Crystal Cruise Reviews

Photo Credit: Rick505
Crystal Serenity in Reykjavik harbor.
Photo Credit: brescan
My cabin. Y Butller that always had a smile and good will
Photo Credit: lujoleasing
Expeditions every day included
Photo Credit: lujoleasing
Cruiser Rating
4.5
Very Good
23 reviews

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1-10 of 23 Crystal Cruise Reviews


Difficult cruise- bad weather and other- but…

Review for a South Pacific Cruise on Crystal Serenity

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Travelbird22
10+ Cruises • Age 60s

The positives: Wonderfully friendly, nice, helpful crew. My Butler, Van, was as nice as pie- I felt like he was my son- and so funny too! My hair highlights were done and corrected by Maria, in the Salon- and she fixed my color, (which had been ruined in Athens 5 months earlier), which I thought couldn’t be done- just amazing. Unfortunately we both forgot to give me the formulas she used, so I ...
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Response from SarahG, Crystal

Dear Travelbird22, Thank you for taking the time to thoughtfully review your experience aboard Serenity. We are so pleased to hear how you thoroughly enjoyed our exceptional service,...

Sail Date: February 2024


Nice to have Crystal back

Review for a Caribbean - All Cruise on Crystal Serenity

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Steve26460
First Time Cruiser • Age 70s

The ambience of the ship was excellent. Service, entertainment, activities during the day all outstanding. We upgraded to a suite which was well worth it. Our butler was first rate. Enjoyed the lectures, the photo classes, and the golf clinics. Food was fine in the Main dining room but the real stars were the Japanese restaurant and Taste for dinner. Not to be missed. No casino which was fine ...
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Response from SarahG, Crystal

Dear Steve26460, ​ Thank you for choosing to sail with Crystal! We are very pleased to read about all the extraordinary amenities, services, and activities you enjoyed onboard. At Crystal we...

Sail Date: January 2024


Solo on a Caribbean cruise onboard Crystal Serenity

Review for a Caribbean - Eastern Cruise on Crystal Serenity

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travelberlin
10+ Cruises • Age 60s

Once upon a time… I have decided to start my review with that sentence because the Crystal Serenity used to be part of a company called Crystal Cruises which was owned by Genting (a Malaysian Company). Crystal cruises ceased operations as a consequence of the financial difficulties from Genting and entered in a process of liquidation in which the ships and assets were sold to different ...
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Response from SarahG, Crystal

Dear travelberlin, Thank you for choosing to sail with Crystal and for your lovely review of Serenity. At Crystal, we are pleased to welcome everyone aboard, from solo travelers to families...

Sail Date: January 2024


Last Gasp?

Review for a Caribbean - Eastern Cruise on Crystal Serenity

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minntom
First Time Cruiser • Age 70s

We were excited but apprehensive. We had decided not to sail the Symphony again because of the age of the ship and the HVAC issues. Given that this was a newer ship we decided to take the Jan 5 Caribbean cruise as we truly missed sailing on Crystal (had gone on over 35 segments). The positives: Rooms have been nicely redone and we paid up for the Sapphire suite which was spacious, well ...
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Response from SarahG, Crystal

Dear minntom, Thank you for providing your sincere and honest feedback from your recent sailing aboard Crystal Serenity. We sincerely apologize that your time onboard did not meet all your...

Sail Date: January 2024

Traveled with children


Wonderful time down under on Crystal Symphony

Review for a Australia & New Zealand Cruise on Crystal Symphony

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DaisyUK
10+ Cruises • Age 60s

This was our second Crystal Symphony cruise since the re-start, and both sailings lived up to our very high expectations. We found the food to be generally excellent, with Umi Uma and Tastes being stand-outs for us. Waterside, Marketplace and Trident Grill were very good also. Our suite was more than comfortable and had everything we needed (JCP). Service throughout the ship was outstanding. ...
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Response from SarahG, Crystal

Dear Daisy UK, Thank you for sailing with us again for another sensational voyage aboard the Crystal Symphony. We are very pleased to hear about how you enjoyed our dining, suite, service,...

Sail Date: January 2024


A Wonderful Way To Spend The Holidays

Review for a Caribbean - All Cruise on Crystal Serenity

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Keith1010
10+ Cruises • Age 60s

We selected this cruise to cruise over the Christmas and New Year's Holidays and we had an amazing time. This was our fourth holiday cruise; all with Crystal and on Crystal Serenity. This is also our third voyage since since the inaugural cruise of Crystal this year. For those who used to like old Crystal, my view is new Crystal is like old Crystal but better. The crew makes Crystal very ...
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Response from SarahG, Crystal

Dear Keith1010, ​ ​ Thank you for sailing with Crystal Serenity once again! We are delighted to have celebrated the holidays together and to hear about your exceptional experience onboard....

Sail Date: December 2023


Amazing Experience on the Crystal Serenity

Review for a Caribbean - All Cruise on Crystal Serenity

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Rick505
2-5 Cruises • Age 60s

Had wanted to try Crystal since their purchase by Abercrombie and Kent following their emergence from bankruptcy by the previous owners. Had heard incredible stories about their excellent customer service and concern for their guests. Crystal surpassed those expectations and we cannot wait for the next one. Ship was immaculate and our Aquamarine Classic cabin was superb. Wife loved the Jacuzzi ...
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Response from SarahG, Crystal

Dear Rick505, We are overjoyed to hear about your experience aboard the Serenity! At Crystal, we strive to surpass your expectations and show you the remarkable service you deserve. From our...

Sail Date: December 2023


Romantic Cruise For Golden Couple

Review for a Caribbean - Eastern Cruise on Crystal Serenity

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I adore you
2-5 Cruises • Age 70s

Crystal was recommended by our doctor friend who had just returned from Iceland and knows our high standards and needs. After an easy non stop fight from Vancouver we boarded with great excitement and warm welcomes. The fish at dinner was suitably mahi mahi for the Caribbean. When the evening entertainment opened with the beautiful Nadiya on violin and Raphael in his whites on trumpet we knew ...
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Response from SarahG, Crystal

Dear I adore you, We are delighted to hear you had a wonderful time aboard the Crystal Serenity! Thank you for choosing to sail with Crystal and for your thoughtful feedback. It is lovely...

Sail Date: December 2023

Traveled with disabled person


Two weeks on a six star ship

Review for a Asia Cruise on Crystal Symphony

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John555
10+ Cruises • Age 70s

It would be easy for someone like me who has never cruised on either the old, or the recently renewed Crystal Symphony, to feel like they've crashed a stranger's floating family reunion picnic and wolfed down the barbeque and beer before they notice I’m there. Eavesdrop during a crowded lunch and you'll learn that the majority of both the passengers and crew have sailed together on this same ship ...
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Response from JillH, Guest Relations

Dear John555, We are thrilled to hear that your experience on Crystal Symphony was an exceptional one! We deeply appreciate your trust in choosing to sail with Crystal. Our unique offerings...

Sail Date: November 2023


Crystal Better than Ever

Review for a Caribbean - All Cruise on Crystal Serenity

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Virginia from Roslyn
10+ Cruises • Age 70s

We have cruised with Crystal 4 times previously and have anxiously awaited its return. We had a cabin with ocean view on deck 7. The cabin was 215 sq feet and was well laid out. There was ample drawer and closet space. The cabin attendant kept the cabin spotless. The food at the main dining room, buffet and specialty restaurants was excellent. The selection of the entrees in the main ...
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Response from JillH, Guest Relations

Dear Virginia from Roslyn, Welcome back! We are thrilled to hear that your experience on Serenity was a marvelous one. We deeply appreciate your trust in choosing to sail again with...

Sail Date: November 2023

Cabin Type: Double Guest Room with Ocean View


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