I will not discuss the noticiable drop in service here, just the Covid situation. Seabourn’s attitude is cavalier at best, not even enforcing their own written rules. On day eight of an eleven day cruise, there were seven quarantined rooms on our floor out of 189 passengers on board. Not a peep or warning from company to passengers.
“Masks are required to be worn on transportation during any Seabourn organized shore excursions, on water shuttles…” This is the letter that greeted us in our room and on their website. Seabourn IS NOT enforcing their own regulations.
Hand sanitizing when reboarding not required nor encouraged.
Bathroom spacious. Room rug could use a shampoo. Safe had to be exchanged as it didn’t work. Champagne bucket base pedestal was grungy.
No pen nor stationary in the cabin.
No sheet, just a duvet.
Room temperature is freezing, no option to turn off system. Had to open balcony door to warm up the room and heard other passengers complaining.
Is it because Seabourn has a For Sale sign?
What a drop in service and we weren’t the only ones who noticed.
Boarding was kinda disorganized, we walked up the Quest’s gangplank and nobody was there to welcome us, tell us if we needed to complete any more formalities, or where to go.
Excellent cabin attendant, Denise.
At the restaurant the waiter brought us the wrong salad–we ate it–and touched the bread with his hand to see if it was warm. Husband’s “sliced” roast beef was dry.
Everyone seated by windows, bunched up, while center of restaurant remains empty. We ate once and didn’t return, choosing to eat outdoors.
At breakfast getting second cup of coffee requires major arm waiving. As does getting any sort of beverage at any time. A special T. Keller dinner-olive oil requested not brought, sparkling instead of still water, (never refilled unless you asked for it) not asked for cooked preference for the rib eye, it was too undercooked, had to be sent back. Water for camomile tea not hot, it would not steep. Mr. Mariano Perez is superb as are Xavil and Garikai they tried really hard to make our dinners the best possible.
Thomas Keller Restaurant
was superb, both the food (veal chop) and service.
THE BEST service anywhere. We also loved the food. Daniel is the ship’s superstar. Marcelo, Gustavo and also extremely nice.
However, the music is unbearably loud and pounding for dinner, speakers above tables, good for daytime energizing and drinking.
Again, we were not the only ones who thought so. Their brochure says that unattended pool chairs not used will be cleared after 30 minutes….doesn’t happen.
With only 40% passengers capacity lower priced excursions were either full or cancelled. Destination Manager Dasan’s favorite phrase is “I don’t know.” We had him on another cruise two years ago and he hasn’t improved.
We got off the shuttle from Old Corfu town and in scorching 90 degree heat, no cold towels, no cold water NADA to greet passengers. We mentioned it and it was corrected on future ports.
A lot of “supervisory” types that don’t seem to notice nor correct.
So all in all it was not a bad trip, it was just not expected Seabourn former standards and we will probably avoid the cruise line in future choices unless an infusion of Saudi $$$$ brings it back to their former splendor.