Sydney (Australia) to Trans-Ocean Cruise Reviews

Room: Neptune Suite 011, Jan 18-Feb 25, 2018 Australia-NZ-trans pacific from a 5 star Mariner. We took a shorter version of this cruise in 2017 on the Noordam and were pleased. This year we decided, after viewing the beautiful brochures of upgraded, modern suites, to do a once-in-a-lifetime second mortgage splurge and do the 36 day version. As usual, the staff and crew of the Maasdam were ...

The ship was cold 18-19 degrees - staff didn't respond until the last few days of cruise and then temperature rose to other extreme 28 degrees. Passengers all developed illness whilst on board. Some staff were very good but generally staff needed customer service training. The ship ran out of basic supplies like cough medicine, hot chocolate, berries etc which meant passengers had to buy their ...

This is our fifth cruise on the Queen Mary 2 and this last trip was 63 days long and I really think they have lost sight on what sort of ship they are trying to have. Refinement seems to have disappeared and has been replaced with indifference. There is no contact in Sydney and speaking to someone in the Phillipines about a problem in Brisbane could not be resolved as the person on the other end ...