We have sailed on multiple ships but never Celebrity. We had heard such good things about their ships and service that we were excited to choose it to celebrate our 50th wedding anniversary. This was a very big mistake. The ship is very old and has not been updated. There were holes on the decks where it had rusted through. The lifeboats had not been tested since 2019, as noted on the side of each vessel. Handling of the food and cleaning up the areas, in both the dining room and buffet was very poor, where both clean and dirty dishes were put together. The quality and taste of the food was poor, and service was very slow. When we did not use the silverware on our table it was scoped up and placed on other tables, without checking to see if it was clean and untouched. Menus were never wiped off and were noticeably dirty and worn. There were very few hand sanitizer machines around the ship and those that were, were often empty. Staff handled both clean and dirty items at the same time without washing hands. The excursions and entertainment on the ship were very below average than anything else we have experienced on other ships. When we expressed our concerns to management, we were told that 50% of the staff were new to working on a ship and they were trying to train them now. Many of the staff seemed unaware of the passengers and would walk in front of them, ignore them and just plain appear not to care. Cleaning in the public areas of the ship seemed non-existence. To say we were disappointed on our first time sailing with Celebrity is an understatement. I did receive a call from customer service of Celebrity with and apology and an offer of $750 per person for our next trip on their ships. I found that an insult. How do you make up for the loss of such an important day in our lives. We may cruise again but it certainly will not be with Celebrity.
Our cabin was the dirties and most worn cabin we have ever stay in. The carpet was so dirty that if you walked on it with your bare feet, the bottoms of your feet would turn black. The shower was broken, and often had only cold water or hot water. The bed mattress was so thin that we ask for a topper which did not help. The telephone worked only part time and the lights flickered. Our cabin steward tried but did not seem to have an idea on what and how to clean. He would remove and throw out personal property without asking. When questioned he could not explain why. The balcony was unusable because the drain for the water was blocked, and it flooded. We ordered room service twice, which showed up cold, slimy and milk spoiled. Again, we expressed our concern with little resolution. The worst room and service we have ever had on a ship.