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5 Santos (Sao Paulo) MSC Cruises MSC Seaview Cruise Reviews

We are just returning from our 18 day adventure as a family of five ,two adults three children age 7, 13 ,15 we have previously sailed with RCI , NCL ,PRINCESS AND CUNARD and after reading some of the reviews of MSC had very low ... Read More
We are just returning from our 18 day adventure as a family of five ,two adults three children age 7, 13 ,15 we have previously sailed with RCI , NCL ,PRINCESS AND CUNARD and after reading some of the reviews of MSC had very low expectations but they do a loyalty match to our diamond plus level with RCL so we gave it a go and this is honestly the best cruise line we have sailed with happiest ship , friendliest crew , most gorgeous ship and child friendly ship, any child not enjoying this cruise I would say their parents have got real problems because it has everything kids love everything adults love really superb peace and quiet , loud and bouncing and all inbetween . We had a whirlpool suite cabin 14211 ,gorgeous , space,technology ,walk in wardrobe .Erica our room steward was amazing as was lokesh and Anand our anytime dining staff so helpful and obliging,although portion sizes were small in the dining room we were constantly offered more so it was never an issue. We were on the aurea package and used the thermal suite a lot (gorgeous ) we also had our complementary massages (no catch) Ship is very smooth and incredible with technology everywhere, we purchased nearly every package before we boarded and it was cheaper and so easy for f1 simulator, zip line ,4d cinema ,air hockey, waterslides ,bowling ,washing package was great and next cruise I will definitely pack less and have more washed and pressed ,brilliant . Just 1 small complaint MSC what on earth is going on with your embarcation process ???? NOT GOOD stood like sheep in sao Paulo in scorching temperatures appears no organisation or communication it was almost a crush a bit frightening to be honest ,fix this and we have found our perfect cruise line by the way disembarking was a breeze so you can do it Read Less
Sail Date March 2019
Modern ship, many open areas from which you can admire the sea. I liked the track with a transparent bottom. The glass was clean and it was clearly visible what was happening below. Lots of fun for kids. There is a water park, rope ... Read More
Modern ship, many open areas from which you can admire the sea. I liked the track with a transparent bottom. The glass was clean and it was clearly visible what was happening below. Lots of fun for kids. There is a water park, rope town, zip-line. There is a pool with a retractable roof, which is very important for me if the trip passes through countries with different climatic conditions. There are soft loungers near the pool. Good organization of stations in the buffet, no queues. Even at peak times it was possible to find a free table. Dirty dishes cleaned quickly. In the restaurant at the beginning the service was very slow. Then it became faster, but the choice of dishes was not very impressive. Desserts were quite good in the buffet and in the restaurant. Loved the assortment of fruit in the buffet. There were mango, papaya, passion fruit, kiwi, pineapple - all I love. Landing in the first port was not organized very well. The exit in the last port was flawless. I really liked the cruise itinerary, the weather was great. Overall, the cruise went well. I can recommend this ship. Read Less
Sail Date March 2019
Notice that the title is not unexpensive cruise, as this one costed some usd 3500 for a couple and a todler in a balcony. Well, if this is your first cruise, you probably will like it. But when you have a bunch of others as previous ... Read More
Notice that the title is not unexpensive cruise, as this one costed some usd 3500 for a couple and a todler in a balcony. Well, if this is your first cruise, you probably will like it. But when you have a bunch of others as previous experiences, you might get disapointed as we did (and most of the passenger we spoke with who had previous cruise experiences) Let me start with the good points: the ship is new, and beutifully decorated in a modern and posh way. cabins are nice and entertainment is also good, being the slides and waterpart on of the best i´ve seen on cruises. Now the down points: The food is far bellow average. You´ll rarelly see cow meat on the buffet or the menu. Burgers, pizza and sousage are available everyday, alongside with chicken. And most food lack taste or freshness (fish, salmon and chicken always seemed "dry", overcooked or looked like done hours ago and just heated to serve) Remember those nice formal dinners, where they serve lobster at least in one day? Not on this one, lobster is sold at usd 50 at the "speciality seafood restaurant". A nice steak? Not served on the regular restaurants, but rather for 95 usd in the "butchers cut" In fact the formal restaurants do not serve not even water, they charge you usd 2,10 per botle (and its not perrier, or fiji, just regular botled water that they sell for 30 cents on the supermarket) We know that cruise lines always try to find ways to charge you more on additional items, but never expected they to come to your table and offer you a meat plate for next night, to be served on the very same restaurant you have your dinners, but only if you pay an extra of usd 20 per person... this was very sad posture by them. Bear in mind also that this is a 5100 passanger ship, and the crew seems not able to handle so many passengers (I will definintelly not cruise on their 6500 passenger ship expected for 2020). And since you are not allowed to access parts of the ship unless you are a "yacht club member", you have to live on a smaller portion of the ship.(you will not acess the front lounge, one pool, one restaurant and one sundeck, unless you are VIP paying for a suite on the "yacht club" SPA, sauna and steamroom are also not accessible, unless you pay a daily rate to use the spa, or choose the "aurea" experience upon booking, paying a few hundred dollars more. There is also a bowling lane (45usd per hour) a F1 simulator (10 usd per play), a zipline (12usd per use) and a 3d theather (10 dollars per 5 minutes) Other down points were that they seemed to try to save money by contracting some chep tender boats (all our ports of call were tendered) and we`ve seem one of them be at large, without motor for almost an hour.... cruise did not send any of their tenders to save the passengers....they had to wait for another old tender to go there and transfer them in the middle of the ocean, from a boat with a broken engine that was being taken away.... We heard by the passengers that complained that they got a standard letter plus a bottle of proseco (very cheap way again to apologise for putting people´s life in danger....) Well, in general is not a bad cruise, but considering the quality of the food and all the extras they charge, I´d say it´s value should be from 20% to 30% less than a similar lenght cruise in other good cruise lines such as RCCL or Princess. Read Less
Sail Date February 2019
Food is terrible, this is the weakness point for sure. The food had no taste, no presentation, no talent. Service is a nightmare, it is clear for me that people had no training and its not prepare for the functions, there was no ... Read More
Food is terrible, this is the weakness point for sure. The food had no taste, no presentation, no talent. Service is a nightmare, it is clear for me that people had no training and its not prepare for the functions, there was no leadership, the managers were extremely arrogants and they spent their time talking each other instead of looking their team, I have never seen such attitude before in my previous crusies. The ship looks nice however it doesn’t work, the theater and the other areas are too small for the capacity of the chip 4300 passangers. We had to make a reservation for the theater but it never worked, we are oblied to seat on the floor, the theater has 03 presentations per night but the capacity is not enough to attend all passengers. It is a very ashamed situation for everyone. The restaurantes work in three shifts, so the last dinner is at 22hs45, my cruise was overbooked so I had bo other choice, that means my dinner started around 23hs15 everyday, crazy. I have already traveled with Costa and Royal Caribbean and had a nice experience! MSC never more!! Read Less
Sail Date December 2018
Due to the fact that this ship is new and luxurious, we had high expectations for our vacation. But it ended up as the worst cruise service we ever experienced. Unprepared crew, no knowledge of what's happening at the ship, and ... Read More
Due to the fact that this ship is new and luxurious, we had high expectations for our vacation. But it ended up as the worst cruise service we ever experienced. Unprepared crew, no knowledge of what's happening at the ship, and always with a bad mood (with few exceptions). Attendants of the bar always busy, causing waits of up to 10 min for a simple beer (which was sometimes, warm). Food is the worst, breakfast has always the same options with low quality coffee. Lunch is basically hamburger, hotdog, fries and pizza (2 or 3 flavors). If you want some meat during lunch, there's only one location serving it, with at least 20 people on waiting line. Dinner is even worse, the options are always tasteless and repeated, ingredients are not as good as expected from a cruise service (if you order a steak, don't expect a juicy thick one, you'll receive a very thin tasteless overcooked). Elevators were pure pain, always slow with an automated system to distribute load that does not work. Cabin was good but the bathroom was a bit small. Entertainment shows were good, but the cruise didn't offer trivia/quiz/sports activities The ship has never landed on "Buzios", one of the main ports to be visited, always claiming bad weather (even though there were no clouds in the sky, and a quick google search indicated weather was perfect). TouchScreen totems and smartphone applications were really usefull for managing what to do and how much money you have spent. If it was possible, I would ask for a refund. After this cruise I'll stay away from MSC cruises and stick to Royal Caribbean (the best company so far). Read Less
Sail Date December 2018
MSC Seaview Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.5 3.1
Entertainment 4.5 3.3
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 2.9
Enrichment 3.5 2.9
Service 3.5 3.5
Value For Money 4.0 3.3

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