Sail Date: March 2019
We chose the cruise for its itinerary. We wanted to got to French Polynesia and had never cruised across the South Pacific with such exotic locations as the Pitcarin Islands and Easter Island. The flight over allowed us to visit one ... Read More
We chose the cruise for its itinerary. We wanted to got to French Polynesia and had never cruised across the South Pacific with such exotic locations as the Pitcarin Islands and Easter Island. The flight over allowed us to visit one daughter & family in California out the way over and ended in New York where a second daughter lives. A bonus was a scheduled stop in Norfolk with even more family. Past cruises have shown us that Oceania really takes great care of its guests in the top suites. We were booked in a penthouse but wanted an Oceania Suite. About 3 months prior to sailing, an Owners Suite came available for leg one and in January the same cabin came available for leg 2. We call that cruise karma. From the moment we stepped on the ship we were treated with the best service available. We had the head butler at our disposal (he has only 3 cabins and supervises the other butlers). This gentleman made the cruise for us. He got us into the restaurants we wanted when we wanted and was always available for anything else. At 2000 square feet, the suite was larger than my wife's first house. We had a bedroom with a separate bath and his and her closets. The foyer was our favorite as it had a fully stocked bar, sofa and grand piano that was a modern day player piano. The living room had a desk, table for 6 and full sofa. Everything was Ralph Loren, right down to the drink coasters and candy trays. With the number of sea days and with poor weather in the first week after leaving French Polynesia, we found our suite even more enjoyable. Unfortunately everything did not stay perfect. First, we missed the port call at Easter Island. The weather was great but there were ocean swells entering the tender harbor. Many were mad but we understand that this was just bad luck and, having done our homework, we realized that this was a real possibility. We booked an independent shore excursion there and as a result lost half of our prepaid excursion cost. Lima was mid cruise change out day. All was well but unbeknownst to us, someone brought aboard the dreaded GI disease. This was not our first experience with GI and Oceania. It is not a pretty site. Within 2 days of leaving Lima we started to see items disappear like the sugar bowls in the coffee bar. Next comes the announcement that if you feel sick, see the doctor for a free consultation (buyer beware - they do not say free treatment - see one of my previous Oceania reviews to learn about how Oceania will completely empty your pockets if you visit the medical center. When they hit the high level - 20 -30 people sick, service stinks. When entering a restaurant, there is nothing but a bare table cloth. Anything you can touch that can be removed is. The putting green is closed, but interestingly, live goes on as normal in the casino and ad in any other retail or money activities. We retreated to our room and used room service a bit more than we had been. The really bad part of this is that they keep the ship at this "protocol" until the GI is eradicated. It was almost over in central america (after a week) but 2 more came down with the GI. The end result was that the ship went back to normal only 3 days prior to the end of the cruise, so the total time under the sad conditions was 12 days in total. I suspect that other reviews will point this out. On departure from Miami we were informed that we would skip Norfolk and put into Port Canaveral. Good call. A check of the internet indicated 26 foot seas around Cape Hatteras and we would not have enjoyed it. I missed seeing my sister in Norfolk, but such is life. Sail into New York was mid-day and was an event everyone should get to experience. We sat on our expansive back deck and enjoyed the arrival with a room service lunch. Our travel agent has always warned us that Oceania lacks in entertainment. It did. Lectures weren't great, save for the Easter Island resident historian who prepped us for the visit that did not occur. The on board cast and guest entertainers were mediocre at best with the exception of a Vegas entertainer aboard the last week who was heads and shoulders above anything we had seen the entire 34 days aboard. This is not a high priority for us as the show mainly keeps us from going to bed too early. Overall, I would rate the cruise at a 4.5 if I could. I have been very critical of Oceania in the past, we are not likely to go again on the older smaller ships, but this one was great save for the unavoidable missed ports and GI experience. We are likely to book the larger Oceania Ship again, but only if we can get one of the top suites. We normally travel with Regent, Crystal or Seabourn but this experience was equal to or better than those lines. Read Less
2 Helpful Votes
Sail Date: December 2018
There are now so many awful cruise reviews that despite not usually writing a review I am forced to do so to redress the balance Having read the reviews of Marina over time I believe that some people only go on a cruise so that they can ... Read More
There are now so many awful cruise reviews that despite not usually writing a review I am forced to do so to redress the balance Having read the reviews of Marina over time I believe that some people only go on a cruise so that they can complain about it afterwards whereas my only complaint for the trip as a whole is that it would have been much better had a number of ignorant, rude and objectionable passengers stayed at home. This is how I found the cruise. Ship We found the ship to be in excellent condition, well ran and well maintained. All of the staff we encountered went out of their way to be helpful and ensure that we were having a good time. We were in a Concierge Cabin on deck 9 Mid Ship and did not suffer from Vibration, excessive noise or too much rock and roll although at the front of the ship it was noticeably more so. Concierge lounge was good for early morning coffee and cake. There were a small number of children on board however this was not a cruise suitable for them. Cabins. Clean, comfortable and spaceous with sufficient storage and size of bathroom to satisfy most people. Despite the huge range of termperatures on this cruise it was neither too hot or too cold was always keep very tidy by the room attendant and suffered from no external noise problems. The bed was particularly comfortable and the choice of amenities of a good standard. Ideally, it could have had coffee making facilities but my only real complaint was the fact that during rough weather the closet rattled so much I had to wedge it closed. Restaurants We eat at all of the restaurants and found the food to be of a very good quality throughout. Service was equally good and there was a real desire by the staff to please the passengers on board. Alcoholic drinks were sometimes a little slow arriving however this was more to do with how this is organised with the Sommeliers being responsible for wine and therefore being fewer in number than the general waiting staff I had booked one visit to each of the speciality restaurants beforehand and was able to obtain additional bookings on board, 2 more at each, without problem. Our favourite was Red Ginger because of the exemplary levels of service as well as excellent food. Of note also is the Waves Grill which served excellent Sandwiches at lunchtime. Bars Most days we frequented the pool bar and in the evening Martinis. The service in the pool bar was great and staff again excellent. Martinis had an amazing Pianist called Andre Mieux who was by far the best entertainer on board the ship and the cocktails particularly the Big O, very good. We purchased the Prestige Select drinks package for the cruise and found that it was for us value for money particularly when a 25% surchange was applied to all drinks whilst in Brazilian waters on top of the 18% gratuity normally added to each drink Entertainment Proved to be a bit of a mixed bag with some which we liked other no so good Most people found that the shows are not the same on a small ship as in the West End or Vagas so will always generate comment. Personally I would have liked to have seen a little more local culture rather than acts such as An Evening with Allen. Enrichment Lectures I fell asleep at the only one I attended Shore Excursions Generally handled well by the staff on board with the booked tours getting off the ship first. Generally, they are expensive and most people we met preferred to take the chance and book their own. We did a mix of both however careful research is needed for a private tour and this takes time. Getting on and off. Mostly hassle free on embarkation less so on disembarkation due to the onward travel arrangements and large number of people. Overall this was an excellent cruise which was good value for money and I will definitely book another in future. Read Less
5 Helpful Votes
Sail Date: May 2018
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress ... Read More
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress was burst and I had to sleep on the small double seater until they finally replaced it (approx 12-14 days) Argumentative security personnel, they issued new keycards halfway through the cruise , we got them AFTER we had left for the day. They were placed in our room.... Food in most meal areas dried out under heat lamps. I wouldn’t recommend this cruise to my worst enemy Ended up eating off the ship ( at addition expense) to be sure of HOT food. We want the only ones very disappointing with the food, many others expressed their concerns Wrote to the company but got the usual corporate fob off and a pathetic offer of $300 AUD credit to another cruise. To,d them, politely to “shove it” Will never go with them again..... Read Less
9 Helpful Votes
Sail Date: March 2018
We love Oceania for its amazing service and outstanding food quality and variety. We've been sailing on Oceania for the past 15 years and just got off the Marina yesterday. This was an unusual itinerary since it had so many sea days ... Read More
We love Oceania for its amazing service and outstanding food quality and variety. We've been sailing on Oceania for the past 15 years and just got off the Marina yesterday. This was an unusual itinerary since it had so many sea days (which we both love). We boarded the ship in Papette, visited 4 ports in French Polynesia and then sailed to Hawaii and visited 4 island ports there. We sailed 5 days from Kawaii to Los Angeles where we disembarked. We really enjoyed the ship's excursions. We did an excursion in every port. We enjoy nature, birds and photographing beautiful landscapes - we were not disappointed. The Pacific Ocean was as calm as a lake (we were quite lucky). We had perfect weather on every port day and all but one sea day. Our butler proved outstanding service - including room service breakfast on disembarkation day. We have booked a 30 day voyage August, 2019 sailing from London to NYC - visiting Iceland, Greenland and some of Europe. That will complete 31 Oceania cruises for us. Read Less
2 Helpful Votes
Sail Date: March 2018
xcellent staff was very efficient service spotty in Terrace cafe getting a drink of teat took forever Service every else was excellent The entertainment on the front part of the trip was mediocre to terrible It improved substantially from ... Read More
xcellent staff was very efficient service spotty in Terrace cafe getting a drink of teat took forever Service every else was excellent The entertainment on the front part of the trip was mediocre to terrible It improved substantially from the Hawaaian Islands to LA.Entertainment has never been this lines strong point cuisine however is fantastic anywhere on the ship The line even provided a Passover dinner and Haggadahs which was a plus This cruise director was new to us but he was excellent and very professional My wife who is an avid bingo player indicated that this bingo game was one of the best ever The flight from LAX to Papeete was not bad considering it was coach .Better than any of the US based airlines we fly on cruises We are loyal to Oceania as this was our 12th cruise and we have booked 13,14 ,15 and 16 to date Read Less
17 Helpful Votes
Sail Date: August 2017
I write this from the perspective of a 47 year old cruiser who has sailed with Oceania 7 times. My cabin experience has always been a PH2 or PH3 on deck 10 or 11 on Riviera/Marina and deck 8 on the R Class ships. For reference and point ... Read More
I write this from the perspective of a 47 year old cruiser who has sailed with Oceania 7 times. My cabin experience has always been a PH2 or PH3 on deck 10 or 11 on Riviera/Marina and deck 8 on the R Class ships. For reference and point of view purposes I have sailed on most major mass market lines. In recent years my taste has changed and strongly desire smaller ships with less passengers and a more inclusive experience where you are not nickel and dimed. Therefore, lines such as Oceania, Crystal, Seabourn, Azamara, Regent and Silversea have been strongly preferenced. The condition of the Marina is tip top shape - especially for a ship built in 2011. Food remains outstanding. Cruising on Oceania is more akin to staying in a really nice floating hotel as opposed to a true cruising experience. Highlights not only include the dining room and specialty restaurants, but also tea time and the strings. I also believe Oceania and Regent have the best pool areas at sea. Unfortunately, I feel strongly that Oceania has lost ground compared to the competition - so much so that we just booked our first Viking Ocean cruise as reviews seem to compare the two lines as apples to apples with Viking Ocean being the better apple. Unfortunately, Oceania's apple has become a bit rotten. Here's why: Despite a beautiful ship and producing excellent food something is missing on Oceania and has been progressively more noticeable. That "something" is service and absolute lack of personalization. I've noticed on my last few Oceania cruises that the crew does not engage with the passengers and it is clear they are there to do their job and that's it. There is frequent talk in front of guests about "when my contract is up". No similes, no being addressed by name, no remembering preferences. In fact, for the most part no warmth. For example, my wife and I kept bumping into a social hostess we met at a captain's function the second day of the cruise and we would always say hello and try to engage. She would not give us the time of day. A social hostess! Another example - this one from the top - the captain's cabin was just in front of ours and I would frequently see him in the corridor. It was painful for him to return a simple hello. Staff were regimented and inflexible. All decisions - no matter how minor - had to come from the top. There was no willingness or ability to even make small decisions to cater to guests on their own. For example, at the juice bar I asked for bananas, oranges and ice. The employee said he was only allowed to make what was on the preset menu despite all the ingredients and a blender sitting right in front of him. Sounds picky? Not really when every aspect of any small request is treated this way. The overall lack of flexibility and unfriendliness of the staff is unfortunate. Part of what makes cruising enjoyable is the staff. When the staff is miserable and stupidly rigid it impacts the overall experience. In summary - regarding the staff - they walked around like creatures from the Walking Dead and did not seem happy. Unless you bought a drink package getting an honest drink is impossible on Oceania. All drinks are measured pours and quite stingy. Even the "doubles" are weak. A double top shelf (i.e. Kettle One or Grey Goose) martini costs north of $22 before tip is included. Bartenders have zero flexibility to think on their own and actually some are worried about their pours because they are "scrutinized" according to one. Remarkably, Celebrity - a mass market line - makes much more honest and better drinks without the measured pour. Oceania shore excursions are consistently awful. I would not waste your money and instead visit sites such as tours by locals or Viator to arrange your own tours. Not only will you have a more customized experienced and skip out on painful bus journeys, but you will save a ton of money. As an aside, I think Oceania would benefit from increasing their prices slightly and making drinks all-inclusive. They should get rid of O Life promotions and just make every sailing with included WiFi, beverages, gratuities and lastly not insult guests by requiring tokens for the laundry. Those inclusions coupled with some serious Ritz Carlton style customer service training would potentially put Oceania back in the running. On all my previous Oceania cruises I booked future cruises. Not on this one. I am done with Oceania for the foreseeable future as I've tried other options and liked them better; hence the danger of trying other things as you might just like them better and change your spending habits. Sorry Oceania - what was once a fabulous product is just fair now when compared to the competition in the market. Read Less
8 Helpful Votes
Sail Date: August 2017
We always wanted to cruise on Oceania but never really wanted to pay the higher price. My husband is always looking for deals so when he came across this cruise and figured out everything that would be included this turned out to be a ... Read More
We always wanted to cruise on Oceania but never really wanted to pay the higher price. My husband is always looking for deals so when he came across this cruise and figured out everything that would be included this turned out to be a wonderful deal. Because this was our 1st Oceania cruise we decided to do everything through them (airline and transfers) once we arrived at the airport an Oceania representative was right there to greet us and took us to breakfast at the airport hotel. There was a wonderful lounge at the hotel we were able to use while we waited for the bus to take us to the pier. Embarkation was smooth and before we knew we were in our cabin. Needless to say Oceania did not disappoint, everything was fabulous. The food from the buffet to the specialty restaurants was the best I've ever had on a cruise ship. The service in the restaurants was top notch, they couldn't have been any more attentive. The cruise staff was so friendly I felt like I had known them forever. I will be sailing Oceania many more times. Read Less
9 Helpful Votes
Sail Date: August 2017
My wife and I cruised on Marina, from Southampton to Copenhagen, in August of 2017. We had originally booked on the Concierge level, but when offered an upgrade for an additional fee, we upgraded to a Penthouse Suite. We were not too ... Read More
My wife and I cruised on Marina, from Southampton to Copenhagen, in August of 2017. We had originally booked on the Concierge level, but when offered an upgrade for an additional fee, we upgraded to a Penthouse Suite. We were not too impressed with some of the issues we faced while on the cruise and the way some of the ship’s staff responded to these matters. Before getting into detail on the issues, we must stress that our butler, the housekeeping staff, and the restaurant and dining room staff did a fabulous job, were attentive and courteous, and are not related to the issues we encountered. Additionally, the Penthouse Suite itself was very well-appointed, a good size compared to the Concierge rooms, had lots of storage and a walk-in closet, and a sizeable washroom (the shower can feel a bit tight, however, when you’re over six-feet tall). Now for the issues we encountered. The first one concerned a bottle of 18-year-old Scotch ordered for our suite. The Oceania website indicated that this was a one litre bottle, but when we opened the box containing the Scotch, it was only a 750 ml bottle. When asked, our butler pursued the matter with other staff on the ship, but it took two days before I was informed that they did not have one litre bottles, at which time the original bottle was returned to me. During the two days that elapsed, there were a couple of differing stories about what was happening. In the end, I was offered four shots of the Scotch in any of the restaurants in addition to the smaller bottle, which still did not match the one litre quantity originally described on their website. I accepted this, only because I was getting tired of how long it was taking them to handle the matter. Given this is an error, I wonder if Oceania and their marketing folks will correct their website to reflect the fact that Glenmorangie 18 Year Scotch is not available in a 1 Litre bottle. Two other matters related to shore excursions. First, we had originally booked eight excursions each in March, choosing them to fit our schedule based on our preferences for dining on the ship. When we arrived on the ship, we received a letter indicating that one of our tours had been cancelled. After reviewing alternatives for this port, we could not find a suitable tour as a replacement. When I tried to get an answer from a supposedly higher level person, I was told that the excursion had been cancelled because “only 4 people had signed up” for the tour. If that were the case, why didn’t Oceania recognise this well in advance (say in July), and inform us at an earlier date, rather than after we arrived on the ship. For a supposedly premium cruise line, they should do better than last-minute advice. The other tour issue was related to an excursion where the time was arbitrarily changed from morning to afternoon. We didn’t notice this until the day before the excursion when we pulled the tickets out. Someone on the ship stated that the ticket pack included a warning that time could change, which may cover their posterior, but they should inform customers more actively when such changes occur. Perhaps Oceania needs to recognise that when people arrive on the ship, customers are actively trying to unpack while receiving communication about W-Fi, booze upselling, cruise details, etc., and may not check all details assuming that Oceania would be properly informed of such changes. The next problem was related to the canceled excursion. We advised the ‘Destinations’ people that we could not find a suitable alternative, and then asked the individual if the refund would be applied as a credit to my wife’s credit card. The individual responded in the affirmative. However, a few days before the end of the cruise, we checked with the ‘Reception’ people to confirm this, and were told that the refund was a shipboard credit that was required to be spent on board Marina. My wife and I told them in no uncertain terms that we had been advised differently, and it there was no way that we would be spending the amount onboard. At the point we checked, the credit and not even been applied to our shipboard account. I then asked to whom I should speak to escalate the issue, and was advised to return later to discuss with the assistant purser. When I returned to discuss with the assistant purser, she then agreed that they would refund the amount in US cash, but that she would need to talk to the “Destinations” people to have them process the refund. The assistant purser, then called me later to advise that a $100 per person amount would be applied as a ‘goodwill gesture’ – an amount less than what the excursions actually cost. So I pushed back again, and talked to the ‘Destinations’ people, who frankly were not very customer friendly, but who finally agreed to an amount that reflected the actual out-of-pocket cost for the excursion. I was then advised by the assistant purser that processing the refund would occur overnight, and we could see it on a preliminary statement the next day. When I went to check the account the next day, Oceania had added significant amounts for gratuities – gratuities which we had prepaid months before the cruise. We insisted that we had prepaid the gratuities, and the assistant purser agreed to check in the matter – the next day, the charges for gratuities were removed from the next preliminary statement. In the end, we finally received the amount in US cash. However, the lack of consistency and answers from various staff, the back and forth to resolve the issue, and the additional erroneous accounting charges were what I would call a classic ‘Gong Show’. The last item was related to our baggage upon disembarkation. The website description for the Penthouse suite specifically listed ”Last minute luggage collection” as one of the services exclusive to the suite. However, when we received our letter outlining luggage preparation, it stated. “Please place your luggage outside her sweeper statement by 10 PM the night” before disembarkation. Again, another visit to talk to the staff in ’Reception’ confirmed the 10 PM deadline – I showed them a printed copy of their webpage, and still got a deer in the headlights look. Obviously, Oceania links to upsell people to premium suites with promises that are blatantly misleading; the definition of last-minute to most reasonable people would be most couple of hours prior to disembarkation. Regarding the restaurants and the food, there were some items in Red Ginger that were ‘Wows’ (the Spicy Duck and Watermelon Salad, the Miso Glazed Seabass, and the Twice-cooked Crispy Chicken). Polo Grill was comparable in quality to most steak houses at which I’ve eaten, albeit not as good as higher end steakhouses. The Caesar Salad was definitely mediocre compared to most restaurants – while it’s prepared ‘tableside’, the dressing appeared to be prepared in advance, rather than the dressing ingredients being combined at tableside. Overall, I would rank the food as better than average, but not consistently as great as Oceania implies in their marketing materials. Additionally, in the Penthouse Suite, we were entitled to nightly canapes; however, there were a limited number of choices, and the choices never changed during the entire cruise. Oceania provides a survey for passengers to complete at the end of the cruise and I overheard one of the people in ‘Reception’ stated that they take these and customer feedback seriously. I did not complete the detailed survey as intended, as I was so frustrated with the above, but I did complete the free form section firmly requesting that someone with some authority contact me at home to discuss the several issues that we encountered on the cruise. To date (over fifteen business days since returning home), Oceania has not made contact, so it appears that they’re not interested in customer concerns or feedback, nor do they appear to be interested in making changes to avoid such problems in future. Perhaps Oceania should consider reducing the number of direct mail pieces trying to sell future cruises, and divert these funds so they can focus on responding properly to customer issues and improving communication and training to improve the customer experience. Given they purport to be a premium cruise line (and are often described as ‘upper premium’), our experience demonstrates that they seem to overpromise and under deliver. As someone who has spent several decades in the consumer and business-to-business marketing, communication, advertising, and web realm, dealing with customer issues is something that I was passionate about, and to which I responded extremely quickly. Oceania’s standards and resolution, or lack thereof, do not come close to the standards I would expect from a brand that purports to be a premium (or upper premium) cruise line. Read Less
2 Helpful Votes
Sail Date: August 2017
This was our first cruise with Oceania on the recommendation of our travel agent after an extremely disappointing Christmas/New Year Cruise with Seabourn earlier in the year. After 8 cruises with Seabourn our loyalty was trashed and we ... Read More
This was our first cruise with Oceania on the recommendation of our travel agent after an extremely disappointing Christmas/New Year Cruise with Seabourn earlier in the year. After 8 cruises with Seabourn our loyalty was trashed and we needed to look elsewhere. We enjoy good food, good service and wine and Oceania exceeded our expectations on all levels. Embarkation and Disembarkation was as smooth as you would expect and we were delighted to board this beautiful ship. Original artwork graced the walls throughout, lots of beautiful spaces are available to relax and generally the décor was very pleasing. We never felt crowded on this ship or had trouble finding a table in a restaurant or by the pool. The cabins are smaller than the Seabourn suites but this did not worry us in the least. We had a balcony and were not short on room. The food and the service were nothing short of excellent. The variety of cuisines available with the four specialty restaurants was wonderful and apart from these the dining room was always good as was the buffet in the Terrace. Oceania definitely provided us with the best dining experiences we have had at sea. We had internet and a beverage package included in our fare which meant we did not have to put our hand in our pocket for anything other than shore excursions if we chose to partake. We are not big on entertainment with regard to shows when we cruise as we are so busy throughout the days exploring new ports that it would be unfair to comment regarding the quality of the entertainment. As far as we were concerned the shore excursions were good when we decided to utilise them. Overall we loved our first cruise with Oceania and have put down a deposit for our next adventure. The more casual atmosphere they provide is a welcome change for us as we are so over formal nights and it was a delight for my husband not to pack the dinner suit. We embarked on this cruise with no expectations and we were thrilled with our experience on all levels. Thank you Oceania! Read Less
6 Helpful Votes
Sail Date: April 2017
The itinerary was the attraction as well as the benefits conferred as a result of my cruise status (over 15 with Oceania in the last 5 years.) The service in the cafeteria was sub-par. many of the servers didn't speak adequate ... Read More
The itinerary was the attraction as well as the benefits conferred as a result of my cruise status (over 15 with Oceania in the last 5 years.) The service in the cafeteria was sub-par. many of the servers didn't speak adequate english to understand the request of the passenger. They made little effort to comprehend and would just stare awaiting the passenger's clarification of the english word for the food. The servers frequently slapped the food on the place with subtle hostility. Moving on to the entertainment, the musicians in the onboard band played without passion or emotion. Nice for a less than mediocre high school band fulfilling a requirement but surprising on a 5 star ship. The string quartet played out of tune and without enthusiasm. The visiting entertainers were spotty as to talent. Destination services was a disaster of disorganization. passengers were kept waiting until the ship was docked and ready for disembarkation and bus loading before tickets were issued thus delaying the departures and adding serious confusion and amazement at the lack of crowd and loading management. My gratuities were included for a month trip but the ship insisted they were included for only a portion of the trip. As I write my travel agent is attempting to correct that erroneous position and obtain return of the over charge. The general atmosphere has change as related to service during the time I have cruised but this trip was surprising in its lack of politeness toward the passengers. In light of the fact there is an increase of 5 star and better competition, I am surprised Oceania is seemingly unaware of their descent toward average. Perhaps it was just a string of 30 bad days for the staff. Or, perhaps it is a suggestion of future deterioration. I hope not. Read Less
5 Helpful Votes
Sail Date: November 2016
We booked this cruise because of the ports and Jacques Pepin would be on board. We upgraded to a marvelous Owners suite--8th floor. I didn't like we were on the 8th floor at first, but once in suite, it was glorious and contrary to ... Read More
We booked this cruise because of the ports and Jacques Pepin would be on board. We upgraded to a marvelous Owners suite--8th floor. I didn't like we were on the 8th floor at first, but once in suite, it was glorious and contrary to other reports, we got lots of sun on the balcony (we were in an oceania suite on prior cruise and never got sun...so it depends on how the ship is sailing). Food was always good...service in Jacques was rushed, Toscana very slow and Polo right on the mark. We ate in our room several times and Butler always did a great job. Service: Cabin service was always good. Our butler was very good. We were alerted by another CC person that there was a virus on the previous cruise. When we boarded there was no sign of the virus OTHER THAN the endless TV "ads" about washing hands and singing happy birthday twice. There were also announcements about how important it was to have a clean ship. Needless to say, even though, (and I applaud the Staff) we weren't at a high level of sickness, the Captain was always one step ahead of protocol to prevent further spreading. It didn't work! I got sick on day 3--24 hour virus as did at least 6 other people I knew from CC. It took me two bounces to get attention from the infirmary and got a great nurse to come to my room with nausea pills and tylenol for my fever. Here is my BIG issue: When I wanted to speak to the GM and applaud the efforts of the crew in trying to keep one step ahead (as well as point out some of the areas that could be improved), the front desk wanted to know if I had an appt, then would not give me an appt and asked if I could speak to the Cruise director...and eventually got the assistant cruise director. REALLY? Each and every time on previous cruises, when I wanted to speak to the GM, I GOT TO THE GM! I am only a 7th time cruiser and I was in the Owners suite, but that made no never mind. This is the second cruise in 1 year that got a virus. CLEARLY there is a problem with Oceania protocol, even though I do applaud their efforts for going above and beyond. For example, on Riviera last year, they NEVER enclosed the buffet with saran as they did on the Marina to prevent folks from trying to touch things. I STILL THINK OCEANIA DOESN'T GET IT. AND the GUESTS don't get it. When the Cruise Director refused to pas the mike around during a wonderful event with Jacques, the guests booed the concept. REALLY? They wanted to pass germs around? Unfortunately the CD didn't handle it well as he did not tell Jacques in advance how he would handle the Q/A and even Jacques made fun of the arrangement. The CD should have made a direct comment about the safety of the passengers but instead just said this was CDC protocol (like who cares or understands)..... Bottom LINE...I am going to try a different cruise line before I return to Oceania...I am very disappointed. Read Less
8 Helpful Votes
Sail Date: September 2016
St Petersburg has been on my bucket list but I wanted to avoid the crowds of summer so the dates were ideal. They also offered a substantial number & variety of shore excursions from which to choose The ship came highly ... Read More
St Petersburg has been on my bucket list but I wanted to avoid the crowds of summer so the dates were ideal. They also offered a substantial number & variety of shore excursions from which to choose The ship came highly recommended & surpassed expectations. we opted for a local tour guide, again to enjoy a small group & we chose Best Guides , located in St Petersburg. Not only was it less costly than the ship's excursion but everything about them was excellent. The planning was perfect, the guide was delightful, knowledgeable & allowed us to make modifications to the itinerary - some before we left & another while we were there. I highly recommend them. The ship was excellent - the food & service was outstanding. We visited 9 countries in 12 days which was a trifle hectic but quite doable. Comments from most other guests were all favourable & I wouldn't hesitate to travel with Oceania again Read Less
5 Helpful Votes
Sail Date: September 2016
We wanted to celebrate our special anniversary in a memorable way, this trip was beyond our expectations. We chose the Marina at the recommendation of friends, and the Baltic cruise was on our bucket list. We were so happy with both ... Read More
We wanted to celebrate our special anniversary in a memorable way, this trip was beyond our expectations. We chose the Marina at the recommendation of friends, and the Baltic cruise was on our bucket list. We were so happy with both choices. The ship was so well equipped, just the right size for us, and every meal was a gourmet treat. We especially loved the Red Ginger. The cabin was a concierge, a balcony to enjoy the scenery and luxury bathroom, with the added feature of access to the concierge lounge that allowed us access to early morning coffee, newspapers, etc right on our level. Nice perk. The staff could not do enough for you and very friendly, always a genuine smile.Lots to do and see on the ship itself, great evening entertainment but we were kept busy with daily shore excursions. We did not book these thru the ship but thru small group tours with SPB tours or we just went out to explore ourselves. Every city and country we visited had a different flavor, people and politics which we discovered with delight. The best part of the tour is that we met so many interesting, like minded people on the ship, becoming friends. The world is made up of friends and we will be keeping in touch with them. WE would not hesitate to travel on the Marina again and strongly recommend to our friends Heather and Vince Meehan Campbellville Ontario Read Less
3 Helpful Votes
Sail Date: September 2016
We chose the Baltic cruise with the Oceania Line on the Marina Ship mainly because of the Itinerary. The itinerary of the ports of call was terrific. We totally enjoyed the stopover in St. Petersburg - it was the highlight of the trip. ... Read More
We chose the Baltic cruise with the Oceania Line on the Marina Ship mainly because of the Itinerary. The itinerary of the ports of call was terrific. We totally enjoyed the stopover in St. Petersburg - it was the highlight of the trip. We spent a day in SPB and then a day in Moscow, and then the final day back in SPB. We used Alla Tours for this experience and it was as great as we could have expected. We enjoyed every single port of call and had great tours and did some of the ports on our own. Oceania - Marina was a great ship. We never felt movement over the Baltic Sea and we had a Penthouse Suite which was spacious and very well located on the ship with great amenities.. The food was very good. The specialty restaurants were gourmet. The Wine Spectator dinner that we spent extra for was superb. All in all I would rate this particular trip 5 *****. Read Less
2 Helpful Votes
Sail Date: September 2016
This was the 12 night cruise from Stockholm to Amsterdam. Three days in St. Petersburg was the highlight of the trip. Staff was extremely helpful, mostly friendly, but somewhat impersonal. This may be for a couple of reasons: 1) the ... Read More
This was the 12 night cruise from Stockholm to Amsterdam. Three days in St. Petersburg was the highlight of the trip. Staff was extremely helpful, mostly friendly, but somewhat impersonal. This may be for a couple of reasons: 1) the Captain's leadership style, and/or 2) It appeared that many staff members were about to leave for vacation. Many ratings were downgraded because of one or two issues we experienced: 1) Dining and Service - main dining room food and service was poor, with surly wait staff and food well below the quality of the other on-board restaurants. We preferred eating in the Terrace to the Grand Dining Room. This was the reason for the downgraded ratings. 2) Enrichment Activities - This is a somewhat small ship and activities are limited, probably based on previous customer desires and feedback. Not bad, just limited. 3) Shore Excursions - One shorex was most unfortunate: Gdansk, Poland. This was not so much the tour as the tour guide, who did as little as possible to make the experience enjoyable. He basically left us on our own to see the old town area, plus showed no interest in our questions and/or comments during the tour. His response to me when I asked him about my family's home village about 50 miles from Gdansk was an indifferent "You can Google it." Also, the ship's excursions were overpriced and undervalued compared to what we booked independently in several cities. 4) Value - Some port times were painfully limited. Longer times in Tallinn, Gdansk and especially Copenhagen would not have impacted next morning arrival times at next ports of call. Read Less
5 Helpful Votes
Sail Date: August 2016
The staff of the Marina very attentive. We were very pleased with the service provided by the wait staff and our room steward. The wait staff are very busy but we found that they try very hard to please. Our room steward was remarkable in ... Read More
The staff of the Marina very attentive. We were very pleased with the service provided by the wait staff and our room steward. The wait staff are very busy but we found that they try very hard to please. Our room steward was remarkable in her willingness to be helpful. We had a butler that was very pleasant but needed to communicate better and take more initiative. We would ask him for some and we would not hear back in a timely manner. We found that we had to make our own arrangements. The food was very good and well presented. We hope that the tendency to use premixed foods like liquid eggs and orange juice from concentrate does not become a trend which would spoil Oceania's sterling reputation for quality meals. We also felt that the furniture throughout the ship although very stylish was snot comfortable. The seating was quite low. It was not uncommon to see a person being pulled out of the chair by a partner or friend. The enrichment lectures with Kathleen Wulf were excellent. She provided a great deal of useful information both general and specific about the countries and cities that we were visiting. The cruise director was also helpful in recognizing that many passengers prefer to explore the destinations on their own. He would be sure to let us know of bus shuttles, taxi availability as well as tour buses like Hop On, Hop Off. The excursions that we took through the ship were good and took us to areas that we might not have discovered although we sometimes felt rushed with only 20-30 minutes free time. Read Less
4 Helpful Votes
Sail Date: August 2016
We have taken a lot of Oceania cruises and especially like the larger ships, primarily because of the cabins, the large bathrooms, the magnificent common areas and our favorite restaurant, Red Ginger. The food generally is great. 22 nights ... Read More
We have taken a lot of Oceania cruises and especially like the larger ships, primarily because of the cabins, the large bathrooms, the magnificent common areas and our favorite restaurant, Red Ginger. The food generally is great. 22 nights and only one meal in the main dining room, veal roast, that wasn't good. Most meals were better than fine restaurants anywhere and Red Ginger's surpass any Asian place, especially the lobster pad Thai, the crispy duck/ watermelon salad, panang beef and the sea bass. They are worth the price of admission And of course there is no price for admission! . ALL the wait staff, maitre d's and help in general couldn't have been nicer or more helpful. The cabin however was starting to look shabby and the balcony was dirty feeling. NCL might have cut some corners but in general we still love Oceania. . . We don't take excursions because they are too expensive for what you get. Oceania has wonderful itineraries and in our experience the ports-not Oceania- offer free shuttle service into town if the dock is any distance from the city center. All in all we love it. Read Less
8 Helpful Votes
Sail Date: August 2016
I am normally a serial complainer and fault finder, but Oceania beat me this time !! I went on this cruise which I did on the same ship 2 years ago and had been to most of the ports of call before only one was not worth the effort ... Read More
I am normally a serial complainer and fault finder, but Oceania beat me this time !! I went on this cruise which I did on the same ship 2 years ago and had been to most of the ports of call before only one was not worth the effort Kristensand .. The boarding in Southampton was exceptionally fast and smooth to find Marina was in immaculate condition, the cabin was ready us by 1pm.. We ate in mainly the Specialty restaurants and had the most superb food on any cruise, I usually find fault with something but could not here.both service and food were 100%. The service from all the staff was exceptional and put this down to the new Hotel Manager who was non stop at being everywhere everyday, he even went round tables in restaurants speaking to guests . The entertainment and lecturers were poor to say the least, words escape me to describe the violinist bizarre is the only word that comes to mind . Leaving the ship in Copenhagen was also smooth and speedy, Thanks O C for a wonderful experience and am looking forward to my next one. . Read Less
10 Helpful Votes
Sail Date: April 2016
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very ... Read More
We chose this cruise of Polynesia solely because it was going to Easter Island - a port that few ships go to, and they are usually on a world cruise. We also were interested in going to the Pitcairn Islands, another port which is very hard to visit. Because of these two ports, we were willing to pay two to three times what other highly rated ships charge for tours of Polynesia, but without Easter Island or the Pitcairn Islands. Months after booking, we were informed that we would not dock in the Pitcairn Islands, but only have a "Pitcairn Island Experience." Well, ok, we still were willing to pay the premium to see Easter Island. Unfortunately, even though Easter Island was a two day (ovenight) stop, the Captain decided once we arrived there that the ocean waves were too large to use the tender, and then, to our amazement, he later announced that the weather forecast for the next day was also for high waves so he just left. We had nowhere to go, as Lima was our next, and last, stop, and it was a four day cruise away. Passengers were outraged that he did not stay there to see if we could land the next day. We ended up getting to Lima a day before embarkation so we just spent the day sitting in the harbor. Even though the Captain was not willing to use the tenders in Easter Island, and not willing to wait for the next day to see how it looked (remember we were scheduled to spend two days there and we all know how accurate weather forecasts are), he was able to board the new entertainers, as well as food and a large group of government officials. So, we wasted all that money and never saw Easter Island (other than from a distance). The food was pretty good, and the service was very good. The ship was ok, but nothing special. In fact the ship seemed seemed very jerky when you were on the upper decks. Entertainment was ok, but not as good as on Celebrity or Royal Caribbean. Two final points: 1) Most of the ship tours were booked and unavailable to us, even though we tried booking them months in advance. When we complained to Oceania, they seemed not to care. 2) Embarkation was horrible - flights from the US arrive at 6:00 am and you could not board until something like 1:00 pm. Oceania made only very minimal arrangements for the passengers to spend those 7 hours (essentially sitting in a conference room). We ended up walking around in the heat, after flying all night. So, overall, I would rate Oceania very low - the food and service were fine, but much else about them was very poor. Clearly not worth the premium they charge. Read Less
5 Helpful Votes
Sail Date: April 2016
Sailed from Papeete, French Polynesia to Lima Peru. Cuisine on ship was unbelievable. Top quality food. No charge for specialty restaurant dining in the four specialty restaurants on board. Main dining room was excellent also. ... Read More
Sailed from Papeete, French Polynesia to Lima Peru. Cuisine on ship was unbelievable. Top quality food. No charge for specialty restaurant dining in the four specialty restaurants on board. Main dining room was excellent also. Specialty restaurants require reservations, but the main dining room did not and we never had to wait. For lunch the Dining Room featured different areas of the world each day and a food sampling plate was available of special delicacies. Don't normally eat in the buffet for evening meal but couldn't pass up, steak and lobster tails on two occasions. Higher staff to passenger ratio and it showed. Prompt attention to all details, whether dining or cabin. Staff was extremely friendly and efficient and frequently remembered our last name. Ship never felt crowded. Afternoon tea was special and sweets served often changed, accompanied by a string quartet. Only disappointment was not being able to tender in at Easter Island due to weather on both scheduled days. Rest of the ports were special and we enjoyed each one. You do pay more on Oceania but the money was well worth it. There is no charge for soda or specialty coffees. Have a variety of Coke products along with bottled water in stateroom refrigerator at no charge with daily replenishment was nice. Also encouraged to take readily available bottled water (free of charge) when going off the ship. Some of the meals like all those in Red Ginger Restaurant, ate there three times, equaled or exceeded some of the top restaurants around. Read Less
9 Helpful Votes
Sail Date: February 2016
We had a superb trip, nice people aboard. I have mobility issues so we booked the handicap cabin with Balcony . Oceania have only 6 handicap cabins aboard....for that I fault them. On most cruise line you can book a handicap cabin at ... Read More
We had a superb trip, nice people aboard. I have mobility issues so we booked the handicap cabin with Balcony . Oceania have only 6 handicap cabins aboard....for that I fault them. On most cruise line you can book a handicap cabin at everylevel, but on Oceania there is not much choice. the service from staff is excellent. Grab bars in all public washrooms. Staff carry your food to your table if you eat in Wave or Grill terrace on the 12 th floor. We loved eating on the deck outside in the back of the ship. Internet access was good, very fast early in the morbid or late at night, very slow for obvious reasons during the day. Food was excellent everywhere but our personal favorite was red ginger. Jacques being second. The room was spacious, pool area usually not incredibly busy. In destinations Bora Bora and Moorea were by far our favourites. Embarkation was not great and disembarkation was better. One nice thing is that they allow you to bring your wine (great in Australia and New Zealand) aboard. There is a 25$ corkage fee and if you do bring liquor you can only drink it in your room . All in all a very nice experience Read Less
1 Helpful Vote
Sail Date: April 2015
Marina is a beautiful ship with fabulous food, a really nice salt water pool, a nice fitness center/spa, library and Internet cafe next to coffee shop, enrichment, visual art and culinary classes, putting, ping pong, needlepoint, line ... Read More
Marina is a beautiful ship with fabulous food, a really nice salt water pool, a nice fitness center/spa, library and Internet cafe next to coffee shop, enrichment, visual art and culinary classes, putting, ping pong, needlepoint, line dancing, evening dancing with Big band or the Sligo band and late night theatre. There was Bridge and other card/board games and a Casino. The itinerary was an excellent one on our Papette FP to Charleston SC last month. Each area unique in history! It would take pages to describe the beauty, culture and great people we met along our journey! Would definitely recommend French Polynesia as a destination! We had upgraded last minute to penthouse from veranda. Both are very nice, however the PH closet is really walk in and fabulous. I liked the spacious design of the room as well. Didn't really use Butler for much. He took laundry for pressing and cleaning which any of other stewards do as well. I suppose if you wanted to dine in he would be more helpful as when I ordered breakfast to the room one morning, he set table with tablecloth, glasses and silver and served food like a waiter in the dining room. I enjoyed onboard, the pool, sauna/steam room, art classes, enrichment series, and line dancing. I heard from others the culinary classes were great. I loved the music, from the string quartet to piano bar and the two bands, each different in their own way! Overall the staff was excellent. We had a few quality improvement issues which were addressed with GM. I would like to have seen more daytime music on sea days otherwise all the music venues were great! We changed to handicap room second leg of b2b to one of 4 Veranda HC which was great as we had more room for mobility scooter and other medical equipment. The bathroom gets soaked when you take a shower. It was great for my husband as there was a shower seat. I usually took my showers in the spa! Javier, an excellent Chief Concierge arranged assistance for our departure which made it much easier for my husband, a handicap man on a mobility scooter and many others. We have 2 more upcoming cruises with Oceania. Ships we've been on and love. Sail on! Read Less
Marina Ratings
Category Editor Member
Cabins 4.5 4.5
Dining 4.5 4.5
Entertainment 3.0 3.1
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.0
Family 1.0 4.0
Shore Excursion 4.0 3.1
Enrichment 5.0 3.6
Service 4.0 4.5
Value For Money 4.0 3.8
Rates 4.0 3.9

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