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Overview: Royal Caribbean owes us a refund! The condition of the vessel and subtle changes made to cut costs has demonstrated that the company is more concerned with the bottom line that in pleasing its customers. Embarkation: We embarked at the Port of Galveston. TSA security seemed more rigorous than ever before. We were never before subjected to a full body pat down, even though my wife and I have knee and hip replacements. Royal Caribbean check-in was fast and efficient. Cabin: Since we booked quite late, we ended up in an interior cabin. While a tight fit as expected, we weren’t prepared for the shabby condition of the room. Carpets were dirty and worn, the mini-sofa was filthy, the refrigerator was missing shelving, and the bathroom was dirty. Our cabin attendant did his best, but it was just poor maintenance that was to blame. Windjammer: The buffet venue was dirty and worn. Chairs were ripped and tables scarred. Previous cruises on Royal Caribbean ships had folded flatware; not on Liberty. One had to obtain eating utensils individually which is much less sanitary. Condiments and cereal were in bulk rather than in individual packets. Overall Ship Condition: Liberty is scheduled for a yard period in 2021. It is certainly needed. I cannot help but believe that the crew isn’t trying very hard to maintain the ship in the interim. Wear is obvious everywhere you look. Carpets are worn and dirty, fitness equipment need repair and/or replacement, brightware is dirty, and there are signs of rust everywhere. Liberty is a tired old ship charging top dollar for the privilege of sailing in her. Fitness Center: Equipment is worn and in some cases inoperable. Jacks for headphones are broken; some individual TVs are not working. Weight equipment is old and in some cases not functional. When asked if there was a time limit for cardio equipment during peak times, I was told there was no limit. Guests could monopolize equipment as long as they desired. This never was the case in the past. During peak times there was a 20-30 minute limit, especially if someone was waiting. Dining: Food in the Windjammer was above average, but due to the large number of children on this cruise it was difficult to maneuver the various food stations at times. Many of the younger cruisers had minimal parental supervision so there was quite a bit of darting between adult guests. Eating lunch in the dining room was a recommended option. Meals in the Michelangelo dining room were tasty albeit small portions. Service was not fast nor efficient. However, the main complaint was the lack of a dress code enforcement. On designated formal nights guests were present wearing shorts and tee shirts! When this was brought to the attention of management, we were told that the dress code was “only a suggestion”. Other cruise line competitors actually enforce dress codes. This was a major issue with our party. RCL used to enforce dress codes. Very disturbing at best. Entertainment: RCL used to pride itself on quality entertainment. This was not the case this time. The “Headliners” were not very good nor was the production show. Liberty was showing ‘Saturday Night Fever” for a number of years. Different casts but the same show so was not very appealing after seeing it twice before. Other entertainment venues were average at best buy all were too loud for our tastes. Enrichment: Never a priority with RCL. There was no enrichment lectures except for the Q&A with the Captain and his staff. Debarkation: Our exit from the ship could have been better. We elected to “walk off” with our baggage. We were assigned a dining room location to wait for permission to leave. Because it was raining, we were all moved to the forward theater in a mass exodus where the crew was confused regarding debarkation. One final note: Some guests elected to walk off with very large suitcases. RCL had no restrictions. As they struggled with their bags, the entire group was made to wait thus increasing the time to leave the gangway and get through customs

I want a Refund!

Liberty of the Seas Cruise Review by Bucky63

4 people found this helpful
Trip Details
Overview:

Royal Caribbean owes us a refund! The condition of the vessel and subtle changes made to cut costs has demonstrated that the company is more concerned with the bottom line that in pleasing its customers.

Embarkation:

We embarked at the Port of Galveston. TSA security seemed more rigorous than ever before. We were never before subjected to a full body pat down, even though my wife and I have knee and hip replacements. Royal Caribbean check-in was fast and efficient.

Cabin:

Since we booked quite late, we ended up in an interior cabin. While a tight fit as expected, we weren’t prepared for the shabby condition of the room. Carpets were dirty and worn, the mini-sofa was filthy, the refrigerator was missing shelving, and the bathroom was dirty. Our cabin attendant did his best, but it was just poor maintenance that was to blame.

Windjammer:

The buffet venue was dirty and worn. Chairs were ripped and tables scarred. Previous cruises on Royal Caribbean ships had folded flatware; not on Liberty. One had to obtain eating utensils individually which is much less sanitary. Condiments and cereal were in bulk rather than in individual packets.

Overall Ship Condition:

Liberty is scheduled for a yard period in 2021. It is certainly needed. I cannot help but believe that the crew isn’t trying very hard to maintain the ship in the interim. Wear is obvious everywhere you look. Carpets are worn and dirty, fitness equipment need repair and/or replacement, brightware is dirty, and there are signs of rust everywhere. Liberty is a tired old ship charging top dollar for the privilege of sailing in her.

Fitness Center:

Equipment is worn and in some cases inoperable. Jacks for headphones are broken; some individual TVs are not working. Weight equipment is old and in some cases not functional. When asked if there was a time limit for cardio equipment during peak times, I was told there was no limit. Guests could monopolize equipment as long as they desired. This never was the case in the past. During peak times there was a 20-30 minute limit, especially if someone was waiting.

Dining:

Food in the Windjammer was above average, but due to the large number of children on this cruise it was difficult to maneuver the various food stations at times. Many of the younger cruisers had minimal parental supervision so there was quite a bit of darting between adult guests. Eating lunch in the dining room was a recommended option.

Meals in the Michelangelo dining room were tasty albeit small portions. Service was not fast nor efficient. However, the main complaint was the lack of a dress code enforcement. On designated formal nights guests were present wearing shorts and tee shirts! When this was brought to the attention of management, we were told that the dress code was “only a suggestion”. Other cruise line competitors actually enforce dress codes. This was a major issue with our party. RCL used to enforce dress codes. Very disturbing at best.

Entertainment:

RCL used to pride itself on quality entertainment. This was not the case this time. The “Headliners” were not very good nor was the production show. Liberty was showing ‘Saturday Night Fever” for a number of years. Different casts but the same show so was not very appealing after seeing it twice before.

Other entertainment venues were average at best buy all were too loud for our tastes.

Enrichment:

Never a priority with RCL. There was no enrichment lectures except for the Q&A with the Captain and his staff.

Debarkation:

Our exit from the ship could have been better. We elected to “walk off” with our baggage. We were assigned a dining room location to wait for permission to leave. Because it was raining, we were all moved to the forward theater in a mass exodus where the crew was confused regarding debarkation. One final note: Some guests elected to walk off with very large suitcases. RCL had no restrictions. As they struggled with their bags, the entire group was made to wait thus increasing the time to leave the gangway and get through customs
Bucky63’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Interior
Cabin 4V
Cabin was small as expected but very quiet. The room was very worn. Stained couch and privacy curtains. Marks and rips on ther bulkheads.
Deck 12 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins