We wanted to see again the beautiful cities of Bucharest and Budapest. We opted for the 4-day pre-cruise excursion in Bucharest and again saw one of the prettiest cities in Europe. The cruise itself then began in Bucharest, Romania, and from there we had informative visits in Bulgaria, Serbia and Croatia. The cruise ended in wonderful Budapest where, among other things, we were finally able to ...
Let me just get this out of the way: The Viking customer service reps on the phone are the WORST that I've ever dealt with. If it wasn't for their actual "front line" workers on the cruise itself, I would have given Viking 0 stars if I could.
The CSR on the phone either didn't know their own policies, or they were actually just trying to say anything to get our money. We were traveling with an ...
We appreciate you sharing your comments here, dryadman, and regret that aspects of your booking and customer service experience did not meet expectation. We have also noted your feedback...
I was a late enrollee for this cruise, as I had a friend cancel. We had a group of six women, and this Uller crew was fantastic. We were very impressed with the staff who served us in the lounge and dining rooms, in particular. The food options were exceptional and three meals a day were included. We did most of the “included” tours in each port and several optional tours, including a day ...
My Aunt Verlene and cousin Jodi have been on numerous cruises with you and highly recommended them to me in the past few years. So, when I finally had an opportunity to join them and 2 other first cousins for a girls' trip, I jumped at the opportunity. It surpassed my expectations! The only negative was since they were still testing for Covid every day and 1 of our party tested positive, she ...
We received a pamphlet in the mail and had heard good things about Viking. Our travel agent coordinated everything and it all ran smoothly. We had been booked for April/20, but rebooked for April/21 then it was finally a go in 2022. Viking gave us plenty of incentive to keep rebooking. From the time we boarded, attention to detail was evident. We always knew where we had to be. Staff was warm and ...
Did Amsterdam to Lucerne years ago and really enjoyed my time. Decided to travel this time with my husband and in-laws. Stayed in Como, Italy for the pre-extension which I highly advise to anyone who can afford it. The coach ride through the Alps was absolutely incredible. Did a post stay in Amsterdam and went to the Keukenhof gardens during peak bloom, which I also highly advise. All of the staff ...
Service on the ship is absolutely the best I have ever been treated in my life. The wait staff was superb. Most of the meals were sit down table service with tablecloth and crystal. The boat was super new and in its first year of operation so everything was very new and the boat was designed for the best sailing experience. The windows in the dining and bar areas were huge--giving an unlimited ...
I was happy to see that the included and optional activities ranged from super easy and relaxed to more adventurous bike ride and hike. There was even a pub crawl to check out the night life. The guides were knowledgeable and fun. They were open to suggestions for going "off script" and a few of them even showed us a few of their favorite hidden gems.
The Viking line had more younger people ...
River Rhine was the first river cruise I had tried with Viking. The cruise made me fall in love with Viking and want to come back for more river cruises, only that the price may not be affordable.
Services, food and all included excursions were top quality. Staff were all courteous and helpful. Food paired with wine in every meal is enticing.
The scenic cruising of the Rhine was the ...
Once in the Viking bubble we felt loved, cared for, and safe during these trying times of Covid. The 2-3 days prior to travel were where we felt the stress and anxiety of covid testing. Finding a PCR test in the US with a turn around time less than 72 hours was the concern. As Budapest required a test to be taken 72 hours PRIOR TO ARRIVAL into Hungary, yet no where could we find a testing ...