6 Helpful Votes
Sail Date: October 2018
Five days in advance, we checked with Viking because we heard that water levels were low, and we were told that "Everything is fine." That was totally untrue; the ship had been docked in one place for the previous two weeks! We ... Read More
Five days in advance, we checked with Viking because we heard that water levels were low, and we were told that "Everything is fine." That was totally untrue; the ship had been docked in one place for the previous two weeks! We had to be transported by bus, and spent 13 hours on buses in the final two days alone. Did not see everything that was featured. Viking did not offer alternatives that other lines did. After the cruise, Viking sent a voucher for 25% of the cruise-only fare, but that amounted to only 13% of the total we paid to Viking, including air fares and post-cruise extensions, and the voucher must be used within one year. We have have taken many other cruises and had heard good things about Viking, but Viking waited until we were on site before they were honest about the problems. The ship and crew were all right but Viking "threw" the cruise director "under the bus" and she had to deal with all the unhappy passengers and all the complaints. The post-cruise hotel in Paris was very poorly run, overcrowded and not up to our expectations. On ship, the walking/jogging track is inches above the expensive 3rd-deck cabins; the track was supposed to be closed between 10 p.m. and 8 a.m. but that was not enforced and we were awakened at 6 a.m. every morning but one, even though we told the cruise director, reception desk and hotel manager. Shore excursions ranged from excellent to awful. Read Less
8 Helpful Votes
Sail Date: October 2018
The low level of the Rhine could not be helped, but what was truly disappointing was Viking’s handling of the issue after the cruise. Several weeks following the cruise, a Viking representative called us and offered us a voucher for ... Read More
The low level of the Rhine could not be helped, but what was truly disappointing was Viking’s handling of the issue after the cruise. Several weeks following the cruise, a Viking representative called us and offered us a voucher for 50% of the cost of the cruise to be used within one year on a Viking River Cruise. First of all, many cruisers still work full-time, and would not necessarily want to go on a river cruise on their next (and, perhaps only) vacation of the year. But even more significantly, the “cruise” we received was not a Viking River Cruise. If we wanted to visit a set of towns along the Rhine, riding a bus from town to town, we would not have selected Viking. Many other tour companies do a better job of land tours than Viking. What the other tour companies don’t do is a river cruise; that is why we elected to go with Viking, and that is what we did not get from them. Viking’s offer of a 50% voucher was woefully inadequate, given the quality of product we received for the money we paid. In response to their offer, we requested a voucher for the full amount of the cruise. We wanted Viking to say to us, “What you experienced was not a Viking River Cruise. Let us show you what we can do.” Their response was to offer us a small amount of shipboard credit, provided we sign a non-disclosure agreement. We politely turned them down. We asked the Viking representative, “When people ask us, ‘What do you think of Viking River Cruises?’ how do you expect us to respond?” He had no good answer for us. We selected Viking based on recommendations from friends; we are unable to pass on that recommendation. Let me emphasize we are not upset with Viking for the condition of the Rhine River; that could not have been helped. We are upset with Viking because of what we believe to be an inadequate response to an unfortunate situation. Follow-up note: After some negotiation, we and Viking have come to a compensation agreement. We are looking forward to trying another Viking River Cruise. Read Less
10 Helpful Votes
Sail Date: October 2018
October 19, 2018—We are sitting at Speyer, Germany, having never left port due to low Rhine levels... no departure from Speyer is anticipated for the duration. Thus, every day includes long bus rides to the sites on the itinerary... ... Read More
October 19, 2018—We are sitting at Speyer, Germany, having never left port due to low Rhine levels... no departure from Speyer is anticipated for the duration. Thus, every day includes long bus rides to the sites on the itinerary... this should have been called the "Rhine bus tour." While the ship is beautiful and the food fine, we have been extremely frustrated with the vague and untimely communication. We understand the Rhine issues but feel that Viking should have been forthcoming at all times rather than pretending all would be well. Cruise should have been cancelled as conditions were known well ahead of time. Ship’s staff has done its best— Viking management, that arranges the scheduling, seems to care more about its bottom line than customer experience. The email we received just before departure from the states greatly downplayed the severity of Rhine status and its impact on the cruise. We’ve cruised the Rhine before so are only mildly disappointed—for those for whom this is their first European experience, it’s been devastating. WiFi is slower than slow—why is WiFi better on cruise ships in the middle of the ocean? The Hild itself is beautiful and well appointed -- it feels new and well thought through. The food is traditional river cruise fare and well executed, though it would be nice to have some food options available in the late afternoons as 7pm dinner is late for some. Cookies and nuts are available but that gets old on a week-long itinerary. Piano player/vocalist is terrific and we are enjoying time in the lounge with his music that is suited to boomer+ audiences. As we are experienced travelers, we are opting to do our own thing rather than ride a bus for hours every day, with rushed tours given reduced time in each city due. Europe's fine public transportation affords options for those willing to venture out. The Technical Museum in Speyer is fantastic! We paid the extra for a veranda but are staring into a river bank for the duration -- not a pleasant place for enjoying scenery. All in all, we are making the best of it and having a good week -- just not the week we'd anticipated. Again, we understand the realities of the historic low water levels -- the issue is with Viking, who knew well in advance (this issue has been dogging the Rhine since August) they could not provide the river cruise advertised. Read Less
2 Helpful Votes
Sail Date: June 2019
My BF and I did this at the last minute because the price was right. The cruise started with 2 nights in Zurich. We were transferred to Basel on June 24 and boarded the ship. I admit my experience was influenced by the record heat wave ... Read More
My BF and I did this at the last minute because the price was right. The cruise started with 2 nights in Zurich. We were transferred to Basel on June 24 and boarded the ship. I admit my experience was influenced by the record heat wave coinciding with the cruise. However, the most disappointing aspect of the experience was the food. I expected some gourmet meals and there were none. The first section of the Rhine was boring, although the locks were interesting. The transfers were all excellent and we never had to wait to get into our rooms in Zurich or Paris. I didn’t like the location of the Paris La Meridian Hotel, as there was a lot of construction in the area. The included excursions were all good to very good, but they were outside walking tours and the temperatures were around 97 degrees. There was no air conditioning in any museums or restaurants, at least not the kind of AC we have in Texas where you are blasted by cool air whenever you go inside. I realize Viking has no control of the weather, but it seemed they could have adjusted the walking tours to occur in the early am or late evening when it was MUCH cooler. Dragging the very elderly passengers around in the afternoon heat was very risky I thought. Our guide in Speyer, Herman, was wonderful but he was in his mid 80s and I’m not sure how he made it through the day. Viking personnel did not sufficiently discuss the extreme heat, in my opinion. They NEVER mentioned there was an absence of AC in the towns and cities we visited, for example. I’ve been on well over 50 cruises and I’ve seen Ship Captains significantly adjust the cruises due to weather conditions to ensure the comfort of the passengers. I’m sure the local guides would have much preferred a morning or evening tour also. Crazy. Also, I developed breathing problems due to chronic asthma. This was not an emergency but I wanted a steroid shot so an emergency wouldn’t develop. We were in Mainz. Viking staff told me I had to go to the ER, no other option. They assured me I could pay with a credit card (wrong, cash only), they called me a taxi but the driver didn’t speak English and he dropped us off in the wrong location. It was a hospital but not the ER which we eventually learned was 3 blocks away. I huffed and puffed but made it OK. The ship apparently has NO medical support and no real information about medical care in the visited ports. I think this is irresponsible given the clientele they serve. I don’t expect medical care on board, but I do expect some support to obtain such. Read Less
14 Helpful Votes
Sail Date: November 2018
I just learned something that surprised me about dealing with Viking River Cruises. We returned from their "Paris to the Swiss Alps" trip on the Hild a couple of days ago. As anyone who's been following the low water ... Read More
I just learned something that surprised me about dealing with Viking River Cruises. We returned from their "Paris to the Swiss Alps" trip on the Hild a couple of days ago. As anyone who's been following the low water levels on the Rhine knows, Viking is having to do ship swaps to get people up the river. They manage the swaps well since they are doing it so often. To placate the unhappy customers on these trips they offer a percentage off of a future cruise. In our case it was 25% off. I initially thought this meant 25% off the price of a future trip - not so. Was told by another traveler that the 25% off is based on what you paid for your particular trip (type of cabin, etc.). OK, so not as generous but still fair enough. Then we received an e-mail from Viking today that said we are getting what amounts to 13% off of what we paid for the trip. I called Viking and asked them to explain how they arrived at this number since I couldn't come up with it any way I sliced it. Turns out - behind the scenes Viking patched this trip together as about 50% of our cost for the land portion and 50% for the actual river portion. This wasn't on any invoicing or documentation we ever received. So their justification for the smaller future credit is based on the price of just the river portion. Suckers that we were, we bought Viking's vouchers (pay $100 and get $200 worth of credit) while onboard because we thought the 25% good will voucher would make it worthwhile. We had decided not to do another river cruise because the one we took in 2015 also involved a boat swap. Much prefer ocean cruises where we don't have to keep packing and unpacking. Now that I know we were just offered 13% I asked if we could get a credit for the two onboard purchased vouchers we bought. Nope. They are non-refundable. This feels a bit of a bait and switch to me. Tell unhappy customers you'll give them a 25% credit so they don't mutiny while on board and then let them find out after they are home what was really offered is half that. They didn't lie to us but since no one that I know of had the breakdown of the land and river portion of the trip it certainly was misleading! Just so the rest of you know what you are being offered if this happens to you. Read Less
3 Helpful Votes
Sail Date: April 2018
The positive advertisements plus the 2 for 1 offer led me to book this cruise. I'd traveled often on the larger cruise ships, thoroughly enjoying each one, and wished to try this smaller cruise. The 7 day cruise itinerary was good. ... Read More
The positive advertisements plus the 2 for 1 offer led me to book this cruise. I'd traveled often on the larger cruise ships, thoroughly enjoying each one, and wished to try this smaller cruise. The 7 day cruise itinerary was good. I liked the fact that it was geared to the Leisurely Group and that each day included a tour. The service aboard ship was outstanding both with our staterooms and restaurants. Our Captain, Hotel Mngr, Program Director and Culinary staff and Reception Desk created an atmosphere that exceeded my expectations. Everyone was visible and helpful as well as friendly and thoughtful. However, the Entertainment provided was mediocre. I would have appreciated more ethnic types of entertainment. I was very dissatisfied with the pre trip planning by your Customer Service Department. Our trip got off to a very poor start. I've sent a detailed letter to Viking Supervisors via email. Hopefully this letter will be shared with you. Embarkation and Disembarkation went smoothly. All in all, I do have some very nice memories of this river cruise. Each tour guide was knowledgeable and helpful. The total trip was expensive, so the only optional tour i booked was the the extended Paris trip. This was disappointing in that we weren't able to see much of the Louvre nor Notre Dame Cathedral due to large crowds. We failed to make lunch or dinner reservations in advance for the Eiffel Towel, but took advantage of the restaurants at the Louvre and Musee D' Orsey. The Pullman Hotel, Paris, accommodations at the beginning were not acceptable. However, the staff did their very best to right the situation. The Breakfast Buffet was outstanding...great area...wonderfully casual so we could socialize with other cruise friends. I would recommend Viking to my friends and family. Read Less
Sail Date: July 2019
This was a 'bucket list' cruise which did not disappoint. We had sailed with Viking in China (5 stars) and this could not compare with that experience. That said, it delivered on all of its promises, with the exception of the ... Read More
This was a 'bucket list' cruise which did not disappoint. We had sailed with Viking in China (5 stars) and this could not compare with that experience. That said, it delivered on all of its promises, with the exception of the hotel accomodation before and after. The experience on the ship was excellent, made better by the seamless planning and execution of the outstanding staff on board. By the end of the week we felt as though we were friends with everybody. Mealtimes were great, with excellent food and attentive service. We gained 5 pounds each! Our room (french balcony) was small but adequate, with a great shower and heated bathroom floor! TV reception was surprisingly good, watching the BBC world news was a treat. We slept well. Coffee and biscuits were always available, and very good! The shore excursions were good, with local guides, some of whom were excellent, none were awful. Highlights were the opportunities to explore on our own - in Mainz the Chagall glass in St Stevens was amazing, and worth the walk to see it. Viking handle the details so well. Luggage was transported efficiently - amazing to see the entire crew (including the Captain!) form a human chain to unload the bags at disembarkation. The only negatives were the choice of hotels before and after. Both were in business districts and somewhat out of the way. Le Meridien in Paris was very disappointing, even though we were upgraded to an Elite room. But it was within walking distance of the Arc de Triomphe and convenient to a Metro station. I can only imagine that this would be a challenging trip for folks with mobility challenges. Lots of walking and stairs would advise careful consideration. Read Less
2 Helpful Votes
Sail Date: July 2018
We had always wanted to see the Swiss Alps and parts of France and Germany. Paris was wonderful to explore and set us all up for an exciting time abroad. Our trip from Dallas to Toronto to Paris went smoothly. The air bookings were ... Read More
We had always wanted to see the Swiss Alps and parts of France and Germany. Paris was wonderful to explore and set us all up for an exciting time abroad. Our trip from Dallas to Toronto to Paris went smoothly. The air bookings were fine, however, the end of our trip was not up to Viking standards, and I will touch upon that at the end. The arrangements were impeccable as was the communication around all the trip itself. We appreciated the very professional, informative all-inclusive cruise documents which included the "Before You Go" introduction at the beginning of the brochure. That whole brochure was fantastic. Not only was it informative, but it was a wonderful way to get us excited about going! Dining was simply a wonderful experience. The food was fabulous, the wines were delightful. We just cannot say enough about the exceptional dining experience. The ship itself was very, very clean and well-maintained. The upper deck gave us a lovely view of the Mosel and Rhine, however, the chairs were often taken under the canopy and we did not want to sit in the direct sun when temperatures were in the 90's! The tours were wonderful. Our guides were great and we loved their expertise and personal interjections of facts. The morning tours were great before the very high heat took over! Coming back to the ship was like coming home again. The staff was so friendly and we were greeted with a wet towel or a cool drink. Such a nice and unexpected touch! The other guests on-board were having a good time, as we were. A big plus was the wine with lunch and dinner. We appreciated that being included in the price rather than charging each time. The wines were excellent, too, by the way. We actually tried to find them in the states. We participated in many of the tours and each was wonderful - our favorites were Palace of Versailles, Notre Dame the lake excursions, the cog wheel train up the alps and the lake shore excursions. Our trip was lovely except for the END at the Renaissance Hotel in Switzerland. We left our bags outside our hotel room, as requested and they were loaded onto the coach to take us to the airport. The only time the carry on was out of my sight was from the hotel hallway to the coach. Unfortunately, when I opened up my carry on at home, my corporate computer shoulder bag (back with silver buckles) was missing out of the top of my blue carry-on. I was disappointed that this had happened. I did write to Viking but never heard a word back from Viking. There was no computer in the bag, only some inexpensive jewelry, about 50 euro, incidentals and some work documents. As I noted, I did report this to Viking directly on an e-mail but I did not ever receive a reply from anyone, which seemed unusual. Also, the Renaissance hotel was not up to Viking standards. We had one towel for the two of us and had requested a towel from our hotel room that first evening. We ended up sharing a towel and never had a facecloth. No one ever came up with a new towels. The towel hanging in the bathroom was also dirty looking. We just think Viking should be aware of this since Viking had treated us so well and had such high standards of excellence in all that they did on the entire cruise - from quality brochures to fine dining, to intelligent guides and tours, to spot-on travel arrangements. Additionally, and unfortunately, the flight out of Switzerland was delayed which in turn made us miss our connecting flight in the States. We ended up sitting in Newark, NJ for over seven hours trying to get a flight out of New Jersey to Dallas, Texas. That was very disappointing and we were very, very tired. Viking tours are wonderful and we would love, love, love to go on another one some day. Our only wish is that we had started years ago and could keep going back for more! Thank you for a most wonderful, celebratory, memorable, educational, very-organized delightful time with my dear husband of 45 years! Read Less
2 Helpful Votes
Sail Date: May 2018
We thoroughly enjoyed the pre-cruise extension of 4 days in Paris. Then sailing along the Mosel river was beautiful with the many vineyards. This cruise also included the Rhine river which has more river traffic than the Mosel but also ... Read More
We thoroughly enjoyed the pre-cruise extension of 4 days in Paris. Then sailing along the Mosel river was beautiful with the many vineyards. This cruise also included the Rhine river which has more river traffic than the Mosel but also has the beautiful scenery of many castles. Unlike another Viking River Cruise that we had taken a couple years ago, this cruise was had a much older demographic of passengers (average age was 70+) and some had very limited mobility. There were several with severe health issues and I questioned why they would even attempt this type of trip. Because of this, we felt that the shore excursions were a little too slow paced for us (we are 60 and very active). Viking service and staff are top notch and the boat was only 1 year old so very, very nice. I would have liked to have more entertainment offered in the evenings after dinner. Overall very good cruise but will look for something more active for our next trip. Read Less
Sail Date: April 2018
Previous trips with Viking very good. Staff were excellent along with accommodations. Food was average for a river cruise, not as good or varied as previous cruises. we received very little concern. Service was excellent, but for the ... Read More
Previous trips with Viking very good. Staff were excellent along with accommodations. Food was average for a river cruise, not as good or varied as previous cruises. we received very little concern. Service was excellent, but for the most part the meals were uninspired and when questioned as to variety or quality we received little response. Disappointed in entertainment on the ship, not as good or interesting as on previous cruises. Not much emphasis on artisans from local areas. Tours were very fast with little time to enjoy local culture. Very fast paced with guides who wanted to make certain you saw highlights of every local monument with little time to enjoy the moment! Always felt we were being rushed with little tome to enjoy the moment. Since we were traveling through some world's greatest vineyards, it would have been good to have local growers on board to explain the process of growing their vineyards. Overall, the experience seemed rather bland. The ease of arriving and leaving for both the hotels and ship were excellent. Read Less
11 Helpful Votes
Sail Date: October 2017
Hild and capt johann were awesome. would repeat again. cruise program director emma was awesome. staff was great. food was great. Viking did a magnificent job on the river cruise. 5 stars or more. My "rub" was with the ... Read More
Hild and capt johann were awesome. would repeat again. cruise program director emma was awesome. staff was great. food was great. Viking did a magnificent job on the river cruise. 5 stars or more. My "rub" was with the hotels before and after the cruise. in zurich, the renaissance was located away from the city center and we were forced to wait in the lobby for three hours after we arrived before we could enter our room. so, a 12 hour flight experience to get to zurich and a 3 hour wait in a hotel lobby. come on viking!!! Our hotel in paris, the pullman, was past its prime. yes it is next to the eiffel tower, but the room was more 2 star than anything else. Note to viking; the passengers filled out the cruise survey without any feedback on the last two days in parish after disembarking. there is a gap there and if viking really wants feedback then figure out this gap. We are big viking fans and have already booked our next cruise. Read Less
4 Helpful Votes
Sail Date: August 2017
We went with another couple who had been on a river cruise before. This was our first river cruise although many ocean cruises. The staff from the captain to the room stewards were helpful, friendly and went out of their way to make you ... Read More
We went with another couple who had been on a river cruise before. This was our first river cruise although many ocean cruises. The staff from the captain to the room stewards were helpful, friendly and went out of their way to make you happy. My wife was not thrilled with the food at dinner (the taste of the spices used for cooking and sauces). I thought the food was very good. Entertainment is very simple. Local music in some ports and a full time piano player who was excellent. Breakfasts and lunch were very good with plenty of options. Local guides were used at each port and were knowledgeable and articulate. Excursions usually lasted a couple of hours. A lot of cobblestone streets. Some ports required considerable walking, sometimes on rock paths along the levee with stairs to get to street level. Overall the cruise was very enjoyable. I was expecting a little more time on the river, but not disappointed. The ship is very clean and easy to navigate. The cabins are a little small, but they were what I expected. We left the USA early to spent a week in Switzerland. Because of that we had to pay $100 each for "air deviation". When we tried to find out how to get from the airport in Zurich to the hotel (our invoice stated transfers included) we were advised that because of air deviation, transfers were not included and they forgot to tell us. To add a fitting ending to the trip, their contracted shuttle driver dropped us off at the wrong airline gate( on the opposite side of the parking lot. Read Less
5 Helpful Votes
Sail Date: July 2017
I chose Viking due to the fact that myself and my family have previously taken a Viking River cruise down the Danube about five years ago and had a spectacular experience. This time we tried the Switzerland to Paris river cruise which ... Read More
I chose Viking due to the fact that myself and my family have previously taken a Viking River cruise down the Danube about five years ago and had a spectacular experience. This time we tried the Switzerland to Paris river cruise which took us down the Rhiene and Mosel rivers. What can I say, the Hild, a brand new ship, 2017, was fantastic in all its appointments. The staff was very accommodating in every way, the food was off the hook great, the entertainment was very good and the excursions and guides were top notch. The Captain, Johan was very professional an yet personable along with the Hotel Director, David and the Director of the restaurant, Theresa couldn't be better. The Chef was absolutely top notch, always delighting us with his creations, so great thanks to him. However, the star and hero in a few cases due to unforeseen bumps in the road was Suzie. She was very professional through a couple of rough spots which included a medical emergency and very knowledgeable of where we were, what we would experience and tended to all of the ships guests needs. She certainly is an asset to Viking and deserves a mountain of recognition. Suzie, you made it great for all of us! This cruise would have gotten a solid 5 from me if it wasn't for the Hotel area we were put up for 2 days in Switzerland. The Hotel that Viking chose was in a Techno area of the city, very bland and out of away from the "old" town which I was expecting to stay in. This would have been a much better experience, It kind of painted a less than palatable start for the trip. The Hotel, even though a large one, didn't seem to be ready to accept the number of guests that were arriving. We had to wait for our rooms a very long time. Even then, Suzie stepped in and made things a bit better. Thanks to all, A great trip, would go again if they tweaked the Swiss Hotel issue. Read Less
3 Helpful Votes
Sail Date: April 2017
It was on part of the river that we sailed our last Viking cruise but could not see anything--the castles on the Rhine--because it was pouring rain and very low on the water clouds/fog. And it was a chance to travel with friends and go on ... Read More
It was on part of the river that we sailed our last Viking cruise but could not see anything--the castles on the Rhine--because it was pouring rain and very low on the water clouds/fog. And it was a chance to travel with friends and go on the post-land extension. Cabin steward was great, serving crew was great, cruise director was cute and bubbly, manager was terrific. All in all, all the people were terrific. We were disappointed compared with last cruise: -Food was not of the same quality as we remembered -Last cruise the included wine was different each night and from the area in which we were sailing. This trip the red wine was mostly the same and from Australia and not up to the same quality. White wine was acceptable but loved the idea of drinking wine from the region in which we sail and it typically was not. -Very late in getting info (like a week before) on included excursions and yet we were to sign up ahead. And, you had to log on to find it....no e-notice that anything had been added. All was in place weeks, if not month ahead on last trip If we had wanted to hire our own guide there would not have been time to do so. -We did the post cruise land excursion which was terrific. But did not have a good description of what we would be doing day by day. In fact did not know until the night before what the routine would be, and since we did not get satisfactory information prior to the trip that would have been nice. -We were in Geneva on a Fri and Sat night. Our land guide did not know that the hotel restaurant was closed except for breakfast on the weekend. And had no clue that going into town on public transportation would take an hour rather than the "10 minutes or so" that she told us. No restaurant recommendations "just get off and wander around and there are lots of little places"--which did not open until about 9 I might add. So, we will probably sail once more time on Viking, but this trip was a let down in quality from our prior experience. Have they turned their primary attention to their new ocean branch? Read Less
1 Helpful Vote
Sail Date: September 2018
We sailed the end of September and early October 2018 (not a choice in date sailed box). Never been to Sweden before. Best part was post cruise, wine tasting stops, "Highlights of the Alps" and Zermatt. Hotel Alex in Zermatt ... Read More
We sailed the end of September and early October 2018 (not a choice in date sailed box). Never been to Sweden before. Best part was post cruise, wine tasting stops, "Highlights of the Alps" and Zermatt. Hotel Alex in Zermatt was exceptional I would highly recommend the post tour and Hotel Alex! The weather was clear and the Matterhorn was spectacular! This was our 5th Viking River Cruise segment ( Grand European, France's Finest, Paris to Switzerland) and we got the level of service and food that we have come to expect from our other cruises. We also like the ability to bring wine on board for our room. First Class! Negative Comments: Not a fan of the UN and probably could have had better use of our time. Hotel in Geneva was beautiful inside but I didn't really care for the area (train yard out our window). Seems like in Paris and the othe big cities Viking could locate a hotel closer to the old parts of town or at least something within walking distance of some activities.Always having to take a taxi, bus, subway ot tram. Tired of Paris (2nd time of Pre Cruise package) and if we take another vacation in Europe we probably won't do a Paris stay. We are in our eraly 70's so what we enjoy might be different from other cruises. Read Less
Sail Date: September 2018
This was our first river cruise but it will definitely not be our last. We were looking for something last minute and because of the free air fare offer, Viking met our needs. We chose this particular cruise because of the itinerary. We ... Read More
This was our first river cruise but it will definitely not be our last. We were looking for something last minute and because of the free air fare offer, Viking met our needs. We chose this particular cruise because of the itinerary. We wanted to go to Switzerland and we had never been to Paris. Every experience from the initial booking of our reservations to final disembarkation was excellent. There were only 180 passengers onboard, which allowed us to get to know our fellow travelers. The crew went out of their way to make everyone welcome and comfortable. Food was excellent. The views along the Rhine River were incredible. The excursions included in the fare were definitely worthwhile. We also booked some of the additional excursions and felt our money was well spent on all of them. We will definitely choose Viking again for either a river or ocean cruise. Their attention to detail and their outstanding quality make Viking our first choice. Read Less
1 Helpful Vote
Sail Date: August 2018
You could tell from the first day that Viking Hild had a special relationship within the crew and with the passengers. This was my second time sailing and it far surpassed my first! There were a few challenges with river water levels, but ... Read More
You could tell from the first day that Viking Hild had a special relationship within the crew and with the passengers. This was my second time sailing and it far surpassed my first! There were a few challenges with river water levels, but it did not interfere with the upbeat atmosphere of the entire voyage. The port excursions were well thought. The Cruise Director was great, well informed and always on hand. My favorite shore excursion was in Strasbourg, France. "Taste the Best of Alsace" was all day and great fun! We sampled many different local foods and wine. The Gothic Strasbourg Cathedral was awe inspiring from the architecture to the famous astronomical clock. Having grown up in a US Navy family, being a Navy Nurse and married to a 30 year Naval Officer, I was happy to pay my respects to General George Patton in Luxembourg at the American Cemetery. The cruise culminated in Switzerland and our visit to the Alps proved the "hills are alive with the Sound of Music!" Read Less
1 Helpful Vote
Sail Date: August 2018
Although we were onboard the Viking Hild for seven nights, also included were two nights in Zurich, Switzerland and two nights in Paris, France. Those hotel accommodations were excellent! Our hotel in Paris was right at the Eiffel Tower! ... Read More
Although we were onboard the Viking Hild for seven nights, also included were two nights in Zurich, Switzerland and two nights in Paris, France. Those hotel accommodations were excellent! Our hotel in Paris was right at the Eiffel Tower! We visited 4 different countries on the trip (Switzerland, Germany, Luxembourg, and France.) Free excursions were provided daily where we got to visit the nearby cities with transportation provided by Viking. We received and experienced the real culture and beauty and history of these beautiful places. There were only 189 passengers, so everyone received personal care and attention. The foods were prepared according to the country we visited .... all were DELICIOUS! The staterooms were pristine, and the beauty of the world we visited were breathtaking. Our Cruise Director, Emma, and all the Viking Staff (airport, hotels, cruise tour guides, and ship) far exceeded our expectations. GREAT GREAT JOB, VIKING! THANK YOU!!!!!! Read Less
Sail Date: July 2018
We chose this cruise because of the start and end locations as well as the route along the way. Although we have taken several ocean cruises, this was our first time on a river cruise. The most impressive aspect of the cruise ... Read More
We chose this cruise because of the start and end locations as well as the route along the way. Although we have taken several ocean cruises, this was our first time on a river cruise. The most impressive aspect of the cruise experience was the thoroughness of the planning. From our receipt of the travel documents prior to departure to our return flight to Houston, we were impressed with how flawlessly the entire trip was planned and executed. Once on board the Viking Hild, we enjoyed the excellent service and accommodations. The dining experience was consistently outstanding. Also worth noting were the shore excursions offered at every port of call. The inlcuded morning walking tours were all lead by knowledgeable local guides, and most of the optional tours were excellent. The most memorable of the optional tours was the "Highlights of the Alps." We greatly enjoyed the experience and we are looking forward to our next Viking River Cruise! Read Less
2 Helpful Votes
Sail Date: July 2018
We started in Zurich and ended in Paris as we traveled on the Rhine and Moselle Rivers. All the stops in Germany were great but I especially loved our time in Paris. Would recommend 1 less stop in Germany and 1 more day in Paris. Loved ... Read More
We started in Zurich and ended in Paris as we traveled on the Rhine and Moselle Rivers. All the stops in Germany were great but I especially loved our time in Paris. Would recommend 1 less stop in Germany and 1 more day in Paris. Loved the size of our boat which gave us a change to meet the other passengers. A river cruise gives you a closer look of the shoreline and gives you calmer waters to travel on. The cruise director was very good in giving us an explanation of each days excursions. The crew was extremely friendly and helpful. Loved our cabin. It was so modern and clean and always had toiletries replenished. The TV always gave tips on sailing. Having wifi on the boat was a plus for us and it was free. I would absolutely recommended this cruise to future travelers. Love this amazing cruise. Read Less
3 Helpful Votes
Sail Date: July 2018
I am a total fan of river cruises after this inaugural trip. We loved that it was only 180 guests. It made it more personal and inviting. The service was outstanding, from the housekeeping staff to the dining room staff. It was like being ... Read More
I am a total fan of river cruises after this inaugural trip. We loved that it was only 180 guests. It made it more personal and inviting. The service was outstanding, from the housekeeping staff to the dining room staff. It was like being on a moving Ritz Carlton. We loved that we didn't have to deal with kids running around. All the guests were friendly and gracious. The food was outstanding. I was surprised I didn't gain more pounds. The drinks were great. I loved the Silver package that gave us access to our selection of wines and spirits any time of the day. The tours at each stop were excellent and educational. Having locals tell us about the local history and customs was unexpected. It gave us an appreciation of the culture that is hard to get when traveling on your own. We enjoyed this so much we decided that the 7 days on the river was too short so after being home 10 days, we signed up for a 15 day cruise next year. Read Less
2 Helpful Votes
Sail Date: June 2018
Wanted to see the Alps and Paris and points between. This was a wonderful way to do it. We took the Glacier Express from Zermatt to Chur and twent by bus to Zurich. Zermatt is a perfect Swiss village with views of the Matterhorn. The ... Read More
Wanted to see the Alps and Paris and points between. This was a wonderful way to do it. We took the Glacier Express from Zermatt to Chur and twent by bus to Zurich. Zermatt is a perfect Swiss village with views of the Matterhorn. The included trip to the Gornergrat Glacier gave a lot of insight into the effects of climate change on the glaciers. Based on past experience with Viking we knew ithis trip would be first class Hotel choices in Geneva and Zurich were 4 star but the location was not convenient. Everything else was perfect. We took included tours and some optional ones (recommend optional Taste of Alsace to all foodies).and in some cities just wandered on our own. Ship was ljust the right size. Cabins have plenty of storage and we were only in it to sleep. When we weren’t on shore we sat on the sun deck and relaxed. Food choices were good with lots to pick from. Easy on and off in every port. All the staff was superb especially our tour director. Recommend this trip Read Less
4 Helpful Votes
Sail Date: June 2018
Well, our Viking cruise was outstanding! We had a new ship (commissioned in 2017) which in our opinion is so important. In 2016, we took an AmaWaterways cruise (AmaDante) which was an older ship (7 years old). What we liked about the ... Read More
Well, our Viking cruise was outstanding! We had a new ship (commissioned in 2017) which in our opinion is so important. In 2016, we took an AmaWaterways cruise (AmaDante) which was an older ship (7 years old). What we liked about the Viking Hild: heated floor in the bathroom; food was good; hot towels when we first came onboard; tour director initially said to us that we need to come to him with any requests that we might have or report anything that is not enabling us to have an awesome cruise; floor to ceiling windows in lounge, dining room, and our room; the ship had another restaurant onboard that was on the front of the ship on the 3rd floor for lunch and dinner (lighter buffet and meals); top of the ship was gorgeous with an exercise walk about, putting green and shuffle board, herb garden, plenty of umbrellas and chairs; ample counter space in our room with a large screen TV mounted on the wall; great movies to watch on our TV; night lighting in the bathroom; plenty of mirrors; had a safe and ample drawers and shelves; our balcony was so wonderful (on our last river cruise, I felt closed in . . .not on this cruise!); during a lecture, appetizers and small drinks were served as we listened; chocolate eclairs were passed out as we came back from one of our day's events; and then there was German night- waiters and staff all dressed up in costume and the tables were all decorated and had pretzels hanging in the middle, the food was outstanding and then the entertainment was excellent(self wound organ, singers, accordions, etc.). Overall, the memories that we will have of this Viking cruise are the vineyards all over as far as you could look- even on steep slopes; the many castles that we saw and we toured one that was fantastic; and then there are the swans . .we couldn't believe they were all along the Rhine and even into Switzerland on their lakes. Read Less
1 Helpful Vote
Sail Date: June 2018
The financial value of the cruise. I am a widow and finances are important to me. I would take the same cruise again or another cruise in a second. EEVERYTHING was beyond my expectations. I was very hesitant to travel aboard with ... Read More
The financial value of the cruise. I am a widow and finances are important to me. I would take the same cruise again or another cruise in a second. EEVERYTHING was beyond my expectations. I was very hesitant to travel aboard with different languages, currency and traditions. The cruise director put me immediately at ease. Erna explained the daily events, what to expect and always answered any questions graciously. The entire crew were exceptionally helpful and caring. The daily excursions were wonderful and I only took one paid additional tours to the Alps. The guides used on the daily tours were wonderful. Very knowledge, friendly and seemed to enjoy sharing the knowledge of their communities and interact with their guests. The food and service was excellent and I enjoyed experiencing local foods as a choice on the nightly menu. Arriving in Paris after the cruise went very well at an excellent hotel. The hotel staff was very helpful to make the most of my first time in Paris. Arrangements to the airport in Paris was seamless and Viking continued to the end taking care of its guests. Thank you to the members of the Hild and Viking Company! Read Less
1 Helpful Vote
Sail Date: June 2018
We spent a week in Switzerland, starting in Geneva, we traveled on tomZurich, Zermatt and Basel where we got onto the ship. What a gorgeous country Switzerland is! Wethen took a Rhine cruise and ended up in Paris for 3 days. All taken ... Read More
We spent a week in Switzerland, starting in Geneva, we traveled on tomZurich, Zermatt and Basel where we got onto the ship. What a gorgeous country Switzerland is! Wethen took a Rhine cruise and ended up in Paris for 3 days. All taken care of by Viking. It was effortless, no hassels, first class hotels . The train ride was amazing and the tour guides are really superb, nothing was left to chance and our comfort was all that mattered. Food allergies were taken very seriously and the chef made sure everything was done correctly, the waiters were excellent and left nothing to chance they were truly five star. The tours were amazing, very knowledgeable guides and for the slower passengers there was always a group that took an easier path and fewer stairs. This was our 34th cruise, 2nd with Viking and we are now loyal Viking travelers. We have booked and Alaskan and a Mediterranean Ocean cruise for next year. Read Less
Viking Hild Ratings
Category Editor Member
Cabins 3.5 4.7
Dining 4.5 4.6
Entertainment 3.5 4.2
Public Rooms 5.0 4.7
Fitness Recreation 1.0 3.8
Family N/A 3.8
Shore Excursion 4.0 4.4
Enrichment 3.5 4.3
Service 4.5 4.9
Value For Money 4.5 4.4

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