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2 MSC Cruises Taormina (Messina) Cruise Reviews

We were celebrating our honeymoon, as we boarded the ship the staff came across as rude and judgemental. After trying to ask for help to locate where we needed to go we had to ask 3 people, one less helpful than the other. Since we have ... Read More
We were celebrating our honeymoon, as we boarded the ship the staff came across as rude and judgemental. After trying to ask for help to locate where we needed to go we had to ask 3 people, one less helpful than the other. Since we have heard only good things about cruise lines such as Royal Caribbean, we decided to give MSC a chance, what a mistake. The food was disppointing, breakfast was okay, lunch was the same thing everyday and dinner was a mix of leftovers and an attempt to cook! DO NOT purchase the laundry package! We made that mistake. Something so simple ended up costing us a day we should have spent touring and sightseeing, because we had to deal with the laundry service. They decided to shrink and discolour our clothes (value $500 euros). We went to reception letting them know. Only for them to say we’ll send someone to your cabin to solve the issue. We waited an hour for someone to come and nothing. So we called reception and they stated they would send someone right away. And we waited another 30 minutes. After arriving to our cabin he said it can be fixed. We were both confused because once something has been shrunk or discoloured there is no fixing that. He took the clothes and said give me one hour. The hour came and went and no sign of our clothes. Another phone call was placed and our clothes were finally then returned. All they did was refold our clothes. Needless to say nothing was resolved, so back to the reception desk we went. Again they said they couldn’t help us that we had to call Customer Service when we got back home from the trip. Which I did and they are only giving us back $150 u.s dollars with the purchase of the laundry package in that total. By far the worst trip experience we have had. If you read this save your money or spend a little more and go with Royal Caribbean! Thank you for ruining our honeymoon MSC! Read Less
Sail Date October 2018
If you want to feel welcome on a Cruise Ship then don't choose MSC Meravigila as you never feel in the least bit welcome particularly in the main dining room, on our cruise in was Waves where the staff were the most ... Read More
If you want to feel welcome on a Cruise Ship then don't choose MSC Meravigila as you never feel in the least bit welcome particularly in the main dining room, on our cruise in was Waves where the staff were the most incompetent,rude,surly waiting staff I have ever come across in any dining establishment that I have been in with a very small exception of them in any way helpful or nice, it was apparent very quickly to me that there are major staff issues onboard this ship but whatever is going on should not be allowed to impact on people's hard earned holiday as it did on ours and others on this cruise, as regards the food I will just say there's massive room for improvement. This ship is suited best for families as MSC has forgotten about couples with no dedicated pool or jacuzzi area for Adults Only despite there been more than enough areas onboard to accommodate children and only one Adult Only lounge which was nice but only had a Jazz Band who were great if you wanted to go asleep, the Meraviglia Lounge had a good dance band but it's very small and it's very difficult to get a seat and is used as a children's playground. It amazes me that MSC have invested so much money in what is a nice new ship only to fall down so badly on the basics and don't expect to be thanked for cruising with MSC or wished a safe onward journey as you leave because nobody cares whether you stay or go. Read Less
Sail Date July 2017
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