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Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise. There was a lot of talk that since Norwegian has taken over, Regent has tried to cut costs and service has gone downhill. I can't speak to this as it was our first cruise with them, but it was not worth the high price paid. 2 days in Vietnam were missed due to weather. Disappointing but understandable. But then they routed us to additional days in ports (one day planned in Manila and Brunei turned into two days at each) in which they could not plan any tours or provide any services. All excursions are included in the (premium) sailing price; having NO TOURS on two days at ports is totally unacceptable. You would think that passengers would get at least some sort of refund (since customers did not get the tours they signed up for on missed port days) but no acknowledgment of this. Destination Services personnel were of no assistance at all - finally found private tours but obviously had to pay out-of-pocket for them. Also missed another port (Kota Kinabalu, Malaysia) as the destination arrival days got switched and they apparently could not accommodate the ship on the desired date. So, missed three port days and three days of touring, got one additional day at sea and two days where no tours were provided. The worst was the attitude of the administrative staff. They most definitely had a "not my job, not my fault" attitude. Hey, things do go wrong on any vacation. But to have that kind of attitude just damages the reputation of the entire cruise line. The excursions/tours are obviously "managed" by the cruise line but carried out by local tour operators. When things did not go as planned, cruise staff simply could not even manage any type of empathic response (as in "I'm so sorry. Will definitely communicate that to corporate so that they are aware.") Instead, it was "Well, that really has nothing to do with the ship. THat's all controlled by the local tour operators" I won't go into detail about all the little things that went wrong, but the bottom line is that you pay a PREMIUM PRICE but get SUB-PAR SERVICE. Will try Crystal or Seabourn next time.

First and Last Regent Cruise; NOT worth $$$$

Seven Seas Voyager Cruise Review by Destined to Travel

123 people found this helpful
Trip Details
  • Sail Date: February 2016
  • Destination: Asia
Had high hopes as many people have raved about Regent. Even those (titanium level) cruisers agreed that this was not anywhere near the service and quality they advertise.

There was a lot of talk that since Norwegian has taken over, Regent has tried to cut costs and service has gone downhill. I can't speak to this as it was our first cruise with them, but it was not worth the high price paid.

2 days in Vietnam were missed due to weather. Disappointing but understandable. But then they routed us to additional days in ports (one day planned in Manila and Brunei turned into two days at each) in which they could not plan any tours or provide any services. All excursions are included in the (premium) sailing price; having NO TOURS on two days at ports is totally unacceptable. You would think that passengers would get at least some sort of refund (since customers did not get the tours they signed up for on missed port days) but no acknowledgment of this. Destination Services personnel were of no assistance at all - finally found private tours but obviously had to pay out-of-pocket for them. Also missed another port (Kota Kinabalu, Malaysia) as the destination arrival days got switched and they apparently could not accommodate the ship on the desired date. So, missed three port days and three days of touring, got one additional day at sea and two days where no tours were provided.

The worst was the attitude of the administrative staff. They most definitely had a "not my job, not my fault" attitude. Hey, things do go wrong on any vacation. But to have that kind of attitude just damages the reputation of the entire cruise line. The excursions/tours are obviously "managed" by the cruise line but carried out by local tour operators. When things did not go as planned, cruise staff simply could not even manage any type of empathic response (as in "I'm so sorry. Will definitely communicate that to corporate so that they are aware.") Instead, it was "Well, that really has nothing to do with the ship. THat's all controlled by the local tour operators"

I won't go into detail about all the little things that went wrong, but the bottom line is that you pay a PREMIUM PRICE but get SUB-PAR SERVICE. Will try Crystal or Seabourn next time.
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Port & Shore Excursion Reviews

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    This was billed as morning city tour during which the Grand Palace, Reclining Buddha and other places would be visited. In fact, it was a drive-by in a bus that did not even stop. We were actually told by tour guide that we were passing a building in which the Reclining Buddha was housed as we drove by. Seriously?!
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  • Nine Dragons Tour
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  • Koh Samui Discovery
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  • Ream National Park
    Boat ride on the river through Ream National Park with park ranger was fun and relaxing and a great way to see the mangroves and locals fishing in the river. Highlight of the tour was walking through the country and seeing homes and a school and seeing how the Cambodian people live. Locals were very welcoming and some families were selling some yummy sticky rice concoction cooked in banana leaves and other local specialties. Was delicious! Stop for a cold drink at a beach and visited a Meditation temple which was interesting enough.
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  • Sky Lantern Festival and Shifen Waterfall
    Despite being a horribly rainy day, this was an amazing excursion. Waterfall is very picturesque and a nice walk to it. Then got to paint messages on a giant paper lantern and set it adrift into the sky from the (active!) train tracks that go through the town of Shifen. Great day and fun experience!
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