What I'm about to post I've learned has become indicative of Carnival after reading other cruisers' posts. Unfortunately, I learned it too late. Do not waste your money on this cruise line like our family did. This vacation was so bad that if I could turn back time, I would had stayed home and worked 70 hours a week rather than waste my time and money on what was a nightmare of a "vacation".

I was not surprised to learn about the captain who abandoned the ship on one of their other cruise lines. That is generally the attitude of the staff on the entire ship of the Valor as well as their customer service at corporate headquarters.

Do not expect to be treated with any decency from their customer service. If you did not ready every page of their website like they expect you to, then you're out of luck. Read more