Ok, first things first. Every other review I've read is from American guests. Therefore, being British, I may have a slightly different opinion.
The ship is fantastic and unlike some of the other reports, I did not see any sign of undue wear and tear. In fact, considering that 4,000 people have been on the VOS every week for the last 12 years,I thought the condition was excellent. Although it's very big, it still has an intimacy about it.
The staff are brilliant. They are friendly, always smiling and go out of their way to provide outstanding service. Perhaps those who think differently need to examine how they behave towards these people and treat them with more respect.