Sail Date: March 2019
service was amazing. I want to compliment Nestor, our server for dinner. he made it entertaining and was overall a very cheerful person and made my cruise. the food was amazing and the first time I was full every single night. and trust ... Read More
service was amazing. I want to compliment Nestor, our server for dinner. he made it entertaining and was overall a very cheerful person and made my cruise. the food was amazing and the first time I was full every single night. and trust me, I eat a lot of food. loved the different variations of food they had to eat throughout the cruise especially guy's burger shack. i loved that they had water slides on the ship so you had something to do on the sea day. cabin was always spotless and i loved the towel animals they made especially the heart on the last day of the cruise. i loved club o2 and all the activities they had especially the ps4s. the ship was a lot larger than i expected it to be. so first impressions, amazing. overall, i would definitely sail with them again and i would definitely recommend this to someone else. Read Less
3 Helpful Votes
Sail Date: March 2019
We booked this cruise on the back of many great cruises on the TUI Celebration as our celebration of 40 year of marriage. We took our only son with us as it was a family celebration. The whole trip including excursions was over £10k ... ... Read More
We booked this cruise on the back of many great cruises on the TUI Celebration as our celebration of 40 year of marriage. We took our only son with us as it was a family celebration. The whole trip including excursions was over £10k ... this would made one think it would have been 4 star at least in my eyes. The food in the main restaurant was inedible, overcooked and hard to eat. It was so bad we decided to use the Market buffet the rest of the holiday. There were specialist restaurants but they wanted upwards of £30 per person per visit ( after having paid for food i felt the cover charge was over the top compared with being able to pay on the Celebration a sum of £10 per person to upgrade the main meal in the dining room to steak or lamb chops etc ) On speaking to people on the ship, nobody thought the specialty restaurants to be be good value. One of the nice things about a cruise is coming back to your cabin at night after dinner and finding your cabin news containing the details of the next days itinerary and a little bit about the ship and crew... nice bedtime reading and handy to take with you the next day on shore excursions as it always had the telephone numbers of the port authority etc in case you have any off shore difficulties etc. This is currently being replaced by an APP you must load on your phone and use the ships WiFi When I inquired if we could have a paper copy delivered to my cabin as before ( these are still available if you rush to reception in the evening) i was promptly and firmly told NO... i even offered to pay to have this and it was ignored. The APP is terrible only some of it is on the phone APP others and again not all are on the TV. The only way you could get the menus of the restaurants was from the flat touch screen terminals at the lifts (these sometimes lost the WiFi and didnt work either). It really ruffled my feathers when every day there was a channel on the TV where the Cruise Director would go over the highlights of the days activities and did it from the paper copy of the cruise news!! The ship is poorly covered by entertainment at night and it doesnt flow properly like the Celebration or other cruise ships i have used.. things finish in the middle of other items you may be interested in and you find yourself walking in on a half completed piece of entertainment upsetting the guests that managed to be there on time for it to start. The bars are mainly all too loud and mainly served by piped music with occasional live music... it seemed to be done on the cheap or not utilised properly. Staff on the ship are mainly unhappy and it shows to the customer. The biggest concern on the ship, i have left till the end.... the number of people i seen drunk in the early afternoon was high ( never before have i seen this on a cruise) between afternoon and evening it looked like the ship was a BOOZE CRUISE ... im certainly not impressed with the Explorer or Marriela / Tui.. and wonder if the Celebration is now been changed to feel and look the same... ( this was my favourite ship in the Tui fleet) It looks like we will need to use our other favourite ships like the NCL ( Jade/Pearl etc) In Conclusion .... if i was offered another week on the Explorer, i would decline it!! Read Less
3 Helpful Votes
Sail Date: March 2019
Did not know what to expect on this our first cruise as we had read so many varied reviews, but we could not fault our cruise experience, we booked a large balcony cabin and it was perfect, we had our own sun lounger, table with 2 chairs ... Read More
Did not know what to expect on this our first cruise as we had read so many varied reviews, but we could not fault our cruise experience, we booked a large balcony cabin and it was perfect, we had our own sun lounger, table with 2 chairs and a hammock! It was ideal to get away from the hustle and bustle of the pool deck areas and really chill out. Okay the Marella explorer is not brand new and not as huge as some of the other cruise ships but for us it as just right. The main self service dinning room served a good range of hot and cold dishes which changed daily, and if you wanted a full English breakfast you'd have to go a long way to beat it, we also tried out the specialty restaurants, some you had to pay a cover charge for, but well worth it, and the all inclusive drinks package was the best we ever had, all the top and well known beers and spirits.We can't praise all the staff on-board enough, from the cleaners to the ships Captain, nothing was too much. Plenty of hand sanitisers' everywhere, entertainment and activities were suited to all age groups and were well organised, The only thing I would do differently next time would be to book shore excursions on-board the ship, yes they are more expensive than doing it yourself but it saves the hassle of being pestered by the hoards as you walk out of the port area into local towns, overall we had a fantastic first cruise experience and certainly do it all over again, especially on the Marella Explorer. Read Less
3 Helpful Votes
Sail Date: March 2019
I have been on 12 previous cruises with most of the other cruise lines. This was my first P & O cruise. First the positives. Good flight. I loved the fact you check in and don't see your suitcases until they arrive at your ... Read More
I have been on 12 previous cruises with most of the other cruise lines. This was my first P & O cruise. First the positives. Good flight. I loved the fact you check in and don't see your suitcases until they arrive at your cabin. Likewise on the return trip. Cases taken the evening before and next time we saw them was at Gatwick. I also like the process of getting off the plane, onto a coach and not going through the hectic Barbados immigration process. The embarkation process was quick and efficient and on the ship in no time at all, despite there being queues on arrival. Furthermore the disembarkation process was painless. I also liked that we could stay on board until our afternoon pick up. So could enjoy the day at the pool. I have been on the RCL Ovation so the size of Britannia wasn't as awesome as it was to my family. (It was the biggest ship they have been on). The deco in the cabin was average although fully equipped and spotlessly clean. Our steward quickly introduced herself and said if we require anything not to hesitate to ask. The beds were comfy and we had a good night sleep. Although, my only grip was, there were only back lights and no individual bedside lamp. In order to read I had to have all the lights on at night. This I found awkward particularly as my other half doesn't read at night. I was surprised there was no USB ports especially as it's only 4 years old!! Our food was great and ate mainly in the Horizon buffet or the Peninsular. Our service in the Peninsular was outstanding and nothing was too much trouble for our waiter Nasir. Especially as the other half is a fussy eater. We had Freedom dining and there was 10 of us at every meal. We only had to wait 15 mins on one occasion. Our Waiter was fantastic. The gym was well equipped which members of our party who are regular gym goers said it was great. We liked the pools, however, this is where things become a bit fraught. My first negative, in our party we had four thirty year olds and 4 children, ages 4,5,8 and 14. The elderly regular cruisers didn't like the younger children. My grandchildren played all day in the pools and if they dared splashed they were told off by the elderly women. Now, I could understand if they were laying on the sunbeds but they were sat at the edge of the pool. The first few times we ignored them but on one occasion I had to remind them that the pool is for everyone and if they didn't want to be around children they should go to the adults pool. This didn't go down well. Another elderly gentleman told my son off for splashing his little daughter in the pool. Apparently his wife didn't want to get her hair wet!!! What do you expect sat at the edge of the pool with your feet dangling in there!! There seems to be a quota of elderly elitist that wanted a very traditional cruise and obviously were regulars with P & O and consequently felt they owned it. This also showed on sea days. The poolside entertainment was at best poor. Old fashioned back ground music, not that that's a problem but they should be catering for all ages. There was very little entertainment except the quizzes, which was dull and mundane. I also felt the quizzes were something to pacify us. The sail away parties were good fun. They would start at 5pm and finish on the dot at 6pm. Despite the party being in full flow it stopped dead an hour later. I understand the entertainment team has other jobs but it all felt it was going through the motions. One of the sea days I even went to see a film as I was that bored on deck. On other ships the evening entertainment have had spectacular various shows every night. Apart from Astonish show the rest of the time was the same group singing songs from different decades. If you wanted a good show you really had to book the Limelight club and pay £25-£35 per person for the privilege. So for me it would be £70 extra just to see Gareth Gates! So for our party we felt that the entertainment team was VERY poor for the size of the ship. The next grip is the midship lack of stairs. How was this thought out? Lucky for us we were on deck 14 so it was only 2 decks to the lido. If we had stairs we would have walked to this deck but unfortunately the forward and aft stairs were too far away. I understand this is being rectified in the October refit. I feel P & O are missing a younger audience. Their adverts are targeting an older customer. Unlike RCL, Carnival etc who are targeting families. My family have said their next cruise will be on a fun ship and not a geriatric ship. So that's 6 adults and 4 children they have lost. We had a lovely cruise, fantastic ports, good food but in comparison to other cruise lines poor entertainment. Read Less
Sail Date: February 2019
This was only my second cruise but I have travelled a lot. I decided to go along with my mom and aunt mostly because I was intrigued that we flew into Barbados to board the ship. What I didn’t know is that only about 200 people are ... Read More
This was only my second cruise but I have travelled a lot. I decided to go along with my mom and aunt mostly because I was intrigued that we flew into Barbados to board the ship. What I didn’t know is that only about 200 people are exchanged at this port and the other 1800 get on at San Juan... this is what they don’t tell you! They cater more to those guests than the Barbados. When you get to San Juan there are no real excursions you can do as you have to go through customs to do this .. this wasted 2-3 hours of our day. Then that night when the rest of the guests are doing their safety briefing they send the Barbados guests to drink on them for free for an hour ... thank god at least for that because I felt like the day we wasted. Also if you wanted to do an excusion on your last day in Barbados the excursions will not drop you at the airport like they have arranged for the San Juan guests. The food on this ship was very good the dinner were awesome however the buffet was not stocked often enough and you felt like you were fighting to get the good stuff. The ship entertainment was fun to watch I liked the interactive shows. At some ports I would have liked more time and felt rushed to get back some days. My worse part of this ship was the room... there were loud noises every single night we were on floor 4 and the workers were doing stuff on the 3 rd every night waking us up. Also, we encountered some rude staff only 2 the rest were great ... but there was an awful statement made to my mom. We complained about these issues to the front desk and they were quick to pay for our tabs while on the ship which was a few hundred dollars which did make the ship more enjoyable. My favorite part of the ship was a band called under the covers! Man they are good and the girl can sing! Read Less
5 Helpful Votes
Sail Date: February 2019
We have just returned home from a 14 day cruise "A Taste of Paradise" in the Caribbean and we have to give credit when it is deserved. We have been cruising with various companies for over 18 years and I must say this is one of ... Read More
We have just returned home from a 14 day cruise "A Taste of Paradise" in the Caribbean and we have to give credit when it is deserved. We have been cruising with various companies for over 18 years and I must say this is one of the best cruises we have been on. From the moment we left Manchester Airport the staff from TUI/Marella made us most welcome. We where made most welcome from Cabin Steward through to dining room staff, waiters and reception staff. Entertainment well organised by Gavin, Cruise Director and his excellent support team. The service on board was top notch, food of a high standard, especially the speciality dining in the Meridian, Kora La, Hot Stone and Minstral Restaurants. Well done to Ships Company. A few names of staff that deserve credit - Meridian and Speciality dining room waiters, April Rose, Roy, Jasarmy and Kristamel. Excellent choice of ports on the cruise itinerary, our favourite was St Kitts. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this cruise for its itinerary different islands every day we used independent excursions which were much better value for money the msc excursions we went on were rushed with a need to arrive back in port too early the food was so ... Read More
We chose this cruise for its itinerary different islands every day we used independent excursions which were much better value for money the msc excursions we went on were rushed with a need to arrive back in port too early the food was so disappointing and mediocre drinks package was good . The public areas were crowded herds of people who don’t understand the concept of a queue would not go again on msc for this reason. The entertainment was the worst have ever experienced shows bad and boring and repeat after first week have seen better shows at Euro amp that cater for multiple languages the performers were mediocre a poor cirque du soleil just boring after 2nd show and we saw them all. The pool areas were overcrowded usual sun bed hogging hoards of kids leaping over you impossible to sit in a jacuzzi. The musical entertainment too was repetitive various choices in bars liked the girl group anime but they didn’t have two weeks material and played for 30 minutes a night. I would not go with msc again expected so much more so glad we explored and saw so many beautiful islands independently local tour operators made us feel welcome and 100 per cent better at coping with more than one European language Read Less
3 Helpful Votes
Sail Date: February 2019
Three adults travelling . We wanted to visit the Caribbean and this cruise was visiting St Lucia when England were playing the West Indies which we had a particular interest in. Never been on the Brittania before and there was noting to ... Read More
Three adults travelling . We wanted to visit the Caribbean and this cruise was visiting St Lucia when England were playing the West Indies which we had a particular interest in. Never been on the Brittania before and there was noting to complain about it was brilliant . We had wonderful food, smart comfy clean cabin and the staff were very friendly nothing too much trouble. Nelson and Paul looked after us in the Oriental reastaurant . The buffet was also good in the Horizon apart from the minority of rude people pushing in , it was as if they hadn’t eaten before! I don’t think there is much P&O can do about them though. We have sailed before with P&O and would definitely recommend them they make everything so easy for you from the day you book to when you get back home . It is a really relaxing holiday . We had wonderful a day at the cricket in St Lucia . We didn’t book through P&O however local taxi there and back was reliable, thank you Bernard from Real St Lucia Tours we definitely recommend you and buying tickets for cricket was easy . We had a lovely holiday and will be saving to go on a cruise with P&O again . Read Less
1 Helpful Vote
Sail Date: February 2019
We chose this cruise because P and O offered flights from our local airport. This was a huge bonus and meant we did not have to set out the day before, book a pre cruise hotel or arrange car parking. We also liked the itinerary with ... Read More
We chose this cruise because P and O offered flights from our local airport. This was a huge bonus and meant we did not have to set out the day before, book a pre cruise hotel or arrange car parking. We also liked the itinerary with lots of ports and places to see. This was our first time on Britannia and we were a bit dubious after reading some poor reviews. I can say if you have booked a cruise on this ship don’t worry, it is in great condition and.the food and service are good. You will have a great time. We loved the decor and thought it was sophisticated and tasteful. For this cruise we booked a larger inside cabin. This is the first time we had stayed in an inside cabin and were surprised at the level of comfort it offered.the cabin was very quiet and so dark at night a good sleep was assured. To be fair it’s not as nice as a balcony cabin but if you don’t have many sea days and want to be out and about it’s a great choice and offers big savings. We did not use the speciality restaurants as we found the food in the main restaurant very good. We were on first sitting fixed dining in the Oriental restaurant and this suited us perfectly. We were not so keen on the Horizon buffet, where the food seemed the same every day..not a patch on other cruise lines. Food mediocre and the flow of traffic in the serving area is chaotic. On the plus side you can always get a seat. As others have said the entertainment on Britannia is pretty good and we visited the theatre most nights. The biggest negative about Britannia is the lack of deck space on sea days. You really have to get up early to grab a good spot..and even then you are squashed in like sardines in a can. Staff do not move towels etc from ‘saved’ beds and many are left vacant for hours on end. Very unfair. I was also disappointed with the Lido pools, which seem to be a homage to the Benidorm / Butlin’s brigade. This area could be so much nicer. Come on P and O think of your core customers and what they want...more quiet peaceful spaces. By the way trying to get into the retreat on a sea day was impossible. We enjoyed all the ports and booked trips through Viatour, which were a lot cheaper than P and O and were as good, if not better. We do find St Marten is over populated with cruise ships, which makes everywhere over crowded and busy. On the day we were there we calculated there must have been around 20,000 cruise ship passengers in port. Hence we were quickly back on board. Overall, I prefer Holland America and Cunard ships. However, we had a great holiday made better by the local flights and seamless transfer when you arrive in Barbados. It’s off the plane, onto a bus and then straight to the ship. As we were on a late flight home we booked a day cabin for an extra £45. This was worth every penny and meant we arrived at the airport fresh and ready for our flight home. Read Less
2 Helpful Votes
Sail Date: February 2019
My family chose this Cruise specifically because P&O advised it was going to Antigua my mothers original birth place and to see the rest of my family, and celebrate my Sisters Wedding Anniversary as she got married on the Azura and hen ... Read More
My family chose this Cruise specifically because P&O advised it was going to Antigua my mothers original birth place and to see the rest of my family, and celebrate my Sisters Wedding Anniversary as she got married on the Azura and hen night on Jolly Beach Antigua. So a special and important Trip as it was also my Anniversay and my Brother in laws Birthday. My Sister has also been diagnosed with a serious illness so a reaaly important cruise for her and the family and close friends, so the party of nine booked this cruise paid alot of money and counted down the days to the cruise The cruise started off well the ship looked impressive on first glance, but on closer inspection for a so called new ship it needed a make over and good tidy. Balcony suite we had was small and pokey, bits of rust in the bathroom and a strange smell of cats wee. Lido deck entrance was damp and had blowers on trying to dry it out for most of the trip. So 3 days before the end of the cruise and the lovely island Antigua we should have docked in, we were told due to a technical issue we could not dock we were 4 miles away so we were going back out to sea and arrive in a day at Martinique instead. Imagine the outrage by not only my family but most of the people on board, we were fobbed off, told it was too chopey to tender us out when it was not. Then told we were the only ones who had complained. They wish P&O Managerial staff were all contradicting them selves with different reason for not docking in Antigua when customers challanged them, the queue to the customer service desk was unreal, all we know was it was a technical issue. When we met with the P&O Customer Service Manager to explain the importance of us going to Antigua, and my sisters diagnosis, we were told to look at the terms and conditions my sister left the room crying, the rest of the party were offered a drinks voucher for a house red or white wine to use in 2 days,we gave them back told P&O they need it more than us. He also said there will be no chance of any financial recompense what so ever, very good customer service P&O! Allegedly this is not the first time that they have missed out Antigua, according to people on the ship who sailed in January the same thing happened. Why you have the same technical issue twice in two months, and how strange at exactly the same island each time. While on the cruise P&O did a sponsored walk for teenage Cancer it was £10 to enter and £10 for a T shirt, I donated £20 did the walk with my sisters and brother in law and we all got the Tshirt. They raised over £1200 in total no mention of P&O topping it up, just thought it was pretty ironic that they were raising money for teenage cancer, but a real life Cancer Patient in front of them with a genuine reason to see family in Antigua they could not care less about. shame on you P&O Shame on you. P&O have made it quite clear that the customer does not matter, they are quite arrogant about it, they are a big company and what we complain about or do is of no concern to them. The cabin staff and servers and bar staff do an excellent job, and work so hard to ensure your stay is a good one, without them P&O would be no where. The Entertainment and Resturants were good along with the servic, our cabin steward was lovely and looked after us well The Ports we went to were great apart from not going to Antigua and ending up ing Martinique which was not so good. we went on one ship excursion only because you could only book it through the ship, otherwise we would not pay their riduculous prices. We had beenon the Rhum Runner excursion before and it was great a fantastic day and beautiful beach in Grenada. Would i use P&O No Would i recommend P&O No Is P&O value for money No The Britannia in my opinion was over sold and under delivered for a so called new ship to the fleet. So if you are thinking of a Cruise be very careful who you use. Read Less

Find a Cruise