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Seabourn Quest Review

4.5 / 5.0
Editor Rating
152 reviews
15 Awards

Are Seabourn ready for 6* cruising - Our worst cruise ever!!

Review for Seabourn Quest to the Mediterranean
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John117
10+ Cruises • Age 70s

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Sail Date: May 2022
Cabin: Veranda Suite

We tried to book a cruise around 6 weeks out and managed to reserve guaranteed suite but flights were not available to book. This was supposedly linked to the move of embarkation from Venice to Ravenna. (didn’t Venice ban cruise ships from 1st August 2021? Why was this a surprise 9 months later?) After another week and calls to Seabourn and TA we were advised that flights could now be booked but the only “included” flights involved a change and some very long stopovers. We were offered a cruise only fare and then quoted a fare for the flights and transfers. The flights were with Easyjet so not a great 6 star start but at least we got Gatwick flights which is easier for us. The fares we got were considerably more than those available direct from EJ so our transfers were very expensive. In normal times we would have taken the cruise only fare and sorted out our own flights and transfers but we decided there were too many Covid problems so went with the Seabourn package.

4 weeks out we were told we would need a medically observed Covid test before leaving home. This was supposedly a government requirement but no-one could tell me which government. I emailed Seabourn guest relations for confirmation but I still await a reply. So we had to pay the £70 plus the train fare to go up to Gatwick airport and have the test done even though this was quite clearly a Seabourn requirement introduced after we had paid the full fare.

Our flight was slightly late into Bologna but clearing immigration and collecting the luggage was very quick. Unfortunately, there was no Seabourn representative waiting for us. We searched the airport for an hour to no avail then started to make some calls. The ground agents phone kept cutting out but after 4 short interrupted calls I managed to get the message across and as if by magic a young lady appeared holding a Seabourn label.

Cabin Review

Veranda Suite

11 Helpful Votes
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