This was our fourth time on Divina, and our sixth MSC cruise (we have cruised twice on Seaside). On all six cruises, we have been Diamond members (formerly Black Card) with the Fantastica Experience. We have always requested a table for two, and have had it confirmed (not "on request") on all five previous MSC cruises. This time, I called MSC twice to be sure we had a confirmed table for two, and they assured me that we did. When we got on board, I went to the Matre'D in the Black Crab dining room before the first seating. There was a sign that said something like "please see the Maitre'D for any dining issues".
I told the Maitre'D that I just wanted to be sure that we had a table for two and asked him where it was located. He acted like I was bothering him, and was extremely rude. He said we were at a table for eight. I asked about the possibility of being put on a waiting list for a table for two, and he said "A table for two is impossible, take the one you have." We later found out from a waiter that we could have been put on a waiting list. Due to the very rude attitude of the Maitre'D, we decided to completely abandon the idea of dinner in the MDR, and we ate all of our meals in the buffet. One day, later in the cruise, we decided to try the MDR for lunch. We were the first ones in line, and we asked the Maitre'D (a different one) if we could please have a table for two. He actually sneered at us, as if we were asking for something we didn't deserve, and he didn't want to be bothered. He did give us a table for two, and we were surprised to see that there were many of them, so I don't know why he was so rude and dismissive.
Now I will list the pros of the cruise, followed by the rest of the cons. Obviously, the attitude of both Maitre'Ds was a huge con for us.
We enjoyed the Cruise Critic Party very much. Thank you Captain and staff. We think MSC does the best Cruise Critic Party of all the cruise lines.
Our inside (square) cabin was quite spacious, and our cabin steward did a good job of keeping it clean. It was quiet, the bed was good, and we slept well.
The shows were OK, although somewhat repetitive.
The food in the buffet was OK, not gourmet, but we certainly never went hungry.
In addition to not having a table for two for dinner, and having to eat most meals in the buffet, there were also some other troubling issues.
We noticed that the hand sanitizing stations were usually empty, or just didn't work. On two occasions, we did see staff stationed there with hand sprayers, but many times, there was nobody monitoring this. We brought our own hand sanitizer and used it at all times.
The first two times we went on Divina, the casino was non-smoking. Now, smoking is allowed there as well as Deck 7 outside. We noticed that most of the people smoking on Deck 7 were crew members. They were also smoking in the aft public balconies, which were supposed to be non-smoking. Smoke permeated many of the public lounges to the degree that we could not sit in them. These included La Luna, and a large part of the Piazza del Doge.
Debarkation was a complete disaster. Although we had "priority debarkation", we chose to walk off with our suitcases in the first group. There was no priority there, and we found ourselves in a huge line, snaking all around the ship (and stranding us in the smoky casino). There were no MSC staff members monitoring this process, and passengers were cutting in line, and many fights broke out.
For all of these reasons, we doubt if we will cruise on the Divina in the future. We will try MSC again, just not this ship.
Great cabin, square shape, and therefore larger. Very quiet.