2 Helpful Votes
Sail Date: April 2019
Spring break cruise with family (wife, married daughter and three grand-kids (8 - 18)). This was our 23rd cruise, 5th on Carnival. Not a big fan of Carnival and get much better perks on other cruise lines, but Carnival was my (daughters ... Read More
Spring break cruise with family (wife, married daughter and three grand-kids (8 - 18)). This was our 23rd cruise, 5th on Carnival. Not a big fan of Carnival and get much better perks on other cruise lines, but Carnival was my (daughters choice). Had high hopes for the new ship but was generally disappointed. Embarkation and debarkation were chaotic. Had an early debark number (#7; expectation of 8:30 debark), but the debark was probably the worst ever (longest; over 2-hours). Ended up taking a taxi vice the planned ship's shuttle to the airport as we were concerned about missing flights due to debark delays. Food (main dining room and buffet) was the worst on any cruise; all in our party of six agreed on this point. Always very long lines for omelette stations, with several stations closed inexplicably during peak breakfast hours. Ice cream stations always a mess. Very little emphasis on hand sanitation in dining spaces as compared to most other ships. Elevators were a disaster; long waits always. Elevator floors are entered in a system in the elevator lobby and you are assigned an elevator which will stop on that floor. People would give up and take stairs after waiting 5-minutes, thus elevators would still stop on floors no one on-board wanted, which further added to delays. Balcony cabin was average for a newer ship. Nothing special but no real complaints other than that any new ship should be designed with phone charging ports on either side of the bed. We were deck 9 under the rum bar on deck 10. Noisy in the early morning with deck chair scrapings above. Paid the price for highest Internet connectivity, but quality was still erratic and it was generally slow. Was constantly bumped off Internet thus had to frequently re-log in Internet and Carnival Hub. Cabin attendant did a good job; waitstaff tried hard but most dining room meals experienced long delays between courses. We usually had to skip dessert to make a show. Think they had too many assigned tables. Captain said there were over 4000 guests including over 1,000 children on board. As a result, all "play" areas/pools were jammed. Not unexpected on a spring break cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
Outside of carnivals scope, we had a great trip. The weather was perfect for us, all the excursions were fun, and we had no issues in the ports. We booked a spa cabin for a treat (regret choice of the cabin but not the spa portion although ... Read More
Outside of carnivals scope, we had a great trip. The weather was perfect for us, all the excursions were fun, and we had no issues in the ports. We booked a spa cabin for a treat (regret choice of the cabin but not the spa portion although this ship's spa does not have a T-pool just a hot tub.) Embarkation (& disembarkation) was a breeze though we also had FTTF (our luggage didn't arrive till after we came back from dinner, but we were able to get into our cabin early) We received some bon voyage gifts, and they were set up before we got into the cabin and were set up lovely. Be aware there is no pool in serenity just a 'meh' hot tub, the edges of serenity zone are next to the waterworks, so that wasn't well thought out — lots of kids noise which most people are trying to avoid by going to serenity. I did like the salad and the constant cold water they had there. But the salad didn't change and it got boring I was shocked by how so many things cost more this cruise. I felt like a captive shopper there. I haven't cruised carnival in 5 years but I hadn't seen how far they have come with all the impulse purchases. The cherry on top is huge and has an outdoor seating area. All the best looking desserts were extra (like cupcakes are hard ice cream) I found nothing interesting in the many shops they had. It was pretty disappointing. I loved the carnival app, spa thermal beds, and the blue iguana. Forget watching anything at liquid lounge unless you have an hour to be there early. I picked "poor" for dining despite great services because the food was pretty boring by the 3rd day. Even guys burgers was super thin patty now. Blue iguana still continues to be good. We liked the eat your time/way, but the tables were inches apart, so it was eating with different strangers every night instead of getting to know one set of strangers. We never waited for a table though. It was great that way. I had to mark down service as this was the worst guest service team I have ever dealt with. You are a case, and they just want to close the case rather than solving the problem. No free massage is going to make up for selling a cabin that should have a noise disclaimer on it. I actually used the spa a great deal and other than one receptionist and the acupuncturist we had great service, yes they push products but just tip them and let them know you don't want it. We never had a problem with the thermal suite parts or the warm beds. There was always one free the week we went. The only reason I had an enjoyable cruise at all was because of the company I was with, the weather, and some successful port experiences. We may need to branch out or try some all-inclusive resorts again. I cannot imagine ever going on this ship again. Read Less
7 Helpful Votes
Sail Date: February 2019
So in April 2018 I took my first cruise on the vista, loved it so much. When I got off, I told my family of 30 how great it was. Do we booked a cruise on the horizon. Nothing like the vista!!! There were only a few shows, the food in main ... Read More
So in April 2018 I took my first cruise on the vista, loved it so much. When I got off, I told my family of 30 how great it was. Do we booked a cruise on the horizon. Nothing like the vista!!! There were only a few shows, the food in main dining was horrible. 2x I left the restaurant. Was not happy at all. The ride (like a bike in the sky) was down most of the days. Our family never got to use it as it was only working 2 days of the 9 days I was on the ship. The staff cleaning the rooms were GREAT!!! The staff in the dining room were ok. The time u had to wait for your food was bad!! Then they never checked on us, so if something was wrong your stuck, in fact we walked out one of the nights due to this Read Less
7 Helpful Votes
Sail Date: January 2019
We've been on 15+ cruises over the years and go between CCL and RCL. The Horizon was by far, the most dissapointing ship out of all of them. The pros and cons: PRO: More seating in the public and buffet area. Never had to ... Read More
We've been on 15+ cruises over the years and go between CCL and RCL. The Horizon was by far, the most dissapointing ship out of all of them. The pros and cons: PRO: More seating in the public and buffet area. Never had to look for a seat to relax or eat. Guy's burger's Casino (small) but good lay out Every area was always cleaned up and tidy. Our cabin service was excellent. The FASTEST and easiest I've ever been on and off a ship in my life. CONS: NO elegance to the ship at all. No large atrium. They made more room for staterooms and people, and condensed everywhere else. Lines were way too long for comedy show, etc. Made you want to give up on even going to shows. Dining room had low ceilings. I miss the double floor open air. No elegance. We skipped dinner twice due to this. Our service was horrible. Most of the same food was at the buffet, which is a good thing, I guess. **TIP: use the Purell before and AFTER using the serving utensils at the buffet. The Promenade deck had less bars/shopping/seating and had too many PAY restaurants. Booked a Spa interior on the 11th floor. Very small and NO storage. Do not book! My husband lived out of his suitcase that was on top of the desk, and my suitcase was at the end of the bed that I had to walk around going in and out of bed. Drawers and safe are in the closet. The spa was smaller than my living room. Walked in, walked out and asked the receptionist if that was it, and walked back out never to return. Total waste of money to book a Spa room. Service at the pool bars (I know beyond busy) was slow and they were overwhelmed. Only one friendly bartender the entire week. Drink service in the casino was not to be found the first few days, then they wouldn't leave you alone the last 2 nights. Went to guest services for a request, and he just blank stared at me the entire time I was speaking. Needless to say, I will not be booking a cruise on The Horizon or it's sister ship,The Vista. Read Less
1 Helpful Vote
Sail Date: January 2019
Picked this cruise due to the upfront costs. MANY upgrades available. Seemed like they were always looking to charge extra money. On the deck, saw exposed wires, with torn masking tape nearby. Saw large amounts of (long, black) hair in ... Read More
Picked this cruise due to the upfront costs. MANY upgrades available. Seemed like they were always looking to charge extra money. On the deck, saw exposed wires, with torn masking tape nearby. Saw large amounts of (long, black) hair in drains on Serenity deck. Crazy layout of the ship - multiple dead ends! What's with that on a new ship? Dining room was dark and dated. Cabin had very good storage. What is it with the sofa covered in plastic?? We asked for an additional blanket to cover the sofa. As so many others mentioned - cloth shower curtain. Towels are worn and scratchy. Bed linens were white and soft. Cabin was kept clean, but you have to ask for twice a day service! Plugs - too few and none near the bed! On a new ship!! Multiple dining options for additional cost. Liked JiJi and the Italian restaurant. Steakhouse was OK...they have a table-side dessert, but have to order for entire table and then then the "art" is eaten, but the choices were like fruit roll-ups, wafer cookies, and other unappetising choices. Best lunch, included, was the pork buffet. Dining room dinners were fair. Waiters do a song and dance and everyone has to wait for food - what's with that decision? Comedians were OK, no large production. seating in entertainments areas is terrible. You have to get the first few rows in order to see and there are multiple columns in the rooms...in a new ship??? Casino was smoky and right in the middle, so smoke affected other areas. Didn't use Carnival excursions. Elevators make you wait forever and you have no idea how long the wait is. ANYONE having to use elevators should be made aware. Many people with disabilities waited a really long time. We used the stairs to avoid the elevators whenever possible. Beware of the entrance to the 3rd floor main dining room - only one elevator/stairs goes there! Read Less
2 Helpful Votes
Sail Date: December 2018
On day 6 of my cruise my cabin was flooded due to a burst water pipe attached to the Dr. Seuss water park. I was not made aware of this situation until I came back to my cabin to find the floor soaked with water and an industrial fan on ... Read More
On day 6 of my cruise my cabin was flooded due to a burst water pipe attached to the Dr. Seuss water park. I was not made aware of this situation until I came back to my cabin to find the floor soaked with water and an industrial fan on the floor blowing cold air into the room. I was inconvenienced due to the faulty water pipe burst, I missed a special dinner with the group that I traveled with on the cruise, my fellow guests had to help me move to a new cabin which was above a bar/club, and I didn’t get any rest at all in the noisy cabin. The last three days of my cruise became a nightmare and ruined my entire cruise experience. As a VIFP Platinum member, I feel that Carnival’s guest services did not take my concerns seriously and they certainly did not treat me like a VIFP Platinum member. I traveled on this cruise as a single passenger and paid for double occupancy. Carnival refused to issue me a refund for my cruise or even offer a travel voucher credit on another cruise. I was given a credit of $388 and offered drink vouchers. My cabin was the most impacted in this water damage incident and I was the least compensated in terms of money and overall respect as a passenger. I am thankful that my travel agent was traveling with me and was able to take pictures/videos of this incident and she witnessed the lack of respect shown to me by the Carnival staff. Read Less
2 Helpful Votes
Sail Date: November 2018
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too ... Read More
Cabin is not bad , ship is new, clean and not noisly BUT. My excursion was canceled but for my not say about this, Only 2 small pool for many hundered people, Too cold because air conditioner is too low, many people say "too cold" but staff do not hear this, food is monotonous, all days food do not change, at 2-3 day eat this food tired of, "sky explorer" attraction is not work, too many people and ship have a private area but in ship app on mobile phone not say about this. We go at gavana bar at sit here at the last cruise day bur staff is for us "private area, go out" . But we say - in ship android application not writting about this... but staff say go out (( The mood was ruined ( Sorry for my bad eanglish and thank you for you attention, wish you do not mistake as me. , , , Read Less
Sail Date: October 2018
We chose this cruise because we were drawn to the newness of the ship and a chance to do an 8 day vacation. The ship and its physical features were clean and fresh. From towels, linens and furnishings, it was very nice. The service ... Read More
We chose this cruise because we were drawn to the newness of the ship and a chance to do an 8 day vacation. The ship and its physical features were clean and fresh. From towels, linens and furnishings, it was very nice. The service was excellant throughout the ship. The dining staff continually sought a “10” rating and with only one minor issue, they worked hard to succeed. The current gimmick is that service personnel attempt to address guests by their first name in an effort to personalize the dining service. Due to the design of specialty restaurants including outdoor seating, the promenade deck offers many comfy chairs and couches that are available when the restaurants are not open. Embarkation was very easy and soon found our bags inside our room - or that could have been a necessity based on very narrow hallways. Some of the individual musical acts were delightful. However, there is no ‘big’ show on this ship. There were Purell dispensing machines near food service areas and several extremely innovative hand washing stations. The staff and signage placed absolutely no emphasis on hand sanitation at any of the food service areas including the private restaurants. This was particularly disappointing as we have seen exceptional efforts made on other cruise brands. While we are not gourmets or foodies, having been on Carnival cruises we felt we had our food expectations set appropriately low. In spite of the shiny brand new ship and the staff working very hard to be personable, the food was consistently poor/bad. The dining room worked very hard to serve us, but the food was of poor quality. The Lido Marketplace has two main dininroom areas with four serving areas, each of which had identical offering. You were able to see the same huge bowl of rice and mysterious Hot dishes - four times. Oddly shaped carving station ‘meats’ were exceptionally unappetizing. The basic salad ingredients were available, however the salad dressing was thin with little to no flavor and was served in tall plastic pouring pitchers, which naturally were completely covered with oily handprints. The primary dessert offering in the Lido was a variety of very attractively decorated cakes. The lack of flavor and texture was evident by an incredible volume of wasted, uneaten cake slices. The real gut turner was the horribly unsanitary cake cutting procedure. There were tall water filled cylinders full of cake and icing sludge being used to rinse the utensils between slices. This resulted in you receiving a wet drippy slice of cake. CertInly not moist cake. As for the private branded food offerings, the Guy Fiery burger station served the best cheeseburger afloat. The Pig & Anchor barbecue, a bar restaurant, offered the best authentic beef, pork, chicken barbecue. In our opinion. The best food on the ship, except for the best cheeseburgers afloat. We were delighted to find the highly attractive Cherry Top candy store only to be disappointed in stale candy and tasteless watery ice cream. How can such a new ship serve stale candy ? Read Less
1 Helpful Vote
Sail Date: September 2018
Embarkation was wonderful so long as you show up at your assigned time. We had put in our credit card during the online check-in. The morning of the cruise my bank notified me a$100 authorization was posted. I assumed to make sure the ... Read More
Embarkation was wonderful so long as you show up at your assigned time. We had put in our credit card during the online check-in. The morning of the cruise my bank notified me a$100 authorization was posted. I assumed to make sure the credit card was good. When checking in at the airport, that process took seconds as they did not check our credit cards again. We just took the boarding pass we had printed and proceeded immediately on board. When we reached our cabin which was ready at 1130, keys were in a sealed envelop next to our cabin. (BTW, later that day, we walked down our hall and about 15 envelopes were strewed on the floor. Someone witnessed some kids pulling out all the envelops and throwing them on the floor. This is just the beginning of the thugs we had on board this sailing. After Vista brought me back to Carnival, I quickly booked the 2 night Miami inaugural. Had I cruised Horizon first, it would have been my last with Carnival. It actually may well be again. I'm not sure if newly appointed Cruise Fun Officer Shaq O'neal has changed the demographics of cruisers but I've never come across such rude and obnoxious cruisers before. A young man walked around with a huge amplifier blasting music in the halls, staircase (thank God he didn't use the elevator, the pool area, even the marketplace buffet the entire two days. It was all about him and total disrespect for his fellow cruisers. And no he wasn't the DJ. This cruise had huge groups that would move furniture making it impossible to get around and pass. Regardless of the hour for breakfast, lunch and even dinner hour, young women were in the buffet area in their skimpy bikinis or thongs which covered very little. There was no such thing as Serenity area. This 21+ area hot tubs were packed with kids and toddlers. I did not see any staff or security speak with those breaking policies at all. Numerous people also mentioned the strong smell of weed in the hallways, including me. I only saw the Cruise Director once before the welcome aboard show. His assistant Alex was fun at Trivia, although not swapping answers left much to be trusted with "winners." Having a formal night on a 2 night cruise was silly, but at least they served Lobster and Prime Rib which was delicious. It wasn't hard to figure out the elevators, although they were extremely slow and there was no way of knowing when it would come. We gave up on most and just walked. Most people saw an elevator and jumped on it, never knowing which floor it was heading to. So elevators were crowded. Leaving your cabin the last night was a disaster as the elevator doesn't take into consideration people are boarding the elevators with luggage. Disembarkation was quick but once within the Customs terminal the lines were extremely long, thank God we had our Global Entry cards with us. Read Less
3 Helpful Votes
Sail Date: September 2018
Okay first off I went last year on Carnival Victory and had an amazing time food, staff and entertainment was awesome...I wanted to book right away again for another Carnival cruise i chose Carnival Horizon because it looked amazing online ... Read More
Okay first off I went last year on Carnival Victory and had an amazing time food, staff and entertainment was awesome...I wanted to book right away again for another Carnival cruise i chose Carnival Horizon because it looked amazing online the pictures so i figured it would be an even better experience. By far from the truth. My husband and I went with our very good friends just this past week and i must say i will not return to Horizon. ALOT of the things on the ship you were not able to use the Sky rider was not running and the basketball courts were locked and it was at 3pm daytime still when we attempted to try and use it. A few of the staff members were extremely rude and their AC throughout the ship felt like it was not working. I did enjoy the comedy show and my waitstaff in the main dining room. There was no one telling us how to get around i had to keep bothering the bartenders for directions and the service in the BBQ restaurant was horrible. When i got off the ship i had better service and the hardrock cafe in Miami. I definitely still love carnival i just think Horizon needs to step their game up in a few areas! Read Less
Carnival Horizon Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 3.5 0.0
Enrichment 1.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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