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Anthem of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
2,731 Reviews

7 nights 80+ temps - $200 'compensation' for ruined cruise

Anthem of the Seas Cruise Review by Rarett

1 people found this helpful
Trip Details
  • Sail Date: Jan 2019
  • Destination: the Southern Caribbean
  • Cabin Type: Interior with Virtual Balcony Accessible

We choose RCI Anthem of the Seas for several reasons

1) we could drive to the port, it was 2.5 hours away.

2) the itinerary that went to San Juan, St Kitts, and Barbados where we have never been to

3) it was with Royal Caribbean - we thought a quality cruise line.

Being the 1st time on such a large ship, we were awed by the size, and cleanliness of the crew. We were worried we would lose that 'personal touch' that we've received before - we didnt.

The 1st 2 days we were at seas, the shows were very good. HIGHLY Recommend We Will Rock You.

The 3rd or 4th day, is when the AC issue started ..... read on

Here is what I filled out for my survey

Cabin 10171 Inside Accessible - internal Cabin Temperature 80+ degrees from Day 3 until last Sea Day when we hit cooler weather. REPEATED (2 and 3 times a day) Trips to Customer Service - Captain finally announced that we had an AC issue 2 days later and that it would be fixed in a few hours. It wasn't. Captain announced the next day, that they were still working on the issue via zones and it would all be fixed by tonight. It wasn't. We received no further updates from the Captain, and Customer Service couldn't do anything - Onboard CS tells us to call CS Stateside when we get off of the ship. We received a letter in our stateroom stating that we would be getting a $200 refundable OBC Cruise Fare Credit for your Technical difficulties. (if you were a Balcony or Ocean View, you receive $300, and if you are a Suite $400) Obviously $200 credit for a RUINED 12 day cruise is laughable and a slap in the face for a client who is loyal to Royal AND we even booked another cruise BEFORE all of this AC issue started.

Next subject Theater Accessibility for Wheelchairs - there are rugs with a Wheelchair Symbol on them, (for wheelchair and scooters to watch the shows at) there are big heavy comfortable chairs on these carpets, that GENIES reserve for NON Wheelchair/Scooters. Being big comfortable chairs, people sit in these first, with no regard for us folk in wheelchairs. A *SIMPLE* solution is to remove these chairs and only place them when a Wheelchair user's COMPANION needs one. - which when I spoke to the Captain personally, he said it "SHOULD NOT HAPPEN" and he would "CORRECT IMMEDIATELY" - (it wasn't corrected and still happened even on the last show of the cruise,) I pointed it out to RC Personnel who stated that in his 10 years with Royal, these rugs have ALWAYS had chairs on them.

The Good - well GREAT Roel our assistant waiter in MTD Silk - Fabulous, friendly attentive - he really needs to be the waiter and his partner Elvis needs to his assistant.

Chops - 'Dundee' (also known as James Bond) FABULOUS, Funny, engaging, took care of any request we might have

Micha our Room Steward - was Fantastic, kudos ! Thumbs up ! We cant praise these 3 staff members enough !

The bumper cars - my wife Dottie enjoyed beating and banging with the other 2 couples we traveled with.

Rarett's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Interior with Virtual Balcony Accessible
Cabin 1U 10171

The cabin itself was clean, and spacious - smartly laid out for us wheelchair users - the shower 'seat' was very small and difficult to transfer to though. The reason for the 1 rating, we had NO AIR CONDITIONING from day 3 on - 80+ degrees :( It was a shipwide issue we later found out, but not the whole ship.... just 'some zones'

Port & Shore Excursion Reviews

San Juan

as a wheelchair user, San Juan was very unfriendly, cobblestones and very hilly terrain. It looked difficult to walk even for an abled bodied person.

6 folk in an old ambulance - driver FULL of information, and got me around in my wheelchair with no issues... HIGHLY recommend it.

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We were put into an old bus, with no shocks, I was in the back, and I wasnt even secured (not even a seatbelt!) I held on for my dear life for all 3 hours ! I can not recommend this tour

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