I'll try and be as constructive and as fair as possible. We are from the UK and travelled on Epic to Costa Maya, Roatan and Cozumel.Our party included two adults and two children aged 5 and 7.

I will start by saying that it was very obvious to us that this venture is something extremely new to Norwegian. This vessel is twice the size of anything else in their fleet and we were only the 5th set of regular cruise customers. There are still 'teething' problems although nothing like some of the problems that earlier reviewers have talked about. Having been involved myself with 'new' ground breaking customer service enterprises,I think that the company and crew are very much still learning and in an extremely challenging and unique environment. After all they just can't call out a contractor to fix/supply something when they are at sea! It all has to be arranged for the 8 or so hours in Miami every Saturday!

We are pretty new to cruising as a family having just one experience to call on namely a 5 night Western Caribbean cruise last year on Carnival out of Tampa. We booked on Epic for two reasons, 1) we'd heard about Freestyle Dining amd although we enjoyed meeting others on Carnival for Dinner we wanted our own schedule 2) Blue Man Group. Neither disappointed! Read more