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47 P&O Cruises Azura Canary Islands Cruise Reviews

We wanted an early spring cruise to visit the Canaries where we have been several times before. Been on Ventura the sister ship but Azura is not the same level of ship. Water damage to buffet ceiling tiles, which were not replaced with ... Read More
We wanted an early spring cruise to visit the Canaries where we have been several times before. Been on Ventura the sister ship but Azura is not the same level of ship. Water damage to buffet ceiling tiles, which were not replaced with new, just replaced. The tiles were disgusting. In the buffet area we noted large holes in the carpet under the chairs. Carpet in corridors deck 8 needed stretching as it was all over the place and a trip hazard. Buffet cutlery, glasses, plates were dirty on a regular basis, need to look at the dishwashers. Mentioned to staff, not interested. We inspected all utensils after that to find clean items discarding three forks one lunch time. The Oriental Restaurant also had water damage to walls and ceiling. The menu seemed to be a quiz every evening, nothing was what it seemed by the description. seemed to be pot luck as to whether we could eat the food or not. The best thing about the cruise was Steve King talking about 60s music. We booked for both lunch and evening at Sindhu when they were doing special prices. The evening one was only a few pounds more and much better value. We have a cruise booked to the Med on Britannia in September hoping for a better standard, it should be it is costing enough! We have also booked in Iona for Fjords in May next year. We are really trying to support P&O but come on guys get your act together otherwise you will lose our future custom. Read Less
Sail Date March 2019
We chose this cruise because of the ports of call which where very good. Sailed from Southampton very efficient unfortunately gale force 8 around the Bay of Biscay so sea sick for 24hrs. On the Tuesday sun came out and all settled ... Read More
We chose this cruise because of the ports of call which where very good. Sailed from Southampton very efficient unfortunately gale force 8 around the Bay of Biscay so sea sick for 24hrs. On the Tuesday sun came out and all settled down. The ship showed the film AP McCoy on the sea screen lots of moaning I thought it was very good. The ship was top heavy with age 70 plus and disabled but it did not bother us others it did . We had freedom dining and each evening sat with a different group general opinion for fist time cruisers with P & O not for them. The evening meals where very good and a good choice however breakfast not so much choice if you didn't want full English every day. The buffet restaurants which we avoided not so good poor choice even on fruit only cheap white or brown bread for sandwiches with just coleslaw on .once managed to find a brown roll with some poached salmon on. Same for cake and dessert poor. My husband called it the transport cafe . There was a grill for pizza or burgers on deck. The staff all worked very hard and ship was very clean. Reception was poor and it took four days to replace a shower head had to complain in writing in the end. Would we cruise with them again probably not back to Celebrity next year they have the edge on them . Read Less
Sail Date June 2017
First cruise for myself,husband, teenage son and ten year old daughter. Arrived for embarkation early and our car was promptly taken for parking and had a very smooth check in. In our cabin by 1.30 and our luggage arrived an hour later ... Read More
First cruise for myself,husband, teenage son and ten year old daughter. Arrived for embarkation early and our car was promptly taken for parking and had a very smooth check in. In our cabin by 1.30 and our luggage arrived an hour later apart from a small case which came later. Our cabin steward introduced herself and was friendly and helpful throughout our cruise. Registered the children for clubs (no queues) very happy that safety seemed high on the kids club staffs priorities. Our son had a fantastic time with his new group of friends and our daughter loved all the activities in Scuba's and was in the ships production of Annie on the last day! We all enjoyed the buffet restaurants and dined in Meridian which was fabulous. Lovely friendly staff with only the occasional wait for a table. Enjoyed the sea days as much as the ports of call. We opted not to do any excursions instead to just have a look around and we were pleasently surprised as lots to see within walking distance of mooring. Preferred the Terrace pool as a bit quieter for us and so nice to see Dolphins from the back of the ship. My husband enjoyed the daily quiz in Brodies bar and our son was in the gym most days. A beautiful clean ship with lovely food and helpful staff. We all enjoyed every minute! Read Less
Sail Date August 2016
This was a special once in a lifetime cruise for all the family, six adults and four children, this was my husbands and I tenth cruise and fourth with p and o and it was so very disappointing. It is five years since we last cruised on ... Read More
This was a special once in a lifetime cruise for all the family, six adults and four children, this was my husbands and I tenth cruise and fourth with p and o and it was so very disappointing. It is five years since we last cruised on Azura and we noticed straight away, the staff cut backs, the cleaning cut backs, the finesse and class that it used to have and this was before the remainder of problems occurred. They have put up their charges on everything, drinks, speciality restaurants, excursions( watch this as 80% of them are now only half day trips, which never used to be the case) but the quality is gone. Embarkation from Southampton was very busy and cramped but good and reasonably quick we were on by 2pm and cabins were ready, we were all on E deck, E723,725,727, our first disappoint was the cabin, now all of these cabins are superior deluxe, with the extras and supposedly larger balconies, we didn't believe this to be the case as we were on D deck previously and thought those balconies were larger but not that that mattered in the end as you could not use seat on your balcony for half of the cruise without a gas mask due to the terrible continuous stench of sewerage, more on that in a bit. But the cabin decoration was brown/ beige very dull, boring and dirty looking, last time we were on Azura the cabins were beautiful bright and fresh looking, no longer the case, our cabin was very clean but one of our cabins, had not been cleaned properly they found peanuts on the floor, a hair band and as they found out later they were missing a couple of items from their mini bar. The mini bars are now pre stocked you no longer get a choice to choice wine or beer or soft drinks as you did before and if you use anything from the fridge and the Pringles on the top ( they are not complimentary as others thought) you will be charged to your account £1.40 per mini tub, as I said 727 were charged for Pringles and two cokes, which weren't in their in the first place so had to argue that. Personally it is not worth paying the extra for the superior deluxe cabin in compared to balcony, the champagne was nice but you can bring some with you, the binoculars are old and had it, the atlas not required and as for the canapés so disappointing boring and tasteless not worth having, soft soggy pastry and tasteless filling with no explanation of what it is. The kids clubs, the organisation of these is so old fashioned it is laughable, you queue for ages for each child, for each group for hours to just fill in forms and register them, what about computers p and o, online pre registration details, with credit cards for each child to sign in and out - no!! So that took ages registering four children in three different clubs, then there was the queues to get into the kids club and have to sign your child in and out each time and why have different opening times for each club, hence 3-5s and 6-8s, 10-12 closed an hour for lunch , then 1-5 closed an hour for tea and the 6 - 11 but then 9s - 12s didn't open till 10.30 am and was always late in opening so if you have child in each you had to wait, not at well organised!!! So four days at sea before our first stop in Maderia, the weather wasn't brilliant and the alantic choppy and bouncy where some neede travel sickness pills, I wish I had chosen the Med. After four days the captain informed us that due to fires in Maderia we would now not be stopping in Maderia, cancellation of all of our toboggan and cable car rides which everyone was so looking forward to, no compensation, no free drinks, no alternative offered, nothing but another boring day at sea, next stop La Palma, we went to the beach on our own which was very expensive by taxi 15 euros each way and only 10 mins away, but terribly rocky and stony, you need water shoes for beach there, next stop Tenerife, excursion for ten Siam Park, what a total waste of money, they changed our times on tickets, why I do not know, we were supposed to leave at 9.30am, due to their changes in the way they now do excursions, you no longer meet in playhouse and get escorted off separately in time, before joe public allowed off - cut backs again in staffing- you now make your own way off with everyone so by time we got off coach didn't leave till 9.50 it takes an Hr to get there, you queue to get in to find bed, 11.15 settled and were told had to be back on coach for 2.30 why??? When the ship wasn't leaving port till 10.30pm so had three hours there and only got on three rides, 34 euros each to get in what a total waste! Gran canaria lovely day but got stung by taxi driver to go to masplasmomas on this occasion it was cheaper to go with excursions but we got an extra hour and half on beach with taxi but cost 150 euros for four. Lanzarote fine did own thing. Photos were expensive £11.80 each so only bought one. Then came the disgusting sewer smell in Lisbon, it was only at the rear on balcony cabins on deck 8 & 7 and near Manhattan toilets near the doors to open deck, it was horrendous, it made you gag no one could use their balcony, I complained and the deck supervisor firstly came up with the excuse that it was a faulty vent and the way the wind was blowing and as soon as we set sail it would go, everyone was complaining, so we waited, next day Vigo again stink, no balcony and last day at sea, stink no balcony, so complained again! Again deck supervisor came and I took him on balcony and he got it straight away, this time he said it was quarterly maintenance that has to be carried out, apologised for us not being able to use our balconies, offered us a very small amount of obc per each cabin, which was minimal, which I took but had to sign disclaimer not to tell anyone else, totally unprofessional p and o. All the poor stewards now have to bring your luggage and take your luggage from your cabin, where by before there was always young lads to do this, they don't get any help with cleaning either. Some good points the food and service in peninsular was very good, as was the buffet selection and quality, poolside grill was not good quality and pizzas tasteless, food was excellent in Olly Smith and Sindu well worth it but Epicurean, no far too expensive, fancy and rich. The pool sun beds were filthy never jet washed down any more to get chocolate, food and sun cream off and as for the cushions on the sun beds at seascreen yuk yuk! Not washed or cleaned, never saw them clean the ships Windows and glass outside as they always did either. Entertainment utter rubbish, no guest speakers or celebrities as you used too. The poor staff I do feel sorry for I cannot complain (apart from a the very sulky miserable officer in the beach house) they work so hard to please and are very attentive,how much they actually get out of the now daily surcharge of £5.50 per person 12 and over, I dread to think that this doesn't compensate them for their poor wages. Disembarkation was a shambles!!, come on p and o, two people on cruise card machines, two queues for 3500 people to get off supposedly in turn, you can only imagine how much long it took. And P and O have now lost us and my family as customers for now and in the future, personally I can see them going out of business in the next couple of years, they have got to greedy! Read Less
Sail Date August 2016
This is our fifth cruise. This is our first P and O cruise Chose this cruise for the ports of call as we had never been to the Canaries before. I've tried to give you an overview of our cruise but obviously everyone is ... Read More
This is our fifth cruise. This is our first P and O cruise Chose this cruise for the ports of call as we had never been to the Canaries before. I've tried to give you an overview of our cruise but obviously everyone is different and what I find unacceptable other may not... EMBARCATION Timed at 2:30. As we had spent the previous night in Winchester and had to vacate the hotel by 11:00 we arrived at 12:40 Handing over the car to the cruise terminal parking was very easy. Our labelled bags (4) were taken by the terminal staff and we entered the terminal where we were given a lettered ticket and asked to take a seat! Within 10 minutes we were called to the checkin and by 13:10 were on board the ship where cabins were all ready for us. All bags appeared within a couple of hours. AZURA*️⃣*️⃣*️⃣*️⃣ The ship was very big and clean. However there was a problem on deck 7 starboard (near the photo gallery) this area seemed to have a constant toilet/sewer smell. Other passengers said it was a blockage in the ladies loo located in that area. We called at several ports yet this did not seem to be mended? On this ship P and O propped open all the toilet doors. I think this area should have been closed off to passengers and the toilet door kept closed. Cabin was always spotless. FOOD *️⃣*️⃣*️⃣*️⃣/*️⃣ Everything we ate was beautifully hot and well presented. There are 2 self service buffets which cater for breakfast, lunch, afternoon tea, kids tea and evening meal. Food is available there 24/7 There are 3 complimentary restaurants Oriental for those on a timed evening meal plan Meridian and Peninsular for those on freedom(anytime you choose) evening dining. Peninsular also does a sit down breakfast, lunch, and afternoon tea for anyone on board. We are vegetarian... There was no vegetarian sausages at breakfast - a small thing but, very rare in this day and age. In the Penninsular there was usually at least one vegetarian option on the main menu. However, you could ask for an additional vegetarian menu which we did on the first evening however, the strange thing was that I had to order my vegetarian meal the night before I wished to eat it. Other Cruise lines provide a vegetarian menu in addition to the evening menu and you pick it with your fellow diners. Having to pick a meal 24 hours in advance seemed a little over the top. Sunil was a star waiter organising our vegetarian meals every evening. There are also restaurants that you have to pay extra for - we did not use these Additionally there is a poolside grill offering a 'grab and go' breakfast or lunch. The lunches were brilliant if you were going on an afternoon trip. A pizza place was open till about 7pm. DRINKS *️⃣*️⃣*️⃣*️⃣*️⃣ Love the tea and coffee making facilities in the cabin. There's also a costa coffee on board (charged) (cakes here are free 11am until 5 pm) There are several bars and when sitting on your loungers waiters are going about asking if anyone wants a drink(charged) ENTERTAINMENT*️⃣*️⃣*️⃣*️⃣/*️⃣ A variety of evening entertainment is available -all free- you can wander into any bar or theatre to watch dancers, singer, comedians,magicians. The on board show team in the playhouse work very hard and most shows are a very high standard. One comedian was rubbish and the second was good but his second show "for adults only" was a tirade of foul language which he did not need to use as his first family show was very good. Five o'clock somewhere were very good and the jersey boys were brilliant. One of the ships Entertainment team as Elvis was absolutely brilliant. But Madonna physically looked the part but her singing wasn't. ACTIVITIES DURING THE DAY*️⃣*️⃣*️⃣ I honestly didn't do any of these as none interested me. That doesn't mean they were no good, they just weren't my interests. There were lots of quizzes and a dance lesson every day. Lessons on using the casino, a passenger choir, a photography talk, an iPad talk and probably several more. There were a couple of films every day sometimes inside on a sea day and every evening one on the sea screen above one of the pools. My husband loved the history talks by Nick Slope and his talks were quite often standing room only! SPA AND GYM*️⃣*️⃣*️⃣*️⃣*️⃣ Gym was free to all and very well set up. The best part of the Oasis spa area is the adult only warm pool and the adjacent changing area with toilets, steam room, sauna and showers (no charge) I had a shellac nail treatment (30 minutes which took an hour.) for £30 a little pricey but what I think was not acceptable was the extra £3 tip they automatically added on!! The nails were beautiful when finished. I was the only person in the area for the whole hour! SHORE EXCURSIONS*️⃣*️⃣*️⃣*️⃣ Maderia was closed! Due to the fires on the island we did not stop here and missed this port. All the other ports had something for everyone and I would recommend the tram and coach ride in Lisbon and the Mountain of fire on Lanzarote. If you visit Tenerife go to the south side of the island which is apparently always warmer and sunnier that the north. DISEMBARCATION *️⃣*️⃣*️⃣*️⃣ You can pick your time to leave the ship. However you have to be out of your cabin by 8 and the latest the buffet closes is 9:30. There was no problem with this on the ship. Dockside, we asked a steward where to go to collect our car and she sent us 250 yards the wrong way! When we passed her again and said what she had done, her response was 'I wouldn't have told you that if you he told me which car company you were looking for!" If she know there more than one then sensibly, ask the traveller which company they are with and don't assume you know! A special mention needs to be made for our captain When returning to Southampton, the weather was not too good. The captain took the decision to go as fast as he could on our last sea day to try and avoid this weather. The sun shone brilliantly all day. He made a decision to continue going as fast as possible so that we arrived at Southampton in the early hours on our disembarction day hours before the winds arrived and possibly causing problems for our docking Good decision even though we were a little rocky during the night. Overall we both enjoyed this cruise. Would we book bother P and O cruise? Yes Would we recommend it to others? Yes Read Less
Sail Date August 2016
We had never been on a cruise to the Canary Islands and this cruise met our requirements for a brief escape and to celebrate a birthday. We had not been on Azura before, however the ship was very nice and the service on board was ... Read More
We had never been on a cruise to the Canary Islands and this cruise met our requirements for a brief escape and to celebrate a birthday. We had not been on Azura before, however the ship was very nice and the service on board was excellent. The only downside for us was the limited space in the Atrium for dancing. Highlights: 1. A meal in the Epicurrean restaurant under the stars, 2. Tasting menu at the Glasshouse with opportunity to try five excellent wines, 3. Brunch - a galley tour + food to order. The tour of the galley was very impressive and the high level of cleanliness very reassuring. 4. Gin talk and tasting by Avalon the Beverage Manager. 5. A meal in Sindu - always a favourite with us. We hope P&O replicate some of these events across the fleet, since they were great value for money and added significantly to our overall enjotttyment of the cruise. Read Less
Sail Date July 2016
Had priority embarkation due to disability,which went very well. Had a balcony cabin on deck 11.Had a excellent steward called Nazareth,he kept the cabin very clean,and was very pleasant and helpful.The cabin size was good but the ... Read More
Had priority embarkation due to disability,which went very well. Had a balcony cabin on deck 11.Had a excellent steward called Nazareth,he kept the cabin very clean,and was very pleasant and helpful.The cabin size was good but the shower cubicle was small. Good supply of toiletries. The balcony was ok but not very big. However,it was lovely to sit out and have a few drinks! Our luggage arrived 10 minutes after we arrived in the cabin, which gave us time to make a start on the unpacking. Getting to the "muster up" was difficult due to the lifts being very busy.Also it was held in the theatre which was the opposite side of the ship to our cabin. No complaints about the food, the chefs did a fantastic menu to cater for my sister who has a gluten free diet and for myself a good vegetarian selection. We dined in the Oriental restaurant at table 99,first sitting. Our head waiter was fantastic and such a character. Very knowledgable about the menus. Must mention the wine waiter "Surrender" who was also great fun and helpful when we selected our wine. Our two waiters Mecquin and Criston were great very friendly and always professional. Favourite port was Madeira. We arranged for a taxi to meet us,he took us to Reids (just to look around)!! Also visited other parts of the island. Disappointed the weather could have been better and didn't see any whales or Dolphins!! Azura is a beautiful ship very similar to the Ventura. Most of the crew are very friendly however in the buffet area some staff were miserable,but most staff were very helpful.The only negative we found was that the tables could have been cleared and cleaned quicker. The entertainment was fantastic particularly the Gary Barlow tribute(sorry can't remember his name), the Opera Boys brilliant and Tony the comedian made us roar. Tom O Conner very entertaining. Had a fabulous time will go on Azura again. Thank you to all staff. Read Less
Sail Date October 2015
Along with my wife we travelled down to Southampton by coach from the Tickled Trout hotel Preston on the 3rd of OCTOBER 2015·We arrived in the port at 1'30 and went through the embarkation process finally boarding the ship at 3 o ... Read More
Along with my wife we travelled down to Southampton by coach from the Tickled Trout hotel Preston on the 3rd of OCTOBER 2015·We arrived in the port at 1'30 and went through the embarkation process finally boarding the ship at 3 o clock.We had an inside cabin midship on deck 11.We were at sea for 3 days and experienced high seas and force 10 winds,not a pleasant experience·Our first port of call was Madeira and it was warm and pleasant,we stayed for 2 days then departed for the Canary Islands calling at Tenerife,Gran Canaria,Lanzarote,Lisbon and finally Vigo in Spain which along with Maderira were the jewels in the crown.The Azura which we sailed on was first class from every aspect and could not be faulted.We have travelled with P and O CRUISES before on board Ventura and found them very similar.The shopping experience in particular the ladies clothes lines appeared expensive for the quality of the merchandise.All in all we had a wonderful time and met some good friends. Read Less
Sail Date October 2015
This was our first time on Azura and overall were not disappointed. The embarkation was swift having arrived at the Ocean Terminal at 1pm we were checking out our cabin by 1:30. We had upgraded to a cabin on C deck which although is ... Read More
This was our first time on Azura and overall were not disappointed. The embarkation was swift having arrived at the Ocean Terminal at 1pm we were checking out our cabin by 1:30. We had upgraded to a cabin on C deck which although is overlooked does benefit from the bigger balcony and therefore lovely to be able to stretch out fully facing the sea instead of at an angle. Maricar, our cabin stewardess did an excellent job and it was nice to be addressed by our name as soon as we entered our cabin. I liked the overall layout with the exception of the Venezia and Verona restaurants and agree with some their reviews that the the flow of passengers around the serveries isn't good. The choice is limited with the same food in all 4 serving areas, although the food in itself was good and we never had problems finding a table. We ate in the evenings in the Oriental dining room which is the one used for fixed dining (I prefer fixed as I eat gluten free and it's nice to have the same waiters and Maitre D as they get to know your likes and dislikes). The food was good with no complaints. The only thing I didn't like as that this restaurant can only be reached by the aft stairs or lifts and as we were travelling with someone in a wheelchair there were sometimes delays getting down to the restaurant. There are unfortunately some people less willing than others to let a wheelchair in the lift-that's all I'm going to say on that point! We did have great waiters who provided an excellent service. We had no problems with loungers and there are plenty available. We did have a stern warning from the hotel manager on the first sea day that reservation of loungers would not be tolerated. I think sometimes they were packed in too close together! The entertainment overall was good with excellent shows by Headliners as well as various tribute acts, comedians and singers. The sailaway parties were good fun with lots of patriotic singing for the Great British Sailaway which just happened to coincide with the same day the Queen had become the longest serving British Monarch. Overall a great cruise helped by glorious weather throughout, a lovely ship, great crew and captain. Read Less
Sail Date August 2015
After easy embarkation to the ship we were left with no information and no baggage for over three hours, eventual our cabin steward found it for us. I have to dispute those who complain about the service in the restaurants, bars and ... Read More
After easy embarkation to the ship we were left with no information and no baggage for over three hours, eventual our cabin steward found it for us. I have to dispute those who complain about the service in the restaurants, bars and cabins, we found it excellent with no complaints at all. We only did one ships excursion as we find these to be over the top expensive, this was to the fire hills on Lanzarote. On the other islands we made our own arrangements. Regrettably the ship does not come up to standard, it is "messy" with many passengers struggling to find their way, signage is very poor, especially to the few toilets, with over 3000 passengers the toilets are woefully inadequate with many of the ladies being blocked and out of order. Another example, outside the theater the gentleman's toilet has only two urinals. The library is so small that unless one is a very serious reader, it is hardly worth visiting. Almost the whole of the midships on one deck is taken up with just photos. All of the sun decks are crammed full with sun loungers, so close it was hard to pass in places, not one single normal chair on any sun deck. The only chairs were on the promenade side decks which are sheltered from the sun and at the side of the pool deck cafe. There is one (1) table tennis table and one (1) pool table. Our cabin was clean and tidy but after one shower the shower thermostat ceased to work, this was reported twice but nothing was done about it. If you like dancing, forget it on this ship, the very, very tiny dance floor was mostly taken up with dance lessons and with six couples was over crowded. The lifts are slow most of the time. Unless you like lying in the sun all and every day, drinking and eating at night, this ship is not for you as onboard facilities are very few and far between for a ship of this size. We could never think of going with this ship again. Read Less
Sail Date August 2015
After reading some very poor reviews for this ship,I will try to be objective in this report. Embarkation was smooth and easy but then it took over three hours to have our cases delivered to our cabin,only then after the cabin steward ... Read More
After reading some very poor reviews for this ship,I will try to be objective in this report. Embarkation was smooth and easy but then it took over three hours to have our cases delivered to our cabin,only then after the cabin steward offered to seek out them for us. We booked first sitting in the Oriental restaurant,the service we received there was second to none,the same applied to our cabin steward and the bar staff,only criticism of the bar staff was that they were often too eager to serve,sometimes even before one was seated. The food was excellent with quite large portions even if the menu's were a little mediocre. I cannot recommend the hairdressers on board as they are very poor value for money. However my main criticism is of the cabin and the ship its self.Decor is very "pub"like,the showers are very tiny and the thermostat on ours ceased to function after the first shower,this was reported twice but nothing was done about it. None of the so called sun decks had seats one could just sit on,every possible space was taken up by sun beds,which is ok for sun lovers but very uncomfortable to just sit on,as a consequence unless one could sit on these it was impossible even to view any of the films shown on the sun deck in the evening.The lifts are very slow and do not always go to the decks one wants,so often one has to walk from one end of this large ship to the other for the right lift.On board facilities are very,very poor,one table tennis and one pool table!! A play area for toddlers but nothing for teenagers.The whole of the mid ship is taken up by the display of photos,less than half this space would suffice.Many of the ladies toilets were blocked so unusable,at the same time the lack of both male and female toilets is a huge fault with this ship.Some have complained about wear and tear but we found nothing wrong with either carpets or seating.Shore excursions are over priced and we could do most things far cheaper by taxi or bus.Entertainment was also very mediocre,sometimes rather crude.In all I cannot recommend this ship unless you just want to lye in the sun all day. Read Less
Sail Date August 2015
After reading the recent reviews stating how amazing this ship is, I could not sit back and not give my opinion. As a 22 year old female on my first cruise with my Mother who has done several beforehand I have to say that I did not enjoy ... Read More
After reading the recent reviews stating how amazing this ship is, I could not sit back and not give my opinion. As a 22 year old female on my first cruise with my Mother who has done several beforehand I have to say that I did not enjoy this ship. Firstly I know that P&O cannot screen passengers before they book the cruise, however I have never seen so many leather skinned, cigarette smoking, tattooed women in all my life surrounding the puddle of water they called a pool - I literally felt like I was on a floating Butlins! As for the lift situations which someone else has previusly mentioned, I found it beyond infuriating! There were not enough first of all, people constantly pressed the wrong buttons and made them stop on several floors and as for the comment about people not getting out for wheelchairs - why should we? Our room was on floor 14 and our evening restaurant (The Meridian) was on floor 5 - I suffer from severe asthma and my Mum has arthiritis in her knees - why should we have to walk up and down 9 flights of stairs because P&O cannot accomodate for the amount of passengers they have onboard? But thats just the start of the issues with the ship not being large enough to accomodate passengers! First of all the restaurants on the top deck were vile! I felt as if I was partaking in trials for the England rugby team whilst trying to navigate around the TINY buffet area! Then to have signs on the table stating that you should leave as soon as you finish is just ridiculous; I'm on my holiday, there should be enough tables for me to take my time and enjoy a coffee after my meal! The sunlounger situation was a joke - rows and rows of occupied sunbeds touching each other; theres nowhere to put your drinks or your stuff as the end of your sunbed is the "walkway"! You literally have to crouch at the end of the lounger and throw yourself backwards to actually get on! It's ridiculous that a ship of that size has to cram sunbeds on like that - and don't even get me started on the lack of tables! Now someone else has mentioned that there were people constantly painting and repairing things on the cruise - yes there were; but who on Earth wants a building site on their cruise!? The constant stench of paint and varnish was enough to force me inside and the chairs in the smoking were a disgrace - the strands were all coming apart and sticking out; the ashtrays were never emptied and although the staff by the pool cleared the tables, I was forever asking for them to be wiped! I did read a review saying the music around the pool areas was a constant noise where you cannot hear yourself - do not ignore this warning! The music is so loud at the pool that it is distorted! It just adds to the chavvy atmosphere of a floating Butlins! I'd also avoid the spa if you can - you're charged an EXTRA 10% gratuity on top of the daily one you receive, plus you still have to pay extra to use the retreat area with the decent sunloungers! I don't get why this is not included for people who are spending money in the spa? Do not waste your time with the soft drinks or the Costa packages! What a waste of time they are - you can ONLY get draft coke or draft lemonade; no other soft drinks are included in it - and with the Costa card it's only Americanos, lattes, cappucino or espresso - no hot chocolates or cold drinks are included! I have to say that the staff who serve are fantastic, particularly Emerson in Brodies! He was a delight to see every night! Most of them cannot do enough for you and seem to genuinely enjoy their jobs - however the maintenece staff who hosed the decks down at night seriously need retraining! Many nights myself and several others were sat at the pool bar areas (which close at about 12/1am) when we were suddenly hosed down whilst sitting and having a chat. I found it absolutely disgusting that not only did the bars close early whilst customers were still there, but staff thought it was okay to actually hose down the decks around us and splash us! Our cabin was pleasant enough and our cabin steward Josephine was lovely! She did an exceptional job every morning and night and was delightful when passing her in the corridor! The wifi was ridiculous - £35 for 100 minutes, thats over double the price we pay for unlimited wifi at home! The service was slow and most of the time was wasted waiting for things to load! We did visit the Sindhu and that was an experience I'd definitely recommend - the food and service was impeccable! The entertainment team was really good - Robbie and Beverly were a fantastic duo. Brodies was the best area with quizzes and karaoke, however finding a seat was a nightmare! The casino takes up too much space; it should be towards the back with the seating for Brodies spreading across from left to right! Finally the embarking and disembarking - I found it absurd that the suitcases were not at our room before we set sail; we did not need that stress on our first day! Literally panicking our cases had been left! As for disembarking; again just a shambles with rude passengers pushing and shoving and fighting to get off first! I can't say I'm a cruise convert after this experience - I found the guests rude and not at all what I expected of the holiday. I found the ship too small to accommodate all the passengers, and the services offered were not first class as I expected! I'd say to avoid P&O unless you're one of the ones who wants a cheap deal and want as much as you can get at the cheapest price! If you want quality then look elsewhere! Read Less
Sail Date August 2015
Having read many complaints on forums about "dropping standards" "awful plated food" "lack of wine waiters" "poor service!" I have to say I was worried about our cruise. However having got back I can ... Read More
Having read many complaints on forums about "dropping standards" "awful plated food" "lack of wine waiters" "poor service!" I have to say I was worried about our cruise. However having got back I can only say we should ignore the moaners as we found none of the above to be true. Azura was fresh from her refit and had been repainted , the carpets in public areas had been replaced and she looked clean and fresh. Embarkation was quick and simple and we didn't have to wait long. Our cabin was ready before 2 and our luggage arrived not long after that. We chose second sitting in the Oriental and I can only say the food was very good. It was hot every night and the plated meals work really well- as they do on Celebrity and other lines. The vegetables matched the fish and meat rather than some of the odd combinations we used to get with part silver service. The portions were also plenty big enough and so I can only assume those who complained they were small must have very large appetites. We had no difficulty getting our wine which was served very well by the waiters as they had time to do this as not having to do the silver service. Overall one of the better cruises for food and service on P&O. We ate in Sindhu and Seventeen. Both were good but Epicurean at Seventeen was superb. The food and service worth every penny of the additional charge. The cabin was spotless and our steward excellent. There was lots of entertainment, it was not all to our choice but what we did see was excellent, in particular Dean Richards as Freddy Mercury and Madonna tribute. Also there was a very good party band - Catch 22 who were great to dance to. Friends who attended the other shows enjoyed them but its not our thing. I was surprised by the number of school age children on board and some of the 11/12 year olds were a nuisance round the pool as they repeatedly ignored the no jumping and diving signs and many elderly and those with very young children were intimidated about entering the pool due to the jumping and splashing. The interactive TV is now very old and really does need upgrading to keep in line with other cruise lines but its a minor point. We then had an outbreak of the dreaded Norovirus however the staff managed it really well, we had plenty of announcements and it did not impact the cruise. Everywhere were staff cleaning surfaces, handrails, chairs, lifts- nothing was left unwashed! There were of course those who refused the hand gel and complained that they couldn't serve themselves in the buffet and that the burger bar was closed. The Captain showed great patience but it is clear people really don't understand the bug spreads because people don't wash their hands. I went into the Ladies and saw a woman come out from the cubicle, didn't wash her hands and proceed to the buffet where she refused the gel. I feel sorry for anyone picking up serving tongs after her... Anyway the outbreak was controlled and kept to a minimum. It was brought on board in the Canary Islands it would seem. I also think its great value for money - the cost of a balcony cabin is the same as it was in 1999 with P&O and so you cant complain. If you want the luxury of 20 years ago you need to look at Silverseas, Seabourn etc etc So overall we had a wonderful cruise, the standards were as good as ever and we are looking forward to Britannia in December Read Less
Sail Date June 2015
P&O standards remain high. Slick and quick organisation when getting on and off the ship. Restaurants and buffet food and drinks waiter service very good. Pleasing to say there was no hard sell of buying 'extras' (photos, ... Read More
P&O standards remain high. Slick and quick organisation when getting on and off the ship. Restaurants and buffet food and drinks waiter service very good. Pleasing to say there was no hard sell of buying 'extras' (photos, cocktails, health centre, art, speciality restaurants etc) that we get on RCL and NCL. On this cruise the visiting evening and daytime entertainment was first class. Lovely enthusiastic and young P&O Inhouse entertainment team , but could do with a more dynamic management/leadership . Madeira ,Lisbon and Vigo were the best of the port visits. Our Inside cabin ,on deck 11 , had good air-con,was cleaned twice a day and was spotless. All crew and waiters very friendly. Although 3000 passengers there was plenty of sun beds and seating . Would have given 5 stars but seating in the main theatre and Manhattan nightclub are too small , even with 2 repeat performances. Read Less
Sail Date June 2015
Having read a number of reviews before our first cruise, were not put off and would judge on our own experiences. We left Lancashire by coach provided by P&O, being picked up on time and then travelled the journey without any issues. ... Read More
Having read a number of reviews before our first cruise, were not put off and would judge on our own experiences. We left Lancashire by coach provided by P&O, being picked up on time and then travelled the journey without any issues. We were welcomed onboard by friendly staff and after a walk around we made to our room on deck 8. All our cases had been delivered to the room when we got there, which was within the hour. The room was spacious, very clean and appropriate for our requirements. Though directly opposite the laundry room, there were never any issues with noise. We had no complaints whatsoever regarding any of the food and would say that it is of a high standard. How anyone can complain about portion size I do not know. If you haven't had your fill from the three courses, the cheeseboard and then coffee, just ask for something else, they will oblige, without question. The waiters were very polite and very helpful always. The ship was very clean in all areas and our room was tidied twice a day by the cabin crew, who were also excellent. On this occasion there were 3,000 passengers and we never saw any inappropriate behaviour, saying that the majority were over 50. We found the entertainment excellent and varied throughout, to suit all tastes. We enjoyed this our first cruise and would not hesitate to book with P&O again for our next. Read Less
Sail Date June 2015
My husband and I have attained Caribbean grade loyalty tier with P&O and have sailed on all the current ships. We cruised last year both on Azura and Ventura. Sadly this last cruise will almost certainly be the last with P&O. We ... Read More
My husband and I have attained Caribbean grade loyalty tier with P&O and have sailed on all the current ships. We cruised last year both on Azura and Ventura. Sadly this last cruise will almost certainly be the last with P&O. We sailed on Celebrity Equinox in March this year and it was with that still fresh in our minds that we joined Azura in Southampton on June 1st for a cruise to the Canaries. We arrived early and embarkation was a breeze so once on board we made our bookings for the specialty restaurants we enjoy and headed to the spa. We have in the past booked the Retreat for the full length of the cruise and were dismayed to find that the price had doubled since last year. As we had poor weather forecast for the first couple of days and no sea days between the Canary Islands £350 per couple seemed very expensive. We decided to just book on a daily basis despite staff saying we may not get places as they would be sold on a first come basis. By the end of the cruise we had spent just two full days in the Retreat a total cost of £80. Had the spa management not been so greedy on their prices we would have happily paid £200 as last year and lost out on days we were unable to use. The Retreat was never full and often had only half a dozen or so passengers ... seems the rest of the passengers agreed with us .... too expensive .... no half days sold. The Sanctuary on Princess ships is exactly the same area but has a totally different flexible pricing structure and is usually used to capacity. Not sure why on this ship topless sunbathing was allowed in the Retreat area. Should only be on designated top decks. How embarrassing for some passengers and staff. As Caribbean tier passengers we had lunch provided on embarkation day in the dining room. Sadly this was not the welcoming experience of previous cruises and was to herald the start of some very poor staff encounters. Here we are loyal repeat paying passengers .. the perfect opportunity for P&O to meet and greet and impress their welcome. Nothing could have been further from the truth. A cursory nod of the head and a begrudging acknowledgement. We took our glasses of fizz and scarpered. The buffet had got to be better than this! So much for loyalty perks. The second Caribbean tier lunch sadly was little better. Norovirus had hit the ship and no officers turned up ... not even to say hello and goodbye. We never did see the captain whilst on board. Time to find the cabin .... we headed down the newly carpeted corridor ... unfortunately that's where the new carpet ended ... the cabin looked tired and dated. Celebrity won hands down in the cabin stakes. No steward ... no luggage ... no welcome bottle of wine ... no bathrobes ... one footstool on the balcony (did they think we would take it in turns to sit outside) We checked the bed ... linen looked well past its best and the pillows like two flat cushions. How glad we were that we had decided to bring our own having stayed the previous night at Holiday Inn, where we hadn't actually needed them. My husband looked along the corridor and found our luggage ... in the process he moved several cases that were blocking the corridor and helped an elderly couple gain access to their cabin. Not a steward in sight. We never did see our steward that first day and had to ring for fresh towels later in the evening. First evening and our first meal in Sindhu .. we love this restaurant and it didn't disappoint. Although we noted that the little complimentary course before the starter and dessert had gone. Pity but we did get a bottle of wine for eating before 6.30pm. This offer continued for the whole cruise in all the specialty restaurants but P&O play it clever and only tell you the offer is for the first three days, then the next three days .. then the next ..... and so on. Unfortunately the weather forecast was correct and we had force 9 gales for our journey through the Bay of Biscay. Not the best of start to any cruise. Azura coped well with the sea conditions and it didn't impact too much on our sleep ... the poor pillows and grey pillow cases did. They looked grim and although changed frequently never looked clean We booked the Glass House special evening menu with paired wines to accompany each course (£30 per person). Very few other passengers shared the evening .. it was a bit of a wasted night. We thought the wine selections were poor and the menu unchanged from the previous year. Later in the cruise when Olly was on board the price went up to £45 .. not sure how well that was attended or if they served better wines. Sorry Olly but the evening didn't merit a repeat at an inflated price. We used room service for breakfast and the main dining room for lunch. preferring to eat in the specialty restaurants in the evening. 17 has now become .... The Epicurean ... hardly any menu change since we were last onboard ... still tries to impress with those flaming crepes. It wasn't the food that kept us going back it was just the whole dining experience ... waiters were polite and experienced .. just like they used to be in the main restaurant. So now paying £28 per person for the evening meal. The one formal night we ate in the MDR was chaotic and noisy. Our dining companions totally ignored us until we embarrassed them into conversation by introducing ourselves. Perhaps it was their half pint of vodka that had dulled their senses. Their half pint glasses they boasted were good measures of cosmos carried from their cabins. Why waste money on little martinis .... why waste money on wine ... Perhaps we were just unlucky but we didn't go back to find out. We found a lot of the staff indifferent. We didn't know if this had come about by the treatment they had received from passengers or if they had lacked proper training. We guess a lot of good staff have headed off in the direction of Britannia and Azura has suffered for this. There were notable exceptions but they were in the minority. Even staff behind the reception desk lacked in customer skills. Having filled in our comments card we got a call from a senior officer who wished to discuss our poor experiences. As we were about to leave the cabin for dinner my husband requested a call back the following day during the last sea day. We never got a call. Having been to the port stops quite a few times previously we didn't book any excursions but we did experience the port shuttles ... some operated by P&O at a charge for saver fares, some by port authorities were free. Queues were often long but coaches were clean and frequent. Although the distance travelled in some ports didn't merit the £4 each way charge. Lisbon was just a short stroll to the city center from where the ship berthed. An outbreak of reported Norovirus hit hard. Staff were telling us of 900 reported cases and that's just those who actually reported feeling ill. How they are able to distinguish a Norovirus outbreak from food poisoning without laboratory testing is unclear but its seems a very convenient peg to hang a hat on. The Beach House was closed during the outbreak too we assumed because it was a buffet area during the day. The usual increased sanitation measures were put into place which included a large bright green bucket of suds being bought to wipe down the dining room tables and chairs at lunch time as passengers left after eating their lunch. Strange to note that hard backed menus continued to get handed out, twice , if you included a dessert. Why not go to paper copies that can be thrown away after each use. Head waiter said they were wiped after each use but we saw no sign of this .. just stacked and handed out again. In summary ... Azura has had a bit of new face paint and lipstick to match her big sister but for us did not provide the cruise experience we expected. We know prices have to remain competitive and P&O have a lot of beds to fill but with lower prices comes lower standards and expectations. They are now aiming at the mass market and competing with cheap holiday packages. Its worth noting that a lot of the positive reviews come from first time cruisers. Perhaps we have become jaded and P&O are unable to offer what we have experienced in the past. Fortunately some cruise lines seem to be able to still offer the whole cruise package of service, cabin, food and entertainment. Read Less
Sail Date June 2015
This was our first P and O cruise. We travelled by coach to Sourhampton. Embarkation was fairly quick and we were soon on board. I liked the way you were given a card showing where you were on the wait yo board. There were plenty of people ... Read More
This was our first P and O cruise. We travelled by coach to Sourhampton. Embarkation was fairly quick and we were soon on board. I liked the way you were given a card showing where you were on the wait yo board. There were plenty of people carrying out the hoarding process and issuing your card. Our cabin was ready so we dropped off our luggage and headed to buffet for lunch. The way the buffet, in both areas, is set out does not lend itself to a smooth flow of people. People enter from either end. There is an exit in the middle but many exit where people are entering. Food in the buffet was ok but a bit monotenous. It was often difficult to find a table and your food would be cool by the time time you did. We had early sitting in the Oriental Dining Room. Service was much slower than we had experienced on other cruises. The waiters now have to take drinks orders. They also seem to have more people to attend to. Food was fine with a reasonable choice each evening. We also ate breakfast there. The menu was the same each day with a daily special. There was no way you could get any of the specials if it was not the correct day. Why oh why can cruise ships not make decent toast? It was hard and cold. Our cabin was fine but the carpet was a disgrace. There was a huge stain below the coffee table and a big black patch outside the bathroom. Apart from the carpet the steward kept the place very clean. I liked the tea and coffee making facilities. We like to go to the shows in the theatre. This became more of a problem as the cruise went on. People were going earlier and earlier to ensure a seat. If you were not there half an hour before the start you might not get in. Most of the shows were good but we were not impressed by the Headline Group. The singers were screeching not singing. We only went once to see them. For several days there was a problem with one of the main doors to the theatre. That entrance was closed meaning most people entered by the other door. The early people sat near this door meaning those who came later had to push past a whole row of people to get a seat at the other side. No staff were to be seen. Surely some staff could have organised seating better? Apart from anything else this could have been a huge problem had their been a fire. Nobody ever told us what the problem with the door was. There was also entertainment in the lounges. It was often difficult to get a seat there. There were over 3000 people on board and it did not appear there were enough places to sit. A syndicate quiz was held each evening in the Karmala room. This room was a disgrace and people should not have been expected to use it. There were leaks all over and buckets placed to catch the water. Industrial blowers were in place to try to dry it out. It was not a pleasant place to be. The entertainment staff worked hard. The pools were often closed. When open I saw children in swim nappies using them in spite of a notice saying they were forbidden. Nobody ever checked. The ports were excellent. None were tender and only in Lisbon was it slow to disembark. The Captain was very personable and always said he would soon have us ashore with the speed of a thousand gazelles! We did not take any ship's excursions. Disembarkation was. Nightmare. Nobody gave information as to what was happening. Eventually we left the ship 45 mins late and our coach left over an hour late resulting in traffic hold ups and a very late return home. Passengers were seldom given information on what was happening which I felt was not good. The ship was just out of dry dock. There were new carpets in dining rooms, stairs and passages. Why, if not replacing those in the cabins, did they not shampoo them? Many people had problems with leaks and water. This was our first P and o cruise. Would I go again? Maybe if the price and itinerary were right. However I will not be rushing back to sail with them. Read Less
Sail Date April 2015
Hi all, I said I would write a review of the Azura Canary Islands trip to compare with our previous cruises with NCL (Norwegian Jade in The Med.) Embarking at Southampton was very straightforward and we were soon on board, even ... Read More
Hi all, I said I would write a review of the Azura Canary Islands trip to compare with our previous cruises with NCL (Norwegian Jade in The Med.) Embarking at Southampton was very straightforward and we were soon on board, even though we had turned up an hour or so early. First impressions were good and there seemed to be a nice atmosphere around the ship. The food compared very well with NCL, although the difference between American and English/Indian fare was fairly obvious. A small problem emerged in the cabin on the first day. We found that the toilet wouldn't flush more than once every 10 minutes or so. We were about to report it when the problem suddenly went away. However, the next thing we noticed was the carpets outside our cabin and several others had been taken up and dozens of towels laid on the floor of the corridor to soak up the water. We then discovered a wet patch inside our cabin around the bathroom area. While we were out, someone installed a large fan heater in our cabin to dry out the carpet. The following day a deputation of stewards arrived at our door with a large bunch of flowers and a bottle of wine in an ice bucket with a little note of apology. The other incident occurred a few days later. We had booked a meal in the Sindhu restaurant and turned up at 7pm for an early dinner. Just as we sat down at the window table, there was a very loud crash from the next table, which was the result of a large chandelier falling from the ceiling. Not just the chandelier but the whole ceiling panel had come down. Luckily no one was sitting at the table where it landed. We were quickly shown to another table in a different area. The food however I have to say was amazing! Apart from these two incidents, the cruise went very well. We enjoyed the shore excursions very much, however the sea days became a little boring, especially on the way home as the weather deteriorated. We didn't really bother with the formal black tie evenings as it is not our style, but there were plenty of others who also chose to stay out of it, so we didn't feel left out. We enjoyed the themed evening meals in the Venezia. We felt the entertainment, with a few exceptions, was particularly good. Nice to see Tom O'Connor still doing his thing, but the stars for us were ventriloquist Gareth Oliver and the Headline Theatre Group who were excellent. On balance, if we were to cruise again (we are in our sixties and also enjoy caravanning), then P&O would not be our first choice. Read Less
Sail Date April 2015
This will be brief, This was me and wife's fourth cruise but first with P&O .The size of the ship is overpowering as are the number of guests that use mobility scooters and walking aids and tended to slow the flow of traffic ... Read More
This will be brief, This was me and wife's fourth cruise but first with P&O .The size of the ship is overpowering as are the number of guests that use mobility scooters and walking aids and tended to slow the flow of traffic especially when you wanted to get to the entertainment venues and eateries before they became full.Staff fabulous, check in and out of ports including Southampton very smooth. A tip is to take a couple of bottles of your fav tipple because a night out in any venue will cost an arm and a leg and a bit more unless you are staying in one of the suite's in which case you won't give a toss. Won't be sailing with P&O again ,will stick with Thompson and the like. Trev. Read Less
Sail Date April 2015
We recently went on a 13 night cruise around the Canary Islands aboard the Azura.However I am afraid we are not satisfied with the level of service we received from P&O as a whole. Firstly we felt that the Breakfast / Lunchtime area ... Read More
We recently went on a 13 night cruise around the Canary Islands aboard the Azura.However I am afraid we are not satisfied with the level of service we received from P&O as a whole. Firstly we felt that the Breakfast / Lunchtime area in the Venezia restaurant was reminiscent of a staff canteen You collected your tray at one end of the counter and then were expected to follow the buffet bar from one end to the other collecting your food as you went. The problem was the area was to small for the amount of people trying to use it.The people in front of you were rushing as they felt under pressure to hurry through which in turn put you under pressure causing you to rush and so it went on down the line When you did finally emerge from the chaos to the seating area you were very lucky to find a table and mostly when you did you had to share with strangers which was not a problem for us but not everybody appreciated company and some went out of their way to show it Secondly there was the Gym scenario no matter how often I tried I could not get on any of the equipment I wanted to use The gym did not open until 8.00 When I did try to use it at this time there were large queues I subsequently returned on several occasions throughout the day only to find there were seminars in progress which meant half the the gym was closed due to the noise of the machines This situation was ridiculous surely they could have found another room rather than the main floor area at the centre of the gym. The swimming pools always appeared to be netted over to prevent people from using them we never got to the bottom of that one. We also had the mis fortune to visit the Port of El Ferrol which was nothing but a glorified Naval Base. The town of El Ferrol was small dismal run down and for the most part covered in graffiti a place we would not have visited if we had known what it was like before leaving the ship. Finally we come to the cost of our cruise.We booked our cruise relatively early in relation to the cruise embarkation date and paid just over £3015 for a balcony cabin. At the point of booking we were led to believe that our holiday would be price matched by P&O to any holidays like ours that were sold at a later date.This however has not been the case We met several people on board the ship who had paid significantly less than us for the same thing.We even met 1 couple who had paid £2800 for a family of 4 giving them and their children adjoining cabins. All in all we feel very disappointed with the cruise in general. We feel that the cruise was not worth the amount of money we paid for it and we feel that we were mis-lead by the P&O price match promise. So my advice would be book your cruise about 2 weeks before you go and get a cheap deal because you will be told that your price doesn't change and everyone else uses a Getaway Fare? I will leave it up to you Would we cruise again? like a shot !!! With P&O never in a month of Sundays even if they paid us to go   Read Less
Sail Date July 2014
The booking in was by letters and in spite of trepidation it only took about half an hour . We found our cabin C635 on C deck it was comfortable with a deep balcony well cleaned by ANA our room maid. We soon settled in with the customary ... Read More
The booking in was by letters and in spite of trepidation it only took about half an hour . We found our cabin C635 on C deck it was comfortable with a deep balcony well cleaned by ANA our room maid. We soon settled in with the customary lifeboat drill out of the way we watched as we left port. We had sailed with Azura before and were used to the layout. After two days at sea we arrived in Lisbon, Portugal for our first port day. Here they charged for the shuttle bus at three pounds a trip I thought was excessive, if we'd selected our own cabin it would have been free. We continued the cruise visiting Lanzarotte, Gran Canaria, Palma, Madeira and Ferrol in Spain. We did no excursions but enjoyed the local towns. In Ferrol the town takes cruise ships seriously and the tourist were out in force with maps and advice they also laid on free shuttle buses into the centre which was well worth a look round. As we sailed out of the harbour an English re-inactment team laid on a display on an old fort. Most of the 'Hotel' crew were Indian and we found them not as friendly or efficient as the previous cruises with a mixture of Philippine's and east Europeans. The entertainment was O.K. with excellent comedians Piper and Rudi and the dance troupe in the playhouse theatre were good. There was only one Family game (mister and missus) and that was late at night and only a few quizzes. They showed films on the lido deck and also in the Manhattan Bar this was ridiculously small and it should have be shown inthe theater. The food in the buffet was poor with a predominance of 'Indian' food even on speciality nights. When we first arrived on board there were no cruet sets on the tables and it was a case of picking up small sachets at the servery. Another gripe was the cups, a good few times they ran out of clean mugs and had to use large cups - similar used by Costa Coffee shops - and on the day of disembarkation it was paper cups and pots of milk. The weather with the exception of one day was very good with lots of sun another plus point was the sea was smooth all the way.   Read Less
Sail Date July 2014
The ship was lovely, but 100's of kids of all ages was a nightmare, most of them looked as if they should have been in school so no doubt the courts will be busy, the parents were quite vocal about the fine being less than the saving ... Read More
The ship was lovely, but 100's of kids of all ages was a nightmare, most of them looked as if they should have been in school so no doubt the courts will be busy, the parents were quite vocal about the fine being less than the saving they made on the holiday and some of them were like watching Benefit Street with their tattoos, drinking and lack of social skills (not all I hastens to add) and if this makes me a 'snob' as I was referred to for asking someone to observe the use of hand sanitiser and food tongs, then so be it !!!!! Letting the little ones run riot in the bars and retuarants was off putting and the standard of hygiene was abysmal. Teenagers were sexually inappropriate both in dress and behaviour, no parental control anywhere, it was like the worst Holiday camp imaginable. By he end of the first week the children were bored and the passengers without children were totally fed up of the behaviour. That's the rant over - following an accident in Lisbon, I have to say the staff were amazing and checked on me every day, they sent flowers and even offered to pay our bill in Lisbon as they weren't sure if my husband had paid (he had) before he ran to the scene of where I had been hit by a car. I can't thank them enough, a credit to P&O on that one !. Our balcony cabin on deck twelve was lovely, the entertainment was in the main awful, Peter Piper, so called comedian was dreadful and we left after ten minutes, can't remember the other comedian who did the Jim Davidson 'Chalky' routine who should have been made to walk he plank at least, the Tom Jones and Elton John tributes were so brilliant they were off the scale, could have watched them every night, Karaeoke had some good participants which made a change so was watchable,. On the last night the food was an Indian buffet, by one o'clock in he morning I was being treated in my room for food poisoning, we analysed what I'd had - I don't eat much which was a blessing, but if anyone else had the same reaction I'd be interested to know, I had a small potato cake with a spoonful of Dahl and green Dahl salad, goodness knows what would have happened if I'd eaten more than the mouthful I managed. The nurse was in attendance within ten minutes, which really helped. In summary, I would make sure any future cruise is child free, and confirmed by the company, be very careful what I ate from the buffet dining area, and be more careful crossing empty roads in Lisbon cos this is the only chance parked cars have to fly out of their space and into the road !! Also 1 we went to the art classes with Yvette which were fun and I would recommend them to all beginners, we learned a lot. I'm glad to be home and resting nicely hoping to recover in time for my next cruise. Read Less
Sail Date July 2014
Having just returned from our holiday on the Azura never been on a cruise with P & O before and never will again. The food was nothing special small portions so needed to go upstairs afterwards for a snack not enough fruit and ... Read More
Having just returned from our holiday on the Azura never been on a cruise with P & O before and never will again. The food was nothing special small portions so needed to go upstairs afterwards for a snack not enough fruit and vegetables on the menus. After the morning breakfast the only drinks given free with other meals was water, tea or coffee ,Most of the food served in the buffet was stodgy food in the thirteen days on board only had carved meat in the self service section once. Desserts were mostly mouse type or had no taste The Ice cream was payable, coffee other than in the self service section and with meals was chargeable There is limited space in the shows so most nights you could not see the shows. Most of the public areas are dirty and need to be updated. Our room was kept clean but our friends room had dirty stains on the sofa and was not cleaned prior to them entering and was not cleaned often when they were there , if you used the shampoo and conditioner they were not replaced and the empty bottles were left there . On some days the pools were not available to use. The excursions were expensive and not at all good value if you do not pay the full price to board the ship you have to pay for using the shuttle even if you only use it one way and walk back you are charged for both ways. The best food is found in the payable restaurants and the cost of these soon mount up. There are a few friendly staff to be found but this is mostly in the main restaurant and cabin stewards .The bar staff are not friendly if you try to sit in the areas listening to the shows without buying a drink they say rude comments one time we ordered a set of drinks to save them bothering us and one walked past and said a comment about us only having the one drink. The layout of the ship is aggravating you have to keep going to the promenade to go down to the other levels the shops are on different levels but do not have much choice It does look like P & O are cutting back on the quality and the quantity of their service If you expect the old service and treatment from P & O you will also be disappointed. The daytime activities are dull and need up dating also needs more things to do on the ship to keep the adults entertained not everyone wants to sit by the pool drinking. I expected more from P & O due to their name and image I will be travelling with Royal Carribeane next year at least you know that there are soft drinks , ice cream good food and crazy golf free   Read Less
Sail Date July 2014
I'm not normally one to partake in writing reviews etc but after seeing some of the negative comments posted, I felt it only fair to stick up for P&O and in particular the staff who served my family and me so well on our cruise. ... Read More
I'm not normally one to partake in writing reviews etc but after seeing some of the negative comments posted, I felt it only fair to stick up for P&O and in particular the staff who served my family and me so well on our cruise. I travelled in a large group which included 3 generations to celebrate my parents 40th wedding anniversary. This cruise is advertised as family friendly so for people to complain about children being on board seems bizarre. Being from Scotland our school holidays fall at different times so no need for any fines to be paid! That being said it didn't feel like there was a large number of children on board as the majority of time they were being entertained at the fantastic children's club and in fact my sister had trouble getting hers out for meals as they enjoyed it so much. The food in the buffet at breakfast and lunch was good and there was always a good selection. Fresh fruit was always in abundance and was never too much for the staff to get something specific for my daughter if it wasn't on show. We dined in the Peninsular restaurant each evening and this was terrific. A wide variety and the portions just right for a 4/5 course sitting. I didn't partake in any excursions as I have a 16 month old daughter however others in our party particularly enjoyed Fire Mountain in Lanzarote and the cable car/toboggans in Madeira. Not cheap granted. As most ports were walkable we were happy to go an explore around them on foot. The entertainment was mixed and we always felt there was something to do, even when the weather was overcast a few days (the one thing I would have changed was to have been slightly warmer and sunnier). No doubt some will feel that is P&O's fault too. Finally the staff. Everyone I encountered was polite and friendly above and beyond what I would expect. It took us a while to get anywhere as they all wanted to stop and talk to my daughter and she had a ball giving high fives to them all. Overall I agree that there may be things that could be improved or certain standards raised, however none of these can detract from the great experience we had on board Azura. I would have no hesitation in recommending to others, except those who are too busy to have a good time for all the complaining they need to do.   Read Less
Sail Date July 2014
We followed on from the previous party cruise where the entertainment had been good as was the food. We sat on our balcony in Southampton watching the party cruise gang get off whilst sipping champagne and looking forward to the cruise ... Read More
We followed on from the previous party cruise where the entertainment had been good as was the food. We sat on our balcony in Southampton watching the party cruise gang get off whilst sipping champagne and looking forward to the cruise down to the Canaries. That evening we went down to the restaurant to meet our new table. Food order placed, we sat back and got ready for another good meal. Oh what a disappointment.'New Menu' we were advised as the latest culinary fashion from P&O arrived. Plonk it on a plate and serve it with a brown gravy. Three thin slices of meat, six green beans and a slab of 'sliced potato baked with cream'. This was repeated every time we went to the main restaurant with the exception of the 'Marco' menu on gala night when we were treated to 2 vegetables. Fine dining, no, back to the sad days of school dinners, yes. The only way to get good quality food and presentation is to pay to eat in the select restaurants where the service is the way it used to be on P&O. Then came the entertainment (with a small e). Nothing but stars in their eyes also rans and fresh from drama school headliners. The one saving grace was a 'Columbian' magician/comedian who was well worth seeing. To be fair to the entertainers, the quality of the sound engineering and acoustics probably had more to do with the lackluster shows than the entertainers efforts. We couldn't even enjoy the casino as the tables were always full and the machines have been fitted with a new electronic device that reads your cruise card before you can play or draw winnings. Being in the IT profession I am more than aware of the possibilities of having people effectively log in to gambling machines. Try card counting in a casino and you will soon be asked to leave but facilitate monitoring how often a punter wins or how much they bet and that is fine, after all, it's the casino rules. The final joy of P&O cruises was removed after a visit to the spa for a relaxing massage. The hard sell on products would be the pride of any time share shark. Having had to refuse the already prepared bag of goodies and the £90 bill I then had to contact the spa a few days later to get them to refund the charge I had not signed for. The planned additional visits to the spa were shelved. I get enough stress from salesmen at work, I don't need it when I am trying to relax. This cruise left me with such a bad taste in my mouth that I did not take out the usual FCD (future cruise deposit) and I doubt I will sail with P&O again. After over 10 years of loyal cruising the cost cutting, service cutting, staff cutting and quality cutting have reduced this to a very expensive Butlins at sea experience. As a shareholder I should be pleased they are trying to up my dividend but I would far rather P&O watched their old 'heritage' videos and presentations and remembered their roots. Until they do it will be alternative cruise lines and holidays for me.   Read Less
Sail Date April 2014
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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