I chose because of the low cost. unfortunately I got what I paid for. After more than 10 cruises with other cruise I can't tell how disappointed I was. The issue started before I left home. Calling MSC you have 2 choices 2 for new booking or 3 for existing booking. If you choose 2 someone answer within 30 seconds, but if you choose 3 then no one ever answers. I tried several times no luck. Then ...
We chose this cruise because it matched up with a stay in the South of France. It was supposed to be a special holiday to celebrate our Silver Wedding.
The ship itself was beautiful, but it's a pity MSC don't match this with service! We were so disappointed!
We have never been on a cruise where it is hard sell from the time you board until you get off. Everything is an excuse to try to get ...
From start to finish the staff of MSC were very friendly and helpful.
The food was excellent in the L' arabeque restaurant as were the waiters.
The variety of food in the buffet was excellent especially at breakfast.
The children's club, 7-11 yrs were wonderful with our granddaughter, she loved every minute that she spent with the staff and her new friends.
The entertainment in the ...
Preziosa was only launched in 2013, so very sparkly shiny and new, huge ship and lots of facilities, most areas kept clean and up dated, sadly from the moment you board you are bombarded with multiple offers of purchasing drinks/tour packages, the crew are very obviously pressured to sell up at all times.... clearly differentiated prejudiced treatment toward the European crew and all others. The ...
This was my first cruise with MSC although I have cruised before with P&O. Had a great time - the ship is lovely, the ports visited were interesting, the service and entertainment were great. My biggest gripe was that there were a lot of out of pocket expenses we hadn't been made aware of. MSC's upfront costs are low ($660pp twinshare) which is very economical when you consider that a P&O cruise ...
Just returned from a 7 night cruise on the Preziosa..Rome to Rome..
I was abit nervous after reading such poor reviews here, so was prepared for the horrors, only to be pleasantly surprised.
I was travelling with my daughter ( her first cruise) and this was my second time with MSC.
Embarkation was seamless. No great lines at Reception to fix up prepayments, and our luggage was there ...
This was our first cruise so I did a lot of research before travelling. We decided to book with MSC as the route appealed to us and they were offering free flights with our package. Having now completed the cruise I am amazed at the petty things that people critise MSC for as our experience was so positive. We had one set back before we traveled. We requested 1st dining but were assigned 2nd ...
Our cruise started terribly from the embarkation. we were given the first priority because I have a child in a stroller, but we were the last to embark. 1.5 hours waiting at the counter, with an MSC employee that had to ask a colleague a question every time she typed one letter on her keyboard. It was dreadful, we called the manager that apologized but did not make the process any faster. My ...
We just came back from a cruise Venice-Bari-Katakolon-Izmir-Istanbul-Dubrovnik-Venice.
We arrived at the checkin in Venice at 11u30, it took about 75' minutes in total before we drank our firts cocktail. You have to stand right about an hour, it would have to be possible to fix this so the people don't have to wait in a line, but with a ticket system. Once we get on board of the ship, and after ...
I will be as sort and factual as possible. The room was lovely, couldn't fault it, ship was very plush, here end the good points. Added £100 to the room for gratuities, had to fight with the reception staff to get it removed, they acted like they were doing me a favour, pay the staff a living wage I say. Trips desk had no other information than wanted to sell their own really expensive tours. ...