Well to start with ......norwegian was the only choice for a 7 day hawaii cruise that basically stays in hawaii all 7 days. Holland america (which is the number 1 cruise line in my book) was 10 days and longer with half the ports. I wish ... Read More
Well to start with ......norwegian was the only choice for a 7 day hawaii cruise that basically stays in hawaii all 7 days. Holland america (which is the number 1 cruise line in my book) was 10 days and longer with half the ports. I wish holland america would dock and match there ports. If you do a cruise you spend alot of time in the cabin, eating at restaurants, and excursions. I'll start with eating. Aloha buffet was a free for all, so imagine several thousand folks embarking on the buffet line at the same time, not a pretty picture. No kind of rope/pole system to incourage a orderly line....and by all means don't expect an employee to say anything when it turns into a mob crowd, imagine having a plate of food and trying to squeeze and manuever yourself thru a huge crowd to fill your plate at several different locations fighting the crowd to get your main course then moving over to the next set-up fighting to get your vegatable and side entrees and least but last moving to another station and fighting the crowd to get your desserts, then its off to a drink station, only find the ice machine broke and off to another drink station various ones located thru-out the buffet. By the time your done your worn out, ready for a nap. Finally you set down at the table only to have the buffet floor help gathered with co-workers in the corner chatting amongst themselves, when they could have tea and juice pitchers in there hands filling guest cups with refills. But know they conversate giggle and carry-on till your plates start empting, then there bugging you to take your plate before your even done.
Skyline cafe which is a sit down cafee and you order off the menu and they wait on you...… we arrived at the locked door 30 minutes before it opened, and was the 5th couple in a line by the door. When the door opened 30 minutes later there was a crowd of several 100 people who pushed and eased, shouldered there way thru everybody to the front by the time the door opened we were nudged shoved and ended up with 15-20 people in front of us because they opened 2 lines. Again if they would of placed poles/ropes up forming to lines to get in this would of been more desirable, then the mob crowd pushing to the front with no guidance from the staff, at this time no staff intervene and the crowd pushed thru. And to top it off food finally arrived 30 minutes later.....miserable experience every single day all 7 days, only time it was nice was lunch because most people was off ship doing excursions.
We had an inside cabin on the 11th floor and the extra bunk bed above us was folded up and it rattled, squeeked, made noises, the whole cruise, but i will say it was rough seas most days when we were sailing but even the calm days it still did the same noises, very hard to sleep at times, some nights i was so worn out from fighting the food crowd it did not phase me and the wife. Cabin staff was awsome, excusions were over-priced,..... Word of advice to all ....alot of the excursions you can book off the ship, like the road to hanna ship wanted $249 person......they sold out …. We were going to take taxi around town told taxi lady what happened (ship selling out)she took us there and back making the same stops as the cruise ship offered for $75 person wife and i did it for $150 total and it was great, she did not rush us at all and had us back to the ship way before departure.
Now fast forward to end of cruise, we booked thru expedia.com supose to get $125 credit per cabin. We receive the bill and you guessed it no credit..... Went to guest relations only to be told headquarters closed and would not be open untill next day after trip over. Basically nothing they could do, they asked for proof, of course i did not print out promotion, as i have never had to do that, always have received(when i book on holland america, and we have sailed with them 15 plus times, never ever, have i not got a promotion credit, its always there) i asked for supervisor, he basically played the blame game said it was expedia.com fault, contact them, nothing he can do about it. Remember norwegian contracts thru them to sell there cabins but yet theres nothing norwegian can do. AFTER BEING VERY UPSET AND PERSISTENT HE FINALLY SAID HE WOULD LET HEADQUARTER KNOW ABOUT IT AND THEY WOULD REACH OUT TO WIFE AND I .....AS OF TODAY 10/09/19 I HAVE NOT HEARD A PEEP OUT OF THEM.....(YEA YOUR RIGHT ON YOUR FIRST THOUGHT, I AGREE HE TOLD ME WHAT I WANTED TO HERE TO GET ME OFF HIS CASE TYPICAL "TAKE NO RESPONSBILITY CUSTER SERVICE")
sum it up folks stick with the smaller ships like holland america, less crowd and they actually wait on you hand and foot not to mention they pamper you with towel animals in your room and chocolates/mints on your pillow every night at the buffet dining, they actually fill your tea glasses, juice and coffee and clear your tables, also they have organized lines with employees who care & give directions to the effect ......leave the unorganized, mob-like crowds, no controls, free for all norwegian cruises for somebody else to conquer. Wow!!!!! I was very disappointed.
i challenge the president of norwegian cruise lines to book a cruise on holland america take notes and learn what real customer service is all about...….you think the grass is greener on the other side of the fence, boy was it not, it makes me appreciate holland america even more so......now!!!!! Read Less