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320 Mexican Riviera Cruise Reviews

This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my ... Read More
This wasn’t our first cruise experience, but will for sure become the last on Carnival Imagination. The stinkiest ship ever. The nauseating blend of urine, bleach, old furniture, filthy carpets was so horrendous that I had to hold my breath when we first stepped on board. I should have left right then. We stayed on deck 7, right by the guest services. The room and bathroom were so stinky that I poured half a bottle of my perfume just to tolerate it. The filth and dirt are everywhere. The dirty baseboards, the stains on the carpets, dust and dirt in the buffet area was so bad that I would rather skip a meal that experience it. We were traveling with a toddler and it was a challenge for me to let him run freely - he would pick up trash, dirt, dust. In addition, in 4 days they didn’t change our bed a single time. We were provided with pillowcases with stains and I noticed them again on the last day packing. I felt so sorry for the crew and staff members who work on this ship. They are doing their best to provide great customer service. Benjamin and Jacki are always fun and cheerful. Kuddos to them! The choice of food in the buffet was very limited and mostly unhealthy. The dining menu was rather simple; there was not a single meal that I would say was exceptional. It was ok, mediocre, average. In fact, on the last day of cruising I got a severe food poisoning from a burrito that I had for lunch from the buffet. I spent all night vomiting and was so happy that this “vacation” was over. Never again I would go on Imagination. This ship should go for a full renovation because it is unacceptable for a company to treat their clients with such accommodation. Read Less
Sail Date August 2019
As an experienced travel agent I had not sailed with Carnival since 1989. We decided to try again, much to our dismay. There was nothing except the steak house to commend this cruise. The dining service was in some cases energetic but ... Read More
As an experienced travel agent I had not sailed with Carnival since 1989. We decided to try again, much to our dismay. There was nothing except the steak house to commend this cruise. The dining service was in some cases energetic but without adequate training poorly provided. The food was of poor quality. The music sources all had bass turned up so much above the rest of the music that all one could here was THUMP, THUMP, THUMP. The thumping was often heard a full deck beyond the source. Every venue was very cold, 67 degrees by actual measurement. The late evening entertainment provided by stand up comedians was ok but for the gratuitous foul language forced into the acts. There were as expected many children and teenagers. Unfortunately, many were using the corridors as a raceway throughout the day and into the late night. Loud conversations were often conducted up and down the halls without regard to time of day or night and thus often making sleeping difficult. The steak provided the only positive of the cruise. good food, well prepared and served pleasantly. Read Less
Sail Date August 2019
All activities on the ship required reservations that you needed to make prior to the cruise which we never were made aware of. The employees were miserable and had the worst customer service skills. The kids splash academy was full and ... Read More
All activities on the ship required reservations that you needed to make prior to the cruise which we never were made aware of. The employees were miserable and had the worst customer service skills. The kids splash academy was full and couldnt take anymore kids as it was a first come first serve basis. Everything costed extra, only food was included. Shows, go carts , arcade and many more things were all extra but they were all full. This ship was beautiful but the experience and sercice was horrible. I will never go on another Norwegian cruise. The pool had little to no entertainment and it was packed with only one pool for families to use. I would highly recommend a Royal Caribbean cruise over this one anyday. To top the cruise off my 10 year had access to charge to his room 1500. On the arcade and the cruise line never flagged the account or notified us .When i found out about charges there corporate office in Miami argued with me stating it was my responsibility to pay the amount. Please safe yourself the headache and disappointment do not go on this ship!!! Read Less
Sail Date April 2019
My wife and my two children (ages 8 and 4) came on this cruise as an extension of a California Disney vacation. We were looking forward to a relaxing spring break family vacation, and certainly expected a similar experience to our prior 6 ... Read More
My wife and my two children (ages 8 and 4) came on this cruise as an extension of a California Disney vacation. We were looking forward to a relaxing spring break family vacation, and certainly expected a similar experience to our prior 6 cruise experiences with other companies. You will be extremely disappointed. This is not a family cruise. Staff is largely ignorant of any cruise activity or procedure, the children activity center is opened odd limited hours, which in turn limits your own ability to book any adult time. The ship is crowded and ill-designed — be ready to wait long lines at any eatery or elevator — the food of poor quality unless you are paying for it. Cabin is smaller than Disney but ok. Very disappointed with our experience and especially for the kids. I will not travel in this boat again. I wish I had read more of the other reviews before I booked it. Read Less
Sail Date April 2019
Took a Mexican cruise on Royal, was my 4th cruise on Princess...all I can say is OUCH! It has been 12 years since I have been on a cruise.....I LOVED (PAST TENSE) Princess until now....I am used to the smaller ships, 2600 passengers, as if ... Read More
Took a Mexican cruise on Royal, was my 4th cruise on Princess...all I can say is OUCH! It has been 12 years since I have been on a cruise.....I LOVED (PAST TENSE) Princess until now....I am used to the smaller ships, 2600 passengers, as if that is small....but Princess really messed up the line...You cant add 1000 more passengers, ditch one pool and revamp the menu so it is like a high end buffet, and I am not talking about the Horizon cafe....I am talking main dinning room...we were told that there was a new head chef for the ship, even the employees were complaining on how bad the food was....1 less pool and 1000 more people means, you aint getting into one....PEOPLE EVERYWHERE, NO PLACE TO GO. HAD WHAT WAS AN OWNERS SUITE, WAS GREAT, BUT THAT WAS IT. The ship was busy all the time, everywhere you went... NO place to just chill without People everywhere....movies under the stars great idea except for one problem...no aft pool so PEOPLE ALWAYS THERE,, NO WAY YOU ARE GETTING INTO THE POOL...Sanctuary pool also BUSY ALL THE TIME and at night kids in the pool as well. .so many people that there are not enough elevators to get around, always always always waiting for an elevator.....and when you are in the elevators, guess what, no air conditioning in them so you are sweltering as you hit EVERY SINGLE FLOOR. As far as food the only place that the food was good was the international cafe off the Piazza. As a suite passenger in the past with Princess, we were treated like royalty..not anymore...the few perks that are offered to the suite passenger does not make up for the lack of service, did not feel any more special then the avg joe who payed ALOT less then I did....Service in the suites only area of the restaurant sucked...had to move to a different area to get mediocre service at best...THE table side special food prep, was not done table side and it was the same every night of the cruise, was pasta with a very bitter tomato sauce.....Head waiter was an a-hole to say the least......even the specialty restaurants were mediocre......there was nothing special about the food, bad in most cases.....heard After was on ROYAL by a few different travel agents that ROYAL has a very bad reputation for most of the things I am complaining about....DO NOT WASTE YOUR MONEY on ROYAL, heck at this point don't waste your money on Princess.....spend the extra money and go on a true luxury cruise line. BIGGER IS NOT BETTER, no way no how! I know some of you haters are going to say some crap to me about something, so I will add this.... I had a hip replacement 2 months earlier and taking the steps was not an option.....and for the haters....go ahead..sling your best shot...I know you are all out there. I had multiple surgeries over the years, hence the reason I had waited 12 years for the trip....I deserved the suite...again haters be very careful on what you say, I have no problem coming back at you. Read Less
Sail Date April 2019
Norwegian Cruise On The Bliss. If you are thinking of booking a cruise with Norwegian on the Bliss here are some important things that will enlighten you and maybe help narrow your decision between cruise lines. I really wish some ... Read More
Norwegian Cruise On The Bliss. If you are thinking of booking a cruise with Norwegian on the Bliss here are some important things that will enlighten you and maybe help narrow your decision between cruise lines. I really wish some of this info was available before we booked for 6 people. 2 ocean side rooms, 2 kids 4 adults with my Father in-law being disabled and needing a wheelchair. Our trip started off on a very bumpy start with a 3 hour boarding process at long beach. Ugh.. We notified NCL that we needed assistance to 1 in our group but they informed us no wheelchairs available at that time so they had about 7 disabled people stuck sitting on a bench outside the terminal in the sun for over an hour. No water offered to them or another area to sit in the shade. Was so bad! My father in-law was a total trooper and said I’ll stand in line cause he didn’t want to take a chair away from anyone else. We made him stay put. Finally NCL sent over an assitant and brought everyone inside but told all the family’s they would have to separate everyone except one family member, (just dumb).. Had no idea if we would be able to see them again with the 1,000 plus people in line till we boarded. As we got into the main check-in after waiting in line for a hour plus they then made you take a number to wait in another line.. What rocket science figured this one out??? So now another hour plus line after your number was called. Complete disconnect!! We were hoping that Dad wasn’t having to deal with this madness but well he was as I looked across and saw him in a line of 5 trying to get though the special assist line. He literally was in a line of 5 for more then an hour.. Just crazy.. It took 1 hour to process 5. Recap, NCL separated our complete family and made him wait in another line for well over a hour after sitting in the hot sun for over a hour.. NCL really knows how to treat disabled people! I’ve never seen anything like it.. This is America not a third world country.. We are blown away with this. Wait it gets better. Once finally getting to our state rooms we asked about getting a wheel chair. Figured we would have no problem.. Ha.. Nope. “Sorry sir, we are out of wheelchairs but maybe you could head down to Guest Services and ask them.” So I went down and low and behold another line 30 deep. Just keeps getting better. I picked up the lobby phone and called to see what options we had. Amazing that we were able to get ahold of a NCL member. They confirmed that no wheelchairs were available but if we wanted to go anywhere just call and a NCL member will pickup and drop off. Well we tried that a few times and it was a bust. 20 to 30 min pickup time and once you are at your destination that they take the wheelchair so now you have to call and request a pickup. This clearly wasn’t going to work. We attempted another try to find a wheelchair and they found one. That was a relief until we were given the bill for 195 bucks and the challenge of trying to maneuver through the hallways with all the service carts in the way. Clearly NCL is not taking Handicap or Disabled guests as a priority. The Bliss is not setup to truly make it easy to get around with small hallways, no center elevator and crew not trained. We just found out about disembarking is going to be the same issue. No priority. Another fun fact in the wisdom who’s ever in charge of getting luggage off you need to have your luggage outside your cabinet by 11:00 PM the night before so if you need to get ready the next morning you’ve better have what you need. Great so with all the extra stuff your Dad needs like meds and other crucial things we need to find a place other then his bags that need to be taken beforehand.. We already have a bunch of luggage to content with so it just make more things to desk with. NCL is very safety conscience so little surprised they are having all the guest clog in the hallways with bags. If there is an emergency no way we would be able to pass all the bags with a wheel chair. Makes no sense! The ship is beautiful and their newest in NCL fleet but be prepared to be nickel and dimed to death.. We paid for everything in advance including 6 nights of fine dining so wanted everything included but we were so wrong! They kill you with the WiFi for 300 for a week per guest. And if you want to keep in touch with your family and kids they have a basic NCL connection that will run you about 10 per person so you can text from phone to phone while on the ship after downloading the NCL app. Should be free! You also get charged 15 dollars per day per guest and if you want soda for the kids or adults that package is another 50. Oh and no free bottled water! Race track and Laser tag cost and if you don’t signup the minute you get on the boat forget it. Books up in super quick. Another bummer. Be careful about room selection. We booked directly with NCL thinking that they would know the ship better then anyone else. Wrong! I got talked into center upper deck for the following reasons; - less movement for bad weather - restaurant access Well not having a center elevator is a big issue with wheel chair and almost every night on the main pool deck there was a party with the music playing full blast. Both rooms vibrated until 12 almost every night. We didn’t sleep for 4 of the 6 nights on the ship. I’m for everyone partying but I want to be able to retreat to a quiet place to sleep. So basically center ship DO NOT STAY on deck 12,13,14 or 15 unless you don’t want to be sleep. I did complain a few times and finally got some help with the DJ bringing down the level days later. It was crazy that they would turn the sound all the way up with only 75 guest on the deck that can hold 1,500 plus. Doesn’t make sense. In all fairness they would have moved us but the ship was completely booked. Also tough when you have assigned cabinets next to each other. Dinning experience was mixed feelings. Our favorite was; - Ocean blue - Cagney’s - The Local - Le Bistro - Savor - Taste - La Cucina Ocean blue and Le Bistro were epic! Worse food and service - Los Lobos 2 hours to eat with reservation and food order came back wrong 3 times on two different items. My kids finally gave up and just didn’t eat dinner. Then the manager tried to compensate for our bad experience by not charging for the side of beans and flour tortillas. I pretty much said please charge me and walked out. Bad with a side of more bad. Food was also terrible. Kids left and went to the Garden Cafe buffet to try to eat some dinner. Entertainment: Good luck getting into any of the shows if not booked the minute you get on board. We paid for the only show we could get into which was Havana (and was a 10:00 evening showing) but with our dinner running late at Cagneys we missed it. And yes we got charged anyway.. Another challenge is getting a hold of someone of Guest Services without going to the counter. I’ve must of called at least 20 times within the 4 days and only was able to touch base over the phone 5 of the 20. Best time to go physically is before 7 or after 9:00 if you don’t want to wait in line. The only person who has been helpful really is the General Manager Belkys Sanchez. She has helped with the noise the best she can. All and all is has been an experience with more lows than highs for our first experience with NCL. Sincerely the Barbera’s Read Less
Sail Date April 2019
Affordable worth it price. I miss the tropical beach weather so we decided to do the 7 day cruise in mexico. A day in every port wasn't enough! There's so much things to do. During sea day we were able to do a lot of stuff ... Read More
Affordable worth it price. I miss the tropical beach weather so we decided to do the 7 day cruise in mexico. A day in every port wasn't enough! There's so much things to do. During sea day we were able to do a lot of stuff although I must say there's isn't much for couples. Sea day would be so much if we're traveling with family or friends. Only elegant dinner, spa and pool lounge was enjoyable for a romantic gateaway in the ship. Everything was fine until we're on our way back to los angeles (long beach) port. The ship's direction was against the waves so imagine how rocky it may have been. It was the worst for me. It felt like I was drunk the whole time. Especially at night we could hear like heavy metal dropping and while rocking heavily. It was the worst. There's 3 days left in ship before we arrive home port so those days were my only complaint. To think i have meds with me too. I just think it would have been a nice vacay without the dizziness. Lol. But overall it was ok and fun. Another thing i would suggest to get a cabin 6th or higher floor and in the middle to avoid being dizzy all the time or just so you won't feel everything moving esp with kids! The highlight was the last night too when they had a big party with everyone and it was so much fun. Be prepared to gain so much weight bec food was very reasonable and tasty for me. Read Less
Sail Date April 2019
They sent as a coupon. 1) My husband booked me a 2 hours spa treatment. I was taken in late for my treatment, while i did the seaweed wrap the therapist left the room , and never bothered to come check on me, and ask how i was doing. ... Read More
They sent as a coupon. 1) My husband booked me a 2 hours spa treatment. I was taken in late for my treatment, while i did the seaweed wrap the therapist left the room , and never bothered to come check on me, and ask how i was doing. The massage was probably the worst massage i have ever had. Once the treatment was done, she was trying to sell me $ 350+ worth of products, and trying to talk me into purchasing additional treatments, by pointing out my skin is sagging, my eyes are puffy etc.....very intelligent:) They put a bottle of water in your room, but there was no label or warning that they were going to charge you $ 5.75 for it! When we got the final bill they raised the daily mandatory tips at $ 14.50/person. The food in the buffet was same every single day, without a fail. As far as entertainment, not much , there was only one show worth the time in the whole week. In the day time , the ship was like a dormant boring place, unless you had plenty of cash to spare you would keep yourself entertained because all they did , tried to sell you anything. The library had no books, other than speciality travel books and such. To conclude, I think I am pretty much done cruising. Read Less
Sail Date March 2019
We have been on many cruises but over the last 6 years we have been sticking with princess cruises. We will NO LONGER cruise with princess after our last cruise and cancelled our next cruise with princess. This ship had just gotten out of ... Read More
We have been on many cruises but over the last 6 years we have been sticking with princess cruises. We will NO LONGER cruise with princess after our last cruise and cancelled our next cruise with princess. This ship had just gotten out of dry dock and we watched them work on pipes over the eating area outside of the Horizon buffet and the pool deck, it was disgusting ! Floors wet with sewage on decks with rooms, plumbing in rooms that did not work, cold showers and smells, fans in hallways 24/7. Some people had to be sent to an unused room to shower. Marijuana smells that went right into our grandsons room every day all day. Head room steward ignored the problem even tho he knew where the pot smell was coming from. Many guest complained, at least 10 rooms complained about the same group of guest smoking on their balcony every single day, nobody did anything. Room service was terrible if they showed up at all. Order food at 5;00pm and it came at midnight after guest services called them 3 times. Excursions poorly planned and ship held up for hours waiting for guests to come back to ship. Over charged many times and made 4-5 trips to guest services to fix the financial issues that princess could not keep straight. This was by far the worst cruise we have ever been on and to pay that much for a vacation and be that disappointed is not right. We will NEVER sail with princess again, especially because our complaints and concerns went unresolved and ignored like we were nothing. If Princess cannot appreciate its guest we will not longer consider them a vacation option. Read Less
Sail Date March 2019
This was a family cruise with my elderly in laws. From the moment we boarded things were broken. Elevators were being repaired the whole 10 days, toilets were not flushing the air conditioner blowers were broken there were leaks and they ... Read More
This was a family cruise with my elderly in laws. From the moment we boarded things were broken. Elevators were being repaired the whole 10 days, toilets were not flushing the air conditioner blowers were broken there were leaks and they were drying out carpets, varnishing railings on deck 7 making it impossible to actually hold onto railings. We saw a ceiling tile fall on a patrons head during our last day at sea. One particular day at sea we were at the horizon court and they refused to serve my father in law juice because it was past breakfast and they wanted to charge him. Sabatini’s was the best dining experience Crown Grill was a disappointing Davinci anytime dining (ask to sit In Anthapol’s section) It was SO bad we’ll never cruise princess on an old ship again. Put this ship in dry dock and leave it there never to sail again. It’s old and dated and needs too many repairs Read Less
Sail Date March 2019
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for ... Read More
When it takes 4hrs to have your toilet plunged or at least 20min for room service to answer the phone, what else really needs to be said? This was by far the worst cruise I've ever travelled on. Staff dragged their feet for everything. Barely a smile from staff the entire cruise. People just going through the motions. The itinerary is built for travellers 70+. Nothing except comedy show and bingo worth going to if you are 40 or below. The 80s night at Skywalker's was the newest music you will find. I made the mistake of bringing my 3 and 6yo on this cruise. If you do not drop them in kids club, you will be spending the time with your child in your room watching movies. Movies only because there were no kids channels or cartoons. Jeffrey Santiago (steward) and Edgar (Front Desk Manager) were lone superstars on the cruise. Unless you want to bid on art or do nothing for 5 days, book other cruise line. Read Less
Sail Date March 2019
This ship is old and needs to be updated. Cabin on the Riviera Deck was dirty and dusty. We found a pair of shoes in the closet from a previous cruiser. Empty plastic shopping bags in drawers. Beds were very uncomfortable and felt like air ... Read More
This ship is old and needs to be updated. Cabin on the Riviera Deck was dirty and dusty. We found a pair of shoes in the closet from a previous cruiser. Empty plastic shopping bags in drawers. Beds were very uncomfortable and felt like air mattresses. There were lights in the room that were out and not replaced. The TV is tiny and everything looked green. The decor is old and gaudy. The food was mediocre and not served hot. We retuned several meals because they were cold. The coffee bar had only 1 person working and there would be lines with 8 to 10 people waiting for their fancy coffee. Lots of children running around the ship and occupying most pool areas. The spa had mold on the ceilings and were not quiet and relaxing. This was our first and last Carnival Cruise. We have always cruised with Princess and will be going back to Princess from now on. Read Less
Sail Date March 2019
Won this cruise through casino. First cruise, and was looking forward to great food..unfortunately some meals were actually inedible. We dined with the anytime service which was not explained, so we did not find our actual dining room (we ... Read More
Won this cruise through casino. First cruise, and was looking forward to great food..unfortunately some meals were actually inedible. We dined with the anytime service which was not explained, so we did not find our actual dining room (we thought the buffet area was where we should eat because we got turned away in other dining areas) for the first few days..also had a spa experience, the facial was okay but the hard sell for facial products and fillers was over the top to the point where I made an appointment for fillers just to get out of there and had my husband cancel it when we got back to the room. Also found the same facial products online for half the price which was really upsetting because I had purchased one of them. The entire cruise was based around art shows and auctions that were trying to sell gaudy paintings for huge prices. Read Less
Sail Date February 2019
We thought it would be a much nicer cruise. The ship was beautiful however we found the crew to be very lazy, especially in the buffet where we had to constantly ask them to clean off the tables, they seemed to just stand around and talk ... Read More
We thought it would be a much nicer cruise. The ship was beautiful however we found the crew to be very lazy, especially in the buffet where we had to constantly ask them to clean off the tables, they seemed to just stand around and talk to each other in their native tongue, I think that was especially rude and should not be tolerated by the ship, Getting on board the confiscated our 2 way radios claiming it would interfere with the ship's navigation. This was our 28th. Cruise and we have taken the radios on at least 25 cruises and never had this happen before. There were many other things that added to a lot of aggravation when you should be having fun on your vacation instead of aggravating. All things considered I don't. Think I will go with Princess on another Cruise. Also the food left a lot to be desired, for example. One night in the dining room they had what was supposed to be filet mingnon, the steak was so tough I had to send it back and I ordered Linguini, which turned out so overcooked that I could not eat it, I think they were mad because I sent the steak back. Read Less
Sail Date February 2019
We choose this cruise due to an excellent rate. We have been down the Mexican coast many times and wanted a little get away. We booked a Ocean View cabin, but were pleasantly surprised by an upgrade to a balcony. The food was not ... Read More
We choose this cruise due to an excellent rate. We have been down the Mexican coast many times and wanted a little get away. We booked a Ocean View cabin, but were pleasantly surprised by an upgrade to a balcony. The food was not good at all. I compared it to something like cafeteria food or hospital food. Very bland and repetitious. The horizon buffet area was horribly crowed all the time. The food service area was small with long lines. The variety of food was very limited and not very good. The main dining room was also not good and the whole dining room set up was ugly - not glamorous or special by any means. One of the weird things was their Pizza area - by the way somewhere they rate this the best Pizza at sea - ummm, no. Anyway, next to the Pizza there is a coffee bar, however, you can't get a water or anything else to drink. Who eats Pizza and drinks coffee - yuk. So if you want something to drink to go with your Pizza besides coffee, you need to walk all the way across the ship to a bar and ask them for something to drink. This whole set up is dumb. The ports were excellent as I said, we had been there many times and knew what we liked to do. We went to a couple of shows and they were ok. We played bingo and it was enjoyable. We went to the casino and that was fine. I guess the point I am trying to make is that nothing really stood out above and beyond what we get with Royal Caribbean. One of the most irritating things was the embarkation process. It was not smooth and there was a lot of waiting around. Some long time Princess cruisers advised me that this was not at all Princess - they too were very disappointed and assurred me that usually everything was so outstanding on board. Anyway, we made the decision that we weren't going back for seconds to find out. Read Less
Sail Date January 2019
I am glad this was not my first cruise because it would of been my last! The cleaning crew ( if that is what you want to call them) DID NOT CLEAN ... I got dirty towels hung like they where clean ( lip stick and other makeup on them - you ... Read More
I am glad this was not my first cruise because it would of been my last! The cleaning crew ( if that is what you want to call them) DID NOT CLEAN ... I got dirty towels hung like they where clean ( lip stick and other makeup on them - you could see lip prints) I have been on this ship before and did not have this bad of a time. The main steward was a joke... rude and unfriendly (they could not ever get our room done in time - nor could they get all our clothes back that we sent to get cleaned - lost mult items) The pool area wait crew was not helpful unless you wanted to get drunk. could not get any service AT ALL. our room.... A lot of items were broken and it took for ever for them to fix the bed to be a king like i signed up for months before. sooooooooooooo many things i want to say in this review but i have to keep it clean Shore Excursions- a joke.... more like get drunk and pay extra.... not much was offered unless you wanted to drink. Entertainment- this was another joke - bad singing from the guys - girls were good OVER ALL NOT HAPPY WITH THIS CRUISE AT ALL Read Less
Sail Date January 2019
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook ... Read More
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook suites in the Haven just for these reasons. NCL totally dropped the ball on this cruise..... My wife was horrified at the spa.....a woman was assigned to her who had never done a massage in her life.....she burped in my wifes ear every 2 minutes....when she asked to speak to a manager, she was avoided for 3 days and then told that there was nothing that could be done. We went to the buffets that were lacking any flavor or variety.....nobody was putting any extra effort into anything !!!! We tried to go to O'Sheehans for a "break" and were served wings with feathers still on them......we pointed this out to our server who looked at us strange and asked us when we expected her to do about it !!!! The specialty restaurants were just not up to par......we have dined at these restaurants SO many times in the past and we know what its SUPPOSED to be like......its just as if nobody cares anymore...... Thank God we already knew the Haven concierge from a previous NCL cruise to Italy....if not for her and our butler, this would have been even MORE of a nightmare. I believe that NCL came up with a great idea for their freestyle cruising....and that this gave them a lot of business.....unfortunately, they are now obviously resting on past laurels. I sent in all of this (and more) on a survey and nobody from NCL responded..... At this point, I really dont expect them to and we will probably cancel our Fall Foliage cruise with them for later this year..... Absolutely no fun involved at all when you are looking more forward to getting home than being on the cruise !!!!! At least when I got home, I only had my wife yelling at me....on the cruise, I had to deal with the "bingo-mama" and the other "entertainment staff" that was clearly more comfortable questioning the perceptions of the passengers rather than trying to address any possible problems..... At least I was happy to get home to my own toilet.....lol......the one in our cabin would spit the toilet water back up at the person sitting there every 2 minutes......never asked for a bidet....??? Read Less
Sail Date December 2018
My dining experience was varied. The upgraded dining experiences were nice. The buffet was the worst, was like cheap theme park food. Not flavorful, cold, cheap, just generally bad. The seating was terrible, too. It was always a ... Read More
My dining experience was varied. The upgraded dining experiences were nice. The buffet was the worst, was like cheap theme park food. Not flavorful, cold, cheap, just generally bad. The seating was terrible, too. It was always a challenge to find a place to sit. Versailles was almost as bad and there were times it took over an hour to get our meal. You had to chase down the servers to refill your water and other beverages. I ended up with food poisoning from eating here. Aqua was decent, but you really need to make a reservation or you'll have to try your luck on getting a seat. Cagney's, Le Bistro, and Moderno were really good. La Cucina was below average and they forgot my order, so I had to watch the rest of my party eat. The bars and lounges were comfortable, but never wait for a cocktail server it's 10 times faster to just go get it yourself. I ordered the same drinks from the same bartenders and not once did they ever remember my drink order. Entertainment & activities, on their website they mention a murder luncheon, improv comedy group, unicycle riding jugglers, etc. and there was none of that at all. Most of the stardust shows were good, except the comedian, we all walked out. As for the activities, they were almost all just excuses to sell you something. We tried the board games, but there really wasn't a place to play them, they kicked us out of the cafeteria area and it was too cold to sit outside. The pool was small and awkward, so we didn't bother with that either. The entertainment staff were all very nice and energetic and they tried their best to keep the cruise positive and upbeat. My stateroom was pretty good and my steward was very attentive. My only issue was my neighbor kept smoking on their balcony, so it would come into my room. I complained to the front desk, but it didn't help. The casino is great if you want to smell like an ashtray, it's so thick that the smell of smoke will stick to your clothes if you are in there for more than 5 minutes. I can't speak to the shore excursions because the only excursion I did was to go get immodium, thanks Versailles. I'd heard such great things about cruises, so was extremely disappointed in my first cruise. Read Less
Sail Date December 2018
I can not begin to describe the number of ways we were let down by this line. First booking... the process was easy enough or so we thought. The Norwegian customer service who provided all our rooms and took our money gave us lots of ... Read More
I can not begin to describe the number of ways we were let down by this line. First booking... the process was easy enough or so we thought. The Norwegian customer service who provided all our rooms and took our money gave us lots of wrong information. She would not let us set dinner reservations for a party of 8 and let us know the kids drink package we purchased included frozen drinks like daiquiris or pina coladas — it did not When we were getting on the ship we chose a time. That time just allowed us to sit in a bleak room longer After getting on the ship I tried to procure a few dinner reservations. I was told that coul not be done for such a large party (8). They were already overbooked in the dinning rooms and other parties booked months in advance. (Something the Norwegian travel agent would not allow us to do) The first night we waited over an hour to get in a restaurant not a specialty restaurant, the wait was an hour. And we arrived at 5 when the dinning hall opened. After waiting an hour we were seated where dinner took over 3 hours. The food was salty and as you can imagine the service was not great. This type of service continued for the entire trip. By the way every cut of beef comes with the same over salty brown sauce. Lobster and escargot were never served. The food was fair in the dinning room compared to the tasteless food served in the buffet. I brought this to the attention of the guest relations desk where thewould “check into it”. I heard back the 5th day of a 7 day cruise. The life guards were on power trips! Even leaving the poolside to yell at guests. The people welcoming you into the buffet would spray cleaning solution on your hands as you walked in. My daughter was allergic to the solution yet the still sprayed her without her permission. The bar tenders are rude and when ordering a monitor we were yelled at that they had no mint and to stop asking for monitors ( it was the second day of the trip). After the cruise I tried to talk to someone about the problems. After waiting a month from filling out an online form (they were not willing to speak with me only by written communication) I called to see what was being done to help rectify this awful experience for future travelers . Nothing to be done I was told however they were willing to give me a credit of 50.00 to spend at their on board stores (also lacking anything worth buying other than jewelry) for future cruises. DONT DO IT! Go to ANY another cruise line! I am a frequent cruiser. I have been on more than 40 cruises and I have NEVER experienced a cruise line with lower amount of service and pride in their work. Read Less
Sail Date December 2018
Do not cruise this company. The second cruise with them I had taken. My toilet overflowed from day one repeatedly and they did not change our room. My personal belongings being ruined and they did not replace. We were forced to sleep in ... Read More
Do not cruise this company. The second cruise with them I had taken. My toilet overflowed from day one repeatedly and they did not change our room. My personal belongings being ruined and they did not replace. We were forced to sleep in a sewer smelling room for 8 days. They said they would refund us at the end of the cruise but instead they have us a 100 dollar credit and said that was enough compensation. The food was horrific, it was worse then airplane food, so much of it was unedible, we couldn’t bare to eat it most of the time. The ship was so filthy and so packed full of people. Bathrooms were disgusting, pool was nasty and jacuzzis unsanitary, as well as all of them being cold. I can not believe they did not refund anything after this experience. Do not waste your money, try another cruise line. Read Less
Sail Date December 2018
We chose this cruise so we could take our granddaughter and great granddaughter as they live in southern California. Service was poor, toilet wouldn’t flush all of the time. Staff not trained nearly as well as other cruise lines. We ... Read More
We chose this cruise so we could take our granddaughter and great granddaughter as they live in southern California. Service was poor, toilet wouldn’t flush all of the time. Staff not trained nearly as well as other cruise lines. We were Totally ignored in a couple of the restaurants. Finally had to go and find a waiter. Will never use Norwegian cruise lines again. Worst cruise ever and we have taken 24 cruises to date including a couple of Norwegian. The majority of the time the room stewards never spoke, smiled or never greeted you by name like other cruise ships. My husband found a hair in his drink, got it replaced and found another on the fruit. With unlimited beverage package you are not trying to get a free drink as suggested by the bar attendant. Great granddaughter was 5. Nothing much for her to do except swim in a cold pool. Read Less
Sail Date December 2018
Iteinerary, ports of call and group travel were three main reasons for selecting this cruise. Customer service was horrible. Rude staff. Dirty underwear left in room from previous guests. Food was mediocre and food service was ... Read More
Iteinerary, ports of call and group travel were three main reasons for selecting this cruise. Customer service was horrible. Rude staff. Dirty underwear left in room from previous guests. Food was mediocre and food service was horrible. Food served cold. Our room steward never introduced himself, room was super noisy and they refused to move us until the fourth nite and in the middle of the night. Some other guest vomited in the elevator, when we called for help we were hung up on. Buffet food was mediocre and not enough seating to accommodate everyone. Food service staff was slow and not friendly. Dining rooms Aqua and Versailles as well as Osheehans restaurant was bad as well. Super slow service, orders were wrong and waiters/waitresses were rude. Not enough servers in bars, theater or pool area. Always had to get up and find someone and they seemed bothered and annoyed. Read Less
Sail Date December 2018
Food was terrible. Lots of repeats. Salad dressing watered down beyond taste. Coffee made from a coffee syrup, not brewed. Ship badly needs updating. Some upholstery worn through to the stuffing, most notably in the wheelhouse bar. ... Read More
Food was terrible. Lots of repeats. Salad dressing watered down beyond taste. Coffee made from a coffee syrup, not brewed. Ship badly needs updating. Some upholstery worn through to the stuffing, most notably in the wheelhouse bar. Floors scuffed, and dirty carpets. We did have a mini suite. We liked the layout and loved the tub and closet with shelves. Cabin service was excellent, but late. We were the last in his set of cabins. Mini fridge was for our use, not set as a mini bar, which we appreciated. No variety in shops. If you have cruised with them before, it is the same crap, different day. SF departure was well coordinated and easy. We virtually walked right on with a 12:30 arrival. Our personal debarkation was a nightmare. The assistance we were told would happen, on three occasions, never happened. Porter service in terminal was excellent. Definitely our last Princess cruise. Very disappointing. Read Less
Sail Date December 2018
As others have noted, Princess was tauted as one of the best cruises/cruiselines but we found it severely lacking. Again as Doxiesmom said about getting lost, we did as well numerous times but somehow always seemed to end up by all the ... Read More
As others have noted, Princess was tauted as one of the best cruises/cruiselines but we found it severely lacking. Again as Doxiesmom said about getting lost, we did as well numerous times but somehow always seemed to end up by all the hundreds of photos, the casino or the Lotus Spa. It was not a diabetic friendly cruise as even though we had purchased the soda package, the only diet soda available anywhere was diet coke. Diet Sprite/Sprite Zero could be had but it cost $2.00. What??? One sugar free option for dessert in the buffet which we ate dinner at each night instead of the main dining room. The Salty Dog was a joke that we paid $24 extra for. Come to find out the last night in the dining room they served those burgers there. Hmm.. Tell me again that food all comes from different kitchens on a cruise? The burgers and fries were great on the pool deck but it was always too cold to eat there. Luckily we did get one good meal in Cabo and that pretty much sustained us until we got back home. We had a balcony which was really nice. Looking down upon others' balconies wasn't interesting as one might think it would be. The latches on the balcony were rusted off as others have said but didn't bother us. However we were surprised our bed linens were not changed in the entire five nights. How do I know? Well the same torn ragged sheet was at the same corner of the bed for the entire time. Entertainment, well we went to the comedians but were not very impressed. The music in the Piazza was just way too loud all the time and the lack of seating in that area was bothersome because there were some people who took up residence there I believe. We did sleep well but the beds must be that memory foam stuff as well as the pillows because we woke up drenched every morning. Overall not the greatest cruise but of course everyone has different opinions. I loved the hair/head massages but the haircut I got was very minimal even though I said take a lot off. The tv was nice, glad they showed movies repeatedly but wish we'd known earlier that they did that. I went to one evening movie in the theater and was surprised that it wasn't edited for language. I'm not a prude but I do think in a public venue like that language and sex should be edited. There were like twenty people in the audience and after the first ten minutes of F-this and F-that, there were five of us left. I stayed because I had seen the movie only a few days prior and wanted to see it on a bigger screen. So I think we'll be sticking with Royal Caribbean. The service and quality of entertainment/food was much better with them and now we know the difference. I'm glad several people liked this cruise. I'm sorry we were not two of them. One other thing, the cleanliness of public spaces was severely lacking. In the Piazza area, there were glasses and food plates left near the elevators on the floor, several coffee cups all over the place, and not one stinking or non-stinking garbage can to be found ANYWHERE. WHAT The heck is up with NO place to throw your trash away???? This was throughout the ship and thoroughly annoying as was the plastic straws everywhere. Read Less
Sail Date November 2018
We have taken many cruises and have been on most of the lines. I don’t expect Princess to be in the ranks of Crystal, but certainly should be better then Carnival since it is their “Premiere” line. First of all the ship is old ... Read More
We have taken many cruises and have been on most of the lines. I don’t expect Princess to be in the ranks of Crystal, but certainly should be better then Carnival since it is their “Premiere” line. First of all the ship is old and just came out of dry dock so we expected it to be updated. The only upgrade is the room key and hallway monitors which seemed high tech. Other then that the cruise was horrible. The room creaked and cracked at any wave. We thought the window was going to fall off. We had difficulty sleeping 4 of the seven nights. Don’t expect to get any work done. The internet service was a joke. Barely any connection and at their prices they internet should work flawlessly. For example, to get an email takes 5 minutes of time. Also their cellular at sea is horrible too. Barely any connection. Satellites need updating for sure. Food was marginal at best. Maybe a 5. Not terrible but not as good as Celebrity and also not even as good as Carnival, their less glamorous line. Service was bad too. Seemed like the staff was doing you a favor to serve you. Food the last couple of days in the dining room was better so it seems they save that for the last day or two to help the reviews. Don’t expect to be amazed. Burgers were not so good on the deck and if you want a decent burger, they charge 5 dollars. And that burger is not even that great. It’s not the money, it’s the point. On Carnival they have Excellent burgers on deck for FREE. How hard is it to make a burger? In the international cafe they even charge you for simple Coffee. What? I get that if you want a latte they charge you but black coffee? Come on. Seems they are only concerned about making the extra money rather then making passengers happy. Don’t think I’ll be taking another Princess Cruise again. Read Less
Sail Date November 2018

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