76 Norwegian Epic Cruises for the Disabled Cruise Reviews

Previously sailed on the Epic twice, this was the third time but never again. The standard of the Haven facilities have seriously deteriorated, whilst the cabins areof a very high standard, the facilities and added luxury have ... Read More
Previously sailed on the Epic twice, this was the third time but never again. The standard of the Haven facilities have seriously deteriorated, whilst the cabins areof a very high standard, the facilities and added luxury have demised. On previous sailings the Haven had certain parts of the ship that accommodated smokers One being in the posh bar where you could have a relaxing drink and a cigarette the other being on the top deck. When we went to the posh bar we where told that this facility had been stopped and you were not allowed to smoke in either areas. We actually booked this cruise because it had smoking facilities and would not have Paid £6000+ to be told that if we wanted to smoke we had to leave the Haven and go Into the main part of the ship to smoke. The main part of the ship had two smoking areas One on deck 15 and one in the 02 bar. On asking why the facility had been stopped In the Haven areas none of the management could give as to why. So we advise any one who enjoyed a cigarette on their cruise do not go to the expense of booking the Haven save £3000 and go in the normal part of the ship NCL NEED TO STATE THAT ON THE EPIC HAVEN THERE ARE NO SMOKING IN THE HAVEN The food in the Haven was very mundane, the same menu every night so we went to the other restaurants on board. The night we had steak in the Haven restaurant my husband couldn’t eat his on complaining he was told it must have been the supplier and did offer an additional meal We only ate once for breakfast, because most mornings the breakfast was only served Until 9am, we like to stay out at night on holiday and think breakfast should be offered until 10am at least, again in the main part of the ship you could have breakfast till 11.30 So once again your better off not booking the expensive Haven. Read Less
Sail Date September 2019
Why too many guests for the size of the ship. There were not enough pool side chairs. No sitting in the buffet area. The disembarkment was a disaster. I have always self check out, the time given for this was between 7:30 and 8:300. ... Read More
Why too many guests for the size of the ship. There were not enough pool side chairs. No sitting in the buffet area. The disembarkment was a disaster. I have always self check out, the time given for this was between 7:30 and 8:300. We left our room at 8:00. Took over an hour and a half just to get off the ship. Where was the pool??? The only pool was kid size, the adult pool was smaller than my truck. The service and food in the Manhattan room the first night was the worst. It did get better on other nights. My wife has limited mobility, not handicap. Trying to find seating at lunch and breakfast was very difficult, too difficult for a cruise. The time moving, very slowly, through the disembarking was way too stressful on her. THIS IS THE LAST TIME I WILL TAKE THIS SHIP!!!!! Taking NCL is questionable, if this is the way they run a ship. Read Less
Sail Date April 2019
Three of us, ages ranging from 42-75, traveled on the Epic for a 5 day cruise (Cozumel and Great Stirrup Cay). We had done our research ahead of time which really paid off! Here are our take aways: EMBARKATION: Easy but long lines. ... Read More
Three of us, ages ranging from 42-75, traveled on the Epic for a 5 day cruise (Cozumel and Great Stirrup Cay). We had done our research ahead of time which really paid off! Here are our take aways: EMBARKATION: Easy but long lines. Lucky for us, we were traveling with someone who was on a knee scooter so we were able to use the elevator and not wait in the line for the escalator. We arrived at 11:30am and were on the ship by 12:45pm. CABIN: We were in a handicap accessible cabin (8188) which was much bigger than most balcony cabins. There was plenty of storage, drawers, hangers, etc. Definitely bring an adaptor because there are only 2 plugs (one European and one American). Our only issue was with the bathroom. The water did not fully drain after showers so there was still water on the floor in the bathroom which made it difficult for people to use the toilet without getting their feet wet. DINING: We took advantage of the "free" 3 night specialty dining plan. We ate at Cagneys (OK) and Le Bistro (AMAZING! So much so, that we went back a second time). Cagneys did not blow us away like we thought it would (our steaks were overcooked). However, at Le Bistro , all of our meals were amazing! The Frisse salad, Scallop appetizer, Mushroom soup, Onion soup, Escargot, Filet, Scallops (main course), Veal, the vegetable puff pastry dish and every single dessert we had were wonderful. The only complaint we had was that it is situated under Cirque so sometimes you would hear a huge BOOM!, and it was the acrobats on the deck above us. We also dined at Taste one evening and Manhattan one evening. Both were good but not nearly as good as the Specialty restaurants. We ate at the buffet for breakfast and lunch, and the food was fine. The coffee at the buffet, by the way, was as good as the specialty coffee shop. Don't waste your money. ENTERTAINMENT: Pricilla and the dance show were both very good but definitely not appropriate for kids. I was surprised at how many people brought their young kids to these shows. Mandy who was our cruise director, the Dailies, etc did a great job of warning parents of the content of the shows. The talent of these dancers, singers and actors was amazing. We were unable to get into Howl at the Moon, etc. If you didn't line up 45 mins ahead of time, you couldn't get in (they didn't take reservations). FREESTYLE CRUISING: Norwegian likes to pride itself on its Freestyle Cruising but it really isn't true Freestyle Cruising. We had done our research ahead of time and knew that if you didn't make dinner and show reservations before you boarded, you probably weren't getting in. Example: We waited to book the Cirque show until we got on the ship, and it was too late. We also went to the Spa at around 3pm on embarkation day to book massages and the only day we could get in was a port day in the afternoon. Sea days were already booked. We met people who didn't book anything until they got onboard and they didn't get to eat all of their 3 specialty dining restaurants nights because they couldn't get in anywhere. My suggestion would be to book everything you can weeks before you board. EXCURSIONS: We did the Dolphin Encounter at Cozumel which was nice but not as nice as the one at Atlantis in the Bahamas. We also did the Stingray excursion on Great Stirrup Cay. That was amazing! Our guides were so knowledgable and helpful. I would highly recommend it. SPRING BREAK: We went during college Spring Break so we were prepared for utter mayhem. And it was! The pool deck was beyond capacity, as was the pool bar. Even though we are early birds, we rarely got a lounger at the pool (deck 18-non Haven side was Ok the first 2 days but then everyone else caught on). All the bars on deck 6 were packed all day long. Deck 7 bars were much more manageable, especially during the day. SERVICE: We had read horror stories about service on the Epic and how none of the employees were happy, etc. We had a totally different experience thank goodness! Our room stewart was so friendly, everyone we passed in the hallways said hello to us, the bartenders (although very over worked) were friendly, and all the servers in the restaurants were very nice and helpful. I think if you have a positive outlook, smile and are friendly to the employees, they will be friendly to you. DEBARKATION: Super easy. We walked off with our luggage at 7:45am and were on the bus at 8am. Side note: we highly recommend Go Port Canaveral for either a Park and Ride or Stay and Ride package. We flew into Orlando Airport, stayed at the Embassy Suites Airport and were picked up the next morning but the Go Port Canaveral bus at 10:30am. The same bus drove us back to the airport after the cruise. All of that was included for one price (~$100 per person). Overall, we had a great time on the Epic. Yes, it was crowded and yes it was crazy with the Spring Breakers, but we had fun! The one thing we missed from other cruises (RC and Disney) is the outdoor decks. The Epic is very dark and closed off. There is no place to walk outside to get away on the Epic (unless you go to the pool deck which is always crazy). The Epic also has very small theaters, etc. The Headliners club should have been built much bigger, etc. Would we go again? Probably but we would definitely try a different Norwegian ship first. Read Less
Sail Date March 2019
soup to nuts the best experience i've ever had regarding a true "dont lift a finger" vacation. Had a little bit of a problem with an attitude of a booking agent and i almost cancelled after being in tears. So incredibly glad ... Read More
soup to nuts the best experience i've ever had regarding a true "dont lift a finger" vacation. Had a little bit of a problem with an attitude of a booking agent and i almost cancelled after being in tears. So incredibly glad i didnt! From the point of getting to the port and throughout the entire trip i was made to feel welcome and special. Kudos to the crew and staff of Norwegian, I cant say enough about such a wonderful experience. Please keep up the good work at helping people to make such great memories. the attention to detail and anticipating what makes people happy is an amazing accomplishment. i hope to cruise again with Norweigian as soon as i can. I highly reccomend anyone on the fence about taking a cruise to do it and do it with NCL. just make sure your booking agents arent dropping the ball though. Read Less
Sail Date February 2019
Epic Starting with boarding-disaster/no Wheelchairs-blind people with canes all left to fend for themselves at bottom of stairs and escalator-no one organizing lines -one line became 2 th en 3 then a mob-countless people getting pushed ... Read More
Epic Starting with boarding-disaster/no Wheelchairs-blind people with canes all left to fend for themselves at bottom of stairs and escalator-no one organizing lines -one line became 2 th en 3 then a mob-countless people getting pushed and shoved-Utter chaos-no wheelchairs were available until after check in-took 1 hour after signing up to get it-two people came in and tried to get help for 94 year old and an 84 year old-no help at all -they had to walk-in to sign up to get a chair-10 in our group -all complained worse boarding ever? Talked to others during trip one couple with 27 cruises another with 30-we are close to 20 if u count river cruises——Platinum or plus doesn’t help outside! Toaster and coffee pot both broken on Sat Am on pool deck-toaster still broken 3 Food and service for 10 in Manhattan was very poor-many items cold or Luke warm-took forever between courses Dinner and service at Taste much better but still not hot Invited to Platinum party -went in -helped myself to wine -but no seats-we left Irish bar still the best concept yet- but service is very sketchy on the side with the pool tables-u have to flag people down and the 20 min before u get a drink—then the menu is different on the other side-both sides should be identical-I do not know whose brilliant idea that concept was -but forget it-open the whole thing up-with all the people on this ship the Irish Bar should be open on both sides-this waiting 25 min is crazy also could use one more facility of that size-maybe Italian or Greek or mixture of both/“Mediterranean Delight” Premium liquor package-somehow managed to drop Makers Mark off the list-Grey goose still on-totally arbitrary-like trying to squeeze two Buffalo nickels together to get a dime-come on -Premium is premium-stop the nickel /dime stuff-it demeans you! Pool way to small-both of them! Elevators-only 2 sets should be 3-a long wait always Service in the food areas very chaotic and inconsistent-Taste good -Manhattan terrible-Why? Now Disembarkation-rented a wheelchair from u for last 3 days-was told I could have an Escort to push the chair from my room to beyond passport -then the daily news says u can’t-so I call the desk and they say I can’t-so I told them to go across to Hotel Services and check it out-he comes back all surprised that I do have someone coming to get me-so I get a call before 7 am saying he is on the way and should he bring a wheelchair-we say no because I have one I rented from u-boy was that a mistake/ we get to gangway checkout and are told we cannot go any further with that wheelchair we have to get another one to go down the ramp-so we hold up the whole line for 15 min-then the guard checks our ship cards-mine is not working and he thinks I should go back and get a new one-my wife said no way-use hers-so finally we leave-getting over to the landslide and have to wait for a land-side pusher to take us through customs-which he did After a 20 minute wait-So we had a disastrous time on both loading and unloading. Also many times the people in our group of 10 were told one thing by one person and the opposite by another-not once or twice but many times-almost to please us with an answer-right or wrong! Most of Bar waiters and bartenders were top notch but especially if they were tipped -now this next thing I don’t know who to blame-Ordered a Southern Comfort Manhattan with sweet vermouth and a dash of bitters on the rocks-a standard for over a century-I got SC on the rocks-SC with red coloring-a glass of SC and a glass of Vermouth (mix my own I think)-the variety was amazing including a few drinks Straight Up instead of on the rocks!- Read Less
Sail Date December 2018
I booked this cruise for my family because I'd had really good experiences with Norwegian. This was quite the exception. From the start of having no one to greet us to taking 3 hours to get on the ship due to lack of employee ... Read More
I booked this cruise for my family because I'd had really good experiences with Norwegian. This was quite the exception. From the start of having no one to greet us to taking 3 hours to get on the ship due to lack of employee knowledge, system errors and just plain laziness, to the room flooding, to having no accessibility in the room for my handicapped dad to the wheelchair that was recommended by ncl's rental company not fitting in the room to poor customer service. This was the worst cruise I'd been on. After all the things that happened my parents were given $100 each on board credit. The food, food staff, ports, shows and room attendants were very lovely but the customer service desk used standard lines and showed no comparison. They knew a water pipe burst at 8pm and didn't bother to check the rooms. Then they expected my elderly parents to walk in the water throughout the night because they weren't going to fix it until the morning. If you are staying with a friend in the room beware that there is no privacy for showers and bathroom except a curtain and then you can't leave the room if the other is in the shower. Awkward. Read Less
Sail Date December 2018
High Points: Staff & Service were a great pleasure, everyone went above & beyond.. Dinning & Buffets were very good. Bars & Lounges were a pleasure. Activities available were good with many o;ptions to choose from. ... Read More
High Points: Staff & Service were a great pleasure, everyone went above & beyond.. Dinning & Buffets were very good. Bars & Lounges were a pleasure. Activities available were good with many o;ptions to choose from. Day & Nignt Entertainment was Fair. The Premium seating for Circus delay was far from Premium service or seating. I Never did get 1 slice of Bread or a good view. Shame after paying over $47 US. Ship layout was impressive as was the views. Low Points: Suite Quality Poor! Tours the WORST! Disembarking NCL Service Reps.even WORSE!! How dare NCL leave a Senior & Disabled Couple to fend for themselves SHAME!! No Lougage carts, No NCL Representive & no help to be found! Ice Bar why $25 US to enter Overpriced.. Internet Show & Overpriced EXTREME! Doctor Service CRAZY $199.00 US Plus Prescriptions! Disembarking no such thing as Priority Disembarking via Tenders!. Overall 5/10 overall experience Read Less
Sail Date September 2018
Overall we had a delightful experience aboard the Norwegian Epic. However a few things to keep in mind if you have limited mobility: 1 - Rent a travel scooter before coming - this will give you full mobility on and off the ship. ... Read More
Overall we had a delightful experience aboard the Norwegian Epic. However a few things to keep in mind if you have limited mobility: 1 - Rent a travel scooter before coming - this will give you full mobility on and off the ship. 2 - Most of the excursions through the ship (even level 1) are not conducive for anyone with limited mobility 3 - Get a scooter that can collapse to keep in room - will make it easier than having guest services take overnight to charge (but this is a good alternative) If you can - definitely upgrade to the Haven suites. We booked the Haven spa suite and I was able to walk around the room easily because there were things to hold onto. Not conducive for wheelchair though. I also was able to get a shower chair to avoid soapy slippery floors. At worst case, you can get wheelchair assistance on and off the ship. Based on all of this, we did not know we could rent a scooter beforehand and ended up renting one on the ship for a large price (could have bought one for slightly more than we rented one) but I was grateful the ship had this as an alternative. Also very grateful to the Haven concierge team for their help with our excursions and ensuring that I could get around. Loved the Haven and Specialty restaurants as well as the afternoon treats brought to our cabin each day. Delicious food and great ambiance. As a couple traveling, this offered us wonderful romantic meals, a fabulous balcony off our room to enjoy the views, have quiet space to read and disconnect with each other and see amazing sunsets each day. Read Less
Sail Date September 2018
We boarded this magnificent ship in Civitavecchia – we are a family of 4. This 7 day cruise went around the Mediterranean with a port every day bar one. The check in was easy. Our stateroom was beautiful - we had a suite with balcony ... Read More
We boarded this magnificent ship in Civitavecchia – we are a family of 4. This 7 day cruise went around the Mediterranean with a port every day bar one. The check in was easy. Our stateroom was beautiful - we had a suite with balcony – couldn’t fault it. The staff were all helpful, friendly and efficient. The food – wow - delicious, varied and plentiful. Everything was expertly organized onboard for a seamless experience. The Mediterranean sea was breathtakingly stunning and rich with culture, history and beauty. Special mention to the kids activities staff who made my boy, who has a disability, very welcome and fully included and the activities were varied, well-structured, creative and FUN. Points for improvement? Only a few minor things - The jogging track was uninspiring, it went around part of a mid ship deck, past lifeboats etc. The charges on board (drinks, internet) were more expensive than other cruises I have been on. Overall an amazing cruise and would do it again in a heartbeat. Read Less
Sail Date September 2018
We chose this cruise for the ports. We wanted to do the western Mediterranean. We were not disappointed. Everything was wonderful. The room was plenty big enough. There was more than enough storage space. Two closets for hanging ... Read More
We chose this cruise for the ports. We wanted to do the western Mediterranean. We were not disappointed. Everything was wonderful. The room was plenty big enough. There was more than enough storage space. Two closets for hanging clothes, plus three drawers. We were able to put our two large suitcases in the one closet one on top of the other. My carry on fit by the couch near the sliding doors. The balcony was large. We were in room 9224. Contrary to what some people said, the frosted glass on the toilet and shower areas was not a problem. There also was a curtain that could be pulled over to separate that area if it bothered someone. The food was excellent. We ate at the garden cafe several times. The choices were unbelievable. The taste and Manhattan room were also terrific. Shanghai had fantastic Chinese food. The staff was incredible. So pleasant and accommodating. We usually stopped at Maltings whiskey bar on the 7th floor each night. Kit, the wait server was so nice and always knew what we wanted. Our housekeeping person, Arnold, was the best. Such a wonderful man. They both made us feel special. The Cavern had a Beatles band, who were very good. Shore excursions were a little on the pricey side,but very good. The embarkation and disembarkation were fine. Was very quick and easy. Read Less
Sail Date May 2018
Embarkation and Disembarkation went well. My wife needed a wheelchair for distance and was accommodated very well. We went right to our room, it was about 11am. We really enjoyed the Cruise Director. He made the trip super fun. Food ... Read More
Embarkation and Disembarkation went well. My wife needed a wheelchair for distance and was accommodated very well. We went right to our room, it was about 11am. We really enjoyed the Cruise Director. He made the trip super fun. Food was great, although the French Restaurant was disappointing. If you travel on Epic, you must do the Brazilian Restaurant. The food was the best of any restaurant or Buffet on the ship. We stopped in Naples, great shopping. Rome - a must tour city. Florence/Pisa - we went to the tower of Pisa on our own. Its just a quick train ride (one stop) and your there, then we took a taxi. Be sure to get ice cream there, it was fantastic. Cannes, France - terrific stop. Cannes is great walking city. A Mediterranean cruise is all i will take in the future. We've been to Mexico, from Miami and LA, and to the Caribbean, but its nothing like the Mediterranean. Read Less
Sail Date May 2018
I liked the 7 day western Med itinerary and additionally it was my very first visit to Rome. Enjoyed my brief taste of Rome and Napoli as you can't see everything you want to in 8 hours. About the ship. The Epic is bizarre in ... Read More
I liked the 7 day western Med itinerary and additionally it was my very first visit to Rome. Enjoyed my brief taste of Rome and Napoli as you can't see everything you want to in 8 hours. About the ship. The Epic is bizarre in terms of layout and organization of venues and is the complete opposite of every other NCL ship I have sailed on. The Garden Cafe is in the stern instead of the bow, and the ship actually has an escalator between deck 6 and 5 for some reason. The ship is quirky in other ways with some confusing venue layouts, and the Manhattan dining room was very noisy when serving dinner. Food was a bit of a letdown all across the ship. I have eaten at most of the specialty restaurants on the Jewell class and Breakaway class ships and was honestly shocked at how some reliable dishes like Spaghetti Carbonara and Shrimp Scampi both were completely unrecognizable, as if the recipes had been changed. Only ate lunch in the Garden Cafe and food was usually good and venue was spotless clean, but very very crowded all the time. Service was always good as is usual with NCL, and when things went wrong staff always made amends with comp drinks or additional perks. Epic doesn't have the traditional NCL carpet pattern of fish swimming towards bow so you always feel somewhat lost. Read Less
Sail Date May 2018
We chose this cruise because it was included in our Wyndham timeshare package. Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in ... Read More
We chose this cruise because it was included in our Wyndham timeshare package. Boarding the ship started one hour late, which created a line of passengers snaking for 3 blocks in the searing sun with no bathrooms. During the check-in process no one could explain our "priority embarkation / disembarkation" benefit as listed on our ticket. Upon arriving on the boat, our VIP reservation was not recognized because we had an internal cabin. After a long wait with the concierge and showing VIP on our tickets, they reluctantly gave us our strawberries, wine, VIP recognition. We wanted to enjoy the various hot tub spas available on deck 15, but to our dismay they were all quite cold with cold bubbles. We also quickly learned that the cruise was catered to 2 groups: a younger crowd only on board to drink and gamble, and an older crowd on an extended vacation from Florida to Europe. The shore excursions were an absolute fiasco. Gathering for disembarkation was completely disorganized, not ADA compliant, 100% of the time late to disembark. One tour was scheduled to leave at 0800, and we did not leave the ship until 1030. This late departure was caused by the crew not launching enough ferry boats to shore. The shore excursion descriptions did not mention the lack of wheelchair access, disabled access, and walking over uneven or severely inclined terrain. There were several excursions, namely Pompeii and Rome where the elderly on the tour were physically unable to complete the tour. One every tour, there were at least 2 patrons that needed significant assistance getting into the bus. One one tour, an elderly lady fell out of the buss because she could not step safely from the last step to the pavement, leaving the bus. At every turn, it seemed like the crew had no idea what they were doing. There were voices of panic on the walkie talkies almost constantly. The musical Priscilla of the Desert, was not appropriate for the audience on the cruise. About 30 minutes into the performance, about 2/3 of the crowd walked out. If I would have known that it was a gay pride performance, I would have never attended. The constant announcements morning and night from both the captain and the "Cruise Director" were intrusive and exceedingly loud. They also offered not useful information during their announcements. The elevator wait time was, on average, 25 minutes throughout the cruise (yes, I timed it; I'm an industrial engineer). Wait times were even worse on days where there was disembarkation. Many times you had to get on an elevator going the wrong direction just to get to the desired deck eventually. "Haven" members abused the "priority" service on the elevators, reducing capacity through poor utilization. Contributing to the capacity issue was the fact that only 2 of 4 elevators showed movement at any given time. The floor and movement of the elevators were displayed atop of each elevator door. Read Less
Sail Date April 2018
Ship is too big. Lots of walking and if you're handicapped you're smart to bring a wheelchair or mobility scooter or you will have a lot of trouble. Elevators are slow and people are quick to get pushy. 4,000 passengers is too ... Read More
Ship is too big. Lots of walking and if you're handicapped you're smart to bring a wheelchair or mobility scooter or you will have a lot of trouble. Elevators are slow and people are quick to get pushy. 4,000 passengers is too crowded. Pools are crowded and the actual pool is about the size of a large bathtub. They have large tiled areas around the pool, but no sprayers so the tile will get hot fast. We didn't have much trouble with seating except in the garden café/buffet area. Eat breakfast before 7, you can always go back to bed for a few hours. Dining rooms are over packed. You need to make reservations, even for complimentary dining but you must do so before the dining rooms open. I would suggest making all of your dining and entertainment reservations as soon as you get on the ship, even before roll call. Otherwise you'll be stuck waiting at the standby line. The entertainment shows are good but again, you must reserve a spot because the theater is very small, like 500 person capacity. Our cabin (and many others said the same), was very cramped. The toilet is behind a frosted sliding door on one side, and the shower is a tube with a sliding frosted door on the other. This was an inside room. There was a curtain separating the living/bed area from the bathroom- no actual bathroom or door. So you need to be pretty comfortable with the people you're traveling with. The sink was in the vanity by the bedroom. The refrigerator was up on the top shelf, above the vanity, so you have to sit in the chair to see to do your hair at the counter and the hairdryer is below on the shelf. It's pretty weird. Beds are very hard/firm. You'll need to bring an egg crate/waffle topper for softness if you need a soft bed. Our cabin porter was fantastic. We loved him. The staff on the ship was very nice. My husband didn't get a handicapped room and that made life tough for 2 weeks. So be sure your travel agent gets proper information from the cruise line. They won't allow scooters to be parked in the hall. You have to let them take it to another floor for storage and charging. So, be sure you get a handicapped room and invest in something that is lightweight and collapsible if you have mobility problems. Food was ok, nothing to write home about. The Taste restaurant (one of the complimentary dining options), has a lot of wear and tear on the tile at the front entrance. The tiles are loose and many are broken. The ship carpet is dingy and in all the ship looks a little worn out already. The activities are mainly on the 5th floor in the atrium and mostly consists of trivia. They play movies sometimes, but they're the same 3 movies that all of the Norwegian ships show and they repeat them during the trip. They need something different and some fresh ideas. No midship elevators on the main activity floors 5-7. You have to go from one end to the other and of course on floor six, that means the casino-from one end to the other and enduring cigarette smoke. Do yourself a favor, if you're disabled, use the 7th floor to go back and fourth and then go down to 5, 4, or whatever. If you're ambulatory, there's an escalator from deck 5-6 in the casino. I found the floor along the escalator wall in the casino was uneven and I almost fell a few times. I did like the adult only pool in the back on deck 15. However, there's no shade. It's blazing hot during the day and the evening movie at 6:30 (shown on the screen), ended up facing the sun and many of us had to leave even though we had sunglasses. One thing I did like, was the handicapped restrooms. It's a single bathroom stall with an automatic door. The problem we found, were non handicapped people using it and when my husband desperately needed to go he couldn't and almost had a few accidents. Not a great cruise. I didn't like it because we felt the ship was too big, too crowded and it's not handicapped friendly. Read Less
Sail Date April 2018
We learned a lot on this trip. This was our first big ship experience, and we learned that we definitely like the smaller ships better. We like the feel of the concierge and butler knowing every single person, and them always being there ... Read More
We learned a lot on this trip. This was our first big ship experience, and we learned that we definitely like the smaller ships better. We like the feel of the concierge and butler knowing every single person, and them always being there even when you don’t call. Since the Epic is a bigger ship with more Haven suites, you don’t really get that feel as much as you might get it on a Jewel Class ship. We like the feel of the personal service. It’s just impossible to do that with all of those people in The Haven. Another big thing is that the elevators were so busy and in such high demand that it took forever to get one. Even when just going up one deck. Elevators are vital to transport Emily in her wheelchair, and it’s really annoying to have to wait. (And yes we know about The Haven room card slot, but it didn't always work. We liked Bowen the concierge, but didn’t get know him as much as we did Omar last year. Once again, this is simply because Bowen was taking care of too many people to get to know all of them personally. Omar is actually taking over for Bowen in a few weeks, and we cannot believe we missed him! The layout of the Epic is very interesting. It’s the only ship of its kind, as NCL had to cancel the order for her sister ship due to a dispute with the ship builder, STX. It was the only ship that has not been built by Meyer Werft since the Windward in 1993. The view of the outside deck on deck 7 is completely obstructed by life boats. This means that you can’t stand and watch the ocean flow by. There is also no access to an aft facing deck, since the aft is completely filled with aft facing rooms. These are some things that I absolutely love and look for in cruise ship. Sometimes it’s just nice to stand at the aft and watch the calm wake of the ship. The only place you can actually kinda see the wake is at Spice H2O on deck 15, and even then your view is somewhat obstructed. As far as entertainment on board, we loved all of the shows and parties. The Cirque Dreams show was excellent and very entertaining. We also really liked Priscilla Queen of the Desert! I really liked how they had themed parties at night at Spice H2O at the back of the ship where the big screen was. One night they had the 70’s dance party where they played music from the 70’s and everyone from that era danced along. They also held an 80’s dance party. One especially cool party that I did not get a chance to personally attend was the Glow Party where they paint your face and hand out glowing cups and glow sticks. As for service, it was always very fast. Whether we were in the Haven Restaurant, or a specialty restaurant, we always got what we wanted very quickly. I found that this time around the crew wasn’t very welcoming and happy as usual. They kinda seemed burnt out and tired of their jobs. They still did an amazing job. Better than any other cruise line we’ve been on! We had never been to any of the ports of call on this itinerary except for Cozumel. I'd have to say that Grand Cayman was my favorite port because of how beautiful it was. We never felt unsafe or threatened in any of the ports. I don't think we will be booking an itinerary with Great Stirrup Cay anytime soon. We liked it, but it just wasn't as great as it's all hyped up to be. I think that NCL took everything they did wrong on GSC, and fixed it on Harvest Caye. We thought Jamaica was fun too, but probably wouldn't rush back there anytime soon. When booking in The Haven, you get all five Norwegian “Free” at Seas perks. We ended up upgrading the free 1GB of internet to unlimited, and adding 2 additional dining packages so that the other two of us would have it. Only two of us had the Ultimate Drink Package (one of the perks), and that seemed to work out just fine for all of us. We used our shore excursion credit to pay for $50 of the beach club in Jamaica. I know that’s only four, but the friends and family sail free perk did not apply to our sailing. A complaint that we had that had nothing to do with the ship or the cruise line was the loud and rowdy kids in The Haven. I get it, it’s spring break, but after 10 PM it’s just reckless and obnoxious. The people in the suite next door were up yelling, screaming, and blasting music into the late hours of the night. One night we even called security, but they were still really loud. We might have been a little bit petty and banged on the walls at night and in the morning while they were trying to sleep. Disembarkation was FAST! It was within the blink of an eye! I looked at my watch in our stateroom at 7:33, and when we were on the curb at 7:49. 16 minutes. Way to go Norwegian! We also had a little surprise waiting on the curb. We had booked a limo to come pick us up a couple months back. It was so cool! I’ve never been in a limo. It kinda lightened the blow of having to get off the ship. Now that it’s over, we keep doing things like waiting for someone to put napkins across our laps at places like McDonald’s or Olive Garden, and waiting to be escorted to the front of long lines. I even tried to pay with my ship card somewhere! It didn’t work if you didn’t already know. Whoops. Back to reality, am I right? We’re headed home and the Norwegian Epic is headed to Barcelona on a 15 night transatlantic cruise for her summer cruising season. I would like to say a huge thank you to Norwegian Cruise Line for another unforgettable cruise! Even though we don’t have another cruise booked YET, we will definitely be sailing with them again in the near future! Read Less
Sail Date March 2018
This was my seventh cruise with NCL and my second on the Epic. I find that every time I travel with NCL my opinion of them decreases. I believe NCL should be advertised as a family and children friendly cruise line and discourage ... Read More
This was my seventh cruise with NCL and my second on the Epic. I find that every time I travel with NCL my opinion of them decreases. I believe NCL should be advertised as a family and children friendly cruise line and discourage adults without children, or who are not in their 20s from travelling with them. On this trip to the Caribbean there were many unsupervised children - they were throwing food, changing the signage on the cabin doors (to do not disturb so the cabins didn't get made up), swimming in the hot tubs, throwing stuff overboard, and screaming at one another across the balconies, to name a few things. Parents seemed happy to ignore these activities. The 20 year olds weren't much different, getting seriously drunk and screaming at each other, and occupying the hot tubs for hours at time without letting others in. The food was good but on several occasions (especially during breakfast) our orders were incorrect (missing and incorrect food items). Cagney's was quite good though. On the second sea day we were up on deck at 830 and there were no chairs to be had, as people had set there stuff down and even though they did not occupy their seats for hours the did leave their towels on chairs so as to let others know they were theirs. We had the 'free' drinks package which was handy and the bar service was very good. Our cabin was very cramped and I did not like the frosted glass bathroom as it was obvious what was going on in there - and the frosted glass offered little soundproofing. The sink is also in the main cabin which can make washing a bit challenging if travelling with friends. The Epic is not very wheelchair friendly making access to the Taste dining room quite difficult as one of the two sets of elevators does not go to the fifth floor where it is located. Also included in our package was 250 minutes of 'free' wifi. While I thought this would be useful to stay in touch with family, there were so many people on board using wifi that it would take up to 5 minutes for a webpage to load, if it loaded at all. So I image of the time I spent using the wifi plan, I probably spent 20 minutes on the internet, the rest was 'page loading' or 'this page cannot be displayed' time. As we have experienced previously, the customer service from the guest services staff is terrible. There was a charge on our account that we did not make and we went to guest services to address it. The gentleman at guest services was rude and basically said it wasn't his problem. We've had previous problems with NCL guest services, including being yelled at for completing a guest survey they didn't like about the spa services. One of our stops was to Great Stirrup Cay which is an NCL owned island (I assume). We tendered over which took approximately 45 minutes from waiting for the tender, boarding hundreds of people and disembarking. The area was nice but the water was challenging to get around in due to the rocky bottom. Lunch was provided there but the lineup was giant. We did not wait for food but we were told by another guest that he waited 45 minutes for his tacos. The entertainment was okay but as we'd travelled on the cruise before we had seen all of the shows. The Beatles, Burn the floor, Pricilla were all repeats of the cruise we took a year ago. However, Pricilla was still pretty good. I do think they could add a few more games (trivia etc) and perhaps some new shows as there wasn't much going on that didn't require an extra fee. While I have enjoyed NCL over the years, I think it's time to move up to a more adult-friendly cruise line. I am not a big fan of having food thrown at me or listening to screaming children or drunken college kids while on vacation. Read Less
Sail Date March 2018
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the ... Read More
Extra perk offers were not enough to do this cruise again. Mini suit beds are hard and to short even for a 5'11 man feet hung over the bed. NO deck chairs available the entire cruise. People reserving deck chairs very early in the morning even though not used in alot of cases until late morning or early afternoon. NCL di d not enforce the 1 hour reserve chair rule even after complaints from passengers. The food top deck was bad and no change in menue same old same every day. Runny eggs and greesey bacon for breakfast. Long lines top deck for the bar taking as much as 20 minutes to get a drink. Top deck di d not have enough chairs to accommodate the number of people on board. Lounge entertainment was almost non existent except for a guy with a geutair. AS FAR as I'm concerned my wife and I was robbed $3600 for this cruise. NEVER AGAIN! Read Less
Sail Date March 2018
Had a percentage off and decide to go. It was a very noisy trip and the layout was terrible. I use a scooter and picked an accessible cabin near the aft elevators. You cannot get to the dining rooms without going all the way down to the ... Read More
Had a percentage off and decide to go. It was a very noisy trip and the layout was terrible. I use a scooter and picked an accessible cabin near the aft elevators. You cannot get to the dining rooms without going all the way down to the forward elevator and then all the way to the back. Why put a restaurant in the middle of the ship that goes all the way across. The same was true of the casino. Never again. Food was good. As was the entertainment. It was just too noisy. The pools were too crowded. Towels laying everywhere but hardly anyone sitting there. The stewards were ok. Not great. Couldn’t engage in a conversation. 2 days room was never touched. And why does ncl take you to their private island that has no pier???? Those with wheel chairs or scooters could not go ashore. Never ncl again. Read Less
Sail Date March 2018
The service was not very good. Called guest services for distilled water when arriving on ship. Never got till the next day when I asked the cabin boy for it. He had for me within 5 minutes. My husband needed it for his sleep apnea ... Read More
The service was not very good. Called guest services for distilled water when arriving on ship. Never got till the next day when I asked the cabin boy for it. He had for me within 5 minutes. My husband needed it for his sleep apnea machine. Because there were 1600 spring breakers on the ship it was very hard to get a drink. Each bar only had 2 bartenders and they seem to cater to the young ones. Ship needed to be more prepared for the young drinking crowd. A cudos to the crew for recovered the person who fell overboard. They did an awesome job retrieving her in the pitch dark blackness of the ocean. The ship was way to large for us as we kept getting lost trying to find our room. Will definitely use a smaller ship next time and not during spring break ever again. Thanks for asking my opinion. Read Less
Sail Date March 2018
We (me 54), husband 56, son 34, and daughter 30. I had read a bunch of negative reviews prior to my cruise. I am happy to report we had a great trip and did not encounter negative attitudes, poor food, and service. We had two rooms. ... Read More
We (me 54), husband 56, son 34, and daughter 30. I had read a bunch of negative reviews prior to my cruise. I am happy to report we had a great trip and did not encounter negative attitudes, poor food, and service. We had two rooms. I was in 10272 handicap room and my kids had 10282 and inside. I had little to no wait for elevator (except muster drill). People were friendly and let me in on my walker or mobility scooter. I was known as 'hot rod' from folks we traveled with in elevators. The ship was clean and our room was ok. The only negative for our room was the lack of water pressure. I have long thick hair and it took awhile to rinse. One thing to note in HA room so there is no couch. There is 1 chair at the desk. I sat on my scooter and hubby in the one chair. The balcony was fantastic. It had 2 loungers, 2 chairs, and a table. We are balcony people. We spend quiet a bit of time on the balcony. The kids also came over to hang around on the balcony. We encountered smoke smell twice during cruise. Luckily it did not happen often. I could not tell where the smoking was coming from. We participated in lots of activities and had fun with that. Only once 2 Sea day were it was hard to find chairs. The deck patrol was putting stickers on chairs that remained empty. We happened to be right there when he romoved the items on chairs. We sat down and had a great afternoon. The people never returned. Food was yummy. MKe sure you try the this chicken wings at O'Sheehans. They are addictive. We tried everything on their menu and Ll were very good. If you want the full menu you must sit in the restaurant. At the bar you get pub stuff only which was not an issue for us. We ate all Cagneys, La Bistro, Moderno, and Teppanyaki as our specialty dinners. Cagneys shrimp cocktail was delicious. We all got steaks and they were cooked correctly. La Bistro (just me and hubby-date night) was definitely our favorite dinner of the cruise. We both got onion soup and filet. My husband is not really a desert person. I ordered the cream puffs and chocolate fondue. I gave him one of the three cream puffs. He loved then and asked for the last one also. Next he dove into the fondue and loved that two. He went to town on the deserts. Teppanyaki was fun. We had a good group at our table and the. He's was. Hoot. Everyone's food was delicious and plentiful. Try the Wasabi drink. It is sweet not hot. Moderno was interesting. I am not a huge meat eater but I heard the salad bar was good. I was disappointed that the salad bar had so few options. My family ate LOTS of meat. I like the sirloin and filet. Chicken was good as was the pineapple. I played in the casino every night for a bit. Did not win a thing. Not even enough to play for awhile. I expect to lose the budget I brought, but normally it gives you some things to play on. Burn the Floor was good. Pricilla of the Desert was l o n g. Not my cup of tea. Not the subject matter, just didn't care for show. And yes there were a bunch of kids there even though they announced three times it was not appropriate for kids. Bartenders were friendly and I never had to wait long for drink. We do tip $1 per drink. Not because we have to, but because they are working hard. You will enjoy the ship and all it has to offer. Happy Sailing Read Less
Sail Date February 2018
The entertainment onboard the Epic is the BEST at sea!! Production shows, musician, and variety of entertainment are all amazing!!! The staff is also wonderful... very attentive, helpful and friendly. The ship's layout is very ... Read More
The entertainment onboard the Epic is the BEST at sea!! Production shows, musician, and variety of entertainment are all amazing!!! The staff is also wonderful... very attentive, helpful and friendly. The ship's layout is very poor. There is no mid-ship elevator... and either end elevator is missing at least one floor, meaning you frequently have to walk from one end of the ship to the other to take the elevator to your destination. For anyone with any difficulty walking the 1000+ feet length of the ship (as is the case with my mom), this ship is VERY difficult to navigate. Embarkment: Port Canaveral doesn't have any wheelchairs available until you've already gone through security (read: long line standing and waiting), and walked the length of the entire terminal and gone through your registration process... THEN you can get a wheelchair to board. Food: The only specialty restaurant we dinned at was Shanghai's... the service was great, the food was marginal at best. The buffet was loud, crowded, and food was average to poor. BUT... we ate MANY means in The Manhattan Club and O'Sheenahan's. Service in both of these restaurants was great and the food in Manhattan Club was spectacular!!! Plus they have live music, a dance floor and avery quiet/upscale atmosphere. Taste serves the exact same menu as Manhattan club, but is less formal. Taste is also much louder and we didn't enjoy it as much. The outdoor dinning was impossible to enjoy because there was always so much wind up there. One morning we ate there, and the wind blew the coffee out of the cup!!! Breakfast ANYWHERE on the ship is marginal at best, and basically is over at 9 or 9:30am. There is a large 'gab' mid-day when the only place to dine is O'Sheenahan's (but their food is great). Entertainment: DON'T MISS Burn The Floor!!! It is amazing!! Also the dueling pianos in Howl at the Moon were great!! Priscilla Queen of the Desert was a hoot, with amazing costumes, wigs, music, etc... but it is NOT for those who are easily offended. Cirque Dreams was a wonderful show, but the food was poor. Buy the standard ticket & skip the meal. DO try to take part in the activities in the atrium... game shows, dance lessons, singing contests, etc. At first I thought this was silly and didn't want to go... but once I DID, I wished I'd gone sooner! The staff makes these shows amazing! Plan on attending the "GLOW PARTY"... it is REALLY FUN!!! No matter your age, you'll find it a real trip. Also, this is the first ship I've been on that specifically made accommodations to help single travelers meet fellow passengers. Stateroom: We were in a Family Balcony Mini-suite. The room was quite large and has TONS of storage!! We put everything away and still had several empty cupboards!!! The bathroom wasn't as bad as I thought it might be... BUT our 'shower' was in a tub and it had a VERY high side (much higher than yours at home would). VERY difficult to get in and out of. The balcony was large but the chairs were in poor shape, and one was broke, plus only table there was a tiny little side table... not room to eat there. The hallways are a bit confusing, but what ship isn't? Some other thoughts: Additional charges: THIS was one of the real bug-a-boos on this cruise... I felt like I was being nickle and dimed to death!!!! The beauty of cruising is it's all inclusive... not with Norwegian! Even the "complementary" restaurants have menu items that require an 'up charge'. And of course, there are about half the restaurants that are specialty and require an additional charge. PLUS... if you want a Pepsi (they don't have Coke) anywhere, be prepared to pay! I hate the way they bill the gratuity, daily/per person on the bill. It makes your bill VERY lengthy and it felt like every time I looked at it it was another page long!! Many of the onboard 'activities' required an additional charge, and even the Cirque Dreams show (without the meal) requires an additional charge. AND... although they sell this as 'free style cruising'... you must make a reservation to do anything!!! I understand that with 4000+ people on the ship, but it really removes any option for being spontaneous. Also... there is no central atrium... no mid-ship elevator... and the elevators that are there, are totally enclosed and dark!!! When I saw the first one open, I felt like I was stepping into an elevator in Las Vegas in 1980! Overall the ship's entertainment and staff were AMAZING and in many ways made up for the defects of the ship itself. However I doubt I would take Epic again... the ship was too big and had too many people on board. Read Less
Sail Date February 2018
Our daughter has cruised this ship before and liked it. Liked the restaurants and entertainment. Did not like the smoky casino. Also, the elevator nearest us did not go to 5th floor. This was a major inconvenience. Would like to try ... Read More
Our daughter has cruised this ship before and liked it. Liked the restaurants and entertainment. Did not like the smoky casino. Also, the elevator nearest us did not go to 5th floor. This was a major inconvenience. Would like to try another ship out of Port Canaveral. Shore excursion folks could not help us in determining if excursions would accept a disabled person. Guest services did not know about access on shore excursions. This disability office did not help either. After docking at Cozumel we discovered we could have done an excursion after all. Visited the spa services of acupuncture and massage/mini facial. Appreciated the special prices on port day. We saw the Newlywed Game, Cirqe, Priscilla: Queen of the desert, Burn the floor and musician/illusionist. Enjoyed all of them. Liked the evening music by Ben. Major complaint was the casino. It smells so bad and and makes the other floors smell, too. Read Less
Sail Date February 2018
We went on the Epic and unlike most of the other smaller ships this ships layout was bad and no conducive to travel around the ship. The casino allowed smoking which could be smelled in a restaurant and venues. The shops were in the ... Read More
We went on the Epic and unlike most of the other smaller ships this ships layout was bad and no conducive to travel around the ship. The casino allowed smoking which could be smelled in a restaurant and venues. The shops were in the middle of the ship and when a lot of people were shopping it did not allow people to flow by to get from one end to the ship to the other. You had to go thru the shops. On the pool deck when they were performing and people gathering to listen or dance again you could not get around all the people standing there. For a disabled person it was not very good getting around. The staterooms layout was so bad it is hard to explain. The bathroom toilet was in one section and the shower was on the other side. A curtain was provided, and doors to close off. I could not go out in the balcony without waking up my wife. there was no curtain to segregate the room. The Stewart was great along with the boss which helped out a lot. Read Less
Sail Date January 2018
Nothing blew me away about this ship. It was a nice ship. The staff was friendly and accommodating. The food was not that great. I went on the Norwegian Pearl a few years ago and remember the buffets and other restaurant foods being ... Read More
Nothing blew me away about this ship. It was a nice ship. The staff was friendly and accommodating. The food was not that great. I went on the Norwegian Pearl a few years ago and remember the buffets and other restaurant foods being really good. This food was sub-par. The entertainment was actually really great on the ship - the best thing about our trip on the ship I think. One thing that did bother me about the food was that if you wanted to eat at a specialty restaurant, you really need to book those places a good amount of time in advance on this ship. I think that the included food was just not good enough and folks ended up buying up the dining package. We couldn't get reservations until almost 10 pm anywhere. Cagney's was booked for the whole week by Sunday (cruise left Saturday). They should really allow for some walk in people that don't want to plan every minute of their vacation before loading the ship. There is not enough information for disabled passengers anywhere. My grandmother was traveling with us and had a motor scooter. She can walk, but not really without a walker or assistance and cannot easily climb stairs or lift her legs very high. No where on any of the excursion descriptions does it give any indication of regular activity involved that may be limiting for some. Most of us can climb 5 of 6 bus stairs and not think twice about it, but for my grandmother it is a huge deal. Also there is no scooter storage on most group transport vehicles. it just needs to be outlined better and planned better as there were many folks on our cruise with handicaps. They should be able to enjoy simple excursions as well. They ended up having to cancel 2 of the 3 excursions booked at the last minute. My room was always neatly made but I really never saw my cabin attendant. I didnt have a hair dryer in my room and couldn't find her/him to get one until Thursday. The shore excursions were not really anything that I was interested in. We unfortunately got an itinerary change due to all of the storms (understandably) but I have been to Nassau countless times. Falmouth, Jamaica didn't seem to have much around at all, and from what I understand, most excursions were out of Ochos Rios - which took an hour bus ride each way. I liked the Bamboo Beach club, the people were incredibly friendly. The drinks and food were not great, but were included. It was a great trip because of the people I was with. The ship was nice enough and I got to lay in the sun and take advantage of the Unlimited Beverage Package (which is by far so worth it and I really hope to be able to book another cruise when this is a free option again!) I look forward to another cruise with Norwegian, but definitely on a newer ship I think. Read Less
Sail Date December 2017
This was our 3rd time on this ship and although not our favourite it has many things in its favour. Public and entertainment venues are mainly on decks 5 6 and 7 and I still get confused on where things are and how to get to them ... Read More
This was our 3rd time on this ship and although not our favourite it has many things in its favour. Public and entertainment venues are mainly on decks 5 6 and 7 and I still get confused on where things are and how to get to them lack of sea views and signs pointing to front and aft means very disorientating and can end up with long walks if you head the wrong way! pool deck always busy and can be windy-spice H20 at aft tends to be quieter and adults only during day-also tends to be more sheltered from wind Entertainment[ despite a previous review] is free of charge with exception of Cirque and that is for the meal-think of it as a speciality restaurant with entertainment You do have to pre book reservations for some which is due to limited seating-however there is option to get in on standby It ranges from big show-Priscilla Queen of desert which will divide opinion as is adult oriented but I personally loved it other options include Escape the big top, Howl at the moon, live bands in Cavern club to sitting in bar listening to piano or guitar players. They have also started to utilise the big screen at Spice H20 to show movies on an evening. Restaurants-there are several free options and more speciality with extra charge so plenty choice. There is also option of limited choice room service which attracts a charge. We had a balcony cabin and found it fine-bathroom set up didn't bother a couple married over 30 years! some cabins on deck 8 and 9 have uncovered balconies pros -open view with no roof restricting plenty of sun if you want it[and sun on your side of ship! cons-no shade if you want the opposite of above no privacy as people on decks above can look straight down onto your balcony Thermal spa-$159 for week long access to Jacuzzis steam and sauna rooms heated loungers and a lovely open area at aft with padded loungers which makes up for sea views lacking on other public areas of ship Access is usually not included if you book a treatment such as massage I say usually because they do run spa specials especially on port days and I saw that 1 hour access to Thermal Spa post treatment was one offer I booked a 75 min special for $139 plus 18% gratuity which included full body massage foot and ankle massage scalp massage and mini facial for about half of those individual treatments would normally cost still expensive but a very good massage Drinks-the UBP Ultimate Package is pretty much offered as a free perk on most bookings and UK bookings you don't pay the 18% gratuity on value of it as you do if booked in USA Purchasing it yourself $89 per day plus gratuity is pricey but given costs of individual drinks it's not as hard as you would think to break even. Controversially it doesn't include speciality coffees from atrium coffee bar or bottled water. Shore excursions-we always book our own with reputable private companies in a small group made up of fellow tour mates from roll call. I do however like to collect the ship shore excursion leaflets and compare what we paid versus their big bus excursions-we nearly always find we paid much less And finally talking about roll calls find yours pre cruise and if there is a meet and greet planned go to it Ncl provide refreshments and several officers turn up. They also provide a card with contact numbers of head of departments If you have an issue your cabin steward or guest services cant resolve a call to them can work wonders. They would prefer to be able to resolve on board rather than reading about it after the event in form of complaint here on Cruise Critic Read Less
Sail Date October 2017
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 3.7
Dining 4.0 3.8
Entertainment 5.0 4.0
Public Rooms 4.0 3.8
Fitness Recreation 4.0 3.9
Family 5.0 3.9
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.7

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