and the provided toilet paper. This caused huge problems with many public toilets on the ship getting blocked and being made out of action. I often found myself just returning to my room instead of using one on the deck where we were sat. On the day of departure we had to be out of our room at 8:00 and I found myself looking for a toilet before debarkation. Most of the public toilets, if not in use, were out of action on deck 5,6,7,8 and 11. Overall we found this cruise to be really good and the Captain and his staff to be really friendly and attentive and although we did upgrade to the finer dining experiences, we are glad that we did as it made the holiday much more memorable. Read Less
6 Helpful Votes
Sail Date: August 2018
After reading the previous reviews I was wishing I hadn't booked this cruise and when we finally went on the Explorer I agred with all the complaints. The check in at the port was very quick, you just went to the desk, gave your name ... Read More
After reading the previous reviews I was wishing I hadn't booked this cruise and when we finally went on the Explorer I agred with all the complaints. The check in at the port was very quick, you just went to the desk, gave your name and airport flown from and were given an envelope with your key cards in. Went through security and onto the ship and our bags were delivered within half an hour of boarding. We can cabin 9255 right at the back. We had a big balcony and the room was well appointed and the beds comfy. You could only get 3 tv channels. However our toilet blocked on 3 days. The one next door did too as I could hear the maintenance man trying to unblock it. Our sink plug didnt work either, it would not stay down. The public toilets by the buffet were blocked too. When we docked it was really noisy in our cabin and because we were docking early in the morning we were woken up by the engines about 6 am. We and my daughter both paid £49 each for 7 days wifi. After 3 days my daughters ran out. We went down to reception to query it and were told it had all been used up and would have to buy more days. How it could have been used up I do not know but the receptionist wasnt interested. She paid £25 for another 3 days and this ran out after 2 days, even though she barely used it and on one of those days we were on a 10 hour trip to Pisa so didnt even use wifi. We booked a full day trip to Rome which was described on TUI website as visiting the Trevi Fountain and Spanish Steps among other places. However the guide dropped us off at the Piazzo Navonna and said if we wanted to see the Fountain and the Steps we could make our own way there and it was a 20 minute walk. We were not given a map or directions. She then left us and said to meet back in 2 1/2 hours. As we did not have our phones with us we didnt know how to get there so ended up not seeing them. We spoke to another couple at dinner that night who had been on same trip but on another coach and their guide had taken them to those places and stayed with them the whole time. We did PIsa and Florence trip too but only saw 4 places in Florence, and only saw the leaningI Tower in Pisa. I did not feel they were good value for what we paid. The food in the buffet in the evening was the worst I've ever had on a curise ship and I've been on P&O, NCL, RCI and Carnival. If you were a vegitarian there was very little choice apart from steamed brocoli, carrots and cauliflower or salad. The food in the Italian was excellent but if you went between 7.30 and 8.30 there was a 40 minute wait. One night we went at 8 pm and she said there was an hours wait and they had run out of pagers. The food in the main dining room was good too. The cocktails were limited and there were only 2 creamy ones. I paid extra for a mudslide but it was very watery. If you wanted to pay for extra premium brands or other cocktails it was £2.50. I paid extra for a creamy cocktail in the Italian restaurant but when it came it just had a great big blob of cream floating in the middtle. The staff were lovely, we never had a problem getting sunbeds, the boat wasnt very busy seeing as it was school holidays and waiters were constantly coming round to take drinks orders. The lounges were spacious and you could always find a seat. We went to one show but it was very poor so never bothered going again. The ship never enforced using hand gel before entering the restaurants, unlike other boats I've been on. Hardly anybody used it. The gym was described as being state of the art but was tiny with limited equipment. There were free classes for half an hour (walk around the deck in the am) and 45 minute classes that cost £7. I paid for the 45 minute classes but they only ran for 30 minutes and that included a warm up and cool down. I did not feel as though I had had a full workout in that time. The instructor was good, just wish the classes had run for the advertised time. Our flight home was at 1.15 pm but we were taken to the airport at 9 am so had a long wait there. I will not be going with Marella next time, they have a long way to go before catching up with RCI and NCL Read Less
14 Helpful Votes
Sail Date: August 2018
This was our fourth cruise with Marella. The previous three were when they were still Thomson Cruises. We have been on the Dream, Celebration and the Majesty. All of these ships were very good, but, the Explorer was so much better. ... Read More
This was our fourth cruise with Marella. The previous three were when they were still Thomson Cruises. We have been on the Dream, Celebration and the Majesty. All of these ships were very good, but, the Explorer was so much better. Cabins are bigger, there are more places to eat. 10 restaurants to be precise, and also many bars. Every night the food was superb. We ate most nights in the Latitude 53 restaurant. There was nothing we could fault. The waiting staff are so friendly, attentive and helpful, nothing was too much trouble. I Have to mention Zibel and Mindroy. They were fantastic. The food was so much better than on any cruise we've done before, it was almost Michelin star standard. Even the food in the self service area was great. We went with four of our friends who have never cruised before. It has taken us five years of trying to get them afloat and now they are hooked. They could believe the standard of everything. The entertainment was excellent as well. The only blip in all of this was sometimes the toilet system blocked, but, this was mainly due to mindless idiots putting wet wipes etc, down the toilet which causes the narrow bore pipes to block easily. Nearly everyday the Captain had to keep telling people not to do this over the ships P.A. system. Overall the experience was fanatstic. I would highly recommend Marella. Read Less
20 Helpful Votes
Sail Date: August 2018
We booked this cruise, as, with the exception of Ajaccio, we hadn't visited any of the ports of call (more of that later). We also liked the idea of the all-inclusive drinks and tips. I think the longest queue we encountered was ... Read More
We booked this cruise, as, with the exception of Ajaccio, we hadn't visited any of the ports of call (more of that later). We also liked the idea of the all-inclusive drinks and tips. I think the longest queue we encountered was when we first arrived at the airport to check-in (couldn't do it online beforehand), which was about 15 minutes. After this everything went perfectly, and, from our flight departing at 6am from East Midlands, we were in the pool on the Explorer less than 4 hours later (we took swimming costumes in our cabin luggage). We expected to have to wait a short while for our cabin, but we were well looked after with food & drink, and the cabin was ready after just over an hour. The cabin was wonderful - clean and spacious, and the upgrade to the large balcony, with its hammock, was an indulgence that we were both delighted with. I had looked at deck plans at time of booking, and selected one mid-ships on Deck 9 (cabins above and below). Credit must go to our cabin steward, Cyrus, who looked after us all week and was so friendly, whether it was early morning, or late night. The all-inclusive drinks package didn't disappoint (I have included photos of everything that is included, as well the drinks in the premium package). Great selection of bottled beers, labelled spirits, and cocktails. Beware - the measures are much larger than standard UK!! Food - absolutely fantastic. I have nothing but praise for the kitchen and restaurant staff. I've seen some reviews where people have complained about the size of portions in the Latitude restaurant. It was really simple - if we wanted more, we asked! Nothing was too much trouble, and when we couldn't decide which starter or dessert to have, they brought both. Surely it's better this way than having loads of waste. Different story in The Marketplace, where people stacked plates sky high and then left half of it. We booked into the Italian restaurant on two nights, and had tapas on another; both had a wide range of wonderful food on offer. All these are inclusive, and you could have as much as you wanted. As with the drinks we didn't even consider booking for one of the restaurants with the the uplift. Oh, and the midnight buffet was a welcome end to the evening on more than one occasion! Entertainment - West End shows really aren't our bag, but, as we had friends onboard who liked them, we went to one. Not really sure what was going on (for reference it was the show called 'Cogs'), but very professionally done. Musicians around the ship were top quality, as would be expected, and the silent disco was hilarious (even better after a couple of strawberry & black pepper infused vodkas). We thought that the ship looked really fresh throughout - the refit has been done really well. We didn't use the Spa, so can't comment on that. There was some difficulty in obtaining sunbeds on the day at sea, but we were expecting that. We managed to find space around to pool on all the other days, after returning from shore. So far, so good. Now on to our gripe. It appears that Tui are selecting ports that are perhaps cheaper to dock at, encouraging people to book on their extremely expensive shore excursions. In the past we have been used to ports like Monaco, Kotor, Barcelona, Naples, etc, where you can just walk off the ship and be straight in the town, or within easy reach of the train station - even Dubrovnik port, where we have visited previously, had a dock with a nice view, even though it was a bus transfer away. Anyway, I digress. In the ports where passengers aren't allowed to walk (Porto Torres, La Spezia and Sete), Tui provided complimentary shuttle services to the entrance of the port. Fair enough - Sete was actually a lovely town, and we took a boat trip onto the lagoon, and we had a good walk around La Spezia, including St George's Castle, which had great views across the town and harbour. However, the town of Porto Torres was not pleasant. For the first time ever in our cruising history, we booked a shore excursion (we always use local transport). For £22 each we had a half hour coach ride to the beach at La Pelosa (stunning, although very busy). However, on arrival we found that we needed to hire a pair of sunbeds at €30, and we were only there for 3 hours!!! We did venture into the town on our return to Porto Torres, but were back on the ship within half an hour. We were somewhat disappointed at having to pay £7 each for the shuttle bus into Tarragona; whilst, technically, we were allowed to walk to the town from the dock, it took the coach more than 20 minutes to cover the journey, so that will give an idea of the distance. Apart from a case going missing for a few minutes as we left the ship, the return journey for us was as smooth as the outward. Overall, we wouldn't hesitate in sailing on this ship again, and Tui's all-inclusive pricing seems to be the way forward. However, we will look very carefully at the ports in future; just because we haven't been somewhere before doesn't mean we should! Read Less
14 Helpful Votes
Sail Date: August 2018
Lots of bad reviews noted before travelling but need not have worried. This was our third TUI cruise having previously been on the Dream and Discovery 2. The Explorer was larger than both the previous ships and displayed positive signs ... Read More
Lots of bad reviews noted before travelling but need not have worried. This was our third TUI cruise having previously been on the Dream and Discovery 2. The Explorer was larger than both the previous ships and displayed positive signs of the recent refurbishment. The Latitude 53 restaurant was very good and had enough of a menu choice to keep us occupied over a two week cruise, we dined in the speciality restaurant Kora La and Surf and Turf paying a supplement and both were well worth it. The Balcony cabin was ok, maintained very well by Andrew our steward who was perfectly discreet but kept an untidy bunch from making too much of a mess in our cabin. The kettle and fridge were a useful addition and despite the cabins being 16m sq it was just big enough for us to not be on top of one another. The service delivery throughout the ship was magnificent as always, every member of staff was polite, courteous and couldn't do enough for us wherever we went or whatever we did. Definitely the company's best asset. A special mention for the show cast who were Broadway standard every night and even the guest entertainment was very good. There is not much I could criticise but if pushed Marella should look to improve their ports of call, or indeed stop mooring in commercial locations. We didn't mind this too much initially but on two occasions there was a charge for the shuttle bus which we thought was taking liberties given the cost of the cruise. Propriano in Corsica was a very nice exception to this to be fair however. Our final comments have to go to the bike excursion team, in particular Nico and Ahsleigh for looking after us on our Rome trip - different class!. In addition head waiter Carlos and his team of Chris, Mark, Frank etc etc were amazing. A nice ship with great staff and magnificent entertainment - shame about Marellas first pub the Squid & Anchor which brought an all inclusive hotel clientelle to an otherwise perfect two weeks cruising, if you just don't go there then it doesn't impact on you too much. Read Less
20 Helpful Votes
Sail Date: August 2018
This was our seventh cruise {fifth Marella} and was definitely the best by far. Embarkation and disembarkation was smooth and hassle free. The ship was immaculate and extremely well organised. The staff could not have been any more ... Read More
This was our seventh cruise {fifth Marella} and was definitely the best by far. Embarkation and disembarkation was smooth and hassle free. The ship was immaculate and extremely well organised. The staff could not have been any more helpful, they were so professional, happy and catered for our needs. A thank you to Cyrius our cabin attendant {9103} who was so cheerful and nothing was a bother. Dining in every restaurant was superb from the Market Place to Lattitude 53 restaurant. I would like to mention more waiters by name but Mark stood out and even got me my bowl of custard with my different desserts which I appreciated and thoroughly enjoyed. He was always there topping my wine glass up. The entertainment on this ship was the best that my husband and I have ever experienced on any cruise ship even the two previous larger cruise companies. We loved the comedian, George Michael and the theatre group. Every show was superb and there was always something going on in different parts of the ship. If I am being picky the only negative was that we were not always greeted with picturesque ports. The only port that we arrived in that was a wow arrival was Ajaccio {Corsica} but who cares about the first impression of the port as each place was fantastic. We left Palma and arrived in Sardinia where we just walked to the nearest beach and enjoyed our day. Sea day was extra special to us as my husband had been in excruciating pain with sciatica prior to the cruise and we went along to a sciatic seminar by Dr Mithelesh who diagnosed and treated him with four acupuncture sessions and who has completely cured him which meant he could enjoy his holiday and be prepared for a planned Marella excursion to Florence. This was a perfect and very enjoyable day. Following Florence was Corsica which happened to fall on Napolean's Birthday and we watched a procession and took an open top bus then beach for the rest of the day. Sete was the next port and we should have done this via an excursion as we ended up a little stressed as we were aiming to get to the beach and struggled to find the correct bus. Not many people spoke English and I had to use my Spanish as I couldn't remember any French but luckily a little old French woman could understand Spanish. We managed in the end and the beaches were fantastic. Our final port was Tarragona and we paid for an excursion to the beach for only 3 hours but probably should have had a walk around the town, however it was very hot and we were just happy to get back on ship and enjoy the very nice cream tea! We travelled on this cruise with two friends who had never cruised before and who are now definitely hooked on cruising after this amazing holiday. If I was to do this cruise again, I wouldn't bother with a balcony cabin as it was so hot, we hardly used it as we needed the very good air con inside the cabin. Can't wait to book my next Cruise on the Marella Explorer. Well done and Thank You Marella, Read Less
27 Helpful Votes
Sail Date: August 2018
I was a bit worried after reading a few bad reviews about coming on this cruise and being a first time cruiser. The cruise exceeded expectations in every way. Room- I booked a junior suite allocation on arrival - Deck 10 - it was ... Read More
I was a bit worried after reading a few bad reviews about coming on this cruise and being a first time cruiser. The cruise exceeded expectations in every way. Room- I booked a junior suite allocation on arrival - Deck 10 - it was massive with so much storage. The bathroom was immaculate with a large walk in shower. The balcony was large with 2 chairs, table, 2 sun loungers and a hammock. The cleaning staff Darko and Edmund were a hoot and worked very hard cleaning the cabin twice a day. There was a kettle, hairdryer and expresso maker in the room. Dining- the food was superb in all the restaurants and so much choice and the service by the staff was fabulous they really cannot do enough for you. We paid to go to the Dining Club and Surf and Turf the food and service was outstanding. Latitude 53 sit down dining was amazing was very looked after in that restaurant.by Ling who treated us like royalty. Bars- I was a bit concerned the ship would feel busy and I hate children running around unsupervised but this did not happen there are plenty of places to sit and have a quiet drink - Famíles mostly congregated round the pool and squid and anchor which I avoided. The Mediterranean Bar was lovely. My only complaint about bars was having to pay for premium soft drinks and coffee/tea which seemed stupid when you could have as much alcohol as you wanted and very good brands too. Trips - were very good and very informative I thought they were good value for money but the trip to Rome was a bit too long and very tiring. Although the trip to St Tropez was not worth it and I would avoid this trip again. Entertainment- there was so much to chose from - not my cup of tea but fellow passengers said it was very good. I did partake in wine tasting twice and Simina who ran this was amazing. Overall I cannot wait to book another cruise on this ship and all previous complaints must have been resolved to make our cruise unforgettable. Read Less
7 Helpful Votes
Sail Date: August 2018
We had an amazing holiday for 14 nights on the explorer in August. This was our second cruise with tui the first one was on the dream 2 years ago. The explorer was larger than the dream but we soon got used to navigating our way around ... Read More
We had an amazing holiday for 14 nights on the explorer in August. This was our second cruise with tui the first one was on the dream 2 years ago. The explorer was larger than the dream but we soon got used to navigating our way around the ship. We really enjoyed the sail away party and relaxing in the adults only section after a day off the ship. All the restaurants were very good, we didn't try the speciality restaurants as the food in the inclusive restaurants was so good. We did think there could have been more entertainment/activities going on in the day. Most of the ports of call were really good and we enjoyed them except in the port of Sardinia which we thought was disappointing. Our holiday was made extra special by one member of staff on the back of the ship in the Mediterranean bar His service was fab and he always made time not to only serve us our drinks but talk to us and answer any questions we had. His name was Rene. It was really nice to meet you Rene, by the time we left we felt like you had become a friend. Another member of staff was Marlon. Thank you Marlon for your great service. Glenmorangie and a cold prosecco Thank you guys. Sorry we didn't get to say goodbye on the saturday morning. We were gutted you weren't in the Mediterranean bar when we called there before we left the ship. Would we cruise with you again? Yes most definitely. Stev and Andrea Read Less
11 Helpful Votes
Sail Date: August 2018
We chose this cruise as we had done three other cruises with Thomsons and thought the new ships would be an improvement. I have to say we were a little disappointed. Good points were that staff were excellent and the cabin facilities ... Read More
We chose this cruise as we had done three other cruises with Thomsons and thought the new ships would be an improvement. I have to say we were a little disappointed. Good points were that staff were excellent and the cabin facilities were good and very clean. Service was good. Bad points were the food in the inclusive restaurants was very poor we felt but the service was good. We didn't go in the other restaurants as felt we had paid enough for the holiday without paying more. As another review said we didn't like the fact that customers didn't follow the dress code and were too casual in the main dining room, I.e shorts in the evening. They should have been turned away. If they wanted to be that casual should have eaten in the self service. The shows were boring same old singing and dancing which we get fed up with. The swimming pool area was very noisy during the day and we did not even entertain the idea of sitting there. (There is only one pool). The cabin walls are thin and we could here almost every word from the family from hell next door with their screaming kids who banged and screamed with their mother shouting back. (I do have teenagers and would never have let them have such disrespect of others around them). My daughters bunk bed moved as a result of next doors kids jumping on their beds. Overall we had a good holiday but we thought that the food quality had suffered as a result of All Inclusive and maybe next time will pick an Adults only cruise. Read Less
18 Helpful Votes
Sail Date: August 2018
We have been on other cruises with Thompson and encouraged family members to come this time and they were not disappointed. My mum is disabled and she was looked after so well with regard to arrival and every time we left the ship everyone ... Read More
We have been on other cruises with Thompson and encouraged family members to come this time and they were not disappointed. My mum is disabled and she was looked after so well with regard to arrival and every time we left the ship everyone was so attentive and caring.We had balcony cabins on deck eight which were just perfect they are not plush but clean and comfortable and just what you need. We had a very nice steward who looked after us very well thank you Basirun. The food was really good and there was enough choice to suit everyone, you could if you wanted pay extra to dine at specialty restaurants but we really didn't see the need. The broadway shops are a must and if you go look out for Mustafa who works in the watch shop he is great fun a great salesman and knows his stuff, then there is the lovely Simone she can be found in the perfume shop and does make overs, she is a very talented make up artist and both are massive assets to Tui, well done guys you helped to make our cruise special. There are plenty of activities on board to suit all age groups although the pool is not really sufficient for the size of the boat particularly for the day at sea but other than that there are plenty of bars a cinema restaurants game zones a casino and great shows every night, something for everyone. There are plenty of excursions but really if you can research the ports before you go as there are some that you can do alone for a fraction of the cost, having said that though you are more protected if you go with Tui, we did both. Tui please review the excursion in Barcelona to the Aquarium and Beach, we felt that was not worth the money 1 hour 20 mins in Aquarium then 1 hour 20 mins on the beach at £44 a head, maybe make both a day each as not long enough at either destination really. We would go again it's a great way to see the world and waking up each morning in another port cannot be beaten in our opinion and flying and sailing with Tui previously Thompson we have never been disappointed. Read Less
7 Helpful Votes
Sail Date: August 2018
we chose this ship because we have always went with tui before and we wanted to try the latest ship.although it is not like any other tui ship overall the food and entertainment were good there are two many places where you have to pay a ... Read More
we chose this ship because we have always went with tui before and we wanted to try the latest ship.although it is not like any other tui ship overall the food and entertainment were good there are two many places where you have to pay a supplement for food and it does not come cheap up to £49 per person.and it is no better than the food supplied indeed we had to walk out of the Asian restaurant as it was grossly overcooked.whoever designed the pub the squid and anchor should be told are you having a laugh hardly any seats and half of them face the bar away from the stage.i spoke to the manager and the cruise director about this and they totally agreed and said it would be changed in January I hope so as we like a game show but if you go to the second show in the broadway forget about a seat and getting a drink to busy and not enough staff on.overall we loved the cruise but some of the ports are industrial and you can only look at so many cranes and containers and at a couple of ports tui have a cheek to charge you £7 return on there shuttle bus get a grip tui and take us to some nice ports Read Less
15 Helpful Votes
Sail Date: July 2018
Last minute booking was a little dubious as had sailed with TUI before and was disappointed with the state of the ship (celebration)old and shabby looking.. I needn't have worried as Marella Explorer is stunning launched in May 2018 ... Read More
Last minute booking was a little dubious as had sailed with TUI before and was disappointed with the state of the ship (celebration)old and shabby looking.. I needn't have worried as Marella Explorer is stunning launched in May 2018 it is jam packed with all the things you would expect and much much more, beautiful public areas, cabins and large pool area, first class entertainment, show lounge is more like West end theatre and shows are breath taking, nice adult only deck to escape the lively pool area if needed, plenty of choice of food which was amazing. Had last meal at Kora Li Asian infusion restaurant, paid extra but so worth it, food, presentation and service were excellent. All the staff were verý friendly, welcoming and helpful, amazing cruise, amazing ship, would highly recommended. Fantastic value for money. Would definitely book with Marella again. My only criticism would be the high prices in the on board Champneys spa. Read Less
12 Helpful Votes
Sail Date: July 2018
We have just returned from a fabulous 14 day Mediterranean Cruise on Marella Explorer – our 10th cruise and second with Tui Marella. The crew were welcoming and hospitable from the Captain to the young man from Jamaica who was cleaning ... Read More
We have just returned from a fabulous 14 day Mediterranean Cruise on Marella Explorer – our 10th cruise and second with Tui Marella. The crew were welcoming and hospitable from the Captain to the young man from Jamaica who was cleaning toilets on decks 5/6. The staff go out of their way to build a good rapport and to make you feel valued, particularly in the Squid & Anchor!! We enjoyed the size of the ship and found it so much better than the extra large super liners than we have experienced in the past, particularly on tender days. The entertainment was varied and high quality as was the food in all restaurants. Our junior suite had an amazing view, extra large balcony with hammock. By comparison, this cabin would have been so much more expensive on other ships. We very much enjoyed the excursions and the 12 port stops out of 14 days. The contrast of cities, beaches, towns was just perfect. Negatives – there was a slight sewage aroma which occasionally filtered into our cabin. However this was not too much of a problem as to spoil our holiday. Pricing – we enjoyed our Caribbean cruise in April 2017 so much that we booked this holiday on return. However, in March 2018, we checked availability and we could have bought the identical cruise for £600 cheaper and there was full availability. We therefore believe that there should be a price promise recognition for those who book particularly early. We have earmarked a cruise for 2019 but will not now book this until next year. All in all, we are very much looking forward to booking another Tui cruise. The All Inclusive is most definitely a plus. Read Less
10 Helpful Votes
Sail Date: July 2018
We were first time cruisers on TUI (now Marella) Spirit last August and were both absolutely smitten. I think after a couple of days we were hooked, and after the two weeks were up we were ready to book the next, this one – departing at ... Read More
We were first time cruisers on TUI (now Marella) Spirit last August and were both absolutely smitten. I think after a couple of days we were hooked, and after the two weeks were up we were ready to book the next, this one – departing at the end of July 2018. We used or local TUI store and were sold this two week back to back on Explorer. This time we decided to take our 17 year old with us as she would really have. We paid adult price for her as she is 17 and had a cabin to herself (she was classed as a single traveller, she was issued with an adult cruise card and even had the note left on her bed inviting her to the single travellers reception.) Arrival in Palma was slick, as was boarding, it was very soon apparent that this ship had far more technology than Spirit, more reliance on it! The ship is quite big although it's still dwarfed by the likes of the Aida Prima and some of the MSC liners, it is plush in places. I'm aware that one reviewer picked up on things like scratches in the lifts, yes they're there but they didn't detract from the sparkle that this ship has. The food is great, we feel that some of the restaurants are still struggling at busy times possibly because the staff are all so new, but the food quality is fabulous as was the service of most of the staff, so good that we tipped one or two as they really did go above and beyond what was required. We ate in Latitude 53 most nights, Vista (the Italian) one night and tried on another two occasions, each of those times the wait time was just too long and so we returned to Latitude 53. Breakfast was taken in the self-service (Market Place), the selection of food is good with English cooked breakfast, continental, freshly prepared omelettes etc. fruit and cereal always on offer. The only downside to the Market Place at breakfast time is the queue and the seating. Breakfast in Latitude 53 is a much more civilised affair however the choice of food is not available. The cabins are well appointed and clean, we had an inside to keep the costs down, three of us for two weeks has cost more or less £7000! Had we travelled without daughter we would have had an outside cabin, we would not have an inside cabin again just because they are so dark! We did not notice much sunbed hogging, although we did see some belongings removed after beds were ticketed. TUI should operate the same procedure in some of the bars! We didn’t upgrade to premium as personally we have no need to. The drinks selection is adequate. There have been some issues and things that don't sit right with us: Over the first five days we experienced a series of minor problems... each of these took time out of our day to sort. Wrong people allocated the wrong cabin, boarding cards not working to open our cabin door on several occasions, my debit card swiped but receptionist added my husband's name as card holder, bank subsequently declined (quite right too), safe would not open and had to have someone in to sort this -- twice initially and then again at the end of our first week. When I complained about the series of minor issues the receptionist clearly thought all of our issues were amusing! This was subsequently escalated to the General Manager who felt that a bottle of wine would fix this. The excursions are very expensive (this is common among all tour operators I know). Please be careful! We were made aware of a family group who booked to go to Camp Nou in Barcelona – parents and a young child in a buggy. They were charged by TUI for three… Children under five go into Camp Nou FREE! The premium restaurants are all expensive when you consider this is an all-inclusive ship... the "supplement" is between £25 and £35 per person. You may think different but to me, that's not a "supplement", that's paying for the meal in full! If it really is a supplement then are we saying that steak and chips in Surf & Turf costs well over £50 a head? Despite paying an adult fare for daughter, despite her boarding card starting that she is on here as an adult we had one waitress try to give a 17 year old a baby plastic beaker and straw for a glass of coke. When questioned the waitress advised that daughter was "under age", we had ordered “a coke!!!” I should point out that my daughter doesn't drink alcohol so no comments about legal age limit please. Entertainment is confused to say the least. The cruise director, Matthew, was only really seen on TV and seemed to spend his time promoting Champneys. If comparing the entertainment team to Spirit, then Spirit is first rate and Explorer is dreary. The resident band, The Collective seemed to have more rapport with the guests. Structured entertainment seemed to be nothing more than quiz after quiz punctuated with bingo and the standard sail away parties. We didn’t use the casino which is located between the Indigo Bar and Night Club. We did watch one or two games, we thought it was noisy with hustle and bustle. It appears that despite the signs children are allowed into the casino area. Broadway show was generally very good, some of the jokes from the comedians were recycled, but not the less very well presented. This is very much a family ship and not what we were sold. I did query the family element with our travel agent before we paid the final balance but were assured it would not be overrun with small children (my husband is a school teacher and during our holidays he likes to be away from children), however this was not the case. Whilst we observed a deal of children behaving well there was of course the contingent who were unruly and allowed to be so, the late adult entertainment (another form of quiz) being overtaken by a seven year old – yes, I am sure your son is cute but this is adult time! However, in short we're had a good holiday. We will not be cruising on Explorer again, we may consider Explorer 2 (adults only) although we are also considering that market. Read Less
Marella Explorer Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 3.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0

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