After cruising over 40 times on almost every cruise line, we decided to give MSC an opportunity. I will say it was our first time and it will be our last. The only experience we really enjoyed was dinner time. We had an amazing waiter by the name of Hansel.
This is a cruise line that lacks proper management. From one of the head restaurant manager to the buffer staff...very rude, inattentive, ...
Next to impossible to pick a start of where to begin. I will try to hit all key points.
The pools were over packed the whole day every day. The children’s pool goes from 5-6 feet deep. How many children out there are that tall other than the very few teens that were in the boat?
The food wasn’t bad but some places there was over an hour wait to get food without even getting the natural “ ...
We chose this trip because it was 9 days long, and the value was same or less than other companies for 7 day trips. The ship is the smallest and oldest there is. Totally regret the decision. Buffet was normal, poolside was always full and we had to struggle to find some chairs. Restaurants were not better than buffet at all, don’t even waste money there. Excursions were too overpriced and ...
Rating: ★☆☆☆☆
I recently embarked on a journey aboard the MSC Seascape Cruise Line, and unfortunately, my experience was far from enjoyable. From start to finish, this cruise failed to meet even the most basic expectations, leaving me with a bitter taste and a strong desire to share my disappointment with others.
First and foremost, the customer service provided by the staff was subpar at ...
First off…I realize using smart phones for connectivity to certain services has become increasingly popular, but if I hear “…it’s on the App…” one more time… Not everyone desires to use phones for this purpose. The apps are questionable at best… some work... some sorta work… some work with some phones but not all. Sometimes you have a good signal, most times not… At an absolute minimum – if smart ...
Lost an engine first day sailing so first port cancelled. Dead in the water for an hour while repairs attempted.
Next day sewage fountain shot up from shower drain 330 AM flooding our cabin, hallway and in-laws next door. Smelled of mold and dampness 2 full days. Horribly loud machinery every morning like a jet engine outside our window around 5 AM every day. Other equipment failures happening ...
Cons:
Staff was lazy and unattractive to the guest in the galley. Our normal wait time for our order to be taken was between 15 to 25 minutes during non peak hours.
Virgin Voyages advertises Vegan friendly food options. For breakfast no buffets in this adult only cruise. The options included avocado toast, beyond (hot dog), bagel with non dairy spread, hash browns, and veggie scramble with ...
The promised Rock Star Agent fell short of expectations. The suite's concierge was rarely available and couldn't assist with dinner reservations, bar changes, or shore excursions as advertised. Instead, we were directed to use the app, which turned out to be a frustrating and unusable experience onboard. We ended up standing in long lines to book activities because both the app and the agent were ...
We chose this cruise because we knew it is a new one
This was a big mistake the worst cruise ship we have ever been on
we were so glad only when it was over
From the beginning not even a welcome drink not only this they shut the curtains for the buffet while they were taking food in a very rude way
Food quality and variety very poor
Shows every night almost the same the only ...
We used to be big fans of Virgin Voyages and convinced our friends to try it too. But they had a terrible time, and now we understand why. If Virgin doesn't fix their problems, they won't have repeat customers. They can't handle a full ship.
Booking a reservation has become a nightmare. It's really disappointing to pay for a cruise and then not get a restaurant seat. Virgin needs to figure out ...