We've cruised more than 50 nights on Regent but this will be our last trip with them. It's obvious that their new owner NCL (Norwegian Cruise Lines) is more concerned about their bottom line than on providing guests with top-notch experiences.
The excursions were poor - whether one of the "free" ones or ones you pay extra to join. Group sizes are too large, which impacted the pace of the tour as well as our ability to hear the guide. Guides were not up to Regent's previous standards. Excursions were often reduced to less than what we originally signed up for.
Port itineraries were changed (supposedly due to weather) and we ended up with an extra day or two in ports which had not much to excite us to start with, and Regent offered NO excursions at all on those 2nd days. Because we missed both Vietnam and Malaysia, we did not need visas for these 2 countries. Rather than get a refund on our credit card which we used to pre-pay, we got ship board credits. And they would not handle it any other way, even if you asked.
In addition, their optional pre-cruise excursion was a disaster. They had overbooked it and had a "horde" of travelers on their "capacity limited" 3-day trip to Angkor Wat. To keep costs down they did not have a guide/representative accompany us. Rather they just tossed us out at the airports and let us fend for ourselves. We spent more than 8 hours just sitting in the Bangkok airport.
Returning to Bangkok our 2-hour bus ride to the cruise terminal offered not even so much as a bottle of water. Arriving on board ship we were forced to check in and sit in the theatre for more than an hour waiting to do a disaster drill. We could easily have gone to our cabins, dropped our bags, used the toilet and picked up a bottle of water. But we were FORCEFULLY told "absolutely not - you cannot leave the theatre."
We were not the only guests upset with this cruise. In fact, each guest who went on the Angkor Wat trip was given a $300 ship board credit - but not until halfway through the trip. About all you could do with it at that point was shop in their inflated-priced boutiques.
WE WILL NEVER AGAIN TRAVEL WITH REGENT. This is a very different cruise line today and there are now much better options. Regent still charges a premium but they no longer provide the premium experience.
Drive by tour designed to just keep us busy. No chance to stop and take photos, etc. Given Bangkok traffic, this was NOT a good use of time.View All 46 City Tour Reviews
Tour left more than 2 hours of sitting and waiting in the theatre. By then we weren't in a very good mood. Tour was fine, but without so much as a "sorry" for wasting so much of your time, we were NOT happy campers.
This was not the first, nor last time that Regent kept us waiting like a herd of cattle. Will never go Regent again.View All undefined undefined Reviews
Bus trip to catch a very loud motor boat up the river. NO wildlife of any kind - birds, monkeys, whatever. Not surprising considering how LOUD the boat was.
The walk thru unexciting fields, under mid-day HOT sun, was NOT interesting or exciting. Forced to stand and listen to a group of children sing, then beg for money.
Nothing more than a way to get you off the ship.View All 9 Ream National Park Reviews
Regent cancelled the port stop and the excursions. Regent cancelled more than 25% of our port stops and excursions. NOT a happy group of passengers after losing a major portion of our promised trip.View All 33 Cu Chi Tunnels Reviews
Regent cancelled the port stop and the excursions. Regent cancelled more than 25% of our port stops and excursions. NOT a happy group of passengers after losing a major portion of our promised trip.View All 28 Mekong Delta Cruise Reviews
Yeliu was a geologic wonderland, but guides were awful.View All undefined undefined Reviews
Bus tour of old and new Manila was handled poorly. Regent insisted that ALL tour buses stick together, so no matter where we went, we were in a LONG line of people.
It was a miserable way to tour the city. You'd think this was Regent's first tour/excursion - otherwise why handle it so poorly
Tour was interesting but logistics were poorly handled.View All undefined undefined Reviews