Alaska did not disappoint - the weather was at times cold and rainy (as expected for late September) but the scenery was outstandingly beautiful. We stayed in an AB penthouse on the Star, and loved the cabin. It was spacious, comfortable, quiet, and we really appreciated the suite perks. Everything worked as expected and we had no complaints.

The staff were great and always responded quickly and cheerfully to our requests. We booked online through an NCL personal cruise consultant who was also very responsive, replying to each of my emails within 24 hours. No complaints about any of the staff before or during the cruise.

We met the senior staff at the CC meet and greet on the first day at sea, and they were very keen to assure us that we should let them know if we had a problem and not keep it to ourselves on the ship, only to vent later on the internet. That's fine insofar as it relates to problems that can be fixed on the spot, but of course some complaints relate to much wider systemic issues that are beyond the ability of the ship staff to fix. So I thought it a little disingenuous of them to bemoan the tendency of passengers to complain on the internet but not to them. Having said that, I did get the impression that if we had had an immediate problem on the ship, they would have done their best to fix it. Read more