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7 Singapore to World Cruise Reviews

We recently returned from half world QM2 cruise Singapore to Southampton. Many good things about this 35 day cruise which, overall, we greatly enjoyed and for which the basic price (excluding on-board extras) was excellent value . Unlike ... Read More
We recently returned from half world QM2 cruise Singapore to Southampton. Many good things about this 35 day cruise which, overall, we greatly enjoyed and for which the basic price (excluding on-board extras) was excellent value . Unlike some recent reviewers, we were very impressed with quality of food and staff attitudes in Kings Court buffet, which generally also catered well for vegetarians like me – better than the Britannia formal restaurant though food and service there were good too. We didn’t see any need to use the over-expensive specialist restaurants. Staff service and attitude very good apart from the odd misery-guts in the bars, the coffee bar and the tours office – interesting to note that these are particular venues for the perhaps excessively high prices that we found charged for on-board extras (our main moan on this cruise), so maybe they’re fed up with complaints! That didn’t seem to embitter the equally expensive but reliably cheerful photography staff though... Pool and games facilities are very good – though of course there’s always the danger that some selfish people will dominate them, as happened on this trip with the table tennis. As for venues, Kochi was a wash-out, due partly, apparently, to the Indian authorities’ cussedness regarding visas, but many of the others were brilliant – especially Langkawi island, Aqaba (where the Jordanian air force display team did a brilliant and moving display and fly-past) Sorrento (a late substitute for Naples) and Cadiz. We’d rather have had an overnight stay at any of these harbours rather than at flashy less impressive and very, very busy Dubai ( a series of traffic jams linking building sites and designer shopping malls...) Evening shows too dependent on musicals but some of the acts – Kev Orkian, the Barricade Boys, David Copperfield, the acrobats - were outstanding. House band too loud, though! The celebrity speakers were alright (despite a tendency to not show too much of the human being behind the celebrity), but the enrichment speakers – especially history and astronomy - were very good and, at times, quite stretching! Disappointed no drama workshops as on a previous QM2 trip, but very impressed that two of the Ents staff put on an enjoyable poetry show. Other extras – the ship choir, the summer fayre – were enjoyable and imaginative. Selection of movies patchy but again some were very good, even if the daily programme provided details for the wrong movie on a couple of nights! Nightclub facility and house band (Purple Haze) very good indeed, though see entry below re cabin. Afternoon Classical music concerts absolutely fantastic with a brilliant selection of artistes. The house string quartet also very good and fully deserved their award of an evening show in the main theatre. The library on QM2 remains a wonderful facility – excellent choice of reading matter and a lovely and restful place to sit and read or work even when not open on evenings and early mornings. We had occasion to use the medical service and were very impressed by its professionalism and efficiency. There seemed to be a lot of tension and conflict on board regarding use of the limited self-service laundry facilities on certain decks. Is this always the case on cruises, we wondered, or is it something about Cunard customers?! Read Less
Sail Date April 2018
The above is what I was told by the Deputy Captain when I finally managed to corner a member of the deck department to ask why some new lashings hadn't had a whipping or a back-splice put onto the cut ends. He looked puzzled at my ... Read More
The above is what I was told by the Deputy Captain when I finally managed to corner a member of the deck department to ask why some new lashings hadn't had a whipping or a back-splice put onto the cut ends. He looked puzzled at my question, initially, so I explained that a seaman would always do this (or even wrap a bit of electrical tape around it) to stop the rope fraying. He then said it wasn't important. 'Good seamanship isn't important?' I asked, incredulously. Then he told me that the lashings had been done by a member of the Security Team and not the deck crew to which I replied that even if that was true(it wasn't as I'd watched the work being done) why had no-one inspected the work in the ten days it had been flapping away on the Promenade Deck. A rhetorical question because, by this time, I was aware that no-one ever checked anything that the deck crew did onboard the Queen Mary 2. After 44 years at sea, the last 24 in command, I wondered how I'd react to being a passenger on someone else's ship and, although I didn't go out of my way to see things that could be improved, it was difficult not to notice safety breaches, slack behaviour etc. etc. As I'm quite used to the defences put up by a poor crew I made a note and photographed as much of this as possible with a view to discussing it with a senior member of staff but, as a lot of other people have already mentioned, you rarely get the opportunity to talk to a member of the nautical team (deck or engineering). (This ran to five pages by the time I left the ship in Southampton.) So I sent it all off to Cunard after we returned home because, make no mistake, this is a wonderful ship and it broke my heart to see the unprofessional way it is being run. Mostly we enjoyed ourselves (Singapore back to Europe is an old run of mine)but there were a number of areas where improvement would be easy to effect and stop an awful lot of the recurring complaints from these pages. I received a reply, timed at 16:38 on the Friday afternoon before a Bank Holiday weekend, which appeared not to be a reply to my letter but someone else's. Typical really of Cunard, poorly trained and motivated staff trusted to reply to complaints but not that bothered. Banging off a reply, as the weekend was coming up, and she wanted to clear her desk. I said we joined in Singapore and the IT system had crashed meaning we stood for 45 minutes before we actually got to the check in desks. Cunard's reply apologised for my poor experience joining in Cape Town! It continued in that vein, answering complaints I hadn't made, and then expressing the hope I'd book with Cunard again. So I replied, to this, pointing out that she hadn't actually answered any of my concerns but someone else's. My reply copied in the Vice President but, of course, no subsequent response has been received. Because they have replied and won't revisit my letter, presumably? I'll also point out to everyone who fills in the FIFO questionnaire, on their return, that if you put in a three star review, or above, there will be no response. The only ones that get an answer are the one and two star reviews, even if there is valuable constructive criticism in the others. I suppose the thinking is that if you rate your cruise as 'good' or above it's not necessary to look at what you've said. Modern management is all about 'continuous improvement' though and there are a lot of useful points that Cunard don't bother to look at ... why not? Another rhetorical question ... I know the answer, as do a lot of the readers. They're Cunard and there are no problems on their ships. But there are: My main concern is the safety culture on the QM2. These cruise ships/liners must be able to be evacuated in 30 minutes but the marine crew (from what I saw) are unprofessional, unmotivated and unsupervised. I documented numerous instances that reflected this but received no acknowledgement so, presumably, Cunard think it's safe for their crew not to wear a safety harness when working aloft, safe for a crew member to clean his scraper by holding it to the turning head of a disc grinder whilst passengers walk past, safe not to clean public areas thoroughly when the ship is in the grip of norovirus etc. etc. And if this is what I saw in the public areas what on earth is going on in the areas outside public scrutiny? Is that why it took so long for them to get on top of the norovirus? What about fire safety? I watched crew members leave gates unsecured so what are they doing in their own accommodation and work areas? It is a lot easier to tie back a fire door than to continually open and close it as you walk to and fro. Everything I saw, with regard to the marine crew, would suggest to me that this is the sort of thing they'd get up to if they weren't supervised. And they're not supervised. Read Less
Sail Date April 2017
We chose this trip via Imagine Cruising because the trip to India after the cruise was the added attraction.Boarding at Singapore was abbismal as they said the computers were down ,meaning long waits and even longer queues as 2000 people ... Read More
We chose this trip via Imagine Cruising because the trip to India after the cruise was the added attraction.Boarding at Singapore was abbismal as they said the computers were down ,meaning long waits and even longer queues as 2000 people were waiting.On board at last we found orientation around the ship difficult for the first two or three days and would describe the layout as higgle piggile.But having said that she is beautiful ,stylish and upmarket ,all public area are gorgeous and also she is so stable you are completely unaware that you are at sea.This part of the cruise was through Malaysia and the Indian Ocean and was incredibly hot and humid but Adora's was an oasis if coolness.Meals were on late sitting and we had a table of 6 ,they were friendly and sometimes it was difficult to speak to everyone ,food was very good most of the time but occasionally as with everything some were just OK.Drinjs as usual were rediculouly overpriced so wine was not purchased.The pub was a good place to meet and enjoy the old g and t.Shows we also found to be hit and miss but the theatre is amazing and would not be out of place in the Westend.The cinema/lecture auditorium was also first-class.Drinks parties given by the Captain were fun and you got a FREE drink and met fellow cruisers ,most we talked to are looking forward to the Indian Adventure.Disembarkation was also chaotic with people unaware of which coach was correct for them.The heat at Dubai was draining and after waiting ages we just got on any bus going to the airport,missing our private transfer in the chaos and then finding our own way to the correct terminal for our direct flight to Delhi with an Indian airline.Most of the Imagine Cruisers were booked on Emirates and we luckily missed the further chaos at Delhi airport where they took more than two hours to clear evisa entry.We particularly enjoyed the pool and jacuzzi in the late afternoons as the heat in this area of the world is stifling. Read Less
Sail Date April 2017
I had always wanted to cruise with Cunard and when this cruise came up it seemed the perfect time to try them. Waiting for check in was not a good start as the computers were not working and everyone had to wait so the area become very ... Read More
I had always wanted to cruise with Cunard and when this cruise came up it seemed the perfect time to try them. Waiting for check in was not a good start as the computers were not working and everyone had to wait so the area become very crowded. Once they came on-line everything moved very swiftly and smoothly and we were soon in our lovely stateroom. The cabin was beautifully decorated and the bathroom a little larger than average. I would like to remind people that the Queen Mary 2 is an Ocean liner and not a cruise ship. This means that particularly on deck things are not as decorative as other ships. Having said this the service everywhere was very good. The food in both the main restaurant and buffer was wonderful and the restaurant staff could not do enough for us. Sometimes the buffet was a bit hectic and you had to wait for things. The entertainment was of a very high standard I partially enjoyed the shows in the beautiful theatre and the planetarium. If I am going to nit-pick the seats in the theatre were rather uncomfortable. Only real complaint was the organisation or rather lack of it when trying to use the shuttle when in port, complete shambles. All things considered I really enjoyed this cruise, but if I am honest it was not the extra special experience which I expected. I would really recommend this ship to anybody keen on ballroom dancing. There was dancing every night to a live band in the Royal Ballroom. Read Less
Sail Date April 2017
Embarkation was an orderly mess. We got to the cruise terminal before 11am, but boarded the ship around 2pm. Boarding was color-coded, and we were surprised that they were calling all the colors except ours -- 10 colors were called ahead ... Read More
Embarkation was an orderly mess. We got to the cruise terminal before 11am, but boarded the ship around 2pm. Boarding was color-coded, and we were surprised that they were calling all the colors except ours -- 10 colors were called ahead of ours, although the terminal had only a few hundred people when we arrived. And Windjammer was full when we went up for lunch, so it probably wasn't FIFO from the terminal. Debarkation was worse. Quantum wasn't sailing out the day we reached port, as they had an event at Royal Theatre with Shanghai government officials that night (so that's why we needed to get to Baoshan quickly, in spite of fog). The right thing for the hotel dept to have done was allow us to leave the rooms when they called our luggage tag numbers, and not force to crowd 4,239 guests in Royal Theatre and 270. They also closed out the food outlets an hour before we reached port, so Deck 5 public spaces were all crowded with nothing to do and standing room only for a lot of people. Upon reaching the terminal, many people who debarked ahead of us were still there. It was just fortunate that we booked our own Shanghai tour and I was able to update our guide constantly with our arrival info, so we were able to meet up at the offsite parking area in good time, in spite of private vehicles not being allowed to park near the terminal due to the Quantum event that night. Dynamic Dining (now Dynamic Dining Choice) is good for people who booked together, such as families and friends. It's just like going to a restaurant with reservations. If travelling alone, traditional dining (or Dynamic Dining Classic, for Quantum Class) would definitely be better. All our reservations were there, so I never experienced the "missing reservations" problem that other people had. It's also so much easier to modify reservations on the Royal IQ app than on the RCCL website. Lesson learned -- dine early to get to the shows that don't need reservations, and be at Royal Theatre 15 minutes before a show to avoid pillar obstructions. Windjammer after the show if you get hungry. The restaurants were a mixed bag. The only one we paid for was Jamie's for lunch ($15), and it was very much worth it. We usually had excellent food, a good server, and good service times, although it was rare that we got all three in one meal. The menus were changed twice -- menu A on the first 3 nights, menu B on the next 3, and back to menu A with additional Chinese dishes (but without many of the Signatures and Classics) on the last 3. One thing I was happy about was that we were able to get ice cream or sherbet at every restaurant, even when it wasn't on the dessert menu. North Star -- long lines whenever we passed by, so we didn't go. iFly -- did it twice, because fog on the last day made the captain open up a lot of activities. It might have also been possible to fly without reservations on the second to the last full day, as iFly personnel told me to come back on that day, although I didn't. Waverider -- sister says there were times that only two people were using it alternately, but there were always a lot of people when I passed by. Entertainment -- only Starwater was reservable, but I don't think everyone had a chance to watch because 270 was spacious, but had much fewer seats than Royal Theatre. Unlike earlier cruises where the entertainment was posted in the Royal website, we only knew the shows for the day when the Cruise Compass came out, which made it difficult to match reserved dining and going to shows. The Music Hall was a useful venue, but they seemed to have turned it into more casino space now. Guest Services -- laundry dept lost one of my underwear, and cost to replace was a little under $10. Chinese girl at guest services kept on saying that laundry dept couldn't find it anymore, so I would be credited $80. I thought that was impossible, because I was claiming $9+, and wash & fold was only $30, so I thought maybe she was saying $18. The next day, $8 was credited. Please practice your English more. Lesson learned -- have it in writing and signed. Now that I've been spoiled by Quantum, I'm not sure if I'll ever go on another class of ship again. Read Less
Sail Date June 2015
My wife & I were on the recent Singapore to Shanghai 9 night sailing. We are experienced cruisers across many brands. We love cruising & mainly look for the positives. There were some minor disappointments on this cruise but we did ... Read More
My wife & I were on the recent Singapore to Shanghai 9 night sailing. We are experienced cruisers across many brands. We love cruising & mainly look for the positives. There were some minor disappointments on this cruise but we did our homework before we left & we knew there would be some changes with the ship moving to the China market. We scored a great last minute special for this cruise & combined with doing our homework such as pre-booking most things we really did enjoy this cruise. In retrospect the minor problems were just that, minor. Maybe if we had paid full price, we may have been more disappointed in some things. Here was our experience: We flew into Singapore the night before & stayed at the Conrad near Marina Bay. This was a fantastic 5 star hotel & I would not hesitate to stay there again. Embarkation: We were Gold status & this did take a while. There were more people in our line than the newbies. I use a walking stick to get around & I appreciate when there are special lines for us people that are somewhat disabled, but only noticed one of these special lines at the security point. Ship: After we boarded, we set off to explore the ship & yes we were Wowed! The overall layout of the ship was great & everything felt new, clean & somewhat luxurious. We have sailed on the Allure so we were hoping for some funky new things on this ship that RCI had promised in its marketing & I felt in most parts they delivered. eg, The 270 lounge was amazing & one of our favourite areas to relax or see a show. We loved our stateroom, a spacious balcony up on deck 13. It was very nicely & cleverly appointed & very comfortable & loved using my wow band to open the door. We also loved the Seaplex & bumper cars as well as the North star. We did this over Hong Kong which made for amazing views & we were lucky the wait was not too long as most people were still ashore at the time. Another great venue was the Music hall, it was a great big two storey space that catered for bands, nightclub or other get-togethers. The main Theatre entertainment was a bit hit & miss. I thought the shows in the second half of the cruise were better. Unfortunately they replaced MamaMia with a new show called Sequins & feathers & other than the pretty girls on stage, lol, I really didn’t enjoy this feature show. I thought the music & dancing just didn’t have a nice mix & flow. It just looked messy & disorientated. My favourite area was the solarium up front and I spent a lot of time lounging around there. This is truly an all weather ship to suit one & all. Food & service: We sail Royal for their amazing ships not for their food. I personally have had better food & service on other Cruise lines, both cheaper & more expensive. We did however like the dynamic dining concept. We tried American Icon the first & last nights of the cruise. The first night food was not bad but the service was the worst I have ever come across of my 12 cruises. Seriously it was terrible. The last night service was better but the food was horrible. Chic in contrast was much, much better & ate there twice also. Silk was nice overall but thought the ambient lighting was just too dark. Never tried Grande. Of the fee paying eateries we tried Jamie’s twice & loved it, it was clearly our favourite on board. We also tried Chops Grill & were very disappointed. We always do a steakhouse on each cruise & they have always been great but this was terrible. Once again the lighting was very low, the service was only average & the meals bland & not worthy of the extra price. Presentation on the plate was clearly lacking & the food just didn't excite the tastebuds. Windjammer was ok food wise but it seemed everyone else on the ship was there the same time as us. Some days we did a full lap around & could still not find a spare seat/table, Once again this is extra annoying as remember I use a walking stick, so trying to find a spot while balancing a plate of food ain't easy! Food from the cafe's were very quick, nice & easy but the pizzas were quite bland also. The 270 cafe was a hit for us, good food for breakfast or lunch & never crowded. We had Royal Replenish drink packages which we had pre-paid from home. These did work well from bars for coffee’s, water, etc, but some of the automated machines often seemed to be out of order. In regards to C&A & M&M we did receive all info in our Staterooms as normal & the normal type of events were held. Ports: Pre booked ship excursions for Vietnam – local town of Vung Tau, & Xiamen China – city highlights. Both trips were just ok, nothing special. In Hong Kong we docked overnight & used this extra time for our self organised trip to Macau. This was a very long day but well worth it, got to see Giant Panda’s, the old & new towns & the amazing Venetian Casino which is said to be the largest in the world. Guest services, well this was where a lot of improvement could have been made. Lucky we didn’t have to go down there very often. Constant long lines & the mostly Chinese staff had very little English skills. Admittedly, I don’t know much chinese but this was a bit frustrating when trying to organise our passports for a visit to Macau. It took 3 separate trips to Guest services to get this organised & then on the morning we arrived in Hong Kong & went to go pick up our passports so we could make our way to Macau, there was a total shambles in the Port hall & no-one from RCI seemed to know what the procedure was & we along with many other disgruntled guests spent 1-2 hrs waiting to get our passports, & then made to feel that the mix up was all our fault by the Chinese RCI staff. Their rudeness in the matter shocked a lot of us passengers. So much for Customer Service? As for Shanghai Disembarkation, well no-one can be blamed for the fog & it delayed our docking for several hours. However the whole process was handled very poorly. The ship apparently anchored out of the harbour at about 3am, It would take another 5 hours of sailing from this point to Dock. So, unaware of this, all passengers were up early to meet in their respective areas to get ready to get off the ship, but No, it wasn't until about 9am that they told us we would still be hours away from docking (maybe 4 –6pm) and we could return to our rooms. They could have told us this two hours earlier & we could have slept in some more or not have rushed to Breakfast, etc. They did give us free internet & lunch. Later in the day when we finally could get off we were lucky that we did self assist with our luggage & didn't have to put up with all the craziness in the terminal. However we were in line waiting to get off the ship for a long time because many people in front of us who still had to pick up their luggage in the arrivals hall, had gotten into line well before their number had been called. This just meant that not only did they hold us up, but they then standed around waiting in the cramped area in the terminal waiting for their luggage & adding to the confusion. This was very poorly handled by RCI. We then got a taxi into the city where we already had a hotel booked. The Raddison New World Hotel. A nice hotel but not as nice as the Conrad in Singapore. This was the largest Cruise Ship to ever visit Asia, so the welcome we received in each port was a real highlight, with lots of Chinese Dragons & drums & dancing. Our balcony was on the Starboard side & we always seemed to dock on this side, which worked out well for us as we had prime viewing for these great welcome exchanges. Overall we had a great time & would cruise the Quantum again for the right price/Itinerary. Read Less
Sail Date June 2015
Having never experienced a 29 day cruise, we were a little unsure what we would think and booked this leg of the world cruise. we loved it so much we could have stayed on for weeks more. We are used to the various people who complain ... Read More
Having never experienced a 29 day cruise, we were a little unsure what we would think and booked this leg of the world cruise. we loved it so much we could have stayed on for weeks more. We are used to the various people who complain about many issues on all cruise ships, including this and we wonder what people really expect when paying these very reasonable prices mostly offered these days. We could point to some areas that can be improved on Arcadia...the evening meals in the buffet were very poor..leftovers mixed together, very little choice, and the dining room menus could be varied a lot more also. However we always found some very enjoyable food to eat in the dining room and it sure beats cooking it yourself! Staff were friendly..we had the most superb waiter..Sadashiva and will never forget his humour, kindness and great service to us and everyone we dined with. We tried out the ballroom dancing lessons with Jeffrey..what an amazing teacher and we soon found we were hooked an loving every session. To get such expert teaching as one of the included services onboard is wonderful..many people take these items for granted. Also Garry is a fantastic line dance teacher and soon had us exhausted but begging for more routines! We had an inside cabin, which we usually as we are really in our cabin. We were pleased with it's large size and had plenty of storage space. We thought the Arcadia handled the seas beautifully, in contrast to what others have said, and we never had a moment of seasickness. The Arcadia cough as it was called was certainly a worry for many people. We weren't affected but knew many who were and we doubted if the staff really accepted full liability that something had definitely become entrenched in terms of a virus on this ship and needed a whole ship disinfectant approach. Speaking of which it did disappoint us that mandatory hand washing on entry to all dining venues was not enforced...people were allowed to wander in and not wash their hands and this is one way the ship's crew can play their part in keeping viruses to a minimum. It seems P&O do not value the cruise critic group and did little to help organise meetings...the need to realise it is in their interests to promote the groups and learn from the valuable feedback from guests. Similarly there was not organised GLBT meetings which we would have appreciated and this is the first cruise line we have sailed on that doesn't have regular meetings gazetted..another area where P&O can lift their game. Evening shows were fantastic...the Headliners, ship's company, were the best we have heard on any cruise line and need to be highly congratulated...they were of international standard indeed, as were many other acts brought on for the cruise. As others have commented, unfortunately P&O is going down the same line as other companies...raising prices on all the extras that means they end up losing out. Photos were an extraordinary price...if lowered, many more would be bought..as it is, hundreds were shredded due to lack of sales. Ship's tours, like many lines, were way above acceptable pricing and again more competitiveness with land tours would please guests and mean better sales for P&O. Spa salon prices were so dear, walking past we often saw absolutely no one in there. Spa staff were placed around the ship trying to sell services, again with little interest from passers by due to pricing. These are areas we believe P&O could change, but taking a general view of the cruise, we would do it again and thought it was great value for money. We made some wonderful new friends whom we shall stay in touch with and treasure the memories for long to come. Read Less
Sail Date March 2015

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