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Pearl Mist Review

4.5 / 5.0
231 reviews

Amateur Hour on Not a Luxury cruise

Review for North America River Cruise on Pearl Mist
Kay S
10+ Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jun 2022

The embarkation for this cruise was Milwaukee, WI, but that choice is not available on this form. The reverse trip is Toronto to Milwaukee. We took the cruise that ended in Toronto. The cruise is advertised as a Great Lakes tour.

This cruise is nothing like described in the brochure. Embarkation was chaotic, mostly because the staff didn't know what to do. The staff included everyone from the guitar player in the lounge to the guest speaker. The communication from the ship was not timely, and many people were caught off guard by a smart phone download required by Canadian authorities. The ship solution was to round everyone into a pre-cruise hotel ballroom and go person to person to tell what information was needed. 200 or so people had to be instructed by three staff members (including the busy guitar entertainer who seems to do a bit of everything.) When asked if there was a paper to see with the information on it, the cruise director said she only made six copies. For 200 people. This of course does not include all the difficulties faced by passengers without smart phones, a significant number of them considering the average age of the cruisers somewhere around 80.

Speaking of copies, the ship had a defective copy machine that left a 2-inch wide black streak down the middle of each page. Everything that was handed out on the cruise went through this copier. After 10 days, they still did nothing to fix the machine. Most of the handouts were unreadable.

Cabin Review

Cabin is large with small balcony. Furnishings are old and dinged up. Carpet is stained throughout. Cabin attendants try their best.

27 Helpful Votes
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