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3 Helpful Votes
Sail Date: January 2018
Having traveled on the discovery 1 last year I was looking forward to this trip, although the ship is identical the standards are very different, the staff working on the acomadation where fantastic and every time you left the cabin they ... Read More
Having traveled on the discovery 1 last year I was looking forward to this trip, although the ship is identical the standards are very different, the staff working on the acomadation where fantastic and every time you left the cabin they where in there working, it was spotless on each occasion Something had gone seriously wrong with the drinks on this trip as they where nowhere near as good as the 1, they just seems to be thrown together, there seemed far less bar staff on this trip, not that I drank a lot, we didn't upgrade to the premium drinks as most of the drinks on the standard menu seemed ok, and if you wanted anything off the premium list you could pay a supliment of around £2.50 which was more expensive than the discovery 1 Also for the food in the 47 & gallery 47 was ok tho a tad repedative I do understand keeping 2k people happy is a monumental task, ok as for the Asiain and Steak restaurants tui seem to have bumped up the price form what I paid in the summer the Asian (Kora-La) was £24 each and the surf and turf was £29 each perhaps the paint job in the name change cost them a few bob and they where trying to recoup the cost The entertainment was very good and the show team work very hard in delivering complex different shows each night As for the shore trips I felt like I was an audience member in a fourteen day infomercial you couldn't escape the continual sell, sell, sell, on every TV Chanel, they even put it on the jumbo screen round the pool area arghhhhhhhhhhh enough already Overall the holiday was good and this blip has not put me off sailing with tu-rella again Read Less
10 Helpful Votes
Sail Date: January 2018
This was a great cruise, my first one! I am used to arranging holidays myself so to be honest i thought i would be bored but i was so wrong! There was plenty to do. First of all for what i paid for both of us, i was astounded at ... Read More
This was a great cruise, my first one! I am used to arranging holidays myself so to be honest i thought i would be bored but i was so wrong! There was plenty to do. First of all for what i paid for both of us, i was astounded at what i got for the price, i was even trying to work out how they made any money out of that once flights where taken off etc. The booking process was simple, the flight was clean, comfortable, well provided for and the process of getting to the ship was easy. Yes there are a lot of older generation people on the ship, i have no idea how people can moan about this in the reviews lol!, who really cares! everyone knows that demographically your retired and well off older people are going to be a likely target market for the cruise, it didn't bother me at all, why would it lol. I didn't spend the whole trip sat next to old people taking out their false teeth in front of me, they make it sound horrific lol. The ship is old. That is okay. Some people are moaning about this, believe it or not people are quite capable of doing their own research before hand, i googled the ship before hand, i could see it was an older ship, ships can be old, they are allowed to be old!, how can people moan that a ship is old! yes it is!, if they don't like it, don't go on that particular ship! what are the agents supposed to do? give it an age warning just in-case? people need to get a grip. It was an older ship yes, did the slight creaks bother me? no it didn't, absolutely fine. The entertainment was fab, a great variety, some people are moaning about this too, if i wasn't in the mood for a pop quiz i could simply walk away from it and sit at another pool or part of the ship, people do have free choice and cannot expect to have every aspect provided to their needs ALL the time, it drives me batty. I didn't expect to like much entertainment on board because i don't usually see shows etc, but i was pleasantly surprised and a great comedian too! The food was great, yes the all you can eat area might not have been fine dining but it was fine for me, and to be honest it was exceptional value for money, there was lots of choice, for what i paid for the cruise i had lower expectations, but there was nothing low about the quality of the food. The ports where great too, yes the British virgin islands had been damaged by the hurricane, i expected this, there had just been a hurricane, even then i had choices, go on one of the tours to get me away from the lesser damaged areas, or stay on the ship, i cannot moan at company for taking us their, they are one of the only ships that are still docking at tortola and giving well needed custom to an island that really needs our help. I could either 'moan that we shouldn't have gone there because aesthetically it didn't meet my needs' or go 'sod it, who cares, we are helping someone, if i am privileged enough to even go on a cruise, then some broken buildings and bent palm trees are not going to trouble me', and i made sure i give the local shops there my money too. We visited lots of beautiful islands. It was amazing and i swear every single member of staff greeted us and said hi, it was lovely. We had to see an on-ship doctor at one point, that was great too, yes i paid for the doctor, did i expect to get it free? no of course i didn't! i didn't mind paying either! someone was moaning earlier that the on ship doctor wasn't free, jesus christ! Sure there might be some luxury high end cruises that wrap the cost of this up in their ticket prices but it certainly wasn't going to be in a marella cruise ticket,it's a cruise not the ritz lol, of course its extra! doctors have jobs, incomes, families, he's probably contracted out by the company as well, hiring a doctor is not cheap!, everything needs looking after, it's so mean of people to say its a money grabbing exercise from the ship, well yes it is grabbing money, to pay the blimming doctors wages and keep it a high standard! thats how business works. I loved my cruise but some people want everything given to them and do not appreciate things. It was lovely!!!!! Our room cleaner was really great too! saying hi every single day! Read Less
2 Helpful Votes
Sail Date: January 2018
Fantastic time on this cruise. The staff and crew made the holiday from the time we boarded until the time we left. We would like to thank all the staff but would like to name a few who made our first time special. Our cabin ... Read More
Fantastic time on this cruise. The staff and crew made the holiday from the time we boarded until the time we left. We would like to thank all the staff but would like to name a few who made our first time special. Our cabin steward was Ronaldo who always smiled and was always there if we needed anything. Every morning in the Meridian restaurant we were greeted by the staff who were all pleasant and helpful especially Rosey. At night we returned to the Meredian and was spoilt by Frank our waiter who was always pleasant, polite and who spent time learning our names so we felt special (especially my mother who is in her 80’s and everyone called met mammy). Our wine waiter was Kumar who was so polite and always smiling, he made sure our glasses were never empty and made the most fantastic cocktails. After the show at night (which were always brilliant) we went to the Horizons bar were the staff could not do enough for you. They were so funny the way the reacted to each other it was sometimes like being at another show. We would like to thank Mohammed, Roger, Cecelia, Benjamin and Rohan for making our time on the Marella a memorable one. All the officers were pleasant but we enjoyed chatting to Chimi who was in charge of all the restaurants. If we met any of the staff or officers around the ship they always spoke and therefore when we look at cruising again in the future it will be with Thompson’s. Read Less
7 Helpful Votes
Sail Date: January 2018
For what is suppose to be a newly refurbished cruise ship they sure cut a few corners but the cabins are both comfortable and clean. The housekeeping staff are some of the more pleasant individuals onboard. All the staff look miserable ... Read More
For what is suppose to be a newly refurbished cruise ship they sure cut a few corners but the cabins are both comfortable and clean. The housekeeping staff are some of the more pleasant individuals onboard. All the staff look miserable and overworked. Or it could be the guest who has made them this way. I have honestly never been on a ship where the F-word was so prominently used. You would think you were at a stag party. The aim for the day seems to be to drink as much as you can whilst making as much noise as you can. This isn't exclusive to the younger guests either. The ship has a relatively young laid back captain and this can be seen in the actions of some of the staff. (The service is not a bobby dazzler as the captain would say) There seems to be a general disorganised service across the ship, with staff who seem to have minimal training and little to no guidance. Entertainment was OK, nothing special. What is interesting is that they seem to be using the best singers less that some of the ones who could easily do damage to one's eardrums. The ports during my trip were mostly great and it was great to get off the ship for a while and experience some of the local cultures. The ship did offer some great excursions but we also found some great excursions when we got ashore. The food lacked taste and while fairly varied frankly lacked any excitement. Overall not impressed. Read Less
8 Helpful Votes
Sail Date: January 2018
My husband and I chose this cruise to coincide with my birthday and to spend a holiday with our four friends. We have cruised with Thomson twice before on The Spirit and had a great time. This ship,however, was grubby and lacking in ... Read More
My husband and I chose this cruise to coincide with my birthday and to spend a holiday with our four friends. We have cruised with Thomson twice before on The Spirit and had a great time. This ship,however, was grubby and lacking in toiletries and decent towels. They had reduced the number of courses from four or five to three. Also there seemed to be a shortage of staff (they were busy cleaning everywhere or were sick!).We were told by previous passengers who were disembarking that day that there was an outbreak of sickness and dirorreah the week before but the Captain denied this. He said that the increase in sanitation and constant hand spraying was down to a changeover of passengers! We were not allowed to pour our own milk in our tea. touch any serving tongs or take any food from the buffet restaurant! The restaurant food was ok most of the time but we preferred the small restaurant on the 11th floor for breakfast and lunch. On the final day of our holiday, I sufferred with chronic dirorreah and projectile vomiting. I went to the medical centre and was unfortunatly bad while I was there. I was very surprised that there was only one toilet for the ladies which would not flush!!! Luckily, by the time our coach arrived to take us to the airport, I felt a little better and decided to take the risk and fly home. On a positive note, the staff were pleasant and the shows were good. We did not go on any of the organised trips but went ashore with our friends and had a lovely time with them We had two days at sea as we could not stop at La Palma as the weather was bad and the ship could certainly have done with more entertainment!!! I certainly would never go on this ship again. Read Less
7 Helpful Votes
Sail Date: December 2017
IF YOU ARE CONSIDERING USING THE MARELLA DREAM - PLEASE PLEASE THINK AGAIN. How could this ship be allowed to leave port when it was in the grip of a sickness virus. Many customers were confined to cabins. Marella demonstrated absolute ... Read More
IF YOU ARE CONSIDERING USING THE MARELLA DREAM - PLEASE PLEASE THINK AGAIN. How could this ship be allowed to leave port when it was in the grip of a sickness virus. Many customers were confined to cabins. Marella demonstrated absolute disregard to passengers health and safety. NO deep cleaning was performed. The service on this ship was absolutely appalling. Staff failed to serve customers in a timely manner. They were highly unprofessional and downright unfriendly at times. The drinks were simply the lowest quality available. Any drinks with tonic were just flat sweet water. When dining in the restaurant, the table was only prepared once in 7 nights, dining was simply chaotic. Our cabin 4032 was flooded from the toilet in the bathroom. Marella simply refused to give us an alternative cabin. Our access to the cabin was severely restricted because of blowers being installed for 2 days. Carpet was stinking and still not dry when we left on the Friday. Read Less
20 Helpful Votes
Sail Date: December 2017
To set the scene, this was our 17th Thomson/TUI/Marella cruise since 2010. We hadn't been on a Thomson cruise since autumn 2014 as we were becoming disillusioned with what was on offer (we moved away to P&O and Princess). The ... Read More
To set the scene, this was our 17th Thomson/TUI/Marella cruise since 2010. We hadn't been on a Thomson cruise since autumn 2014 as we were becoming disillusioned with what was on offer (we moved away to P&O and Princess). The itinerary (featuring Cuba, Honduras, Belize and Guatemala, all new places for us) along with the newly acquired ship lured us back. In summary we were really pleased with the cruise and it exceeded our expectations. We were in two cabins (a junior suite plus an inside) on deck 8 and for an all-inclusive cruise for four over the festive period it was excellent value for money. The food in the sit down restaurants (at no extra cost) was far better than experienced on previous Thomson cruises. The head waiters were charming and took the opportunity to speak with us regularly. The service, although not quite as warm and smiley as on previous vessels (Celebration etc.) was good and if you took the time to engage with staff they soon opened up and chatted, remembered drinks preferences etc. Drinks quality was all fine and we didn't feel the need to upgrade to premium all inclusive (regular all-inclusive featured Guinness, Strongbow, Tanqueray, Baileys to name a few brands plus Irish coffee and cappuccino). We had the occasional poor cocktail but we just went to a different bar and reordered, not a problem and an excuse for a bit of a leg stretch. Condition of cabins and public rooms was all fine. There were a couple of maintenance issues in our cabin which were fixed with no problem within a couple of hours. Clarins toiletries and a Lavazza coffee machine were included as standard in the junior suite along with bathrobes, in cabin breakfast, pillow menu and pressing of 3 items per person. Excursions were mostly fine. Didn't enjoy the Stingray City one in Grand Cayman which was disorganised, too short, crowded, not as advertised and expensive for £62 per person. Excursions in Cozumel (Mini Speedboat), Roatan (West Island Tour) and Belize (Airboat Ride) met expectations and were as advertised. Entertainment was good. Really enjoyed engaging with the actor hosts who run the quizzes. Phil is a legend! Brett, Naomi, Helen and Matt all work hard too and are worthy of note. The cruise director (Martyn) who had been promoted due to the previous CD (Ted) being unwell over the festive period was first class and will hopefully get a permanent CD position soon. Captain Chris was very amenable and accessible and we looked forward to his updates every day - good weather = bobby dazzler, bad weather = bobby drizzler! He was from Nottingham and so good to talk to. A tiny proportion of the passengers could do with learning this is a family cruise line and to behave better (not youngsters, people in their 40s and 50s using foul language at many times of day regardless of venue, not that any time of day or venue is appropriate). My husband respectfully challenged this and was given a mouthful for his trouble. I raised this with the bar manager and general manager too, the latter who agreed he would be looking into this issue further. Finally, the general manager mentioned above (Darren) was fabulous, so approachable and helpful, considering feedback, both positive and constructive where improvements could be made. He really is an asset to the ship and the company. So, to finalise, even though Thomson cruises have been off our radar for 3 years they are firmly back in the picture for us now, particularly with some of the newer itineraries - a plea to the company though, please extend to families and not restrict to adults only. Read Less
4 Helpful Votes
Sail Date: December 2017
Overall this was a good Holiday but I booked this last minute and paid half of what some people on board paid, if i had paid the full price I would have been very disappointed. Firstly the ship ex Royal Caribbean,Supposed to have been ... Read More
Overall this was a good Holiday but I booked this last minute and paid half of what some people on board paid, if i had paid the full price I would have been very disappointed. Firstly the ship ex Royal Caribbean,Supposed to have been refurbished a 6 months previously and to be honest the ship looked in good condition a few bits here and there could be improved and tidied up and a few repairs are needed, but don't let that put you off. Staff from almost every part of the ship were very helpful polite, friendly & hard working I never had a bad experience with any of them, service with a smile. Food & Drinks were excellent most of the time there was the odd occasion when a meal may be not what you expected or to your liking but there is always food available at and mainly to a high standard. Entertainment on board was in my opinion to a high standard and the bands and Singers all over the ship were fantastic. The comedian the first week was Don McLean from Crackerjack now in is seventies was Hilariously funny, completely opposite to the one the second week Tank Sherman Mid 50s using material I had heard 35 years ago. To be honest I only had three things that need to sorted to make me go on another Marella cruise again, 1) They don't have no Currency exchange on board unless you carry Sterling with you & they are happy to change that at anytime, but if you go with using credit/ Debit cards there is no way on board or on a lot of the destinations/ ports of call were you can access your money making it very awkward when ashore trying to purchase drinks and food,unless you could find somewhere that accepted plastic, We went from Montego Bay on the second week to Belize, Guatemala, Roatan Honduras & then to Mainland Honduras and at no point could draw any money out of the cash machines as most of them said they did dollars but all the machine said they were empty. 2) Destinations. The First week we went to Cayman Islands, Cuba, Cozumel & Jamaica all these destinations Are fine Plenty to do & see and enjoyed all of these, Second week though we went to Belize, Guatemala, Roatan Honduras & Honduras mainland and to be honest unless you had booked an excursion on board the ship these are not destinations i would recommend, no beaches or Clean ones to be precise other than Roatan which has a purpose made area for the cruise ship Clientele nice beaches, bars and shops. 3) Flight Cabin Staff The Flight out from Gatwick was late leaving but on the whole the experience was fine, the new Dreamliners are a great plane and Very comfortable, But the Cabin staff need to be retrained to inform us all that we do have to fill in the paperwork on board and supply the odd pen, They told us that if we were on the cruise then we didn't have to fill them out, to find out we did, we had to sit on the floor in a crowded airport and fill them out. I Would Like to thank my Cabin Cleaner who worked tirelessly to keep are room clean and tidy and the bar staff & Waiters who work hard to keep your glasses full. Read Less
1 Helpful Vote
Sail Date: December 2017
As many reviews have mentioned this was an awful experience. Food tasteless, repetitive, luke warm and overall disappointing. The only meal we really enjoyed was in Stones Restaurant. Waiting staff couldn’t have been more ... Read More
As many reviews have mentioned this was an awful experience. Food tasteless, repetitive, luke warm and overall disappointing. The only meal we really enjoyed was in Stones Restaurant. Waiting staff couldn’t have been more attentive and food was delicious, pay extra for this but was worth it. Stomach bug was rife, crew spraying corridors at night wearing protective outfits. Can’t believe we managed to escape this old rust bucket without catching something. Made sure we all used hand sanitizer every time we passed one and knuckles to press lift buttons etc. Surely warnings should have been given so people could take more precautions, lack of information only added to spread and ruined people’s holidays. Swimming pools were all freezing cold so no one was using them. When they were closed down due to sickness/ diarrhoea it was no inconvenience. Not much for children to do, luckily we had younger children with us so were not independent. Had they been older boredom would have been awful for them on ship. Overall this was not a positive experience. Port visits were highlight of trip, particularly Madeira. We got a local taxi to take us round parts of island, very informative and friendly. Read Less
2 Helpful Votes
Sail Date: December 2017
This is the worst cruise we have ever had in all our days of cruising. The first 2 nights our room thermostat was broken and it was freezing, when it was fixed it went the other way and was really hot, finally a new one was put in. ... Read More
This is the worst cruise we have ever had in all our days of cruising. The first 2 nights our room thermostat was broken and it was freezing, when it was fixed it went the other way and was really hot, finally a new one was put in. The 4th night the toilet overflowed and raw sewage was all over the floor. Our cabin was on deck 7 and at the rear of the ship, wow the ship just vibrated and everything in the room just vibrated all night, the only time it stopped was when we were in port. We were right under a nightclub, and fair enough the band stopped at midnight, then it was the turn of the disco till 3-4 in the morning, if you go stay away from that area. When the ship was in port most days the crew would do there duties, like painting and so forth, but a needle gun chipping the old paint off and a angle grinder making all that noise, it was like being at work. The worst bit for me was on the morning we had to leave the ship, I must have eaten some thing odd, we left the ship at 8-30 and our flight back was at 12-40, we took off and I couldn't wait to go to the toilet, I spent most of the journey home in the toilet being sick and diarrhoea, spent 4 days in bed and the doctor said it was food poisoning. This was all told to TUI in a e-mail and the reply back was what I expected, in so many words of quoting " the terms and conditions" nothing can be done, SO SORRY, and you can get sick on holiday, so they say. My advice stay away from TUI . cheep yes but can be nasty James Read Less
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