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6 Helpful Votes
Sail Date: March 2019
We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was ... Read More
We chose this review to celebrate a milestone birthday with family. Food was very average to say the least. Had better food in on our Royal Caribbean cruises and better service too. Everything seemed to be an extra cost plus 15%. Wine was very expensive. Got a suprise of $US 34.50 for each person on our bill. $US30 to play bingo? Had 8.30 seating for dinner which meant the plays were at 10.30 what a joke. Perhaps they should do what other cruises do so if you have 6.30 dinner you do 8.30 show and vise versa. First & second night entertainment was dismal. Last nights comediam was excellent. Highlight was Burnie where we organized our own amazing tour. So unbelievably disappointed would never go again! Oh I divot to say that afternoon tea was so packed people started trying to get a seat at 2 for 3.30 afternoon tea! Something is so wrong with the coordination of this cruise. Read Less
1 Helpful Vote
Sail Date: February 2019
Cunard oozes tradition at every turn; and the 'best of British' but is it suitable for families and kids ? Well we just arrived in Melbourne after a 6 night cruise from Fremantle with a 7 year old boy for my mother's ... Read More
Cunard oozes tradition at every turn; and the 'best of British' but is it suitable for families and kids ? Well we just arrived in Melbourne after a 6 night cruise from Fremantle with a 7 year old boy for my mother's 80th birthday present. We probably would not normally have chosen Cunard with a child but my mother had a lifetime dream which we wanted to fulfill of traveling aboard the QEII so this was our best option. Embarkation in Fremantle was a little 'hit-and-miss' with the requested wheel chair for mum nowhere to be found and her walker arriving just before the 4:15pm safety briefing. The staff were all very accommodating but this really wasn't the best start given our previous wonderful experiences with P&O departing out of Fremantle. Yes, there is a kids-club with ages separated into 2yrs to 8yrs and 8yrs to 14yrs. The staff were delightful and so attentive to the 12 children travelling. You can rest assured that the kids will have plenty to do with the club open from 10am -12noon, 2pm - 5pm and then 6pm - 11pm on sea days. While there are no fancy water slides or fun character shows or bumper cars there are the traditional shuffleboard, bowls, tennis and a wonderful library and card room with plenty of board ganmes to borrow. This is traditional cruising the way it use to be with none of the frills and excitement that family orientated ships now include. So come prepared for the occasional 'I'm board' because there is not 24/7 entertainment - kids have to make up their own fun for a change ! The age profile is very much slanted to the older end of the spectrum which means plenty of adopted grannies and pas around who are mostly young at heart and only too delighted to engage with young, well mannered little people. However, it's a bit like visiting Grandma's home where there are rules to obey. The ship's decor is all in a magnificent Art Deco style with plush interiors and carpets. So running through the atrium in a bathing suit with an icecream is absoultutely NOT OK !! The food options more than cater for kids with free flowing icecream, fish and chips, plenty of delicious choices and the chef will even adapt to various food alergies if required. Somehow the needs of both old and young are often very similar ! The rooms are all wonderfuly comfortable and cater for famileles of up to 4 in a room. The room stewards are all very helpful and room service is free for those nights when you just want a pizza and a movie in bed. Cunard would not be our first choice for young children as there is a need to really encourage a slightly older approach to cruising that relies on children being able to makeup their own fun and not be constantly entertained. Having said this, that's not necessarily a bad thing but parents will need to be ever present. We had the most wonderful 'multi-generational' cruise and 6 nights was the perfect length. Having done 8 cruises now as a family we were fairly well prepared for this type of holiday but it's not for everyone and you need to do your research. Thank you Cunard and Her Majesty QE for a most delightful and charming walk back in time to an eara of gracious opulance when kids were well behaved and had to use their own imgination to have fun ! Read Less
6 Helpful Votes
Sail Date: November 2018
We chose this cruise to the Canary Islands in November in order to enjoy the last of the sun without flying. We thought the amenities and entertainments on this great ship were outstandingly good. Our accommodation was also excellent, ... Read More
We chose this cruise to the Canary Islands in November in order to enjoy the last of the sun without flying. We thought the amenities and entertainments on this great ship were outstandingly good. Our accommodation was also excellent, but so it should have been in the most expensive category. We found the best food in the no-frills Lido buffet although the service and ambience of the Queen's Grill made an enjoyable and upscale dining experience. There are two alternative restaurants available at a supplement of 20 or 25 dollars per person. We tried them both and enjoyed the change of scene and the somewhat better cuisine. I gave this ship only four stars because of the evidence here and there of crude cost-cutting at the expense of the passengers' experience. Cocktails were served in miserable pours and were vastly overpriced, fourteen dollars for a glass of ice with what looked like half a pub measure of spirit. The company would make more profit if it offered better value for money in this area. Wine was also pricey for what it was. The excursions were also expensive for what they were. Read Less
6 Helpful Votes
Sail Date: August 2018
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a ... Read More
Visiting norway and iceland Again Queen Elizabeth has technical problems : can‘ t therefore landing in Isjafordur. Excursions are cancelled; yesterday night the ship could‘t drive all the time with her max. speed, so we had a delay in Akureyi. I remember my cruising by QE 2 years ago: in St. Petersburg we could‘t depart; by the way: it has been the same captain Why cunard is not able to remove the known technical problems? I hope they will solve theses problems to the next cruise we have booked with Queen Elizabeth in may 2019: from yokohama towards alaska and to vancouver. I ithink cunard requires too much of this ship. Captain says that we shall have understanding for her decision. This will be difficult because things repeat. Summery: crew- specially in restaurants, bars, on deck and the butler in the staterooms is very courteous and friendly. The german hostess sometimes was arrogant and complacent. The (english) travel tours hostess rattled off the explanation of the trips. Dining in Queens Grill had been excellent; cabin was luxurious and calm. We will return and hope that technical problems will be solved. Read Less
4 Helpful Votes
Sail Date: August 2018
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very ... Read More
Two cruises back to back were chosen for the itinerary and no other line seemed to cover the majority of our bucket list in the Baltic and Norway Fjords. The cruise did meet our itinerary expectations and the weather was on the whole very conducive to touring each area. The ship was as we expected and sadly no better than we expected. Cunard has a strong positive and that is the staff on board Queen Victoria. The staff focus on customer service has definitely improved since our Queen Elizabeth 35 days last year. Without the wonderful staff the Cunard experience would be unbearable. The food reminded many of school dinners. So that means stoggy and greasy and bland. The menu was only a 2 week cycle. So for our second cruise we knew exactly what was on each night. Last year on Elizabeth the menu was more interesting and tasty and the cycle was much greater. The on board evening entertainment was more suited to the local bowlo. The cruise director spent the majority of her time chatting to her family who happened to be on board. Daytime activities were fine if you are in to Bingo. Might as well have been a Resident in a Nursing Home. Definitely not to a standard that one expected from Cunard. Room service menu was disgraceful and now there is a charge if you want a steak or a cheese platter. Room service food was totally unacceptable. Would we suffer another Cunard cruise ...... no way,not even if a good itinerary. Not good value. Not enjoyable and not to be repeated. Read Less
8 Helpful Votes
Sail Date: August 2018
Wanted something upscale, elegant and fun for all ages. The QM2 did not dissapoint. I am very picky and i cannot say enoigh great things about this ship. Everything from the crew to the service to the room, the food was excellent. ... Read More
Wanted something upscale, elegant and fun for all ages. The QM2 did not dissapoint. I am very picky and i cannot say enoigh great things about this ship. Everything from the crew to the service to the room, the food was excellent. The high tea and ballroom, the bands, the shows were top knotch! Most amazing was the kids club, who knew! Lovely young ladies showing interest and kindness to each little one, a FAR cry from the RCL Harmony of the seas we were on earlier in the summer where their kids club was a joke my son hated to go to. Not here, he just loved it! And the crowd was so diverse from brittish to African and everywhere in between. The entertainment and lounges were so beuatiful and reminisent of the past, so classy. Just having a capuccino and listening to live harp, what a treat. I truly have nothing negative to say. Cunard, you have gained a new regular guest. Can wait to go again!!!!!! Read Less
6 Helpful Votes
Sail Date: July 2018
Just returned from a transatlantic crossing (Southampton to New York) aboard the QM2 with the family. It was my first cruise and exceeded my expectations, just wonderful from top to bottom. I thought food and service in the main Britannia ... Read More
Just returned from a transatlantic crossing (Southampton to New York) aboard the QM2 with the family. It was my first cruise and exceeded my expectations, just wonderful from top to bottom. I thought food and service in the main Britannia restaurant was top notch, wasn't so impressed by the canteen/buffet, but only used it at lunchtime. Didn't see the the point of spending more at the speciality restaurants. Particularly enjoyed pre-dinner drinks at the Commodores Club. Entertainment was also very good - something for everyone - while the cinema was better than many you would find on land. Planetarium good as well. Cabin, yes small, but very comfortable. Ship was full, but never seemed crowded which was nice. Would thoroughly recommend. I think I might save up for a round the world cruise on the QM2 when I retire! Only one small gripe would be the room card keys, which stopped working on a regular basis. Read Less
6 Helpful Votes
Sail Date: July 2018
Crossing the Atlantic on a grand ship has long been a dream of one of my frequent travel companions and using the QM2 as a way to get home from a trip to England (and thus skipping a much dreaded flight) was appealing to another. That the ... Read More
Crossing the Atlantic on a grand ship has long been a dream of one of my frequent travel companions and using the QM2 as a way to get home from a trip to England (and thus skipping a much dreaded flight) was appealing to another. That the ship promised a luxurious passage certainly didn't lessen our excitement. We got on in Southampton ready to be transported in every way. Embarkation was easy and we were on the ship not long after the first class passengers. Our early explorations showed us a ship that, while much like others we'd been on, had a certain style. The public spaces on the QM2 are large (taller than average ceilings on the two main decks give a welcome sense of spaciousness) and often decorated with a nod to luxury. The layout of the ship was odd to us at first. Quite a few of the public rooms are scattered from each other and accessible only by searching them out. The flow of the ship was at times awkward, and even near the end of our crossing we found new spaces we had not seen before. Getting from one place to another can be difficult. At times we had to pass through dining rooms that were not in use, or make a detour to get around areas not permitted to the "steerage passengers" (as my spouse only half-jokingly referred to us). Still, many areas are impressive and welcoming and Cunard works hard to convey an impression that sailing on the QM2 is a special voyage. We ate our dinners in the Britannia, the largest of the dining rooms on QM2. Our service was excellent and our table close enough to the window for us to watch the unchanging view. The kitchen does an impressive job at turning out the 15,000 meals per day served (as we were often, somewhat oddly, reminded). At times the service was too fast. We weren't encouraged to linger. The food was almost always good, at times excellent, rarely bad. Dishes were beautifully plated and sometimes I wished I had stopped with just the view. But in general the meals we were served in the Britannia were very good and the rapport we developed with our team of two waiters was easy and pleasant. Our breakfasts and lunches were almost all taken in the buffet style King's Court. It was easy and convenient to eat there - if we timed it right. The Kings Court was one of several places on the QM2 where we felt the ship was a bit too small for the number of passengers on board. At peak times there was serious, almost aggressive, competition for tables. The food choices were what one would expect. In contrast to other cruises we've taken, much of the food was repeated several times and choices were fewer than we expected. The food was generally fresh and usually good, if rarely great. Once we figured out when to go and what to take, we ate well enough. We did not try any of the specialty dining on the ship as none of it particularly appealed to us. One of my travelling companions was most eager to experience the guest lectures on board. A veteran of many Roads Scholar tours, she loved the idea of more intellectual entertainment on board. Sadly, she was mostly disappointed. We saw 6 different speakers. Two were quite good, one was embarrassingly bad (does he not have a family to give feedback?), two were mediocre, and one veered from fascinating to shoddily inaccurate (though his errors made for interesting conversation with strangers afterward - fun for us but hardly what Cunard would have wanted). The scheduling of the speakers was frustrating. There would be one on one day, then five the next - over-lapping other events in a way that made choosing difficult. In part I think this may have been due to some big sports events taking place so I hope this is not the usual way things are done. The evening entertainment was similar to what we have seen on other ships and that's not a compliment. We had the ship's company do song and dance at ear-piercing volume. We had an amiable comedian trot out well-worn jokes (the couple next to me kept a running commentary - after each joke she asked him "Have you heard that one before?"). The best thing on the ship was a small troupe from the Royal Academy of Dramatic Arts, but their performances were mostly done in the afternoon. We ended up in the very nice movie theater for three films - the most I have ever been to on a cruise. The films were the best bet. We did enjoy the show in the planetarium. Though the material was very dated, it was still fun to do. The high interest in the planetarium and the limited number of seats led to some pushy behavior when the tickets went out. Be forewarned if you plan to go to get there early with sharpened elbows. Our teenage son went once to the "Zone" to see about activities. He found them lacking but quickly made friends with a small group and spent all his time wandering the ship with them. I can't judge the quality of the Cunard activities - teenagers are so picky! The younger children seemed very happy and the area set aside for them was quite nice. There were a good number of families on the trip and all seemed comfortable with the arrangements. The vast majority of those on board though were well above retirement age. One thing that makes Cunard stand out from other lines is the persistence of higher standards for evening wear. We happily participated in all three formal nights (even bringing masks for the masquerade). It was fun to see people dressed up and most did. The presence of tuxedo-ed men and gowned women waltzing late at night was a great nod to the luxury liners of old. Perhaps it was this glimpse of elegance that made the times Cunard falls down on the job so glaring. The QM2 has a few odd, tacky, things that really stood out from the rest of the ship. I can almost understand the plastic plants - though when contrasted to the lovely fresh flowers around the ship, they really stood out. The lack of aggressive advertising was a nice change from ships that put ten ads a night in your stateroom. But does Cunard really needs to run commercials before the films in the movie theater? Worst of all to me was the constant use of the hallways for cleaning materials. Every day for several hours the corridors between the staterooms are partially blocked by the supplies used by the room stewards to clean the rooms. It's not just a cart with towels and supplies (though that was there) - it's bags for sorting dirty linens and garbage cans filled with trash from nearby staterooms. Not only did this make passage along the narrow hallways difficult (I don't know what the many disabled passengers did), it was unpleasant. One would turn out of a spacious salon to go back to the room and find trash in the hall on the way. Surely there is a better way to do this. The prompts for writing a review ask about ports and, sadly, we had none. A transatlantic voyage is a different animal from most cruises and one that did not work for me. I found the sameness of the days boring. But many do not agree with me; we met quite a few people on board who take the QM2 across the ocean annually, often both ways. If you live for sea days on other cruise, this may be your trip. If not, think twice before you book. In many ways we enjoyed the Queen Mary 2. We are all glad we did it. And none of us would do it again. It is a special experience. But in a world where time (and money) are limited, it isn't necessarily a must do. Read Less
6 Helpful Votes
Sail Date: July 2018
Accommodations are very nice. Rooms are well appointed with nice decor. Very comfortable beds and pillows. Our room steward Fernando was very good. The Commodore Club was our favorite bar with lovely furnishings and a great views. Also ... Read More
Accommodations are very nice. Rooms are well appointed with nice decor. Very comfortable beds and pillows. Our room steward Fernando was very good. The Commodore Club was our favorite bar with lovely furnishings and a great views. Also very nice were the Carinthia Lounge and the Chart Room. The three balls during our transatlantic were fantastic. The themes, the dancing and the music were very enjoyable in the Queen’s Room. Canyon Ranch Spa was very good. We enjoyed the three-day pass with unlimited access to the relaxation lounge, pools, sauna and steam rooms. Entertainment was very good. Guest entertainers were great. The on board cast is a great team of talented singers and dancers and the bands musicians are also wonderful. Afternoon tea in the Queens Room was lovely. Nice white glove service. Good selection of finger sandwiches and cakes. Warm scones with jam and cream are plentiful. We enjoyed out time at the library. The view is refreshing and relaxing. My biggest disappointment was the food quality, taste and presentation at the Britannia Restaurant. It is far from luxury cruise line standards. The service from the waiters and sommeliers is good. Food at the Kings Court buffet was better, not a lavish display with abundant options as in other cruise lines, it feels the stations are small with limited selections. The planetarium was a waste of time. Once you go past the first show in hopes the second will get better, you are sure to stay away for the rest of the voyage. The show is a pre-recorded, blurry projection with nothing interesting. Read Less
12 Helpful Votes
Sail Date: July 2018
Hey honey--I got tickets to Springsteen on Broadway--can we sail on Queen Mary 2? That's how this voyage began... We sailed on the five day portion of this itinerary--from NY to Saint John, New Brunswick, to Boston for the 4th ... Read More
Hey honey--I got tickets to Springsteen on Broadway--can we sail on Queen Mary 2? That's how this voyage began... We sailed on the five day portion of this itinerary--from NY to Saint John, New Brunswick, to Boston for the 4th of July, and back to NY. We were "trying out" the Queen Mary 2 with the idea of a world cruise in 2021. Five days is nothing like 113 days, of course, but we still felt like we got a feel for the ship, and we loved it. We embarked from Red Hook Terminal in Brooklyn, which definitely doesn't have a five star feel--very industrial port and waiting area. Our embarkation time was listed as 3 PM. but from reading reviews here, I learned that we could ignore that, get there early, and be aboard well before that time. This proved true, and we were aboard before noon. The bigger surprise was that our staterooms were ready, which was a treat. Nothing like a quick glass of bubbly before lunch! I also didn't think the Pol Acker was swill lol. Sail away in New York Harbor actually brought tears to my eyes. Seeing the Statue of Liberty and the New York skyline, sailing under the Verrazano Narrows Bridge, where it looks like the ship is going to crash, listening to fun music on deck and waving a little American flag--it was a blast. We dined in Britannia for the late seating every night but one, when we wanted to catch the first show and ate in the Kings Court instead. I requested a large table in the dining room because we love to meet people from everywhere, but it was just the four of us. Table location wasn't great (not a huge deal), but the service was attentive and friendly. Dining choices were varied and generally very good. My daughter went for the Canyon Ranch choices (lots of chicken) most nights and was happy with them. My son and husband did steak/chateaubriand/short rib with good reports. I had an OK lobster tail, a delicious salmon filet, a dry sea bass, and a good sirloin steak. Our servers Ned and Ronald, the sommelier Oleg, and the head waiter Oliver all went out of their way to chat with us and assist us. We love wine, but live at the low end of the Cunard wine list. Oleg pointed us to well priced delicious wines and didn't make us feel cheap. We also paid the 20 dollar corkage fee a few nights. Kings Court was also a nice surprise after some of the reviews here. There was plenty of window seating when we ate there, and a good selection of both healthy and not-so-much options. The chocolate truffles made me grateful that we were only on board for 5 nights. I wish I had stashed some in my luggage though. Entertainment was one reason we chose Queen Mary 2. Our son loves live music of all kinds, so we spent a lot of time at concerts in pubs and lounges listening to a great variety of music. The musicians were without exception talented and professional. There was a guitarist who gave really informative lectures on famous guitarists like Jimi Hendrix and Carlos Santana. He was really knowledgeable and entertaining at the same time. We heard a lovely concert by Alton Fitzgerald White, who played Mufasa in the Lion King on Broadway. Comedian John Joseph had us in stitches, and the Royal Court Players were outstanding. They put on different full shows with great dancing and singing. The Broadway show was especially good. The a capella group Six Appeal was incredible. Our daughter is 23, and she made friends with some of the young women in the entertainment department. There are not many 20 somethings on board, but she still had a great time. We walked around Saint John on our own, found Big Tide brewery, and chatted with some locals. We didn't get off in Boston, as we live nearby and wanted to explore the ship some more. Another reason we chose Queen Mary 2 was because we like to get dressed up. I read some of the controversy on the boards about the "change" in Cunard dress codes, but we didn't really see anything untoward in the clothing department (except that one lady that wore her bathrobe as a coverup in the main area of deck 2--awkward). If I am being honest, what other people wear has no bearing on how I feel about my cruise experience, though I love to see people in their finery. I know my family looked and felt great in their tuxes and gowns. We took lots of pictures, had some delicious cocktails, and generally enjoyed the elegance of the ship and her passengers. Speaking of cocktails, here's my take on Cunard beverage prices. We live in a medium sized city, and when we go to our favorite restaurant, which is not super fancy and is in a mini mall, my favorite martini costs 10 dollars. In the Commodore Club--our favorite pre-dinner cocktail spot--my favorite cocktail was the Sazerac. It was 10.50. It was served with a bowl of spiced nuts and olives, some lovely canapes with shrimp, crab, and prosciutto, and a stunning view of the Atlantic. Well worth the extra 50 cents. My biggest concern with Queen Mary 2 has to do with accommodation choices for people with disabilities. We are a family of four. We were fortunate that our adult daughter could join us for this short excursion, so we booked two staterooms and were very pleased with the accessibility. Our daughter will not be coming on our world voyage, however. Our son’s wheelchair cannot fit through the door of a typical stateroom. But there are no wheelchair accessible staterooms that will accommodate three people. There are also no single wheelchair accessible staterooms. And there are no adjoining wheelchair accessible staterooms in any category except Queens Grill. These are grave concerns for us. When I met with a shipboard Cunard agent, he told me that I would need to book two staterooms and pay the full fare for a 4th person in order to do the world voyage with our son. This feels discriminatory to me, and is our one reservation about booking this dream trip. We're talking about over 30000 dollar difference in what we would pay for the voyage. I drive a crappy car, but that would pay for a pretty nice one. If you've read this far, thank you. If you have any advice regarding how we can reconcile this ship that we love with our predicament, we'd love to hear from you. Except for this major issue (for us), we loved this voyage. For able bodied travelers, we recommend Queen Mary 2 without reservation. Read Less
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