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Took an NCL Western Caribbean cruise last year and wanted to share experience with family...what a mistake!! The food presentation was good but taste was very low quality. The desserts were the worst! Even the breakfast pancakes were clearly packaged and not fresh. Looooong waits between courses, 2 hrs+ for dinner. We chose dining rooms because it was the best of the worst. We did complain to guest services about wait staff, met with lead dining mgr, but nothing changed. Additionally, we reviewed all of the policies for Splash Academy, and there is NOTHING in them about illness. Our granddaughter got sea sick and the staff in Splash Academy were very professional, but they said we had to pay $200 to visit the doctor to have her cleared for return. We understand the requirement to visit the doctor, but not for that fee, no prior notice, and no ability to use health insurance. The doctor only treated for sea-sickness and did not test for viral issues. (What if she had a virus? No quarantine, just $200 please) Even after talking with head of guest services, no apology or accommodation was made for the $200 fee. Beware, if bringing kids. A few other negative issues were: - daughter's room door twice left unlocked after cleaning - men watching TV in daughter's room after dinner (claimed maintenance) - late night (9 p.m) knock to repair a light while granddaughter sleeping - zero ice in room, unless requested - zero towel animals at turn-down (although pushed and sold in photo shop) - horrible smoke filtration in casino - asked wait staff numerous times for more water or butter refills - overall staff attitude acted as if "bothered" (There are still a few staff taking pride in their jobs; But, very few. I actually wondered if the SUN might be a training platform?) I've been cruising over 20 years, on 7+ cruise lines and witnessed the decline of service over costs. This was, by far, the worst cruise for food, service, hospitality, commercialism of ports and general attitude toward passengers and me and my family. Cruise lines should revert back to customer tips in envelopes, not pre-paid tips. This would ensure staff is aiming to please, earning their tips and they are guaranteed to get the money... I will never give NCL any more of my business and let anyone know the truth of this line.

The worst food and service, ever! Freestyle = NO style

Norwegian Sun Cruise Review by Stv473

3 people found this helpful
Trip Details
  • Sail Date: January 2020
  • Destination: Western Caribbean
  • Cabin Type: Mid-Ship Balcony
Took an NCL Western Caribbean cruise last year and wanted to share experience with family...what a mistake!!

The food presentation was good but taste was very low quality. The desserts were the worst! Even the breakfast pancakes were clearly packaged and not fresh. Looooong waits between courses, 2 hrs+ for dinner. We chose dining rooms because it was the best of the worst. We did complain to guest services about wait staff, met with lead dining mgr, but nothing changed.

Additionally, we reviewed all of the policies for Splash Academy, and there is NOTHING in them about illness. Our granddaughter got sea sick and the staff in Splash Academy were very professional, but they said we had to pay $200 to visit the doctor to have her cleared for return. We understand the requirement to visit the doctor, but not for that fee, no prior notice, and no ability to use health insurance. The doctor only treated for sea-sickness and did not test for viral issues. (What if she had a virus? No quarantine, just $200 please) Even after talking with head of guest services, no apology or accommodation was made for the $200 fee. Beware, if bringing kids.

A few other negative issues were:

- daughter's room door twice left unlocked after cleaning

- men watching TV in daughter's room after dinner (claimed maintenance)

- late night (9 p.m) knock to repair a light while granddaughter sleeping

- zero ice in room, unless requested

- zero towel animals at turn-down (although pushed and sold in photo shop)

- horrible smoke filtration in casino

- asked wait staff numerous times for more water or butter refills

- overall staff attitude acted as if "bothered"

(There are still a few staff taking pride in their jobs; But, very few. I actually wondered if the SUN might be a training platform?)

I've been cruising over 20 years, on 7+ cruise lines and witnessed the decline of service over costs. This was, by far, the worst cruise for food, service, hospitality, commercialism of ports and general attitude toward passengers and me and my family.

Cruise lines should revert back to customer tips in envelopes, not pre-paid tips. This would ensure staff is aiming to please, earning their tips and they are guaranteed to get the money...

I will never give NCL any more of my business and let anyone know the truth of this line.
Stv473’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Ages 3 to 6
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Cabin Review

Mid-Ship Balcony
Cabin BA
Steward was invisible unless we searched him out to request extra sheet, extra bed made-up or even ice.. Nothing above and beyond, not even towel animals at turn-down, which they push in photo shop.
Norway Deck Inside Cabins, Balcony Cabins, Suite Cabins

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