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23 MSC Cruises Kiel Cruise Reviews

Quick caveat that while this was my 25th sailing, this was my first (and will be my only) sailing on an MSC ship. It didn't take long for my group and I to notice that MSC caters to the European market, not the American market. This ... Read More
Quick caveat that while this was my 25th sailing, this was my first (and will be my only) sailing on an MSC ship. It didn't take long for my group and I to notice that MSC caters to the European market, not the American market. This is blatantly apparent when it comes to customer service. MSC has a "it is what is is" mentality when it comes to delivering poor customer experience, which they did quite often during the 18-day transatlantic sailing. FIRST: MSC doesn't keep time well. Disembarkation was later than scheduled on most ports which caused tours to either start hours late or be rushed missing key sights. MSC's response, "you're the first one to complain so..." A refund was denied and I was told that someone will contact me. Nobody did. SECOND: MSC decided it was a good idea to drain all pools in the thermal spa area for several days during their transatlantic tour. I invested $300+ on access specifically for their hot tubs so when I found out that they will be out-of-service for a long period of time I asked for a refund. MSC's response? "take it up with the spa since they are a third-party company." Spa company's response? "take it up with MSC since you bought it online." THIRD: Most employees will not know the answer to your questions and if they don't, they'll guess. If you ask 5 employees the same question you'll get 5 different answers. I was asked to put a card on file when my on-board balance exceeded $300 euros. When I proceeded to put my debit card on file the lowest pre-paid denomination was much higher than I expected to pay. When I asked what will happen with the remaining unused funds I was told that it would get credited back to my debit card. On the last day, as I was disembarking with luggage in hand in NYC the machine made a loud noise and I was told that I owe a balance. When I visited the reception desk I was told that they owed me several hundred dollars and that I'll get it in euros. A refund on my debit card was not feasible despite the information that was provided previously. Now I have hundreds in euros that I'll have to spend 1/3 of it to convert to dollars. I will never sail with MSC again. Read Less
Sail Date September 2019
This was a winter break away. The check in was straight forward. No major problems. Inside the ship, you scan your sea pass card at a machine and authorize €250 to b taken as on board credit. The first night, the food was ... Read More
This was a winter break away. The check in was straight forward. No major problems. Inside the ship, you scan your sea pass card at a machine and authorize €250 to b taken as on board credit. The first night, the food was abhorrent. Our waiter James from India was quite quick with service. The dining room is all on one level. The headliner show was a magician who made animal shapes with his hands, he was quite good. The casino is a rip off, it seemed to be a smoking casino as non smoking signs were ignored. The activities were abysmal, €35 for a F1 simulation car for 30 minutes, €25 for 4 people for 10 pin bowling for 30 minutes, €9 for flight simulation. Not a whole lot else. The staff looked uninterested in their work and the cruisers. Cirque du soleil was also on the ship, tickets varied from €15-€45. It was cancelled 3 nights in a row, due to rocky seas. Our cabin was at the opposite end to the market place. The market place was a complete nightmare for finding tables. I had to share with strangers as no table was available for me. I walked round 3 times to find a table. The food doesn’t stay warm very long once it’s on your plate. Restaurant waiters very slow in clearing plates, cups, glasses off tables. The cabin was on the small side for 3 people, no storage space, the wardrobe was fairly small only 2 shelves and 2 drawers. We only saw our room attendant twice during the whole week. Room was left in excellent condition. The solarium was lovely, 2 jacuzzis and 2 cantilevered jacuzzis. No cushions on any of the chairs. Very uncomfortable. The shopping offers were reasonable enough. The price of the excursions were obscene. Read Less
Sail Date September 2019
Before I start with my review, I would like to take a moment to rebuke all the paid trolls who have been mercilessly shaming MSC for their poor hospitality! Please find another brand to shame! Because in reality, the MSC experience was ... Read More
Before I start with my review, I would like to take a moment to rebuke all the paid trolls who have been mercilessly shaming MSC for their poor hospitality! Please find another brand to shame! Because in reality, the MSC experience was flawless!!! Also, for those looking to read my review, please beware - this is going to be a very long review - so grab a cup of coffee if you please! Background info: This was the first ever cruise of our life – I traveled with my parents, my sister and her family of 3, and my own family of 3 – we were a group of 8 people. And let me tell you, it was the best trip ever! I have no words to express how impeccable the entire experience was. We took a 7-night Norwegian Fjord cruise on the MSC Meraviglia, from Kiel, Germany. Being our first cruise, we had absolutely NO clue of how a cruise works, what we’re supposed to pack, how we’re supposed to reach the ship, how the whole experience would be – absolutely nothing! So, imagine our state of mind as we got down at Kiel station. Embarkation: As we come out of the station, wondering how to reach the ship, we see an MSC Counter set up right at the entrance. A handful of MSC employees, waiting to take our luggage (and placing it right outside our cabin rooms), arranging for our shuttle, and happily answering all questions we had with respect to reaching the ship! We took the shuttle an hour later, and reached the port in less than 20 minutes. A hundred more employees were stationed there, each guiding and directing us on the right path. 20 counters were set up for the embarkation formalities; we were done with all of it in 10 minutes flat. As we left the embarkation area, we were struck by the grandeur and the sheer size of Meraviglia – WHAT A BEAUTY she was!! Spotless! I had read online that the rooms take forever to get ready, and that luggage reaches the room only by night. Lies. Lies. Lies. We were aboard the ship at 4 – our rooms were ready – decorated with such warmth and love, and with our luggage neatly placed outside. Ship information: A 19 floor mammoth, Meraviglia was everything a cruise ship should be. While the first 4 four floors were reserved for the staff, the fun began from the 5th. Rooms spread over 10 floors, a hundred lifts to take you to your destination, entertainment, food, drinks, swimming pools – it had everything you could ever ask for! Room details: Because we made our bookings very late (only 6 months in advance), we couldn’t get the cheapest inner cabin rooms because they were all sold out, and thank god we didn’t! The Bella Balcony Stateroom was a dream! Anyone who says MSC rooms are too small – I don’t know what they expect!! Our rooms were the perfect size – a warm and cozy double-bed, with the sofa converted into a bed for our toddler. A tv and mini-bar attached, and a reasonably sized balcony with a stunning sea view! The bathroom was also very smartly designed with unlimited hand wash, shampoo, and body wash. Yes, the shower area was a little small, but frankly, it was inconsequential! Dining: A 20-hour market place buffet, a handful of other fine-dine and every day restaurants, ice cream parlors, cafes, bars and lounges. We found ourselves spending most of our free time at the marketplace buffet – what a variety of food – my god! Since all of us are vegetarians, our options were limited. But we, in no way, went hungry ever! The restaurant was always crowded, but we always managed to find a table – without having to push or shove. Every item was beautifully created, and served with equal amount of love! The views from the corner tables were spectacular! Our cruise plan also included dinner at the Olivo D Oro restaurant every night, where we could peacefully sit around a table, and enjoy a dining experience while having fulfilling conversations with the family. And the best part? Being Indians, we asked the host if the chef could prepare Indian food for us, and to our surprise, he did: not once, not twice – but every night for the entire duration of our stay! And not just Indian food, but also all the things that come with Indian food – including salad, pickle, pappadums, and yoghurt – no Indian meal is complete without these. I have to say, we have never been taken care of, so wonderfully, by any staff, anywhere in the world! It was our luck, that the host was an Indian himself; he took care of us like his family! Jamal Khan – I cannot thank you enough for your hospitality! Equal appreciation for Aryo, our server who smilingly took care of our needs – every night, night after night! Games: Shops, an interactive LED dome, gym, kids clubs, flight and car simulation zones, air hockey, mini-football field, bowling alley and more. We didn’t make use of the gaming zone was much as we would have liked to, but we still enjoyed whatever little we could! Activities: Outdoor swimming pool, indoor heated pool, a dozen 38 degree plus whirlpools – some with panoramic sea views, a waterpark on the 19th floor along with a Himalayan rope walk. The whirlpools were our favorite. After a tiring day at shore, spending sometime in the whirlpool was the best way to unwind! Entertainment: Innumerable entertainment options including Cirque de Soleil at sea, broadway shows, casino, spa, tv studio and the many everyday programs organized by the entertainment staff – including quiz, master chef at sea, bingo, karaoke, Zumba, dance, and more. I was, (and still am) SO amazed by the professionalism and perfection shown by every artist of the Broadway shows. 3 shows, every day, each day – probably by the same people. But what a variety. What performance. What entertainment. I particularly loved the Flamenco show, while my metal hubby enjoyed the rock and 80s song and dance shows. Getting to experience Cirque de Soleil at sea was an experience in itself – our kids enjoyed it to the core! Everyday excursions: I had read so many negative reviews of how uncomfortable getting in and out of ship is, and how long one has to wait while passing through security checking. When we got down for our first shore excursion, I realized what a mockery people had made of the ship. Everyday alighting was immaculate. Sign boards were put everywhere which made it easy for us to find our way out. Staff at exit points were absolutely professional, and precise. They scanned our cards and allowed us to get down – without any hassle. Some of them even greeted us Namaste, the minute they realized we came from India. No where did we have to stand in queues (except at one port where we had just a few hours on shore, and even there it took less than 20 minutes to get in) – I found myself frequently discussing with my family, how flawless the process was every day. Staff, or probably STAFF: They say kind people are the best kind of people. And we couldn’t agree more. The staff on Meraviglia was one of the best we’ve ever come across. Always smiling, always warm, always happy (and eager) to help. From the moment we got down at Kiel station, to the moment we got back there – every member of the staff went out of the way to help us. Never was a member rude to us; never did anyone frown upon us. It felt as if they were there just so they could make us happy, make our stay memorable, and they did! Let’s begin with the housekeeping staff. I hate to admit I never asked for his name, but our housekeeping boy was the reason for our happy mornings. The minute we got out of our room each morning, he was there, standing with a million-dollar smile on his face, wishing us and genuinely wanting us to have a good day ahead. He tidied up our room twice a day, and even folded our clothes every evening. Frankly, who does that? :) I’ve already said a lot about our dining staff. They were probably the main reason for our happy MSC experience. The staff at the Marketplace buffet were also were helpful. Any questions we had, any doubts we had, they were more than happy to respond and answer. The entertainment staff were the most fun! For sea days, and even for evenings on board, they had planned and executed activities meticulously. While all the games etc. were fun, the staff itself, was so much fun – we always found them pulling each other’s’ legs, cracking jokes – just having a good time. They always approached us with a smiling face, seeking participation for events, and applauding us for our efforts. On the last night, they put up a small program for everyone at the Broadway theatre, and I must tell you – I haven’t felt so choked up in a long time. Not only did they thank us for being a part of the experience, they even introduced themselves by name and by country of origin – stating how all of us, are in fact, just like one big family – without the division of color, religion, or caste. As the program got over, each member of the staff stood at the exit, thanking us personally. I will never forget the tears they had in their eyes! How touched we all were, to realize, they were going to miss us, just as much as we were going to miss them!!! Disembarkation: We were given a disembarkation time of 10:45, but because some of us had an international flight to catch at 16:30 from Hamburg, we requested for an earlier time and were accommodated, without hassle. We were asked to leave our luggage outside our rooms the previous night, so we only had our hand baggage with us. Since we had already cleared all our bills, we could just walk out of the ship – after having our cards scanned. As we got down the ship, our luggage was already there – waiting for us. There were a dozen shuttle buses also waiting; we were directed to one, which brought us to Kiel station – back to reality after a week-long dream! Fact check: After having read SO MANY negative reviews for MSC, I was petrified before I got onto the ship. More so because my husband and I had done all the planning and booking and I was scared how my family would react if MSC turned out to be just as bad as I had been reading online! But after I got on, I realized all those negative reviews were LIES! • The ship is noisy? Wow! When you put 5000 people together on a small piece of floating land, there is going to be noise. How is the cruise company to be blamed for this??? • It takes ages for a waiter to come to take your order? It’s called having patience: when there are 2000+ people sitting across tables in a restaurant that is spread across half the ship, waiting 10 minutes (or even more) for an order is normal. • Horrible food quality? Wow! I don’t know what people expect – there was nothing, absolutely nothing we found bad or inedible in the food. And, mind you, we are vegetarians! :) • Limited food options? If people think this is limited, I am not sure they understand the meaning of the word! • No entertainment? Low quality theatre shows? After having returned from my most unforgettable experience, I can only smirk, when I read such statements! There is soooooooooo much Meraviglia offers – as part of your plan, and at an added cost. There is no limit, really! And I’ve already mentioned how every artist performed – with perfection and professionalism. • Service is mediocre? In my entire life (I’m 33 already), I’ve never been taken care of this well by ANY staff, anywhere. From the dining staff to housekeeping, security to reception, entertainment to cleaning – every member of the Meraviglia family attended to us with such warmth and hospitality. I was moved beyond words. Points to note: Like any other business in the world, cruise companies will try everything to make money, and there is nothing wrong in it. The good part is – they tell you they are trying to make money, nothing is HIDDEN. The onus on being careful with your money is entirely on you! So, here are some things to note: • Onshore excursions – Yes, they charge a bomb for all their onshore excursions, and that’s exactly why we didn’t take even one of them! Do your research and plan your trips on your own. We did that, and we came back a happy lot – without a hole in our pockets. • Drinks package – For people who drink a lot, this might seem like a good option – paying a set amount for drinks every day, for the entire duration of your stay so you can have unlimited drinks while on the ship. But everyone in my family (barring me and my husband) are teetotalers. The drinks package didn’t make sense to us – so we didn’t opt for it. • Professional photos – You will find photographers taking your photos everywhere; apart from the photo that was taken on embarkation day, a bill for which reached our room (with an option to return the pics and choose not to pay for it), no one were we forced to pay for something we didn’t ask for. • Service charge – I had read so much about how unfair it is for MSC to add a 70 Euro service charge on every bill. But after my 7-day trip, I willingly and happily paid those 70 Euros. For a 7-day trip, it comes out to 10 Euro/person/day. And for how well they took care of me – I was more than happy to pay! Conclusion: I’ve never been on any other cruise ship, I do not know if and when I’ll be making another trip. But as a first-time experience, MSC completely bowled me (and my family) over. We boarded the ship with so much apprehension, but we came back with such gratitude and appreciation in our hearts – for all the people on board – who took such great care of us, and ensured that every moment we spent on the ship was enjoyable and memorable! Thank you MSC Meraviglia for providing us with memories of a lifetime! P.S. No, I’m not a PR person for MSC, nor do I have any vested interests in the company. I’m a normal IT professional, trying to get through life, and trying to make memories along the way! ~The more you are thankful, the more you attract things to be thankful for~ Read Less
Sail Date August 2019
For clarity, I was traveling in the Yacht Club area on the MSC Meraviglia, so the review concerns rather this part of the ship. Ship: The ship is beautiful and impressive. It has a modern but elegant interior. Unfortunately the ship ... Read More
For clarity, I was traveling in the Yacht Club area on the MSC Meraviglia, so the review concerns rather this part of the ship. Ship: The ship is beautiful and impressive. It has a modern but elegant interior. Unfortunately the ship is too big and more importantly extremely overcrowded. In the evening it is difficult to find a free table in a bar. There is noise and bustle in public areas. There is also a huge queue to get out and back on the ship in every port. Itinerary: The itinerary to Norway is very interesting and offers amazing views. In my opinion, a cruise is the best way to see the Norwegian Fjords. Embarkation: The terminal in Kiel, which MSC has been using since this year, is tragic. The port crew knows nothing and chaos. Fortunately, thanks to the escort and help of YC butlers, the embarkation went quite smoothly. However, if someone has a choice, it's better to avoid the port of Kiel and embark somewhere else, for example, in Copenhagen. Yacht Club: For many years there has been one reason why we keep coming back on MSC: Msc Yacht Club. Once you have been in the Yacht Club, you don't want to cruise differently anymore. The YC area on Meraviglia is very nice, and the new concept of panoramic restaurant at the front of the ship was a great idea. Unfortunately you can see a significant difference to Fantasia-class. The number of cabins in the YC is much bigger and it is no longer the same family atmosphere. The crew was very kind and wonderful, but their work was not well organized, especially in the Top Sail Lounge. Despite this, the quality of services is still not comparable to the rest of the ship. As a fan of the MSC Yacht Club, I really hope that at least in this sector the cruise line will maintain a high level, but I'm worried about the idea of the huge ​​YC on the MSC Seashore with over 130 cabins. Restaurants: YC Restaurant offers a really high level of service and dishes. I can also recommend the speciality restaurant Butcher’s Cut. Conclusion: Generally, I have quite mixed feelings. I would never go on this ship outside the Yacht Club and this is not due to snobbery If someone was on the Meraviglia-class in an ordinary cabin understands why. After all, I am happy with the cruise, but as a loyal customer of Msc Cruises I am sad that the line follows the general trend in the industry for building huge ships and service on quantity and not on quality. If someone does not like noise and crowd I would recommend choosing another ship. Read Less
Sail Date July 2019
The ship is terrible - despite its enormous size, has very few things to do, no entertainment program on the main pool deck, only a few games to share among 5000 passengers, very low quality theater shows. Food is quite bad quality. Shore ... Read More
The ship is terrible - despite its enormous size, has very few things to do, no entertainment program on the main pool deck, only a few games to share among 5000 passengers, very low quality theater shows. Food is quite bad quality. Shore excursions are over priced, with mediocre guides with thick accents you cannot understand. Premium drinks are low quality (particularly wine). Kids programs are super boring - this is the first time my kids refused to go to the kids center and kept repeating how boring everything is. There are only 2 pools on the main deck!! - one indoor and one outdoor, and both are tiny so they are incredibly crowded at all times. Service across the ship is below mediocre. Casino manager is the least professional and disregarding you will ever encounter - don’t bother spending big money, you will get zero attention. Overall, a cheap look and feel and not worth any price you pay. STAY AWAY. Read Less
Sail Date July 2019
Everything was excellent. The crew was very kind and helpful. The ship was very clean. The prices were normal. The only bad was that there was not free Wi-Fi. It was very expensive, if you were interested in it. There were gorgeous ... Read More
Everything was excellent. The crew was very kind and helpful. The ship was very clean. The prices were normal. The only bad was that there was not free Wi-Fi. It was very expensive, if you were interested in it. There were gorgeous performances every night. The animation team was fantastic. There were five swimming pools, restaurants, bars, events every time each day, markets, shops, coffee shops. It is like a village. Everybody is friendly. Although there are a lot of people you feel comfortable. The food is delicious and there is plenty of it all the day. Gyms, TV, activities for the kids, bowling, basketball court, soccer, cinema,spa etc. The cabins are lovely. If you are a disabled person you can have all you need in order to feel OK. It was a nice experience and definitely I will travel again with them. Don't hesitate to choose this company to have an unforgettable cruise. Read Less
Sail Date July 2019
Have cruised carnival, royal, princess and others mostly larger boats like meraviglia. Cost was higher than most but we expected a matching experience. We booked this boat specifically because of the ports of call in the Baltic (vs ... Read More
Have cruised carnival, royal, princess and others mostly larger boats like meraviglia. Cost was higher than most but we expected a matching experience. We booked this boat specifically because of the ports of call in the Baltic (vs typical Caribbean destinations we have done 7 times). Bad service from the beginning. Employees look and act mostly clueless. You have to get irate to get a manager. Cabin is ridiculously small. We had 2 cabins for 3 people, the room was basically big enough for 2 with a wardrobe for 1 (on royal everybody gets their own wardrobe). There was NO space for luggage so it had to be left in the middle of the floor and you had to crawl over. I happen to look into a 4 person cabin and it was identical to the 3 but the couch has a bunk attached to it (royals and carnivals cabins are actually built for the number of passengers). No outlets near bed, you, cabin service was sporadic and steward was not friendly (our kids have literally taken pics with stewards on some boats they were so friendly). Also, dont expect wash cloths. Buffet, to put it mildly was a non stop chaotic mess. Food quality was poor and food choices were abysmal. I could go on for paragraphs, but buffet was indescribably bad. Dinner was okay, our table staff was the best experience we had. We got lucky there, many reviews talk about how bad it was. It was a shock that no dinner night offered a steak or lobster option (it was an upgrade), every other cruise we've been on always had one night with steak and lobster. Drink packages were ridiculously complicated and hard to use ( yes, they were also costly so we made sure to use them :-) so cost per drink wasnt bad). But, be aware, if you want a drink package, you are requires to buy a comparable package for everybody in your cabin. Wait, what if one is a child and one doesn't drink. Well, deal with it cause you're buying package for all. But dont worry about it, if your kids want ice cream, the only way to get it is a drink package (or you pay per scoop)- again royal and carnival have unlimited ice cream for kids. Btw, we found out after day 3 we weren't supposed to be able to use the drink package in the british pub, its considered a specialty restaurant and thus doesn't accept the drink package. Luckily the wait staff in the pub was enjoyable and never registered the drinks. Amenities: on the oasis of the seas (royal), which is comparable in size, you never felt crowded. On msc, you felt absolutely crowded everywhere you went. Elevators were claustrophobic, tiny pools and pool decks, sports area is cramped, gym incredibly small for this many people. Also, soooooo much of the amenities are add ons. Dont expect to bowl, f1 race, vr expeirence, there are 3 board games that are actually composites of like 6 different versions of each game across multiple languages...good luck. Also, dont expect towel service on the pool deck, only blankets. You have to bring pool towels from your cabin. There are at least 20 other situations like this involving stupid or uncommuncated policies, long lines, poor service personnel and bad food. I did send a detailed letter to MSC and have received no feedback. Funny thing, we spoke to several other families (who we didn't know) and they had similar experiences. But I will say the ports of call were amazing. Read Less
Sail Date July 2019
We did a Baltic Capitals Cruise on the MSC Meraviglia with our 24 months old. The experience was amazing for the three of us. The ship is decorated with taste - in fact it was the most beautiful ship we’ve been on. The buffet food is ... Read More
We did a Baltic Capitals Cruise on the MSC Meraviglia with our 24 months old. The experience was amazing for the three of us. The ship is decorated with taste - in fact it was the most beautiful ship we’ve been on. The buffet food is amazing: lots of tasty options all day long and the best pizza at sea! The evening seated dinner is also great - although there is a limited option to choose from. Nice staff, clean spaces, enough things to do on board. There’s a baby care program for under 3s but we didn’t use it, although we made use of the baby room which had plenty of toys and was really clean. The only thing we didn’t like was that they had the TV on all the time - and even when we were in the baby room alone they couldn’t turn it off - we went to the baby room to play, if I wanted my son to watch TV I would stay in our room. Read Less
Sail Date May 2019
My wife and I (Indonesian) were on our Europe (German) holidays, It was almost 3 weeks and we closed the trip with this cruise, starting from Kiel that is about 90 minutes from Hamburg where my son lived by train. We arrived in Germany, ... Read More
My wife and I (Indonesian) were on our Europe (German) holidays, It was almost 3 weeks and we closed the trip with this cruise, starting from Kiel that is about 90 minutes from Hamburg where my son lived by train. We arrived in Germany, August 17, 2018 and from this time on, my son joined the trip. Since this was the first cruise for my son so I selected the moderate cruising period, normally I preferred a bit longer. Preziosa Northern Europe Cruise fit to our schedule well, and after looking at the ship specification we were convinced that it would meet our expectation. In general it was good experience, beautiful ship, nice and clean cabin, very kind and helpful staffs, great itinerary and good amenities Dining experience was not great, and since this was my first cruise outside of Asia, I was wondering whether it was typical European cruise or the ship. The complimentary meal were served only at the Inca Maya (buffet), and either Le Arabesque or Golden Lounge. At the Inca Maya, mostly European/Western menu, hardly Asian, and the theme was almost the same during the cruise. Food taste ranged from mediocre to good. Nice hospitality from the restaurant crews. Inca Maya was almost always crowded all the time, gave the impression the ratio to the passenger was too small. Theatre show was below my expectation, no such great show at all. Limited lazy chairs around the swimming pool area. The Gym was not bad but almost all the cardio machines occupied during sea days. Shuttle to the center of the cities were provided at all ports, we took the St Petersburg excursion, which was good. Both embarkation and disembarkation process was good and efficient. Transfer service to the ship from / to Kiel Hbf was provided by paying only 10 Euros. Read Less
Sail Date August 2018
We made the Santos / Kiel crossing, and Kiel / Saint Petersburg / Kiel crossing for 28 days on the Costa Preziosa. I have reported problems with cockroaches, hair in the food, the smell of sewage in the pool that was in the stern of the ... Read More
We made the Santos / Kiel crossing, and Kiel / Saint Petersburg / Kiel crossing for 28 days on the Costa Preziosa. I have reported problems with cockroaches, hair in the food, the smell of sewage in the pool that was in the stern of the ship, problems and stress in the excursions, where people stayed inside the bus more than 4 hours without being able to go to the bathroom, staff of the stressed animation and shouting at the passengers at the landing in Kiel, dirt on the buffet, poorly laundered cutlery, dirty cloth napkins and counter tops of dirty food and dirty tables, and when cleaned they were poorly cleaned as well as refreshments at night like sticky pasta of the buffet that of so reheated did not detach from the spatula, besides the terrible service staff at the reception where I got in line several times to solve problem with improper collection, with service fees that were already included in the "experience" voucher, just as we tried to solve the problem of my wife's loyalty card that generated two loyalty numbers on these two cruises, we tried to solve with the Tour Marina who was stupid, arrogant and nothing solved. And if all that was not enough, on the date of landing, my new polycarbonate case was broken, where she took part of it and one of the wheels, as well as several passengers with the same problem, where a lady from Germany broke the suitcase in the middle, and a group of Brazilian ladies who broke the 4 wheels. We waited for hours for the ship's officer to come down and say that nothing could be done at that moment. I have only to regret the terrible experience. Read Less
Sail Date August 2018
This was our second time going in a cruise with MSC. The first time was with the Poesia around the Mediterranean Sea. The experiences were very different. The route was good, all the cities are beautiful and there wasn't any big ... Read More
This was our second time going in a cruise with MSC. The first time was with the Poesia around the Mediterranean Sea. The experiences were very different. The route was good, all the cities are beautiful and there wasn't any big delay or change on the itinerary. We found the food at the buffet really good and there was a fair amount of variety, although not as wide as in the Poesia. The room service was pretty good, we always found it perfectly clean and they changed our towels sometimes up to three times a day. And that's about it about the good things. Even thought the buffet was good, finding a free table sometimes was almost impossible. My husband is handicapped. There are some tables reserved for handicapped people, always the same, but oddly there were days when the sing was nowhere to be seen in some of them and any waiters did nothing to help. And while the food at the buffet was good, we can't say the same for the dinner's restaurant. We were located at the Arabesque. It wasn't horrible, but definitely not up to the standards of what a course meal should be. And nothing compared to what we experience at the Poesia. And the waiters didn't help to the case. My husband and I always asked for wine and we had to be constantly asking for a refill, and waiting up to 15 minutes for it, while in the Poesia the waiters were always refilling the glass everytime we finished one. This issue with bad service by the waiters was a constant throughout the seven days. It was almost a joke. One time we had to wait exactly 25 minutes for a glass of whiskey on the rocks (not really hard to do) and there was just three more people at the bar. And this was not the only time. Having to wait too much for our drinks was a constant. And depending on where you order your drink they did it differently everytime. And let's not talk about the entertainment. Always the same at the theater. The first time it's really impressive to see the acrobats and the jugglers...by the third day it gets old. I'm not saying they were bad, but a little more variety wouldn't hurt. And at the disco...it seemed as if the DJ had a playlist and every night they would play the same songs, almost in the same order. Even my daugther got bored of it. We only booked one excursion, in Russia, because it was necessary to not have to ask for a visa. Everything was good until we returned to the port. Apparently the excursions weren't well planned because when we arrived at around 6:30pm everybody was stuck at the entrance. At the rate that it was going it was clear that we werent' going to sail on time. Because of that, more cabins had to be open at customs so the boat could actually leave at the set time. Overall, the experience wasn't horrible. But, we believe that it wasn't up to the standards of why we paid for, what MSC should be and what we have already experience at the Poesia. Read Less
Sail Date July 2018
We booked a Norway cruise a year prior on Norwegian and they canceled our cruise three months later! We had used points for the flights and booked a longer vacation around this cruise so we had to scramble. Thankfully, the MSC Preziosa ... Read More
We booked a Norway cruise a year prior on Norwegian and they canceled our cruise three months later! We had used points for the flights and booked a longer vacation around this cruise so we had to scramble. Thankfully, the MSC Preziosa was doing a nearly identical cruise. A quick look showed limited restaurants and an overall heavy lean towards Italian preferences which was understandable. Thankfully, there was one cabin left in the Yacht Club category which provided us with the accommodations we would have received on Norwegian (and then some), so we booked it. Yacht Club makes everything less stressful and luxurious. During embarkation, there is easy boarding where you are guided everywhere and chill with champagne and snacks in your own private little space at the port and then in the concierge lounge on-board. The cabin we had was unusually large for the category and as with everyone in Yacht Club, we had a balcony. Unlike other cruise lines, the Yacht Club is a significant upgrade as compared with a suite on the three other cruiselines we have sailed on. At least on the Preziosa, Yacht Club cabins, deck area with pools & hot-tubs, bars and concierge lounge occupy a private (card access) area at the front of the ship. A private high-end restaurant is located in the rear of the ship with a nice view. Yacht Club space is huge compared to the number of cabins. There were 10 times as many lounge chairs as needed so you were never crowded - ever! Nobody putting their towel down to save a spot here and there were great views with large window screens to keep out the wind. Service was readily available in all the Yacht Club spaces where-as the rest of the ship, it looked like a lot of people trying to fend for themselves in very crowded conditions. Le Palmeraie, the main Yacht Club restaurant was great. It is open for breakfast, lunch and dinner and we took all of our on-board meals there. The menu varied daily with a list of tasty dishes. You could get a table whenever you wanted and we had many lovely chats with Victor, the ship sommelier. Victor was our unofficial personal guide during our cruise and made sure we didn't miss out on the important things like waking up at 4:30AM to see the ship quietly cruising through the fjords in the early morning light of Summer. This was something almost none of the other passengers got to see. Being in Yacht Club means you have a balcony, so sipping coffee and taking pictures for a couple hours in your pjs is a great way to wake up. Thanks Victor for making our cruise awesome! Speaking of staff, I lost a bag and boarded the ship with little more than I was wearing on the flight from the US. We did some quick shopping on board, but the selection was very limited and they didn't have any dress clothes available for sail - which would be a real bummer formal nights. The concierge, Bahija Sabyr, did a wonderful job filling in these gaps. She found me socks and underwear (which wasn't available for sail on-board) and provide free daily laundry service. Our first port was Copenhagen and the British Airways website showed our bag en-route to the ship, so we enjoyed the port and returned to the ship 10 minutes before its departure. Sadly, there was no bag and we had a sea day and tiny ports in Norway the next few nights. Arrrggghhh! After listening to us vent about the situation for some time, Bahija upped her game and tried to alleviate my lack of clothes with jackets and shirts she pulled from lost-and-found. She even found me a suit! It was large, but I was able to do a bit of hemming for the pants and made it work. It was really sweet and made a big difference to my comfort on the cruise. Thank you, Bahija! We eventually made it to Bergen and did some clothes shopping for the last few nights, but thankfully the bag eventually showed up and we returned everything we borrowed along with some items that you can't find on-board for the next person in the same situation. Disembarkation was the most relaxing I've ever had. We spent the morning lounging on the yacht club pool deck with drinks and new friends while my daughter enjoyed the pool. When it was time to go, we had our butler, Juan Carlos (who was also a great help on our trip) walk off us the ship to the bus back to the airport. All-in-all we had a great cruise thanks to the crew and luxuries provided by the Yacht Club facilities. We spent the entirety of the cruise observing the difference between crowded public spaces and the luxurious quiet spaces that the Yacht Club provided. We would be happy to sail MSC again, but only with those accommodations. Read Less
Sail Date July 2018
The MSC PREZIOSA is a great ship, the design is very modern and beautiful and the staff and fellow cruisers were nice. The food in the buffet was great as well in the Golden Lobster restaurant. The swimming pools and the hot tubes were ... Read More
The MSC PREZIOSA is a great ship, the design is very modern and beautiful and the staff and fellow cruisers were nice. The food in the buffet was great as well in the Golden Lobster restaurant. The swimming pools and the hot tubes were very good too. The embarkation and disembarkation of the ship were fast and efficient. The choice of bars is very wide. The pools and the hot tubes are usually not croweded. The whole cruise was smooth ( we cruised to the Norwegian Fjords in the summer) so there wasn’t much rain (only 1 day in the afternoon) and the weather overall was very good. The shows in the evening were very good (we were second seating in the Golden Lobster) so we had the first show of the night. I really loved the free shuttles from the ship in Copenhagen and Bergen (Norway). Those were very helpful. We made new friends (even crew Read Less
Sail Date July 2018
We were an extended family of 10 Americans traveling together, with 2 seniors and 4 kids ages 2, 5, 9, 12. We picked MSC for the Norwegian Fjord destination and itineary. Overall, the destinations were fabulous, we enjoyed our family ... Read More
We were an extended family of 10 Americans traveling together, with 2 seniors and 4 kids ages 2, 5, 9, 12. We picked MSC for the Norwegian Fjord destination and itineary. Overall, the destinations were fabulous, we enjoyed our family vacation and the cruise was a nice way to get there. Some in our group had cruised before with Celebrity or Royal Carribean. For them, this cruise is more bare bones, food not as good, shows not as glitzy. For the first time cruisers, we felt it was a great ship that tried to cater to kids and seniors alike, so our entire group was happy. Pros- The staff is busy, but they stopped to talk to us. Our waiter at dinner would play with the kids, and even bring out special off menu appetizers. They are constantly cleaning the ship everywhere, and the main lobby is very bling which our seniors liked. Lots of live music and a nice sports bar where they streamed in the World Cup games. Very nice! We booked through Expedia, which gave us free drink tickets for alcohol and juices, more than we could use. I found out later, this is for the American market only (we were very happy!) Because MSC offers different packages in each country, staff on board could not answer our questions. We did go to the excursion desk and they were able to help us with everything, including adding vegetarian meals to our excursions. Staff were great! The indoor pool was fabulous, particularly on this chilly Northern cruise. I would love to see them heat the water a bit, even in June. Cons- Southern Europeans can be quite rude, and I didn't care for their pushing and shoving...particularly at the buffet. I had to go to my zen place to deal with the crowds in the buffet. Crowds were worse at peak times on days in port, which is to be expected. Disembarking at some Norwegian ports took over an hour after arrival in port. I think those small ports aren't used to handling a ship the size of Prezosia. I wish they would've made an announcement, so everyone didn't mob the exits for an hour...again with pushy Europeans. There aren't many families with kids on the Norweigian Fjord itineary, more arrived as we disembarked for the Baltic Sea itinerary. My kids were looking for friends. I think Europeans prefer things alacarte, so MSC sells lots of packages on board. We were constantly bombarded with staff trying to sell us things. We got asked to buy a spa package when we exited the spa...oh my. Geiranger / Hellesylt - Booked our own excursion through Geiranger Fjordservice, was better than MSC options. The ship docks in Hellesylt first, then 2 hours later in Geiranger. The port authority here is slow, disembarking took >1 hour. Bergen- Hardangerfjord and Stave church excursion through MSC, breathtaking, the Fjord became repetative, 8 hours was way to long. Stave church was cool. We wished we had done a Bergen city tour instead. Flam- Dramatic scenery by train- This excursion is a must!! The railway views are amazing and the return by bus through another UNESCO Fjord with breathtaking views was unparralelled. Kiel- no excursions booked, half the passengers disembarked permanently, ship turned over with new passengers. Nice parks and city center within walking distance of the port. 2 days at sea- all ship areas were busy as expected including the gym. My kids were disappointed the Doremei Castle/ kids waterpark was not turned on even after being asked. As a family vacation, each age group had plenty to do that appealed to them, so everyone was happy. Add the breathtaking views into the mix, and it was a memorable experience. I would definitly cruise again with MSC, they have some unique locations they go to which is very cool. Read Less
Sail Date June 2018
First time cruising with MSC. We booked this cruise through a travel deal which included return flights between Zurich and Hamburg as well as transfers between Hamburg airport and Kiel port. The transfers were very well organized. We flew ... Read More
First time cruising with MSC. We booked this cruise through a travel deal which included return flights between Zurich and Hamburg as well as transfers between Hamburg airport and Kiel port. The transfers were very well organized. We flew with HOP! (part of Air France) and was welcomed at the baggage claim area by a MSC representative. We were guided to the tour buses outside the airport which took us to the Kiel port (approx. 1h30min). We went straight to embarkation with almost zero waiting time. We had a cabin with balcony on the Fantastica experience (so better placed cabins). We found a wonderful surprise when entering the cabin - it was a handicapped cabin, so much more spacious than the usual balcony cabins! The extra space suited us well since we were travelling with 2 kids (a 3-year old and 4 month old baby). The room was well equipped and the sofa was made into a sofa bed every evening. Our room steward, Fabio Enrique, was wonderful. The ship itself is in a good condition, it looks fairly new with no visible wear-and-tear. The do make efforts to keep it that way and areas are constantly repaired/cleaned/painted as needed but in such a way not to bother the passengers. The dining experience was good, but could be better (we had a much better dining experience on an American cruise line). We ate most evening in the Main Dining Room and the rest of the time in the buffet. We tried the main dining room for breakfast and lunch, but the service was chaotic and the food similar to the buffet. We only struggled on the disembarkation day to find a table, or the other days there was ample space, especially when you moved deeper into the buffet restaurant. Also much less noisy at the back! We did not attend any shows and only went to listen to various artists in the lobby area after dinner. Our kids were too small for the kids' activities (my son is only turning 3 a couple of days after the cruise) and the kids groups start at 3 years. There were designated times during the day for kids under 3 to play in a special area under their parents supervision. Our ports of call were Copenhagen, Olden, Flam and Bergen. We did not book any excursions through the cruise line and explored the ports by ourselves. The Fjords are majestic. One can spend hours watching it while cruising. Due to adverse weather conditions the Begen port of call were cancelled. Obviously a disappointment but one should always expect changes when cruising. I rather prefer my captain to put safety first. With this change in itinerary, we had a new port of call in Denmark: Fredericia. To my son's delight, it was about an hour's travel to Legoland. So we spent the day there. Disembarkation was smooth, just like embarkation, so no complaints there. There were quite a number of kids on board (lots of small babies and toddlers) so very family friendly. Therefore we will cruise with MSC again in the future. About drinks: there are a number of packages to buy such as all-inclusive, premium all-inclusive, all-inclusive during meals, beer packages, soda packages, water packages, etc. The individual drinks are very reasonable (approx. prices: cocktails ranging from EUR 6.50 - 8.00, wine by the glass EUR 5.50, bottle of wine starting at EUR 20 per bottle, beers EUR 5.00), so all-inclusive packages only makes sense if you are really planning on drinking A LOT. We did buy a water package before boarding which cost something like EUR 27 for 14 x 1 liter bottle of water which we could get from any bar or restaurant. There is only free water, ice, coffee and tea in the buffet restaurant, so you would pay for water in the main dining room. To surprise my husband I bought the "Bon Voyage" package which included a bottle of Prosecco and canapes on the first day of the cruise, a bowl of fruit delivered to the room every day as well as an invitation to the Captain's cocktail event (which is for return passengers). It was a nice touch to have a bottle of sparkling wine on ice in our cabin when entering the cabin the first time and to toast to our cruise in the comfort of our own room. I had to phone the next day to get the fruit as it was not delivered. All the other days went smoothly and we received the bowls of fruit every day. Most of the fruit can be taken from the buffet, except for the grapes. My only complaint is the cocktail invitation: I asked at the front desk when I would get the invitation and they said it will be delivered during the night. Next day I went back to the front desk, knowing that the event was that evening. They checked in the system and told me I am not invited as I am not a return guest. I had to insist that I bought a package which included an invitation to the Captain's cocktail and had to show the details of the bought package. Only after that did they give me an invitation. So if I had not gone through that trouble, I would not have received the invitation for the event which I paid for. On our 7 night cruise we had 2 formal evenings. a white-night and a 60's-70's-80's night. Our cabin was on floor 10 and fairly in the center, so we did not feel much motion of the boat. Read Less
Sail Date June 2018
The service and activities was excellent. The room was attended to several times a day. The cleaning crew was always around and doing a very impressive job. They did have karaoke but only for 1hr while the bar was closed - who wants to do ... Read More
The service and activities was excellent. The room was attended to several times a day. The cleaning crew was always around and doing a very impressive job. They did have karaoke but only for 1hr while the bar was closed - who wants to do that sober? Get the all you can drink package - worth every penny. Our trip was diverted because of weather in Sweden so we went to Finland instead. St. Petersburg Russia we took the full day Hermatige museum tour but we should have taken the palaces tour instead. Tallin Estonia we took the bike tour which was wonderful if not a bit fast paced. Wishe we could have had more time in Old Town. Kiel hop on hop off tour was a waste of money and we got more out of it on our own exploration. Copenhagen was our favorite and we plan on coming back to visit and to see Sweden. Read Less
Sail Date June 2018
We chose this ship for price, and itinerary. We have cruised before with Norwegian, Royal Caribean, Carnival, Princess, and Disney. Embarkation was strange but did go pretty fast. You got to a counter and they give you a number, when ... Read More
We chose this ship for price, and itinerary. We have cruised before with Norwegian, Royal Caribean, Carnival, Princess, and Disney. Embarkation was strange but did go pretty fast. You got to a counter and they give you a number, when your number is called you can board the ship. Passengers: 80% Germans, rest were Italians, Spaniards and French. We did not noticed any Americans on board and I think we were the only Canadians. It did not bother us at all since we speak French and English. Ports: Awesome! So beautiful. We stopped in Flam, Geiranger, and Bergen in Norway and Copenhaguen. We had excellent weather. I did not booked my excursions with MSC except for one in Flam and it was a little confusing since they give us 2 tickets (kids) for a tour in English and two tickets (adults) for a tour in French, they tried to blame us for it, but it was resolved and we had a great time. Cabin: We had a balcony cabin and it was standard nothing better or worst compare to other cruises. The decor is much better than Carnival, it is more modern and updated. Food: I had read so many bad reviews that we were not expecting much... but it was pretty good for the most part. We ate all dinners in the dinning room (we had anytime dinning) and breakfast and lunch at the cafeteria. The food seemed better than Royal Carribean, but no as good as carnival. You do not get lobster unless you pay extra, but we had very good mussels twice, prawns, and good selection. The kids menu was not great so our kids would just order from the adult menu. The buffet had good pizza and nice selection of other items. It was crowded in the morning, but I have never been on a ship that was not. We had the aurea package which was great, so we could enjoy gelato (venchi, very good brand) at anytime. This is much better than the usual self serve ice cream on other ships. We also had most drinks included and coffee. I personally did not like the coffee on board. We had no problem with drinks at the main dinning room, in fact it was the opposite, they kept refilling our glasses. Entertainment: Not bad, but not the best. Better than Carnival though. They are no comedians since the passengers speak too many different languages. The ship itself is very well decorated. Service is good, but do not expect to have the animal towels (-: We travelled with kids and they had a camp on board, but my kids did not go much. They also have a very nice waterpark and a big water slide too. Seriously we can't complain and we might cruise again with them in the future. Read Less
Sail Date May 2018
We did a 7 day Baltic cruise on the MSC Preziosa from Kiel and are very disappointed. MSC did a bad job. The staff was obviously not trained, too few crew members had to deal with chaotic scenes in overcrowded bars and restaurants. Some ... Read More
We did a 7 day Baltic cruise on the MSC Preziosa from Kiel and are very disappointed. MSC did a bad job. The staff was obviously not trained, too few crew members had to deal with chaotic scenes in overcrowded bars and restaurants. Some weren't friendly and not guest oriented due to overwork. Embarking and disembarking did not work well, too less security points and staff. The ship could not leave ANY port in time. Even the mandatory safety drill was a mess. The Captain’s announcements were rare and without any use (but in 8 languages). Stockholm port was cancelled without a proper explanation in favour for a few hours on a second day in St. Petersburg. Due to the tough visa regulations in Russia, extra hours are useless and meant a challenge to rearrange all shore excursions. Food in the main restaurant was mediocre, sometimes simply uneatable. Low standard on cantina level makes the pretence of a 3-course gala dinner ridiculous. Buffet was crowded with a single Espresso machine and one poor employee for all guests. MSC obviously has a cost saving issue. You had to wait an hour for a drink at the bar, stand 90 min in line at the reception to discuss a wrong charge and actually push yourself to a table. Great sunny weather, a clean and nice cabin and an overall modern ship could not make good all that went wrong. We will not travel with MSC again and gave away our Gold Status at the front desk. Apathy from the reception staff says it all. Read Less
Sail Date May 2018
This was out first cruise with MSC. We knew that this is quite an international ship and that everything is annoiunced in at least 6 languages, so we prepared for this. We chose this cruise because we really wanted to see St Petersburg, ... Read More
This was out first cruise with MSC. We knew that this is quite an international ship and that everything is annoiunced in at least 6 languages, so we prepared for this. We chose this cruise because we really wanted to see St Petersburg, Tallin and Stockholm. We boarded in Kopenhagen which went extremely smooth as we discovered most guests boarded the day before in Kiel. We loved our inside cabin, spacious enough, very quiet, bathroom with shower offered more room than previous cruises with Princess. Service was good, cabin clean. Food was good, although buffet restaurant did not offer a lot of variation, restaurants offered good quality food with excellent service. We expected that getting in Port in St Petersburg would be difficult, as this was the only port where we all would have to go through customs. However, this was very well organised with minimum waiting times. We loved the excursion in St Petersburg, which we booked through the ship, as that precented us from having to apply for a visa for just the one day. We enjoyed all the places, especially the Hermitage, which was the highlight of the excursion. In Tallin, Stockholm and Kiel we did not book an excursion, it was easy to walk off the ship and explore on our own, either by Hop on Hop off or just walking. Every city was really worthwhile visiting, maybe except for Kiel, as it does not have a lot of historic buildings, it is really only interesting for some shopping. I would probably not bother next time to get off the ship there. The facilities on the ship were great and we enjoyed the different entertainment at night. Shows were good, taking into consideration that it caters for many nationalities. We loved the musical entertainment at night. The only negative I can think of is that we could not find a quiet spot on the ship, even the library was an open space with a lot of noise. I guess that is what you can expect on a ship with 3,500 passengers.We travelled on own own, but did see a lot of children and believe this would be a great ship for children with lots of entertainment for them, kids clubs etc. Read Less
Sail Date May 2018
We just came back from 7 night Baltic Sea cruise on MSC Fantasia. It was our 4th cruise. MSC Fantasia has a low score on this site. This is really unfair. MSC is a little different from other cruise line, mostly is the drinking package. ... Read More
We just came back from 7 night Baltic Sea cruise on MSC Fantasia. It was our 4th cruise. MSC Fantasia has a low score on this site. This is really unfair. MSC is a little different from other cruise line, mostly is the drinking package. Other than that, it is a great ship and great cruise. Our group has 11 people, 3 families. 7 adults, 4 kids age are 5, 11, 12, and 15. We all had balcony rooms. Embarkation: It took us longer than other passages. But it was not all cruise line's fault. We did not print out the boarding document. Therefore, the cruise agents needed to print them out for us. There was only one computer. We have 4 different types of passports in our group, took them a while checked all the visas. Ship experiences Food and drink: Food was excellent, especially for people who love Italian food. They have different types of pasta everyday. Pizza was great too. They also has daily specially, all in good quality, very tasty. However, gelato bar was not free. We did not bother, because there were so many other dessert to choose from. Drinking, this is the biggest complaint. It is a problem for passages who has room with BELLA package, and without purchasing any drinking package. The main dinning room has no drinking water, you have to pay for water. Buffer always has water, tea, and coffee. Only during breakfast, there is juice and milk. Fresh juice needs to pay too. Our room was with Fantastica package, came with 12 drinking vouchers each person, We have 48 in total, more than enough for 7 days. We used it for water, soda, wine, beer, and other cocktail too. Pools and other actives: We had only 2 sea days. Not much time wondering around the ship. However, I saw 3 pools at least. One indoor pool, many hot tubs. There are kids slide, very long one. There were so many actives for the kids on the ship, I think this cruise line treats kids better than adults. We also enjoy bars and live music. There were so many pianos, violin, singing, and dancing. With drinking vouchers, we enjoyed listen to the music drinking cocktails. Everything was great, everyone was having a great time. Entertainment & shows: We enjoyed the shows. The opera, ballet, modern dancing, especially the piano. Some nights, we had to decide go to the show or the bar. Either way, it was always a great time. Service & Staff: As all the other cruise line, there were lots of smile, greeting. Love our room stewards and waiters. Ship Design & Cleanliness: Beautiful ship ! Spotless! We totally loved it. Our Cabin: room 11057. The bed and sofa bed both in good size and very comfortable. The room was always clean. Disembarkation: Organized well. We were the last 2 groups getting off the ship. All of us relaxed around the pool area, drink and eat, until it was the time for us to go. There were shuttle took us to the Kiel train station, no charge. Overall, we loved this cruise. Many negative reviews on this site were not true. At least, those bad things did not happen to us. Read Less
Sail Date July 2017
Sometimes we waited a lot in the bars to be catered for by lack of waiters It was difficult to eat at the buffet for the amount of passengers and many days, after a long day of excursion, we had to eat outside the restaurant, sitting on ... Read More
Sometimes we waited a lot in the bars to be catered for by lack of waiters It was difficult to eat at the buffet for the amount of passengers and many days, after a long day of excursion, we had to eat outside the restaurant, sitting on a sunbed because it was impossible to find a free table. The gym was small for the amount of people we were going to. The stateroom service, very good, always pending of us Being a cold zone cruise, you should have more indoor swimming pools Prices and tips are too expensive. Already paid enough to hire a cruise ship As customers, we have already done several cruises with the company, we hoped to find in the room some detail when arriving, but nothing. Gym classes, too expensive. Should be included in the price All very clean and in perfect order. We miss, at night, some bar with Latin rhythms as we have seen in other cruises. Very good restaurants for dinner and the Red Velvet to eat. Exquisite and very varied food. We would have liked more crew to speak Spanish Read Less
Sail Date July 2017
Fjords are a great place for vacation and doing it with a cruise is an excellent solution instead of a car or bus trip. This was our first experience of an MSC ship.The MSC FANTASIA is not a new ship but it is in an excellent condition and ... Read More
Fjords are a great place for vacation and doing it with a cruise is an excellent solution instead of a car or bus trip. This was our first experience of an MSC ship.The MSC FANTASIA is not a new ship but it is in an excellent condition and very beautiful decorated Great food, great service, nice balcony cabin, a lot of attractions and activities. The main issue because of I gave 4 instead 5 is the dining in the restaurant - it was poor. And they put us together with other family in spite of our particular request for table for 4. The variety of food was poor and waiters were not so nice. Please pay attention that MSC charging you for a contribution to UNESCO without rally letting you know about it, if you do not agree you must go to the front desk to cancel it. The embarkation and dis embarkation in Kiel was very smooth. Shore excursions in all ports were extremely overpriced. Copenhagen has a shuttle bus to city center which is reasonable; it is a long way into town. In Geiranger you dock in town and can walk to the large water fall and a long of water or take a map in tourist information and have some walking trails. In Flam you dock downtown, can walk the whole village or take a map in tourist information and have some walking trails. In Stavanger the ship docks downtown, you can walk everywhere. Read Less
Sail Date June 2017
MSC is one of the best cruise companies in the world. The staff very kindly. Balcony cabin with all the details you need. The entertainment and activities inside the cruise are very good, Northern cities are gorgeous! Our first cruise ... Read More
MSC is one of the best cruise companies in the world. The staff very kindly. Balcony cabin with all the details you need. The entertainment and activities inside the cruise are very good, Northern cities are gorgeous! Our first cruise with MSC has been spectacular, we did it with our friends in two balcony cabins and it has been impossible to get bored, the ship is a city in the sea, if you want to be relax you got it, if you want to dance for hours you got it. My favorite moment was every day in the evening at the jacuzzi or the pool. Something I did not like too much were the photo shoots before the dinning, I know it is the staff job, but the insist too much even if you decline. But I insist: I know is a part of their job, and I understand it If you have any doubt about which company cruise to choose, this is a guarantee of success. Proof of it: in November we will repeat! I already have the cruise! this time Mediterranean cruise in MSC SPLENDIDA. Read Less
Sail Date June 2017
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