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109 Southampton P&O Cruises Britannia Cruise Reviews

Wanted value for money to cooler place in summer. Had read mixed reviews . wanted to find out for ourselves. Speaking to others, you love it or hate it. Marmite ship was someones description. Geared to under 50s = constant background ... Read More
Wanted value for money to cooler place in summer. Had read mixed reviews . wanted to find out for ourselves. Speaking to others, you love it or hate it. Marmite ship was someones description. Geared to under 50s = constant background carcophany of pop music apart from last 2 days when the food also seemed to improve slightly too. Small balconies with swing doors requiring loungers to be in position to hold them open = noise. Pivot doors taking up space in already small shower rooms. Duvets too heavy and pillows with no resilience. Smaller lifts gave rise to queues.especially for disabled and some passengers were not overly polite or aware/bothered! Some plain rude.Spacious ship though = easier getting about. Public areas were freezing. Cold outside 11 to 13 degrees but do not expect inside to be the same! Complained = ignored! Contradiction was that many .passengers seem happy to roam in flip flops ,shorts and vest! Sunbathing even. How? Why? Booked car in St Petersburg.Kind helpful very pleasant in spite of having no knowledge of our needs from P&O. Complained = smiley apology! Cobbles we were aware but for wrong shuttle drop off presenting more huge cobbles.No.Other wheelchair users were so afflicted, Complained =smiley apology. Peninsular restaurant = yellow broccoli. Complained got extra dish of it! Black eyed potatos , Sloppy prawn cocktail, Plum pudding with scone for sponge on top. Carrot cheesecake =dry cake.Inadequate over embellished menu with slow service altering to rushed 1/2 hour before closing time. Limelight Club read Ruth Madoc and Hi Di Hi. Food and service abysmal, Starter was 4 small breadsticks and 8 1/2 inch cubes of something.... to share! This, spaced out over 2 hours because the act was scheduled to play in sections.Paid £70 pounds for this! Not happy. Gareth Gates was superb however.Excellent singer . Wish he had sung 1 or Frank Sinatra as his early years. Lecturer Dave Wright was also superb. Heard every word and entertaining delivery made for good assimilation of facts. = Romanovs, Russian Revolution, St George and Mary Queen of Scots. Amazed with 3,600 passengers and small lifts, self help people at disembarcation were given the same time as the rest for vacating cabins. Chaos! Some people were juggling 4 maxi size suitcases! [2 week cruise!] Read Less
Sail Date July 2019
Embarkation was a disaster. P&O sent an email out the evening before but hardly anyone got it. They should have rang each party leader. The boat didn't arrive until 5pm on the day then there was 2-3 hours of guests getting off ... Read More
Embarkation was a disaster. P&O sent an email out the evening before but hardly anyone got it. They should have rang each party leader. The boat didn't arrive until 5pm on the day then there was 2-3 hours of guests getting off until everyone else could get on. PO staff were telling arrivals one thing, whilst the car parking company told everyone something else. They laid nothing on for anyone. No refreshments - just pandemonium as 100's of cars jammed the roads surrounding the port. After an hour in the embarkation area we eventually we got on at 9pm and went straight into the canteen, i mean buffet for some mediocre food before going to our cabin. For losing an entire day's use of the boat we were given a paltry £20 each "credit" so not even real money. The boat itself was a real disappointment. Very dark and disjointed. All the lift areas had no natural light. It was like the dim entrance to a cinema screen. Queing for a lift for 2-5 minutes every time we used them - and they stop at every single floor they pass. There is a 2-storey section in the middle which doesn't really work and it also makes getting from the back of the boat to the front a chore of going up and down levels to pass it. The restaurants did not have a very grand feeling to them. They rely heavily on indian staff whom dont really have much to say. Usually on say royal caribbean, you'd have everyone from Peru to the Philipines - all smiles and fun. The staff here lacked any sort of personal feelings and none made conversation. "Do you want a bread?" and then you'd pick a bun out of a basket. "Order sir?" then you'd roll the dice on the main course which were edible but nothing special at all. For example on say the Independance of the seas, the soup would be like French Onion soup with melted Gruyere cheese and baked mini loaf. Whereas on Britannia it was powdery tomato cup-a-soup complete with croutons. Served in a little cat bowl ! The only food that we thought "mmm this is nice" was the pizza place near the pool. The rest of the places were similar to what you'd eat on a ferry. The pool area was poor. There was too very small jacuzzi and there was always teens in there splashing each other in the face and squealing. Nobody really policed it. There was two pools and one was shut - so the other was utterly rammed with kids aged 5-12 all bombing and diving. Whereas on other boats there is a big screen playing movies or music videos, the Brittania had nothing. There was a bit of a DJ whom played banging music like Baby D 'Be my fantasy' and Robin S again and again, every day. No classy chill out music - it was more like Butlins. When we visited Guernsey it was a complete farce. We went to the buffet for breakfast and qued like cattle to get a clean table, then we went down to like Deck 5 to get the tender - and we were shuffled into the Theatre and given a raffle ticket. The entire theatre was full to the brim at one point - and they'd call off a couple of dozen people every 15 mins on to the tender. We sat in the theatre at 11.35am and it was bang on 1pm when we landed on land !!! We sat for half an hour on the tender itself for no reason at all. As it happens, my friend and his family were on the Sapphire and they were there at the same time. We text each other. They had 3-4 boats taking them to land it start to finish it took 20 mins. Why did we take 1hr and 25 mins ? The only saving grace was the room was nice and quiet. The bunk bed system worked well. The balcony was really small. On Royal Caribbean you can order food or view your bill via the interactive TV menu - but nothing like that on Brittania. Even room service or breakfast was done via a form that was completed and put outside of the door. Breakfast choice was poor - toast, coffee, croissant or this panini thing with tomato and sausage in. It was damp and soggy. Room attendant was utterly useless. When we got there the first night, for a moment we thought our two kids were sleeping on the tiny single-sized sofa bed. We hadn't noticed the bunk that drops out of the ceiling. I called in the attendant and she shrugged and said yes it must be that they both sleep on the sofa bed ! then later on she was in our room with another woman who magically dropped the sofa out of the ceiling for us. Why didn't she know this when we spoke to her? there was no animals made out of towels on an evening. We just had 2 naff chocs left on bed (there was 4 of us in the room!) I spoke to several other guests and nobody was impressed. Several said the other P&O boats were better - but after experiencing the food etc, it just is nowhere near as good as RC's. Not even close. Finally - kid's club.... the negativity continues. It was terrible design. My son is 11 and on Indy he could sign himself in and out - but not on Brittania. He didn't have much to do except Ping Pong. My youngest would go to club after evening dinner and they sat them all in the corner and put on a film. No fun whatsoever. Meanwhile all the staff stand chatting in the office having their own little social. No painting, no music, no fun whatsoever. They were bloody ignorant as well. The time we'd stand there buzzing the door and they would just ignore and ignore it. A parent in front of me had a little row with the woman in the room with 5-8's in it after she knocked and rang the buzzer for about 5 mins and the staff stood chatting to themselves. We were fuming. In closing , the entire trip was very very very average. I will likely never try P&O again. Certainly not the Brittania. I picked this boat as it's the biggest and newest. Dont make the same mistake as us. It's garbage ! Read Less
Sail Date May 2019
A number of poor things in relation to the Britannia, some easy to change, others just poor initial design: 1. A real faux pas to not have stairs up the centre of the ship, makes orientation around the ship problematic, means people ... Read More
A number of poor things in relation to the Britannia, some easy to change, others just poor initial design: 1. A real faux pas to not have stairs up the centre of the ship, makes orientation around the ship problematic, means people gravitate to the lifts unnecessarily, really poor design flaw. 2. Incredible that hand hygiene was not a significant issue, no staff on entrance to any of the dining areas and buffets ensuring hand hygiene from passengers. 3. Very lacklustre staff attitudes, told that automatic tipping on P&O is disappearing, wonder if it is affecting how staff work. 4. Size of the gym to the size of the ship is laughable, one shower and one toilet in the changing area - 4,000+ passengers! 2 sit up bikes too. Very poor considering that we should be pushing a healthier lifestyle. Think they are too busy promoting the pay for spa instead. 5. Steam room in the gym was scolding hot, came out burnt after 10 minutes. 6. Complaints pretty much ignored, fits with lacklustre staff, number of occasions I received half service. 7. Cabins are small, trying to get too many on board I had a good break as a holiday, but will avoid Britannia in future. Think this ship is really poorly managed at present. Read Less
Sail Date March 2019
Only cruise to the destinations at the right time. A lot of people who just like to drink eat and drunk a lot of the time. Dramas constantly going on with lots of people gossiping. Stealing from the shops and they are not that great ... Read More
Only cruise to the destinations at the right time. A lot of people who just like to drink eat and drunk a lot of the time. Dramas constantly going on with lots of people gossiping. Stealing from the shops and they are not that great either. Been on lots of other cruises with other company's and I must say this has to be the worst. Not A lot of choice of entertainment and what there is much the same pub quiz bingo etc. Every single thing you have to pay for even water now that I feel is bad. Dining seating times are not always suitable and they would not change ours to an earlier time for even a birthday night so we never ate in them. We only ate in what was called the push and shove / canteen or known as the buffet resturant. Think wisely on who you travel with. Read Less
Sail Date October 2018
Having been on the boat exactly a year prior when it was like a busman's holiday for the rescue services and the hygiene and couldn't give a monkeys attitude of the overwhelming majority of the staff was an utter disgrace, we put ... Read More
Having been on the boat exactly a year prior when it was like a busman's holiday for the rescue services and the hygiene and couldn't give a monkeys attitude of the overwhelming majority of the staff was an utter disgrace, we put it down to leaving on Fri 13th and them on their last cruise before leave. The ship itself is beautiful, not worthy of the clowns running it! So to this year, the above was more or less all addressed, night and day on that score truth be told, so could they ruin it?......Oh yes they can! The cost cutting was plain to see, embarrassingly so at times with the food and the entertainment, the accountants had been at work but overly so, very few of them look at the bigger picture. The choices of food this year was so small, i am a fussy eater but last year i always had 3 or 4 options which is more than i'd expect, this year i lived of ham rolls made up by myself. My other half who has no problems normally also struggled to find something edible. They claim British themed cruise line, since when did Britain live of cheap cuts of pork everyday. God alone knows what part of little England some of these dishes are from, never heard of the majority and upon seeing them quite glad of that fact. Day 14, we get beef, don't get excited it was brisket. As for the shows, last year full of top quality entertainment, this year 2 acts at the very end only thing worth watching. A comedian that was about as funny as a fire in an orphanage, the headliners theatre company (ship crew) were so bad people were cringing for them. What are you doing P&O, a ship Britain could be proud of if it wasn't owned by US company carnival, you sort out the major issues of 2017 when everyone got a Free cold only to let cost cutting spoil 2018. such a shame for a beautiful ship but to be living of ham rolls on a 5* cruise is poor beyond belief. We also got hoodwinked into taking a superior deluxe cabin on A deck, we had balcony on g deck previous which was totally fine, don't listen to their sales crap unless you want to hear high heels 24 hours a day on your ceiling. Go back to basics P & O, hygiene and good food choice, throw in a few good shows (nobody will like them all) and it will make such a difference. Good numbers by accountants does not equal repeat custom so false economy. Read Less
Sail Date October 2018
After a first and very successful cruise on Ventura in 2017, my husband and i were immensely looking forward to our 2nd cruise on Britannia in October 2018. We read the reviews; just as we had for Ventura; but dismissed them as there ... Read More
After a first and very successful cruise on Ventura in 2017, my husband and i were immensely looking forward to our 2nd cruise on Britannia in October 2018. We read the reviews; just as we had for Ventura; but dismissed them as there had been bad reviews of Ventura too, but we'd not had a single issue (apart from a minor dislike of the buffet restaurant which we found cramped). Unfortunately; in hindsight the bad reviews of Britannia are accurate. It was a disappointing cruise from the start. I will say that our cabin was perfectly fine, and the steward service excellent, our steward was a delight and the highlight of our cruise. However service elsewhere on ship was somewhat surly from time to time and lacked the friendliness and attention to detail we experienced on Ventura. Embarkation was flawless and we were on the ship quickly; our luggage arriving quickly afterwards. We unpacked and found the cabin to be perfect; although we were disappointed that we couldnt folllow our spending on the TV like we could on Ventura. the Horizon Buffet restaurant is a massive improvement on the buffet restaurants on Ventura, far more wide, open spaces, easier to navigate with a tray. The restaurant is very popular and you are better to go earlier or later; avoid it at busy times if you want to find a seat. I felt the food on offer was better quality than on Ventura. Unfortunately the same could not be said for the MDR; we were booked on the 2030 seating and frequently across the 12 nights of the cruise the food quality was poor and once I even sent food back - food from Marco Pierre Whites menu, nonetheless! - because it was stone cold! Entertainment. The entertainment was abysmal. We saw PULSE so many times that we even started noticing when they rejigged their shows; meaning they'd perform some numbers on their 80's show, and then they'd appear later in the cruise slotted in on another show called something else. There seemed to be much more variety on Ventura and we had been able to see quite a few different acts. The Limelight Club. We were really looking forward to this - but our choice of act was either Claire Sweeney or Cheryl Baker. And we're not in our 70's, so that was rather disappointing. We had to give it a miss. The Crystal Room - what an utter, utter waste of a venue. Absolutely beautiful, elegant space, wasted night after night after night with a dreary singer, followed by " and 1,2 3, 4...!!" instructor led Ballroom dancing for old people. Utter, utter waste of a beautiful venue and a space that could have been put far better to use. Decor - believe the reviews. Posh ferry springs to mind. Ventura is not in the same league as Princess or MSc ships; but Britannia as the flag-ship was expected to have a sense of refinement and class. It doesnt. It is dark,dreary and... to our cost we found out, not as well maintained from a cleanlinless point of view. Everywhere we went on Ventura, there were staff cleaning. I lost count of the number of times i saw the handrails on the staircases being polished and cleaned with hand sanitiser. Not once did i see this on Britannia....as a result I caught a virus. By the end of the cruise, and after I had been too ill to get off the ship for 5 of the destinations, the whole ship had it and it was dubbed "Britannia Cough" amongst the passengers. On return home I saw my doctor who prescribed yet more antibiotics and steroids; and I was ill for a further two weeks. We are booked on Azura for September 2019 which we booked prior to booking Britannia; and we have high hopes that it will be similar to the lovely time we had on Britannia. Unfortunately the Britannia cruise has done its worst; and we are booking with Princess for 2020. Read Less
Sail Date September 2018
First time on P& O but not first cruise ! To say it was disappointing is an understatement . Bland and cold food in the Buffet on a daily basis. Lack of organisation within the buffet area no flow around the area. Constant sell, ... Read More
First time on P& O but not first cruise ! To say it was disappointing is an understatement . Bland and cold food in the Buffet on a daily basis. Lack of organisation within the buffet area no flow around the area. Constant sell, sell , sell from the minute you walk in the ship. Was offered a beverage package on six separate occasions within the first three hours also offered the sunlight sailaway onfive different occasions. Speciality restaurants namely the Beach House serving ribs with congealed sauce on top. Totally inedible. Drinks served not as advertised . Everything seemed so much trouble . Pimms served without a straw ! When asked for straw as it really is quite impossible to drink without one. Told that they are sure I can manage without one! NoroVirus outbreak due to poor hygiene standards! Tables cleaned with same cloth throughout the bars! Staff using toilets but not washing hands following visit ! No cleaning seen throughout the cruise ... very poor standards . Epicurean restaurant afternoon tea experience was ruined by restaurant staff clearing tables whilst still eating. Told have to prepare for evening service ... not why people are still eating surely. Entertainment very ameteur performances . Used to West End standard shows. Would not recommend P & O at all. Read Less
Sail Date July 2018
We had sailed on Britannia previously. The second cruise she ever made. That was our first time with P&O and we disliked it so much (as my review at the time will explain) that we said we would never cruise with them again. This cruise ... Read More
We had sailed on Britannia previously. The second cruise she ever made. That was our first time with P&O and we disliked it so much (as my review at the time will explain) that we said we would never cruise with them again. This cruise was a present to us though. So the choice was made for us and we gave the ship and line another chance. Again, nothing has changed and we won’t be returning to P&O and the problems with Britannia are still the same as before. The food was the main issue. As we had a large suite, we had access to the epicurean for breakfast. This was an excellent restaurant and the service and food was perfect. Friendly servers who were great with our little girl. The same can’t be said for the Oriental dining room. The food was constantly dry and cold and could take up to 45 minutes between courses which made meal times drag out. With a one, nearly two year old with us late at night, this was a big problem. The choice of food was poor and we all often struggled to find anything to eat. The buffet was no better. Food tasted as if it had been left under heat lamps for hours and the choice was small and poor and repetitive. It feels as if they are purposefully making the food bad to force you to spend money in the other restaurants. They do seem to like to up sell and try to drain every penny from you at every turn, with ads almost every day for £25 sail away parties and drinks. I know every line does this. We are not strangers to it. But it seems more obvious and blatant with P&O. The grab and go is a great idea and handy for excursions, but again, the food is the same every single day and there is little choice. We were not the only people to complain about the food. Many other passengers mentioned how poor they thought it was and that they’d never had another line with such a poor main dining room experience. The waiters seem overworked. Too many tables each to actually be attentive or get anything to you quickly. Or even top water up. Something which should be simple. The reef kid’s club is better for older children than young. Lots of forms to fill in and lots of rules. We hadn’t come across anything like it on other lines. For you her children there isn’t much in the horizon program. Only the actual play room. A few times we went to the right venue at the right time for an activity, waited and nobody ever turned up. Kids arts and crafts for example, in the live lounge. A bit disorganised and disappointing. One big complaint that hasn’t improved from the last time on Britannia was how little there is to do during the day. The lack of activities on the horizon is pitiful. Largely leaving people to themselves, probably hoping they spend more money rather than sit, bored. The suite and balcony and all the extras were amazing. Great sized room and our stateroom attendant and butler were both very good. No faults there. Read Less
Sail Date June 2018
Ship: Britannia. Cruise Number: B809 Date of Cruise: 8th April 2018. Southampton Ocean Cruise Terminal: After arriving by transfer coach at the designated time we were directed to the cruise terminal. Although we had priority ... Read More
Ship: Britannia. Cruise Number: B809 Date of Cruise: 8th April 2018. Southampton Ocean Cruise Terminal: After arriving by transfer coach at the designated time we were directed to the cruise terminal. Although we had priority boarding status no P&O staff were available to inform us of which desk was allocated for priority boarding passengers. Finally after checking in and requesting access to the priority lounge which was ignored by the check-in staff, we were told to proceed through security and embark on the ship. Basically it felt as if we were herded like cattle without any concern by any of the P&O terminal staff for our wellbeing. Embarkation: On boarding the ship we were greeted by a barrage of sales people wanting us to book & sign up for selected restaurant venues, spas & photography sessions. At no time did we see a smiling P&O representative to either direct us to the ship`s reception area or to help us in locating our suite. After finally locating and arriving in our suite on the 11th deck which I may add was with no help from P&O staff. Believing the stress and harassment of the previous encounters at check-in and embarkation were over was short lived. We were not informed that our correctly tagged (as directed by P&O) luggage had gone astray. After many phone calls from the cabin staff & several stressful hours later I personally found our luggage in several different cabins. This was not a very good omen to the start of an expensive & hopefully relaxing cruise. Safety muster prior to departure. I can only speak for our designated suite but the muster point was the Headliners Theatre. This was fully packed with approx. 800 people attempting to put on life preservers. During the brief session on the muster drill no mention of which lifeboat station was designated in an emergency. This is a very serious safety issue that P&O should immediately address. Overview of Britannia. There is no promenade deck as such to walk around. There are open deck spaces on deck 7 (usually closed in the slightest of weather conditions) at the stern on deck 17 and of course the promenade deck on 18 which there is a staircase to negotiate as the lift only go to deck 17. Deck information & signs are on a brown background with beige lettering which can be difficult to read for people with impaired vision. People were still finding it difficult to find their way round even after 2 weeks. A tour of the bridge & engine control room was offered although this was expensive at £75 per person. There are a very large number of security cameras around the ship even overlooking the private balconies. In one instant a friend was reported and told by the deck manager that it was not acceptable to sunbathe topless on her balcony. Surely cabin balconies on a cruise ship are one`s private place where one can relax without the interference of security cameras. In general we felt as if our personal privacy had been invaded upon, even by the cabin staff who reported any suspected misdemeanours to the deck manager. I must also state that our cabin steward had a tendency to enter our suite without knocking, which we found unacceptable. The hospitality staff (waiters, waitresses, cabin stewards) were always polite but hardly ever smiled for one unknown reason or other. People who had cabins at the stern with balconies were always complaining about oily soot particles being deposited from the funnels. The general layout of the ship leaves a lot to be desired. Restaurants: For freedom diners there were four main restaurants without additional cover charges. Meridian, Peninsular & Oriental with waiter service and the self-service Horizon. We were informed by our butler that the Meridian, Peninsular & Oriental restaurants the menus were varied but were on a rotational basis for these three venues. Overall all the food quality was good. We dined in the Glasshouse restaurant one evening with an additional cover charge and the desert of a chocolate whirl (hard thick chocolate shell with a digestive biscuit base and false cream inside) was nearly inedible, even the waiter had difficulty in opening the shell with a sharp knife. On-board Entertainment. I can only comment on the venues attended. The Limelight Club: Additional cover charge £25 with a limited menu to select from. The Live Lounge: No cover charge and waiter service for drinks at all times. Shows were mediocre. Shore Excursions. Coach tours were arranged for La Palma, Tenerife, Gran Canaria & Lanzarote. The main observation were no P&O tour representatives on any of these coach tours. Any assistance, advice, wellbeing for P&O passengers was left entirely in the hands of the coach tour operators. Read Less
Sail Date April 2018
This was a short mini cruise to Bruges but I didn't realise when booking quite how short it would be! Our embarkation time was 3.30pm Fri yet we were left waiting in the terminal for over 2 hours making us almost the last on board! ... Read More
This was a short mini cruise to Bruges but I didn't realise when booking quite how short it would be! Our embarkation time was 3.30pm Fri yet we were left waiting in the terminal for over 2 hours making us almost the last on board! Only to find other passengers had been onboard enjoying the facilities since midday. Then we found out we had the earliest disembarkation time of 08.15am Sunday! We felt sort changed to say the least! Add to this a 4hr delay in sailing meaning our time in Bruges was severely curtailed without as much as a 'sorry' and the rest of our time was spent either queuing for the bar or to get on and off in port! We had select dining and ate in the Oriental restaurant. On the first night the waiting staff rushed us so much that we were onto mains before the drinks even arrived and coffee was served during dessert. Plus all 8 meals were lukewarm at best and 5 were sent back cold! Drinks at the bar are tiny and overpriced when you do finally get served. Information on the various entertainment is limited if it even arrives at all and none of the staff seem to know anything about the rest of the cruise beyond their own small part. Food did improve though on the gala night and could even be described as 'lovely' and the choice in the buffet is good too albeit some of it is cold and again there is a queue. Overall the boat (what I saw of it when I wasn't queuing!) is nice. The cabins are reasonably sized but with tiny tiny bathrooms and there are some nice touches like white company toiletries (but only single ply loo paper!) all areas seemed clean but public loos were often without paper and if course there's not enough of them so again more queuing! Not a great cruise experience but issues exacerbated given the high cost of such a short sailing. If you do go my top tip is get a cab from the Port into Bruges - easy and far cheaper than the coach, take your own loo paper and of course be prepared to queue for England! Read Less
Sail Date April 2018
We have never been on a cruise before and we thought it was a good idea to try the mini cruise to Brugge. How wrong was I? To start with, we were heavily delayed in Southampton and did not start to sail till very late at night, I do ... Read More
We have never been on a cruise before and we thought it was a good idea to try the mini cruise to Brugge. How wrong was I? To start with, we were heavily delayed in Southampton and did not start to sail till very late at night, I do understand it was a technical fault but this resulted in a very short day trip to Brugge which was something I had planned for myself and 2 kids for a year! However, whilst waiting for Britannia to start sail, the kids thoroughly enjoyed the swimming pool and the outside Jacuzzi, they loved the pool area where the party and entertainment was, we all looked so forward to the sail away party but we never got one as the ship was very very delayed! Food - We are not fussy eater, we enjoyed the food. Children clubs My children enjoyed the children clubs very well. Service charges I was not aware that £6 per person was payable per night. Nobody mentioned this to me when my debit card details were taken on board. I am not happy with this and so I have complained to P&O Excursions I would have preferred more time in Brugge, due to sail away from Southampton that was heavily delayed, we got to Brugge later than anticipated, by the time we got off the ship and got on coaches to take us to station for trains going to Brugge, it was well past 12 noon, we only had few hours in Brugge as we had to get back to coach to take us back to the ship. Ship Overall the ship was OK to us, we loved exploring it. In Summary, the kids thoroughly enjoyed the experience. I did not enjoy the experience due to so many things, heavy delay, our on board picture taken had a stranger's face in it, I had to complain which was time consuming. We were better off going to Brugge by train! Read Less
Sail Date April 2018
After 15 years of cruising with Royal Caribbean and Celebrity cruises ... the choice came up including Britannia for a transatlantic cruise to celebrate two 70th birthdays......assuming that the reputation of P&O was alive and well .. ... Read More
After 15 years of cruising with Royal Caribbean and Celebrity cruises ... the choice came up including Britannia for a transatlantic cruise to celebrate two 70th birthdays......assuming that the reputation of P&O was alive and well .. we decided to book with them ... even the cruise agent suggested that the standard passenger on P&O was more discerning and service minded... so we booked. From the first night - in freedom dining .. noisy faulty radio speakers (drowned us out)we were by a service station......... noise level was incredible ... we laughed it off as first night hiccups ...... food in main dining was mostly good ..... Grab & Go - terrible sandwiches along with greasy pale burgers from Market Place....... Boring, dull , unimaginative and uninviting décor throughout and many of us newbies found it very hard to find our way around - some stairways difficult to negotiate............ lack of signage and clocks!!! Balcony far too small .. no reading or bedside light (nightmare for those who wake in the night and don't want to disturb their partner) great having a kettle ! Sullen and disinterested crew on the whole like they were working out their notice ... We were not previously aware that 95% are from the Asian continent ... apparently a P&O tradition.... but every night our dining experience was hit and miss ........ mostly miss...... having been used to the rich tapestry of nations on RCI and Celebrity X great fun and above all great service .......it was a stark difference ....... I could go on about so many small issues ... continual drumming up of "extras" on board ... hard to find tap water ....... no interactive TV in the cabin .. therefore hard to keep a check on spending ..... no free ice cream ...... or towel babies ... wet slippery decks in the morning (a few bad falls resulting in ambulance departures) lack lustre in every direction! So - never again !!! Too many negative issues ............. boring, utterly boring ship ... food variable ...service generally poor and indifferent ......... so much for discerning cruisers ??? .. Read Less
Sail Date October 2017
As the headline says, we expected better from P & O. For a ship that is just over 2 years old it is starting to show signs of wear and tear and the lack of staff for general maintenance, cleaning and restaurant service is much ... Read More
As the headline says, we expected better from P & O. For a ship that is just over 2 years old it is starting to show signs of wear and tear and the lack of staff for general maintenance, cleaning and restaurant service is much apparent. Pros: 1. Very good food. 2. Very good live entertainment and daytime presentations by guest speakers. Cons: 1. The 'Freedom Dining' is an absolute shambles. The lack of waiting staff and co-ordination between, the head waiters and the reception staff meant that queuing was inevitable and the paging system used failed to work properly the majority of the time. Lack of staff also meant that tables were not cleared efficiently - thus the wait for tables. Dropped food and utensils were not picked up - staff training maybe? This is the main reason for the 2 * rating. 2. General cleanliness was another area that could (and should) have been easily dealt with. The windows in the Horizon dining area were absolutely filthy and not cleaned at all during our two weeks on board. The same applies to the glass on the outside decks - especially Deck 16. 3. People should also be aware of the terrible soot problem on the aft decks and balcony cabins. All in all, a very disappointing experience with P & O and we will not be cruising with them any time soon. Read Less
Sail Date October 2017
Chose this as a family holiday to celebrate our 25th wedding anniversary. The excursions were brilliant and great value for money. On board our suite was lovely but the balcony door was stiff and hard to open and close. Also we had ... Read More
Chose this as a family holiday to celebrate our 25th wedding anniversary. The excursions were brilliant and great value for money. On board our suite was lovely but the balcony door was stiff and hard to open and close. Also we had problems with the blinds that took over a day to sort out. Service in the dining area was very hit and miss with dinner taking between 1h15m on a good day and over two hours on a bad one. Menus were over complicated and when staff were asked about dishes on the menu they were unable to explain them. Food was also hit and miss with some meals being fantastic and others being unedible. Service was similar around the ship with either staff falling over themselves to serve you or just ignoring you. Quizzes on board were good. The on board dance troupe were good but the actual shows, bar one, were unusual and not to my taste. The highlight was Sam Bailey singing. The gym was way too warm and although it said that there was an instructor available no body was ever around to help or explain the equipment. Jacuzzi facilities were way too small for a ship of this size as were the swimming pools. The lifts were a lottery with people waiting an age some times to go up and down. Luckily I'm fit enough to take the stairs, which 9 times out of 10, was quicker. Embarkation and disembarkation were fine, though I didn't understand why,as we were at the front of the ship on floor 11, we were told to disembark at the back of the ship on floor 5. My 18 year old son enjoyed the late night disco but if this wasn't your scene and you wanted a quiet drink after midnight then you were out of luck as everything shut down. This won't put me off cruising it will just put me off ever using P and O again. Read Less
Sail Date August 2017
Just returned from 2 week cruise on Britannia. The holiday was not cheap but it felt like a cheap one. There seemed to be a cover charge for everything. The Buffet restaurant was like going into a cafe food very poor selection cold and ... Read More
Just returned from 2 week cruise on Britannia. The holiday was not cheap but it felt like a cheap one. There seemed to be a cover charge for everything. The Buffet restaurant was like going into a cafe food very poor selection cold and sometimes still frozen and quality very poor. The juice machines turned off at lunch and dinner so had to pay for drinks. And the buffet Waiters informed me they are on some kind of bonus on selling drinks so very attentive or in some cases Pushy. Staff in meridian restaurant seemed to have no interest and on one occasion I was offered Stilton out of a tub of what looked like a mixed up blobs of blue marbles the cheese selection was very basic. Having only done one other cruise before which was last year on the Royal Caribbean I would not do P and O cruise again as it was a pale reflection no glamour or luxury, rooms and balconies smaller, entertainment poor and had to pay extra to see anybody worthwhile we saw Darren Day for free last year but if we wanted to see him on Britannia we would have had to pay. If this is the flag ship don't want to think of what the rest of the fleet would be like. Read Less
Sail Date August 2017
This is my 6th cruise and everyone has been great...except this one... Britannia Fjords Good Points -entertainment very good standard for a cruise ship - ship decor nice and modern -drinks very reasonable -checkin/checkout ... Read More
This is my 6th cruise and everyone has been great...except this one... Britannia Fjords Good Points -entertainment very good standard for a cruise ship - ship decor nice and modern -drinks very reasonable -checkin/checkout excellent -Fjords-- beautiful even with bad weather -Gala evening enjoyed with complimentary drinks -very clean ship. -balcony cabin fine... however stayed in cabin G714 smelled like urine round toilet and shower , even after thorough clean the smell was there for 7 days mainly mornings and evenings. Bad Points -The rudiest staff i have ever met on a cruise ship... very rare you even got a smile.. not everyone but the majority (except for our cabin steward Mathew who was great) - meals were ok... nothing outstanding, coffee disgusting. service at meals was again the worse customer service i have ever encountered, including the customer service downstairs. -constantly trying to push drinks onto us from bar (on commission i was told) We will not use brtiannia p&O ever again... felt like a cheap cruise with customer service to match. I wish I had someone tell me this information that i am sharing now before i booked because the complete lack of customer service really made me feel unwelcome. - i could not even understand some of the staff due to poor english... however i could put up with that if they had a good atitude. -Message to Britannia... 1)Put your staff on a customer services course. 2)send in some mystery shoppers and see for yourselfs how shamefull you have become. Advice if you are reading.. book another cruise liner like Celebrity. Royal Carribbean or Princess all excellent ships with great customer service. Read Less
Sail Date August 2017
I chose this cruise mainly because of the ports of call. I was very disappointed in p&0. It seems to be about trying to get as money out of the guests as possible. I have only been with Royal Caribbean before so can only compare with ... Read More
I chose this cruise mainly because of the ports of call. I was very disappointed in p&0. It seems to be about trying to get as money out of the guests as possible. I have only been with Royal Caribbean before so can only compare with them. Food in the main restaurant was better on Britannia however the buffet restaurant wasn't as good in my opinion. There was too much of the hard sell with staff trying to get you to book a paying restaurant while eating dinner, or as soon as we had come back from a trip. There was also a charge for some exercise classes! Cabins - I had a disabled cabin for my husband and can't fault it, lots of space and the facilities in the bathroom were great. However friends had a balcony cabin and it was tiny compared to Royal Caribbean. They had no proper wardrobe and just enough space to pass between the bed and wall. RC had a sofa and coffee table and still hAd lots of floor space. My husband was unable to travel and I expected to receive the full onboard spend for the cabin considering the amount we had paid however they only gave me half. I have emailed on returning home but 5 days later still no reply apart from the automated acknowledgement. Again, they have my money and don't appear to care about anything else. Another gripe is being unable to check your onboard account on the tv. You need to ask reception for a print out. I did this on several occasions to find I had been wrongly charged for room service. It was finally removed after the third time of asking. Can't understand why they don't have a drinks package when it's available on their other ships. Would I book again with p&o - definitely not. Read Less
Sail Date August 2017
Having cruised with P&O every year since 2000 we have experienced a steady decline in food,service and overall quality in this time.Especially I would say accelerated in the last 5 years. This year we have cruised twice on Britannia ... Read More
Having cruised with P&O every year since 2000 we have experienced a steady decline in food,service and overall quality in this time.Especially I would say accelerated in the last 5 years. This year we have cruised twice on Britannia and each time we (our Family ) take 5/6 cabins ,this time we had 2 suites and 4 balcony cabins,needless to say, its not a cheap holiday. Suite Value,Terrible,£3000 each for a 2 year old and a 4 year old joining their parents in a suite ! Butler,don't be fooled he isn't "your "butler he has another 12 or more suites to look after so isn't what you are being sold ,he is a glorified second cabin steward and other than bring canapes at 5-30,along with tomorrows menu's ice and lemon thats about all you get . Benefits,Breakfast in the epicurean (suite passengers only ) which is a select dining outlet for Dinner,but no other priority for Dinner in any restaurant,no reserved deck space,or pool as you get with other cruise lines for suite passengers,so very poor value for money,sorry forgot to mention priority embarkation/ disembarkation . But thats It ! Freedom dining ! a Joke ! try getting a table of any size without a wait of 40 minutes and sent off with your pager. Having paid 14k for a family of 4 in suite, 2 adults and 2 babies you order room service and have to pay a supplement of app £1.50 obviously it's not the money, its the principle ,who thinks these things up ? You try to book a select dining menu to be told sorry fully booked, it was booked up 3 months ago on line !! and because the food is so poor in the restaurants passengers are forced to try these cover charge venues ! very clever move ! I could go on and on,its a modern ship,a large ship pile them high but don't sell them cheap unless you go last minute,inside cabin you can go for next to nothing and get the same level of poor food , quality as someone who has spent a small fortune, but your not too bothered as it didn't cost you very much ! but if you want a bit of quality or luxury on your holiday,forget it. No silver service all food plated which seems to be a theme these days across cruise lines however for those who cruise regularly ,would you have ever thought you would be offered pasty and chips with a pot of beans in the main restaurant on a P&O ship ? or how about cold roast beef dinner ( beef,potato's and veg all cold ) along with another dish of raw Chicken !! the waiter came over at the end of the meal and was shocked when he could see most of the food un eaten then asked if all was ok ,I commented that It wasn't and if he had carried out his table check back we would have told him,he didn't ,so we didn't have the opportunity !Sorry sir was the reply ! Get as many passengers onboard as we can,economies of scale ,i.e. less staff to passenger ratio, cut back in as many areas as possible and you have a winning combination seems to be the moto. If you complain they smile and send an email to head office to hear nothing further. Thats me done with P&O ,I have been a very loyal regular customer ,I don't want to spend my family holiday in a premier Inn and thats all theses ships are these days. So many people I speak to who previously sailed with P&O smilel and say that is why we no longer sail with them we now sail with ..... It has just taken me a little longer to find out for myself or maybe I was hoping for Improvement and giving the benefit of the doubt. Sorry,you have lost my business P&O. Read Less
Sail Date August 2017
2nd time on Britannia this year made the mistake of booking two at the same time. First time I was not impressed but had to go on the second one. Went into the cabin and went to make a coffee. Inside of kettle was RED RUSTY. called ... Read More
2nd time on Britannia this year made the mistake of booking two at the same time. First time I was not impressed but had to go on the second one. Went into the cabin and went to make a coffee. Inside of kettle was RED RUSTY. called reception and it was collected, returned 8 hours later unusable because of the smell and taste of plastic. Gave it to cabin steward who went into bath and said it just wanted washing as if we were idiots. It was returned later smelling of BLEACH. took 6 boils to get rid of smell. There were only enough coffee's and milk for ONE drink so we asked for MORE!. We were informed that he CHECKED THE BINS TO SEE HOW MANY WE HAD USED. and he would replace them.DISGUSTING. I did complain and things did get better until the last night when he REMOVED the coffee and left us with enough for ONE drink. Bath towels had holes in them and were threadbare they were also GREY. The shower head was filthy and this on a new ship. The general attitude of staff leaves much to be desired. Some of the so called entertainer need to take singing lessons, very screechy. The best ones were a tribute group called BADNESS. absolutely brilliant, best on any ship that I have been on. I am not a one trip moaner, My wife and myself have been on 7 cruises with P&O. since June 2017 and we have noticed standards going down. This will be our last one with P&O. Read Less
Sail Date August 2017
Just arrived home from a week in the Ffiords what a waste of money.Embarkation was excellent very fast and we were on the ship.Our balcony cabin room A715 was small but cosy spotlessly clean and excellent service from Stevely our cabin ... Read More
Just arrived home from a week in the Ffiords what a waste of money.Embarkation was excellent very fast and we were on the ship.Our balcony cabin room A715 was small but cosy spotlessly clean and excellent service from Stevely our cabin steward.The decks on the ship were nice with plenty of loungers.The only swimming pool was open deck and only 2 jacuzzis which you could never get in not enough for the size of ship.Food was very disappointing evening and buffet.We were freedom dining which we did like and waited no more the 45 mins for a table.Drinks were reasonable but PO have stopped giving free nibbles in most of their bars you have to buy them, not what you expect.Bars had nice seating but with no entertainment in most or just a pianist and one singer.Band was good in the limelight club when they were there.Entertainment team poor as most of the time we were in port nothing going on, which was a disappointment as time ashore was short for us on this cruise had not much to see.We did not like ports of call after only being on mediterranean cruises found the Ffiords boring.Service in all bars and restaurants were good but the clearing of tables and wiping down was very poor in the buffet Chefs in buffet restaurant ignorant and would take absolutely no notice of you leaving you waiting.Ship design poor.Oh forgot to say many restaurants and afternoon tea has to be paid extra for.We used the Indian restaurant for £22 each extra was it worth it no,was not impressed with the food at all.Would we go on Britania again the answer is no. Read Less
Sail Date August 2017
Just returned from Norwegian Fjords cruise. Embarkation from Southampton, which was good and easy The ship is new therefore its clean and nice. Our balcony cabin was good. Well as for most of the staff, not sure what to ... Read More
Just returned from Norwegian Fjords cruise. Embarkation from Southampton, which was good and easy The ship is new therefore its clean and nice. Our balcony cabin was good. Well as for most of the staff, not sure what to actually say without being rude. We had Freedom dinning which we were told to dine in the Meridian dinning room. We found the quality of food very poor and tasteless. The serving staff were moody and seemed that there did not want to be there serving us. They give you the menu and as your ordering they are looking else where. The Horizon, well. Very limited choice of food. most of the times its all different kind of curries cold meats and one hot meat. I love curry but not every day. To us having cruised many times, we were very disappointed with this cruise mainly with the moody and rude serving staff. No one made us feel special and thats what most cruise liners like to do.Our cabin person was the only nice and happy person we came across. So in my opinion I think the staff created a bad atmosphere through out the ship. So come on P and O. Train your staff Not rushing back. Read Less
Sail Date August 2017
Embarkation was extremely efficient , we were out of the cab and in our cabin within 60 minutes, very slick. The cabin was quite small , but there was plenty of hanging and shelf space . The en suite had a proper shower cubicle ( no ... Read More
Embarkation was extremely efficient , we were out of the cab and in our cabin within 60 minutes, very slick. The cabin was quite small , but there was plenty of hanging and shelf space . The en suite had a proper shower cubicle ( no curtains) , water pressure was high . The TV services were good , plenty of films (albeit some were sncient) , and a good selection of other channels. The bed was very comfortable. The service on the ship was variable , we often had to wait for wine service in Freedom dining , often already eating starters befor the wine waiter appeared . We were happy to share a table and so rarely experienced a wait to be seated . The food in the restaruant was OK , I got the impression of cheap cuts presented in an Arty Farty way. The Horizon buffet restaurant was OK size wise , we never had to wait too long for a table , however the choice in the restaurant was very limited , and again , I got the impression of using cheap pre made sauces rather than cooking from scratch. Our waiter on the curry night was scathing about the quality of the food . There were lots of Asian chefs on board , why not let them loose to create authentic dishes ? The Cruise Director was without doubt , the worst I have experienced . He had no presence on the ship apart from introducing the main theatre acts and the sail aways. I didn't see him engaging with passengers at all, and this was a common complaint that he was so far up his own backside that people could not warm to him. SEveral of his staff could have been 'set loose' to provide a great service but I felt that most were afraid of him........ The technical side of the main Theatre was excellent , the LED lighting system was the best I have come across and the Headliners productions were very very good, just apity that on a 14 day cruise we only saw three shows ????? very poor. The entertainers brought on board were for the most part just adequate . WE experienced 2 nights where we paid for dinner . The Epicurean restaurant at £28 pp was a waste of time . The dishes were too pretentious and lacked balance . The Limelight Club where we saw Eric and Ern was very good . The food was not memorable but the ambience of the night made it worth the £22 pp cover charge . One mention has to be made about the Pianist Adam, Allinson, what a great guy . So many people loved him I thought he must be a cult leader . He worked so hard, every night at the Crows nest , doing the passenger choir, and other bits and pieces , he was one of the hardest working entertainers and no one had anything but praise for him. I loved the fact that P&O let you take booze on board for cabin consumption , and prices in the bars are reasonable. One area where P&O lets itself down is in the Casino . A British company using American Roulette wheels is a disgrace , as is the limiting of stakes to £25 on a single number. Celebrity Eclipse offered a choice betrween American or European Roulette. The Brittania doesn't know what it wants to be , it is like an Oriana on 1/2 a viagra tablet .....sure , there are some kids , but no attempt to give them a great experience 'a la Independence of the Seas , with its rock climbing , surfing , Ice skating etc etc. I would never take kids on this ship unless they were toddlers. There are plenty of ships for the old farts in the P&O fleet , just liven up the Brittania , Ventura and Azura to be proper , modern family ships . The relentless cashing in on a captive audience by the P&O accountants has put the nail in the coffin for me , Celebrity will be my choice in the future , great food , great service and all inclusive Read Less
Sail Date July 2017
This was my 7th cruise, having sailed with Thompson, NCL and Cunard before; and this was the worst one yet. Cons -had a terrible encounter with my waiter in the Meridian restaurant on a particular night, as whilst having a ... Read More
This was my 7th cruise, having sailed with Thompson, NCL and Cunard before; and this was the worst one yet. Cons -had a terrible encounter with my waiter in the Meridian restaurant on a particular night, as whilst having a conversation about desserts he preceded to say how the fact I must eat too many puddings is why 'she is so podgy' and 'fat and round like a pudding', with after my mum making a comment replying that he 'didn't care what I thought of him because I was leaving in 2 days and he would never see me again' - we formally complained - poor range of food at the buffet, very repetitive - poor room service menu, and on 2 occasions our orders did not even turn up! - the main (and only) deck on levels 16 and 17 often felt slightly unclean, and dangerously slippy - at dinner in the restaurant, drinks orders took ages to arrive - on one occasion, our cabin steward said 'is it ok if I make up your room later, as I clock off now?' - obviously bad customer service - first night, because we had to wait so long to get a table for the 8 of us, we had a later dinner, presumably meaning that's why the service was slow and food arrived luke warm - very disappointing - P&O had failed to mention that one of the formal nights was a black and white evening, only finding out the day before - there is only one main deck on level 16, which personally I thought meant limited outdoor space, making it feel more claustrophobic -disliked the fact that if you wanted hot drinks it always meant having to have a costa version - hence not good quality or good tasting drinks in my opinion - photographs were very overpriced, £120 for unlimited photos to be put on a memory stick,,,not even printed!! -there was a complete lack of toilets around the ship, often only having 2 or 3 working toilets in each bathroom in the ladies -heard from 2 members of my party in a balcony room, that they could have done with more 'black out' curtains -disappointed to not be able to have gotten off at the port in Guernsey because of weather conditions; one waiter told us that this happens 50% of the time at Guernsey - but weather conditions can understandably not be helped - was quite rocky for a couple of days - just a warning that Bay of Biscay where the ship was mostly sailing is known to be rockier so just a warning for anyone thinking of cruising in this area Pros - enjoyed the entertainment - staff on deck, in crows nest and in the live lounge were very friendly - piano playing in the crows nest in the evening was stunning and enjoyable (forgotten his name but he was a replacement for adam Ellison on that particular night) -rooms were cleaned to satisfaction, however the tap handle did fall off on last day so maybe slightly dated with need for repairs -the décor of the ship was very lovely Overall, we were not made to feel special or spoilt on this cruise, as a paying customer, however this was a cheap cruise so probably getting what you paid for; but still doesn't mean you should get any less of an enjoyable cruise experience. I wouldn't recommend P&O, and won't be travelling with them again. But possibly a good cruise, for first time cruisers with no previous experience. Read Less
Sail Date July 2017
We chose this cruise as we wanted to go to the Norwegian Fjords on a seven night cruise as this seemed to fully fulfill our requirements. We have had wonderful experiences on cruises with Princess, Cunard, RCI and NCL and we expected a ... Read More
We chose this cruise as we wanted to go to the Norwegian Fjords on a seven night cruise as this seemed to fully fulfill our requirements. We have had wonderful experiences on cruises with Princess, Cunard, RCI and NCL and we expected a similar experience with P&O but boy were we disappointed. This was very much a down market experience. First the good bit the cabin and its servicing was excellent as good as any that we have had although I would not get excited about the glass shower door. Personally I prefer the shower curtain as it does not take up space in the bathroom when open but that is a small thing. A much bigger point was the lights. I have stayed in many hotels where the room lighting is totally inadequate but that was not the problem here. Instead it was the fact that there were no separate bed reading lights meaning that the lights were on for both people or off for both. The cabin decor like the rest of the ship was very bland and uninteresting. Did someone really design this? The Horizon Restaurant was poor with a lot of the poor selection of food cold and the staff rude and unhelpful. Then there were the trays. If P&O were trying to create a cross between school meals and a down market transport cafe then they certainly succeeded. This was not a memorable experience. The choice of drinks was also limited as compared with other cruise lines. The headliners theatre also suffered technical (or was it something else) problems with one show changed with no reason given although one of the other customers that we were speaking to said that they believed that it was a problem with one of the LED displays. On another night we went to the seven o'clock show after being recommended to do so by the captain only to find it was cancelled for some unknown reason. In the event it was restored half an hour later but by that time we were at dinner. What was more insulting was the fact that the girl from your leisure department who told us that the show was cancelled then said that the seven o'clock show was an extra one despite the fact that it was clearly in the programme in the daily news letter. Treating customers like idiots is not a good idea. Why not be honest and explain the problem. Round the boat there were numerous broken bits with the hand washing facilities on the entry to the horizon restaurant regularly not working (not a great idea), buckets to collect dripping water, a flooded corridor and other items. We only went on one P&O excursion and it was a shambles. There was a problem with reconciling the number of people on our coach with the number of tickets and this held up our start which was delayed by 15 minutes. To 'compensate' for this we came back five minutes early. On the coach in order to try and reconcile the ticket problem the guide read out our names. She had no right to do this but it happened all the same. On the Bergen day it was pouring with rain and this drove everyone back to the ship early. At around eleven o'clock when we returned there was a queue of about 50 people trying to get back on the ship and eventually a second gangway was opened for embarkation. This should have been done long before the queue reached that length. However once we got on the ship we discovered that all the lifts were out of action as some emergency power supply test was being carried. Why is this test not carried out on changeover day? Customers do not expect and should not be made to suffer this inconvenience for older and disabled people it is more than a mere inconvenience. Read Less
Sail Date June 2017
We were away or a friends 50th. Half of our party had been on a previous PO cruise to Bruges and had a wonderful time, so we were all looking forward to what we saw as a taster cruise. Sadly as this is more affordable than the longer ... Read More
We were away or a friends 50th. Half of our party had been on a previous PO cruise to Bruges and had a wonderful time, so we were all looking forward to what we saw as a taster cruise. Sadly as this is more affordable than the longer cruises it seems it was full with a lot of Hen and Stag Parties. Not the end of the world as we were able to find quieter places (such as the Piano Bar) but not really the scene we were going for. It also highlighted a lot of the negative sides of cruising such as queueing on and off as you are doing this in a short space of time but again this was not the worst thing to put up with. The lifts were very slow and a distinct lack of stairs meant that you had to wait a long time for a space in a lift, made so much worse on disembarkation day. The staff were miserable in the restaurants, whether they were at the end of a 6 month shift or not keen on 2 day cruises, but this was not the service we were expecting. our food was placed (bruskly) down in front of us with no rapor or interaction from staff. They appeared thoroughly fed up and this in turn made us feel thoroughly fed up. Food on first night mediocre and delicious the black tie night. (Wont get over seeing a blow up doll in a tux for this lol) Final gripe is that twice we were interupted by the room attendant. There was a knock with no pause before they entered. Both times we were in Bed and could have been embarrasing ;-) Read Less
Sail Date May 2017
Britannia Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 5.0 3.5
Enrichment 4.0 3.2
Service 5.0 3.9
Value For Money 5.0 3.4
Rates 5.0 N/A

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