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89 Bayonne (Cape Liberty) to Caribbean - Eastern Cruise Reviews

Our first cruise on the Anthem was March 2018. In a little over a year, there has been a general decline. Coordination was poor in several areas. We had Anytime Dining. When asking for a table for 4, you would have thought I asked for ... Read More
Our first cruise on the Anthem was March 2018. In a little over a year, there has been a general decline. Coordination was poor in several areas. We had Anytime Dining. When asking for a table for 4, you would have thought I asked for nuclear codes. Some nights, it took 4 or 5 staff members and several radio discussions to get a table assignment. One night, they sat us at a table in the hallway used by wait staff. We even had other cruisers sitting on a sofa next to us. Another huge step down was the Cruise Director. Last year we had Clo, this year Mitch. I know people seem to love Mitch, but I just don't see it. Mediocre Mitch. The CD Entertainment Staff was also a big step down. Last year, they were humorous and engaging. Not so this year. Technical difficulties appeared everywhere -- multiple shows rescheduled due to technical difficulties; Name that Tune only had 7 of 10 contestants due to technical difficulties; Royal IQ app that couldn't connect many times; the North Star didn't work in the 9 day cruise. But the big problem was in our friends' cabin (8222). Bed bugs were found on day 6. After one night, they had itching backs and thought it was soap. Looking past the huge miss on turn over day 1, Royal handled this horribly. A general message was left on their phone. What??? Someone should have met them when they came back on the boat or in their room, not a phone message. They were downgraded from their suite to a balcony, all their clothes and belongings taken away in clear plastic bags down the hallway. Royal dropped the ball again when NOTHING was offered to them. Show empathy, guest services, and throw them a specialty restaurant dinner while you figure out the next step. Throughout the days ahead, the only thing Royal offered was a future cruise credit for their original amount. Everything else was asked for by my friend. They did comp a cabana at Labadee and a specialty dinner, but only after they asked for it. Royal offered an onboard credit for this cruise. When my friends asked for the money to be changed, lower future credit and larger current cruise credit, corporate turned them down. They then received a form letter describing how they were unhappy that their cabin did not meet their expectations. Since when was a bed bug free cabin an "expectation". Read Less
Sail Date June 2019
We've cruised 20+ times, maybe 8 times with RCL. We chose this big ship because of the Caribbean ports on the itinerary, because we found a 'deal' on the price and because we wanted to check out this giant marvel of a ship ... Read More
We've cruised 20+ times, maybe 8 times with RCL. We chose this big ship because of the Caribbean ports on the itinerary, because we found a 'deal' on the price and because we wanted to check out this giant marvel of a ship with every sort of bell and whistle: bumper cars, rock climbing wall, iFly [skydiving tube], NorthStar [elevated look out] etc. The ship is beautiful. The ports, particularly St Kitts, were lovely: we highly recommend the St Kitts Catamaran Sail and Snorkel with the crew of the Eagle, a sail and power catamaran with a hull built locally. We booked this thru the ship, prior to boarding. Smaller boat, without the over the top party boat atmosphere and hundreds of people: only about 25 of us were on board, the guys were safe, fun, friendly and professional. Our cabin attendant [Patrick, deck 11] was very good, friendly and professional and was able to get new batteries for the tv remote when it stopped working. Also our waiters, Katut and Ikatut were lovely young guys, very good waiters and just really nice people. Our Head Waiter was gracious and made every possible effort to ensure I was able to eat safely despite my food allergies. Thank you, guys. Back to the issues with the ship. The ship is full of technology but much of it doesn't work. It felt like a brand new ship still working out the kinks, but it has been sailing for four years now, so it should not feel like that. Sure, there is a cool Robot Bar, no wait staff just two robot arms that make your drink. Except, the robot arm places a cup on the table, it falls over, the robot arm cannot tell that so it pours the drink into the cup anyway...which then drips all over the counter and the floor. We saw this happen several times. The person who bought the drink that is now all over the floor, had to go find a human to make them the drink they had paid for. There are cool interactive ship maps on every deck. In an 11 night cruise, we never saw one that was actually working. We wanted to swap our tix for one of the evening shows. Shore Excursion staff said we couldn't do that because it was sold out. They didn't check with anyone, they just said that. And besides, she said, we can't do that, you have to ask at Guest Services. So we did. They swapped our tickets, we went to the show time we wanted and of course, the show was not sold out and there were lots of empty seats. This to me is clearly a training issue. The staff are overworked and under trained and their first answer to every question is 'no' hoping you will go away. We bought alcohol ashore, knowing it would be confiscated upon our arrival back to the ship and given back to us when we disembarked. We know how this usually works and are ok with that. However, on the last day, we asked four staff in different departments before finding someone [the wonderful Patrick our cabin steward] who could tell us our booze would be delivered to our stateroom after dinner that night [and it was]. This is what we expected, but the fact that four staff did not know/did not have an answer for us, was disappointing and odd. The three shows you have to book before hand - they are ok, but nothing memorable. Spectra's Cabaret is weird and the music is awful. The whole show is designed to show off the technology in the "270 Lounge". The BEST performances of the cruise were the young man, part of the troupe of onboard singers and dancers, who delighted us all with his tribute to Frank Sinatra. He played to a full house; people were sitting on planters just to be in the room. This was a little known show one afternoon of a sea day near the end of the voyage. You have a star there, you should respect him more and make more of that show. The other highlight was 'Joyce and Friends" which was, I think, the brainchild of the staff themselves, a group of the young talented singers and dancers onboard who sang for us in the Schooners Bar one night. There were dancers who don't necessarily sing for a living, but who are really terrific and so enthusiastic and supportive of each other. Again, the cruise director has gold in some of these young people, but all he talks about is the technology in the 270 lounge. People are always more interesting than techie toys. The food was ok, but not memorable. [Although I very much appreciate the care and attention from the Head Waiter and from Katut and Ikatut our waiters to keeping me safe with my food allergy]. There is just something off, about this ship. Maybe it's the senior management, maybe staff are overworked and exhausted on such a big ship. I don't know, but the overall customer service was lacking. I think they need to look after the details, and get back to basics. Tech will only impress if it works, and people appreciate good customer service. Read Less
Sail Date November 2018
I have been on many other cruises, and this was my 3rd on Royal Caribbean. I got married on a RC cruise ship (Adventure) in 2004. I was disappointed. While I had a great time vacationing with my family, and the cruise itinerary was ... Read More
I have been on many other cruises, and this was my 3rd on Royal Caribbean. I got married on a RC cruise ship (Adventure) in 2004. I was disappointed. While I had a great time vacationing with my family, and the cruise itinerary was great, I was very disappointed in many aspects of the cruise. 1. The food was underwhelming. The Windjammer is way too small to accomodate 4900 passengers. There were times that no new people were allowed in to the Windjammer due to lack of seats. There was very little change in the menu at the Windjammer. Same things every single day and it seemed everything was cooked with a ton of MSG because we all got headaches after eating meals. 2. We booked this cruise for the activities such as the North Star, roller skating, bumper cars, IFly, rock climbing wall, basketball, etc (we brought our 11 year old son and 12 year old daughter). Many of these activities were only open for 2-3 hours a day! And many of them required reservations. If you didn't have a reservation by day 2 of the cruise, you were not able to do certain activities. They really should staff the activities department better so that everyone can try them out! We finally were able to get a reservation to the North Star, but we had to leave an island 2.5 hours early to go on it. When we got there, there was a technical difficulty and the North Star was not working. Very frustrating! 3. Entertainment - there are 2 shows - the quality of the shows is good - however, unlike other cruises, you need to make reservations to see these shows and if you didn't know you needed to make reservations prior to the sailing, it was difficult, if not impossible, to get reservations once on the ship. So assuming you got reservations like we did in advance - the Gift also had technical difficulties and had to be canceled, leaving us with literally nothing else to do that evening. They did do the show the last night and honored all the reservations from the canceled night. Other than these two shows, there was a great group called Mo5aic that performed one night and a comedian juggler another night. Other than that, there were no other shows in the main theater. That means that 5 out of 9 nights we had nothing to do!! We don't drink and were really looking forward to some good entertainment. 4. The fitness center was great. Have to give credit where credit is due. Only problem here is the sauna. Unlike all other ships, there is no sauna in the Anthem's fitness center. If you want to use the sauna, you have to book a spa treatment and use the sauna for $$ in the spa!! Not cool, Royal Caribbean. Not cool. 5. We loved our waiters in the Main Dining Room. Ian and Oliver are great. Super great service by them, though the food was very salty and didn't vary much in the dining room either. Read Less
Sail Date August 2018
The staff seemed miserable and acted like they were doing me a favor when they provided any service to my family... other than our 2 regular nightly waiters and about 2 bartenders from the pub, service across the ship was awful. In ... Read More
The staff seemed miserable and acted like they were doing me a favor when they provided any service to my family... other than our 2 regular nightly waiters and about 2 bartenders from the pub, service across the ship was awful. In addition, everything was a la carte when it came to the extras. There was a charge for every restaurant but the main dining hall, and prices were up to $50 or more per person. The internet doesn’t work in the dining room... the whole reason we got the incredibly overpriced internet package was to keep our young kids entertained for an hour! So much for that! The website was awful and had almost no information... embarrassing! We just got off today and I cannot even form a coherent complaint, as we’re so pissed off. Also, we were sold on our twins being allowed into the kids club as long as they were potty trained as their birthday is the same month of the cruise.. total fabrication. They claim 3-5 years of age but will not except any child who cannot listen and participate fully in group activities and will not assist with anything potty related, not even straighten shorts let alone deal with the sanitary aspect of the situation... crazy because I witnessed them screaming at people to wash their hands before eating but will allow feces filled toddlers run wild touching any and all toys... There is a reason why kindergarten starts at 5 and it’s because it’s DEVELOPMENTALLY appropriate. Staff could care less about interaction as they were more focused on finding a preschool infraction that would allow them to kick age able children out, forcing parents to pay for babysitting. We did not have a shot at getting our children in kids club and the sales person certainly implied the exact opposite We give this a poor/average rating because we celebrated my parents 50th anniversary so being with my amazing family was just awesome. The weather was perfect and our kids behaved! Also, make sure you have them remove the auto-tip as it’s insanely expensive on top of all the other extra charges you’ll incur. Drink package was $500/person and it if one person in a cabin got it, anyone over 21 in that cabin was required to get it too. Read Less
Sail Date August 2018
Starting from Cape Liberty, the embarkation process was a nightmare. We spent over 2 hours in an Uber less than a mile from the ship trying to get to the terminal. There were 2 college-aged "Traffic Enforcers" who did not but let ... Read More
Starting from Cape Liberty, the embarkation process was a nightmare. We spent over 2 hours in an Uber less than a mile from the ship trying to get to the terminal. There were 2 college-aged "Traffic Enforcers" who did not but let the traffic back up for miles. Once we got to the terminal everything finally began flowing smoothly with the exception of the overcrowded security lines. During the lifeboat drill, we were shown 2 videos which were difficult to watch due to the number of people crowded into the muster stations. Shortly after we were stuck wondering through large crowds of people in order to get from the rear of the ship back towards the front. We have sailed on many other Royal Caribbean cruises such as Freedom, Oasis, and Allure of the Seas several times with fantastic results. However, the Anthem of the Seas was a huge letdown. The service and food were subpar at best. The menu selection was poor and the buffet repeated itself nightly. The windjammer marketplace was consistently full for lunch, and the staff did a poor job of cleaning off the dirty tables for new people to sit down. The main dining room service was slow and left us waiting 30 minutes before anyone asked if we wanted drinks. The two shows, "We Will Rock You" and the "The Gift" were good. "The Gift" was originally canceled at the beginning of our cruise due to repeated technical difficulties but they made an effort and were able to add a showing at the end of the cruise for us who missed it. "Spectra's Cabaret" was very bizarre, to say the least, and not very interesting. It also was affected by a technical difficulty and the night we had reserved was canceled. The Guest Services Line was always long, typically taking an hour to be seen by one of the representatives who weren't always able to fix the problem. I understand Royal Caribbean's attempt to go paperless, however, we were displeased to find out they removed the crew recognition cards. The Shore Excursion Desk, while busy, was always very friendly, confident, and knowledgeable. They seemed more than happy to answer any questions we had. When we were trying to schedule our iFly reservation, we were told that it had been sold out before we even got onboard. As did many activities onboard. Fortunately, we were able to speak with the manager and were able to schedule a time. The ports were nice, The vacation was not terrible, the ports of call were nice as always, and we thoroughly enjoyed Bermuda. While we are quite 'Loyal to Royal', we would like to see some of these problems be fixed on future ships. With the ship being overbooked, appearingly understaffed, it is unfortunately noticeable that Royal Caribbean's Anthem of the Seas does not hold what greatness the cruise line had before when it was being run by CEO Richard Fain and what directed by many amazing people such as Richard Spacey, Ken Rush, or Captain Wright. Read Less
Sail Date August 2018
My wife and I scheduled this cruise as a convenient and varied way to spend time with her mother. While getting on and off the ship should have been a breeze, it was very smooth boarding and transferring from the airport, but ... Read More
My wife and I scheduled this cruise as a convenient and varied way to spend time with her mother. While getting on and off the ship should have been a breeze, it was very smooth boarding and transferring from the airport, but disembarkation was a nightmare: no taxis for 45 minutes while hundreds of us stood in the rain waiting. Sigh … it wasn't RCCL's fault, but they come and go from Bayonne regularly and should have anticipated the issue. Perhaps the port facilities could be upgraded with more covered waiting areas? Our cabin was very nice, and well maintained, but the ship is only three years old and that should be expected. These lower price point cruise lines have reputations for deferred maintenance but we were pleasantly surprised to note the crew constantly hard at work and any deferred maintenance could not be seen. Dining was a chore in the main dining rooms. Soup was frequently served at tepid temperatures, time between serving courses was extended to the point our party frequently eschewed dessert because we did not want to sit around that long. One of the few times we tried dessert, a "molten chocolate cookie" was served cold and it had sat so long before being served it was delivered to the table as a slab of concrete. The Maitre D' was very apologetic, but that was a little too late. Entertainment on the ship was first rate. The quality of musicians and guest entertainers was very, very good. In particular, the production of WE WILL ROCK YOU was even better than the original West End performances we had attended in London. If there is any single reason to take this cruise, the musical and general entertainment is worth the other issues. One final word of warning: don't even think of attending any of the art auctions. On the plus side, the ports of call may be a bit limited (Bermuda, St. Maarten, Puerto Rico, Labadee) but they are prettty much what you expect in the Caribbean so there is plenty of sun, sea and fun to be had. This was the 12th RCCL cruise my wife and I have taken out of more than 30 total cruises. It conveniently served a purpose and earned an overall "Average" score from us. Read Less
Sail Date July 2018
I just got off yesterday and DO NOT recommend it. I have been on a number of cruises and this was my 1st RC cruise, so I am unsure whether the ship or the company (or both) is poorly run, but my guess (based on the interactions prior ... Read More
I just got off yesterday and DO NOT recommend it. I have been on a number of cruises and this was my 1st RC cruise, so I am unsure whether the ship or the company (or both) is poorly run, but my guess (based on the interactions prior to sailing with the website and 800 #) is that it is both. About the food - it is not overall good, But the food in the main dining room is good and the Solarium restaurant - but only for dinner. At the other meal times, the food is the same as the Windjammer (which is the buffet) - and this is nothing special at all. And, they do not have anywhere near enough seating. The lack of accommodations is an overall theme for the ship - they obviously gave up accommodations so they could jam in more cabins. They fit 4,967 guests on the ship but do not have the accommodations for that many people. they are constantly running out of supplies. On day 6 of our 9 day cruise, a woman at our table wanted ketchup for something, and was told they had run out. This was typical. They have an awful space, called two70, where they hold some shows. Unless you get there hours (literally) early to save a seat, you cannot see a thing. there are probably 20 good seats in the place. And, while they have a projection screen, they don't use it well. During the Quest show, most of the time, instead of showing what was happening on the stage, they showed the Quest logo - lots of people just walked out. They also have shows that are not announced on the Compass (their list of activities) - there were dance productions on the last day that were not listed anywhere. And, it was raining that day so a lot of people were looking for something to do. Again, very poorly run ship The staff will give you 5 different answers if you ask 5 different people - they generally do not know what they are talking about. As one example, because the ship was swaying so much, shows had to be canceled and rescheduled. They would announce the re-scheduled day and time, so if you had tickets that's when to show up. Seems pretty straightforward, right? Except, guest services told you that you had to re-book, contradicting what was announced. And, the paper Compass listing said the same thing as the announcement, but the digital versions of they Compass on the screens said the same thing as Guest Services -- confusing. Thus type of thing was typical on the cruise. And, it seems RC is nickle and diming you on everything. For example, now if one adult gets a drink package, all adults in the stateroom also have to buy a drink package. One day, they had cotton candy available in one spot on the main floor. But, you had to pay $3 for it - seriously? Their sea passes now cannot have holes punched in them, so you pretty much have to have a lanyard that has a plastic pouch, or buy it from them for $9. etc., etc. Also, I think the ship's stabilizers do not work correctly. I was speaking with a travel agent, and she said the same thing. We did hit a rough sea day, and that is fine. One cannot control the weather and, given the size and power of the Atlantic, any ship can have a rough time. But, you could feel the ship moving and swaying, noticeably, on the other days, too. And, you could feel the engines running, especially when they started and stopped on the port days. That just doesn't seem right. Our waitstaff at dinner were great as was Travis, who was our iFly instructor. But overall, I do not think the staff care too much about the passengers. Again, a reflection of how the ship is managed and run, I believe. Below, I gave the cabin an average rating b/c the room was actually nicer and larger than expected. But, the cabin attendant was awful. Given the price tag, you can find a much more enjoyable cruise - try NCL, my experiences on their ships were always good. I hope this was helpful to you. Read Less
Sail Date July 2018
We chose this ship as it appeared there was so much for my 10, 13 and 15yr olds to do onboard. First, there were no poolside or ship activities for kids to do- no children in our group wanted to spend the days inside at “camp” playing ... Read More
We chose this ship as it appeared there was so much for my 10, 13 and 15yr olds to do onboard. First, there were no poolside or ship activities for kids to do- no children in our group wanted to spend the days inside at “camp” playing dodgeball everyday without the option to swim or experience other kids activities. This ship needs hair braiding, henna tattoos pool games, giveaways and other poolside activities that other ships and resorts have to offer. By not having these things, much time is wasted on the islands as this is the only place where these things are available. Additionally, for a ship this size, the one small outdoor pool is not enough. People were crammed in there (especially during the World Cup) and there were never enough chairs (people every day we’re on towels on the pool deck floor). If the pool was to capacity, the only other option was to pile into the indoor pool, which again, was small and mediocre at best. The Solarium (adults only pool area) was also an indoor pool which was extremely hot and stuffy. The band only played for short intervals sporadically during the day- they were fantastic, wish we could have heard more. The food (especially at Windjammer) was not impressive, though I do have to say it improved in the dining room after day 4. The service in the dining room however, was outstanding- ask for the waiter Aleat if you have anytime dining or Michael the assistant waiter- both were absolutely amazing... night. In terms of organization, we felt that this was lacking on several different occasions. First, one of our drink packages was not linked to the wristband for the entire duration of our vacation. This resulted in my wasting hours (upwards of 5) over the course of the trip at Guest Services to remove inapplicable charges to the account. The lines moved very slowly and it was extremely inconvenient and disappointing that I had to spend so much of my time resolving an issue that was promised to be rectified on Day 1 but continued through the early night hours on our last night- 8 nights later! Our favorite night spot was The Pub. Great, cheap pub food (we had to eat here a few times as the free food on the ship is extremely tiresome). They also offer a variety of beers that no other place on the ship does- inclusive of a few varieties of IPA’s. Our favorite crew member here was Myron- he was absolutely amazing and we enjoyed him immensely. In summary, Royal needs more attention to detail. The activities on board are lacking tremendously. The shows (that were unavailable to make reservations for) were impossible to get into- including the 4th of July party. This led to many unhappy and disgruntled cruisers, which is really too bad. The ship is beautiful and I really enjoyed being on the large ship. But with the large numbers, the flow and demand needs to be much better planned and accounted for. Read Less
Sail Date June 2018
Shaving quality at every opportunity and charging ever more to put back what once was included, RC has raised the cost to a level that there are better options. Sad, we used to enjoy cruising but it is so pedestrian for the price. The ... Read More
Shaving quality at every opportunity and charging ever more to put back what once was included, RC has raised the cost to a level that there are better options. Sad, we used to enjoy cruising but it is so pedestrian for the price. The food was bland, the lounge chairs uncomfortable, the ship outfitting low grade, the shows used silly story's, and the music avoided songs with royalties. They even wanted to charge to take a tour behind the scenes - is their no pride? And the service was insincere interrupting a meal on multiple occasions by multiple people. Accounts clearly bought supplies based on cost; the soft serve ice cream was icy and flavorless not smooth and flavorful. The much vaunted Two-70 entertainment lounge may have been expensive but it was poorly utilized and they didn't even get the field-of-view correct, its not 270 degrees but something on the order of 100 degrees. Time to try a different cruise line. Read Less
Sail Date June 2018
Affordable cruise to purchase until you are inside, fees that prior cruises where included so bring extra money. They charge even for cotton candy and popcorn. They told me the childcare was free and it’s not is from 6 to 8 per hour, we ... Read More
Affordable cruise to purchase until you are inside, fees that prior cruises where included so bring extra money. They charge even for cotton candy and popcorn. They told me the childcare was free and it’s not is from 6 to 8 per hour, we called Royal Caribbean costumer service and they keep saying the wrong information. Food quality it’s really bad so bring extra for the dinner package so you can eat good. The paying restaurants quality was awesome. Guest services won’t help on issues they just apologize over and over. I Was sexually harassed on the sauna by a elderly man, that decide to rob himself ask me if I mind if he get naked. To file the issue the process was like forever with face recognition . Luckily the identified him so I don’t know what happened to him. Sauna it’s not included. Not enough time to enjoy islands. Lines for everything, slow waitress service. In the other side great room service. Great music! Read Less
Sail Date May 2018
I have cruised with RCL at least 15 cruises. Every cruise has become more onboard revenue driven. It has gotten to the point where you can’t enjoy breakfast or lunch without staff approaching you trying to sell you premium restaurants, ... Read More
I have cruised with RCL at least 15 cruises. Every cruise has become more onboard revenue driven. It has gotten to the point where you can’t enjoy breakfast or lunch without staff approaching you trying to sell you premium restaurants, spa treatments or as on the last cruise foot analysis. First the flowers and fruit in the rooms were taken (no big deal) then the robes, next pens and paper, and finally all bathroom amenities. You get two bars of soap and a shampoo dispenser in the shower. In the dining room fine dining now consists of ordering everything including dessert at once. This way the line can save on staff. Even the cheapest NJ diners don’t have you order dessert before you even had appetizers. If you are looking for a downmarket cruise and don’t mind the crowds then this is for you. Only smoking is in casino so be prepared to gamble in a haze as every smoker on the ship will be there. Read Less
Sail Date May 2018
on the first day, we were barricaded in the balcony stateroom due to ship employees blocking the door which opens outward, with suitcases. called guest service only to be on hold for 30+ minutes, and ended up forcing door open to get out ... Read More
on the first day, we were barricaded in the balcony stateroom due to ship employees blocking the door which opens outward, with suitcases. called guest service only to be on hold for 30+ minutes, and ended up forcing door open to get out for " safety video" and injured hand. to this day, guest services would not comment on the issue and still waiting to hear back from royal. food in buffet was pretty bad at breakfast. seems runny scrambled eggs and extra charred black bacon is liked by other guest somewhere. Lunch and dinner food was fair, but some food concepts are hard to understand. guest services have the most in-trained, baggers working customer service. I have never seen a cruiseline have a guest services line constantly have 35+ people ALWAYS in line about issues. pretty said honestly. calling from room was even worse, always on hold for a minimum of 20 minutes. bars, drinks and barstaff was excellent. food at chops was fair. Room services burgers and wraps were like hockey pucks, but wings and salads were great. To much upselling going on everyday. cant walk 10 minutes without workers trying to upsell, very annoying. I wish they would hire more English speaking people, or that at least understand English better. Lots of little children in the bars until midnight. ship started smelling like sewage at about day 8. balcony cabin was nice. They really need to improve the food and the staff.... Read Less
Sail Date May 2018
A mostly disappointing cruise, though after adding the pluses and minuses it did provide another learning experience which we’ll use to good advantage the next time we sail. Over the years my wife, admittedly, has been doing the heavy ... Read More
A mostly disappointing cruise, though after adding the pluses and minuses it did provide another learning experience which we’ll use to good advantage the next time we sail. Over the years my wife, admittedly, has been doing the heavy lifting on cruise research, bookings, etc. She’s been working the Cruise Critic boards for years, with great results. Until now I’ve been content with that arrangement. We both decided that this last cruise had so many ‘unnecessary’ problems with it, that I should become a C/C member for the express purpose of posting my thoughts on it. The starting point is easy – the crew. My wife mentioned she’d seen disappointing C/C postings about the boat before we boarded; sadly our experience appears to have been similar. We’ve sailed on four other cruises with mostly good experiences. We appreciate a friendly crew - when they make you feel welcome, special, etc. (a simple greeting/smile are all I need), it makes a huge difference. I start to take issue when an officer in an empty Customer Service alcove can’t even look up from his computer monitor when asked a question, as just happened on this cruise – that’s not right. The bartenders, not all, but some, were perfunctory and outright rude at times. Maybe the most egregious issue occurred early in the cruise with a particular dining room waiter. After one dinner, ‘Leonardo’ asked how the meal was and obviously didn’t like my answer. In fact he kept pressing me for a more favorable response, staring at me the whole time (awkward/ uncomfortable to say the least). I honestly told him that the meal was “ok”, cooked well enough but not my favorite (the menu that evening wasn’t terribly special - I did the best I could). So he narced me out to the chef, who came to the table wanting to know what was wrong with the food. I repeated that it was cooked fine; there was nothing wrong with it. After thanking me, he spoke with the Maître D’ who was hovering nearby. He was clearly mad at the waiter and I suddenly felt like a tattletale. Thankfully we didn’t see Leo the rest of the meal. The other main issue we had was the size of the boat and the number of passengers we shared it with (4800+). It was noticeably crowded at key times, e.g. peak elevator usage (made worse by the broken car that never operated) and the Windjammer Café. Way too many people compared to previous experiences on boats holding half that; better crew-to-passenger ratios too. The hotel was simply too big. I got the sense the crew was over-worked (see my luggage comment below); I didn’t even meet our cabin steward until the third day! If you’re not traveling with kids, and/or are not interested in the bumper cars, wave rider, etc. attractions, then perhaps a smaller, “quieter” boat might be in order. I know I’ll be looking at future cruises with smaller boat sizes & less than 2000 passengers as top priorities. Some other quick issues with the cruise experience and the boat itself: • Some passengers ponied up for “Suite Guest” status, which gave them access to exclusive areas to lounge, eat, etc. We’ve seen that on other cruises, but not where the special areas are right in the middle of ‘common’ areas! How are we supposed feel when we see these ‘special’ passengers enjoying prime viewing areas separated from us by only a rope?! • Speaking of viewing areas, these Quantum Class boats are not exactly designed for sight-seeing. The better viewing spots along the side rails are mostly populated with rope-secured deck chairs, and one of two prime forward-looking deck areas has big wall at the bow end, way too high to see ahead. Just as frustrating, the other prime area is reserved for those Suite Guest folks. • After boarding around 2PM, we didn’t get our luggage for another 4+ hours, and then only because, by dumb luck, I found the cases in a crew service area and waited until they were delivered to our room. I shudder to think what would’ve happened if I hadn’t tracked them down. • We’re used to the sales tactics aboard cruise ships to augment spending from the guests. It’s part the experience, but on this boat it seemed particularly ‘in your face’ whenever the boat cleared port. This created another over-crowding issue when you were attempting to navigate from one area of the ship to another, and having to run this gauntlet of tables filled with “stuff” and the milling crowds of people around them. It was really loud, too. • We hopped on the North Star ride while in port at Bermuda. I’ll freely admit I was a little nervous at first, but turns out those nerves were misplaced. The ride was extremely stable and it provided a unique view of the surroundings and the ship but, hate to say it, was otherwise un-remarkable. It would’ve been REALLY cool if they’d swung the thing way out over either side of the boat. But no, just up, a few degrees left and right (or port and starboard), then down. That was it. I still recommend you try it, if nothing else for the novelty. • On the one excursion we booked, our bus was almost an hour late (driver SNAFU) and, despite multiple promises that it would go the complete, contracted 2 ½ hours, they ended the tour a full half hour early. In fairness, we were more than ready to bail at the end (fair warning, St. Maarten is NOT tourist-friendly IMO – we were actually cussed out in very vulgar terms by a local at one point (welcome to our country!)). Large rats were sighted in the streets at one stop. • The Windjammer buffet, though initially impressive (very large & extremely varied cuisines offered), soon became mundane – it was buffet food after all. Some items would move around as the cruise went on; finding grated cheese was tough for me personally. I was especially annoyed that seasoned meat wasn’t available for the tacos (how about recycling some of those over-done burgers!). On a positive note, the pizza was usually good. • Beware the Caesar’s Salad in the dining rooms! The first night I was served with a romaine heart cut literally in half (including part of the root) with a drizzle of dressing and RAW “croutons” (soft bread)! I pointed out to the waiter that the root was not edible (IMO) and soft bread chunks were not croutons. They never did change the lettuce presentation (it was touted as the ‘Royal Caribbean version’ – in other words, cheap/easy) but at least the croutons were crisp from then on. • And what’s the point of having a formal night when you let yahoos waltz right into the dining room wearing a tank top, shorts and flip-flops? On our previous cruises, these nimrods would’ve been turned away. Oh wait, one guy was wearing a hat (backward-facing baseball cap), so maybe it was ok. Not. In all fairness, I need to mention some positive things. Our room with a double-size balcony on deck 8 was nicely arranged and very comfortable. We lucked out and had an unobstructed view of the whole length of the ship. The large flat-screen TV was appreciated. The only weird thing was the closet with this odd, angled dowel in the middle which made hanging clothes a challenge; oh well. The dining staff also took VERY good care of my son who has an extreme nut allergy – I know, they have to, but after seeing what his allergy is capable of, we appreciated the efforts. (Thank you Isabel, you were amazing!) As far as other amenities, the breakfast pizzas at Sorrento’s were EXCELLENT (a personal cruise favorite of mine). Early morning menu breakfasts at the Grande restaurant became a regular thing – great service and the food was terrific. Too, our meal at the Wonderland restaurant on the final night was truly one to remember. The atmosphere was unusual albeit very pleasant and the gourmet offerings were delicious. Well worth the expenditure. Finally, the lounge in the stern of the boat, Two70, became the go-to hang-out for me. Mostly quiet, varied seating areas, a bar, and a wonderful panoramic view of the ship’s wake were all I needed to spend some down time. If you’ve made it this far, thank you for your time. I hope this was helpful in some small way. Read Less
Sail Date July 2017
We chose this cruise initially because of the size of the ship and then after having researched the information on the RC site and reading reviews we wanted to try them. The fact that you pretty much have to purchase a beverage package ... Read More
We chose this cruise initially because of the size of the ship and then after having researched the information on the RC site and reading reviews we wanted to try them. The fact that you pretty much have to purchase a beverage package because after a certain the doors are locked to Windjammers and other "free" eateries are closed or only serve water, coffee, tea, hot chocolate and not the same beverages in Windjammers like the lemonade, apple juice, orange juice etc... is ridiculous. Also, the ice cream is only available certain times of the day. The fact that you have to reserve a show and get there and people are allowed to hold entire rows of seats with their cell phone are unacceptable. I even asked a worker if she could tell the people to move their cell phone and they were telling people the seats were taken and she told me they reserved the seats, and I said I reserved my seats too and I'm here unlike the people they were holding seats for. Also, we reserved the show to be able to go and not actual seats. The shows should be first come, first serve period. Also, the fact that RC holds entire sections themselves for "special groups" and those people don't even show up is ridiculous. We were told on two different occasions we weren't allowed to sit in a specific area. There also just wasn't that many things to do, the food was just okay and not really that many "free" places to eat. There were more paid restaurants. The cost of spending over $800 for a (one) beverage package that didn't include alcohol as well as internet service after spending over $6000 for the cruise itself is unacceptable. The fact that my time dining accepts reservations is ridiculous as well. We were sent away at one time because of that. If people want to eat at a specific time then they should choose that option. Cruising should be carefree and having to make reservations for shows and dining is not carefree. Read Less
Sail Date July 2017
Chose this cruise due to departure port. Went with my family of 8. Visually the ship was very nice but layout was not great. Promenade has an odd jog in it and main section was perpetually filled with racks of clothes and table of ... Read More
Chose this cruise due to departure port. Went with my family of 8. Visually the ship was very nice but layout was not great. Promenade has an odd jog in it and main section was perpetually filled with racks of clothes and table of jewelry for sale, making traversing it very crowded and difficult. Promenade was also lacking the fun pubs and bars where you could sit, enjoy a beverage and people watch. Really missed that. Enjoy playing cards with the family. No card room to speak of. They have a space they say is a card room/library but not a card table to be found. 8 low upholstered chairs with 4 tiny cocktail tables. Plus it shares a space with the 270 club making the noise during shows a problem. Did not like the limited availability of most activities. Too many things share the SeaPlex space making it impossible to offer any 1 activity for more than a couple of hours on a couple of days. Very poor planning. Example: Trapeze school: offered only 4 times for 2 1/2 hours each time, or 5: 30 minute blocks. They only take a max of 12 people per 30 min. block That means only 240 people got to participate in trapeze school during our 9 day cruise. That's less that 5% of the passengers. To be sure my grandkids got to do my daughter & I lined up for it 2 hours early. Scheduled to run from 4:30 - 7, right in the middle of dinner hour. All spots filled by a little after 4...way ahead of the 4:30 start time. Very much wanted to do the Escape Room. Was fully booked for the 9 days by 1:30 PM on embarkation day. Could not do North Star as no available spots...all taken. Bumper Cars: daughter & grandson waited 1 1/2 hours for a 2 minute ride. Found all of this very frustrating as RC promotes all of these fun things to do without revealing that only a small percentage of passengers will actually get to do them. Did like the cabins. Food was good. In spite of the negative, we had a wonderful week. Clearly Quantum Class is not for us. Too poorly laid out. WAY too crowded. Too much waiting. Too much pre-planning for my style of vacation. Won't be sailing this class of ship again. Read Less
Sail Date July 2017
Mainly for the kids to do all the activities, but they weren't working. They played dodge ball all day, my nephew was in this group and he never wanted to go because dodge ball is a bull game they even stopped playing it in a lot of ... Read More
Mainly for the kids to do all the activities, but they weren't working. They played dodge ball all day, my nephew was in this group and he never wanted to go because dodge ball is a bull game they even stopped playing it in a lot of school. My nephew is a special needs child so they should have had him doing other stuff to hold his interest. That was his main complainthing, the boys lovedo doing the bumper cars, but very upset that they couldn't enter the karaoke contest, but later in the week you had a family karaoke that they could do. In the chic dinning room Allen, Ali and Victor to extra care of them, which they loved. On the last day the boys saw Allen in the dining room we ate in and my youngest nephew started to cry he didn't want to leave Allen, so they have been emailing each other, and Allen told my nephew that he can come back and work for him when he learns how to fold napkins! LOL Read Less
Sail Date July 2017
Well it was good from day 1 until about day 3. Then our food service kept on getting slower and slower. This would mean we would start dinner around 5:30 and end at around 8- when other people would be starting to sit down. I have no Idea ... Read More
Well it was good from day 1 until about day 3. Then our food service kept on getting slower and slower. This would mean we would start dinner around 5:30 and end at around 8- when other people would be starting to sit down. I have no Idea why.The waiters were wonderful, but it was very slow. On day 4 my nephew was doing an approved game from the teen room where he had to turn off an xbox, so he did it and this man ASSAULTED HIM. The man was thrown off the ship but not before they took 3 hours of our time in port (while we had an excursion planned) waiting for the police to show up and make my nephew, niece, and daughter fill out police reports. Then RCI would refuse to give my brother and sister in law any legal documents and claimed they needed a lawyer to do so. And throughout the remainder of the cruise none of the staff even asked how my nephew was. Just awful. The only reason i'm giving this a 2/5 is because the shows were nice and cleaning lady was nice. However the balcony had footprints on the glass from the past room holders- which she could have easily wiped down. Half of the elevators were broken for at least 7 days. And one last thing- for half the trip the ifly was broken and te north star was only 3 minutes long despite pretty much no reservations for it and it being a 9 night cruise. Read Less
Sail Date July 2017
My friends were going on this cruise. I was told that 3 scooter would not fit in their cabin and scooters could not be left in the hall so I got my own room. I brought a medically needed c-pap machine with me and they did have the ... Read More
My friends were going on this cruise. I was told that 3 scooter would not fit in their cabin and scooters could not be left in the hall so I got my own room. I brought a medically needed c-pap machine with me and they did have the distilled water in my cabin for me so that was good. The problem was I had no place to plug in my c-pap machine next to my bed. The next day I was brought a big orange cord to run across the room to put my c-pap on a hassack in front of my cabin door so it would be reach of my bed. Now that was not good a real trip hazard. My next problem was I had a scooter delivered to my room but it would not go around the corner into my room so it had to stay in the hall and I had to call for housekeeping to take it and have it charged now that was not good it was very inconvenient. In fact when I went to Labadee Haiti it did not have a full charge and it went dead. I had to have the Haitian men push me up a hill and try to make it back to the ship which I did. Then I had to push it to my room. My hip and back still hurt from that. I was told by the manager / supervisor that the cabin I had should of never been given to anyone with my needs. I knew I was getting a small inside room but the Cruise line knew I was bringing a c-pap and scooter with me. The front desk was no help at all it seems they had been trained to have an answer in their favor for every complaint, tried to tell me I did not let them know I was bringing a c-pap machine and that scooters do not fit in any stateroom besides handicap. That is not true my scooter went through the first door and could not turn the corner to go in my room and I had distilled water in my room for my machine. I wanted to go home the first night I could not use my machine and I needed it, but was told I would not get my money back. I had such a terrible time. There was good things such as the shows and the buffet but the bad out weighed the good. This was my first dream cruise I was so excited and I do believe it will be my last...Such a waste of time and money.. I was told by many to try another cruise line. The only reason I gave it a poor and not terrible is because of the people in the dining areas and the cabin boy were so nice and helpful. Read Less
Sail Date June 2017
thought would be a great time instead waiting onlines and for elevatores felt like disney world for 55 and older with bad food spent to much time at sea and not enough time at islands room service menu was a joke they nickel and dime ... Read More
thought would be a great time instead waiting onlines and for elevatores felt like disney world for 55 and older with bad food spent to much time at sea and not enough time at islands room service menu was a joke they nickel and dime you for everything paid for internet but still did not work.the ship is to big felt it had no class like a hotel floating in the sea rooms are small and uncomfortable a/c never worked right had to call 3 times had to walk half a mile to get to elevators and then wait 15 min if you do not have a reservation you are eating at 5 or 10 pm all in all never again save your money and fly somewhere and relax IF YOU LIKE WAITING TO EAT DEALING WITH OVER 4,000 PEOPLE LINES LOUSY FOOD AND PAYING THRU THE NOSE THIS IS FOR YOU IAM DONE Read Less
Sail Date June 2017
I was expecting more from Royal Caribbean. I have cruised with them a few times and the older ships are much better. The openness of the Royal Promenade as apposed to the Royal Esplanade was the biggest disappointment for me. Just ... Read More
I was expecting more from Royal Caribbean. I have cruised with them a few times and the older ships are much better. The openness of the Royal Promenade as apposed to the Royal Esplanade was the biggest disappointment for me. Just trying to walk through the Royal Esplanade was a Royal pain in the ...... Also, the bar and pool staff, for the exception of Vintages, needs a training overhaul. No personalities, no conversations, nothing. Couldn't get them to even crack a smile, like they didn't want to be on the ship or serving me! Poor job Royal Caribbean. The evening entertainment was not good either. We slept through The Gift and Spectra Cabaret. We Will Rock You started off slow but then picked up at the end. Unfortunately the only time we could see it was at 2:15 in the afternoon. The choices for evening shows was difficult. Our stateroom attendant was a doll. She was attentive to our needs and would stop and talk to us about our day which was great. Our dining room waiter and assistant waiter were great as well. They would talk and interact with us. We had my time dining and as long as we were there by 5:30 PM we were guaranteed our same table. I would have preferred the traditional seating but even though we booked 8 months in advance we were waitlisted and never got the chance to be in the main dining rooms. If you have my time dining Silk is a dark and dreary restaurant where as the American Icon Grill is a bit cheerier. After the first night we switched to American Icon and ate there every night. Read Less
Sail Date May 2017
The worst cruise ever on rccl. i am a diamond plus. this ship is only for millenials. artwork, sort of, as were only revolving videos on a loop. some modern artwork but overall a mess. shows the worst ever with even more videos ... Read More
The worst cruise ever on rccl. i am a diamond plus. this ship is only for millenials. artwork, sort of, as were only revolving videos on a loop. some modern artwork but overall a mess. shows the worst ever with even more videos substituting for stage settings. loud, made no sense . either spectrum or the gift. no one knew what either was all about and the loud stomping which passes for dancing is awful. How can you have the nerve to charge for room service. outrageous. this ship is a "nickle and dime" operation with the furniture looking straight out of denny's restaurant. jimmies looked and sounded like a cafeteria. chops grill was okay but the portholes looked onto all of the lifeboats. any thought as to why?? Formal night in chops , there was a charge for the lobster which was being served for free in the dining room. the dress code was non existent; by the wait staff and by the passengers. flip flops and jeans and t shirts were the norm. What is royal carribbean thinking? very high tech but only because it is cheaper. no pen or paper in the room. They will not provide paper, even if you ask for it. I understand the paperless idea but you have now done away with anything extra. the chocolates went two years ago. It will be a long time, if ever, i sail on rccl again.. P.s. there is absolutely nothing to watch on t.v. Except cnn and your ship selling something. oh, i forgot, . you can watch endless loops of the same show over and over,. you charge for popcorn. how tacky can you get ($3.75). the only good thing was anak , the head waiter in the dining room. his service was excellent as was david, my cabin steward. Too bad you did away with the atrium. the focal point of any ship. and , lucky us, you replaced it with the gimmickey robot bar.. Read Less
Sail Date May 2017
It was supposed to b the best not so much disappointed! I felt that at every turn royale was trying to pick my pocket for every little thing. They even charged for popcorn at one of the bars! the buffet had too limited hours. I like to ... Read More
It was supposed to b the best not so much disappointed! I felt that at every turn royale was trying to pick my pocket for every little thing. They even charged for popcorn at one of the bars! the buffet had too limited hours. I like to enjoy my coffee on the top deck in the morning and watch the sun rise or set but the top decks had limited to no outdoor seating. everywhere I turned they were trying to sell me something. the main deck was completely consumed by watch an jewelry sales, no place to walk. there were so many people on the ship that you had to reserve for the 3 special shows. I enjoyed the main resturaunt wait staff was awesome. the same for the entainment! I will cruise again but not with Royale carribean. I aslo noticed that there were refrerences about other cruise lines not being up to Royale standard which I thought was very unprofessional also not true! Read Less
Sail Date May 2017
Chose a 2 bedroom suite expecting a nice room. It was spacious, had adequate hanging space and sufficient drawers. The storage in the baths was poor and there were no umbrella, makeup mirror, or binoculars in the suite. The sofas were ... Read More
Chose a 2 bedroom suite expecting a nice room. It was spacious, had adequate hanging space and sufficient drawers. The storage in the baths was poor and there were no umbrella, makeup mirror, or binoculars in the suite. The sofas were so worn and stained with foreign substances, we had the room attendant cover them with sheets before we'd sit down. And of course, there was no offer to have the upholstery cleaned. The food in the Coastal Kitchen is mediocre at best and the menu changes infrequently. The main dining food is also unappetizing, unseasoned, and inconsistently cooked: Lobster was rubbery, steaks were either cooked to death or rare and the appetizer of Pork Belly was so tough, a knife or fork would not penetrate it. I had to get the chef out to the table to see if he'd eat it and he declined. The wait staff and room attendants are trying their best to make your trip a success. However, this attitude is not consistent throughout the ship. The bar servers actually think they are doing you a favor serving a drink if you have a drinks package. You actually get a sneer if you don't add an extra tip to the receipt when signing for the outrageously priced well drinks. Want upper shelf?-get a mortgage! Want a good wine-bring your own but there's a $25 corkage fee to use the corkscrew. They actually charged $68 for a bottle of California Chardonnay that the local wine store sells for $11.99. Talk about markup! Want a sommelier to suggest a wine-take another cruise line. The wait staff now has to serve drinks and the process is horrendous. One night, we actually got a glass of wine after the meal was served. The pool bar servers spend more time looking out the windows than serving guests; we never did get a bottle of water unless we got up and waited in line at the pool bar. It was a very disappointing experience. When the Master of the Vessel shakes your hand, there is no eye contact and a limp shake, somewhat understandable in the public areas, but he was in Coastal Kitchen theoretically schmoozing with the suite guests. There also is an absence of senior officers talking to the guests, other than at the introductions or the Crown & Anchor cocktail event. The Concierge Lounge is nice, the two servers Joyce and Cheryl are wonderful and very interesting to talk to. The concierge however, never got out of his chair to introduce himself or ask about your cruise. He spent all his time (when he was there) on the computer. When discussing this cruise with one of the junior officers, she indicated we were expecting too much as this cruise line was only 3-star rated so you get what you get. The up-selling is out of control and in your face everywhere you go on the ship. The number of trees killed to produce all the advertising material is criminal even considering they recycle or say they recycle. Finally, I was extremely disappointed with the enforcement of the dress policy in the main dining room. Men's flip flops, dirty t-shirts, stained shorts were the norm. One meal we were seated next to an individual wearing a wife-beater undershirt at the table showing his very hairy back and armpits. Formal night brought out the worst of society in their cutoff t-shirts, ripped shorts, and sandals. A most unappetizing experience. There is also a tendency of those who feel 'entitled' to bring these tiny, squeaky dogs aboard in the guise of "support animals". It's sad to watch these animals relieve themselves in the middle of the photo kiosks and then run all over the furniture in the lounges. If you need emotional support that bad, stay home! It's a scam so they don't have to board their pet while going on a cruise. This mutt was so untrained it wandered all over the lounges jumping on whomever was seated there. I would never go on a RCCL ship again! Read Less
Sail Date May 2017
sombre staff definitely not delivering the RCL experience. ship too crowded in most areas for dining esp windjammer - chaotic, disorganised, stressful. pool was closed for 3 of the 4 sea days due to filter problems. guest services desk ... Read More
sombre staff definitely not delivering the RCL experience. ship too crowded in most areas for dining esp windjammer - chaotic, disorganised, stressful. pool was closed for 3 of the 4 sea days due to filter problems. guest services desk undermanned most of the time and little desire to assist or in going any extra mile. Cabin attendant - Joy excellent and so hard working. PA system intrusive (volume) shore excursions overpriced - st marten 4x4 was not as described, stayed on main roads, no offroading and only visited a place to shop, a bar on the 'airplane beach' as a toilet stop and then a beach the end of the day that was closed!! Guided kayak in labadee, not guided at all. we had a 10min chat and stopped only at a bay for the locals to sell us something (which I have no objection to as a poor island) but again not as expected or described. Reported this to the on board shore excursion manager who was argumentative. not what you expect from RCL staff. shows - we will rock you and the gift cast good. enjoyed Matt Yee adult singalong - very funny guy. I have been on other cruises incl RCL and never experienced such service disdain for on board guests. there is definitely an issue with culture on board. Read Less
Sail Date May 2017
We are platinum members and that is our firs time of dissatisfaction the overall performances. The main dunning room service was below our expectations. The food was poor quality. Our reservations for paid facilities had been maid ... Read More
We are platinum members and that is our firs time of dissatisfaction the overall performances. The main dunning room service was below our expectations. The food was poor quality. Our reservations for paid facilities had been maid on line but had no records on the ship. One place was prepaid but we could not get in and our money were returned to us. We prepaid services but need to stay in line to get them. There was no information in the room. Fresh orange juice was not always available. For the first five days red salmon was available upon request and at the end of the trip it was place on displays. New Year celebration required additional payments from $50 to $300 per person. The free places for selebration were crowded but it was OK there. All bars worked good. we had good service and good drinks. It append to us that the company was looking for the additional profit. Read Less
Sail Date December 2016

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