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123 Helpful Votes
Sail Date: February 2016
Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise. There was a lot of talk that since Norwegian has taken over, ... Read More
Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise. There was a lot of talk that since Norwegian has taken over, Regent has tried to cut costs and service has gone downhill. I can't speak to this as it was our first cruise with them, but it was not worth the high price paid. 2 days in Vietnam were missed due to weather. Disappointing but understandable. But then they routed us to additional days in ports (one day planned in Manila and Brunei turned into two days at each) in which they could not plan any tours or provide any services. All excursions are included in the (premium) sailing price; having NO TOURS on two days at ports is totally unacceptable. You would think that passengers would get at least some sort of refund (since customers did not get the tours they signed up for on missed port days) but no acknowledgment of this. Destination Services personnel were of no assistance at all - finally found private tours but obviously had to pay out-of-pocket for them. Also missed another port (Kota Kinabalu, Malaysia) as the destination arrival days got switched and they apparently could not accommodate the ship on the desired date. So, missed three port days and three days of touring, got one additional day at sea and two days where no tours were provided. The worst was the attitude of the administrative staff. They most definitely had a "not my job, not my fault" attitude. Hey, things do go wrong on any vacation. But to have that kind of attitude just damages the reputation of the entire cruise line. The excursions/tours are obviously "managed" by the cruise line but carried out by local tour operators. When things did not go as planned, cruise staff simply could not even manage any type of empathic response (as in "I'm so sorry. Will definitely communicate that to corporate so that they are aware.") Instead, it was "Well, that really has nothing to do with the ship. THat's all controlled by the local tour operators" I won't go into detail about all the little things that went wrong, but the bottom line is that you pay a PREMIUM PRICE but get SUB-PAR SERVICE. Will try Crystal or Seabourn next time. Read Less
116 Helpful Votes
Sail Date: February 2016
This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a ... Read More
This was our third, and last, cruise aboard the Voyager. It seems that new owner Norwegian is determined to bring Regent down to its level. While not terrible, dining room service was nowhere near the standard of other cruises. Two and a half hours for dinner with minimal wine! Thirty minutes for dessert when we told the waiter we wanted to get to the 9:30 show! Ten minutes to get a glass of iced tea! Another ten to get some Sweet and Low! service did improve after we spoke to the headwaiter and dining room manager. We were told that thirty of the best crew members were taken off the Voyager and sent to two new Norwegian ships and to the Explorer. We had looked forward to an elephant ride in Thailand, but that was cancelled because a tourist had been killed by an elephant earlier in the week. However, we were not told of the cancellation until after we left the ship. Thus, no chance to change tours or to sign a waiver of liability. We were told the tour operator had cancelled, but several passengers took a taxi back to the ship and another taxi to the tour destination and rode elephants. The tour provided was a waste of everyone's time and should have been an embarrassment for Regent. Several other tours also were not up to Regent standards with guides who were unfamiliar with the areas visited and not fluent in English. Most tours did not have a Regent representative along and it appeared that they had not been vetted beforehand. We also were eager to visit Corregidor, but were told, after the ship had sailed, that that trip had been cancelled by the tour operator. In reality, it would have been impossible to take that cruise for the ship was scheduled to dock at 8 and the ferries to Corregidor left at 7:30. Because of a typhoon, we could not stop in Viet Nam - another highlight. We also skipped Malaysia for no announced reason. Instead, we spent two days in Brunei and two in Manila, with no tours available on the extra day due to lack of busses and guides. Apparently, Regent had just become aware of the Chinese New Year. The ship was oversold so no bridge instructors were available until a good portion of the voyage had passed. To be fair, cabin crew was excellent and the food was very good - not excellent. Read Less
77 Helpful Votes
Sail Date: February 2016
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with ... Read More
We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with top-notch experiences. The excursions were poor - whether one of the "free" ones or ones you pay extra to join. Group sizes are too large, which impacted the pace of the tour as well as our ability to hear the guide. Guides were not up to Regent's previous standards. Excursions were often reduced to less than what we originally signed up for. Port itineraries were changed (supposedly due to weather) and we ended up with an extra day or two in ports which had not much to excite us to start with, and Regent offered NO excursions at all on those 2nd days. Because we missed both Vietnam and Malaysia, we did not need visas for these 2 countries. Rather than get a refund on our credit card which we used to pre-pay, we got ship board credits. And they would not handle it any other way, even if you asked. In addition, their optional pre-cruise excursion was a disaster. They had overbooked it and had a "horde" of travelers on their "capacity limited" 3-day trip to Angkor Wat. To keep costs down they did not have a guide/representative accompany us. Rather they just tossed us out at the airports and let us fend for ourselves. We spent more than 8 hours just sitting in the Bangkok airport. Returning to Bangkok our 2-hour bus ride to the cruise terminal offered not even so much as a bottle of water. Arriving on board ship we were forced to check in and sit in the theatre for more than an hour waiting to do a disaster drill. We could easily have gone to our cabins, dropped our bags, used the toilet and picked up a bottle of water. But we were FORCEFULLY told "absolutely not - you cannot leave the theatre." We were not the only guests upset with this cruise. In fact, each guest who went on the Angkor Wat trip was given a $300 ship board credit - but not until halfway through the trip. About all you could do with it at that point was shop in their inflated-priced boutiques. WE WILL NEVER AGAIN TRAVEL WITH REGENT. This is a very different cruise line today and there are now much better options. Regent still charges a premium but they no longer provide the premium experience. Read Less
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