First of all I want to say that my husband and I are Elite on Princess and have been Elite for about seven years. We were also on Royal Princess for 49 days in February and March 2019. That being said, we were excited to sail on the brand new Sky Princess and were shocked and dismayed at the incredible decline in service and food quality in just nine months. Over the years each time we boarded for a new cruise, this feature or that was cheapened, vanished, or became an upcharge. I must admit also, this was the first cruise that we didn’t buy any future cruise certificates.

Cabin - We had a forward mini suite on Deck 12. We were not offered our welcoming glass of champagne that all suite passengers are supposed to get on either the first seven days or the second seven days. Bars of soap are no longer available. The Elite toiletries bag was not provided. I asked for it and was told the gold bag was no longer available. No more hair conditioner, no more tubes of lotion. My room Stewart handed me a nail file, a linen freshener, a shower cap, and a tube of chapstick. He said they put it on a towel now. We had already been aboard for two days. It took two days to get our bathrobes and Elite cocktail guides. The lights behind the sofa were constantly not working. Maintenance got them both working for about two days, then back to only one light again. There are two TVs in a mini suite. If you are sitting on the sofa and attempt to turn on one TV, they both come on. To turn off the second TV you must take the remote to within one inch of the TV then you can turn it off without turning the other TV off. It was aggravating. Non skid bathtub mats were also no longer available.

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