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Sail Date: August 2019
Embarkation - went quickly and smoothly, we had no problem with the alcohol we were brining on board at all - a box of wine, several bottles of wine and many mall bottles of gin, rum and port. At ports we had no problem bringing tonics ... Read More
Embarkation - went quickly and smoothly, we had no problem with the alcohol we were brining on board at all - a box of wine, several bottles of wine and many mall bottles of gin, rum and port. At ports we had no problem bringing tonics and coke on board as our mixers. We have never sailed Cunard before, previously only sailing on more casual cruise ships, so were somewhat apprehensive about the dress code. Dress Code - The apprehension was missplaced completely. In the two week cruise there were 3 ball nights, and we knew the ladies and gents dress codes for them. Apart from that, if you were going to eat in the main Brittania restaurant men had to wear trousers, jacket and shirt (no tie necessary) and ladies normal smart going out clothes. If you wanted to wear jeans and t-shirt and stay completely casual, you could eat in the Lido buffet and drink in the Golden Lion pub, but could not go to the ball room, other bars, the main Brittania restaurant or the theatre. Some nights we stayed completely casual. Staff customer service - staff always had a smile and a 'good morning/afternoon/evening' whenever they walked past you or dealt with you. We had an enquiry at embarkation when a case was missing. The customer service team where friendly and helpful, finding the case within 10 minutes. Our cabin steward was friendly and welcoming, keeping our cabin immaculate and was always able to bring additional towels or other items we wanted without delay. Other facilities - there was access to several lauderies on the ship, and these were free!! This included the washing powder as well. The laundry included washers, dryers, washing sink, iron and ironing board. An invaluable resource on a cruise of 14 nights. State of the ship - the ship was kept spotless and any faults seemed to be sorted quickly - there was some water ingress in the ceiling of the central buffet area in the Lido. When in port the ship looked stunning and traditional in comparison to other cruise ships. The decor of the ship is art deco, with lovely wood panelled interiors and themed art work for each stair well. Food - there was excellent choice in the Lido buffet most of the time, ranging from early breakfast, main breakfast, snacks, lunch, afternoon tea, early main tea, later main tea, to later evening snacks (till 1.30am). There was shortages of some items, such as the clotted cream for the afternoon tea, hot chocolate drinks, earl grey teabags etc during the last few days - The main Brittania restaurant, we were on early sitting at 6.00pm, also had at least 4 - 6 choices for starter, main and dessert. On one occasion my daughter and I could not decide which dessert we wanted, and then asked if we could order two each - no problem at all. You left the restaurant feeling pleasently full but not stuffed. - There were snack options during the day available in the Cafe Carinthia. Lunch and dinner were also available in the Golden Lion Pub, we enjoyed Friday fish and chips at lunch time here. Waiter served afternoon tea was available on sea days in the Queends Room, this is not to be missed as the sandwich and cake selection is extremely appetising. We also use the Lido grill, deck 9 stern, at lunch time for fish, burgers and chips etc. - We did not try any of the paid restaurants and were not grills passengers. Room Service - On some mornings, and one evening, we chose to have breakfast and dinner in our cabin. It was such a treat being able to be served just what you wanted for breakfast rather than get up and queue up. The evening menu was not as varied, burgers and pizzas mainly. The room service menu was included in the cruise and not an additional extra, which was very good. Drinks - the bars and deck bars were all welcoming and very good, and we did treat ourselves to an occasional glass of wine with dinner, cocktail at sail away, or cider/beer in the evening or day time. The only issue, is that with the value of the pound to the dollar the cost of drinks is very expensive, especially if you are from the north east of England! If we had not brought our own wine, gins, rums and ports on board, plus mixers, it would have been a somewhat dry cruise! Entertainment - the theatre was exceptional, with proper theatre tiered seating, boxes and an exceptional theatre orchestra!! The ships crew were good (but not exceptional) in the two shows we saw them do. We also saw The Opera Boys both times they performed, they were brilliant. We say a violinist once, she was excellent. There was also a pianist/commedian, Jon Courtenay for the last nights of the cruise who was extremely good. The ball room/Queens Room was a bit of a let down as it was almost like a corridor between the front and back of the ship to one side separating the seating, and there was not enough seating for the passengers who wanted to enjoy the dancing most evenings. There was a ball room orchestra as well, who were also excellent. We did attend some dancing classes during the day and put our steps into practice in the evening when we could. There are some very serious dancers on board, so it did make it a bit awkward for novice dancers if they felt they were getting in the way. Other entertainment we enjoyed was the band Next Steps, both on sailaway celebrations and at the Yacht Club. Also, most evenings, we attended, and enjoyed, quizes in the Garden Lounge and later in the Golden Lion pub - we even won the Husband and Wife quiz in the Golden Lion. As you wandered around the ship in the evening there were other muscians and ensembles to enjoy listening to, such as pianist Andy Law in the Golden Lion, who could play/sing anything. Sea days - My daughter and husband thoroughly enjoyed the talks by Robin Scagett, about astronomy, space and time - my daughter, as a primary teacher she took a lot away from those talks. My daughter and I both enjoyed the inspiring John Peters talk and question/answer session. There was another speaker throughout the cruise, but we did not attend his talks. I went to the beginners bridge classes with Chris Jarosz, which was pitched at the right level. I attended on my own and that was a slight problem as many others attended as a couple, but Chris found solutions to this. I certainly hope to continue to learn bridge. Otherwise, I loved the afternoon social craft group in the Garden Lounge. I did also treat myself to an afternoon in the spa pool, warm loungers and steam rooms but I did not have any spa treatments. My husband attended the ships choir, who gave a wonderful performance on the last sea day. He made many friends through this group. I would say that all but one of the passengers we encountered, or met through groups, were lovely, engaging and warm people and came from all over the world. Aside from what we did, there was a wealth of activities to enjoy on sea days, outside there was a full bowling green and other outdoor sports, plus two swimming pools and 4 bubble pools. Indoors, there were card tables, board games, puzzles and puzzle tables, and a two story library that gave out daily quizes, cross words and sudoko. If you just wanted to relax, there were lots of indoor and outdoor quite areas to relax, read and sleep. Disembarkation - we were going to take our own luggage off, but a very experienced cruiser said to put it out, and explained that at the port luggage was arranged by deck number. She said that you could take yourself off at your own convenience rather than follow the instructions if you wanted to make an early get away - we had a long drive back up north, so got off at 9.00am, and collected our luggage very easily ready for the pre booked taxi back to collect our car from the hotel. Overall, we would definately cruise with Cunard again. A thoroughly enjoyable cruise with excellent choice of activities, ports that we wanted to visit and the chance to meet some fantastic people. Our party only did one shore excursion, my daughter and our friend did the segway in Copenhagen and thoroughly enjoyed it. It was $99, which I could have booked on my own for about $79, but not for the times that were best for our days plans. As my daughter and our friend were novice cruisers we felt better leaving them in the care of the excursion team. Read Less
6 Helpful Votes
Sail Date: August 2019
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets ... Read More
I’ll keep this short as I find I stop reading if people write to much. In bullet point fashion. Embarkation: great Cabin steward: absolutely marvellous and they always are. Ship: a bit tired looking, could do with new carpets and paint etc. Staff: reception: awful. If a smile is all your after, that’s all you will get. They really are dreadful. Waiting staff: at breakfast they are miserable and slow even though we were all extremely polite and patient. The evening the attitude is slightly better. Other guests: Rude, arrogant and miserable. Honestly why come on holiday if your going to be like that. I’ve found this to be true on Victoria as well. I think this contributes to the mood of the staff. Food: very good. Kids club: great Pools: dirty (all of them) I went in with my son wearing goggles and wished I hadn’t! Perhaps I’ve gone on too much but really I don’t expect anything to change and if Your only interest is to tell people you’ve been on Cunard you’ll probably continue to put up with it. Holland America beats them hands down (I’m English btw). Enough droning as I’ve definitely gone on too long. Happy cruising Read Less
3 Helpful Votes
Sail Date: August 2019
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of ... Read More
Our second time on Queen Mary 2. First trip was transatlantic a decade ago. The ship looks still to be in great shape. The food in Britannia was uniformly excellent. Beef tenderloin, sirloin, pork Wellington, venison, and lots of excellent fish including cod and trout. We did not mess with the “buffet“/Kings Court: Even at breakfast, one could sit down and have a lovely multi-course meal serve to you within half an hour in the restaurant. Entertainment was very good. Shipboard lectures excellent. Staff were uniformly a professional and polite. The shore excursions in Norway were well handled. Transportation from Heathrow to London and from London to the ship and from the ship back to Heathrow was seamless. However, we found our experience with Cunard disappointing in terms of booking the trip: Their website is not very good. The voyage personalizer page is not very well designed. I think we significantly overpaid for the London hotel which we booked through them. We booked airfare through Cunard as well and ended up having to pay significant extra premiums in order simply to have seat assignments. “Air Cunard“ seemed unaware that our flight from JFK to Heathrow that they booked had been canceled; and there was much last minute scrambling between the Cunard travel desk and American Airlines and British Airways in order to re-schedule us. Also, the entire Wi-Fi system on the ship is archaic. Additionally, although they “include gratuities“ and you pre-pay them, sometimes there is a gratuity line that you are asked to complete on receipts. I would prefer that either they leave gratuities up to the passengers or they make it a truly all-inclusive price and you are not expected to tip. Right now it is some kind of weird hybrid and you never really know who to tip or who is getting what tip. But, in the end, Queen Mary 2 is an amazing ship with first Street service. Go for it! Read Less
1 Helpful Vote
Sail Date: June 2019
This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was ... Read More
This is our first cruise with Cunard and it was excellent in most ways. We have sailed with TUI Marella and P&O before and we expected Cunard to to head and shoulders better....it wasn’t though. Now that’s not to say it was poor, because that’s not true....it was wonderful, but it just says to us that tge other cruise lines are also good. The quality of food and in particular the amount of free-space was welcomed and certainly different to what we found on the rather cramped and poorly organised Azura. The Q.V. is lovely and all staff were helpful, polite and professional. Before going we were concerned that there may be a “class system”....but there certainly wasn’t, we felt very welcomed and the service and food in food in the Lido Restaurant was wonderful.....one very small point, they could do with a few more waiters offering beverages in there. Not everyone wants to dine in tv more formal venues, borne out by the fact that tge Lido Restaurant was always busy, but not cramped....to have an offer of a drink would have been nice. Entertainment was fine, we have seen better productions on TUI and P&O but the shows were fine. The outside acts were fabulous however....We are very confused why we were charged a daily service charge, PLUS, if we had a drink from the bar we had a further service charge added.....it’s like a double insult!.....other than these very small points, it was outstanding and we would recommend to everyone. Read Less
8 Helpful Votes
Sail Date: June 2019
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as ... Read More
We set off on this cruise in a state of trepidation.....would we manage the formal evenings with two under 30s?, would the food be mediocre? would the service be lacking? Well we were blown away! I wondered if I should write this review as this ship was so amazing that I didnt really want to share! Anyway here we go.... Food in Britannia restaurant was better than Celebrity, ...halibut, turbot, lobster in a week. Lovely Japanese options including an excellent miso soup, Italian pasta we couldn't fault, tea and coffee and home made marshmallows and chocolate creams to finish. Breakfast in Britannia was excellent, go there if you can. Afternoon tea......what can I say...lovely. Lido restaurant was a full step ahead of other cruise lines, you really didn't think you were in "motorway services". Tea and coffee for breakfast served to your table, no battling with teapots etc etc Room steward, excellent nothing too much trouble. Take on a bottle or two, top up at a port call......you need to do this as alcohol is extortionate! So service better than someone like Celebrity. Formal nights were a breeze, do as you will. Just join in, fellow passengers are lovely! Never worry you will find somewhere to sit on this ship wherever you are, seats and beautiful sitting areas a plenty. Don't forget the library, amazing! Any downsides? She can be a little noisy but not enough to spoil your holiday. Please don't tell anyone about this beautiful ship...keep it a secret please? Read Less
3 Helpful Votes
Sail Date: May 2019
We were so excited to be going on the QM2! The ship itself was magnificent. Our cabin was also very nice and we had a balcony. But what a waste of money the top drinks package was! It was almost impossible to get anyone to get you a ... Read More
We were so excited to be going on the QM2! The ship itself was magnificent. Our cabin was also very nice and we had a balcony. But what a waste of money the top drinks package was! It was almost impossible to get anyone to get you a drink in a lot of the bars! At lunchtime I was lucky if I managed to get one glass of wine from a barman! I also had to spend 2 days in our cabin as I picked up a bug on day 5 of our cruise. From the food, drink? Who knows but it ruined my cruise! My husband witnessed one maintenance worker who used the WC in the indoor pool area and walked out without washing his hands!! Really!! In this day and age!! Entertainment on board was okay, but the planetarium gave me a sore head. Best entertainment was the irish comedian Roy Walker. We were given the dining time of 8.30 p.m. and were unable to change it. So this was far too late for us and we had to dine in the buffet every evening. The person allocated to give you hand sanitiser when entering the buffet made no effort, unless you went straight up to them. This should be addressed as clean hands are essential for hygiene reasons. Also, very few staff made you feel really valued/ welcome! Best part of the cruise was sailing into New York! Read Less
Sail Date: May 2019
We took a family party of 8, ages 5-73 on this to experience Alaska for the first time. We had 3 balcony cabins near the bow on level 5. The ship, was outstanding, elegant, and British-traditional in an updated version. I would recommend ... Read More
We took a family party of 8, ages 5-73 on this to experience Alaska for the first time. We had 3 balcony cabins near the bow on level 5. The ship, was outstanding, elegant, and British-traditional in an updated version. I would recommend this cruise and ship to anyone wanting to see Alaska. I feel it necessary to contradict some of the negative reviews about the crew made by others. Our cabins were excellent, the stewards were friendly and attentive, responding to our requests, and dining was varied enough to suit the tastes of our 3 generation party. Britannia was excellent, food, service and setting. Not a single time did we feel the staff was inattentive or anything less that friendly and professional. Lido was excellent for buffet breakfast and lunch. Never overcrowded, clean, beautiful views, good food, good variety. Port selection was good, and excursions were generally worthwhile. If you are booking these, I caution you that there will be much less time at the sites you visit, and in Port, than you would think, based on the overall port time and the advertised length of the excursion. Once you deduct the boarding and travel time from the advertised length of the excursion, and build in the desired margin to reboard the ship timely, you generally will feel very rushed, and will find shore time in Port rushed or non-existent. Cunard should provide a realistic estimate of the ACTUAL time you will be at the excursion site for trip planning. Another note: I am no techno-wizard, but the technology of the Voyage Personaliser is pathetic, outmoded and in need of a complete overhaul. The site did not save your login info, or auto fill the necessary basic info, so every time you want to do a search, make a change, anything, it’s necessary to repeat all that key boarding. Since **we were booking excursions for travelers in 3 cabins, who were often NOT taking the same excursions, it was incredible that we could not book individuals in separate cabins on an excursion with a single booking, but had to make 3 separate reservations. We thought we were just too dumb to figure a work around, but several in out group tried, and we contacted Cunard by phone and were told it could not be done! Another suggestion, is that Cunard should make available for purchase a Nautical Chart covering the length of the itinerary. I am a small sail and powerboat enthusiast with over 50 years experience and naturally wanted to plot our course and study the channels and tributaries along the way. I learned ahead of time that there might be nothing on ship to purchase, and was stunned, so I went online and found a poor substitute. When I boarded I asked around and no one I spoke to had any idea what I was talking about. Only after we had gotten over half way along the trip did we see Charts for the area on sale in a small store, but by then it was too late. Back to our party. The Kids Zone was a terrific hit with the younger ones and their parents, the fitness area was well done, entertainment and activities were varied and enjoyable and there was much more to do that we had time for, so there was no issue with boredom on days at sea.. Finally, embarkation in Vancouver was crowded, hot and chaotic. We arrived slightly earlier, as instructed by phone ahead of time, than our assigned time and it took about 2 hours. Whether that is an acceptable time frame I will leave to travelers more experienced that I. In the final analysis we would highly recommend this ship and voyage to anyone wanting to see Alaska. Read Less
5 Helpful Votes
Sail Date: April 2019
me and my family did transatlantic crossing at easter had a fantastic experience the shows were good the food first class I'm a cyclist and monitor my weight I put on 3kg. Dalmore whiskey were on board and never missed a session 8 in ... Read More
me and my family did transatlantic crossing at easter had a fantastic experience the shows were good the food first class I'm a cyclist and monitor my weight I put on 3kg. Dalmore whiskey were on board and never missed a session 8 in total and the insight lecture by Jackie Stewart will stay with me forever to sum it up I can't wait to do go again . Queen Mary being a liner is bespoke for transatlantic crossings even in inclement weather indoor pool and hot tub hardly missed the time on deck is where I usually spend my time in the med in summer; My tip would be is take a highlighter pen and highlight all the activities you want to do the night before and take it from me you can't do them all I don't normally watch tv but I watched one of the champions league games from my cabin I think I just needed a rest.The only down sides were the photos are too expensive so I didn't buy and the bingo was to so I only played once Read Less
7 Helpful Votes
Sail Date: March 2019
We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was ... Read More
We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was very expensive. Got a suprise of $US 34.50 for each person on our bill. $US30 to play bingo? Had 8.30 seating for dinner which meant the plays were at 10.30 what a joke. Perhaps they should do what other cruises do so if you have 6.30 dinner you do 8.30 show and vise versa. First & second night entertainment was dismal. Last nights comediam was excellent. Highlight was Burnie where we organized our own amazing tour. So unbelievably disappointed would never go again! Oh I divot to say that afternoon tea was so packed people started trying to get a seat at 2 for 3.30 afternoon tea! Something is so wrong with the coordination of this cruise. Read Less
1 Helpful Vote
Sail Date: February 2019
Cunard oozes tradition at every turn; and the 'best of British' but is it suitable for families and kids ? Well we just arrived in Melbourne after a 6 night cruise from Fremantle with a 7 year old boy for my mother's ... Read More
Cunard oozes tradition at every turn; and the 'best of British' but is it suitable for families and kids ? Well we just arrived in Melbourne after a 6 night cruise from Fremantle with a 7 year old boy for my mother's 80th birthday present. We probably would not normally have chosen Cunard with a child but my mother had a lifetime dream which we wanted to fulfill of traveling aboard the QEII so this was our best option. Embarkation in Fremantle was a little 'hit-and-miss' with the requested wheel chair for mum nowhere to be found and her walker arriving just before the 4:15pm safety briefing. The staff were all very accommodating but this really wasn't the best start given our previous wonderful experiences with P&O departing out of Fremantle. Yes, there is a kids-club with ages separated into 2yrs to 8yrs and 8yrs to 14yrs. The staff were delightful and so attentive to the 12 children travelling. You can rest assured that the kids will have plenty to do with the club open from 10am -12noon, 2pm - 5pm and then 6pm - 11pm on sea days. While there are no fancy water slides or fun character shows or bumper cars there are the traditional shuffleboard, bowls, tennis and a wonderful library and card room with plenty of board ganmes to borrow. This is traditional cruising the way it use to be with none of the frills and excitement that family orientated ships now include. So come prepared for the occasional 'I'm board' because there is not 24/7 entertainment - kids have to make up their own fun for a change ! The age profile is very much slanted to the older end of the spectrum which means plenty of adopted grannies and pas around who are mostly young at heart and only too delighted to engage with young, well mannered little people. However, it's a bit like visiting Grandma's home where there are rules to obey. The ship's decor is all in a magnificent Art Deco style with plush interiors and carpets. So running through the atrium in a bathing suit with an icecream is absoultutely NOT OK !! The food options more than cater for kids with free flowing icecream, fish and chips, plenty of delicious choices and the chef will even adapt to various food alergies if required. Somehow the needs of both old and young are often very similar ! The rooms are all wonderfuly comfortable and cater for famileles of up to 4 in a room. The room stewards are all very helpful and room service is free for those nights when you just want a pizza and a movie in bed. Cunard would not be our first choice for young children as there is a need to really encourage a slightly older approach to cruising that relies on children being able to makeup their own fun and not be constantly entertained. Having said this, that's not necessarily a bad thing but parents will need to be ever present. We had the most wonderful 'multi-generational' cruise and 6 nights was the perfect length. Having done 8 cruises now as a family we were fairly well prepared for this type of holiday but it's not for everyone and you need to do your research. Thank you Cunard and Her Majesty QE for a most delightful and charming walk back in time to an eara of gracious opulance when kids were well behaved and had to use their own imgination to have fun ! Read Less
6 Helpful Votes
Sail Date: November 2018
We chose this cruise to the Canary Islands in November in order to enjoy the last of the sun without flying. We thought the amenities and entertainments on this great ship were outstandingly good. Our accommodation was also excellent, ... Read More
We chose this cruise to the Canary Islands in November in order to enjoy the last of the sun without flying. We thought the amenities and entertainments on this great ship were outstandingly good. Our accommodation was also excellent, but so it should have been in the most expensive category. We found the best food in the no-frills Lido buffet although the service and ambience of the Queen's Grill made an enjoyable and upscale dining experience. There are two alternative restaurants available at a supplement of 20 or 25 dollars per person. We tried them both and enjoyed the change of scene and the somewhat better cuisine. I gave this ship only four stars because of the evidence here and there of crude cost-cutting at the expense of the passengers' experience. Cocktails were served in miserable pours and were vastly overpriced, fourteen dollars for a glass of ice with what looked like half a pub measure of spirit. The company would make more profit if it offered better value for money in this area. Wine was also pricey for what it was. The excursions were also expensive for what they were. Read Less
6 Helpful Votes
Sail Date: August 2018
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a ... Read More
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a delay in Akureyi. I remember my cruising by QE 2 years ago: in St. Petersburg we could‘t depart; by the way: it has been the same captain Why cunard is not able to remove the known technical problems? I hope they will solve theses problems to the next cruise we have booked with Queen Elizabeth in may 2019: from yokohama towards alaska and to vancouver. I ithink cunard requires too much of this ship. Captain says that we shall have understanding for her decision. This will be difficult because things repeat. Summery: crew- specially in restaurants, bars, on deck and the butler in the staterooms is very courteous and friendly. The german hostess sometimes was arrogant and complacent. The (english) travel tours hostess rattled off the explanation of the trips. Dining in Queens Grill had been excellent; cabin was luxurious and calm. We will return and hope that technical problems will be solved. Read Less
5 Helpful Votes
Sail Date: August 2018
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very ... Read More
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very conducive to touring each area. The ship was as we expected and sadly no better than we expected. Cunard has a strong positive and that is the staff on board Queen Victoria. The staff focus on customer service has definitely improved since our Queen Elizabeth 35 days last year. Without the wonderful staff the Cunard experience would be unbearable. The food reminded many of school dinners. So that means stoggy and greasy and bland. The menu was only a 2 week cycle. So for our second cruise we knew exactly what was on each night. Last year on Elizabeth the menu was more interesting and tasty and the cycle was much greater. The on board evening entertainment was more suited to the local bowlo. The cruise director spent the majority of her time chatting to her family who happened to be on board. Daytime activities were fine if you are in to Bingo. Might as well have been a Resident in a Nursing Home. Definitely not to a standard that one expected from Cunard. Room service menu was disgraceful and now there is a charge if you want a steak or a cheese platter. Room service food was totally unacceptable. Would we suffer another Cunard cruise ...... no way,not even if a good itinerary. Not good value. Not enjoyable and not to be repeated. Read Less
8 Helpful Votes
Sail Date: August 2018
Wanted something upscale, elegant and fun for all ages. The QM2 did not dissapoint. I am very picky and i cannot say enoigh great things about this ship. Everything from the crew to the service to the room, the food was excellent. ... Read More
Wanted something upscale, elegant and fun for all ages. The QM2 did not dissapoint. I am very picky and i cannot say enoigh great things about this ship. Everything from the crew to the service to the room, the food was excellent. The high tea and ballroom, the bands, the shows were top knotch! Most amazing was the kids club, who knew! Lovely young ladies showing interest and kindness to each little one, a FAR cry from the RCL Harmony of the seas we were on earlier in the summer where their kids club was a joke my son hated to go to. Not here, he just loved it! And the crowd was so diverse from brittish to African and everywhere in between. The entertainment and lounges were so beuatiful and reminisent of the past, so classy. Just having a capuccino and listening to live harp, what a treat. I truly have nothing negative to say. Cunard, you have gained a new regular guest. Can wait to go again!!!!!! Read Less
6 Helpful Votes
Sail Date: July 2018
Just returned from a transatlantic crossing (Southampton to New York) aboard the QM2 with the family. It was my first cruise and exceeded my expectations, just wonderful from top to bottom. I thought food and service in the main Britannia ... Read More
Just returned from a transatlantic crossing (Southampton to New York) aboard the QM2 with the family. It was my first cruise and exceeded my expectations, just wonderful from top to bottom. I thought food and service in the main Britannia restaurant was top notch, wasn't so impressed by the canteen/buffet, but only used it at lunchtime. Didn't see the the point of spending more at the speciality restaurants. Particularly enjoyed pre-dinner drinks at the Commodores Club. Entertainment was also very good - something for everyone - while the cinema was better than many you would find on land. Planetarium good as well. Cabin, yes small, but very comfortable. Ship was full, but never seemed crowded which was nice. Would thoroughly recommend. I think I might save up for a round the world cruise on the QM2 when I retire! Only one small gripe would be the room card keys, which stopped working on a regular basis. Read Less
7 Helpful Votes
Sail Date: July 2018
Crossing the Atlantic on a grand ship has long been a dream of one of my frequent travel companions and using the QM2 as a way to get home from a trip to England (and thus skipping a much dreaded flight) was appealing to another. That the ... Read More
Crossing the Atlantic on a grand ship has long been a dream of one of my frequent travel companions and using the QM2 as a way to get home from a trip to England (and thus skipping a much dreaded flight) was appealing to another. That the ship promised a luxurious passage certainly didn't lessen our excitement. We got on in Southampton ready to be transported in every way. Embarkation was easy and we were on the ship not long after the first class passengers. Our early explorations showed us a ship that, while much like others we'd been on, had a certain style. The public spaces on the QM2 are large (taller than average ceilings on the two main decks give a welcome sense of spaciousness) and often decorated with a nod to luxury. The layout of the ship was odd to us at first. Quite a few of the public rooms are scattered from each other and accessible only by searching them out. The flow of the ship was at times awkward, and even near the end of our crossing we found new spaces we had not seen before. Getting from one place to another can be difficult. At times we had to pass through dining rooms that were not in use, or make a detour to get around areas not permitted to the "steerage passengers" (as my spouse only half-jokingly referred to us). Still, many areas are impressive and welcoming and Cunard works hard to convey an impression that sailing on the QM2 is a special voyage. We ate our dinners in the Britannia, the largest of the dining rooms on QM2. Our service was excellent and our table close enough to the window for us to watch the unchanging view. The kitchen does an impressive job at turning out the 15,000 meals per day served (as we were often, somewhat oddly, reminded). At times the service was too fast. We weren't encouraged to linger. The food was almost always good, at times excellent, rarely bad. Dishes were beautifully plated and sometimes I wished I had stopped with just the view. But in general the meals we were served in the Britannia were very good and the rapport we developed with our team of two waiters was easy and pleasant. Our breakfasts and lunches were almost all taken in the buffet style King's Court. It was easy and convenient to eat there - if we timed it right. The Kings Court was one of several places on the QM2 where we felt the ship was a bit too small for the number of passengers on board. At peak times there was serious, almost aggressive, competition for tables. The food choices were what one would expect. In contrast to other cruises we've taken, much of the food was repeated several times and choices were fewer than we expected. The food was generally fresh and usually good, if rarely great. Once we figured out when to go and what to take, we ate well enough. We did not try any of the specialty dining on the ship as none of it particularly appealed to us. One of my travelling companions was most eager to experience the guest lectures on board. A veteran of many Roads Scholar tours, she loved the idea of more intellectual entertainment on board. Sadly, she was mostly disappointed. We saw 6 different speakers. Two were quite good, one was embarrassingly bad (does he not have a family to give feedback?), two were mediocre, and one veered from fascinating to shoddily inaccurate (though his errors made for interesting conversation with strangers afterward - fun for us but hardly what Cunard would have wanted). The scheduling of the speakers was frustrating. There would be one on one day, then five the next - over-lapping other events in a way that made choosing difficult. In part I think this may have been due to some big sports events taking place so I hope this is not the usual way things are done. The evening entertainment was similar to what we have seen on other ships and that's not a compliment. We had the ship's company do song and dance at ear-piercing volume. We had an amiable comedian trot out well-worn jokes (the couple next to me kept a running commentary - after each joke she asked him "Have you heard that one before?"). The best thing on the ship was a small troupe from the Royal Academy of Dramatic Arts, but their performances were mostly done in the afternoon. We ended up in the very nice movie theater for three films - the most I have ever been to on a cruise. The films were the best bet. We did enjoy the show in the planetarium. Though the material was very dated, it was still fun to do. The high interest in the planetarium and the limited number of seats led to some pushy behavior when the tickets went out. Be forewarned if you plan to go to get there early with sharpened elbows. Our teenage son went once to the "Zone" to see about activities. He found them lacking but quickly made friends with a small group and spent all his time wandering the ship with them. I can't judge the quality of the Cunard activities - teenagers are so picky! The younger children seemed very happy and the area set aside for them was quite nice. There were a good number of families on the trip and all seemed comfortable with the arrangements. The vast majority of those on board though were well above retirement age. One thing that makes Cunard stand out from other lines is the persistence of higher standards for evening wear. We happily participated in all three formal nights (even bringing masks for the masquerade). It was fun to see people dressed up and most did. The presence of tuxedo-ed men and gowned women waltzing late at night was a great nod to the luxury liners of old. Perhaps it was this glimpse of elegance that made the times Cunard falls down on the job so glaring. The QM2 has a few odd, tacky, things that really stood out from the rest of the ship. I can almost understand the plastic plants - though when contrasted to the lovely fresh flowers around the ship, they really stood out. The lack of aggressive advertising was a nice change from ships that put ten ads a night in your stateroom. But does Cunard really needs to run commercials before the films in the movie theater? Worst of all to me was the constant use of the hallways for cleaning materials. Every day for several hours the corridors between the staterooms are partially blocked by the supplies used by the room stewards to clean the rooms. It's not just a cart with towels and supplies (though that was there) - it's bags for sorting dirty linens and garbage cans filled with trash from nearby staterooms. Not only did this make passage along the narrow hallways difficult (I don't know what the many disabled passengers did), it was unpleasant. One would turn out of a spacious salon to go back to the room and find trash in the hall on the way. Surely there is a better way to do this. The prompts for writing a review ask about ports and, sadly, we had none. A transatlantic voyage is a different animal from most cruises and one that did not work for me. I found the sameness of the days boring. But many do not agree with me; we met quite a few people on board who take the QM2 across the ocean annually, often both ways. If you live for sea days on other cruise, this may be your trip. If not, think twice before you book. In many ways we enjoyed the Queen Mary 2. We are all glad we did it. And none of us would do it again. It is a special experience. But in a world where time (and money) are limited, it isn't necessarily a must do. Read Less
7 Helpful Votes
Sail Date: July 2018
Accommodations are very nice. Rooms are well appointed with nice decor. Very comfortable beds and pillows. Our room steward Fernando was very good. The Commodore Club was our favorite bar with lovely furnishings and a great views. Also ... Read More
Accommodations are very nice. Rooms are well appointed with nice decor. Very comfortable beds and pillows. Our room steward Fernando was very good. The Commodore Club was our favorite bar with lovely furnishings and a great views. Also very nice were the Carinthia Lounge and the Chart Room. The three balls during our transatlantic were fantastic. The themes, the dancing and the music were very enjoyable in the Queen’s Room. Canyon Ranch Spa was very good. We enjoyed the three-day pass with unlimited access to the relaxation lounge, pools, sauna and steam rooms. Entertainment was very good. Guest entertainers were great. The on board cast is a great team of talented singers and dancers and the bands musicians are also wonderful. Afternoon tea in the Queens Room was lovely. Nice white glove service. Good selection of finger sandwiches and cakes. Warm scones with jam and cream are plentiful. We enjoyed out time at the library. The view is refreshing and relaxing. My biggest disappointment was the food quality, taste and presentation at the Britannia Restaurant. It is far from luxury cruise line standards. The service from the waiters and sommeliers is good. Food at the Kings Court buffet was better, not a lavish display with abundant options as in other cruise lines, it feels the stations are small with limited selections. The planetarium was a waste of time. Once you go past the first show in hopes the second will get better, you are sure to stay away for the rest of the voyage. The show is a pre-recorded, blurry projection with nothing interesting. Read Less
14 Helpful Votes
Sail Date: July 2018
Hey honey--I got tickets to Springsteen on Broadway--can we sail on Queen Mary 2? That's how this voyage began... We sailed on the five day portion of this itinerary--from NY to Saint John, New Brunswick, to Boston for the 4th ... Read More
Hey honey--I got tickets to Springsteen on Broadway--can we sail on Queen Mary 2? That's how this voyage began... We sailed on the five day portion of this itinerary--from NY to Saint John, New Brunswick, to Boston for the 4th of July, and back to NY. We were "trying out" the Queen Mary 2 with the idea of a world cruise in 2021. Five days is nothing like 113 days, of course, but we still felt like we got a feel for the ship, and we loved it. We embarked from Red Hook Terminal in Brooklyn, which definitely doesn't have a five star feel--very industrial port and waiting area. Our embarkation time was listed as 3 PM. but from reading reviews here, I learned that we could ignore that, get there early, and be aboard well before that time. This proved true, and we were aboard before noon. The bigger surprise was that our staterooms were ready, which was a treat. Nothing like a quick glass of bubbly before lunch! I also didn't think the Pol Acker was swill lol. Sail away in New York Harbor actually brought tears to my eyes. Seeing the Statue of Liberty and the New York skyline, sailing under the Verrazano Narrows Bridge, where it looks like the ship is going to crash, listening to fun music on deck and waving a little American flag--it was a blast. We dined in Britannia for the late seating every night but one, when we wanted to catch the first show and ate in the Kings Court instead. I requested a large table in the dining room because we love to meet people from everywhere, but it was just the four of us. Table location wasn't great (not a huge deal), but the service was attentive and friendly. Dining choices were varied and generally very good. My daughter went for the Canyon Ranch choices (lots of chicken) most nights and was happy with them. My son and husband did steak/chateaubriand/short rib with good reports. I had an OK lobster tail, a delicious salmon filet, a dry sea bass, and a good sirloin steak. Our servers Ned and Ronald, the sommelier Oleg, and the head waiter Oliver all went out of their way to chat with us and assist us. We love wine, but live at the low end of the Cunard wine list. Oleg pointed us to well priced delicious wines and didn't make us feel cheap. We also paid the 20 dollar corkage fee a few nights. Kings Court was also a nice surprise after some of the reviews here. There was plenty of window seating when we ate there, and a good selection of both healthy and not-so-much options. The chocolate truffles made me grateful that we were only on board for 5 nights. I wish I had stashed some in my luggage though. Entertainment was one reason we chose Queen Mary 2. Our son loves live music of all kinds, so we spent a lot of time at concerts in pubs and lounges listening to a great variety of music. The musicians were without exception talented and professional. There was a guitarist who gave really informative lectures on famous guitarists like Jimi Hendrix and Carlos Santana. He was really knowledgeable and entertaining at the same time. We heard a lovely concert by Alton Fitzgerald White, who played Mufasa in the Lion King on Broadway. Comedian John Joseph had us in stitches, and the Royal Court Players were outstanding. They put on different full shows with great dancing and singing. The Broadway show was especially good. The a capella group Six Appeal was incredible. Our daughter is 23, and she made friends with some of the young women in the entertainment department. There are not many 20 somethings on board, but she still had a great time. We walked around Saint John on our own, found Big Tide brewery, and chatted with some locals. We didn't get off in Boston, as we live nearby and wanted to explore the ship some more. Another reason we chose Queen Mary 2 was because we like to get dressed up. I read some of the controversy on the boards about the "change" in Cunard dress codes, but we didn't really see anything untoward in the clothing department (except that one lady that wore her bathrobe as a coverup in the main area of deck 2--awkward). If I am being honest, what other people wear has no bearing on how I feel about my cruise experience, though I love to see people in their finery. I know my family looked and felt great in their tuxes and gowns. We took lots of pictures, had some delicious cocktails, and generally enjoyed the elegance of the ship and her passengers. Speaking of cocktails, here's my take on Cunard beverage prices. We live in a medium sized city, and when we go to our favorite restaurant, which is not super fancy and is in a mini mall, my favorite martini costs 10 dollars. In the Commodore Club--our favorite pre-dinner cocktail spot--my favorite cocktail was the Sazerac. It was 10.50. It was served with a bowl of spiced nuts and olives, some lovely canapes with shrimp, crab, and prosciutto, and a stunning view of the Atlantic. Well worth the extra 50 cents. My biggest concern with Queen Mary 2 has to do with accommodation choices for people with disabilities. We are a family of four. We were fortunate that our adult daughter could join us for this short excursion, so we booked two staterooms and were very pleased with the accessibility. Our daughter will not be coming on our world voyage, however. Our son’s wheelchair cannot fit through the door of a typical stateroom. But there are no wheelchair accessible staterooms that will accommodate three people. There are also no single wheelchair accessible staterooms. And there are no adjoining wheelchair accessible staterooms in any category except Queens Grill. These are grave concerns for us. When I met with a shipboard Cunard agent, he told me that I would need to book two staterooms and pay the full fare for a 4th person in order to do the world voyage with our son. This feels discriminatory to me, and is our one reservation about booking this dream trip. We're talking about over 30000 dollar difference in what we would pay for the voyage. I drive a crappy car, but that would pay for a pretty nice one. If you've read this far, thank you. If you have any advice regarding how we can reconcile this ship that we love with our predicament, we'd love to hear from you. Except for this major issue (for us), we loved this voyage. For able bodied travelers, we recommend Queen Mary 2 without reservation. Read Less
13 Helpful Votes
Sail Date: July 2018
We choose the QM2 because we wanted to experience a Cunard cruise as well as the QM2 itself, being such a well-known ship, with so much history and sense of luxury. That it had from the start to the last day. While not avid cruisers, we ... Read More
We choose the QM2 because we wanted to experience a Cunard cruise as well as the QM2 itself, being such a well-known ship, with so much history and sense of luxury. That it had from the start to the last day. While not avid cruisers, we would consider this ship for another adventure. We started with the option of arrival the day before staying in NYC at the Knickerbocker Hotel on Times Square, which was the perfect kick-off to this week-long trip, giving us a great spot to work from, to see a show, tour a museum, and enjoy a great meal in New York City. The Knickerbocker is well appointed, modern, and quite elegant, as well as well located at the base of Times Square, but not in the middle of all the tourists. Three of us were traveling together, and two black limos picked us up from the hotel to go to the Red Hook cruise terminal in Brooklyn. (They could have just done one, but that is OK.) While we did pay for this upgrade it was well worth it, and I encourage it. It takes the craziness out of terminal arrival, and being escorted like a VIP is very, very nice. Check in at the Red Hook Cruise Terminal went smoothly, the building was bright, clean, and fresh. Perfectly set up for a large group departure. (it appeared that the different cruise lines use this space, just change equipment for other lines. The facility was much nicer than I expected, and what we experienced out of Boston's Falcon Terminal.) One of our travelers has a disability, and while not in a wheelchair, we were offered access to the handicapped line providing extra help. Again because we had an upgrade, thanks to our travel agent, we moved quickly through and into the VIP lounge and up the elevator and onto the ship. Boarding the ship was easy, maybe it was because you boarded into their big center lobby, there were no crowds on the elevators, and we quickly found our rooms, (two rooms at opposite ends and sides of the ship.) The lack of crowds may have been because of this was a stop on an extended cruise, and the whole ship was not changing over with guests, only those getting on for this leg of the cruise. We had two similar staterooms on deck ten (we had the upgraded Princess Grill level) both were spacious clean, modern, with large bathrooms, plenty of closet space and private balconies. Baggage arrived quickly and without any hassle, while we took a quick tour of the ship before unpacking. Our travel agent had sent us some nibbles, and the captain had a bottle of champagne chilling in our room for us (I believe a part of our upgrade package.) After the Muster Drill where we found our lifeboat station and heard about how to put on the life jackets, (plus got a fun one-on-one people watching, and listening experience with some of our fellow cruisers.) Afterward, we toured the ship and found the Queen and Princess Grill restaurants, both are located at the back of the ship with a nice view. (Upgrade dining as part of a package in a tad fancier space is the Queens and Princess Grill. The Queens looked a little stuffy, making our choice of the Princess was perfect for us.) At 5 pm we stopped in at the Commadors Club at the bow of the ship, for an afternoon drink (which is also where the LGBTQ travelers meet for Happy Hour each day. Thus we made this a daily event.) Note: We had the drink package (drinks under $12 are covered in that package, we found that you had to order only one (shot) at a time if you did 2, it went over the maximum cost, and you would get charged. We took to one of the cabins for the cruise out and enjoyed glasses of the champagne and cheered our upcoming week together on the QM2. Cruise out went smoothly gliding by the Statue of Liberty and out along Long Island as sunset began to take hold. Always fun to watch for the Pilot Boat and to say goodbye to the Harbor pilot when they leave the ship, giving her back to the Captain. We took our time to head to the dining room, where we had a table for six. and got to meet the two other cruisers who would be our meal partners. While they were finishing up their meal, it gave us a chance to introduce ourselves to them, and see if indeed we would want to eat with them for every meal. While we could have chosen a private table, we always enjoy meeting new people for meals. QM2 dining options are many, from cafeteria style to private dining. We could have eaten in other spaces, one public space becomes an upscale $12 extra meal upcharge space, as we had already had the Princess Grill Dining room, we went there for, breakfast lunch and dinner. Though some mornings taking advantage of room service for breakfast. Internet service is expensive onboard any ship, and we used this time to force ourselves off our screens, and as we got further out into the water our cell phones went silent, so we just used them as cameras. While we did log on to the free wi-fi when in port, and access to our mobile carriers when we could. We put the phones and tablets into airplane mode most of the time, so as not to incur any extra unwanted charges. The first full day on the water was foggy with the quaint sound of the ship's fog horn. During that first day, one of the passengers became ill and had to be airlifted off of the ship, at which time all passengers were not allowed on the outside decks. While this took us a bit off our course, it did not delay us. Though we all thought, how sad that one would get sick and have to leave such a wonderful time aboard the QM2. And it made us think how much has the US Coast Guard with a boat, helicopter, and seaplane cost, and if insurance covers that. We took the opportunity to attend a lecture and several presentations in the QM2's onboard planetarium/auditorium. While the lecturer was not very good, the planetarium experience was enjoyable. The shows on the onboard television are limited, and not very wide-ranging in the way of news or other shows. Experience them to find out for yourself, if they fit what you want to watch. Our first port of call was St. Johns New Brunswick Canada. Cruise in was early in the morning, it was foggy so there was little to see until it burned off mid-day. We took the opportunity to get off the ship, just visiting the dockside tourist market and logging on to the free wi-fi. As we had already made up our minds that this trip was more about experiencing the QM2 and not the ports, we reboarded the ship. That afternoon we went through American customs on board the ship, as US Citizens the line was short, but as the QM2 had plenty of travelers from other countries, they had a long line. That evening we sailed away, again celebrating with glasses of champagne from the Captian on our balcony as we left port, and enjoying our delightful staterooms. Sail into Boston for the Fourth of July, was at 5:30 am. Getting up to watch as we came in enjoying the islands and the boats as we passed by was enjoyable. (Also cell service returned, so I could get off some social media posts.) Last summer we had sailed out of Boston's Falcon Port, it is dark, dingy and warehouse-like, not as well appointed as the Red Hook facility. Taking a Lyft to meet friends for lunch when we returned to the ship to spend the afternoon at the Canyon Ranch Spa for pedicures and manicures (easy to get an appointment on port days.) To celebrate the 4th of July we spent time in both cabins, as we were on opposite sides of the ship, both of them got the benefit of different views of local community fireworks. While not the big Boston Harbor display, you got to see fireworks lighting up the horizon all around the ship. The ship set sail in the very early morning hours of July 5th, spending the day at sea. Which meant the shops and casino on board were open. Cunard offered a 15% discount for shopping that day, and we took advantage of that in the bookstore (which is not in the shopping area, but beside the large library.) And of course picked up a few items in the shops, making use of our shipboard credits. Note: as a Carnival shareholder of at least 100 shares you get additional shipboard credits, depending on the length of your cruise. Make sure you submit a clear statement showing your holdings (I made sure information of any other holdings, balances were not visible before sending,) at least a ten-day prior to boarding the ship. That night we put out our bags for collection and delivery back to us at the port the next morning upon arrival in NYC. Keeping a small bag with necessary items and clothes to wear with us in the cabin, that we would then carry with us in the morning. Sail into NYC was early on Friday morning we were awoken by the lights of the Verazono Narrows Bridge. Quite a sight! Again seeing Lady Liberty and the skyscrapers of Manhattan is a wonderful way to start any day. Arrival on the last day of the cruise meant breakfast and room service was discouraged, so having a few things to nibble on, and coffee to make in the room was something we should have thought of. The cabin steward did not refresh our coffee for the arrival morning, so while the trip was quite wonderful, those last few hours on the ship, felt as if they were rushing you off, which in essence they are. Again disembarking from the ship was somewhat civilized, though with large amounts of travelers leaving the ship about the same time, means crowds. Getting into the terminal was fine, and finding our luggage (which was not with others from our deck) took some time. Walking out to catch car service (we did not have a limo this time) was somewhat involved, but not terrible. We took a lyft to NY's Penn Station and returned home on Amtrak. Tips: Use an experienced Travel Agent who has a relationship and an understanding of the cruise industry to get your best perks and deals. If traveling on any one of Carnival's many brands of ships, have 100 shares of stock for extra onboard credits. If you want to experience the ship, do so when you are in port and everyone is off on excursions. Take the opportunity to upgrade, it is well worth the cost. Be it a day before arrival, car service to and from the ship (This is a BIG YES) or for a better cabin and meal experience. It is more expensive, but the benefits are worth it in the long run. Meet new people, while you will probably never see, or speak to them again, it is always interesting to talk to different people and understand where they come from. And YES sometimes you have to zip your lip if they do not have similar beliefs that you do. You can always smile and move on, or ask to be seated at a different table. Or talk about them as a part of your adventure. Bring a small foldable carry-on bag in your luggage for that last day, when you have to put all of your luggage out, This way you will have what you need with you, and you can always repack it once off the ship, or more likely just use the space to carry the things you purchased. Have Fun, we are only in this life once. Read Less
1 Helpful Vote
Sail Date: July 2018
DW and her sisters wanted to visit the Norwegian homeplace, near Trondheim, from which her grandparents emigrated to the US. We chose this Cunard itinerary and arranged for a Trondheim tour guide and bus through the Trondheim visitors ... Read More
DW and her sisters wanted to visit the Norwegian homeplace, near Trondheim, from which her grandparents emigrated to the US. We chose this Cunard itinerary and arranged for a Trondheim tour guide and bus through the Trondheim visitors bureau. The QE is a beautiful ship. The only item that visibly needed refitting for her upcoming drydock in November is the love seat in our balcony cabin. The upholstery on the arms was frayed. As with many others we disliked the shower with a fixed shower head. HAL's shower head mounted on a flexible hose is a much better arrangement. Our cabin attendant was outstanding in every respect. The cabin was maintained in spotless condition and he was friendly and helpful at all times. With the exception of one meal (a lumpy "pate" was very unpleasant) the food was outstanding. Our server was extremely helpful but had some language problems with the menu. We loved the grandness of the QE's public spaces, as well as the small touches such as afternoon tea. The evening shows and the music in the public spaces were superb. We had unusually good weather during the cruise, with the exception of some rainy drizzle inside the Arctic Circle. The weather at Geirangerfiord was crystal clear, and it is one of the prettiest spots we have seen, especially from the excursion to the top of Mt. Dalsnibba. Overall the scenery during the entire cruise was spectacular. The bar menu is unusually comprehensive. I was able to enjoy both a Sazerac and a Ramos Gin Fizz, two New Orleans-based drinks that are usually not available in even first class bars. Cunard does a great many things right, and we would readily sail on the QE again. Read Less
13 Helpful Votes
Sail Date: May 2018
We decided on a short cruise to LeHarve/Hamburg on the Queen Mary 2 as precursor to a 9 day cruise on the Queen Victoria in October. we were a tad concerned about dress codes and formality but shouldnt have been as it soon became clear ... Read More
We decided on a short cruise to LeHarve/Hamburg on the Queen Mary 2 as precursor to a 9 day cruise on the Queen Victoria in October. we were a tad concerned about dress codes and formality but shouldnt have been as it soon became clear that you could wear just about anything. Arriving at the Ocean Terminal in a shirt and jacket I soon realised I was overdressed. Fellow travellers seemed to have been dressed by Sue Ryder and Oxfam and a few maintained this look throughout the voyage. Only a few I hasten to add. Embarkation was a breeze. The QM2 looked like a big tug up close up and there was certainly no wow factor (perhaps our angle was wrong). Inside the ship was more appealing apart from the slot machines in the Grand Lobby (dreadful). Our room was tucked away in a little cul-de-sac on deck 9. Apart from the continual bathroom odours in the corridor the room itself was perfect. The shower was larger than we previously experienced. We explored the ship over 3 days and there was plenty to find and see. Entertainment was better than expected. I dressed for dinner as did the others on our table . Others didnt and I did see one chap in a white vest (yes vest) and jacket. Although it was informal dress code for the 3 nights most diners made the effort to dress up. Most of the ladies did 24/7 with the odd few arriving for dinner in sloppy jumpers (no one was turned away). This was even more relaxed than our previous experience with P&O. Food was excellent at the Britannia restaurant for Lunch and Dinner but choice was astonishingly limited. There were about 4 main meals to choose from whilst on the Ventura I am sure there was more than double that. Perhaps the Grill Rooms offered more. The standard of food was excellent though. We went to the Kings Court (buffet) for breakfast and supper. Loads of food on offer and of a pretty decent standard. You could always find somewhere to sit aswell. Fellow passengers were generally polite and well mannered. I did see one elderly lady rummaging through the bread with her bare hands to find "the perfect slice" I guess. Absolutely disgusting especially with loads of tongs on hand. There were the usual few wandering around eating from their plates in the serving area which is all but expected these days. We really liked this Cruise and couldn't fault the experience apart for disembarkation and the journey home. Getting our luggage was a breeze but outside there was no signs to the hotel busses. The girls in red tops (apparently Cunard) were hopeless and were giving people conflicting directions. We tried walking up to a few to get directions but they simply walked away. We were bussed to a Central Hamburg hotel for 4 hours before continuing our journey to the Airport. It was a grind. Queuing at the Airport was draining. Overall this Cruise was on par with our only other cruise experience with P&O. I note that Cunard do some very similar cruises to P&O using the same ports of call and itinerary Would I pay the extra for the privilege of sailing with Cunard. .Absolutely not. I would rate them both very similar although P&O are undeservedly seen as more bargain basement. We have a 9 day Cruise coming up on the Queen Victoria. Its a fly cruise too. Once thats completed we will never do another fly cruise. In our old age keeping down stress levels and tiredness are our priority. For others reading this it simply wont be an issue. Read Less
4 Helpful Votes
Sail Date: May 2018
First experience on a Queen. Embarkation was easy The buffet was fabulous and varied The shows were wonderful The cabin was spacious and comfortable. Loved having a kettle with tea and coffee available. Wonderful pillows The ... Read More
First experience on a Queen. Embarkation was easy The buffet was fabulous and varied The shows were wonderful The cabin was spacious and comfortable. Loved having a kettle with tea and coffee available. Wonderful pillows The alcohol was too expensive and prices were not properly listed. $27 for 2 glasses of wine and $10 for Scotch Getting off in Guernsey was horrific. Only 2 tender boats, long wait for tickets. Almost impossible for people with disabilities. The lineup at the restaurant was often terrible, we retreated to the buffet After many people bought masks for the Masked Ball there was no entertainment staff to lead the party and not enough seating so the evening was flat. I guess they had a parade but we gave up after half an hour of standing around. General opinion was too many people for the space and number of staff. We would return knowing the downsides still a lovely cruise. Read Less
8 Helpful Votes
Sail Date: April 2018
First, as always, was the embarkment procedure. It is usually a smooth experience (this is my third trip on the Queen Victoria), however, on this occasion, not everything was plain sailing. Unfortunately, there was a technical error, and ... Read More
First, as always, was the embarkment procedure. It is usually a smooth experience (this is my third trip on the Queen Victoria), however, on this occasion, not everything was plain sailing. Unfortunately, there was a technical error, and this subsequently caused a delay. Neverthless, once we made it on board, we found our luggage to be waiting for us, inside the immaculate cabin. From our room, we went straight to the Lido, and it was extremely busy, but the food was still kept at a good standard (unlike the burger-bar). As a vegetarian, I was always looking out for my options, and I was pleased by the array of nice salads. However, there was few veggie hot options, all except the tasteless bean casserole... which was recycled day-in and day-out. The Lido breakfast also fine, for there was a clear variety of well-prepared dishes. Despite this praise, the coffee served was really unpleasant. Likewise, I was pleased with the Britannia (evening) dining experience, since the service was excellent and the menu choices were great. The evening entertainment was not as strong, as compared to past performances. The Cunard Dancers do not seem to be the team, at least not those I have seen in the past. Similarly, many of the new acts were not to our taste, but we very much enjoyed the fantastic violinist and the clever comedian. Nonetheless, the best thing of all was a total surprise! On our voyage were we joined by Kathleen Turner. We attended her Q&A, and found her be extremely entertaining. Later in the cruise, we were honoured to be able to see her new show, ‘Finding My Voice’, which was a joy to watch. During the evening, we loved the gin bar. My partner had plenty of delicious cocktails to choose from, and the knowledgable bar-man was able to give some superb advice. I am not a gin-drinker myself, but I very much enjoyed the fizzy from New Zealand (Cloudy Bay). The alternatives venues were also fine: The Golden Lion with its fun quizzes, and the Commadore club with its soft jazz and cosy atmosphere. The improvements on the Queen Victoria, were really quite amazing, especially the back pool area. There is now ample comfortable seating around, and the Wintergarden peaceful environment is lovely, unless the football was on! Our first port was Rochelle, France. It had some interesting historic buildings, and a marina, but it was still setting up for the tourist season. On the whole, it is a nice little place, but it is not a particularly impressive destination. Our second port was Bilbao, Spain. It is a lovely place, but it absolutely hammered down with rain, so we opted for a indoors option: The Guggenheim Museum. We didn’t really understand the modern-art on display, so it receives a mixed review from us. Our third port was Gijión, Spain. From our previous experience this isn’t our favourite port in the world, so we arranged a trip with Cunard: Enchanting Oviedo. Although the tour guide was excellent, it was not what we were expecting. First, we visited a 9th century church. It had amazing views from the top, but note that the walk-up is steep. Second, we visited a Cathedral, where we were lectured on the story of Jesus, for over two hours! For a religious family this could serve as very interesting, but for a non-religious family this could end up being quite tiresome (we belonged to the latter group). The next place on the tour was a quaint pub. Although we did not venture indoors, we sat outside in the beautiful courtyard, where we tried some extraordinary tapas and cider. In all, the tour took 4.5 hours. The downside was that we expected to see more of Oviedo, rather than the interior of the Cathedral. On a side-note, there was an incident/traffic collision with the bus, but the tour-guide was excellent in sorting this problem out quickly. The port of call was Guernsey. To our surprise, this was our favourite port of all. We wondered up to Candie Gardens, which were divinely scenic. Whilst there we stopped for a wonderful cup of coffee, at the Café Victoria. From this point, you can spot an interesting tower, which is not too far away. It turned out to be the Victoria Tower, which was built in 1846, to commemorate the surprise visit of Queen Victoria to Guernsey. A guide, from another tour, told us that if we went to the museum they would give us a key. We so we did exactly that and enjoyed the incredible sites. Nearby, the tower has an interesting graveyard, which will take you back down to Candie Gardens. We then strolled around enjoying the peaceful town area. It is definitely worth a visit on your holidays. Early disembarkment, where one carries their own luggage, was really easy and prompt. Moreover, the Airlynx Cruise Parking, was great for our needs. Read Less
7 Helpful Votes
Sail Date: February 2018
Chose this cruise mainly because of its itinerary: San Francisco (I live nearby), Honolulu, Bora Bora, Papeete, Moorea, Auckland, Bay of Islands, and Sydney. Luckily we got on one the the queens. Service was superb, food was generally very ... Read More
Chose this cruise mainly because of its itinerary: San Francisco (I live nearby), Honolulu, Bora Bora, Papeete, Moorea, Auckland, Bay of Islands, and Sydney. Luckily we got on one the the queens. Service was superb, food was generally very good, and the ship was elegant. Had some rough rides between SF and Honolulu, and on the Tasman Sea, but didn't get seasick. The downside was that there was a cough going around on the ship, but I do not fault Cunard for this. This coughing virus and flu were going around San Francisco during embarkation. Unfortunately, the air conditioning exasperated the cough. Our steward got a technician to adjust the AC, plus we kept the balcony door open, which helped stop the condition. My sis (who I was traveling with) got excellent care from the ship's MD. We had lovely dining companions; a couple from Southhampton and another couple from Canberra. We were pampered and catered to and had a very nice cabin, which was overseen by our excellent steward, Alfredo. The cabin and the ship were spotless. The beds were extremely comfortable. The three performances we saw were top-notch. I especially loved the acrobats from Cirque de Soleil. The lectures were excellent too. There was a multitude of activities available during sea days, and the offshore excursions were fun and informative. I loved playing the daily "Name that Tune" contest. Cunard is so civilized - you get to play parlor games onboard; something I never get to do in the real world. And we loved the afternoon tea! The only un-fun necessity was doing laundry, but I packed large and had to visit the laundry only once. I waited in line 15 minutes before it opened and got a machine, then it was a done deal. Each deck has a launderette consisting of three washing machines and three dryers. Very busy place. Anyway, to sum things up, I was a bit apprehensive about this ship as some of the reviews are pretty brutal. Please do not disregard it. Read Less
19 Helpful Votes
Sail Date: December 2017
We have cruised with P & O, Princess, Royal Caribbean, Fred Olson and Thomson and this was our 8th cruise and as Cunard are regarded as the number one in the cruise ship ratings we were looking forward to our 5 night New Years Cruise ... Read More
We have cruised with P & O, Princess, Royal Caribbean, Fred Olson and Thomson and this was our 8th cruise and as Cunard are regarded as the number one in the cruise ship ratings we were looking forward to our 5 night New Years Cruise to Bruge, Amsterdam and Cherbourg. We had just checked into our cabin when a tannoy announcement from the Commodore of the ship informed us we wouldn't be visiting Bruge after all and we would head straight to Amsterdam to ensure we were in Amsterdam for New Years eve instead of cruising out of Amsterdam at 1.00am on New Years day we didn't actually cruise out of port until 9.00am which meant we lost some of the New Year spirit. No compensation was offered for the change in itinerary and with the currency charges the cancelled trips ended up costing us extra money as the extra commission transaction charges were not taken into account to transfer back from dollars to sterling. On a positive note the fireworks in Amsterdam port were fantastic and worth the trip up to the outside desks to get the best panoramic view. Our cabin was off a good standard (7059) and was cleaned and serviced to a high standard. We had a small problem with the noise of the air conditioning unit but our room attendant reported this and it was fixed on day 2 of our cruise. Food and service for dinner in the main restaurant was poor, menus were not particularly adventurous and certainly were not matched to the countries we were visiting as per the suggestions in the Cunard brochure and off a much lower standard that other cruise ships we have travelled on before. Service was rushed at dinner and staff whilst not unpleasant did not seem to want to be there serving us. There appeared to be a lack of supervision in the restaurant at dinner, not once were we asked if food etc was ok and a few people at our table left their main courses due to poor quality of meat etc. Service and food at breakfast and lunch was so much better. The service and food in the Lido was of a very good standard and room service was also good. We had afternoon tea on 2 afternoons in the Queens Room which was very nice and well organised. The general bar areas on the ship are small for the number of people on board and we were unable to get seating for a pre-dinner cocktail etc during our 5 night stay, we visited the pub on a couple of occasions but service at the bar was very curt and slow, again no supervision of staff was apparent. There is only 1 theatre on board the ship, evening entertainment was good, however the general daytime activities schedule was the same each day and a bit boring and was more suited to the over 70's rather than the majority of passengers who were in the 40 to 60 age range. We were disappointed to find that the wine tasting was also cancelled with no reason given. We didn't get to see the Commodore or Captain during our cruise and they didn't appear at the New Year countdown which was also disappointing, they kept a very low profile throughout the cruise apart from hearing them on the tannoy announcements. We spoke with many people who advised us to give Cunard another try but perhaps opt for the Queen Mary next time, they were also disappointed with this cruise and the standard of service and said it wasn't the normal standard provided by Cunard. On our arrival back into Southampton we were unable to dock back at the original berth but coaches were provided to take us back to where we should have been docked to enable us to pick up our car. A disappointing cruise overall and not as enjoyable as the cruise we did previously with P & O at New Year in 2015. Read Less
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