This was the absolute worst cruise line that I have been on and I have been on 15 cruises. This was a budget cruise charging exorbitant prices. We were in a suite and we had no information provided for a special check in, why pay 11, 500 when we could have paid $2000 and gotten on board like every one else. Get to our suite and it is dirty, the cabinets have greasy finger marks on all cabinetry. The terrace is filthy with paint chips and debris, the cushions were filthy and it took 3 days to be returned to our terrace after cleaning. The staff were rude and unaccommodating especially the bar tenders. No one takes a drink order, you have to wait in line for drinks. When you order something the bartenders don't even understand what you are saying and they were abrupt and rude, raising their voices. Food in dining rooms is mediocre which forced us to do the specialty dining and having to pay more. Guest services is a joke, they do not CARE at all about your customers, they do not greet you when approaching for assistance, they are miserable and snippy.
No garnishes on any drinks for the first two days! Specialty water was not replaced daily in our room so we had to order room service. The sewage smell on the 9th floor was disgusting and concerning. Bartender yelled at me that there was no frozen rose and he could not make frozen wine, yet the machine was right by him saying FROZE.We wish we had spent our dollars else where, what a horrible trip. Bartenders were by passing us because the guest behind us was flashing a cash tip. Ship was tilted on port side the entire way from Bar Harbour, which was worrying...it was hit by a fishing boat on the sailing prior to ours. Maybe the stabilizers were out, I don't know? Bowling alley only had one lane working, basketball court only one hoop was availabe as other one was broken. The ship is tired, it's staff is tired. Half the time we couldn't understand the bartenders as their English was poor. All in all it was a trip we wished we had not taken.
We paid for a suite and we also had an attached stateroom. It was dirty, finger marks all over the cabinets, porch was filthy as well as the cushions. For the price paid we felt that the room should not have looked the way it did.
Beautiful island with so much to offer however NCL limits the excursions you can book through them. My recommendation is to explore on line before you go so that you can make your own excursions, they are only using the local companies that they can low ball.