This is our fifth cruise on the Queen Mary 2 and this last trip was 63 days long and I really think they have lost sight on what sort of ship they are trying to have. Refinement seems to have disappeared and has been replaced with indifference. There is no contact in Sydney and speaking to someone in the Phillipines about a problem in Brisbane could not be resolved as the person on the other end of the phone was clueless where Brisbane even was.
We were promised to be emailed on two occasions before we left in March and are still waiting.
The food and service was anywhere between 2 to 10 out of 10 and not consistent.
The cabin was ok but the wardrobe is impossible
I prefer the walk n wardrobe they have on the Emerald Princess