1. Home
  2. Cruise Lines
  3. Crystal Cruises
  4. Crystal Cruises Cruise Reviews
5 Helpful Votes
Sail Date: March 2018
The service, the entertainment, the lectures and the activities were excellent. The service was exceptional! The best I have seen. The food was good. Above average. It was not consistent. Sometimes the food was very good and ... Read More
The service, the entertainment, the lectures and the activities were excellent. The service was exceptional! The best I have seen. The food was good. Above average. It was not consistent. Sometimes the food was very good and sometimes very disappointing. Shore excursions had too many people participating in it. On Nuku Hiva there were twenty 4 wheel drive vehicles in a caravan. The original cabin had a problem with the air conditioner that could not be fixed and had to move to another cabin. The second cabin had multiple problems. The hot water was not hot and needed to be fixed few times. The toilet didn’t flush many times. The alarm of the refrigerator was beeping. The old refrigerator needed to be replaced with a new one. In multiple occasions the public toilets didn’t flush. My cabin was on the 7th floor. I heard from other guests who had similar problems. Read Less
11 Helpful Votes
Sail Date: March 2018
We chose Crystal for their excellent service onboard and quality and variety of food. Embarkation was very fast. We really enjoyed the attention that the peronnal onboard treated us. Very respectfull and helpful. Evening shows where ... Read More
We chose Crystal for their excellent service onboard and quality and variety of food. Embarkation was very fast. We really enjoyed the attention that the peronnal onboard treated us. Very respectfull and helpful. Evening shows where very good. All restaurants serves high quality food. The numerous activities onboard where well appreciated. Lecturers where excellent and all other activities where varied. We embarked at Papeete and did some south pacific atols, Pitcairn island. People from the island came onboard to sell their arts and crafts product. Very interesting. Easter Island was the highlight of this 19 days cruise. We then visited Robinson Crusoe Island and finished our journey at Valparaiso. This leg of the the world tour was amazing. We will certainly sail again on Crystal. We sailed on other cruise line and Crystal deliver the quality and service expected from a 6 stars cruiseline. We are looking to sail again on Crystal in the near future. Read Less
3 Helpful Votes
Sail Date: January 2014
This was our fifth Crystal cruise, all have been on the Symphony. Our first, in 2010, was the best. Since then, the quality of Crystal's offerings have declined slightly, but noticeably, with each succeeding cruise. There seems ... Read More
This was our fifth Crystal cruise, all have been on the Symphony. Our first, in 2010, was the best. Since then, the quality of Crystal's offerings have declined slightly, but noticeably, with each succeeding cruise. There seems generally to be less attention to detail. For example, there were stains on our stateroom carpet, there was a broken table in the stern lounge area that was never repaired, there never (not once) were both red and white wine glasses for each place setting at our dinner table in the main dining room, and there were windows that needed washing, especially in Palm Court. This was especially irritating on Feb. 8, 2014 as we viewed New Zealand's majestic fjords through dirty windows. Why were they not washed in Dunedin (the previous port). Finally, the wines offered in the all inclusive service were generally rather mediocre and so was the coffee in the restaurants. These offerings need to be upgraded. Crystal seems no longer to be competitive with Seabourne and, perhaps, not with Regent either. People at our dinner table compared Crystal unfavorably with Oceania and we believe that the Symphony could even be in danger of becoming an all inclusive version of Holland America or Celebrity. We suspect much of this has to do with a cost driven attempt to increase staff productivity. Many of the public contact personnel seem to be seriously overworked. Perhaps the new CEO will make the restoration of Crystal's image of very high quality and attention to detail one of her priorities. Here are some of the things Crystal continues to do well: Louis Armstrong at sail away is a lovely tradition. The spa is excellent and the health club is also first rate. Our cabin attendants have always been excellent and the butler on our 2012 cruise (Greg) was absolutely outstanding. The talent of the on-board performers is remarkable. Where do they get these people? We understand free internet access is being added to the all inclusive package this fall. Bravo!   Read Less
1 Helpful Vote
Sail Date: January 2014
This was our first Crystal cruise (we're Regent regulars) which we chose primarily for the itinerary but also because we wanted to see if Crystal lived up to the hype we sometimes read from its substantial fan base at Cruise Critic ... Read More
This was our first Crystal cruise (we're Regent regulars) which we chose primarily for the itinerary but also because we wanted to see if Crystal lived up to the hype we sometimes read from its substantial fan base at Cruise Critic and elsewhere. We made our own flight arrangements from Melbourne to Auckland (Emirates) to Papeete (Air Tahiti Nui) and neither were particularly good in terms of service or comfort but OK as a necessary means to an end. We stayed at the Intercontinental resort Papeete for 2 nights - International Date Line, long story - which was comfortable and convenient to the airport and the ship. The hotel is set in a stunning location with lovely views of Moorea. We came across a couple of Crystal reps in the hotel lobby who were friendly and helpful until they discovered we weren't part of the large Crystal group also staying there and we were more or less given the brush off. We decided to book our own taxi to the ship and were glad we did thereby escaping the chaotic scenes of people + bags milling around waiting for transport on embarkation day and were almost first on board an almost deserted Symphony as a result. This will not be a day by day travelogue, so here are some more general (useful?) points in no particular order. The Ship : Beautiful and well laid out. The public areas are spacious and plentiful so there is always a peaceful spot to read, have a drink, relax. It lacks a central atrium but the Lobby/Crystal Cove is a very pleasant central meeting point. The forward facing Palm Court is very elegant for afternoon tea, quiet cocktails and useful for "watching the horizon" if things get rough (which they did! ). The Starlight Lounge is the centre of many daytime and evening activities but the extremely heavy and awkward to manoeuvre swivel armchairs caused problems. I know they are necessary on a moving ship but they weigh a TON. The Galaxy Theatre is comfortable and well laid out with plenty of room between the rows of seats and a large stage. The Hollywood movie theatre is great. The Casino is big - too big? - with dozens of lonely slot machines. We saw it busy but even then it wasn't even half full. It seemed like a waste of precious space. And speaking of a waste of space, the Luxe nightclub was mostly totally deserted every night except for karaoke night. The Saloon is a lively and very popular piano bar, especially after dinner. The smokers lounge/bar with very similar decor next door seemed to have a regular set of patrons but as non smokers we didn't go in there. The Bridge Room is clean and bright. The main Crystal Dining Room, Lido Cafe, Bistro and speciality dining venues are pretty much what you'd expect. The library is well stocked, the computer room very comfortable and the shops offer a wide range of "cruise stuff". The pool/hot tub is a generous size and the Lido "Garden" is a lovely spot but in hot weather it gets extremely hot even with the glass roof retracted. The Staff : Quite simply, the best service we have ever experienced. Friendly, professional and a pleasure to sail with. Waiters, bar staff, housekeeping, officers, front desk, everyone was wonderful and went above and beyond. The only slightly sour note was the rather grumpy Maître D who was very intimidating to approach and even a simple request was treated like a major imposition. It was very unnecessary and left a bad impression I'm afraid. The Entertainment : Superb, there's no other word. The quality of the professional and versatile "in house" musicians, dancers and entertainers as well as the guest artistes was exceptional. Bravo! With one exception (I won't name and shame) the Guest Speakers were interesting, informative and entertaining. The Staterooms : Not generous in size but perfectly adequate for the purpose. Very comfortable bed with quality linens and beautifully soft, fluffy pillows. Ample storage space. The bathroom is "snug" to say the least and they really couldn't be any smaller especially with those rather cumbersome "salad bowl" basins. The mini bath isn't much use to man nor beast but the shower over it has good water pressure and the clever handle on the shower screen is extremely useful during a bumpy ride. Again, plenty of storage and the Aveda toiletries are a nice touch. Excursions : This is a tricky one. Our ports of call were small Pacific islands with sometimes very basic facilities and infrastructure so naturally the excursions on offer were somewhat limited but didn't represent value for money. If you enjoy snorkelling on coral reefs there was plenty to choose from. If you prefer visiting land based places of "interest" then your options become fewer. One tour bus in particular in Tonga was barely roadworthy - lack of aircon and competent guide is one thing; lack of tread on the tyres, a burned out clutch, iffy brakes and rusty holes in the floor is another. In future we will do more research and arrange our own tours. The ship handles rough weather very well - and we had some very rough weather for a couple of days so few, if any, green faces around the ship as we rocked and rolled from Fiji to New Zealand. The last overnight stop in beautiful Auckland in perfect weather was a great finale although the boisterous Cloud 9 nightclub right next to the ship kept a lot of people awake until the small hours. In a nutshell, we had a terrific cruise and apart from a few very minor quibbles Crystal most certainly did live up to the hype and we wouldn't hesitate to recommend. Our next Crystal cruise is already booked.   Read Less
Sail Date: January 2014
When we told fellow passengers that it was our first cruise many said that we were starting at the top and it was all downhill from there! I say this by way of giving perspective to our comments to follow........we really had no ther ... Read More
When we told fellow passengers that it was our first cruise many said that we were starting at the top and it was all downhill from there! I say this by way of giving perspective to our comments to follow........we really had no ther experience like it with which to compare. The outstanding feature of the cruise was without doubt the staff on board. Friendly, service orientated and a credit to their employer. We were struck by how much they appeared, and were, happy to be working for Crystal. That flowed through to their service to us. We ate in all the venues and not only did we not find fault, to the contrary every meal was wonderful. I have never tasted better soups and my wife was continuously spoiled with the dessert plate by our wonderful waiter Franklin and his pairing Juan. Ciselo San Juan added those extra special touches that come with his over 20 years experience with the ship and by the end we counted them as friends rather than service staff. The Food and Wine theme was well received by us and we thoroughly enjoyed the opportunity to meet and watch the demonstrations by the guest Chefs. The Cabin on Deck 7 was well cared for by our stewardess Andrea and nothing was too much trouble for her, not that you need to spend much time in the cabin anyway. Entertainment wise, there was more than enough to fill your time on board or ashore. Early on my wife said that she was feeling overwhelmed by the full program she had each day and then promptly filled her next day with twice as much as myself. Unpack once, do as much or as little each day as you wish, meet a wide range of interesting people from all over the world while having great food and wine....it doesn't get much better than that. Are we hooked and can't wait for our next Crystal experience....you bet! Read Less
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Email me when prices drop