We are a couple of 65 year olds, who have not sailed with HAL before, but this was our fourth cruise. The embarkation process at Civitavechia, Rome, was speedy and efficient. Our luggage arrived in our stateroom 6003, just as we did. Our cabin was specifically for a disabled traveller, as I have mobility problems and use a scooter. The stateroom was situated right at the prow of the ship on the ...
We really enjoyed our trip and had a lovely stateroom with balcony (7011). We have travelled Holland America before (Veendam, Vollendam and Statendam), all of which we enjoyed. We had never been on Noordam before and have to say that the ship design is not to our liking. Some bizzare planning meant that Greenhouse staff at reception desk were continuously interrupted by guests travelling through ...
We have just competed our 11th cruise on a 22 night HAL Mediterranean cruise. Itinerery was great as was cabin amenity. Cabin boys were friendly and attentive. However standards have dropped since our previous two cruises with HAL. The lack of variety and poor quality of the food was our main disappointment but a number of smaller issues also were frustrating. Incorrect and overcharging to our ...
We picked this cruise especially for the ports of call. First time on Holland America. We were delighted to find the passengers mainly mature adults and that the staff welcomed family groups, many celebrating special reunions or other occasions. The staff was very kind and helpful to elderly passengers, many in wheelchairs or using walkers. However we found our cabin suite older and not as well ...
This was our 1st cruise so cannot compare to others - however a few points that may assist future cruisers on this ship & line.
On Service: Could only class as average. The cabin and floor staff are Indonesian - nothing racist here, but sometimes requests get lost in translation. ie they never got the room service right [ which they promote you to use] tea & milk - no milk! On reqest for milk, 2 ...
As usual the service, was exemplary. We have sailed previously on Zaandam, Zuiderdam, and the maiden season of Niew Amsterdam. So, we felt right at home almost immediately when we boarded Noordam at Barcelona.
The Collector Cruise was also a new experience for us but the connection between the two cruises was handled seamlessly, with no interruption in our itinerary. We booked our own air, but ...
First i must say we have never cruised before and didn't really know what to expect. We choose the cruise primarily for the itinerary and style/size of ship.
The pick-up at the airport was a little disorganised in that the representatives walked very fast losing people along the way with no instructions given for where to pick-up the coach. The luggage was gathered together and left unattended ...
Getting on board was easy as can be. We were really happy with that. No queues and in we went. Our room was in the open way between the stairs to Lido food and the lifts. I thought from a previous review this area was a balcony problem and also not sure I would be happy with the room being where it was. Turned out I had nothing to worry about. Room was great and the water being washed in the ...
It may be somewhat of a shock for readers to read a less than perfect review of this ship following other glowing reports listed on this site so I will try to be totally honest and fair regarding our recent trip on the Noordam.
Our arrival at Leonardo Di Vinci airport was less than inspiring we dragged our cases out and had to follow someone in and out of the crowds in the terminal, dragging ...
We took a 20 day cruise (16 ports of call) with Holland America on July 16th 2012 and the first thing they do is loose are luggage. The one with $2,000.00 worth of RX's in it.! The Cabin boy put it in someone else's room and they had to do a search of the ship to find it, 8 hours later we received it thank god. the bag had are cabin number on two tags, one red and are name on three tags, but ...