77 Silversea Silver Shadow Asia Cruise Reviews

This is our 5th Silversea cruise and we are currently on the ship. Service and food are no where like it used to be. Obviously it’s purchase by Royal Caribbean last year has affected the elegance, food quality and top tier service ... Read More
This is our 5th Silversea cruise and we are currently on the ship. Service and food are no where like it used to be. Obviously it’s purchase by Royal Caribbean last year has affected the elegance, food quality and top tier service we’ve experienced in the past. We are going to be on the hunt for more luxe cruise line! The service in La Terrazzo is SLOW and the food was cold and subpar to previous Silversea cruise .Same at Hot Rocks last night. The gym has not been updated and one of the two ellipticals is an awkward ride Technogym early model. They do to a great job of getting you on and off the ship for excursions, but when you book what you think will be a luxe cruise, you want fabulous food and service. The food is so mediocre and skimpy. We won’t be cruising again with Silversea. We so expected more. Read Less
Sail Date April 2019
I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change ... Read More
I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change the bathmat as it was frayed and extremely tired as some of the towels.The only saving grace was that the room was a decent size. The food was not first class as its reputation. La Dame was supposed to be their top of the line restaurant which charged $60. pp extra. Definitely not worth it. Stated in their literature is that premium wines are included. This is false as the Chardonnay served was the cheapest reserve of Wente, Morning Fog, when Riva Ranch is only a few dollars more. On several occasions the raspberries at the morning buffet were moldy. The avocado was shockingly served to us when it was overripe and black. Regular yogurt was at the buffet when Greek style was available but we had to ask for it. Why are there items available but not on the menu? This is not what I expected for the money spent. I have sailed on many other high-end ships and this did not measure up. Furthermore, I have received no email regarding my negative comments that I painstakingly wrote before leaving the ship. 4 of our group were so dissatisfied they left the ship after only a few days on board. And to add insult to injury, my travel partner and I had jewelry stolen from our room. When I reported this to the customer relations dept. (Dionel Castillo), the answer was very unsatisfactory. Needless to say, I am not left with a fond memory and doubt that I will return on Silversea as there are many other cruise ships that are a dream like Oceania, Crystal, Viking and Regent who offer much superior service. Read Less
Sail Date April 2019
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I ... Read More
I wish I had read the Cruise Citic Reviews for this ship before I booked. I would not have gone ahead. Many of the reviews do not have nice things to say about this ship and they are accurate. Silversea claim that this is a 6 star ship. I have done 27 Cruises and it is 4 - 4.5 stars at best. So in summary I paid a six star price for a 4 star ship. Everything on board is the cheapest of the Cheap. Even the bottled water in the cheapest they could buy. No Evian here - cheap water from somewhere in China. Ship - Tired and Run Down. Staff - poor levels of english and you have to ask for everything 4 times Management - Don't care - we told them of our dissappointment only to be ignored - One manager organised one special meal for us and that was it. Special Requests - At first they tell they can't do special things for you hoping you will stop asking then after a while the reluctantly give in and get it for you - not what was expected on a "6 star" ship. Don't expect any pampering on this ship. They claim to have daily yoga, pilates and fitness classes - they had nobody on board to do them. Out of 27 cruises Silversea are in my bottom 5. Read Less
Sail Date March 2019
Silversea advertised a series of Asia cruises with their "Far More in the Far East" special, and wow, did it deliver. I chose this Singapore-to-Hong Kong voyage for several reasons: the timing worked for me, I liked the balance ... Read More
Silversea advertised a series of Asia cruises with their "Far More in the Far East" special, and wow, did it deliver. I chose this Singapore-to-Hong Kong voyage for several reasons: the timing worked for me, I liked the balance of ports and sea days, the itinerary would take me to so many places I've never been but have longed to visit, and the Silversea specials put this all-inclusive luxury voyage comfortably in my price range ($1000 air credit, $1000 onboard credit, most excursions included, 5% discount for previous SS travelers, 5% discount for booking onboard a previous cruise, and then a surprise 3-category upgrade just a few days before sailing -- it all added up to a reasonable price). The Shadow is one of the older ships in the fleet, but she is graceful and well maintained. After previously sailing on her smaller sibling, the Wind, the Shadow at first seemed so much larger. Within a day, that feeling diminished and she seemed perfect to me. My suite seemed bigger than I expected, although the pool seemed smaller than expected. On this particular voyage, we had spectacular weather until the final few days, and the pool deck was filled to capacity. There were short waits (under 5 minutes) for the morning buffet at popular times on port days, but generally passengers were well distributed throughout the ship. It was easy to find quiet places to sit, or more active places for company. Embarkation in Singapore is odd simply because you have to walk through a mall to reach the desk. Once in Silversea's hands, however, the process was easy and pleasant -- under 10 minutes from starting the process to sitting in the Panorama Lounge enjoying my 2nd glass of welcome bubbly. I dined at every possible venue, preferring La Terrazza for breakfast (waiters will bring you eggs to order and cappuccino, but everything else comes from the vast buffet). My meal in the upcharge La Dame was as extraordinary as advertised, while two dinners at the casual Hot Rocks were good fun with good company. The Restaurant does include a small selection of regional selections every night, and I found they were nicely done -- especially the lemongrass beef. Over the 2 weeks, I dined in La Tarrazza for dinner on 4 occasions, always enjoying the upscale Italian cuisine and handmade pastas. As others have said, luxury trappings are nice, but it is the warmth and professionalism of the crew that make Silversea so special. Without exception, every staff member on board was at the top of their game, remembering names and orders, anticipating wants or needs, offering a compliment or a steady arm, making conversation with real connections, sharing insights from their homelands. I found this to be true throughout the ranks: from the captain to the room attendant, from the wait staff to the officers, from the earnest care of the butlers to the often invisible work of the maintenance crew and accountants. Of everything on this near-perfect voyage, I think I will miss the crew the most. Would I go again? Yes. And I would enthusiastically recommend it to others. Read Less
Sail Date February 2019
We chose the sailing because the timing and itinerary were just what we were looking for. The issues started just after we booked the cruise through the Silversea Florida Office. The thing to bear in mind is that this is supposed to be a ... Read More
We chose the sailing because the timing and itinerary were just what we were looking for. The issues started just after we booked the cruise through the Silversea Florida Office. The thing to bear in mind is that this is supposed to be a luxury cruise and you are paying top dollar. The booking/ administration was awful and had no idea of life outside Florida. Questions went unanswered for weeks, escalation to management helped, but slowly, promises were not kept. Flights routings were stupid - the first plan was to fly us 4 hours East to Toronto, to fly us 5 hours West to Vancouver (rather than just the one hour to Vancouver), before flying to the Far East. Then they rescheduled our early February flight at the last minute giving us a very tight transfer in the middle of a deep freeze/ snow storm. We were told they wanted to cut down on our wait time in Vancouver - a better plan would have been to ask us! In my opinion, they had just no idea. The Shipboard credit was not provided and had to be requested from the ship. In all fairness, we travelled with a friend from England who did not have any issues with their admiistartion. Planning the ports looked odd. We stayed 2 days in Sianoukville, described as a cross between a rubbish dump and a building site, but only a few hours in Ha Long Bay, an area of outstanding natural beauty. Once we were on the ship, the ship's company could not have been better, service was excellent from top to bottom - particularly all the bar staff. We could not fault the cabin staff, just excellent. The line is Italian, so food was slanted to haute cuisine, which was fine, we had some beautiful dishes. The lunch on the Pool deck delivered a really, really good burger, just light on the salads, though I suppose I could have asked for double portions. The evening entertainment was not as good as we have previously enjoyed. There was a lot of opera/ American songbook shows, some of the arrangements were not my cup of tea The bar and pool staff plus the waiters were a joy. I doubt we will cruise with Silversea again - Regent provide a much better administrative experience and a nicer ship Read Less
Sail Date February 2019
After cruising with 6 other cruise companies, we were excited to have gone supposedly upmarket to Silversea. We were very disappointed.The whole ship is urgently in need of refurbishment, which apparently will happen later this year. The ... Read More
After cruising with 6 other cruise companies, we were excited to have gone supposedly upmarket to Silversea. We were very disappointed.The whole ship is urgently in need of refurbishment, which apparently will happen later this year. The cabins are not that big, the balcony was tiny. The flat screen TV was out of the ark, was tiny and couldn't easily be seen from the bed. For 3 days the a/c didn't work properly, the fridge had to be changed as it also wasn't cold! The food in La Terraze was excellent at breakfast and lunch, but awful at dinner. The main restaurant food was usually lukewarm, sometimes not cooked. The service was poor with little response to any complaints. The complimentary wines were good, but bizarrely it is company policy to not have a list of complimentary wines. Instead you are presented with a white and a red as choice for the day. It is not made clear that there are other alternatives, and we spoke to several people who had no idea even late in the cruise.They do, however, have a long list of wines at extra cost! Incredibly, there was no complimentary NZ Sauv Blanc available for the entire cruise due to a procurement error. You have to play 20 questions with the sommelier to find what choice there is.This was incredibly annoying. The staff were generally very friendly and helpful, the room attendant and butler were very efficient. Room service was efficient but again the food was usually cold. The other guests made the cruise for us, together with a great itinerary and good weather. There was general agreement that Silversea were overpriced, very disappointing and to be avoided in future. Read Less
Sail Date February 2019
This was our 59 cruise and second experience with Silver Seas. We always travel during January and February to get away from the cold of the Northeast of the USA. And we always, always, look at the itinerary first with any cruise line. ... Read More
This was our 59 cruise and second experience with Silver Seas. We always travel during January and February to get away from the cold of the Northeast of the USA. And we always, always, look at the itinerary first with any cruise line. We picked the Silver Shadow for our third trip to Asia and all but one port was new for us. The Philippines added to our booking as we always wanted to see that country. Our suite was nice but dated and sure could use modernization. Public rooms were nice but also dated. We were told repeatedly, by the crew, that the ship was going into dry dock at the end of the year, but not soon enough for us. For the cost of the trip you would think the company would keep the ships up to date. All suites, all butlers. - What does a butler really do? Our suite attendant maintained our room beautifully and also quickly. We would go for breakfast and if we went back after breakfast our suite was serviced and perfect every time. Our butler even came to our table in the dining room one night asking us why we never asked him to do anything and if he had done something wrong???!!!! Rather odd. So why does Silver Seas even have butlers. Oh we got a card from the butler on the night before leaving offered to pack our luggage for us! Nice guy but oh so unnecessary. The dining room was always wonderful. We prefer the same table and the same waiter. Alex was outstanding and after just one night remembered our names and on day day 2 remembered out likes and dislikes. Fantastic guy for our 20 day cruise. They have 'La Dame" for $60 per person, why? Never went as the dining room offers, at no extra charge, was wonderful. Entertainment: Forget it. We did not book this cruise looking for any entertainment. Silverseas along with so many others, offers mediocre to non-existent shows. The 3 piece band was great in the bars but the Lounge shows were beyond amateurish. High school productions are more entertaining, (sad but really)! As stated above, we booked this cruise for the itinerary. We started in Singapore on our own for 4 days. Borneo and other Malaysia ports were fascinating. The Phillippines were great and the Sanya in China was a surprise beautiful port. Then the second cruise to ports in Viet Nam we fun too. The free tours hosted by SilverSeas was fine. And they made sure that none of the tour buses and/tour boats had more than 22 folks. Finally the crew: Way over the top great, wonderful and they make the cruise oh so special even with the hiccups along the way. Yes, we would cruise with Silverseas again. But only because of the itinerary. And hopefully ports that we have not seen yet. Read Less
Sail Date January 2019
The Hong Kong-Vietnam-Bangkok-Singapore cruise on Silversea Shadow was outstanding in every way..food, service, ship, butler, excursions pre and post hotels. The ship is older but in very good condition. I have been on 9 SS cruises on 5 of ... Read More
The Hong Kong-Vietnam-Bangkok-Singapore cruise on Silversea Shadow was outstanding in every way..food, service, ship, butler, excursions pre and post hotels. The ship is older but in very good condition. I have been on 9 SS cruises on 5 of their ships and all are just as good. I find no reason for many of the rants in other posts. I am very particular and have experienced nothing but excellence once on the ship. I am not looking for zip lines, golf courses, wave pools or kids running around on a ship. They are willing to do anything you request.There are no lines except is the entire ship disembarks at the same time like in St Petersburg at the port where Russian authorities required everybody to be cleared with their documents. The entertainment is average but it is not Las Vegas. The performers are good but the content they are given is fair. Most cruise lines use the same outsourced company for entertainers so it is no different elsewhere. Read Less
Sail Date January 2019
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side ... Read More
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side of our deck . The Butler was visible sometimes and not others . Tried twice to phone room service and was cut off . The patio door was not sealed properly and difficult to open/close . The weather was appalling on 90 % of the journey and was too near the front of the ship despite being described as midship and the rolling and banging was awful . Many of our group were sea sick . No kettle or tea coffee in room at all , water was provided in mini bar from a unsealed bottle that was refilled by the butler . The ship needs a refurb and is tired and tatty in some areas The food was not as good as I expected from this high end cruise line . The breakfast was bland and most of it congealed warm at best and the choice was limited .Hot plates available on request ?? Eggs available on request which took 10 minutes hardly anyone serving behind the station , burnt ( every day ) pastries. The only thing the staff insisted on in the terraze is carrying your plate from the buffet where you had chosen your food to the table ( could be as near as 5 steps ) which is the most ridiculous thing ( unless you needed help of course ) and I tried to avoid this with no success most days . Lunch wasn’t much better except on deck ( when it was open due to extreme weather ) where the food was really tasty and hot . Dinner in the restaurant was ok , the portions were a joke , with a steak one night there was three tiny pieces of warm pepper , a sliver of cooked onion and nothing else . The choice of puddings were sparse except ice cream and much too much chocolate . You could have three praline sweets and that was a choice ! On New Year’s Eve there was a gala dinner which was ok a few tiny courses and a main. There was very little to do during the day , the chronicles which advised the activities included picking up your crossword and daily puzzle from the library and the fact that there was someone to help with language for foreign speaking guests . The daily quiz with Moss was a highlight but the singers were mediocre and on in the theatre far too many times. We sailed from Bangkok into a tropical storm and had to miss ho chi minn city completely and spent 5 days anchored in Ha Long bay where after having done trips the only activity was being taken by shuttle to a large shopping centre half an hour away . Setting off from there eventually more high seas until arriving in Hong Kong where once again the shuttle bus dropped people at a shopping centre about half an hour away . At night was looking forward to the light show I had heard so much about only to be told we were in the wrong harbour and wouldn’t see it where we were . At dinner that night all we could view from the windows in the restaurant was the side of the boat refuelling for the next trip . I have never paid so much for a cruise and been so dissapointed. The weather could not be helped but everything else was such a let down . The only thing I will say is if you are a budding alcoholic this is the cruise line for you . Far too much alcohol with nothing else to do , many guests took full advantage and were loud , brash and inconsiderate despite being very upper class. I would never recommend this ship or company to anyone and I have read dreadful reports about p and o on cruise critic as well as good ones but for me there is no comparison . This is definately Not 5 star or and higher and its back to p and o for me and reasonable priced drinks and excellent itinerary . Read Less
Sail Date December 2018
1 - Boarding makes little effort to help physically challenged 2 Cheap wine and so called champagne a little better than vinegar 3 - Butler service is intermittent only available 7 to 12pm and 4 to 9pm 4 In-Room dining very poor ... Read More
1 - Boarding makes little effort to help physically challenged 2 Cheap wine and so called champagne a little better than vinegar 3 - Butler service is intermittent only available 7 to 12pm and 4 to 9pm 4 In-Room dining very poor quality 5 - Missed Saigon because of storm, but sailed through the storm to reach HaLong bay and sat there for 4 days, with nothing to do 6 Not a luxury experience So called formal nights not for today's travelers. This ship is dated and shows it. Never use Silver Sea again. Frankly cruising is not for me, it is such a con game the whole promise in the advertising is to me misleading. The hotels in Singapore and Hong Kong were excellent, wish I had spent my money there and not on crappy silver seas, it is not LUXURY. Read Less
Sail Date December 2018
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred ... Read More
This was my first experience with Silversea, having travelled with around a dozen other cruise lines over the decades. Silversea wins hands down! I had the lowest (and presumably the lowliest) of cabins (428), which I jokingly referred to as being 'below the Plimsoll Line.' It was incredibly spacious, with a huge and comfortable bed, lounge suite and two armchairs, walk in robe and ample storage, a bathroom larger than my own, desk, coffee table, further mirrored ledges, and a generous ocean view. The toiletries were Bvulgari, the in-suite fridge stocked and replenished with beverages of my choice, VIP treatment from both the butler and his assistant, who despite being totally professional, felt like 'family' throughout. I also appreciated the daily newspaper, plus bulletins from my part of the world, and having the nearby laundrette was fantastic. Given my predilection for cruising - and my love of food - I reckon I'm qualified to judge the variety of menu options across Silversea's several restaurants, the quality and generosity of the servings, and the high standard of the wait staff as outstanding. Special requests were honoured when necessary, preferred wines freely offered if those chosen daily were not to your liking, imaginative and delicious cocktails always available. My late husband and I have been guilty on many an occasion of eschewing a voyage's entertainment in favour of sleep. I'm so glad I didn't on the Silver Shadow. Their entertainers were fantastic: both the onboard team and the guest saxophonist and the cello duo. Cruise Director Moss brought the house down with his own show one night. Accolades also to the wonderful pianist who never seemed to sleep, and the resident band whose musical repertoire knew no boundaries. I selfishly enjoyed many hours playing bridge (the card game, not the control centre!) and afternoon trivia with a bunch of fellow voyagers. At no time did I feel lonely as a solo traveller. Every single member of the Silver Shadow's crew went out of their way to be welcoming, kind, friendly and helpful. Extraordinary training and personal enthusiasm must lie behind their exemplary and personalised customer service skills. Acts of God brought undone our scheduled itinerary, but the ship's personnel from top to bottom all coped well and cheerfully carried on (unlike some of their guests whose plans had been scuttled in order to save their lives!). This has been a most wonderful introduction to my future relationship with Silversea. Read Less
Sail Date December 2018
I love SliverSea for its high end attitude and small ship feel. The food was great and the unlimited wine and liquor make for a great social atmosphere. I thought the nightly shows were good and well produced. The cruise director Moss ... Read More
I love SliverSea for its high end attitude and small ship feel. The food was great and the unlimited wine and liquor make for a great social atmosphere. I thought the nightly shows were good and well produced. The cruise director Moss did a great job keeping everyone informed of daily activities and updates. I enjoyed the travel series type lectures by Peter LaSorsa, as I learned a great deal of useful information. The other lecture series on destinations was also informative. My butler was amazing and it really adds a great touch to the cruise. I found the laundry facilities to be fine and not too crowded. I also enjoyed listening to the two talented musicians onboard. Vlad on guitar and Alexsandra on piano. They are both so talented. I could listen to both all day. On most days Alexsandra also played piano during the tea hour which was wonderful. I would highly recommend this ship and cruise line. Read Less
Sail Date December 2018
After reading a number of mixed reviews, I had lowered my expectations going in, but was pleasantly surprised. Everything was clean and comfortable and relatively efficient. Although we had slight concern initially that the linens ... Read More
After reading a number of mixed reviews, I had lowered my expectations going in, but was pleasantly surprised. Everything was clean and comfortable and relatively efficient. Although we had slight concern initially that the linens appeared to not have been changed after a few days, since I noticed the same blood stain from my husband’s-cut on his finger. Although the linens did not smell, I assumed it was the same stain. I asked the front desk how often they changed them( I certainly didn’t want them changed everyday) , they said every other day, that seemed unlikely. However after my inquiry, they seemed to change them every other day, which was unnecessary, every 3 days would have been sufficient. I was a little upset that our cabin attendant notified us he was leaving the ship in Hiroshima and a new attendant would be taking his place. I asked him if he was leaving because of my inquiry, he said no , he was scheduled to leave for 2 weeks before we arrived, but his replacement was delayed due to obtaining visa, so he stayed on until his replacement arrived. He said his next assignment was on the Whisper, so no worries. I just hope that was the truth, because if he was in trouble because of my inquiry that would have upset me to no end. He was very good, our room was always cleaned well and early. After he left, our room always seemed to be the last one done on sea days , even though my parents room right next to ours was done long before ours. Oh well I don’t understand the negative comments about the food. I thought the food was very good and on par with Oceania which had been our go to cruise line prior to Silverseas. I wa not thrilled with the hamburgers at the grill at lunch, but overall I thought the food , selection and presentation were well done. The steaks especially were very good, note we like medium well and were not disappointed. We preferred the main dining room, la terrazza was also very good, but menu did not change that often. The room was comfortable and loved the walk in closet. I would say the suite (vista) was better than Oceania’s concierge level. The tv worked better than expected even out at sea, however the selection of movies was limited. although there is a DVD player, you can bring your own since their library collection may not be to your liking, at least it was not for us. They did have most cable news stations, even MSNBC( since Fox News for 15 days was not an option for us! ) and ESPN . I liked the separate workout room with free weights and a good area to do my own aerobic workout. The overall condition of the ship was good, although there were areas of the ship that may have needed some light maintenance, it was in areas that most people would not be traversing on routine basis. I would definitely recommend Silverseas although not sure if we will travel with them unless there is a good price, like we received on this one, and the itinerary is of interest. We were ok with the formal policy, but prefer not to drag that extra luggage with us. A great trip overall. Read Less
Sail Date October 2018
I returned to Silversea after four years (having been unable to travel in that time) and as a solo traveller for the first time - it was like coming home, from the initial warm welcome, the brilliant service, superb food (much improved ... Read More
I returned to Silversea after four years (having been unable to travel in that time) and as a solo traveller for the first time - it was like coming home, from the initial warm welcome, the brilliant service, superb food (much improved since last time), lovely butler service (thank you Gideon), as much champagne as I could drink - yes Silver Shadow is a little tired in places but it is still very much a five star experience. With only once exception the on shore tours were well organised and good value. I didn't bother with the solo travellers get together after the first night as it was so easy to get to know people and I didn't have a single evening where I needed to eat on my own. The joy of small ship cruising! It was good to see some old faces on board like Kirk the Cruise Director and Anita Labs on the shore concierge desk - and lots of passengers were booking future cruises which proves to me that Silversea are still doing things right for their discerning customer base. Read Less
Sail Date October 2018
After waiting a year and a half for this cruise, we embarked in Tokyo, at 2:30 on Sept. 28th. At 4:00 we had the life jacket review, and immediately thereafter there was an announcement of an important meeting with the captain in the ... Read More
After waiting a year and a half for this cruise, we embarked in Tokyo, at 2:30 on Sept. 28th. At 4:00 we had the life jacket review, and immediately thereafter there was an announcement of an important meeting with the captain in the lounge. Upon entering the lounge, we found the captain on the stage with a huge map, showing the coming Tyohoon Trami, coming straight southbound into our voyage northbound. We were going to run right into it. The captain said, no less than 10 times, “it’s going to be very very bad.” Passengers began asking if we shouldn’t be getting off the ship and the only thing the captain would respond was “it’s up to you individually to decide what you want to do but it’s going to be very very bad.” Other passengers asked if we should get off and fly to another port and meet the ship, and the captain stated that wasn’t a good idea because he couldn’t guarantee being able to dock in any given port. Osaka, our first port, had already been canceled, and the typhoon was set to hit Hiroshima, our second port, in 2 days. We also couldn’t stay in Tokyo as the storm was due to hit there in about 4 days. We left the meeting, with about 25% of the passengers and went to call American Airlines. Luckily we got the last 2 seats to Los Angeles for the following night, The ship personnel could not give us any other guidance, other than to tell us they had enough sea sickness medicine for every passenger, and the captain said we were going to need it. We ate dinner, went to sleep, had breakfast and went to the airport for our flight home. We were on the ship for 24 hours! Upon our return home we called Silversea to trfind out about a refund and we were told they would get back to us. We’ve been home 19 days and haven’t heard from anyone!! Read Less
Sail Date September 2018
I see SILVERSEA is getting mixed reviews. SILVERSEA advertises and charges in the ultimate luxury category but after two cruises, my experience is it is clearly not. I described our experience in a previous local post as: ... Read More
I see SILVERSEA is getting mixed reviews. SILVERSEA advertises and charges in the ultimate luxury category but after two cruises, my experience is it is clearly not. I described our experience in a previous local post as: "misrepresented in the advertisement, lack of planning very evident, mismanaged on the ship, disregard for passenger interests, and the withholding of critical information." I saw a Facebook post that asked the question if anyone else is noticing the decline in SILVERSEA after the purchase by Royal Caribbean. Yes!! We were on the SILVER SHADOW, leaving Tokyo on Sept. 28, 2018 and arriving in Hong Kong on Oct. 14. I see on your site that others on this same horrific boat ride posted very negative reviews. Trying to outrun two super typhoons was traumatic, but the way it was managed was much worse. We kept our local upscale West Lake Hills, TX Travel Agency apprised throughout the ordeal followed by a thorough debriefing upon return. Clients expect a travel agency to be very knowledgeable and truthful with them on recommendations. I found that our agent continued to promote SILVERSEA even knowing of serious problems. I would recommend doing your own research by reading actual customer reviews on places like Cruise Critic. 1) WITHHOLDING INFORMATION SILVERSEA HAD A DUTY TO REPORT - We purchased the SILVERSEA "REST ASSURED" Insurance plan that was advertised by the cruise line as “true peace of mind” to provide 100% cruise credit for air, hotels and cruise for cancellation up to only ONE DAY before the trip. SILVERSEA's Captain even admitted they were tracking the super typhoon headed straight for us THREE DAYS before scheduled sailing. SILVERSEA failed in its duty and their own policy to tell us or our travel agent therefore foreclosing on our opportunity to utilize the insurance and reschedule the cruise. The insurance plan they sell themselves seems to be a conflict of interest. 2) NO EVIDENCE OF REFURBISHMENT - SILVERSEA advertises that the SILVER SHADOW was refurbished in 2017, but we were on that same ship in 2016 and 2018. We saw no evidence of same. The old orange and gold colored upholstery had dirty spots that I sent a picture of to our travel agent. A chair in our cabin literally collapsed when I sat in it and I’m small. They were painting verandas during the cruise and piled the outside furniture in our cabins for painting and drying. They were cleaning hallway carpets and leaving loud fans on to dry it for hours. This maintenance work should not have been going on during a cruise passengers paid $30,000/cabin for. 3) POOR ITINERARY PLANNING - It seemed that SILVERSEA just threw the itinerary together without doing proper research. The ship arrived in Beijing on China’s ANNUAL national holiday and in Hong Kong when the port was closed to taxis because of an ANNUAL bike race. Any cruise company should know to schedule around major annual events like those. With only a one day sailing delay, those overwhelming crowds and confusion could have been avoided. 4) NO DISCLOSURE ON TYPHOON SEASON - SILVERSEA neglected to advise customers that the cruise was scheduled during the high season for typhoons in that part of the world. As soon as we got on the ship, in an all-passenger meeting, the captain told us we were responsible because we should have known. No one did and he immediately offended us all. Our supposed upscale West Lake Hills travel agent was apparently unaware or did not tell us they were recommending a cruise in an area experiencing typhoon season during the time of our cruise. As a result, passengers were subjected to two super typhoons with the Captain telling us to eat and drink as little as possible, including water. 5) APPARENT MISREPRESENTATION OF MAJOR FACTS - SILVERSEA told us there was A NEW CHINESE POLICY THAT PROHIBITED THEM FROM SAILING FROM SOUTH KOREA DIRECTLY TO CHINA which made SILVERSEA have to cancel many passengers’ top port in Seoul CAUSING THEM TO MISS THE DMZ. When I checked, both a US Senator and US Congressman reported finding NO POLICY OF THE KIND and other cruise companies confirmed there was no such policy. Other ship’s had in fact sailed from South Korea to China. Passengers speculated, and there was unverified evidence, that the excursion SILVERSEA sold us for the DMZ was not available on the day we were scheduled to be there and they were using the fabricated policy to hide that. 6) Cruise Critic has requested that I provide more on-ship experience information. Trying to outrun two super typhoons consumed most of the time, eliminated ports and excursions and impacted the on-ship experience. The positive was passengers bonded together in our fear and anger. We are aware of a number like us who have submitted claims for reimbursement. One person mentioned his claim on his Cruise Critic review. We liked the passengers from all over the world and we still keep in touch. I would rate food, entertainment and activities on board as average or below. Since the Captain told us to cut back significantly on our food and drink intake, obviously that normal experience was diminished. Seasick pills were distributed. A further disappointment on the food was, unlike the advertisement, it did not reflect the culture we were in except for one final buffet. The wellness director was just a snake oil saleslady trying to make an extra buck for herself. It was disgraceful and one passenger I met said she wrote on her evaluation that the person was inappropriate for the job. Communication was confusing or lacking, causing getting on and off the ship at ports very frustrating. We almost missed an excursion because of wrong information. The butlers were the positive point of the cruise always giving good service. Another positive was the thought-provoking and interesting political speaker and the port speaker. Many of our ports and therefore excursions were cancelled because of the weather. The one good excursion was the Terra Cotta warriors. It is an expensive excursion but we thought worthwhile seeing. We cannot recommend SILVERSEA because honestly, we cannot trust them. The information above is important for people to know. I plan to continue publicizing these facts until SILVERSEA decides to do the honorable thing for passengers they have wronged." Read Less
Sail Date September 2018
We choose this cruise sailing from Singapore via Vietnam to Hong Kong because Silversea was fully inclusive ( no nasty bill surprises) and drinks included where not limited in anyway to cheap brands, great chocolate martini in bar area. ... Read More
We choose this cruise sailing from Singapore via Vietnam to Hong Kong because Silversea was fully inclusive ( no nasty bill surprises) and drinks included where not limited in anyway to cheap brands, great chocolate martini in bar area. Our butler was very good, what a luxury wish I could of taking him home. We where getting a little worried when I saw other reviews saying that the Silver Shadow was old and in poor condition, I have to say that we had a very good experience, our cabin was very clean and no sign of wear and tear as other reviews had suggested, the staff were very attentive and the food was very good apart from La Dame which was disappointing ( maybe because the food was so good elsewhere). The shore excursions where a little dull (Vietnam) but I guess they is only so much you can see near the coastline. Entertainment was good, Disembarkation was well organised. Have already booked another cruise for next year. Read Less
Sail Date April 2018
Every meal was a challenge Relais & Chateau should be embarrassed. The bagels and croissants at breakfast were worse than the lowest grade . Maybe you could find similar at the Dollar Store. The pancakes in la Terasse were served ... Read More
Every meal was a challenge Relais & Chateau should be embarrassed. The bagels and croissants at breakfast were worse than the lowest grade . Maybe you could find similar at the Dollar Store. The pancakes in la Terasse were served with fake maple syrup. Room service had small bottles of real maple syrup, but the pancakes were like rubber and thick. The waffles were also 3/4 of an inch thick and tough! It was like a comedy..You could have thrown the pancakes like a frisbee. The vacuumed packed individual portions of various fishes had been left in the brine solution so long they were inedible. Even the dining room manager who finally tasted it agreed. The lamb chops were so tough it was like sawing wood. This was true even in Le Dame. The smoked salmon was of poor quality.All fish except the Dover Sole was either extremely salty or mushy.. The texture was completely missing or both. One lunch there was a beautiful whole salmon cooked with the skin on. When it was cut the insides were just like a very wet sponge or mush! The gnocchi was fine if made fresh by the chef to order, but what was served to everyone was a pasty , glob. The bread sticks were not crisp. The only good food on the ship was in the movie on the television. The meat also seemed to be pre seasoned in a vacuum pack. It was impossible to read the labels on these prepackaged portions since they were de boxed down below the kitchen.. The staff was wonderful and responsive....but they had no quality ingredients to work with!!!!!! The itinerary was the inducement, but we had to charter a helicopter for $1900.00 to go to Corregidor because the ship could not dock in time to connect toa boat that makes the trip from Manilla. This was just poor planning not an accident. The ship was supposed to have arranged a special schedule with the boat. They did not inform us of the problem until the day before the scheduled tour. The orangutan visit at Sabah was a disappointment. It was a very poor zoo with 400 onlookers in a limited space. At the very least the ship ought to go there in the afternoon when it is not so crowded. On the other hand the orangutan viewing at Sarawak was much better, The whole operation was more professional and geared to preservation of this endangered species. There were more animals in a more natural habitat and many fewer tourists. The thermostat in the room has no control..You have to turn it to heat to get it to cool. It has no fan control. They finally opened the ceiling and closed off the vent that blew like wind in the ceiling over the head of the bed. The shower also had no control over temperature. It changed every 30 seconds unpredictably hotter or colder. Could never get the doors to the veranda to open without two people pulling on it. Read Less
Sail Date April 2018
We always choose our ship by ports. This cruise went to the Philippines, Borneo and Brunei were we had not been. Windstar went at a similar route for more ports for less money, but we prefer a veranda. I was surprised by the limited ... Read More
We always choose our ship by ports. This cruise went to the Philippines, Borneo and Brunei were we had not been. Windstar went at a similar route for more ports for less money, but we prefer a veranda. I was surprised by the limited dining menu and also that the specialty restaurant was booked several weeks before departure. Two nights in a row I had fish that was not fresh. Thank heaven for the option of the room service menu on several evenings. Why would you choose excursions 3 days in a row to visit water villages? Brunei would have been more interesting if the river boat had gone 5 minutes further beyond the water village to view the worlds largest palace. Having been on over 30 luxury cruises, we found this one to be very disorganized and often conflicting information. The embarkation and leaving the ship each day was more tedious than I have encountered in years. Given relatively calm seas, I thought that the ship was rocky. Read Less
Sail Date March 2018
Burma, Rangoon or Mandalay had always sounded mysterious and exotic to us and had been on our bucket list for a long time. This was the chance. We could just add this 12 day cruise to our Hong Kong to Singapore 10 day cruise without ... Read More
Burma, Rangoon or Mandalay had always sounded mysterious and exotic to us and had been on our bucket list for a long time. This was the chance. We could just add this 12 day cruise to our Hong Kong to Singapore 10 day cruise without leaving the Silver Shadow and stay in the same stateroom. The highlight of this cruise of course was the Shwedagon Pagoda in Yangon, Myanmar. We loved the itinerary, Kuala Lumpur, Penang and Phuket. For 3 nights the ship stayed in port at Yangon. This turned out to be an awesome, most impressive and unforgettable experience. On the return trip to Singapore there were too many days at sea. We passed so many wonderful and little known islands and places on the peninsula worth a visit. Fantastic and impressive as Yangon had turned out to be, we feel that one overnight layover would have been sufficient for our visit. We would have preferred an overnight stay in beautiful Phuket or Langkawi, our last landfall before returning to Singapore. We did love this cruise but think it has great potential for improvement. Read Less
Sail Date March 2018
Have mostly cruised Celebrity for the past several years. We had two criteria for selecting this cruise--I wanted to see Singapore, and we wanted to try a more upscale cruise line. We had sailed Silversea years ago with a group for work, ... Read More
Have mostly cruised Celebrity for the past several years. We had two criteria for selecting this cruise--I wanted to see Singapore, and we wanted to try a more upscale cruise line. We had sailed Silversea years ago with a group for work, and they had a good price going places I've never been, starting and ending in Singapore. We have minimal requirements for a good cruise--a place to sleep, good food, an itinerary with interesting stops, and a quiet room. We don't drink so the all inclusive meant little to us, and rarely go to ship's entertainment (unless they have a guest entertainer that we think is better than average). We normally cruise on Celebrity for virtually half the cost of what we paid. Yes, the cabin was larger (nice!) and we really liked the small ship (uncrowded, virtually no one else in port). Food was consistently better than Celebrity, with outstanding service--a more traditional cruise experience, and what I remember from Celebrity years ago on our first trip. Meat was always top quality, and finally a cruise line that can do desserts the right way, especially the chocolate (although my wife would complain there wasn't enough milk chocolate). Kind of odd to see a burger on the dinner menu, but the jalapeno pickle infused burger was good enough I had it three times (once for breakfast). Biggest problem with the ports was the distance to the city from where we docked. Kind of eats up a good part of the day just getting there and back. We mostly did our own excursions, but our favorite was the Shwedagon Pagoda by candlelight (a ship tour) in Yangon. Also did 2 other tours that were offered free--they were good enough to see a little something at no cost (so worth the cost). Overall, we liked the smaller ship and especially if it can stop places the larger ships cannot stop. Was twice the cost we normally spend, but twice the cabin and probably the same price had we paid for a suite on Celebrity (although it seems the price was also lower than average for many of the SilverSea cruises). We would do it again if the itinerary were right and if we could get a good deal. Read Less
Sail Date March 2018
For us, Hong Kong is always worth a visit and starting a cruise there seemed a good idea. Departing from the Ocean Terminal in Hong Kong was a fantastic and unforgettable experience. The itinerary of this cruise through the South China Sea ... Read More
For us, Hong Kong is always worth a visit and starting a cruise there seemed a good idea. Departing from the Ocean Terminal in Hong Kong was a fantastic and unforgettable experience. The itinerary of this cruise through the South China Sea was very attractive. Manila, Coron, Porto Princessa, Sandakan, Kota Kinabalu, Brunei and Singapore. Only Manila we found disappointing, despite its beautiful location; but all the other landfalls were amazing and worth the visit. The Silver Shadow could use some renovation, but the crew makes up for this in providing an outstanding service. Butler service couldn't be better and the food in the different restaurants was really good. The french food and beverage manager, Nicolas Longin, was very much present and it showed. We both are vegetarian and had no problems finding something delicious. One advantage of the Shadow being an older ship, its bathrooms still have two sinks and handy single lever mixers for comfortable control over dosing and tempering the water. The furniture in the suites look worn and the old flat tv's should be replaced; for us personally, this is not a problem, as we always turn the tv off. We rate this cruise excellent for its crew, the food and most importantly for the small number of passengers. This is getting more difficult, even Silver Sea ships get bigger; more and bigger doesn't sound better to us. We prefer and love the smaller vessels with fewer passengers. Read Less
Sail Date March 2018
Some feedback on the cruise experience on Silversea Silver Shadow, and our comparison experience with Seabourn & Regent. We arrived back mid-March from our 19 nights on Silversea’s Silver Shadow, Singapore to Hong Kong via ... Read More
Some feedback on the cruise experience on Silversea Silver Shadow, and our comparison experience with Seabourn & Regent. We arrived back mid-March from our 19 nights on Silversea’s Silver Shadow, Singapore to Hong Kong via Vietnam, then back to Singapore via Manilla, Borneo & Brunei. This was actually 2 back to back cruises that we merged into 1 cruise. We chose the Silversea cruise because: • The travel dates suited our calendar, and Seabourn had nothing that suited our calendar • The destinations of Vietnam, Borneo & Brunei were places not visited before • The pricing with Business Class airfares included made it look like good value when factored in. • Some excursions were added free of charge • Our expectation was that Silversea had a similar standard to Seabourn & Regent. In the last 3 years we have sailed around the Mediterranean for 10 days on Regent, 21 days on Seabourn in South America to Antarctica (Quest), and 35 days Athens to Singapore (Seabourn Soujourn). We had very high expectations of Silversea, since we expected little difference between the 3 cruise lines. I will assume that the cruise standard set by Silver Shadow is typical of other Silversea ships: Embarkation/Registration check-in: Bags were mishandled. (I reported this to Silversea management). I decided to check-in my backpack containing my camera equipment & computer, rather than carry it onto the ship. A glasses case and electrical plug were damaged, as the bag (backpack) was either dropped or thrown to the ground. My wife’s bag did not arrive at our suite. Several hours later we went to a lost baggage area, and retrieved the bag. The bag was there, and labelled with her name, and they had not looked properly. Silver Shadow Ship. Stepping on board was like stepping back in time. Dated and worn, it took 48 hours to get used to it mentally. The only refurbishment was apparently some new carpet in 2017 somewhere in the common area that was not obvious. A smaller ship than either the Seabourn Quest or Regent Mariner, in all 3 ships you never feel crowded, as good space to passenger ratio. Silver Shadow is overly formal in presentation, old fashioned, furniture is chunky and occupies a lot of space. The Silver Shadow has a design issue, in that there is no informal area where you can get a coffee or pastry at any time, and have a casual chat with others. Many people commented on this. If you wanted afternoon tea you have to wait until exactly 4 pm in the formal Panorama lounge on Deck 8. I note that the new Silver Muse has an “Arts Café”, so I assume that Silversea has noted the demand, and incorporated into their new ship design. The small forward observation deck lounge on deck was rarely used. The gym was OK for me, as I used it 16 of the 19 days. On the first leg of the trip there were major problems with the air conditioning, as it was very cold in most common areas. That appeared to be corrected in Hong Kong. Cabin service: Twice daily cabin servicing we cannot fault. For us, the Silversea personal butler service is overrated. I did have my shoes cleaned once. The butler gets involved with and overseas the room cleaning process, and will deliver room service if ordered, and set up the special room service tray table. He did his job very well. Our time spent with the butler was mostly in the corridor where he would ask us about our day, and whether we needed anything done. Many people onboard were over 70 years old, and possibly are a lot more demanding, and need help, but that was not us. Shows & Entertainment: The Silver Shadow had a cast of 6 singers, from ages say 25 to 35. Just above average, they did everything, each with their own skills where they could do their own show, but often all together they did not harmonise very well. Shows get repeated after 2 weeks, so we often didn’t bother going to many shows on the second leg of the trip. Unlike Regent & Seabourn there were no special guests, so for us Silversea have restricted their entertainment budget. Food: The food was the big (biggest) disappointment, probably given my high expectation. There were a few very good meals, but mostly average, and a few very bad. Pasta with lobster was pasta with a thumbnail sized bit of lobster. Pasta with shrimp was pasta with a single very small prawn. Meat was typically overcooked. We were tipped off by one of the staff that if you want steak, order the fillet mignon, and ask to be cooked no more than medium rare. That tip was very good. I learnt to ask for it cooked rare, it work well. I did ask for duck one night; cooked rare, and was served it well done and tough. I could not eat it. I did ask for rare venison one night, and it was a very good dish as medallions; but venison on another night in La Terazza was served as a stew, and was overcooked and tough. The rabbit on another night was a disaster. So a lot of inconsistency. Bread quality was a letdown: no warm bread or garlic bread offered. Yogurt on breakfast buffet was terrible. For room service one night I asked for garlic bread with my meal, and I was told they could not do it. How I missed the Seabourn bread sticks, or the warm bread offerings from Regent. Although we only have done 1 Regent cruise, we rated its food just better than Seabourn, in the restaurant areas (not pool deck). Silversea had nothing memorable to take away with regards to food. We did have some meals at La Terrazza, but found it overrated, and preferred the restaurant on Deck 4, with better food and service, plus no booking required. Pool deck Patio Grill area for lunch: No pizza---- on Seabourn their pool deck pizza was very enjoyable. Regent pool deck lunch was very average, as basically American only food. On occasions some of the food was good, especially when offering Asian food when we were off the coast of Vietnam. Pool deck Patio Grill area for dinner: A different concept, where you cook your own dinner on a hot stone (they call it Hot Rock). My wife did not like the concept, I didn’t mind, as I am fussy about how I like meat cooked. I did enjoy mixing meat and prawns. Wine: Wine was OK, but below the standard of Regent and Seabourn Beer was below standard, as very little choice. Typically, either Becks or Heineken. On Seabourn there was plenty of choice e.g German Warsteiner Dinner Bookings: Dinner bookings are required for La Terazza restaurant (deck 7), Pool deck dinner, and La Dame (6 tables only, and you pay US$60 per head). Why La Terazza requires booking is a bit strange, as it is overrated and often not full. We cancelled our last La Terazza dinner booking, and went to the Level 4 restaurant instead, as we preferred it there, with in our opinion better food and service. Having to book dining before you leave on the cruise is difficult, as you don’t know how you’ll feel when the time arrives, as you may be too tired and just want room service. On Seabourn, their Restaurant 2 is free, and food just as good as La Dame. Shore Excursions: We chose mainly basic excursions, and these were generally Ok. Organisation getting off and on the ship was done well, as you’d expect when you have only around 350 passengers on board. Future tour lectures prior to tours were done well. Food & Beverage Service: Again, service was good overall, but variable and inconsistent. Sometimes you would be offered parmesan cheese on pasta, sometimes not. Once both my wife and I ordered an omelette for breakfast, with ham and other fillings. Both came without ham. Once we had room service and a bottle of Cab sav was ordered. We were delivered a bottle of Malbec. Usually we would be offered a wine with dinner; often they incorrectly described the grapes varieties in the wine. We believe this is an issue with training, and they do not set high enough standards. On the pool deck it depended on where you sat… some places over serviced and some places under serviced. On 1 instance people sat down next to us on the pool deck for lunch, then gave up waiting after 15 minutes, as no-one attended to them. Inclusiveness & Special Events. Seabourn had special events where they go beyond the call of duty. For example, a day at Sir Bani Yas island, where they offloaded a huge amount of seafood and meat for arguably the best bbq I’ve ever had, then top it off delivering caviar & champagne to us on the beach. Or a pool deck dinner where different nationalities presented food from their own home countries. Or a meet your neighbour designated 30 minutes near the start of the tour with a neighbour “meet-and-greet” with champagne and hors d’oeuvres and various staff. I get the impression that Silversea are just going the minimum effort to get by, whereas Seabourn try to make it special. Guest Lecturer: Excellent. Well presented, knowledgeable & pertinent. Summary: Overall, if I rate Seabourn a 9, Regent an 8 , then Silversea would be a 6-7, in terms of the overall experience. Silversea tries to be formal and give a good experience, but their execution is lacking in quality and consistency. They boast the highest guess to passenger ratio, but it doesn’t translate into better service. The Silver Shadow needs refurbishment, which will no doubt happen in time, or sold off. If I was to travel with Silversea again, I suspect it would only be on the Silver Muse. However, I still have reservations about the Silversea food & beverage quality and service, which I expected to be much higher. I would have to look carefully at Silver Muse customer feedback. In July we are doing an Alaskan trip in July with Scenic, which incorporates 7 days on the large Star Princess, and in November 11 nights to Vanuatu on the huge Explorer of the Seas. It will be interesting noting the experience of small ship vs large ship. Our next small-ship cruise is on a Ponant expedition cruises in May 2019, then possibly also wilh Seabourn, as our preference, most likely also in 2019. Given the competition for getting people’s money the cruise lines need to be on the ball, and maintain or improve standards. It is not just good enough to have sweeteners like air fares or free excursions thrown in but cut corners elsewhere. I get the feeling Silversea rely heavily on discounts for locking in future holidays whilst onboard, as that was pushed very heavily whilst on the cruise. Most people on board appeared to be repeat customers, and due to loyalty will continue travelling on Silversea. Read Less
Sail Date February 2018
Anyone who has been following Silver Shadow's reviews on Cruise Critic, must have had second thoughts . The complaints escalated and the stars dropped. Having just returned from one of the finest cruising experiences I have ever ... Read More
Anyone who has been following Silver Shadow's reviews on Cruise Critic, must have had second thoughts . The complaints escalated and the stars dropped. Having just returned from one of the finest cruising experiences I have ever enjoyed, I must protest! I will grant you that what others see as old fashioned and in need of a makeover, I see as a patina, a graceful lady who takes very good care of herself. I never once suffered a bed that wasn't anything but pure comfort. The upholstery was out of date? Good grief, is that why you took the cruise ? For the upholstery? I'd strongly recommend buying pashminas at your first port of call. I am quite sure that in addition to all the myriad services the Butler provides you, he has likely been trained as a draper who will artfully cover the offensive sofa with the same kind of panache he brings to your breakfasts in bed or the bath he'll draw you at the end of a long day ashore. The service on Silver Sea is simply heaven on earth. Every single crewmember is at your beck and call whenever you need anything. The ship is so well staffed that you never have to wait for a single thing. And the fact that every single drink, every glass of wine, every soft drink and water is at your beck and call and all included in one fare is just another reason to love Silver Shadown There's enough variety in the various restaurants that the pickiest eaters can find favorites like superb pasta in La Terrazza, and stone-grilled meats at Grill by the Pool that are excellent. Pastries and desserts are particularly good everywhere aboard ship. The dining experiences are as varied as you mood. Opt for formal breakfast service in the Dining Room or catch the morning breezes on the deck outside La Terrazza. The intimate size of the ship lacks for nothing but makes it possible to meet its truly international passenger complement is dozens of ways. The line attracts some wonderful travellers from all over the world. Aboard ship and ashore conversations start easily, common interests forge friendships. My nine day itinerary from Singapore to Vietnam to Hong Kong was an education in and of itself. Two superb experts, one on the Vietnam War the other on Photography and Sea Eploration were a highlight of the trip. I honestly cannot say enough good things about this wonderful experience. Read Less
Sail Date February 2018
I've always wanted to see the Philippines and Borneo and Silversea offered an interesting itinerary visiting these places. And as usual Silversea and especially their crew went beyond anything to make this trip a memorable one. I ... Read More
I've always wanted to see the Philippines and Borneo and Silversea offered an interesting itinerary visiting these places. And as usual Silversea and especially their crew went beyond anything to make this trip a memorable one. I read a few complaints that the Shadow is old. No she is not. It is a beautiful ship and still in a very good shape. Yes there might be a few things that need a bit of attention but nothing serious. And if I go on a ship that has been build 18 years ago I do not expect a brand new vessel. My cabin was in excellent condition, well taken care of by the butler and suite attendant. I never had to ask for anything because everything was there. Dining was fantastic wherever I went. I loved having dinner by the pool. And food was also really good in the Main Dining Room and La Terrazza. The service - this crew is amazing. No matter if it was in one of the bars, in the dining room, at reception or elsewhere. They were always smiling, helpful and I never heard them saying no. The entertainment team together with Cruise Director Moss were fantastic. I loved their shows (and if you have ever the chance to see Moss show - don't miss it - I could watch it over and over again). And the singers were also always around chatting to people, and they all have amazing voices. I know one thing - if I could go on a cruise tomorrow again I would go right away Read Less
Sail Date February 2018
Silver Shadow Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 5.0 3.9
Entertainment 3.0 3.4
Public Rooms 4.0 4.1
Fitness Recreation 5.0 3.5
Family 2.0 3.5
Shore Excursion 5.0 3.8
Enrichment 4.0 3.7
Service 5.0 4.4
Value For Money 4.0 3.6
Rates 5.0 3.9

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