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388 Luxury Cruise Reviews

I promised myself I would write this review today as I feel obligated to warn fellow cruisers of our experience as a 7 day cruisers on the tail end of a World Cruise. My husband and I choose this trip as a 25th Anniversary ... Read More
I promised myself I would write this review today as I feel obligated to warn fellow cruisers of our experience as a 7 day cruisers on the tail end of a World Cruise. My husband and I choose this trip as a 25th Anniversary Celebration and fully expected a wonderful cruising experience on the Silver Sea Spirit- cruising the Red Sea- Petra, Sharm, Suez and Alexandria- ending in Greece. We travel a lot but both are still self employed and do not desire to take long vacations, however, we take many small vacations every year. We have traveled from Galapagos, Trans Siberian RR, Borneo, Europe, Turkey, Egypt, South Africa, Morroco, Baltic Countries, South America, etc... We stay at 5 star and we stay at 2 or 3 star accommodations. We enjoy many types of experiences. So I believe we set off on our adventure at Easter to meet up with the Silver Sea Spirit at the Red Sea with good expectations and as experienced travelers. However, we should have known something was wrong from the minute we joined the group on a day trip in Luxor. The cruise director who was there early had no idea we were joining group and questioned us on whether we had paid for that part of excursion-we had.(Though it was free for all other travelers as mid- cruise excursion) After an afternoon of touring in Luxor we boarded the pre-assigned bus #6- which had our name on a list and set off for a 3 hour in the dark trip to Red Sea and Safaga. At arrival on the ship no one greeted us, bus driver stopped us from pulling our own baggage but yet we had to go to a harbor police to find assistance- Silver Sea knew we were on that transfer but made no effort to greet us. Upon arrival in our room, our assigned Butler was off so some one showed us a couple things, no offered to help unpack -champagne and fruit was waiting. I do not know what the purpose of the butlers are other than to bring coffee when I ordered in the morning. There was no attempt to anticipate our needs, no attempt to bring snacks to pool as Beaches/Sandals Butlers do, no attempt to bring canapes/snacks before dinner- nothing. The gift shop was very poor selections on everyday items, I hunted the whole cruise and at the ports for curlers or curling iron, having forgot mine to no avail. Nor did any staff seem to care- Meals were so so and not any better than Carnival. The Supervisor of the Butlers should go to school at Beaches/Sandals and figure out how to be make a vacation truly enjoyable.... Our Butler was nice and brought coffee - when I ordered- that was it..... However, the purpose of my review is to explain NEVER EVER to join a world cruise in the last week or two of their 100 day cruise even if it is free- unless your time is worth nothing- then only if free-- There were no activities on board except shuffleboard, scrabble and bridge that no one was playing. There were no cooking demonstrations, no ice carving, nothing. Even the captain's bridge tour was limited to those who had "signed up 10 days earlier" in Dubai or something, since we joined 7 days after Dubai that was not much help. The staff made no effort to meet us at arrival. (another traveler we met last day advised of same experience.) The staff made no effort to provide any orientation to the few couples that arrived at Safaga. Never ever was there a meeting to acquaint orient, to explain availability of shore excursions, anything about ship, anything about anything- we were just shadows- maybe SPIRTS! who joined at Safaga etc. We were advised when I asked on 4th or 5th day that this had been done earlier in the 100 day world cruise- My newspapers did not start until 3 days later- All I can figure out is the staff was worn out from 100 days or they themselves had joined the world traveler club of which we were not a member. A mention about other travelers- The first couple of days we could not decide if the mostly elderly travelers had a hearing problem or were simple rude. My husband is 85 and I 55, so we are used to dealing with people in this age range. It is common courtesy for us- to say Good Morning to someone we pass in the hall- outside of the restaurant heading in to breakfast- however- they would look past you -like you did not exist- finally, we quit saying good morning. Perhaps none of them could hear- or they were too tired of their trip, or they simply did not associate with the common people who did not have their name engraved on a brass name plate outside their room and only joined the cruise for 7 days- I truly believe it was the latter based upon multiple experiences. So as you can see- a group of very "cliquish" travelers- who already were in the group- (Thought perhaps I was in junior high again and a new kid) and a ship staff that did NOTHING- let me repeat NOTHING to welcome you, to orient you, to provide activities and information to the few couples that joined in Safaga or even Dubai as I was advised from a Dubai embarkation couple. Since, you do not know WHO this handful of newly arrived travelers were- as there was not even an orientation meeting- you couldn't even find travelers with same experience going on. One evening was touted as Arabian night- since we had no pre-warning of this other than the daily paper- I did not bring my Abeya or a head wrap etc, I looked at the yet another empty port town on the Red Sea that we stopped and could find nothing, I looked in ship's gift shop and they had nothing- yet when we arrived at the pool side dinner- (the one special dinner) this whole group of world travelers were dressed the part and dancing and carry-on etc. When I questioned how they could find such outfits and had such warning, I was advised that -oh they bought those in Dubai where they planned it with cruise staff a week before we arrived. I do not understand why the cruise staff could not have had at least some head wraps- etc for sale in the gift shop or something for the rest of us, infidels. The Suez Canal transit was very boring, just desert on both sides and flat, so nothing entertaining like a Panama transit. In addition, the "expert" only spoke from a loud speaker that was not audible from the observation deck. (The stated reason was that a ship of the calibre of Silver Sea Spirit could not figure out how to broadcast in the observation deck/room without broadcasting in the spas.? Go figure..) The last port was Alexandria and as my husband and I sat sipping coffee, a couple walked by that I recalled meeting 6 days early on an elevator and thought they may have arrived the same day as we had arrived. I said hello and we sat and had coffee, they had the exact same opinion on these topics in which I post- When I said to them that I had told my husband that morning that I felt like we were the "Black Sheep of the Cruise"- she laughed and said she had said -just that morning that they were the "Lost Children of the Cruise." They advised that previously they had been on the first week of a world cruise and the experience was totally different and activities were going on- and guests were friendly- (probably didn't realize they were only on for 1 week-ha) Speaking of that the ship staff had a couple special meeting/dinners for these really special people- who were part of the world cruise- which is fine- BUT they still needed to do something for the rest of us. Other than handing us a bucket and mop to mop the floors - we were treated like 4th class travelers. Very poor and one could not PAY me to take another SILVERSEA World cruise-in which I only joined for a week. I might would consider a week or 10 day cruise that all guests were on the same itinerary- however, I would look close at what the ship had to offer in activities on board etc before I wasted my money on Silver Sea again. I did mention the last night my dissatisfaction to the Butler on these issues on the cruise- I did not think much of this was his responsibility- and he immediately brought his supervisor- who had just joined the ship from I think a South America cruise and she was very kind, understanding and seemed genuinely concerned and appeared to believe these issues were unacceptable. At a minimum she had been trained on how to handle a customers dissatisfaction.- not that I ever heard anything more- nor did I really expect to. I was disappointed that the comment questionnaire did not have a company land address to mail them to- therefore I did not take the time to complete as i assumed it would not make it off the ship. In any event, I hope this review helped some in deciding whether to join in the middle of a world cruise---On a side note- since nothing going on- I was able to watch Royal wedding and the Osama death coverage in the beautiful cabin and I appreciated the veranda and the heavy curtain separating the bedroom area from sitting area. LP Read Less
Sail Date April 2011
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! ... Read More
I went on Queen Victoria, Cunard Cruise Lines. I booked it on line, on a last minute web site. Got a great deal, then upgraded to an obstructed ocean view.Paid $400.00 more for the up grade and all we looked at was a life boat for 12 days! Don't waste your money on that upgrade! This should read window with NO VIEW! Shame on Cunard for charging $400.00 more for a room that was no better then a inside cabin! Also if you are planning to book excursions, PLEASE MAKE SURE YOU GET THEM! We booked for everyday and didn't get the one booked for Bonaire, and when we got the tickets they said it was SOLD OUT! Then we went to tour desk found out nothing was left for the island! What a big disappointment in the tour desk. Also talked to the Supervisor on the ship and they did nothing for us! I rate this the worst cruise I have ever been on, and have taken 24 cruises!Be prepared to dress up every night, tux or sports jacket required every night.If you want a laid back vacation, this isn't it!Shame on Cunard! Very over rated! Will never cruise with them again. Do yourself a favor and go on another ship! Read Less
Sail Date March 2011
This was the worst cruise experience in 30 years.Priority embarkation did not exist at the time I arrived, hundreds of people milling around for up to one and a half hours. Grand suite was large and grand, unfortunately due to the lighting ... Read More
This was the worst cruise experience in 30 years.Priority embarkation did not exist at the time I arrived, hundreds of people milling around for up to one and a half hours. Grand suite was large and grand, unfortunately due to the lighting over the 2 basins in the bathroom, shaving had to be done in the mirror of entry hall to the suite, it was impossible to adjust the temperature in the shower without swamping the bathroom floor as some of the multiple shower heads faced the door .For the first week the bed linen was changed every 3 days, until I asked for a daily change.The so called butler is really a steward, charming but untrained and certainly not up to Grand suite expectations.. The Queens grill is a disaster area and has some of the dullest food on offer at sea.Cheap chicken , dull dry steaks, dreadful pies. Christmas day dinner of Turkey and trimmings, was in fact rolled processed fast food with one soggy roast potato and various other vegetables, tasteless gravy and stuffing all served up on the plate,this was not even a dogs dinner.On two occasions the ala carte menu was cancelled, the reason given was, all the guests turn up at the same time after the captains line up cocktail party and it makes the kitchen too busy, Isn't that sad, and just for a free glass of sparkling wine ! The Verandah restaurant which has an ala carte menu at extra cost of about $40 was in another world. Excellent high quality ingredients perfectly cooked and presented by good waiters, which is what I thought I had paid for in the Queens grill. This ship has serious problems which were obvious to everyone on board. Cunard are selling a product that they are unable to deliver.I will never set foot on a Cunard ship again . W A Turner. Read Less
Sail Date December 2010
Much to our overall disappointment - my wife and I boarded the Queen Victoria for our British Isles Cruise.... having sailed on both the QE2 and the QM2 - we were amazed with the lack of Majesty of the Victoria compared to the other ... Read More
Much to our overall disappointment - my wife and I boarded the Queen Victoria for our British Isles Cruise.... having sailed on both the QE2 and the QM2 - we were amazed with the lack of Majesty of the Victoria compared to the other Curnard Queens. There is a lack of luxury one would expect for the price of the cruise, and when entering our "cabin" - we were very disappointed, as we have experienced more space, and storage area and usual complimentary items in bath area,on a smaller Carnival ship recently. The rules are the same as QE2 & QM2 regarding dress code, etc... but why ?? the food choices in the Britannia Dining Room were less that desired... and on three occasions after reading the posted menu we decided "it" was not worth all the bother of having to Dress for Dinner...SO- Lido - here we come ... and did many , many, many more as it was packed each meal - daily. Wondering why no shrimp cocktails were offered on the menu in the dining room - we did notice "others" with shrimp cocktails, etc., and other items not on the menu. When we asked about this, we were told that those special items had to be requested. (unknown to most) The staff in general were mostly rude and not very friendly at all, and when asked questions most acted as if we "bothered" that we asked anything of them. The ports of call were good as we expected, however the Cunard sponsored "tours" - were a rip off as most were just bus rides through the county side. The one exception was The American Landing sites in Cherbourg / Normandy and the Museum there. The Royal Court Theatre was very nice ( stadium seating ) and some of the shows were good. Over all, --- Not what what I expected for the price I paid ..... Read Less
Sail Date July 2010
For a frame of reference, we took our very first cruise 10 years ago on the formerly named Seven Sea Navigator on a Western Med. Cruise and we were overwhelmed with the entire experience. We very much enjoyed that ship, the ports, and the ... Read More
For a frame of reference, we took our very first cruise 10 years ago on the formerly named Seven Sea Navigator on a Western Med. Cruise and we were overwhelmed with the entire experience. We very much enjoyed that ship, the ports, and the overall experience...then we boarded the MSC Musica for our Eastern Med. Cruise in April 2010. We came aboard with open minds despite the many negative reviews that we had read on this site and others. From the first experience with the rude and incompetent staff at embarkation to the final checkout at disembakation, our time was filled with one disappointment after another. If you have never cruised before and have nothing to compare this experience against, then you might find this cruiseline tolerable. But, if you have cruised previously you will more than likely be underwhelmed by the rooms, the service, the food, the casino and general lack of amenities. The rooms are extremely small with inadequate storage that also boasts a 5 by 5 jailcell called a bathroom. If you are an American, I would dare say that you will struggle in this environment. The service could be described as lacking that personal touch and pampering that you can easily find with other cruise lines. Whereas some of these issues might be attributable to the language barrier, we found that it was simply a collection of poorly trained staff that could care less if they were providing you with good service. The food was, without question, the worst experience. On our previous cruises we would tend to overindulge due to the wonderful food choices, however this cruise became the "diet cruise" for us. Our lunch consisted of the same hot dog/hamburger routine each and every day. The breakfast selection was equally poor and the only dinner location that was worthwhile was the Pizza Dining. The staff could not understand English and even those that did were not very helpful. The reception desk and accounting desk were staffed with the most rude, uncaring people we have ever had the chance to work with. There were repeated issues with incorrect charges on our bill, excursions that underdelivered and wait staff that were simply incompetent. As cruisers, we enjoy an evening or two in the casino to relax with friends and to play some slots or other games of chance. As Americans, we have become used to facilities with a non-smoking atmosphere.....however, this casino became the smoking lounge for most and it had a terrible ventilation system (if it even had one). There was a general lack of seating at most table games because they simply did not have enough tables open to accomodate the number of players and the slot machines are ancient. The slots were the coin only payout type and when cashing out your coins, the cashier had to count them by hand which led to more wasted time standing in line. But without a doubt, the smoke ruined for most in our group. We would tell any American who is considering a Medit. Cruise....do not use this line as you will be completely disappointed. Read Less
Sail Date April 2010
The cruise started out exciting!!! Buenos Aires for 2 days. This was the only highlight of the voyage. The "Cloud" was to be "Renovated". Well that was the first letdown. The Cabin was old, beat up, furniture pieces, a ... Read More
The cruise started out exciting!!! Buenos Aires for 2 days. This was the only highlight of the voyage. The "Cloud" was to be "Renovated". Well that was the first letdown. The Cabin was old, beat up, furniture pieces, a filthy dirty deck with stainage and black grease! They had this cabinet where the old T.V. was you could use it for your clothing as storage was not a high pointof this cabin. The drapes had threads hanging from them, back to the cabinet they could have at least put a piece of plywood in it to make room for more folded clothing. It was strange but upon embarking in the reception area I felt their was somthing amiss when steel poles were painted in blues in Faux-Painting. And it did not even reach the top of the pole. Now back to the room the furniture was faded, the carpet faded, the tub had been refinished however it did not match the old sink color.I will admit that the Bvlgari toiletries were very nice. The towels had not seen a softener for months. The towels and washcloths were just plain hard!!!! Gosh! This is Luxury? Now the food was equally unimpressive. Room Service every morning was wrong. I could NOT wait for Eggs Benedict. It was burned on top of the poached eggs,that should have been hard-boiled. This went on every morning. Scrambled eggs were way undercooked and runny. Creamer for coffee was spoiled, we gave up and ordered milk for our coffee. Rolls were never warm. I never went to the main dining room for lunch as it was to over the top. The Galley lunch in the Italian Restaurant was Horrid!!! Mesculan Greens all over the counter. On the Carving Board was this Huge fish hanging upside down. Very delectable,don't you think? The lamb chops were greasy and gamey. The pizzas were under heating lamps and DRIED-OUT. I went to inspect on another day to see much of the same. For Dinner the Italian Restaurant had the same menu every night. Rumour had it from past SilverSea customers that it used to change daily. The only item that was good was the bread. The Pasta was plain pastie!!!!!! I had a few pasta dishes and they all were below par. In the main dining room the food was injected with this and reduction of that. The ONLY dinner in the cruise that was tolerable was the "Osso-Bucco". On the evening they had Prime-Rib I had asked for my meat Medium Rare. It was nuked the center was well done. I could only eat the outer edges. The Beef Tartre looked like it came out of a Cookie cutter. I had to ASK for toast-points. The head of dining "Sergio" was totally out of touch with his customers needs, and ran around like a "Chicken with his head cut off".........This was the whole cruise. To tell all of you the truth I lived on the Pool Deck Grill eating Cheeseburgers,Fries,& Shrimp Cocktails. I became friendly with the help more than 50% said they were leaving this cruiseline when their contract was up. They were embarrassed by the cuts in passenger service this cruise line has done. Oh by the way if you are expecting caviar on this ship,better go elsewhere. Speaking with past SilverSea cruisers they were very very upset with the downgrading of this line.Many said this was their last cruise on SilverSea. The only thing that made this cruise easy to deal with was the help. They were all "10"'s except for "Sergio". Oh might I add rotton mayonaise in sealed jars. I only can say that this line has very slick advertising and brochures. The product that they deliver is so below par that it is sad!!!!!!! To all reading this if you are booked on the SilverCloud, Good-Luck!!!!!!! This Cruiseline is an embarrassment at sea. A Joke. This was my 31rst and WORST cruise I have ever been on!!!! It is sad very sad indeed. Finally when we arrived in Rio, we rejoiced in knowing we were finally off of this awful ship and cruiseline. If you want Luxury, go with "Yachts of Seabourn"....................I give this cruiseline and ship a thumbs-down Read Less
Sail Date February 2010
Our expectations were high as we left our comfortable Barbados hotel after four nights to join the Royal Clipper. We should have stayed in Barbados. Something seemed odd that we could only board a ship which had docked at 7am after 4pm, ... Read More
Our expectations were high as we left our comfortable Barbados hotel after four nights to join the Royal Clipper. We should have stayed in Barbados. Something seemed odd that we could only board a ship which had docked at 7am after 4pm, but of course that relieved the cruise line of serving lunch. We then had to fill out a health form and have our temperature taken, a perfectly reasonable request. What was not reasonable was another paper from we had to sign, limiting the liability of the cruise line and making passengers agree that if they were going to sue Star Clippers, the suit would be filed only in Monaco. Now that was kind of strange. I signed. They would not have let me board if I didn't. But there is a family, I am sure, who wishes they had not. My wife is partially disabled. She can walk slowly but long distances are difficult for her. We asked for a wheelchair for boarding. None was available. When we boarded, we found that there was no elevator. This was never mentioned. We were in for a week of enforced climbing of 4 flights of stairs, many of which led to narrow and difficult doors. This ship is completely unsuitable for disabled people. We could barely manage. Those more disabled than we would have had to have been left on the shore. With no refund, I am sure, although there is certainly nothing in any large print in their literature which indicates this. But I guess you were supposed to scrutinize the deck plan to find this out. Let's say this at the beginning: The ship is beautiful, the interior spaces are lovely, and the service crew (waiters, cabin stewards and deckhands) are friendly, efficient and personable. The Cruise Director was not to my liking and the Hotel Director turned out to be a baloney artist. The Captain seemed nice, but his Ukrainian accent prevented all but the most basic communication. The sailing bit is almost a gimmick. The sails are raised with great pomp and piped in music from "The Hunt for Red October. Then, as soon as everyone is at dinner or in bed, the sails are furled and the ship proceeds under power. It is too bad, the experience of proceeding on a large ship under sail is truly delightful. You get it about 25% of the time. The food is no better and no worse than many cruise ships Mostly frozen ingredients dressed up in fancily named sauces. You would think that sailing in some of the most fertile fishing waters and tropical fruit growing areas that they would make some effort to add fresh food. You would think that with Royal Caribbean and Holland America as well. The ship offers water sports equipment to the passengers. The equipment is old, dirty and disgusting it belongs at the Salvation Army. So do the books in the beautiful library. They didn't bother to got to the Salvation Army for these. They are just the left behinds from past passengers. The real problem was the port policy. It was designed to save the cruise line many dollars. It cost a life. Read Less
Sail Date January 2010
I have been on over 75 cruises. Over 1.5 years of my life on ships cruising for the past 35 years. This one I paid the most for and was the worst in EVERY respect. Don't waste your time or money unless you are crossing the pond. ... Read More
I have been on over 75 cruises. Over 1.5 years of my life on ships cruising for the past 35 years. This one I paid the most for and was the worst in EVERY respect. Don't waste your time or money unless you are crossing the pond. I had the owners suite!! $30,000 so no joke! The top of the line or so I was led to believe. The staff was ok. They did what they had to do but never anything else. I saw the concierge one time when she brought us to the room. The Cream Cheese on the first day had MOLD growing in it. They replaced it with more cream cheese with even worse MOLD. Green coming out of the package. Can happen to anyone right? Never for me! Mold in Cream Cheese?? The food was OK. Not good. OK. The service was OK. Not good. OK I would NEVER recommend this ship or this company. The ship was NOT ship shape. The suite itself was very nice. But the things that make a cruise great were ALL missing. This was the single most disappointing cruise I have ever been on. The old "Costa Line" from the 1970's that I would refer to as the "Hate Boat" was better. Remember the "Flavia"??? That is what the QM2 reminded me of. Cunard needs a MAJOR dose of reality. Service?? Forget about it! Entertainment?? Don't even ask. HORRIBLE and amateurish. Read Less
Sail Date December 2009
This cruise was very disappointing. The ship is lovely - new, attractive, spotlessly clean. The cabin staff were excellent. Sadly, the food wa extremely poor. Lufthansa did better on the flight home, as did Costa Coffee at the airport. ... Read More
This cruise was very disappointing. The ship is lovely - new, attractive, spotlessly clean. The cabin staff were excellent. Sadly, the food wa extremely poor. Lufthansa did better on the flight home, as did Costa Coffee at the airport. I did not have a single hot dish actually served hot - the best they could muster was lukewarm. Not only the food but the food service was poor - knives and forks placed next to you for the next course while you were still eating - - - The fitness and leisure facilities on board were pitiful - 1 sauna with 2 showers in the immediate vicinity for each gender when there were approximately 2500 people on board. The gym was small and the equally small studio was shut on at least 2 occasions for 'private consultations'. Equally sadly, I: 1) bothered to queue to complain at customer services 2) bothered to fill in numerous complaints which i was assured would be dealt with by the cruise line upon disembarkation 3) wrote several emails to Costa. I have not heard a word from the company. To my mind, this is not customer service. The cruise was NOT luxurious. The customer service was even less so. Put simply, if this was my first experience of cruising, I would NEVER do it again. Not all cruises are the same and I urge you to think hard before booking with Costa - try Princess, Royal Caribbean or even Thompson. Read Less
Sail Date December 2009
Antarctica is a once in a lifetime opportunity. It is amazing, beautiful, breathtaking. Hurtigruten represents unprofessionalism and poor service. This is very frustrating for such an expensive undertaking ($15,000 plus) Example #1 --- ... Read More
Antarctica is a once in a lifetime opportunity. It is amazing, beautiful, breathtaking. Hurtigruten represents unprofessionalism and poor service. This is very frustrating for such an expensive undertaking ($15,000 plus) Example #1 --- Hurtigruten books airline ticket for the wrong day for my father. It is bizarre that Hurtigruten can not follow their own agenda that they created. Example #2 --- Hurtigruten provides a single bed for my father and I. i love my Dad, but really would like two beds. Example #3 --- I write Rolf Logan, Director of sales a letter sharing with him my experience. He never responds. This is an example of the apple not falling far from the tree. If the executives do not care about their customers, you shouldn't be surprised that lower leverl employees to not excel at service. Example #4 --- Despite all this, I was attempting to book a cruise with Hurtigruten to Norway for June. After two weeks of emailing the staff, I decided to sign up with Celebrity for another location. Hurtigruten's staff would take sometime 5 days to respond to emails, provide incorrect information, or simply ignore questions. Antartica is a must see. The variable is the serivice provided by the cruise line. Please do not depend on Hurtigruten. Read Less
Sail Date November 2009
don't be fooled into thinking you will get quality: we took a week long cruise on the Dawn from NYC to Bermuda. our first cruise and most likely our last cruise, especially with NCL  $250/week parking at NYC......yet another ... Read More
don't be fooled into thinking you will get quality: we took a week long cruise on the Dawn from NYC to Bermuda. our first cruise and most likely our last cruise, especially with NCL  $250/week parking at NYC......yet another rip off !  Bermuda is over priced & over rated even with it's beautiful beaches. the bermuda police must do a great job cause the island felt safe without the usual suspects lurking around even in the evening hours.i liked the top 10 list format another poster used, so i will use a similar posting format. 10- from the moment we boarded it was long lines and unorganized. we waited 1 hour on line to book an excursion. we asked for a manager, the woman smiled and ignored our request, she was selling spa packages to people waiting on endless lines and only cared about that.  There was no management present execpt those who were welcoming their own families onto the ship. there was noone to ask for help. even the front help credit desk was100 people deep. 9-found a piece of half eaten cake in the room fridge, the extra $1000 for the balcony was not worth it. the balcony was dirty and the railing had peeling paint and rotted metal under it. the glass was not cleaned in ages. the sliding door required 2 hands and a good lean to move......terrible ! 8- if you need more towels,like we did, be prepared to wait till the next day.  7- the worst food period, even the upcharge (total rip off) restaurants were awful.loaded with salt the buffest was packed with cheap foods. what a disappointment. the menu remained the same in the restaurants all week long, with only 6 entrees to choose from,this forces you to pay for the upcharge restaurants which were a joke too. 6- a 13" old tv in a $3000 room ?   again a disappointment 5- not safe or secure after dark on the outside decks, never saw a uniformed security officer anywhere. this is not safe,especially with the news reporting people missing on these cruises. 4- back to the gross food..     it was the worst , we eached gained 10 lbs from water weight due to the salt !    we maintain a healthier diet and were not enamored by the endless supply of cheap salty food.the awful buffet had long lines, good luck finding a fork and napkin...we had to ask other people if we can take a set off their table....this is ghetto style cruising !!!   the main dining rooms were packed because the ship was over crowded with 30 minute waits.  i was told 3 corporate employees were on board, i saw one man in a wrinkled shirt writing notes on a napkin, turns out he was indeed from corporate....what a joke !    these people should be fired immediately !!! the executive chef walked around like he was someone important, he did not test the temperature or taste a  single item on the entire buffet line. the food was more often then not cold or just warm. 20 minutes for an omlette in the mornings because they had one employee making the omlettes for 300 cruisers, again what a joke !!!but don't worry, if you want powdered eggs , they had plenty in the cafeteria style pans at the buffet.remember we paid $3000+++ for this cruise....all in, it cost over $4500 with excusions.the french restaurant le bistro was the worst and it cost $25+$10 extra per person to dine there. the food director of the ship is french , he needs to go to paris and actually taste real french food, for if he served that garbage to a real french chef, he would be laughed out of paris ! 3- the wait staff or servers were not professional for the most part. this is because you are forced to leave a tip at the end of your cruise regardless of your own opinion....there was no incentive for them to provide quality service. they have a guy who drank too much espresso or red bulls screaming into a microphone,this was the dawn's cruise director. he was annoying by the second day and made us feel like we were on a college party cruise,yet the crowd was mature so yet another ncl misfit. the dance company (especially the 2 russian couples )jean ann ryan was fantastic as was the piano player bernie, the comedian dave & the magician greg. 2- upon entering the aqua restaurant ,we were asked by a manager if he could help us. we asked for a table for 2....he walked outside the glass entrance door and looked inside at us and other guests standing and waiting to be seated....that is the level of service we received. there was one manager in the venetian who was professional, a young woman who should be the head manager.  1- the pool was tiny and packed with as many of the 3000 cruisers who could find an inch of room to stand in it.4 feet deep, this is not a pool, it is a joke !the carnival ship had a giant slide on it which we saw while docked in NYC, the Dawn has No slide or No real pool in reality.....packed liked sardines,loud people laying inches away from one another, you will be searching for a lounge chair everyday. this was truely ghetto and an awful experience.the jacuzzis were not hot and they were over crowded ,as they only have a few for 3000 people ?plan on being charged $150 each if you want to "swim" in their 20 foot long pool adjacent to the gym.DO NOT WASTE YOUR HARD EARNED EARNED MONEY WITH THIS CRUISE LINE !!! 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Sail Date July 2009
Nothing in the last thirty years of cruising could have prepared me for the let down of this 16 night Panama Canal Cruise. Celebrity Cruise line should refund every passenger on this trip, their money, immediately. This trip was organized ... Read More
Nothing in the last thirty years of cruising could have prepared me for the let down of this 16 night Panama Canal Cruise. Celebrity Cruise line should refund every passenger on this trip, their money, immediately. This trip was organized by my friends for my 50th Birthday, and was researched very carefully... what follows will make you think twice about boarding either of the Azamara ships. What you are about to read has not been embellished one iota, and can all be substantiated by other guests. The good news is... the boarding process was seamless. We went directly to our "Sky Suite" to unpack. The press on this ship had stated the Azamara Journey had undergone a major remodel eighteen months previously. There was no indication of this upon entering our suite. Yes, the suite was rather small, and the bathroom miniscule, but it did appear to be clean, although extremely dated. There was no way this room had been fully remodeled eighteen months ago. Immediately the "Butler" (he is nothing more than a housekeeper with a bowtie) showed up introduced himself, and told us that if we needed anything, to just pick up the phone. He had a smile on his face throughout the entire cruise and did a great job keeping our room clean. After unpacking we caught up with our friends and we did a tour of the ship. We were expecting the five- star ship the Celebrity Cruise line was touting. We expected the ship to look just as it did in the advertising photos. Even an untrained eye could see the rust, the cracks, the dirt, the scratches, drapery rods with no draperies, lounge chairs that desperately needed to be varnished, I could go on, but why bother, we have bigger fish to fry. No one could explain why, but we set sail almost an hour and a half late. We missed the sunset and the fanfare that one normally looks forward to when you set sail. We should have known this was the start of a very long "Journey" to say the least. The open seating in the Discovery Dining Room is a great idea, and the fact that you do not have to dress up if you do not want to is an added bonus. However, do not expect dinner to take anything less than two-and- a- half hours in any restaurant on this ship. That is unless you have a desire to eat average cafeteria food, if so you can eat the buffet dinner in the "Windows Cafe". The menus in the Discovery restaurant create such mouth watering expectations that when you taste the food, you are in shock. What happened to the savory food that was described so elegantly in the menu? Why was it taking so long between courses? Why when we specifically told our waiter that one of our guests was deathly allergic to Bell Pepper would he continue to put dishes that contained bell pepper in front of her? The food was so bad in this restaurant that after four days of torture we made contact with the Food and Beverage Manager who kindly and graciously arranged for all of our meals to be upstairs in the two "Specialty Restaurants." More on this later. The first day, we were at sea, and we went to the gym. It was very clean, a great view of the water, and had all the right equipment one would expect. After about fifteen minutes on the treadmill we kept hearing some loud screaming coming from down a hallway and figured there was an aerobic class in progress. The screaming became more piercing and desperate to the point that many of us got off the lifecycle and went towards the door to see what the commotion was, but before we could get to the door a security guard closed the door. We were a bit confused as to what was going on, so we went through the spa and came out the other side of the hallway to an encounter that do not think any of us shall soon forget. It was almost as if we had stepped into a CSI crime scene. A security guard was telling us to "be careful" as we passed. There were bloody handprints and blood splattering on the outside of the first white paneled elevator doors. As we moved further along we could see that four or five other security guards had what sounded like two maniacs trapped in the other open elevator. It was totally surreal. Whoever was trapped in the elevator was screaming inappropriate racial remarks against the security guards who were from varying nations. In all the years we have travelled on ships we have never seen anything like this. We found it all deeply disturbing and went down to our rooms. Later we discovered that it was a father and son who had been drinking, and the son, who supposedly had never had any alcohol before, reacted badly to drinking and temporarily lost his mind. Everyone was expecting these two to be thrown off the ship at the first port, but surprisingly, they remained. And no surprise to any of us, a few ports later the drunken father was screaming at the drunken son outside of the ship, "I don't care if you walk home!" And with that he got on the boat leaving his intoxicated son to figure out what to do next. Passengers should not be subjected to this kind of behavior. Ever. There is no excuse for this. What more could I say about the itinerary except that on Christmas the cruise line had us in Costa Rica, and on and New Year's eve had us in Cabo San Lucas. All of the shopping was closed in Costa Rica. Whereas we were in San Juan Del Sur, Nicaragua, on December 26th, where there is absolutely nothing to buy, and truly no reason to ever visit. This port should be taken off the itinerary, but is probably much cheaper for the cruise line to land in, because you end up staying there longer than you do when you dock in Acapulco, which is a shame, because in Acapulco you truly could use two days to see the scenery. None of the itinerary makes any sense, except maybe to the corporate office. As the cruise wore on, so did everyone's nerves. People were complaining left and right about the food, the accommodations, and the horrific third rate vaudeville performers. It appeared to everyone on the ship that one hand did not know what the other hand was doing. It was quite confusing, because all in all the staff was wonderful in their attitude. It was not until later in the cruise that we discovered that over fifty percent of the staff had never been on this ship before we sailed out of Miami. Most of them had never been on a cruise ship before. What was the head office of Celebrity thinking? The two high end restaurants "Prime C" and "Aqualina" did deliver better food than the other sources on the ship. However, this quality of food is what should have been delivered in the Dining Room to all of the guests on a daily basis. The high end restaurants on the "Journey" should be providing a higher quality product than what they have presented here. The staff was much more knowledgeable and attentive in these venues. It was a consensus on the ship that the Head Chef should be fired. In the daily activity program that is slipped under your door every night there was an article about the new head chef that had decided to change all of the round plates to square plates, and in doing so, Azamara was happy to announce they were incurring a major extra expense because square covers did not exist! Who is this chef? We have a news flash for you. How about keeping the round plates; and with the money you are saving hire proper chefs and purchase better quality food. In all of the years we have cruised, everyone in our party agreed, none of us could remember having such horrific food. If Azamara is going to advertise the "Journey" and the "Quest" as "Five Star" ships then they should hire someone to walk stern to bow and point out the obvious issues. Why are the coffee machines breaking down? Why are the Juice machines malfunctioning? Why are the water machines not working? Why is there not a menu on the wall at the Pool Side Grill? Why is the staff allowing glass items to be served anywhere around the pool area? Why have you run out of honey? Why have you run out of Butter? Why have you run out of Peanut Butter? Why did you run out of steaks, and why would you purchase them from Panama? Why have you run out of vegetables? Why are running out of desserts? Why would you leave port without all of the obvious provisions necessary? You want to know why? We will tell you what the cruise ship employees told us. The reason we were late leaving Miami was because the provisions were late being boarded and the Captain finally said, "Enough is Enough!" And off we went in the dark without enough provisions. You are kidding us right? This is a joke, right? Sadly it was not. We were asked to fill out response cards at the end of cruise and to drop them personally in the boxes located on the fourth floor @ "Guest Relations" Everyone we spoke to yesterday said they marked their response card saying they would never take another cruise on Azamara, and they would definitely never recommend Azamara to anyone in the future. It will be very interesting to see how many of those response cards end up in corporate hands. I can honestly say our party was never so happy to see land, as it was today when we finished my 50th birthday party cruise! PS... As other reviews have pointed out... This ship is not handicap friendly. Read Less
Sail Date December 2008
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" ... Read More
"Emphasis on providing a delightful experience" "The Regent Experience" "Unsurpassed levels of luxury define the Regent Experience" "Your every desire and wildest dreams fulfilled" "Uncompromising excellence" "Unparalleled service and attention" Just some of the claims made by Regent Seven Seas Cruises in their promotional material. As a special celebration for our silver wedding anniversary in March 2008, my husband and I, together with two friends, booked a seven-day cruise on Seven Seas Navigator, sailing in July. Regent's ships are advertised as being six-star and they frequently mention in their advertising material, "the Regent Experience", "The ultra luxury world of Regent Seven Seas Cruises". These are the reasons we decided to book with Regent, as we wanted a very special occasion. How we were disappointed! Within two days of boarding, three of our party went down with diarrhea and loss of appetite, which lasted several days. Consequently, not much food was eaten. There were several other passengers on board suffering the same complaint. We decided to treat ourselves with medication, as the cost for seeking the advice and help of the onboard doctor was very expensive. We brought our problem to the notice of the Cruise Director, but he made it clear he did not want to know. There were poor hygiene standards on board. The use of antibacterial gel was not compulsory, either when boarding the ship or when entering a dining area. It was available, but not in a prominent position and many passengers did not bother to use it. During our time aboard, there were two instances when we were given dirty glassware and crockery and we witnessed a waiter carrying a cream jug, to our table, with his hand clasped over the top, instead of carrying it by the handle. Definitely not six-star! There was poor service on the pool deck, tables left uncleared and no towels for the sunbeds. Again, not what one would expect from a 6-star ship. In the main dining room, on two occasions when a large party of Colombian people arrived, service at our table and others was extremely poor, with most of the waiters fawning over this family and we were left with empty wine glasses and long waits. Presumably the Colombians tipped well! The Asian staff on board worked extremely hard, were very pleasant and aimed to please, but they were under pressure and it showed. Some of the older Italian staff, we found to be arrogant. A passenger we spoke to also complained about lipstick on a glass she was given. The waitress asked her if it was her own lipstick! Our suite was very nice and we have no complaints there. However, suffering from diarrhea, we spent rather longer in our rooms than we would have liked! On our return home we wrote a very fair letter of complaint to Regent. Their reply was purely and simply a big brush-off. They don't want to know. They suggested we caught a bug from the airport and have told us that they meet the highest standards set by the US Public Health Authorities. What we experienced and witnessed could never be classed as high standards. We have sailed with other lines in the past such as Swan Hellenic and Seabourn and found both to be excellent. I would have far rather been writing a rave review and have wonderful memories of a special celebration. Unfortunately, we were very disappointed. We definitely did not get what we had paid for and will not be sailing with Regent in the future. The 'Regent Experience' we experienced, is not one we wish to remember! Read Less
Sail Date July 2008

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