27 Carnival Sunrise Bermuda Cruise Reviews

We took this as our first cruise. It was my birthday that week. We didn't make it to Bermuda, however we had a great time.The dining staff(Eddy. Riafin and one other ) were fantastic. All the staff including room staff was fantastic! ... Read More
We took this as our first cruise. It was my birthday that week. We didn't make it to Bermuda, however we had a great time.The dining staff(Eddy. Riafin and one other ) were fantastic. All the staff including room staff was fantastic! We will definitely cruise with Carnival Sunrise again! For being on the ship 5 out of 6 days we were always enertained. The shows were incredible! The talent on that ship from shows to 3rd floor music was great. The pictuted we had done on formal nights came out beautiful, and there was no high potch sales involved! We look forward to sailing with Carnival Sunrise again, not to mention they gave us 100% refund dur to not making it to Bermida. We did stop in Charleston which was beautiful and enjoyed that port.All in all it was a grrat experience for a first time cruise! Can't wait to book again! Read Less
Sail Date September 2019
The new season for the Sunrise (aka Triumph), ok, lets break it down into a few areas. First shout out to the crew, they were wonderful, the whole trip were always upbeat and gracious as always. Second, the food we found to be ... Read More
The new season for the Sunrise (aka Triumph), ok, lets break it down into a few areas. First shout out to the crew, they were wonderful, the whole trip were always upbeat and gracious as always. Second, the food we found to be cooked to our liking, and we always had our fill. Cruise Director-Mikey and staff most enjoyable we have encountered in 6 years of sailing. Especially having to make back up plans for 3 of the sailing days. Also he was very clear when he gave any instructions we needed to know. Entertainment- was refreshing to watch shows that wasn't the same thing we have seen on the Pride for the past 6 years. Now, for the flip side, for a ship that just went through a major over haul, some areas were sorely overlooked. And some of the deck plans weren't thought out very well, For example, deck 3 to get to the Aft Dining Room, you have to go up to Deck 5 and take the aft elevator (which most of the time only 2 of the 4 were working) back down to 3, The Carnival Hub App was a nice tool to have, sure you can bypass making your table reservation for the Aft Dining room on 5, but you can't request a specific table or server from the app, which in turn means you have a different server every night. The balcony rooms seem smaller than the other ships, there was only 1 night stand beside the bed, and the other side was about 7 inches from the wall/window to the balcony. Finally- with Carnival have a home port in Charleston, SC, you'd think that maybe they could have found more than 5 excursions for the guest to choose from when the docked there as an alternative port (since Bermuda was not an option). Read Less
Sail Date September 2019
Why Yes, and No? The Sunrise is a ship that is not new, but is new, a refurbished ship with many new amenities and also many new cabins which means more people. Unfortunately the cabins were put in at the expense of public areas. So, ... Read More
Why Yes, and No? The Sunrise is a ship that is not new, but is new, a refurbished ship with many new amenities and also many new cabins which means more people. Unfortunately the cabins were put in at the expense of public areas. So, why Yes and No? It's not a great ship but not nearly as bad as some of the reviews are making it out to be. We were supposed to embark in Manhattan, NY but were notified by Carnival a month before that the pier was being closed by Port Officials due to repairs, so we would embark in Brooklyn, NY after the ship disembarked passengers from the previous cruise in Manhattan and repositioned to Brooklyn. As we live on Long Island and Brooklyn is actually on Long Island, it was not a problem for us, but for others coming from out of the immediate area it posed somewhat of a logistical problem. But this was not Carnival's doing nor fault. The repositioning also caused a two hour delay in boarding. Carnival gives a choice of boarding times and we had chosen 12:30 to 1:00 PM, now making it a boarding time of 2:30 - 3 PM with sailaway at 6 PM. After speaking to a Carnival agent we were told to stick to the original time of 12:30, then another agent told someone on our CruiseCritic forum to go with the two hour delay. At this point I figured it would be a free for all as people would be arriving at all different times, and I was right. We unloaded at the baggage area at 1:14 PM, and we were on the ship by 1:56 PM, less than 45 minutes. We are not Platinum or Diamond VIFP and did not have FTTF. It went pretty smoothly, very organized, all the staff was helpful and friendly. Sailing out of Brooklyn you get to see the Statue of Liberty but do not sail by her. So the captain brought the ship out of the channel between the dock and Governor's Island and then turned UP river, just past the Statue and then back down again giving everyone on both sides of the ship some great views of her and great pictures too. My wife and I enjoyed the ship and enjoyed being on the ship. I can honestly say this was a strange cruise. We were supposed to go to Bermuda for two nights but due to rough seas and a hurricane we were diverted to Charleston, SC , then supposed to go on to Bermuda for one day. So a 25% future cruise credit because of the missed night in port. Then when the ship could not continue on to Bermuda due to rough seas, a 100% future cruise credit and a slooooooow (approximately 8 knots or around 10 mph) cruise home to Brooklyn. A total of five sea days, which we love, and a visit to a port we've never been to. We had some rocky seas and it seemed as if the ship was less stable than others I've been on. People were getting sick and I was queasy, but I had developed a problem in my abdomen just prior to the cruise so not sure how much that played into it. And we did not notice any foul odors or smells nor did we hear of a complaints of any. The Carnival Sunrise is a nice enough ship, but not too sure about the renovation. Carnival used to boast the biggest cabins on the sea, but it sure didn't feel like that at all. The room was sparse, one picture on the wall, a large screen tv, and that's it, fairly stark, but we didn't go to stay in our cabin. Plenty of food areas, the outside areas are nice, but getting to and from the Lido buffet was cramped, though not as bad as some of the reviews have said. I question that if they would have to close the outside decks due to weather if they would be able to accommodate all the passengers in the inside spaces. Guy's Burgers and Pig and Anchor were very good, as was the pizza and Blue Iguana Cantina. I only ate breakfast there, but it was a bit different and very good. The Lucky Bowl was good, I enjoyed the Asian "soup" bowls, but didn't eat at the Deli, nor the Seafood Shack. We always eat at the Steakhouse, and this was no disappointment, very good food, excellent service, and we took advantage of the free wine for the first night. We are not big drinkers, I don't drink at all and my wife lightly, so the bottle lasted the whole trip for her. Sushi bar was adequate, not great, but very nice over all. We did not eat at Cucina Del Capitano. Moving forward and aft on some of the decks was impossible causing diversions to other decks by going up or down and then reversing direction on the other side. This was on Decks 4 and 5. (We've cruised on the Carnival Splendor and didn't like it there either). The problem is that you use the elevator to get to a deck, only to find that you need to go to another deck to go through the ship. Also, some of the venues i.e., sushi bar, red frog pub, alchemy and the piano bar on the 5th deck are accessed either by the aft elevator or by walking through the casino, a smoking allowed area. Not good, but not really a deal breaker either. The entertainment was good, the shows very nice, and the shipboard musicians very good. The cruise director, Mikey, was very good, very high energy, funny and not intrusive. He and his team did a great job keeping things going, especially being as there were extra sea days to cover. We did not go to the comedy shows. The musicians found in the various venues were generally good, some not to our liking, and some were excellent. The staff; room stewards, main dining rooms, Lido food venues, Farenheit 555, and general cleaning crew, were excellent. They were friendly and very efficient. In Charleston we walked the Market to the right of the pier on, well, Market St. Nice, it seemed expensive to me, but I'm not a shopper. We also took a one hour carriage ride, with the company with the red sashes, through part of the historic area which was very nice, relaxing and informative. Guide was engaging, knowledgeable and humorous. Fee for the one hour was $28.00 per person. Disembarkation was very smooth and quick. We chose to have our baggage taken off and we also chose the late disembarkation. Finding our baggage was easy as it was the last set left in our zone and moving through the Customs line was pretty quick too. We were off the ship and waiting for about 10 minutes for our ride to pick us up. Good timing on my daughter's part. We go on a cruise to have a good time, and plan on it to be a good time. I've never had a bad time on a cruise, and we don't drink or gamble, I figure if you plan on it being good, it will be. Is this our favorite ship? No, but we would definitely sail on her again. At least the next time we'd be way more used to the through ship travelling. Read Less
Sail Date September 2019
I can’t begin to understand how any one can complain about the ship. Although I was one of the unfortunate ones to have their ports cancelled due to hurricane Humberto, I still can’t say a bad thing. They’re giving us a free cruise ... Read More
I can’t begin to understand how any one can complain about the ship. Although I was one of the unfortunate ones to have their ports cancelled due to hurricane Humberto, I still can’t say a bad thing. They’re giving us a free cruise for the inconvenience and the staff did amazing! Yes being stuck on a port for 6 out of 7 days during bad seas was rough but the staff did everything they can to make us feel safe and welcomed. EVERY STAFF MEMBER on that ship is AMAZING ! The entertainment is top notch.. food is the best I’ve ever had and I’m sorry there was no waiting , ship was clean and never felt crowded. The entertainment went on even though it was hard to stand on the stage , trust me I know I was on it as well. You can’t predict bad weather and we we’re u lucky but As I said the staff did everything they could to make it a fun cruise . All our excursions were refunded immediately . I would highly recommend guys burgers and the blue cantina, food was amazing . The alchemy bar was hands down the best drinks and most talented bartenders I’ve ever seen and that’s coming from a bartender myself, I learned a lot of tricks from them. I highly Recommend ignoring the bad reviews and booking this cruise! Read Less
Sail Date September 2019
This ship was recently renovated and rebranded as the sunrise from the previous triumph. The renovations were nice and elegant. The food was great, entertainment was spectacular, especially Mikey Gibson as a cruise director. He was full ... Read More
This ship was recently renovated and rebranded as the sunrise from the previous triumph. The renovations were nice and elegant. The food was great, entertainment was spectacular, especially Mikey Gibson as a cruise director. He was full of energy and so much fun. Perfect for a cruise that had very upset passengers due to hurricane humberto changing the whole itinerary from 3 days in bermuda to we didnt reach any foreign ports at all except for a 6 hour stay in Charleston, south carolina. the renovations were elegant however and i was always skeptical of how a 2 month dry dock comes out without issues. Well this ship has alot. - The elevators are a complete disaster and numerous times got stuck and would be shut down. Some of them would open and close several times before finally going to the floor you desired. -i have always viewed and read comments here on cruise critic but never replied or posted a review and always felt there were just negative people out there trolling. Well this was the first time that i did indeed smell sewage/garbage in any elevator that you use in the AFT of the ship near the piano bar and alchemy bar on deck 5. - Deck 2 we had plumbing issues, where we couldn't flush the toilet and the shower had no hot water. I belong to carnival groups on other social sites and people on my same cruise had the issues on other decks. -there were busted seats in the liquid lounge/theatre. Also a busted seat in the redfrog bar on the lido deck. -outside an elevator i saw panels on the wall being held up by packing tape! -white paint was pealing off corner railings in the buffet marketplace and you can see the gold trim that was painted over with white. - automatic doors into buffet is not automatic you need to push a button. Stupid and makes no sense if you have you hands full of food how do you press the button -glass automatic door coming off the lido pool area onto deck 9 would constantly get stuck!! Just seemed like a horribly rushed renovations. Carnival should take their time and look everything over. Also why didnt the sunrise receive the same 3 deck serenity and waterfall as sunshine her sister ship. That was such a wow factor!! Read Less
Sail Date September 2019
We chose this cruise as it suited our time frame and the price was extremely fair. I was however nervous a couple of days prior to departure after reading some terrible reviews. Embarking went fantastic very quick and efficient the ... Read More
We chose this cruise as it suited our time frame and the price was extremely fair. I was however nervous a couple of days prior to departure after reading some terrible reviews. Embarking went fantastic very quick and efficient the appointment times work so there is no wait to get onboard and begin the vacation. First impressions were staff very friendly and welcoming love the new designs in the lobby atrium very welcoming and feels very roomy. Straight up onto the lido deck we went to check it out. It was extremely busy as you can imagine as everyone was enjoying the bar and ample types of foods. Mikey from the entertainment was absolutely phenomenal I’ve never laughed so hard and right from the beginning I knew this was going to be a good one. We were able to access our cabins at 1:30pm which was awesome so we could get ourselves situated before we set sail. We stay in cabin aft 6439 balcony the room design was awesome and more than enough closets 3 in total full length mirror on inside of one of the doors. In the bureau there was ample drawers 6 in total. With a built in desk and another great mirror. And shelves built around it. The cabin was fabulous no complaints whatsoever about the cleanliness and the bathroom is actually bigger with a decent amount of counter space on the vanity along with 6 shelves. Love the water temperature adjuster huge thumbs up on this. Deck party phenomenal all the Entertainment was fabulous there was so much to do never a minute to become bored. Serenity was amazing we even found ourselves falling asleep with the tranquil music that was being played and the chaises made for 2 so comfortable. Dining room very efficient we were welcomed each evening no problems with service or food all excellent. I would highly recommend a night at the Fahrenheit steakhouse the food was amazing. All in all no complaints at all only praise. We enjoyed ourselves so much that we already booked for next year but this time instead of the 4 day we are doing 8 loved it Read Less
Sail Date September 2019
Cabin - Spa Balcony on the 11th Floor Cabin No. 1104. Embarkation & Disembark at 12th Avenue 55th Street in Manhattan, NY. The ugliest ghetto ship i've ever been on. This was a 4-day cruise to Bermuda and we spent it in our ... Read More
Cabin - Spa Balcony on the 11th Floor Cabin No. 1104. Embarkation & Disembark at 12th Avenue 55th Street in Manhattan, NY. The ugliest ghetto ship i've ever been on. This was a 4-day cruise to Bermuda and we spent it in our cabin and only left to eat. The buffet is full of only 4-5 things and they're greasy yucky things. You have to make a line and stand on it each time. They had a great taco stand and a great pizza stand but i didn't go on a cruise to eat a $5 meal. Dining hall was nice called Sunshine but our first day it took them 30 min's to get a glass of water on our table (with a 19-month old !!!!! no less). We left. Boycotted for a day only to realize that the pizza and slimey food at buffet was going to make us even more sick!!! I threw up for 2 days because of the rocking of the ship!!! lol I have been on so many cruises before and never threw up or even felt anything close to sea-sick (infact!! when first time cruisers ask me if they'll be sea sick ..i tell them I NEVER EVEN FEEL THE SHIP MOVING) Not this Ghetto ship!!!! I felt it all!!! Gross and EWW!! Service: the staff? The crew ppl -- the small guys that i encountered AMAZING!! all Philippians and omg amazing amazing amazing....friendly nice sweet. I heard how the mop girl only made $540/month after working 60 hour shifts. They do a great job and with a smile. Activites? What FREAKING activities? This ship was all PROFIT FOR THE CRUISE LINE ....we, the passengers got gipped!! ZERO SHOWS...ZERO ENTERTAINMENT...there was NOTHING TO DO!! LIKE NO JOKE!!! nothing. Child room? N O P E !!! I could take my 19 months old to the play room from 8am - 10am FOR FREE or!!! from 10pm - 1 am for a free of $6.95/an hour. what about he rest of the freaking day????? b/c i wake up at like 10am!!! WELL i got to stay in my balcony room entertaining her ANNOYED. Pool? hot Tub? Sure but they were packed and i was grossed out to go near them!!! I DIDN'T even want my child to wet her feet in them!!! Entertainment: Comedy club!!! okay SAD!!! not funny! i went to two shows and 1 was by a CP person...he was as funny as he could be...no big jokes but he made fun of the fact that he couldn't make really much jokes .... 2nd was a black guy who gave us a speech (by us i meant to blacks) saying how they have to laugh even if he's not funny b/c us blacks have to stick together... Highlight? I gotta have some fun right? lol NO! i used the spa the first day and was done and bored with it.!! it is smaller than my NYC apartment and i live small!!! UGHH i paid too much for this ghetto vacation!!! How was Bermuda??? It was gorgeous...sadly we didn't have time to do much.. The port docs are at one end of the island and everything to do and see is literally 50 min bus ride away (minimum) to downtown Hamilton. Bermuda itself was gorgeous.. THIS IS A PLACE to go and stay at for a few days.....a cruise there is a waste! no time to do anything. I WOULD NEVER AGAIN USE CARNIVAL....it was my first experience with this GHETTO company (and i'm sure they have nicer ships but can't risk it) Read Less
Sail Date September 2019
We choose this cruise because of convenience. Leaving from New York City was our attraction. There were so many issues I had with the cruise. I can write a book.. Let me start with the housekeeping staff! My room had an smell. The toliet ... Read More
We choose this cruise because of convenience. Leaving from New York City was our attraction. There were so many issues I had with the cruise. I can write a book.. Let me start with the housekeeping staff! My room had an smell. The toliet smelled like bowel and urine. Under the beds had dirt left over from previous guest. I loudly complained. Totally disgusted. They recleaned room. The lady who cleaned our room did not clean the room. She only gave us towels and made up beds. There was gum on sheet and she made up bed to hide gum on sheet. And the list goes on and on. My mother diabete testing stripes were stolen from her room. When she complained was told maybe someone you're with took them. Smoking cigarettes in casino very upset about that so I didn't go there. How about having 2 casinos one being smoke free? So guest like me can enjoy the casino as well. RUDE STAFF. I noticed the Philippines workers were much nicer to non-black guest!!! I personally had 2 encounter's with staff and was given such mean attitude look as if to say did I have permission to speak to this man! Read Less
Sail Date August 2019
We chose this cruise as a first vacation for our blended family of 4 kids. With interior and balcony rooms on deck 6 aft we had plenty of space for her 2 girls and my 2 boys (ages 10, 10, 13, and 14.) Speaking of aft, the back of the ... Read More
We chose this cruise as a first vacation for our blended family of 4 kids. With interior and balcony rooms on deck 6 aft we had plenty of space for her 2 girls and my 2 boys (ages 10, 10, 13, and 14.) Speaking of aft, the back of the ship was like a hidden gem that rarely got crowded and had plenty to offer. It was right up the stairs and the kids had plenty of time in the hot tubs and pool as well as the ropes course and Foosball at all hours of the day/night. Not a single meal disappointed but the lido buffet does get packed during prime hours. We avoided it during the breakfast and lunch rush and had no issues getting food other places. Kids said the hot dogs were the best they ever had. This was my 2nd cruise on the Sunshine class of ships and this sailing was more fun and less stressful than the Sunshine to the Bahamas a few years back. For the girlfriend and her 2 girls it was their first cruise and they loved it. Our only complaints were getting stuck on an elevator for 5 minutes. I'll go into some detail below but overall we had an amazing time going to Bermuda and would definitely sail again on the Sunrise! Now for some specifics: Embarkation and debarkation in New York was incredibility easy. I had faster to the fun, she did not, but we all got to board at the same time. It took 15 minutes from walking into the port to walking on the ship, and leaving was just as easy. We spent probably 20 minutes from when we left our room to walking through customs. Her interior room was small, but the 3 of them didn't do much but sleep in it. We spent a lot of time on my balcony enjoying drinks and the waves. Both rooms were always kept clean and our attendant Chai was awesome. Main dining room (your time dining) was always a blast and the kids had some amazing food. The lobster was a huge hit. Some of the small specialty places to eat were also good. This cruise lacked some of the fun shows in the liquid lounge but we were surprisingly entertained with a jazz program and always have a blast at Hasbro Game Night. I got to go up on the state for my 2nd time and we won. Chris (The Flying Scotsman) is a little over rated in my opinion. I didn't enjoy his company as much as Mason from the Sunshine and his one man show was the only thing we walked out on, the kids were not feeling it. But we did see 3 different shows in the comedy club, 2 of which were kid friendly and they loved it. Pools and hottubs were awesome and never that packed. The water was 80 degrees and felt great. Even the water slides were fun. Again, back on the Sunshine in April a couple years back the water was freezing so this was a pleasant treat. There were of course plenty of people not having a good time, mostly because they were upset with some of the language barriers or slower drink service on the busy days. The beauty of things like Cheers is that you just order another drink before you current one is gone! Bermuda was BEAUTIFUL. I've never had so much fun swimming in the ocean, i'm used to it being a little on the cold side but this trip was perfect. The bus ride to the beach was way too hot and the kids didn't enjoy that part so much. The beach was also packed, but it's a big ocean. Overall, the 6 of us had an amazing trip and only have a handful of complaints but not enough to review this vacation as anything short of perfect. I booked the Sunrise based on the fact that it was recently refurbished and leaving for Bermuda out of New York. I didn't want something as touristy as the Bahamas again. I also knew full well of the "poop cruise" and the negative ratings that the Triumph and some of the newly named Sunrise was getting but didn't let that deter me because you can often tell that some reviews are negative because of someone specific attitude or that they didn't really know what they wanted out of a vacation. Read Less
Sail Date August 2019
Overall had a great time! Family of 4 (kids 5 and 9). 4 night cruise to Bermuda on August 15th. The crowd was very diverse, but very friendly. Met a lot of people from NY and CT, even a few from England. We are from Philly, we ... Read More
Overall had a great time! Family of 4 (kids 5 and 9). 4 night cruise to Bermuda on August 15th. The crowd was very diverse, but very friendly. Met a lot of people from NY and CT, even a few from England. We are from Philly, we vacation in OC NJ, this crowd was more from Wildwood. We chose this cruise since we could drive to the port, overall it was a simple process. We parked and off loaded our luggage; and it took less than 10 minutes to get through security and onto the ship. The buffet lines were long for lunch on embarkation day, Guy's burger joint and the mexican place had long lines too (hint: go upstairs above the mexican place and eat at the Pig and Anchor, decent BBQ food and there was no line). You can also get a pizza delivered to you anywhere on the ship, this would be another idea on embarkation day, just use the app the pizza delivery guy will come to you, cost is $5 for delivery but it beats standing in line for 20 minutes. The pizza was awesome! Many other reviews complained really bad about the buffet lines and the 2 choke points...these reviews are accurate but just do you best to avoid those areas and you will be fine. The choke points were crowded but they encompass 10 feet of the entire ship, not the end of the world! Avoid the breakfast buffet line by going to the restaurant for breakfast, no lines! Kids loved the water slides and water splash area! We never really had an issue getting a lounge chair, maybe we were lucky but it was fine for us. We used Anytime dining: perfect with the kids since they wanted to stay outside for a while. I made reservations on the app 5 minutes before we wanted to eat every night and it was not an issue. You have to walk around the casino bar (yes, I agree with everyone else that it is a stupid design to walk through a smoky casino bar right after you grab a shower so I can get to dinner!). Drinks were a bit hard to come by in the restaurant, the waiters are all running around but the service is a bit below average. We grabbed drinks at the Alchemy Bar which is on the way to the dining room. I even ran out to grab drink #2 because it was easier than waiting. **You are allowed to bring 2 bottles of wine on the boat on embarkation day and you are allowed to carry it to your room. Read the alcohol rules, it is permitted. We each brought a bottle. Some night she filled a glass and carried it with her to dinner, it saved about $12/drink. My wife had the salmon and loved it, I had the flank steak (it was more of a sirloin as opposed to a thin flank but it was really good). I ordered multiple meals every night, and usually had the flank steak too. She had the salmon several times and like it. Avoid the seafood medley, seafood was overcooked and it was kind of bland. Several of the mushroom apps were good and there was a mushroom veg entree that my wife really liked. Kids menu was simple, spaghetti, burgers, hotdog, chicken fingers. They like ordering a few desserts each night. The Carnival Hot Lava cake is great every time! On Bermuda day: Get to the buffet early. Everyone is going to the buffet, it was really crowded, I would try to get there by 8am. We arrived around 9:15 and it was jammed. We went to horseshoe beach, take a taxi, it costs about $32. The shuttle bus costs $7/person which is $28. Don't bother renting an umbrella, there was another ship in port with our ship and the beach was jammed. By noon you can grab a vacated umbrella before the staff packs them up. The line for getting back was really long, I stood in line for about 20 minutes while my wife and kids played on the beach. We took a taxi back, same cost of $32. Shuttle bus line was 3x as long. We got our photos taken all of the time on the way to/from dinner. Usually this is annoying, but the kids thought it was a special thing. And honestly, the photos really came out great, my wife ended up buying a few of them. The photographers normally harass you, but these photographers were very friendly and really enjoyed their job. After dinner, we would hang in the Red Frog pub, foosball and shuffle board and board games are hidden in the back and kept he kids busy while we drank beer! The Flying Scotsman was worth the price by himself! Be sure to attend the R&B Night in the lobby bar. There was no lie probably 1,000 people in the bar, stairs, mezzanine, and upper floors looking over the rail. The whole place was singing and he was dancing and singing on the bar. Simply awesome! He does a 1 man show that was pretty good as well, not as crowded as the R&B show, but he sang opera which was pretty neat to see (I like Classic Rock and he did a lot of that too). Our kids did not do Camp Ocean, they wanted to stay on the water slides so I cannot rate the children's activities. Read Less
Sail Date August 2019
My wife and I decided to take our three kids on a cruise. This was my first cruise and my wife had been on a couple many years ago. Our kids are 7, 10, and 11. I'll work from cruise start to finish so I don't miss anything. ... Read More
My wife and I decided to take our three kids on a cruise. This was my first cruise and my wife had been on a couple many years ago. Our kids are 7, 10, and 11. I'll work from cruise start to finish so I don't miss anything. We loaded into the ship at NYC port. The load in wasn't bad at all until we reached the buffet on the Lido deck. That is when we realized that we weren't alone on this cruise LOL. There were people everywhere!!! The buffet line was LONG and once you got some food, there were absolutely no seats available unless you stood by a table waiting for a family to get up. Once we finally found a seat after walking around for 5 minutes with 3 young boys, we started to eat and lets just say the food was less than desirable. Thursday night was our first night and I think we made the most of a disgustingly overcrowded ship. Friday morning rolls around and we are greeted with some annoying voice over the PA system waking us up with things to do. Once we we got out of our room, we went to the Lido deck for some lounge and pool action... Sadly, there were absolutely no lounge chairs for us to sit. The boys ran to the teeny, tiny disgusting pool and my wife and I stood around in disbelieve. There are too many people on this cruise ship. When walked to the pool in the rear of the boat, we found that the layout of the pool caused massive bottlenecks. Shirtless people with tons of lotion bumping into me because there is little room to move from the front to back of boat on the Lido deck is not what I envisioned when booking this cruise. When I went to speak with customer care desk, I waited in yet another line only to hear that maybe cruises aren't right for me ..... lol... The woman actually said that its possible that the cruise ship is great and I am just not the "cruise type" LMAO. Saturday was nice in Bermuda. My family and I had a nice day snorkeling and hanging on beach. When we got back on the boat we decided to go to the ropes course and play some basketball with the boys. Sadly, the basketball court was packed with 20 people. The ropes course was great for the kids but the two staff were terrible. The man was talking with some guy right next to my 7 year old son while he waited in line to get a harness. The woman behind was talking to another participant. I told my son to start getting his harness on since nobody was there to help at which time the woman started yelling at my son and I. Do your job and you wouldn't have this issue. When my son was done, he cam down the stairs with 7-8 other people and they got yelled at for coming down the "wrong stairs". She said she had instructed everyone prior to the ropes course and my son didn't listen. Well, seems like everyone didn't listen or you didn't explain properly. Sunday was filled with more of the same nonsense. Lines, bottlenecks, and swimming pools that saw more people than water. The pools were absolutely disgusting. If your kid can't swim, rather than stick them in the pool with a massive life jacket, keep him out of the pool. Must have been 30 kids with giant yellow vests on. lol Monday was a day for exiting the cruise. The buffet was opened and then closed and the dining room closed early as well. We sat with our bags in a shuttered bar on the 5th floor and waited about 2 hours to leave the ship. I could be wrong but it seems like they could have made our last couple hours on the cruise a bit more enjoyable. I am sorry to say but this cruise was not good. Not sure we will ever try another cruise again. Read Less
Sail Date July 2019
We just got back from a 4 day Bermuda on the Sunrise. We chose this cruise because of the length as we did not have the time to book the 8 day to the Caribbean. Regardless, we had so much fun. The ship is in great condition and I thought ... Read More
We just got back from a 4 day Bermuda on the Sunrise. We chose this cruise because of the length as we did not have the time to book the 8 day to the Caribbean. Regardless, we had so much fun. The ship is in great condition and I thought they did a great job with the refurbishment. You are able to tell that the ship is older, however the cabins and guest areas have been quite modernized and are definitely a big step up from the older carnival ships. Our cruise director Chris (the Flying Scotsman) was fantastic! is is always full of energy and he seems to make an appearance at every event around the ship. The fun squad and DJ were good. But we wish they had a few more deck parties as those are usually our favorite on Carnival. We enjoyed our cabins very much as well. We had the interior with walkway views on deck 7 at the front of the ship. It was great having a full size window just like an Oceanview cabin. both embarkation and disembarkation were very easy. During embarkation it was only about 20 minutes from curbside to on the ship. during disembarkation we waited in a short line in the atrium to get off and had very minimal lines at customs. Another reason we chose this ship was for all of the dining options. We are big fans of the new restaurants added such as guys burger joint, the blue iguana cantina, and the pig and anchor smokehouse which was delicious. The service in the dining room was great, we had your time dining and we were always seated in the Sunshine restaurant at the aft of the ship. In Bermuda we decided to take a taxi to Horseshoe bay beach, as we heard it was a great beach. The ride cost $7 per person and was about 15 minutes away. The beach was absolutely beautiful. The front gets crowded, but the back and side of the beach have lots of coves that are much more secluded and great for spending a day at the beach. But, definitely decide to return to the ship early as the line to get a taxi/ shuttle back to the ship was extremely long and people were scrambling to get back to the ship. Overall this was a great getaway cruise, we would definitely go on this ship and route again! Read Less
Sail Date July 2019
THE GOOD: I can't stress enough how having a great, caring, and helpful staff can make or break your experience, and this staff shined as bright as the sun! The bartenders and servers were all so very quick to provide any ... Read More
THE GOOD: I can't stress enough how having a great, caring, and helpful staff can make or break your experience, and this staff shined as bright as the sun! The bartenders and servers were all so very quick to provide any assistance and did so with a friendly smile. The events staff was exceptionally amazing. Shauna started the cruise off wonderfully doing the thankless job of giving the safety lecture in the Liquid Lounge, which was our muster station. She also was joyfully the KJ for many of the karaoke events in the Red Frog Pub. Adam and Diego were a joy to bounce back-and-forth with at Bingo, Pablo (hola!) was surprisingly a funny opener to the comics at the dual lineup of standup comedy in the Liquid Lounge (he also made a fun trivia host), and Tyler was by and far my favorite trivia host (lo siento Pablo) and ran the last night of karaoke. Of all the talent performing throughout the cruise, Scott at the Piano Bar was so enjoyable. He was funny, accommodating (especially when he didn't have the requested song), and supremely talented. We found ourselves spending the remaining hours of three different nights relaxing and singing along in the bar. For those reading this, he has three-month contracts on these cruises and our last night on the Sunrise was his too, as he now is performing on the Carnival Magic. When the service is universally this amazing, you can tell that it stems from great management, because a truly successful leader is one who knows the way, goes the way, and shows the way. Chris (aka The Flying Scotsman) was the cruise director, and boy was he a delight. He devised great activities and events throughout our time on the ship, and also was a great host and performer. One highlight regarding his hosting skills was at the Love & Marriage event on the last day at sea. This is basically the Newlywed Game on a stage. I've seen it done on different ships (including Royal Caribbean) before, but Chris was by and far the funniest host, and really worked great on the spot with the contestants who were chosen at random as the show started. I laughed harder at him than I did even the hilarious raunchy comedians the night before. I purchased this vacation to celebrate the 3rd anniversary with my girlfriend, and to propose to her (she said yes by the way). Part of the advanced planning involved ordering the Happy Anniversary Celebration Package provided by The Fun Shops. It included a small cake (I chose chocolate), a 5" x 7" photo frame, 30" x 60" beach towel, and four dangling banners with romantic words on them that were hung on the ceiling via magnetic ends. When ordering, they ask what day of the cruise you would like this to be set up in the cabin. I chose the first day, hoping that the cabin would have everything ready to go before we stepped foot in it after embarkation. My whole idea of getting the package as a surprise to my then-girlfriend was to propose to her in the cabin at the very start of the cruise. After purchasing the package online months before we set sail, I called the Fun Shops to confirm that, if I chose to have the room decorated on the first day if the cabin, would the cabin be decorated before we set sail at 4pm? They could not confirm this, because the only guarantee they make is the decorations will be set up before the "end of the day" (i.e. as late as 9pm as I recall them saying). Given we had dinner reservations for 7pm, and I wanted to propose before dinner, this was a small concern. They suggested I talk with someone in the Retail Cares department (as they're the ones responsible for delivering the packages in the cabins) via the Guest Services desk on the day I embark to confirm if it was set up yet. We embarked at around 1:30pm, so I went solo to the Guest Services desk and a helpful agent (I really wish I remembered her name because she was so sweet and helpful) made the call to confirm if it was set up yet. She wasn't able to reach the person who could confirm that, so she stepped away from the desk for about 3 minutes and physically went to my cabin to check and confirmed it was! The way they decorated the room around the bed with the banners was lovely (and the chocolate cake we had later that night was DELICIOUS). It really made for a memorable proposal. My only gripe was I filled out a personal, meaningfully romantic message to be printed (like the small ones you can get printed with a flower delivery) when I ordered the package online many months before, and it was never printed. Depending on where and what you ate, the food ranged from nearly flawless to cheap hospital/institutional-tasting. The best restaurant food we ate was the steak and sides at Fahrenheit 555. It was an extra $38 per person, but well worth it for food that compares to what prices you normally find at a nice steakhouse. Our filet mignons were huge (the menu said 9oz, but I swear they were bigger), perfectly trimmed, and flawlessly cooked to medium-rare. This is not as much of a surprise to me if they're a great steakhouse because many I've been to in NYC can provide this too. The best surprise for me was the side of sautéed medley of fresh mushrooms. I'm not even a fan of many mushroom dishes, but this was one not to be missed; I only wish I ordered two of them instead of wasting a side on the decent mac and cheese. The best room service by far was a small thin-crust pie we ordered through the Pizzeria del Capitano for only $5 (you order through the helpful HUB app mentioned below). They deliver these pies to nearly every area on the ship. I'm a pizza snob and have had most all of the best pizza places in NYC. This pizza definitely wasn't in the upper-echelon, but man was it better than so many NYC slice joints. Seriously, do yourself a favor and try one of these pies. Also, on a whim, we were going to have the buffet for brunch on Deck 9 around 12pm, but the line was so damn long (something I've read in nearly every review on this website), so instead we opted for some burgers and fries at Guy's Burger's Joint. These burgers compare to the best you'll get at Five Guys (the fresh cut-style fries are pretty much the same) and other fast-casual restaurants. The burger patties are loosely formed and well seasoned, which lends itself to why they taste so damned good. The donkey sauce is a perfect burger topping. Oh, and do yourself a favor and dip those fries in a side of Guy’s bar-b-que sauce on the topping station. I thought it was going to taste cheap and just be nothing but sweet like bottled Kraft sauce. It was on the sweeter side, but it was really well spiced and finished with a nice little kick of heat. Finally, I haven't been on a cruise in over 5 years (my last one being with Royal Carribean), and so I've never seen an app quite like Carnival HUB. This app is amazing, and I hope all cruise liners copy its format and make some small common-sense improvements. Once you're on the ship, it immediately provides a listing of all events happening on the ship each day, from early morning to late at night, as well as every dining option available, based on the time of day, and allows you to create a daily planner well in advance to set your customized itinerary. What's more is you will get helpful push notifications on your phone ahead of time, reminding you of the next event or dining reservation you have. Without going on endlessly though just about the app, here's more info on it: https://apps.apple.com/us/app/carnival-hub/id925117977 . My only gripe with it is that it lists some rooms as being on a specific deck, but the entrance to that room is on an entirely different deck. For example, the Sunshine Dining Room (the main dining room on the ship) is listed on the app as being on Deck 5, but the entrance is on Deck 3. This is so frustrating and makes me wonder why the app doesn't list that specific info, to make it easier to navigate on the ship. Also, as far as improvements with technology, it would be great if the ship had a WiFi-centric GPS on each deck, so you can navigate your way to each location. That might be wishful thinking, but it would be such a helpful tool on a ship with difficult to find entrances for various rooms. THE BAD: The ship was cramped in all public spaces and the bars sprinkled throughout. These caused inconveniences galore just walking around the ship. For instance, the beautiful lobby on Deck 3 had a ceiling, which extended many floors above, and each floor overlooking the lobby walkways around this, but those walkways were so small in width, it would always be congested from people just standing around and looking towards that beautiful space. And when there were events or musicians performing in the lobby, that made things even more congested. Having to constantly bump into people when you're just trying to walk by on a huge cruise ship feels really inconvenient. And the orientation of the pools, whirlpools, and deck chairs on the Lido deck (9) was almost impossibly to walk through without bumping into people. On my last cruise (Royal Caribbean), the main public walking spaces were so nicely spread out this kind of congestion almost never occurred. Not only were the walkway widths small, but also so was the seating in many event rooms. Given the Sunshine is a renovation from the Triumph, and that it added more cabins, they didn't do a good job in making the event rooms more accommodating for the higher passenger count. The Limelight Lounge (where the comedians were most every night) was so cramped and small, you could never get a seat and the body heat from the room made it uncomfortably hot. The congestion trying to get around and the small rooms, given the number of people on the ship also had the unfortunate effect of making life difficult for the servers delivering drinks to guests who weren't sitting at the bar. For example, the cramped quarters of the Liquid Lounge made it nearly impossible for the servers to get guests their drinks, especially when they didn't have any space to walk through the aisles. It felt like being served a drink in the stands at a baseball or football game. And bless the patience of those drink servers on the Lido deck. The entrees at Cucina Del Capitano (Italian restaurant), some of the lunch items for room service, and all of the dinner in the Sunshine Dining Room were just way off the mark. At Cucina Del Capitano (which has a $15 per person charge), the appetizers we got (Nonna’s Meatball) were tastefully seasoned and had a wonderful crumbly, tender texture, and the red sauce accompanied it well. The three-component desserts we got (Agrumi/Torta Al Miele e Polenta/Sorbetto di Limone) were very tasty too. But the entrees (Cavatelli with pork Bolognese and the Pappardelle with shrimp and pancetta) were so disappointing. Like, no joke, we've both had better food (regrettably) at an Olive Garden. The free room service items we ordered for lunch were hit-and-miss. We both got sandwiches. The grilled cheese with was had nice Panini-style grill marks on the bread, but it was dry and tasted like they used zero butter or any other kind of cooking fat on the bread to give it the taste we all are used to with grilled cheese. The accompanying potato salad chosen was just a couple of red potatoes, cut in half and slathered in mayo, and tasted as plain as you would expect. This was not what anyone would want if they were expecting potato salad. The BLT was a nice surprise with bacon galore and a good smattering of mayo to lubricate the whole sandwich and I got it with a handful of (what I think were) Wise-brand potato chips. The chocolate cake was delicious but the cheesecake didn't have any tang you want from cream cheese and the crust was weird in taste and texture. On a side note, we had the "Bottomless Bubbles" drink package that includes free soda and juices, yet we were told we had to pay for soda delivered via room service. That makes zero sense. We decided we would dine in the Sunshine Dining Room on the elegant evening attire night (second night). From the cheaply made appetizer (a pathetic 5-piece arrangement of tiny rubbery shrimp cocktail with a watery-thin cocktail sauce) to the lack of seasoning on the entire snapper entree (despite this, the snapper was really perfectly cooked) to the misworded dessert (hazelnut malted chocolate cake that, to me, would taste something close to Nutella, but because it had no hazelnut flavor to be found, just tasted like an overly-rich chocolate cake). The dessert was so disappointing, I simply asked for the vanilla ice cream, just to clear the overkill of chocolate, and the ice cream had a gummy texture similar to low-quality supermarket ice cream and (worse) contained unappetizing ice crystals throughout. But, this was part of the free food on the ship, so my expectations were already low. To top it all off, the steeping water that accompanied my order of black tea was not even close to boiling temperature. Finally, when Chris would cheerfully make his non-emergent announcements at 8 in the morning, almost always just to provide an extra promotion for some various events throughout the day, it would be nice to NOT have the hallway speakers blaring in the cabins at 8 in the morning, so the (sometimes) hung-over and (always) tired guests like us at 8 in the morning could be able to sleep in a little. After all, we were enjoying our nights in the public spaces until at least midnight or later. THE UGLY: The servers and bartenders throughout the various locations on the ship were all courteous and helpful, but there was one exception, and that was at the Fahrenheit 555 steakhouse restaurant. As I mentioned above, the food at this restaurant was the best on the ship, but the service, from the hostess, to the drink server, to the bread server, to our main server, was just rude; the kind of rude service some snooty French restaurants are stereotyped as having. The hostess basically chided us for arriving 15 minutes early before our reservation time and said we would have to wait (which we didn't mind), but her rude tone was one that would have been somewhat appropriate if we just walked in without a reservation and insisted we get sat immediately. The drink server took forever to return with our drinks (just soda), didn't return our cards after serving the soda and gave an attitude when I simply asked for the cards back, and the sodas were both flat for some reason, which we hadn't experienced in any other bar or restaurant the entire cruise. The bread server’s frown looked like he was serving prison time. The main server had a snippy tone that seemed bothered with any question I had about the menu items. Plus, when I ordered the steak, I forgot to mention the sauce I would like to accompany it on the side. When I was finally able to hail down the waitress to ask, she read me the list of three different sauces, and I asked if they also maybe had a simple house sauce (which many steakhouses of this ilk have). Based on the tone of her answer (which was no, by the way) you would think I asked her "how much do you weigh?" The only bright spot of service was the chef (can't remember his name) who came to the table asking about how the food was. Speaking of food service, other than the room service mentioned above, also ordered it twice for breakfast. Both breakfasts’ were awful experiences. First off, the pre-order room service door hangs you get to fill out in the cabins offer 1/2 hour windows for delivery. I would imagine many people, such as myself, set your alarm to wake you up very shortly before you expect the room service. With a 1/2-hour window chosen, I understand if it doesn't get delivered until the very end of that time, but both mornings, the room service attendant delivered them between 5-10 minutes early. So, not to be petty, but it woke us up that much earlier before our alarms went off, and we didn’t like losing any minutes of sleep. The really terrible thing though (and why it's in the "ugly" section of my review) is the quality of the food was just reprehensible. The first morning we only ordered fruit. I don't know about you but I like my fruit to be ripe and our fruit was both under and overly ripe. Unless you're baking or making smoothies, bananas should be perfectly yellow, not overwhelmingly covered in "liver spots" like ours were. And melon should be soft and juicy, not crunchy and flavorless like ours were. Even more abhorrent was the second morning (July 20) we got breakfast. We ordered cereal and the little 8oz containers of skim milk were all spoiled upon arrival, and they weren't even past the printed sell-by date of July 22. Like, I know it's the summer, but keeping milk cold and far from spoiling is food service 101 for a dining operation. Also spoiled, by the way, was the little 8oz container of low-fat chocolate milk, which had the same sell-by date. Finally, the orientation of entrances to various different public spaces in this cruise was just confusing. As I mentioned in the “good” part of the review above, the Sunshine Dining Room is listed as being on Deck 5, but the entrance is on Deck 3. The Limelight Lounge on Deck 4 was so difficult to find (go off the walkway, into the middle of the casino on Deck 5 towards an unseen staircase and then walk down to Deck 4). It was so meandering and confusing, they had to put signs on a stand just to give passengers a hint. I'm convinced it was easier for Harry Potter to find the entrance for the Hogwarts Express train on Platform 9 & 3/4 than it was for passengers like me to find the entrance to the Limelight Lounge. Overall, given the great staff and fun activities, I would highly consider cruising with Carnival again, just not on the Sunrise. Read Less
Sail Date July 2019
Have sailed lots of mega ships including Vista and Horizon. Was Excited to try a smaller ship especially since they added a lot of the goodies from the megaships like guys burgers the taco place picking anchor the ropes course waterslides ... Read More
Have sailed lots of mega ships including Vista and Horizon. Was Excited to try a smaller ship especially since they added a lot of the goodies from the megaships like guys burgers the taco place picking anchor the ropes course waterslides there seem to be enough to keep my kids occupied. excited to try a smaller ship especially since they added a lot of the goodies from the megaships like guys burgers the taco place spic and anchor the ropes course waterslides there seem to be enough to keep my kids occupied. However the flow of the ship caused bottlenecking everywhere I turned the Buffay was the most awful experience of any cruiseship I have ever been on I gave up eating at the buffet because most times it would take 20 to 30 minutes just to get through the line by the time I would sit down my food would be cold . We had a family of five which included two adults and three children ages 11,14 and 17. The room was very small very crammed and I’ve never seen a cot have to be brought into a room for the 5th person. The bunk came over the main bed which meant when you woke up in the morning you had to remember before you sought up that there was a bunk over your head or you would smack your head. The room is not an appropriate size for five people when they did the remodel it’s as if they tried to cram as many people onto the boat as they could. I found the staff to be great they were very pleasant they were definitely overworked and appeared very tired. Both embarkation and debarkation went smoother than a lot of cruises I have been on so that was a plus. All in all I had a great vacation but I can say I will not cruise on this ship again. We cruise about once a year and this was the most money I’ve ever spent on booking a cruise and it definitely left a bad taste in my mouth. Read Less
Sail Date June 2019
We were on an Ultra Casino event on the Carnival Sunrise June 24-July 2 Quick to process, on board by 11:30 am Pig and Anchor very good on deck 10-still don't have water/lemonade/ice tea there. In cabin 7372 inside-plenty of ... Read More
We were on an Ultra Casino event on the Carnival Sunrise June 24-July 2 Quick to process, on board by 11:30 am Pig and Anchor very good on deck 10-still don't have water/lemonade/ice tea there. In cabin 7372 inside-plenty of room, love the usb ports. Close to mid/aft stairs and elevators. Comedy shows were great-could always get in, sometimes had to stand. Loved Chris Williams the cruise director-all about the ship. Also very talented don't miss his show. Don't care for some of the changes-by adding the Taco stand and burger bar took out the aft buffet line. Got very congested there at breakfast but there are many other locations that can prepare eggs, breakfast etc (deli, seafood shack, cucina, etc) Food on the hole was better than our last Carnival ship. We did my time dining, never had to wait. Check in deck 5 and walk down aft stairs to deck 3-Get table with Rachelle she is the best. Very efficient and always smiling. You may see her up on deck doing bar service also. Never had a problem getting a chair-but it was very hot this week and there isn't alot of shade on the ship. Several days we sat by where the DJ performs to escape the sun. Didn't go to spa, production shows, have pictures taken. Went to Steakhouse one night (courtesy of the casino) filet was very fatty by waitress never checked. Had to mention to the hostess then the waitress got an attitude. Being that we were on an Ultra cruise event we had alot of drawings, etc in the casino. We also had 'free' drinks while playing. Biggest complaint is not enough bar servers. Would wait over an hour for a drink as you can't go to the bar and order. Each days more and more people were getting the drinks on us card adding more people that could get drinks. Prob the worst service in the casino. Plus they ran out of everything Corona, Kahluha, Kendall Jackson Chardonnay. Wouldn't have it one day get it the next and gone the next. Maybe when a casino event is going on they need to order more-just saying. On orientated the ship was pretty easy to navigate-we used deck 5 as it went front to back-Liquid lounge (shows) forward on 3/4 and Limelight lounge deck 4 mid ship so used stairs by casino. First time to Bermuda-don't think I would rush back. We took the ferry over to Hamilton ($4.50 token/person each way). Walked around the town. Found things extremely expensive. All of the locals we encountered were great-very friendly and helpful. Returned to the port area and walked around the Royal Navy Dockyard. Water surrounding looked great-you can swim from Calico Jacks at the pier for a fee. We stopped and had a beer at the Frog and Onion brewery and it was about $18 for one 16 ounce beer. I am sure the beaches are beautiful but being that we had 4 sea days we didn't really need more sun. NCL Escape was in port with us and they spend almost 3 days in Bermuda but offer their passengers free shuttle to St. Georges. Our only other stop was Grand Turk which we had been to many times. Laid by the pool at Margaritaville and then back on the boat. Our casino hosts on this trip were Adrian and Jen and were very personable. They were out on the floor talking to guests. We have been on several RCL cruises and the hosts just sit at a desk. Don't miss the Quest-prob one of the best we have seen in 35 cruises. Debarkation was handled very well by Chris the cruise director. If you did self assist you were allowed to leave only when your deck was called-if you attempted to leave earlier you were sent back. Previously it was like a free for all for all the self assist folks-like this way much better. We were off the boat by 9am. Overall had a good cruise, met lots of great people. Don't know if all the changes on the ship were good. The ship still need alot of TLC. I know the additions are about $$-cabins, pay dining venues, etc. No cruise is ever bad-just felt this one lacked due to the congestion in the buffet, lack of servers in the casino, and running our of bar items in the casino. Read Less
Sail Date June 2019
Apparently the main objective of Carnivals transformation of the Triumph into the Sunrise was to increase their revenue and the customer be damned. While some welcome amenities were added, more of the focus of the renovation was apparently ... Read More
Apparently the main objective of Carnivals transformation of the Triumph into the Sunrise was to increase their revenue and the customer be damned. While some welcome amenities were added, more of the focus of the renovation was apparently devoted to additional cabins than to passenger amenities. Cabin: The ocean suite was quite spacious and clean. Air conditioning within the suite seemed a bit lacking, even on the coldest setting temps rarely dropped below 76 degrees. We had an issue where the toilet would repeatedly flush itself for minutes at a time after use. A metal railing securing the bottom of the shower door kept falling off. Overall we were not happy with this cabin. Dining: Forget about the Lido Marketplace as it is unbelievably crowded compared to any other ship I have been on. We only tried it for breakfast on our first 2 days. Buffet lines greater than 30 minutes were the norm. On day 1, we were unable to find a table, so we took our food back to our room. On day 2, we found a table, but were interrupted by dripping condensate from the ceiling falling on our heads and food, gross. Needless to say we didn't return there for the remainder of the trip. On a better note, Cucina De Capitano was great, and Fahrenheit 555 was fabulous. We alternated between those for dinner for most of the trip. Special Mention to Guy's Burger Joint and Pig and Anchor as well. The deli had lots of nice options and was fairly quick as well. Embarkation: We had Priority boarding and all went very quickly. Activities: My son seemed to enjoy many of the on board activities, My wife and I were like meh. Entertainment: One of the few bright spots on this ship. Fun shows and a fantastic cruise director in Chris "The Flying Scotsman". Fitness and Recreation: Meh. Onboard Experience: This ship feels very crowded most likely due to the reasons stated in the first paragraph. The pools were almost always filled to capacity. There was hardly a lounge chair to be had on sea days. While I am a smoker, I can usually sympathize with the complaints others have made regarding the casino. However, on 2 occasions on this trip, I was in the smoking section on the Panorama deck when non smokers complained about the smoke. I basically pointed at the sign on the wall and told them to pound sand, but it illustrates the level of crowding if non-smokers are willing to aggressively attempt to shame the smokers out of the smoking areas to snag an open lounger. Public Rooms: Public restrooms were non-existent or simply difficult to find which led to a long trek back to the cabin if you suddenly had to go in the middle of dinner. In addition, air conditioning was weak in many public areas (with the notable exception of the casino). Service: The young ladies who were serving me drinks on the Panorama deck (AnnaMarie and Rochelle) were absolutely amazing, and I went out of my way to tip them personally. Staff of Fahrenheit 555, Deli, and Cucina Del Capitano were equally amazing. Cabin steward was meh. Shore Excursions: We didn't use any as were are familiar with Bermuda and can easily get around on our own. Value for the Money: As a cruiser who routinely purchases suite level accommodations, this ship is not even close to being worth the price. While the staff and crew are wonderful, as is typical of all of my past cruises with Carnival, even their hard work cannot remove the tarnish from this Old Girl's reputation. This is the first time I felt cheated with a cruise. For the money I paid I expected a lot better then what I got. Bottom Line: If you are considering booking this ship, do yourself a favor and look elsewhere. If you are reading this and you have already booked, you have my sympathy. We sailed the Horizon last year and the experience was vastly superior to this. Their newer ships are way better. But they only seem to bring them to NY for a limited engagement then sail them off to Florida or the Caribbean, never to return. I live on Long Island, and as such I like to sail out of New York. For my money, if Royal Caribbean can routinely run Oasis of the Seas and Adventure of the Seas, and NCL can run Encore, Escape, and Joy out of NY, why can't Carnival offer us a first class ship? Instead they offer us these retreads, and based on this experience, I would have to assume the experience would be similar on other Carnival ships they tend to run out of New York I.E. Sunshine, Radiance. Carnival truly needs to step up their game in the NY market. Unfortunately, I will no longer be sailing Carnival in the future as a result of this experience. Read Less
Sail Date June 2019
Refurbished- added passenger capacity for several hundred more passengers. Ship could not physically accommodate the increased number of people. Lines at buffet were 30 minutes long. Swimming was impossible-pools were so crowded you only ... Read More
Refurbished- added passenger capacity for several hundred more passengers. Ship could not physically accommodate the increased number of people. Lines at buffet were 30 minutes long. Swimming was impossible-pools were so crowded you only had room to stand. Insufficient number of crew,who were poorly trained and unmotivated. In the dining room- 2 steps past our table a man vomits explosively a HUGE amount of vomit all over the rug, splattering the bottoms of chairs and tables. None of the dining room staff did anything to address this. The women at the adjacent booth were gagging and holding their napkins to their faces. Kept telling the servers there was a problem, but they were rushing around serving dinners. As people walked by, the only reason they didn’t walk through a pool of vomit is because my husband and I physically stopped them. No one tried to block off the area or relocate the other diners. We refused to sit in that section for the remainder of the cruise because the area should have been properly cleaned by shampooing the rug. The next morning I am sitting on our balcony -I am drenched with gallons of dirty water from two decks above from balcony cleaning. Apparently we were supposed to be notified that the balconies would be cleaned that morning, but our steward never gave us the flyer. Poor ship hygiene, overcrowding, non-existent customer service. Food was average. Entertainment was poor because the size of the theatre had been reduced by 2/3 to make more cabins. There were no production shows. Ports were lovely but shore excursions were way overpriced. You could use the Bermuda ferry or bus to get everywhere for $5 a trip. Activities were very basic- mostly endless trivia and bingo. Read Less
Sail Date June 2019
Choose this for the length of cruise, time of year, and the ports. The ship was very nicely decorated and had a lot to do, but just too overcrowded. We stopped going to buffet because of not much choice and too long of a line. All of Deck ... Read More
Choose this for the length of cruise, time of year, and the ports. The ship was very nicely decorated and had a lot to do, but just too overcrowded. We stopped going to buffet because of not much choice and too long of a line. All of Deck 9 was just too crazy including the pools. We had a nice time, but wouldn’t choose Sunrise in future, due to its layout and just seemed they did not manage crowds well. MDR has good choices but found food to come out lukewarm, sometimes cold. Again didn’t seem organized to us. Staff was very friendly and does their best to satisfy. They need drink station nearer buffet. Have make separate trips once get food, then drinks, plus look for a table. Why we stopped going there. Specialty Steak and Italian were good. Service and meal to expect every night on cruise and not have to upgrade. Bartenders were great! Read Less
Sail Date June 2019
Do not book a cruise on Sunrise!! The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken) Negatives: Smell of sewage throughout ship Cabin bathrooms ... Read More
Do not book a cruise on Sunrise!! The positives: The Flying Scotsman; family memories, Java Blue coffee shop, debarkation, free laundry (pay machine was broken) Negatives: Smell of sewage throughout ship Cabin bathrooms smell of urine Cabin 6365 is below casino, constant smell of cigarettes (lung cancer anyone?) LOUD - doors bang shut - Passengers - most of them were rude, for example: things I heard in the hallway (mid ship 6th floor): a parent telling a young child they are "retarded," toddlers left unattended, people encouraging friend to vomit in hallway (he succeeded), smell of marijuana Scantily clad passengers who left nothing to your imagination. Breakfast in dining room WAS FANTASTIC!!!!! Dinner in dining room - AWFUL (ending up just eating dessert every night) At 2 am, a group was outside our door talking loudly. My husband asked them NICELY if they could keep it down, to which they replied "f you, we will f you up!" Read Less
Sail Date June 2019
to spend time with family, this was my first cruise and I along with half the boat was very sick. The weather was bad, very high winds, rain, it felt like the boat was going to flip over. There were pails of vomit in hallways and I could ... Read More
to spend time with family, this was my first cruise and I along with half the boat was very sick. The weather was bad, very high winds, rain, it felt like the boat was going to flip over. There were pails of vomit in hallways and I could not even bring myself to eat. so much time and money was wasted. We were told that we couldn't go outside on deck and they still wanted to people to pay for bingo. Anyway not for me. This was the second time my family cruised with Carnival and they enjoyed the first cruise so much. The shore excursion that was booked through Carnival was also upsetting, we had to wait 45 minutes for a pre ordered van to take us to beach and it was only supposed to be my group then they let more people squeeze into van, also lost about 11/2 hour of beach time, very disappointing. Another Cruise Ship was docked there too many people at 1 time. Read Less
Sail Date June 2019
I've just returned from our Carnival Sunrise Cruise. I love cruising and I've cruised many times but I was so disturbed and overwhelmed by this cruise. First off the food and crew were good. But that was about it. I was ... Read More
I've just returned from our Carnival Sunrise Cruise. I love cruising and I've cruised many times but I was so disturbed and overwhelmed by this cruise. First off the food and crew were good. But that was about it. I was traveling with my daughter, her husband and 3 children for their first very much anticipated family cruise. First day weather was bad and all activities were closed (pools, slides, ropes, everything! My 6 year old grandson got sick and medical on board was not always open and Did Not have children's Tylenol...really? There were 2 small pools and not enough deck chairs....the six of us had to share 1 deck chair. This ship holds 3300 passengers but ship's amenities cannot accommodate them! Drinks packages,which were extra $ couldn't be used until the next day when we were in international waters. We were supposed to have the 2nd seating for dinner but upon arrival found that we had to have a reservation. Bar service was very slow. Food lines were slow, especially the pizza line...and it was hard to find a table to sit. I was looking forward to lobster and steak...but sadly this would have been more money, it wasn't included. There was a big fight that broke out with 20-30 people throwing deck chairs...there was another altercation among 3-4 men, luckily it didn't end in fist fighting. On disembarkation, the police boarded.....not what you expect! This ship is touted as the Fun Ships, but it was too darn crowded and Nothing about it was fun! Needless to say, my family will never cruise again.....I may, but definitely not on Carnival! Read Less
Sail Date June 2019
This was my first cruise experience. My coworkers tell me to try again, but I just can't. It was an extremely rocky ride...so I struggled. It did smell like sewage the whole time. The other guests on the cruise were rude to the ... Read More
This was my first cruise experience. My coworkers tell me to try again, but I just can't. It was an extremely rocky ride...so I struggled. It did smell like sewage the whole time. The other guests on the cruise were rude to the workers and were beyond overwhelming. There was a fight in the eating area...which was absolutely absurd. The families on the cruise let their children run around and food was everywhere. A woman literally barged into the drink line and put her personal water container on the lip of the water to refill it for ten minutes. It was like eating at Golden Corral the whole time. I became extremely sick and spent the night in bed and going to the bathroom. I did take medicine for sea sickness...but it might have been a combination of the food, sugary alcohol drinks, rocking of the ship and the sewage smell. Leaving the ship was a nightmare. We were stuck with a 1000 other people in stairways and people started fighting. Thank God there was not a major catastrophe!! The police did board the ship in New York and take the people that were fighting. The staff were exceptional and kind. I felt so bad that they had to put up with the other guests. I would NEVER work on a cruise line. God bless them all!!! The entertainment was phenomenal, and it definitely helped me get through the weekend. There were multiple family reunions on the ship....so if I ever thought of going on one again....it would not be one with large family reunions. It was a family reunion ship where I was related to nobody and did not want to be there!!! Read Less
Sail Date June 2019
My in-laws booked this cruise as a family weekend getaway. From the beginning, the ship felt crowded. The lobby bar area was always very full as were quick dining locations. You could wait in line for 30-40 minutes at the food options ... Read More
My in-laws booked this cruise as a family weekend getaway. From the beginning, the ship felt crowded. The lobby bar area was always very full as were quick dining locations. You could wait in line for 30-40 minutes at the food options around the main pool. We chose to eat at the restaurants on board. We were very pleased with the steakhouse, Fahrenheit 555 and the Chef‘s table. There were some rude guests on our cruise; however, the staff impressively handled these difficult situations. The cruise ship needs to update and use room key bracelets rather than the cards. It got to be insulting how many times crew members would ask you for your card and a bracelet would have been a much simpler way of scanning for drinks, towels, etc. Disembarkment was a little messy in the morning, we paid for the faster to the fun pass but had to wait 45 minutes to disembark as some of the rude guests mentioned earlier needed to be escorted off of the ship by NYPD. It would have been nice to have had them wait with NYPD on the ship so the rest of us could have left on time (my husband and I needed to go straight to work). Our cabin steward, Larson, was wonderful! He sensed our needs before we had them! The highlights of this cruise for our group were Nikola and Denis at the Alchemy Bar and Scott at the Piano Bar. Nikola was a highly knowledgeable and talented bartender, we took his mixology class on the Sunday afternoon of our cruise. You could tell that he loves what he does! Scott had us laughing and singing for hours. He had a great personality and played off of the people in the room. For adults on this cruise ship, I recommend using the Serenity area of the deck (quieter, just get there early for a daybed). Overall, I think that the best way to do this cruise is to pay extra for the better dining options and to spend your time at the Alchemy Bar and Piano Bar. Read Less
Sail Date June 2019
Our 5th cruise. 1st with Carnival (3 NCL, 1 RCCL). 1st with kids (ages 11 and 13). We chose the cruise because the length was good for the kids, we hadn't been to Bermuda, leaving from NY was easier than flying to FL, and the ... Read More
Our 5th cruise. 1st with Carnival (3 NCL, 1 RCCL). 1st with kids (ages 11 and 13). We chose the cruise because the length was good for the kids, we hadn't been to Bermuda, leaving from NY was easier than flying to FL, and the Sunrise had recently undergone a $200M refurbishment. Embarkation: Cruise port was relatively easy to get to. Parking was right next to the ship. Definitely older than port facilities in Miami; less high tech experience, but lines weren't bad. View of the city on the way out was a really nice highlight. Statue of Liberty, Empire State, 1 WTC, etc. Room: Standard balcony room. Just like others we have had on other ships. Standard bathroom. USB outlets on headboard were a nice touch. Good storage space. Tasteful decor. Bathroom standard; not used to shower curtain vs shower door but no issues. Crew: Friendly but not outgoing. Were hardly greeted entering the ship. No one greeted us when we entered the buffet. No "washy, washy!" In fact, no one on the ship offered us hand sanitizer; not once. This is a real surprise and something that concerned us a bit. Bartenders were a bit slow, but not unacceptably so. We saw our cabin steward several hours after boarding. He had us sign a paper stating when we wanted the room cleaned. We didn't see him again until the obligatory goodbye around tip time. Room was made up once a day. If we took an afternoon nap, the bed wasn't remade in the evening. That said, several staff members were very kind to us. Our waiter quickly learned the kids' names and remembered them when he saw them at a different time in a different part of the ship. I saw another crew member assisting a mom whose child was seasick, which was nice. Food: Buffet was average; not as much selection as we are used to. Main Dining Room fare was also standard; nothing to rave about, but no complaints. Other free restaurants - Guy's Burgers, Guy's BBQ, Blue Iguana, deli, and pizza place were all quite good. We didn't eat in any of the specialty restaurants. Crowds: Crowd flow was poor. In trying to update the ship and add more stuff, they've created a number of bottlenecks. There was always a line for food. They couldn't make pizzas fast enough. All of the buffet items are in a row, so you have to get in a line and go through everything just to get one item. Individual stations would be much more efficient. In addition, there are so many food places on the Lido deck that it seems like one continuous line, particularly when combined with crowded pool and bar areas. Entertainment: Pretty good. We went to see a band play rock/pop hits a few times and they were quite good. Kids liked Hasbro Game Night. PG rated comedy acts were both funny. We liked the vibe at Red Frog Pub, including the little game room in the back. Disembarkation: Terrible. Not enough to ruin the cruise, but it does end it on a down note. They ask you to wait in your state room until they call your deck. I don't think people listened. We did but even then, we got our bags down from Deck 7 to Deck 5 and then had to wait in a mass of people to get down the stairs to Deck 3 for at least an hour if not more. Balancing heavy bags on narrow stairs with hundreds of irritated people and restless kids was not fun. They need to fix this ASAP. Thankfully we didn't have a flight to catch. Overall: A good time, but don't let the $200M in upgrades fool you into thinking the Sunrise is the equivalent of one of the newer megaships. It's solid and standard but by no means spectacular. I don't see us taking the Sunrise again unless the itinerary and the price were too good to pass up. We're even a little skeptical of Carnival. Again, no major negatives, but we felt other cruiselines did it better. Read Less
Sail Date June 2019
I actually won this cruise on the Today Show. Was so excited, but let down afterwards!!! The ship was so crowded, the pools are extremely small, Buffet lines are ridiculous, the ship is chopped up and hard to navigate to all the venues. ... Read More
I actually won this cruise on the Today Show. Was so excited, but let down afterwards!!! The ship was so crowded, the pools are extremely small, Buffet lines are ridiculous, the ship is chopped up and hard to navigate to all the venues. You have to walk through a Smokey Casino to get to most Venues. The Entertainment was mediocre at best. What topped it off was my IPAD being stolen from my cabin and they won't reimburse me. I've sent them several emails and they say they can't find it. It was definitely stolen!! I never used it because the wifi was so bad!! I had left it in my carry-on and never checked my bag again until I got home. I will never cruise Carnival again!! The Positives: My Stateroom was spacious, bathroom was a nice size. The food was OK but not enough places to eat during the day like other cruise lines. Such a Disappointment!!!!!!! Read Less
Sail Date June 2019
Carnival Sunrise Ratings
Category Editor Member
Cabins 4.0 3.6
Dining 4.0 3.3
Entertainment 4.5 3.6
Public Rooms 4.0 3.0
Fitness Recreation 4.0 3.4
Family 5.0 3.4
Shore Excursion 4.0 3.2
Enrichment 2.0 3.0
Service 3.5 3.7
Value For Money 4.5 3.1

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