We were excited about leaving from Newark which would eliminate having to fly to Florida. From the moment we stepped on the ship, we encountered problems that should not have occurred.

First of all, we had booked our dining reservations in July 2011 when we were on another Celebrity cruise. This was confirmed at the time of booking as well as in the email sent from Celebrity two weeks before our cruise. When we arrived in our room, the paper we were given stated that we had second dining at 8:30PM. We went to guest desk to asked that we be given the early seating which had been confirmed. They referred us to the dining room. There we encountered a long line of people who had similar problems. After staying on line for 45 minutes we were told that there was nothing that could be done about it. We went back to guest desk and asked to speak to a supervisor. A woman came out and said that the dining room supervisor was busy and that our concerns would be noted. They would try to resolve our problem. She suggested we go to the dining room at 6PM. We arrived at 6 and the maitre d said that he could not assign us to a regular table but was able to give us a table for two. We wanted to be at a table with other people as part of the cruise experience. But, this was never done. We can't understand why our initial confirmed request for early dining was not able to be honored when we made this reservation since July.

While the room was clean, we noticed that the closets were small and that there were no shelving for storage. The cabin staff were pleasant and tried to solve any problems we had. Read more