Cruise Ratings
2 Helpful Votes
Sail Date: October 2017
This was our first Seabourn cruise...and our last. Past sailings have been on Oceania and I regret this trip was not with them, as well. I will repeat another review in saying the food was a huge disappointment for all the upscale hype ... Read More
This was our first Seabourn cruise...and our last. Past sailings have been on Oceania and I regret this trip was not with them, as well. I will repeat another review in saying the food was a huge disappointment for all the upscale hype associated with Seabourn. The selection of items lacked variety and portions were incredibly small. Size of portion is more appropriate for a ten year old. It was also challenging to find healthy selections. You could not even find a banana or apple without asking, and even then a banana took 4 days to rippen if you kept it in your cabin. One night I ordered the vegetarian crepe (filled with ricotta cheese and spinach). When the dish arrived, the plate contained merely a three inch crepe with nothing else. I was shocked to see such an embarrassing small portion especially for dinner, and when I questioned the waiter, he merely indicated I could order another portion. On another occasion, dinner came with frozen (not fresh) green beans that were terrible; almond pancakes for breakfast arrived without the almonds on top, which were brought by the table when the meal was half consumed; chicken breast was good one night and very dried out the next night. It didn't matter which of the two restaurants you ate at - service, selection and portion size were all disappointing. Even dinner at the Keller Grill was nothing to rave home about. On the positive side, the cabin was lovely and shore excursion size was kept to no more than 25. However, I do not feel Seaboun is worth the money invested and will return to Oceania in a heartbeat. Read Less
4 Helpful Votes
Sail Date: September 2017
We are regular Seabourn cruisers going every couple of years . We are shocked by the dumbing down since the new owners have taken over. Food is so boring and repetitive . No interesting food, no innovation . Just Meat or fish on a plate . ... Read More
We are regular Seabourn cruisers going every couple of years . We are shocked by the dumbing down since the new owners have taken over. Food is so boring and repetitive . No interesting food, no innovation . Just Meat or fish on a plate . Limited food options, Collonade has choice of two items only per night, and half the time you have to book for this mediocre experience , restaurant 2 which was good , has been replaced by Thomas Keller- not an improvement/ just more boring same old same old food in every restaurant on the ship. It's an insult Everyone complained of the food at the Grill restaurant The main restaurant has appetisers that second as the salads for the night and the vegetarian options. Never more than 1 actual appetitiser that's not a salad / vegetarian option. No big kitchen market day smorgasbord, as in previous cruises . Met lots of people also complaining about the food If you are a foodie, DONT COME! You will be so disappointed Food is better on Azarmara, Oceania, Crystal Clearly the tasteless bean counters have destroyed any competitive edge Seabourn has in tne market place We have been loyal customers for many years but this is the last Seabourn cruise we will do.( currently trying to cancel the 35 day cruise we have booked for next year - couldn't survive 35 days of this food!) Read Less
Sail Date: September 2017
We chose this cruise for the itinerary and dates. Also, we had never been on luxury cruise. The food was excellent. There was much variety. We never had to stand in line and never had trouble finding a place to sit. Sometimes, we had ... Read More
We chose this cruise for the itinerary and dates. Also, we had never been on luxury cruise. The food was excellent. There was much variety. We never had to stand in line and never had trouble finding a place to sit. Sometimes, we had to wait to be served drinks or flag down a server. In the main dining room, the staff was not familiar with the seating arrangements. They carried tiny seating charts and sometimes went the wrong direction. Several times, the orders were mixed up or courses were missed. Getting on and off the boat for shore excursions was easy and organized. We booked our shore excursions from Seabourn and found them to be good, except for Halifax. The AC on the bus was broken and the windows were fogged up. It was raining inside the bus from the humidity. I would say to skip the tour to Lunenburg. Even though it is a UNESCO site, it was disappointing. There is also not much to do Gaspe. All the others ports, we enjoyed. The entertainment was quite good. The theater was never full. I would guess that the average age of passengers was 75-80. I would have preferred more diverse age groups as we are in early 60s. Also, with the size of the Quest, I felt the pitching and rolling much more than on a larger ship. Read Less
20 Helpful Votes
Sail Date: October 2016
We chose the Seabourn because friends of ours had already booked the cruise. We had heard wonderful things about the cruise line and were anticipating an exceptional experience. Unfortunately the weather was not in our favor and we had ... Read More
We chose the Seabourn because friends of ours had already booked the cruise. We had heard wonderful things about the cruise line and were anticipating an exceptional experience. Unfortunately the weather was not in our favor and we had to for go a lot of exploring in Quebec, which is a beautiful city. We had to also miss one of the ports we were looking forward to , Bar Harbor Maine due to unfavorable weather. We went to Boston and were shuttled to Salem for our scheduled tour. The tour guide kept us out for six and a half hours when the tour was scheduled for five. Even thought the passengers were ready to get back to the ship she insisted she had signed a contract with the ship for six and a half hours and had the bus keep driving us around Boston in circles. The ship was lovely and well kept and most of the help were great. When we returned from on shore tours there was no one from the ship to greet us or help us up the ramps . I have never before been on a cruise ship that did not have personnel to greet you when you disembarked or when you returned. That was very disappointing as some of the ramps coming back were difficult to maneuver. The food was very mediocre. Lunch in the Colonnade was disappointing almost every day. There was a lack of salads, a nice simple turkey sandwich would have been great. The dinner menu was very un inspiring and the choices were about the same every night. The plates were not even served very appealing. Even the special dining room was disappointing, no flowers not the table, nothing special at all. The guest services were extremely helpful and friendly I had cut my leg and had to go to the medical facility, which was very professional and well run and helpful. The entertainment was mediocre, and did not perform what was specified on the daily program. I know I would not travel on the Seabourn again, nor would I recommend it. Read Less
11 Helpful Votes
Sail Date: October 2016
This was a 14 day cruise from Montreal to Miami with a nice itinerary which we took on Seabourn to if it remained a premium line. Background: 70 yr. old married couple with over 400 cruising days on 12 different lines in the last 10 ... Read More
This was a 14 day cruise from Montreal to Miami with a nice itinerary which we took on Seabourn to if it remained a premium line. Background: 70 yr. old married couple with over 400 cruising days on 12 different lines in the last 10 years or so. We were on Seabourn when it was an independent line, no Carnival. Best: The ship. Very attractive, clean, modern ship. Very sterile in appearances, but that can be a good thing. Worst: Port days. They almost never docked in any of the advertised ports. They either us in when all other ships just docked, or in the case of NY City, they took us to a dock owned by Carnival in Brooklyn, and bused for an hour each way to NYC. You definitely did not want to get outside of the immediate dock area in Brooklyn. The dock in NYC is 5 minute walk from where they docked which is where every other line was. The captain was strongly questioned on this when he did question and answer session at the end and he made no bones about it: I is much more profitable for Carnival to do it this way. Next worse would be the food. Ship: The ship is new, beautiful with lots of very positive aspects, especially the staterooms. The dining room is pretty bland in appearance and functionality. The other common areas are very nice. The traffic flow only works if the weather allows for comfortable use of the open decks; otherwise, passage between common areas requires walking down long stateroom hallways. Poor functionality on our cruise. Dining: Basically the only full service dinning room is the main dining room. There is a specialty restaurant, but getting into it even once is difficult and more than that is impossible without a bribe to the Maitre Di or wine steward of considerable size. That I am told works well, and the nature of the clientele is such that they are very accustomed to practice and actually enjoy it. Did not work well with a conservative Midwesterner. Given it was a 14 day cruise they allowed a free visit. I can tell you not to bother as it is no better than the main dinning room, just more food. Food in the main dinning room is highly variable, but certainly no better than any of the better "mass market" cruise lines. Limited selections and very average preparation was our experience with occasional surprises in both directions. Lunches had extremely limited choices at times, but food was equal to the evenings. Do Not Take This line for a dining experience. Dinning service: I think the best word i chaotic. You could be seated and given a menu and wait 30 minutes to see a staff member. Or, you could get a menu followed rapidly by a server for you order when you ask for the wine steward. There goes 30 minutes. It was rare they remembered who ordered what which was strange because they offer 3 courses even at dinner. If you dined with others this gave you something to joke about. BUT, they were all very pleasant. Stateroom: Very nice rooms. We had a standard balcony suite. Large modern and well designed. The showers were very tight and I only have a 32 inch waist. We would have much preferred just a nice shower and no tube. Stateroom service: Outstanding! Pools: Tiny, more for looks. Hot tubes: They use Bromine rather than chlorine so the 10% of us that are allergic to bromine were out of luck. Embarkation and Disembark were smooth. Entertainment: The guest entertainers were all very good and resident staff was also quite adequate, but nothing memorable. Read Less
12 Helpful Votes
Sail Date: October 2016
I chose this cruise based on itinerary and the belief that Seabourn was a top of the line cruise experience. We were able to secure an upgrade an ended up with a Penthouse Suite. The accommodations are excellent. The room far exceeded ... Read More
I chose this cruise based on itinerary and the belief that Seabourn was a top of the line cruise experience. We were able to secure an upgrade an ended up with a Penthouse Suite. The accommodations are excellent. The room far exceeded expectations. The bathroom was large with a separate room for the toilet which included its own basin. Very private and nice. There was a jetted tube and the lovely Molton Brown toiletries. Our cabin stewardess was wonderful. That being said the rest of the experience was not at all what we expected. From the wine selections to the food - very disappointing. The Thomas Keller restaurant where you could only dine twice was underwhelming. Lobster was under cooked. I only eat seafood and throughout the trip I always had to ask for something other than what was on the menu. The only fish they offer as an daily option is Salmon - my least favorite fish. The lobsters were unlike any I ever had before. I live in Miami and am used to fine fresh seafood. These were not either Maine or Florida lobsters. I don't know where they came from. Don't eat caviar yet found that those who do could get it any time they wanted. Why no decent fish available? They managed to find a piece of mahi once and a tuna filet. The Seabourn Square served the same finger sandwiches everyday. Mostly bread with very little filling. Same cookies and cakes at the Square and for tea. The coffee was always luke warm and so strong it was undrinkable. I finally learned to order a pot of hot water to dilute it. I head the same complaint from others that I mentioned it to as well. Unfortunately we took the last smoking voyage and paid the price. The observation bar with a wonderful piano bar could not be frequented after 8 p.m. due to the heavy smoke inside. We heard from many the same disappointments.They said not to judge Seabourn by this cruise. I swore this would be my first and last Seabourn cruise, but heard the reason this one was so lacking was because the top crew members had been transferred over to the new Encore. Just found an itinerary I like for the Mediterranean so may give them a second chance. I would never go on the Quest again. Read Less
10 Helpful Votes
Sail Date: October 2016
I have to start out by saying this was our 5th Seabourn Cruise and our second Montreal to Ft. Lauderdale cruise with Seabourn. We did the same cruise last year with near perfect fall like weather in very port. This year's weather was not ... Read More
I have to start out by saying this was our 5th Seabourn Cruise and our second Montreal to Ft. Lauderdale cruise with Seabourn. We did the same cruise last year with near perfect fall like weather in very port. This year's weather was not our friend. It was in the 30's to 40's, cold and rainy most of the time in Canada all the way down to our first day and night in New York. Yet, we loved both cruise because we were on Seabourn. We were greeted, Seabourn style on a cold Thursday afternoon at the port of Montreal (always under construction) and issued inside the main lounge to register and pick up our key cards. "Champagne sir?" "But of course." Less than 10 minutes to sign in and off to the Main Restaurant for lunch while we waited for our room to become available. Seabourn ships are always on one long continuous cruise so the restaurants are always in "full service mode" serving main courses everyday. While some passengers are getting on or off that day, others were staying on and this was just another day on the ship. At 2pm we made our way to our room to find our bags waiting for us. Our room stewardess arrived within a few minutes to introduce herself and of offer us a 'welcome aboard' glass of champagne. Ninety percent of the suites on the 3 Seabourn ships are exactly the same so we love the familiarity of arriving in same room cruise after cruise. After 76 days sailing on Seabourn My wife and I have our 'preassigned storage spaces' (and the suites have copious amounts of storage including a walk-in closet). We choose Seabourn first for the food because, at home, my wife and I eat the best quality (and most healthy) food possible. I battle migraine headaches and avoid any and all spicy food and only eat unprocessed - high quality foods, both of which I can get on Seabourn. Their chiefs are always willing to cook my food any way I ask. This year we had the great pleasure of eating in the new Thomas Keller restaurant and what an event it was. Arguably the finest meals we've ever had, including the best lamb chops and salmon ever. The service was unpretentious and absolutely top notch. We were worried about loosing Restaurant 2 but the Thomas Keller Restaurant is a fabulous addition to Seabourn. Also, there were several times we were able to order Thomas Keller items in the other dining venues. One example was ordering THE BEST Thomas Keller buttermilk fried chicken in the Colonnades Restaurant one night. We regret eating too much chicken that night! The second reason we choose Seabourn is for their service which is second to none. We now have 90 days on Seabourn and have had only excellent service. The staff learns your name by day 3 or 4 and we are now seeing our favorite people from cruise to cruise. One of our favorite staff members, Tammy, was recently promoted and is charge of the Bar staff (which is a very big team). Her staff did a fantastic job on this cruise. The third reason we love Seabourn is there various forms of entertainment throughout the cruise. The ships carry a max of 425 passengers but the entertainment consists of; 2 different (and excellent) lounge singers with bands, a production company style group, 2 or 3 guest performers, and local performers who come on board for 1 or 2 shows during the cruise. Couple this with the "Rock the Boat" deck parties and the dance till late with the wifie to a live band every night. The main lounge is never pack nor does it have a bad seat but the entertainment never disappoints. What we love most is the consistency Seabourn offers. As I said in my title, the weather kind of sucked but we loved this cruise. We ate well, were treated well, were entertained while being on an excellent ship. The weather outside was frightful, but inside it was so delightful - (sorry ;). We have our first Oceania 7 day cruise coming up in December. I'll report back on how it compares. Read Less
1 Helpful Vote
Sail Date: September 2016
I'm a travel writer and although I've been on several cruises, [I'm not an avid cruiser]; I will say that this cruise was nice. Almost all of the crew were great, the ship clean and well maintained. There were certainly parts of this ... Read More
I'm a travel writer and although I've been on several cruises, [I'm not an avid cruiser]; I will say that this cruise was nice. Almost all of the crew were great, the ship clean and well maintained. There were certainly parts of this cruise that we enjoyed very much; but for the cost of the cruise you should enjoy it, and be treated very well. This review is not about the ports, which were fabulous, but about the writer's experience, and quality of the experience on board the Seabourn Quest. Part of my experience in any travel, is whether it is a good value for the price. The reason for booking the Seabourn Quest was that were celebrating a milestone wedding anniversary, and wanted a luxury cruise through New England and Canada. The information we received was that wine/champagne, fruit, and appetizers would be waiting in our (everyone's) suite before embarkation, and my husband had also requested flowers and a note (for me) to be in our suite upon arrival. He was told that it was their pleasure to accommodate our special occasion, etc. [We also purchased spa services in advance]. No flowers, fruit or appetizers in our suite upon arrival. The dinner that night at the Thomas Keller restaurant [The Grill, as I recall] was good, and we upgraded for an up-charge to a good bottle of wine. The steak was wonderful, but the only part of the meal that stood out to me. My husband did bring up the fact that we had no amenities in our cabin/suite when we arrived; however, when we returned to our cabin the flowers were there. It's the details that make or break a cruise line, hotel, or resort who claim to provide luxury - and charge an enormous price to the customer. The service in The Restaurant was good, on our subsequent visits. However, on our first visit to The Restaurant, after waiting 40+ minutes after we finished our appetizer, my husband and I were served tepid [room temperature, at best] grouper. We asked if we could get warm fish, the manager, or someone presented as a manager made a big deal that we were requesting "VERY HOT" fish. (not even close to an apology) He rather announced it to the server to tell the chef that we like our fish "very hot," as if eating grouper warmer than room temperature is a special request. That should never happen - especially on a 6 star ship. We did meet some nice people, but by and large the fellow cruisers seemed a bit snooty. You certainly might expect that on a luxury cruise, but I'm never comfortable with it. And in my opinion, there's never a good excuse for it. Frankly, many people don't even notice it. For the cost of around $800 + per day per person = $1,600+ per day/couple we did have high expectations. For the most part the service was very good, as was the food. However, they do cut corners with the food, i.e. one night our Dungeness crab cakes had fish and scallops mixed in. A detail that you might expect on a much less prestigious ship. Also a bottle of decent wine was an additional surcharge. Much of the wine they served could be purchased retail at Target for $10 - $15 a bottle. We did expect better wine. The pros about this ship/voyage is the smaller size of the ship with fewer passengers; and the ratio of number of crew members / passengers. The cabin/suite was very nice. I've also noted some of the cons in this review. This cruise felt "cliquish" in that were asked by many on the ship if we were "regulars" in the Seabourn family or new to the Seabourn family. Not a fan. Read Less
27 Helpful Votes
Sail Date: September 2016
I am not a frequent cruiser. However, the purpose of taking cruises was getting away from home to have some relaxing time and enjoyment. Service, food and pleasent surrounding became the major. Seabourn Quest is a small ship. ... Read More
I am not a frequent cruiser. However, the purpose of taking cruises was getting away from home to have some relaxing time and enjoyment. Service, food and pleasent surrounding became the major. Seabourn Quest is a small ship. Comparing to other luxury cruises, Silversea and Crystal I took before, there are not that many public area to explore in Quest. All dining facilities or bars have 2 to 3 hours set hours. Only Square has longer hours to get limited snacks, tea and coffee. Otherwise need to use room service. For us, sitting in the cabin, might as well stay home. Overall appearance of the facilities in the ship were so plain and boring. Don't talk about any interior design. If there were no chandeliers in MDR, with all white curtains, you would think you were in a huge cafeteria dining hall. Such so unappealing, there were very few people used it for breakfest and lunch. We usually would like to have breakfest and lunch in MDR in other ships, but not Seabourn Quest. Overall, the service was good B+ , very professional but lacking personal touch and warmess. We were the one extending ourselves to try to know the staffs and set up some human communication with them. Also staffs in dining always try to be attentive and interrupt the conversation constantly. It was very annoyed and would not happen in any upscale fine dining restaurants. Dining was disappointed. MDR, B, rating, inspiration menu was better than classic, still not inspired enough and creative. Every other day, with Thomas Keller special giving some varieties. Thomas Keller grill C+ we are never the fan of Thomas Keller, especially his bristro style restaurant. Nothing exceptional. Especially the deserts, his nightly special desert in MDR even better and more elegant than the Grill. I will prefer the old restaurant 2 menu than the grill. Colonnade overall C- the choice of breakfast was limited but okay should be B. The lunch hot food buffet was like cafeteria food and not appealing. I tried a couple times and gave up to order daily special or go for cold buffet. The dinners in Colonnade were the worst experiences. Thomas Keller special night remind me Keller's Ad hoc diinner I had but worse. The Japanese night even unbelievable bad. Used fish and chip batter to be tempura batter. Giving two pieces of whole steak with salty soy sauce as teriyaki beef dish. Completely no hint of Japanese favour and called it Japanese dinner night. Poolside Bristro, C, always the some old things everyday. When you had excursion at shore and came back late after lunch time, it was the only place you could have hot food. Nothing worth to mention. Afternoon tea, C, the place setting was nice. Using Mighty Leaf tea that is my favorite at home. But using the same sandwiches and sweets as Square everyday. Only difference was you could not get Might Leaf tea in Square or other places through out the ship. Other eating facilites only served ordinary brand tea bags except room service if you can know the name of the tea for request. One thing was very interesting. By 4:40, staffs already started to collect all unused settings. Looked like it would help to improve the clean up efficiency and killed the atmosphere of afternoon tea. Square, D rating, same sandwiches and sweet everyday, so boring. Entertainment C- , only two outside preformnces for 3 nights were excellent in 10 days cruise. The solon's trio was good. The in-house entertainment were below average. Did not get that much entertainment in the ship. There were few Shore excursions were attractive. However, you paid triple amount of money for 3 hours kayaking if you did yourself. You only got 45mins kayaking time. The hiking in national park in Gaspe only one hour and did not match the description of the excursion. It was so ordinary as we were hiking in the county park behind our home. Fitness center was so small. Worse than some small hotels. Going to walk at shore to have some excercise better than using such small fitness center. I can say the ship does not care to give any one exercise oppertunity or does not think we need excercise. Overall experience did not match our expection of Seabourn would offer. It was so average. Read Less
13 Helpful Votes
Sail Date: September 2016
This was our first time on Seabourn and we were extremely pleased. Both embarkation and disembarkation were quick and went smoothly. The ship is on the smaller side compared to the average cruise ship, but it was immaculate, and very well ... Read More
This was our first time on Seabourn and we were extremely pleased. Both embarkation and disembarkation were quick and went smoothly. The ship is on the smaller side compared to the average cruise ship, but it was immaculate, and very well maintained. Our cabin was large enough that my husband and I had separate areas to read or relax. The bathroom had a shower and a tub with Molton Brown toiletries.They had 2 small shops, a small casino, a library/computer area, bars, and an outside deck with a swimming pool, hot tubs and plenty of loungers. The restaurant was very pretty or you could also eat at the Patio which was outdoors by the swimming pool or at their buffet style restaurant, which was kept so clean. We never had to wait for a table. I can't say enough about the food. We did not have one bad meal in 10 days. Wait, we did not have one mediocre meal in 10 days. Every meal we had was outstanding, served professionally and always with a smile. They changed their choices daily producing gourmet at every meal. They offered good wine with dinner, and top shelf liquor throughout the ship. Their entertainment was very good, but limited. They have a piano player, a 3 person band, and a group of singers that performed in the theater in the evening or elsewhere around the ship. They were very talented, and a joy to listen to. They brought a comedian on board as well as 2 lecturers. Even though the entertainers were very good, we would have liked more options. Most importantly, we have never had better service on any of our 27 cruises. All of the officers, staff, and crew were pleasant, courteous, warm, helpful, and always professional. The officers mingled with the passengers when they could, as did the entertainers. The entire staff helped to make our vacation a very positive experience. I can't say enough about them. Quebec City, Halifax, Charlottetown, Bar Harbor and Boston were great ports. I recommend shore excursions in the smaller cities in between. The citizens of Saguenay were so happy to have us visit. They were voted the best cruise port for a reason. Baie-Comeau and Gaspe were too small to just roam around for the afternoon. Overall, it was a GREAT cruise. Read Less
Seabourn Quest Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 4.5 4.5
Entertainment 3.5 4.0
Public Rooms 5.0 4.7
Fitness Recreation 4.0 4.0
Family 3.0 4.0
Shore Excursion 4.0 3.8
Enrichment 3.5 4.0
Service 4.5 4.6
Value For Money 4.5 4.2
Rates 5.0 4.3

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